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iPad Screenshots

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Description

GOAT is the global platform for the greatest products from the past, present and future.
Shop new and used sneakers, apparel and accessories from around the world. Discover exclusive drops, new releases, vintage finds and archival styles. Now shipping to over 170 countries.
SHOP GLOBAL BRANDS
Explore over two million listings from streetwear and designer brands including Nike, Air Jordan, adidas, Yeezy, Off-White, Comme des Garçons, Supreme, Gucci and more.
NEVER MISS A DROP
Find the right products at the right price. Track upcoming releases, get notifications, save your most-wanted styles and place offers.
GET INSPIRED
Shop street style looks, try on sneakers in AR and read GREATEST, our magazine featuring stories of emerging artists and industry veterans paving the way in fashion, art, music, design, entrepreneurship and beyond.
AUTHENTICITY ASSURED
Discover the greatest styles from the world’s leading boutiques, retailers and selected sellers with buyer protection guaranteed on all purchases.

What's New in Version 2.55.2

The latest version contains bug fixes and improvements.

Seller

Name

1661, Inc.

Information

Developer

Categories

Version

2.55.2

Size

111.1 MB

Game Center

No

VPP Device Licensing

Yes

Rating

Rated 9+ for the following:
Infrequent/Mild Profanity or Crude Humor

Compatibility

iOS 13.0 or later

Devices

iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro11FourthGen, iPad Pro11FourthGenCellular, iPad ProSixthGen, iPad ProSixthGenCellular, iPad TenthGen, iPad TenthGenCellular, iPod touch (6th Generation), iPod touch (7th generation)

Languages

English, Chinese, French, German, Italian, Japanese, Korean

App Store: Customer Ratings

All Versions

 4.9 (1,205,391 Ratings)

App Store: Customer Reviews

Item never

 – 
navy AK47
 – 
2022-11-05
Version 2.55.2
I placed an order August 25 today is now November 7 and I have yet to receive my order. I’ve communicated with the means of via email which was the only option and still yet didn’t get any suitable feedback on when I should be expecting my order. I will not be recommending your site as a means of person purchasing vintage and trendy items. For what people are paying for it better notification on an item being purchased and date and time of receive should be better. Their colleagues of mine, who have purchased from you guys to the same address that I have provided and yet they have gotten their purchases before me after me, and I never received mine very unprofessional and not reliable

Buying shoes

 – 
gijbfffgh66788655
 – 
2022-11-05
Version 2.55.2
I like these shoes thanks so much good app

Mane

 – 
@1.xti_
 – 
2022-11-05
Version 2.55.2
Ngl pretty horrible it took a entire month for my stuff to come

Mala

 – 
agustin2495
 – 
2022-11-04
Version 2.55.2
Es malísima súper hostil la página , la verdad no la recomiendo , Compre travez de otra app y cuando tuve que devolver el producto por que era muy grande el reembolso me lo dieron en crédito a favor en vez de devolverlo a mi tarjeta la verdad esto es deplorable , no la recomiendo en absoluto .

Not authentic.

 – 
Monge💁🏻
 – 
2022-11-04
Version 2.55.2
So I ordered some Yeezy‘s foam I received the package as soon as I saw DHL I knew I’ve been scammed straight from China😔 please don’t order these from this site.

Upgrades are there

 – 
seetheworldtrip09284!?
 – 
2022-11-04
Version 2.55.2
Quick easy reliable way to buy shoes and affordable prices thank you goat

Terrible app to buy on

 – 
GarbageGoat
 – 
2022-11-04
Version 2.55.1
I shouldnt have to wait 2-3 weeks on a order i spent $2000 on..an custom service is terrible they use a bot instead of having real people talk an explain..never again

Worst company ever

 – 
scam of a comoany
 – 
2022-11-04
Version 2.55.1
Nothing but a scam of a company

Multiple purchases

 – 
Kidd098
 – 
2022-11-04
Version 2.55.1
I love the selection, the pricing is right but……..I am currently trying to buy to pairs of
Jordans and I can not figure it, it’s frustrating hence the 3 stars.

Do not buy from here you can’t get a refund if shoes are fake

 – 
mireyaochoaa
 – 
2022-11-04
Version 2.55.1
I got sent terrible dunks the stitching is so off the box is trash and all they are offering me is store credit to buy more fake shoes

Overpriced reps

 – 
Djdos
 – 
2022-11-04
Version 2.55.1
Bought dunks for well above market value as expected. They looked a little weird on foot but they were my first pair so I just figured I wouldn’t buy any more of this type of shoe. Turns out they are reps, too little too late now just won’t be paying over market value on this app again

Dumb app!!!!!!!

 – 
bsnakjs sngndeinebz z!!
 – 
2022-11-03
Version 2.55.1
They don’t get you the money back when you return the order! They will only send it to you account and let you spend it “ONLY ON THEIR APP!!!” To many tricks!🙄🙄🙄

GOAT

 – 
Rambo332
 – 
2022-11-03
Version 2.55.1
The costumer service is amazing and they have very fast shipping couldn’t ask for anything more.

How can it be so confusing to buy a pair of shoes?

 – 
Mjtmass
 – 
2022-11-03
Version 2.55.1
How about shopping with “add to cart” and a cart icon? “Select” “want” really confusing to figure out how to see a shoe and buy the shoe.

Retro 11 cool gray was fake

 – 
Herby philibert
 – 
2022-11-02
Version 2.55.1
I’m going to contact somebody to file a lawsuit against a girl for selling fake merchandise. I want my money back not a $25 coat credit I hope nobody ever buy from this company.

Not able to change for the right size

 – 
Victor_915
 – 
2022-11-01
Version 2.55.1
Accidentally got the wrong size.. they said you can always resell in the marketplace.. I just wanted to swap sizes.. and now I’m stuck with $700 sweater that doesn’t fit me..

Bad app to sell as seller

 – 
souayang
 – 
2022-11-01
Version 2.55.1
I sent a shoe with perfectly good box but goat said it was badly damaged. They won’t take pictures of the box how badly damaged. I have to put the shoe cosigned on the goat app unless a I want a loss. They probably damaged my shoe box when open it. Poor workers working in their warehouse. If i can give zero star I will. P.S. This is not the first time they damaged my shoe box. It was the 7 times.

Charges hidden 2.9% ACH fee!!

 – 
DownloadBtnMissing757
 – 
2022-11-01
Version 2.55.1
Should have warned

Had to download

 – 
EvBots
 – 
2022-11-01
Version 2.55.1
had to download the app just to get my order status. I don’t want the app I just want my status.

Love it!

 – 
TrenNAl
 – 
2022-11-01
Version 2.55.1
I absolutely love this app!

Happy

 – 
kqleofof
 – 
2022-10-31
Version 2.55.1
Thank you so much for having my shoes !!!

Terrible customer service

 – 
Roco5
 – 
2022-10-31
Version 2.55.1
I purchased a pair of shoes. A few days later a totally different pair arrives. I notify automated customer service immediately, and nothing happens since automated. Get another request from a robot for photos. Provide them again. No response. A third time I get a generic email for photos of shoes, box, label in shoe, etc. I provide it and they don’t answer for days. All the while the shoes I want are not here, cost more, and by the looks of it I may get a refund at best. Not at all what I expected.
Have another order in limbo. Purchased and still shows that it has not been shipped to GOAT a week later. No one follows up if you don’t and even then they still don’t follow-up in person. Everything through automated bots that are good for nothing. Not the company I expected with the name GOAT.

Shopping process

 – 
Young Fresh 2 Death
 – 
2022-10-31
Version 2.55.1
Great Option for shoe and clothing brands

Sellers fee too high

 – 
1990Jay
 – 
2022-10-31
Version 2.55.1
Sellers fee too high after sellers fees and transfer fee there’s barely any profit basically selling for just to get retail back

A month later 2 orders cancelled

 – 
mike787787
 – 
2022-10-30
Version 2.55.1
I tried ordering yeezy 350s only to have my first order cancelled by the seller two weeks into the process. Second order cancelled due to replicas which I appreciate not getting scammed but biggest waste of time. How is it an option for the seller to cancel an active order 2 weeks into the process when GOAT is evaluating the shoes?

Not trustworthy

 – 
Noah_881188
 – 
2022-10-29
Version 2.55.1
Goat is supposed to authenticate everything they sell and thats why we pay a premium for it. But after I bought a pair of yeezys and got it in the mail it was probably one of the worse fakes I’ve ever seen. Its like they didn’t even try to authenticate them and just took my money. The return policy is also a hassle to deal with. I don’t recommend anyone to use goat based on my experience.

Amazing

 – 
graciegracegrace
 – 
2022-10-29
Version 2.55.1
AnazibgW

Price

 – 
D.mfn.a
 – 
2022-10-29
Version 2.55.1
Too high$$

shipping always takes way longer then expected

 – 
user72653
 – 
2022-10-29
Version 2.55.1
I’ve ordered 4 pairs of shoes from goat, all of them said they would come in 7-10 business days. None of them did. All four pairs took at least 17-20 days to come

No coupons given to customers!!!!

 – 
afetcrisvet19
 – 
2022-10-29
Version 2.55.1
They give no coupon’ to loyals customer fue

TAKES WAY TO LONG

 – 
goat is unreliable
 – 
2022-10-28
Version 2.55.1
My shoes took over 5 WEEKS to deliver and half the shoes on the app don’t load so I can’t see any of them

StockX

 – 
MALAKEKE.
 – 
2022-10-28
Version 2.55.1
This is hitting because this App wouldn’t let me make a purchase.

BEST APP EVER!!

 – 
Jdjxjeixjfn
 – 
2022-10-28
Version 2.55.1
Goat is the best shoe app and is always a go to place when I want some new shoes!👣🚶🤩

Only Place I Buy Sneakers

 – 
MASCOT MAN
 – 
2022-10-28
Version 2.55.1
when it comes to reselling goat is the G.O.A.T.

GOAT

 – 
Big Super Lamp
 – 
2022-10-27
Version 2.55.1
F STOCKX!!!!!!

Fees

 – 
rkjfjfnfb
 – 
2022-10-27
Version 2.55.1
Charged me an extra 30 because of my location

DO NOT TRUST THEM

 – 
icecold_tkilla
 – 
2022-10-27
Version 2.55.1
I ordered 250 dollar cleats. It hasn’t even been shipped to goat in a week. They say the deliver around 5 business days. Never buying from here again, hope you go bankrupt. The worst customer service I’ve ever seen in my life.

Horrible customer service and bad option as a buyer

 – 
Sean813
 – 
2022-10-27
Version 2.55.1
I’ve had multiple pairs not come in the condition I paid for and when I complain it takes at least two weeks to get a response and another week of going back and forth with them before I can get it resolved.

Instant

 – 
rdogrz
 – 
2022-10-27
Version 2.55.1
I got the instant delivery and I did not get thum instant

Worst customer service ever

 – 
JSGB73
 – 
2022-10-27
Version 2.55.1
I wanted to leave negative stars but couldn’t write a review with less than one. My package was delivered over a month ago and the box was damaged. The box was soaking wet, crushed and partially open. I returned to sender based on the advice of the FEDEX driver. I have been trying to get resolution for over 30 days. With no success. Finally I have asked for them to just ship me the product bc they won’t do anything for me. And I had to pay am increased price!!! I have no idea how damaged the product will be when I receive it. DO NOT BUY FROM THIS RETAILER.

Trash

 – 
nickipoo85
 – 
2022-10-26
Version 2.55.1
Tax you if you delay a drop off but will have you waiting 3 days for an email reply if their app fails to send you the shipping label. Horrible CS

Love it

 – 
ade_dx
 – 
2022-10-26
Version 2.55.1
Perfect

Shoe Show

 – 
UAB Marine
 – 
2022-10-26
Version 2.55.1
Haven’t gotten a pair so far that I can complain about. I’ve use the app several times to order shows that I couldn’t win raffles on, or couldn’t find in other stores. I started using GOAT several months ago coming from another site to get my shoes. I can say I’m satisfied with the switch.

Easy navigation

 – 
chimusubi
 – 
2022-10-25
Version 2.55.1
Just got introduced to the app. Happy with everything so far.

Just ordered

 – 
shepat907
 – 
2022-10-25
Version 2.55.1
Hello y’all I just ordered my husband Yeezy 700 I will come back with a a review when I get them.

Shoes

 – 
j. Christmas
 – 
2022-10-25
Version 2.55.1
Very nice! Very satisfied I’ll keep shopping.

BEST SHOE RESALE APP

 – 
FlashyyFlyy
 – 
2022-10-25
Version 2.55.1
By far the best sneaker resale company. Stadium Goods takes to much and shoes sit forever while StockX lost their credibility. I listed with GOAT and my shoes sold in less than 24 hours - Got money 3 days later. Also, their commission rates aren’t excessive.

Like Goat

 – 
Gordo😅
 – 
2022-10-25
Version 2.55.1
Like Goat no processing fee like Stock X. App is easy to use

Goat

 – 
dndmamalowowow48483$!/!/
 – 
2022-10-25
Version 2.55.1
Real shoes great shipping

Horrible

 – 
iscos7
 – 
2022-10-25
Version 2.55.1
Well everything was going well but on top of the charge for sealing the shoe the charge you more money to transfer you money to any tule of cash out wow plus I got some fake shoes from them and I was told that they original no tag

Fake “a bathing ape roadsta Dc comics Superman”

 – 
wghanxkxkrndurn
 – 
2022-09-29
Version 2.54.4
I bought these faking apes from Goat! Never again! I’m not gone lie I was so upset I didn’t even take any pictures I just threw them away because based off the other reviews I knew it was going to be nearly impossible to get a refund! They looked good they looked new at first but that’s just how they decieved me! I walk to the store and I walk back and it looked like I ran track in them since middle school and I went to basketball practice in them up until that day but they were completely clean mind you! In other words they fell apart like they were put together with playdoh and plastic! They turn into sandals with me only wearing them once literally to the store and back! They played me! I got played I ain’t lying I took the biggest L! So all of you that’s getting recommended to Goat please turn back while you can! You will never see your money again! They sell replicas and rip people off apparently for 100s and 1000s of $ smfh beware I’m only informing yah because nobody should have to be scammed out of $1000 from an app that’s supposed to be trusted according to their FAQ I will never do business with Goat ever again!!!!!!!! They’re scammers

Can’t list

 – 
Estevan574
 – 
2022-08-04
Version 2.53.3
Every time I try to list my shoes with defects I take pics how I’m
Supposed to and they get taken right down I’ve been trying to list 3 pairs of shoes for a month now I’ve contacted customer support probably 20 times as of now and nobody will help. I keep getting the same
Lady Donna that won’t do anything to help . She tells me in the lighting there’s shadows I take them outside and post it still get taken down today she says you need to take them outside the box I take them outside the box and guess what 5 minutes later my listing was taken down yet again I’ve been trying to post these shoes everyday for a month now and im highly irritated because I shouldn’t have to contact you guys this many times to post 3 shoes because I want to post them with. Yellowing defect it makes no sense . Then when I post them as a regular listing there’s no issue how is this even possible so that’s what I did I posted as a regular listing and if they buy them im just sending them in since I can’t get any help im starting to hate this app after this

Buyer beware/don’t be an impulsive shopper here

 – 
Soyeeaa
 – 
2022-04-21
Version 2.51.1
Any purchase made via goat please do your due diligence & research the product make sure it’s what you’ll want & like for sure. I would recommend you Google that product for more reasons than one. This is definitely not a business you want to impulse shop with. There’s a very limited time frame for returns. On top of that if you return an item you are only able to receive a site credit. Which I strongly dislike that method. I impulse shopped & bought two pairs of sneakers bought which I didn’t like in person. One I missed the window of time to initiate the return so I am now stop with shoes I don’t want & the other which I was able to return but received site credit which shipping cost was deducted from so you don’t get the full amount of what was paid. It took me over a good two months looking though the site constantly before I was able to decide on what to use the credit on that would even be within that credit amount which was pretty much nothing there was always a remaining balance to pay. I say all this to say don’t be an impulsive buyers at GOAT.

DONT DO IT!!!!

 – 
iamsimone16
 – 
2022-03-10
Version 2.50.4
I ordered my shoes the 28th of February so they could be here before I went on a family trip for spring break. So they could be here around March 11th or 14th. The shoes were 291 & some change they were jordan 12s, so goat confirmed my order so instantly I go to tracking & it say it’s unavailable so I say okay I just ordered them I probably can’t see it right now. Days go by still can’t track my order I go to customer service they tell me the same thing over & over my order is being packed the seller so it’s been a week and in thing how does it take that long…? So I say ok, a couple more days pass I contact goat by email they respond tell me sorry & they will improve so I tell them if I can’t get my shoes give me my money back FULL REFUND! They tell me to wait 3 more days because remind you it’s supposed to be here by this week of March 1-13 or the day after so I say okay after that refund me my money not 13 goat credits. The next day comes I go to my email & see they canceled my order AFTER WAITING 2 WEEKS to say something when they knew I wasn’t getting the shoes then it says it will be 3-5 business days before I get a refund..??!!! So now I’m waiting again wondering will I even get my money back? Moral of story do not shop at goat they let anyone sell shoes it’s a scam & they don’t care DO NOT DO IT, ITS A WASTE OF TIME & MONEY !!!!!

Trash

 – 
aed30
 – 
2022-01-08
Version 2.50.3
Worst app and experience. I bought a pair of shoes for a Christmas gift, spent close to $200. Had them delivered and my boyfriend sat down, put one shoe on and realized they were slightly too big. Never walked in them or stood up. So we decided to return them to get the store credit and purchase the same pair shoes from GOAT but in a different size. Was told my return had been denied because of shoe scuff and could either consign the shoe with them or have them sent back to me for $14 in shipping. I asked them to explain to me how there was shoe scuff if we never stood up or walked on the shoes. No answer or explanation. I asked them to show me actual pictures of the shoe scuff which they couldn’t explain and said their experts said there was shoe scuff and that’s the final decision. They also noted that the pictures they send you to show you the issue sometimes doesn’t properly show you the issue. So now I spent $200 on shoes that we can’t use and no gift because they ripped us off. Highly advise no one to use them. No integrity and honestly just poor customer experience.

Bad app to use as a buyer

 – 
Addxx
 – 
2021-12-18
Version 2.50.3
It is extremely annoying that customer service takes so long to get back to you on an active order, especially when I’m spending $2500. I received an email saying what I bought were replicas, I had every intention of buying what I knew were in the pictures, asked customer service if the seller sent the sneakers in the pictures, with no reply for 48 hours and they automatically cancel my order and refund me my payment without me being able to have knowledge on what’s going on or my own input because I knew what I was buying. The variation of the sneakers I wanted arnt even listed on this app and they’re being deemed as replicas most likely. As a buyer I am highly upset on how this transpired and I would not recommend doing business with this app. I will post updates if this is resolved. Now I have to wait 5 days for a refund when I was waiting for a response for customer service to proceed with the order…
I finally get a reply 3 days later, and customer service is saying they “do not provide details that outline why the sneakers are relicas”. I ordered Zen yeezy promo samples, which arnt even listed on the stupid app. These promo samples are being deemed fake most likely because this company does not have the knowledge of the sneaker… or the seller didn’t ship the pair in the pictures. I find something VERY suspicious going on here when I’m trying to order a rare unknown sneaker. DO NOT USE THIS PLATFORM AS A BUYER OR A SELLER!!

Most unreliable sneaker app.

 – 
slyfox1209
 – 
2021-11-29
Version 2.50.2
i’ve tried to order several different pairs of sneakers on this app and they seem to get cancelled by the seller within the matter of a day or two. Even after i’ve paid for the “instant” shipping. The seller shouldn’t post a price out on the app and when someone matches the price and is willing to pay the price that the seller requested give them the option to cancel it whenever with out any consequences. Now having me the buyer wait again for a 3-5 buisness day refund. i also used my $10 off coupon that i got from the scam of a black friday drops / raffles that they were doing and i won’t be getting that coupon back neither. it’s not like $10 meant anything because it doesn’t even cover the processing or shipping fee. speaking of the “black friday drops” this app had going. every time i tried to enter one of those drops the app always seemed to crash which seems like another problem this company won’t seem to fix. i gave this app multiple chances to redeem itself and after countless failed orders by a horribly ran company i will most certainly be sticking to stock x. as this app is completely unreliable so if you do manage to confirm an order for a pair of sneakers on this app don’t be too excited as you’re odds of the order actually going through is probably slim. a solid 1 star and thank you for you’re time.

The truth ✊🏾🐐

 – 
GYB$$
 – 
2021-11-05
Version 2.48.0
I’ve been dealing with the GOAT for over three years now .. I’ve purchased over 78 pairs of Jordan’s from this app . NEVER.. EVER.. once ☝🏾 had a problem receiving good quality product from them .. now however since COVID the delivery times have been a little wait which is understandable.. THE GOAT are not the law makers of this country .. and since then it’s been 2 times someone tried to sale me scuffed and worn shoes .. and THE GOAT contacted me VIA email with pictures asking if I approved or wanted them to go and search for another pair the scuffs were not bad but I still had them find another pair . So it did actually take an extra week for that but everything work out.. I knew once I decided to buy shoes only that it has to come with patience.. this is not like walking in a mall and just picking something up.. I really recommend and have recommended THE GOAT to anybody who are real sneaker heads .. 💯💯💯💯

Reseller customer support services are disappointing

 – 
bfl510240
 – 
2021-11-05
Version 2.48.0
I have sold 35 pairs of shoes and counting so far in 2021 via the GOAT app. I have found the app to be very user-friendly. Do I wish the fees were lower? Of course, but I can wrap my head around the “cost of doing business”, and the fees aren’t enough to cause me to use another app, at least not yet.
However, a couple of instances when I have emailed customer support in response to issues they have notified me about, I received the typical response that there is a back log and they are working through it as quickly as possible. My recent issues have occurred more than six months apart from each other, and my first issue wasn’t resolved until I sent several emails over the course of two weeks just asking for some sort of functional feedback. I basically had to beg to get details. My current issue is currently on day three of waiting to hear from somebody. I have zero faith that I will hear from somebody in a timely manner. Pretty disappointing.

Horrible customer service.

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Fearflying
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2021-10-20
Version 2.48.0
This is a great app in theory but their customer service is terrible!!!! The app is set up so you don’t bother them, and trying to get in touch with an actual person is next to impossible. I followed up on an order that had not updated after 11 days. In order to reach customer service you must send an email with your order number. Fine…. I emailed GOAT saying my purchase was taking longer than their website discloses and they have yet to receive the shoes to authenticate…the autobot informed me that they found some issue with the shoes but they were locating another pair for me and the new seller has another 10 days to ship the shoes to Goat. Huh???? But I thought you didn’t receive the first pair…. And why wasn’t any of this shared with me… A “hey this is why your order is taking longer than usual” email would have been nice. I informed the autobot that I am no longer interested in the shoes but the autobot says I’m locked in for life and cancellations don’t exist in the world of GOAT. How can this be? I don’t get a choice? No transparency??? Would you like us to locate another pair for you? Do yourself a favor. Don’t, I repeat DONT use this service!!!! Stay away!!!!!! Horrible, horrible, horrible, nonexistent customer service. Most importantly this company is dishonest…..

Air Max 1 “Caught In A Riptide”

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Thaddman28
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2021-09-25
Version 2.47.2
There was a bit of a dilemma with the delivery process. The shoes were supposed to be delivered by UPS and according to the email I received from them, they delivered the shoes to the front door of my apartment. When I went to check them out, they were not there. This was upsetting. So I emailed Goat to check on the status of the delivery and told them that UPS sent me an email confirming the package had been delivered, when it had not been delivered to me. Goat responded within minutes to my email and told me to sit tight because sometimes the delivery companies often say it’s been delivered a few days before the actual delivery. I decided to wait, hoping they were right, and the next day the shoes were delivered. I’m so thankful to God for putting my mind at ease and thankful to Goat for their awesome customer service. They responded immediately to my questions and concerns! I couldn’t be happier with shoes! Thanks Goat for an awesome experience all around!!!!

BUYER BEWARE! Only offer credit even if not your fault for return

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Katie31596
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2021-08-12
Version 2.46.2
I was a loyal customer to GOAT up until recently. I was ordering a gift for my boyfriend on GOAT and I placed it about a month before his birthday. The shoes were still stuck at GOAT 3 days before his birthday. I reached out multiple times and multiple people “looked into it” and I was running out of time. They informed me they lost my package and I told them it was unacceptable. I was running out of time, so I purchased another pair of sneakers thinking they were going to refund me for the ones they lost so it would even out in the end. They “miraculously” found the shipment and it arrived with the second pair that I bought. The one I paid for expedited shipping on came in bad condition. I told them I needed a refund for one of the pairs of sneakers and sent them back. They only gave me credit. $600+ in CREDIT! When I explained the situation they admitted they were in the wrong but weren’t going to honor it by refunding to my card as I would be an “exception” to the rule of no original payment refunds after purchasing and said they were sorry but better luck next time. So I am basically financing through affirm for no reason, I am financing CREDIT for goat. So ridiculous. Will not be buying from them ever again.

Poor

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yubiritza
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2021-07-19
Version 2.45.5
This store is the worst, I bought some tennis shoes and they were big, I admit it was my mistake because I bought a men's size and not a women's size, but in less than an hour after making the purchase I realized what happened, but they since At the beginning they had already obtained my money and obviously they did everything to keep it, because I tried to cancel the order and they told me no because the order was processed, although it was also delayed in arriving, supposedly after returning it they would return my money to me , which is not entirely true, because they only gave me the credit for the amount of the purchase and they refuse to return it to the payment method, that is, I have the obligation to buy from them, even though there is nothing to want to buy I only have the option to buy in your store or lose more than $ 350! this will be the last time you shop with these scam people! Before making the purchase I recommend you visit other pages that have better prices and you do not want to touch your money

Extremely poor customer service and experience

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frickenmullet
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2021-05-13
Version 2.44.1
Since April 13th 2021 I’ve sold multiple shoes on this app. I’ve accumulated funds from selling on the app and on the 29th I wanted the option to transfer the funds from selling on the GOAT app to my PayPal account. Upon doing so they sent an email message confirming the funds have been cleared and have been transferred to my PayPal and to give the payment 3 business days to clear. 3 days pass and still no funds transferred into my PayPal account. I contacted PayPal and they confirm that no payments have been transferred from GOAT into my PayPal account and said I need to contact GOAT to fix the issue. I then contact GOAT via email because there’s no way to actually speak to anyone through the phone and play email tag about this situation. Now they send multiple emails asking me to provide screen shots of my GOAT credit account and I also provided screen shots of my PayPal activity statement showing that I never received funds from the 29th through may 3rd. They say that the payment cleared on their end but still no PayPal confirmation on payment of funds. Now all communication or updates have now stopped with no solution to this issue. I had to open a BBB case against GOAT to get any kind of response. Be extremely cautious buying or selling on this app. It’s not a matter of if but when this will happen to you.

Stay away from GOAT at all costs. Scammers.

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TempleUmorganHall
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2021-04-11
Version 2.43.4
Sold a brand new, never even unlaced pair of Concord 11s. They didn’t pass their authentication “due to signs of wear”. They sent me pictures of them. They unlaced my shoes for the pics, but they still showed no signs of wear at all. From the date they ruled them no good, it took over one whole month for them to ship the shoes back to me. They take 1 week or more to respond to any inquiries, and they don’t care about the customer at all. They don’t listen to you. They just keep repeating the same thing over and over to you. Scammed me on my brand new shoes I sold, and they charged me to ship them back to me. The buyer most likely didn’t want to go through with the order anymore since the price went down after they purchased my ask, so GOAT screwed me over as the seller. Such a shady company, headache to work with, nonexistent customer service. I didn’t think any company could have worse CS than StockX, but GOAT far surpasses StockX in how bad they treat customers. Never selling or buying again on this ridiculous platform. AVOID AT ALL COSTS.

Data Breach + Robbery

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Brian YYG
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2021-03-26
Version 2.43.2
I was ROBBED over $500 on GOAT, and GOAT blacklisted me.
I take myself a credible seller & buyer with a 106 pt seller rating. Being just an average sneaker head, Goat had been my go-to platform for shoe trading. I didn’t always cash out immediately after sales in case I found something I want to buy with points. But that turned to a massive regret about two weeks ago, when I found in my account an over $500 worth delivered order, not placed by me. I quickly let Goat know what happened and asked for help through submitting a request—the only way of contact they offer. After a day or two, a representative replied and said she escalated the ticket and I should receive an update within 48 business hours at the latest.
I NEVER received any update after that. I tried to reply to the email thread (as they suggested), and submitted another two requests to their “24/7,” “always here to help” customer support. Both in vain. I didn’t even receive a petting on the back like I did the first time.
I will continual to try reach them out, while making myself aware the fact that the platform I trusted doesn’t give a shoot.
My advice: if you don’t want to risk your money and your precious shoes, stay away from Goat.

You can’t be the G.O.A.T. if you allow this to happen.

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itsecurtyprofessional
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2020-12-09
Version 2.38.1
I ordered a pair of Jordan 4 infrared that were listed as “New” and “In the box”. When I ordered them, I received a notification stating that they were being sent to be verified before being sent to me. When I received them, there was a card in the box that appeared to indicate that they had been inspected. When I pulled the shoes out the box to try them on, I noticed that the shoes had been worn. The shoes had been cleaned up really well, but is was obvious that the shoes had been worn several times. I found it extremely disappointing that the person reviewing the shoes didn’t catch the obvious flaws in the shoes before they were sent to me. To make matters worse, instead of giving me a full refund, I was only giving GOAT credit. When i asked the customer care agent what would be done to prevent the same thing again, they never responded to my question. This means that I am potentially going to have to deal with the same issue with the next pair of shoes I am forced to get from them because it is obvious that the inspectors they employ either don’t take their responsibility seriously, or simply don’t know what they are doing. If and when they get me a pair of shoes that haven’t been previously worn, I won’t spend anymore money with this company. (Can’t call you the GOAT when you do business like this.)

Scammers!!!!! Thieves!!!

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StockX=💩
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2020-10-05
I have been fighting with goat to give me my refund for over 6 months!!!! Goat sent a pair of Yeezy blue tints that were supposed to be dead stock but the soles were yellowed very badly so of course I sent them back because for one that’s not what I paid for and for two I paid $500. After two months of sending email after email and never getting any answers as to when I would receive my Goat credit I finally contacted my credit card company and filed a dispute. Three days later I have my goat credit. Convenient right?! But now they send me an email stating that my account will be disabled due to filling a dispute. So they gave me the goat credit just to not let me use it. It has now been over 6 months and I’m still fighting with them. I hope this company burns in hell and chokes to death on a hard 🍆on their way there. I’ve never been scammed like this from an actual company before. And I wondered how they were getting away with stuff like this? My suggestion is to just stay away from this place do you don’t get your hard earned money stolen from you and if they already have then contact your bank, credit card company, and the Better Business Bureau.

I should have stuck with StockX

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@ayejanaye
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2020-08-17
Version 2.33.3
Poor customer service!!!! GOAT is money hungry and could care less about its customers. I have ordered from GOAT 4 times but have had an issue with half of my orders. One order I received Seemed to have been worn although I order and paid for a shoe described as new/ unworn. The bottom of the shoe was dirty and scuff marks on the sides. They wanted me to send the shoe back and only give me a particular GOAT credit smh. My most recent order is what did it for me. I placed a bid and won and after a week of waiting for my shoes to arrive, I was informed that I would be receiving a refund due to the shoes not passing inspection. Some people would be fine with a refund but I wasn’t. I mean I had already been waiting over a week. And GOAT has this particular shoe in its own stock so why couldn’t they just replace it with one of theirs??? That’s what good customer service would do. Not give me back my money after 2 weeks? I could have bought the shoe else where in that time. Now I will not have the shoes for my photo shoot and GOAT could care less about how inconveniencing this was. I asked two different reps why couldn’t it be replaced. I never got a straight answer. I’m sure they keep the shoe from the seller. Or saw that my low bid won and decided to keep the shoe to sell it higher. I’m sure that’s what happened

I love the app

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Dinkleberry!!😂
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2020-08-16
Version 2.33.3
I love this app! At first I was a little worried about being cheated, not getting the right shoes, or losing them along the way, but now, I love this app! I recently just bought a new pair of Adidas For a great price. I think they find the cheapest shoes on the internet and sell them, because the shoes I got were a third more expensive in stores than in the GOAT app. Overall my shoes came with amazing quality, my only complaint is the shipping time, which is 13-14 days. So whatever shoes you are thinking of buying, buy them two weeks earlier. Another great thing about this is app is the simple order form. When you buy the shoes it gives you all the details (except when they arrive). It’s like a pizza delivery app that gives you the step by step process of your shoes being shipped. Would highly recommend this app to anybody who is looking for shoes at a great price!

Too slow and too many fees

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Mansa.Mu
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2020-08-11
Version 2.33.3
My overall experience was not terrible, however here’s what prompted me to write a bad review. Goat took over 1 week to authenticate My items after it arrived to their NJ location via UPS. Once items are authenticated, the “GOAT Credits” become available to you. That was the second part that was surprising and disappointing. So basically after you sell something on Goat for CASH, they keep the cash and issue you “GOAT Credits”. It’s basically store credit. You can use those credits to purchase other items off of Goat, or you can have the balance direct deposited into your account. Here is the part that really disappointed me. On top of GOAT charging over 9% to sell the items, they scam you out of an additional 2.9% in order to do an ACH transfer. So you basically have to surrender another three percent, to wait another 2-3 days, just to get your money. Many other apps charge that fee to immediately deposit funds, and issue ach transfers for free (it’s like the bank taking 3% from you depositing a check into your account... SCAMMMM). So overall, prepare to pay 12-18% of your overall proceeds to GOAT, leaving your profit margins on the floor, or 6 feet below depending on the item you sell.

GREAT PLACE TO SHOP!!!!!

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SunneG
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2020-07-27
Version 2.33.0
My husband‘s birthday is fastly approaching and I had to do some last-minute shopping being that all the major shoe stores in the mall were out of stock for the shoes that I was looking for. luckily I was presented with the opportunity to shop on GOAT. At first I was a little apprehensive about buying shoes online but I went ahead and bought the shoes anyway. In less than a weeks time, I received the shoes via UPS. I was also able to get tracking along the way which was very helpful to ease my anxiety. When I opened the package the shoes were absolutely perfect. I love the way that they were wrapped the presentation alone was an all-star situation. I also loved the authenticity card that they place with the shoes and the sticker from GOAT was cool as well!!! It shows that they take pride in what they do and are serious about their brand. I would highly recommend this Company !!!!!

Great app, past events disappoint me

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THAT USER IS TAKEN
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2020-07-10
Version 2.32.2
The app is great, I use it whenever I need shoes or whenever I need to clean out my sneaker closet. But unfortunately my birthday was a little bit ago and I had 3 sellers cancel on me. Resulting in no presents for me. Thankfully I used another app and they shipped the same day. I definitely recommend the app but this was just very frustrating and very time consuming. Each cancelled order took around 5 days to tell me, I kept getting excited over a pair and then having them tell me nvm. I’m hesitant to keep spending my money without knowing I’ll get the shoes because I don’t want to wait for something that isn’t going to happen. This app needs the ability to contact sellers!!! I cannot stress this enough this would’ve made my experience better and it wouldn’t have been canceled orders.

horrible customer support

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Zuber23
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2020-06-25
Version 2.32.0
It’s hard to not call these guys con artist. They will pick apart all kinds of problems with shoes you send them so that you are forced to offer discounts or pay for return shipping. Don’t fall for the idea that their shoes are a little less expensive, they will tax you in every way they can in every angle and drive that price up by the time the transaction is completed. Buy a pair at a good price good chance they’re going to say they are fake with no verification. Makes it hard to believe they’re not doing it in their own self interest to drive up prices. Definitely not on the side of you the small guy buying a pair of shoes or two. They’re going to tear you in every direction possible and try to tell you your shoes aren’t good enough. Multiple times they have sent me horribly damaged boxes when they were advertised as good condition while telling me brand new shoes I had bought and never even tried on were used and forced discounts. Find a different company as this one has gotten really bad over the past year

BEWARE If you like being treated as a valued customer…this app is NOT for you!!!

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espiinla
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2020-05-07
Version 2.30.0
I’ve been a seller and an occasional buyer on GOAT for about a year. They consistently have some of the worst customer service. There’s no phone support, so you’re always depending on them replying to your email inquiry. They take forever to respond (pre and post Covid). When I finally do get a response, the reps have no problem solving skills or ability to resolve any issues brought to their attention. Sometimes I wonder whether or not they even read what is written as their responses have nothing to do with the email I sent.
I have tried really hard to stay with them because I’ve been able to sell sneakers with them quite easily … but the minute I need to make contact for help it’s a disaster. I finally had to pull all my sneakers I was selling and am looking for another option. You would think that paying such expensive fees, sellers and buyer would be provided with quality service, this is not the case with them. They do not value their sellers or buyer. Would love recommendations of other apps?!?

Terrible Customer Service

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sophiag0108
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2020-05-01
Version 2.29.3
I gave GOAT 2 stars instead of 1 because I understand that the coronavirus is causing a lot of stress to businesses. I can also understand that there may be minor delays during this time. But my most recent GOAT order had a delay of over a month and then the order was cancelled. The worst part of this was the terrible customer service. I would email them and they would take weeks to respond. When the staff would finally respond, I would never get messages that were specific to my order, but very generic and unhelpful ones instead. Plus, my account had already been charged during this whole process, so I had paid for the shoes but was given no information on where they were. Since my order was cancelled by GOAT, I will now be getting a refund, but I wouldn’t be surprised if that takes a while to process. Long story short, I understand that businesses are going through difficult times right now, but this horrible ordeal with GOAT’s customer service is the reason that my recent order will be my first and last with GOAT.

Bruh

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op is not my dad
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2020-04-10
Version 2.29.1
Bruh. Package was promised in 7-10 days. At the time I ordered the shoes there was no closures or delays due to Coronavirus. Their FAQ at the time of the order said they were open for business. I even triple checked after I ordered my shoes if they were open, and was told by Nia they were indeed open. The day after nia told me they were open, I received an email from GOAT saying my package was delayed. Annelyn, then told me that they were trying to find someone near me who could get me my shoes. It has now been 9 business days, and they just found a new seller, and it hasn’t even been sent to GOAT. Felt misled, and was very upset I paid this much in taxes and shipping just to have trash service. Never ordering from GOAT again.
UPDATE: it’s now been 13 business days since my order. I have emailed 5 different people and all have given me the same generic response about delays. The hilarious thing is my friend, who is a seller on GOAT, shipped shows on the 30th of March, and they got to the buyer by the 8th of April. So obviously they are lying about delays. I tried to be courteous in the beginning, but I’m absolutely floored with my experience and the customer service at GOAT. STAY AWAY FROM GOAT IF YOU WISH TO BUY SHOES.

Good Luck, you will be ripped off.

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sschmidt111
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2020-02-29
Version 2.27.4
One more than 1 occasion my offered bid was accepted. My money was taken while GOAT did their “authentication”(basically a window for them to see if the market goes up and they are able to sell to someone else for more money), then after holding my $ for 5 or 6 days, send an email saying it’s can’t be completed and the seller will get a “warning” (oh no, a warning. We must be in 3rd grade), then my funds are released a day or so later. So, I lose out of that purchase, I can’t shop another place because they have my money, I don’t get a shoe that I paid for, the price of that shoe is now a lot more to buy everywhere, GOAT makes more money on the next sale(because they are paid a commission % of sales price) so why do they care. The only purchases through GOAT that have went through were items I overpaid for because I wanted that specific one and nobody else had it or I wasn’t informed of other ways of getting them. I know better now. This is a sellers app and they, along with their partner GOAT, will rip you off. So just know, if you found a good deal, and thought you found a steal, it WILL be cancelled and refunded after holding your money for 6 days, THIS SITE IS OBVIOUSLY OWNED/CONTROLLED by the SELLERS. Us buyers are like cattle waiting to be slaughtered.

Awful- beware

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fuming55
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2020-02-17
Version 2.27.2
Bf and I have been using goat for a while. Over the last year everything had gone downhill. Ranging from issues of shoes not coming on time and sellers cancelling after over a week on multiple occasions. Being aware of the no return policy on used shoes we have always been very wary of purchasing used shoes. Photos are studied heavily and they need to be good photos. Purchased a pair of used Yeezy Turtledoves the other week for a steeper price because they looked almost new, possibly worn once or twice. There was very little wear in these photos. The shoes were clean, the outsole had paint still on them. Suede panel was black. Shoes came in and they are NOTHING like the images. They were dirty, been clearly used since the photos were posted (with no note in the post), the suede was a light green. Been a constant back and forth between bf and customer service just to hear about the no-return policy and being able to sell the shoes on goat. Even if he sold them, we’d be out $500 at least because of how much they’re worth in this condition and the cut goat will get from it. Will no longer be purchasing from this company. Don’t believe all the positive reviews because when something happens they will not help.

Not impressed!!

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Jr5thFresnoCa
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2019-12-19
Version 2.24.2
I made my first purchase through goat last week. Didn’t have any problems ordering or receiving my shoes but I do have some questions regarding authenticity. My shoes were sent from Hong Kong directly to me so when did they get verified to be legit? Also, if I would’ve known they were being sent from another country I would’ve avoided the whole transaction completely.
Now, about the shoes, I ordered some all white Jordan’s which I have seen in person and the inner part of the shoes along with the tongue are more of a gray then white. Giving them more of a dingy look than anything. Like I said, I have already seen these shoes before and they are supposed to be completely bright white.
I’m glad I didn’t make an expensive purchase to try these guys out but I don’t think I’ll be making another purchase through them until they make it available for you to know where your seller is located.

Rip off

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Lisaloo1234567
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2019-10-25
Version 2.21.3
I bought a pair of glow yeezy a and a pair of cloud yeezys. Both pairs did not fit. I paid for the “fast ship” I paid 290 for the cloud yeezys. When I returned them for the correct size they only gave me goat credit for 200 dollars. So I asked them where the other 90 went. Apparently that fast shipping you paid for to get them quicker is non refundable PLUS you have to pay for it again in order to exchange the shoe for the correct size. Complete rip off will never do buisness with GOAT ever again. So they took 200 from me just for shipping and I don’t even have a pair of shoes in my hand and I have 800 in GOAT credit from the shoes I have to pay another 200 in order to get the shoes on time. So 400 dollars JUST IN SHIPPING! Be careful spending the money on “instant ship” because if you get the shoe and it doesn’t fit and you want to exchange... you don’t get the money back. So when you exchange them you have to buy that “instant ship” all over again. But they don’t tell you that. I want all my money back. Oh and not to mention! Even when I paid for the instant ship it still took forever. Don’t reccommend buying from goat. Read the reviews for yourself. First and last time ever buying from GOAT the JOKE

New more like restored /goat credit?🙄

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jdonte97
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2019-10-15
Version 2.21.1
Ordered the Air max 90 viotech original color way , was just 2 weeks ago called footlockers all around they all claimed they didn’t have them (even though footlocker owns this app)so I decided to go online couldn’t find them on the footlocker or Nike app so downloaded other shoe apps GOAT ,stadium goods and stock x looked at vids on all just to make sure they where legit an they past the test. so I decided to order a pair of the viotechs from Goat Ordered new shoes and express shipment they came pretty fast no complaints there. But when I opened the box my heart sank , one shoe was completely damaged on the front clearly visible and the other was leaning off center! I ordered brand new shoes and appeared they sent restored, so not even 15 min after getting them I’m returning them filing complaints etc. they take days to accept my return , no explanation as to how these passed a quality test and they won’t send you your money back you can only get goat credit (why would I continue to buy from you guys with a screw so badly) not only that 30 dollars was deducted from my credit for “shipping” because of there lazy screwup. Hopefully I can get sum in store somewhere because the other apps seem to be just as shady. Be safe people 💯

Waste of time AND money

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Dyneece
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2019-09-25
Version 2.20.1
I purchased some shoes from GOAT. They sent me shoes with a yellow sole, when the sole should’ve been white. Evidently whoever shipped out the order didn’t care or didn’t inspect what they were shipping. This was my first order with this company and I paid it through AfterPay. I have contacted GOAT so many times about trying to send them back and I got no response. It literally took 20 days to get an authorization to send the shoes back. Then I was authorized to get the credit once they receive the shoes back. I did not want to Credit I wanted to be refunded because I paid in installments. But today are fine, but I have to use GOATS credit because they don’t do refunds. I will never, ever, ever, ever, ever, ever, ever order from this company again. They have bad business practices and ever Denteley they do not do quality-control. I will gladly spend my 100+ dollars somewhere else. Before ordering please read the fine print before you order because they are very sneaky and tricky. Our use after pay all the time and have never ever ever had a problem until I ordered from this company. Please be very cautious. Try eBay or somewhere like that. I hate GOAT!!

Horrible Customer Service

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YoungFlySin
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2019-09-23
Version 2.20.0
GOAT at this point is a major consignment company with many obvious competitors, so at this point the customer service should be held to a higher standard. It’s absolutely horrible. I’ve had situations where I would have a buyer, but couldn’t sell the sneaker (hitting sell would crash the app) because of an error with the app which wasn’t fixed until the app was updated hours later. You guys send out LATE email response messages hours later encouraging customers to do the regular old trouble shooting (restart your phone, Erase and re-download the app etc.) when the issues are within your app. The response time has been really bad. If not hours days later. The latest issue is sellers doing everything that is asked (shipping out on time etc.) and when it’s time to transfer their payments the app is not sending out verification codes. You don’t offer email verification and you can’t change or update the number without contacting GOAT via email and ironically enough, you guys are horrible at responding to emails in a timely matter. Definitely considering deleting the app once and for all. Issues are too common as of late and it’s a headache reaching out and receiving help or simply getting a response when there’s issues.

DO NOT USE GOAT

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MellowAlex
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2019-08-15
Version 2.19.0
Of all the times I’ve tried to buy shoes from GOAT, I’ve only had ONE successful transaction. And that’s only cause GOAT already had them in their storage. So one time, after buying shoes and not hearing anything for a week, the seller canceled the order and put the shoes back up for a huge markup. So after wasting all that time I had to go over to StockX and I got them without a hitch. Another time, a seller sent the wrong size of used shoes to GOAT when the shoes that were pictured were the correct size! I waited weeks until customer service notified me of this. Right now, I’ve been waiting a week for these shoes to ship after the seller had confirmed them, but now it’s showing that they’re unconfirmed. I already know I’m getting flaked yet again. It’s absolutely appalling that simply buying a pair of shoes has to be this difficult and irritating. Customer service has been little help, taking forever to update me on these situations on what’s going on. If you’re reading this, STAY AWAY FROM GOAT. The marketplace is full to the brim with flakers of every kind. Every purchase from StockX on the other hand went fine and the shoes got to me FAST. So I wholeheartedly recommend using StockX over GOAT. They may not have as great of a variety as GOAT, but you can rest easy knowing that you will surely get your shoes without any problem.

Bad customer service

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Corymp1
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2019-07-11
Version 2.17.0
I ordered a pair of sneakers on the 6th. On the 7th my purchased had reached the second stage which is when the seller confirms and sends the merchandise for verification of authenticity. I purchased another pair of sneakers on the 8th which I have received. It is now the 11th and for the sneakers that I purchased on the 6th I am back at square one which only says purchased. Yesterday I decided to purchase another pair of sneakers for which I was told that the order was canceled due to insufficient funds however the money was removed from my account and I received no confirmation of my order that I placed. I’ve been emailing support and trying to get a refund for both of my purchases however it is extremely hard to get into contact with their support team. I’m trying to get my refunds before the price of the sneaker goes up. It wouldn’t make any sense for me to purchase any more sneakers until this matter is solved. Be careful ordering with them. Their customer service is extremely slow and their website is misleading. The shipping dates are not accurate as well as their response time.

Worst service ever

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Jr.harold
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2019-06-29
Version 2.17.0
I had listed my pair of yeezys on this app because I heard a lot of good things about it. So I list them and everything thing was going smoothly. Someone offered to buy them off of me and I accepted. I go and drop off the shoes at the goat drop off location instead of shipping them. The next day I get an email saying there was in issue with my shoe. They told me that the shoe was used and they had sent me pictures of the shoes. The shoes are literally deadstock. I’ve never worn the shoes while I had them. I only took them out the box to take pictures of them. So the buyer refused to buy them because they were “used” so I basically lost a sale. I had them consigned listing for a day and took it off and ordered them to ship it back to me. They charged me $10 just so they can ship it back to me. I ordered the shoes OVER A WEEK AGO and haven’t gotten a single email on an estimation on when I will be receiving my shoes. I contacted customer support about the issue and they said they would reply at the latest in the next 42 hours from when they replied to the email. I haven’t gotten ANYTHING at all. Worst service ever and I won’t EVER list another pair of shoes on this app

Sold Fakes

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Joelzjr
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2019-06-01
Version 2.16.2
Do not trust this app, they sold me fakes and I contacted them and they kept saying they were real and wouldn’t even offer me a refund. I showed them pictures and they kept saying they were real AND not used. The last thing I got from them were definitely used. I bought 5 pairs f shoes in the last month and I let them know I was very good customer for them and the best they could say to me was that it was real and not used and that all sales were final. I want my money back, I have spent a lot on shoes within the last month and a full refund is the only way I will continue to be a customer. I also asked to speak to someone who was important and had more power than the people that respond to the emails and they wouldn’t connect me with someone. Literally last week I was saying how much I preferred Goat over StockX and this definitely makes me want to shop at StockX more and on top o that they have clothes that they sell and the best part is they have refunded me my money the full amount when I had a problem. As of now until my problem is resolved I highly recommend to NOT buy from Goat, instead go to StockX. I would love to change my review to help the picture of Goat but as of now do not shop here.

Great App, Unwanted Notifications

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Prasand J
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2019-05-31
Version 2.16.2
I’ve been a dedicated Goat buyer for a few years now. I like it much more than StockX to the degree that I actually refuse to cop from StockX.
But lately I’ve been getting notifications about sneakers I did not request and am not interested in, and there’s no way to disable it without disabling all notifications from the app, eliminating notifications about price drops and available sizes for the sneakers I actually want. This annoyance is pushing me to remove the Goat app from my phone for the first time in like 3 years. There really should be an option to disable the unsolicited ads. I think most people who’d be buying on a resell market would already clearly know what they want and don’t want. I don’t see the point in notifying people about sneakers they aren’t interested in, since anything they are interested in they’d request such notifications for.
Goat is essentially spamming their users now. I wonder if StockX does the same, maybe it’s time to switch.

Great app!

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S. Langi
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2019-05-24
Version 2.16.0
Placed my first order! Love the app and it’s design. Very simplistic and minimalistic, but easy to figure out and use. Excited to see how this order, and hopefully more, turns out. Only feedback would be I wish there was a way for a buyer to connect more with a seller (e.g. seller contact information, short bio, previous sales history, etc.) it would make the app much better and promote safer sales; but I do understand that GOAT wants its app to be a basic “browse and buy/sell” only. Will update soon!
Here’s the update!,
My order came in 11 days, due to weather conditions along its route, but only a one day over the promised 7-10 day delivery. Was happy and excited to open the package and it contained everything as promised! A brand new pair of shoes in a pristinely handled box, with a tailored note to prove authenticity. Couldn’t be more satisfied! Will be ordering another pair very soon. Definitely recommend if you’re looking for a way to shop sneakers of any type with out all the hassle of stores, lines, or scams! Big thanks to the GOAT Team!

Terrible.

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uhhuhyouknowwhoitis
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2019-05-10
Version 2.15.3
They send shoes that are damaged but listed as new first of all. I bought some shoes that were at goats facility that had went through “inspection” but when I got them the left shoes was completely defective. It was like the left shoe was a display model. That was the first red flag. If the shoes aren’t instant ship, you better have some time on your hands. It will either take weeks to ship or something will fail along the way. You buy a shoe and wait 3 days for confirmation from the seller and they go ghost. I waited a week after I bought a pair of shoes that were used and in the description it said “NO BOX”, That didn’t bother me I just wanted to the shoes to fill my collection. When the shoe arrived at goat for “inspection” they said it didn’t have an OG box so they wanted to ensure me I got the best deal. So they said they’d find a compatible match, they couldn’t because it was the only one left so they said oh well good luck looking. That screwed the seller over and the buyer(me) over. It was a terrible customer service move on GOATS behalf, you made me miss out on a shoe I really wanted. Probably will never shop again.

Customer service is terrible. Simply horrendous.

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rontheoriginal21
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2019-02-26
Version 2.11.0
I have sold maybe 4 pairs of shoes through goat, and let me say it’s ease is better than StockX, buying I’m not so sure. Yet the questionable thing is, why is your customer service so terrible, a well known company has no Customer service number? What so ever? And it took me unprofessionally getting belligerent to get a email back after i proved to them they were wrong? Terrible i hope you all consider this as clearly there are more than enough people telling you how bad there customer service is. I sold a pair of shoes and confirmed that i shipped them. The order was apparently cancelled on a Friday when i shipped them on a Thursday and confirmed it. How do i know because another pair that i sold went out and was confirmed this same day..so how does that work. They proceed to send me a late email i repeat a late email saying they’re cancelled two days later which i saved and sent to them to which they gave no reply until i got belligerent and told them off. It’s a shame really

Horrible Customer Service

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MatthewMikell
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2018-10-23
Version 2.6.2
I recently sold a pair of shoes on Goat. The shoes were new, but for some reason had a white marking on the sole making it appear that I had worn them outdoors and lied about their condition. When they reviewed it, they identified the problem, labeled them to the buyer of the shoes as “used”, and said they’d send me pictures of the issue. I never received pictures and yet I was pestered to lower the price of my shoes to convince the buyer to follow through with the purchase. I asked why they wouldn’t tell me what the issue was and still didn’t get pictures. Again, they didn’t give me any reason as to why they said they were used. Finally, after asking for a third time, I got fed up and selected the option to not lower the price. Of course, the buyer being misinformed by Goat, decided not to buy the shoes. At this point I had the option to consign them, or have them returned. I chose to return them and they charged me $16 for shipping. This is absolutely ridiculous seeing as I wasn’t given any good option after they had already screwed me, on top of the fact that the original shipping was free on my end. Not only did they waste my time, but my money as well. I do not recommend selling through Goat because if there’s any problem that arises, I guarantee they will handle it horribly.

Never buying from GOAT again

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DIQF
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2018-10-22
Version 2.6.2
Extremely BAD customer service, they don’t resolve any problem you are having with an order. I ordered a pair of sneakers and had to return, then bought two more pair of sneakers (one box without lid) and had to return in order to exchange for another size and they didn’t accept the return for one of the sneakers because they had “signs of use”. I returned sneakers right away they arrived, which means sneakers already had the “signs of use” they were talking about. Also, they don’t return shipping money back. Each time you want to return you are losing the $10 they charge you for shipping. Last but not least, sneakers can take FOREVER to arrive, they don’t even update the tracking. NEVER buying from GOAT again and would defiantly not recommend it to anyone. You’ll loose money, wait forever for an order, and won’t get issues resolved if needed.

Return and Refund Deficiency 🚮

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MCTaylor_IV
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2018-08-25
Version 2.4.1
The biggest fault that GOAT has is the return policy. A seller has 72 hours to opt out of a deal where as a buyer only has 3 hours to cancel a bid.
I understand the fluctuation in pricing but if you’ve already agreed to sell somebody a shoe at a certain price unless that shoe sells out a seller should not be able to back out of any deal.
I ordered a pair of Vapormax Fly Knit Lasers and 4 days after my bid was accepted I received an email saying that the seller backed out. So I have yet to try and purchase them again. At the same time I also had a $345 bid on the Travis Scott Catcus Jack Retro 4’s that was accepted. Again with no notice at all was I told that the seller backed out of the deal yesterday. I am now reading everyone else’s reviews to find out they’re not being refunded money, they’re being sold fake shoes, there’s damage done to brand new shoes and the overall customer service is absolutely horrible. I am terribly afraid that I’m going to be sold a fake shoe, will have no way of being refunded my money and I will have no one to speak to about it. Whether everything works out or not after this purchase I WILL NEVER ORDER FROM GOAT AGAIN and the app will be deleted from my phone.

Never Buying From This Company Again😤

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Chinahm
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2018-08-21
Version 2.4.1
Although some people may have had luck from purchasing shoes from this site, I did not. I ordered the Nike Air Max Plus in Metallic Gold for $185 after shipping, which I couldn’t find anywhere in stores where I live so that’s why I bought from this resell site which I normally never do. 2 days later I got a tracking update saying “a shipping label was created for your item on July 26th” , it’s now August 21st and I still haven’t received my shoes or gotten any other tracking updates besides that one. I also contacted them 3 times with no response, so finally I got in touch with USPS to figure out if it was something on their part. They confirmed that the shipping label was created but that the package was never even handed over, and told me to contact them again and see about getting my money back; but of course no response again. So basically they scammed me and took my money and I ended up having to contact my bank and do an investigation on the transaction to try to get my money back which I’m still waiting for. This may not stop you from purchasing from them but I would just be careful.

Overall Totally Classy

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TinaLacey
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2018-05-16
Version 2.0.1
I am always wary about purchasing anything online—esp shoes. I did a little research first and based on what I read, I chose GOAT and STOCKX (I found the latter company to be very disrespectful and overall unprofessional!). Every sneaker I have ordered from GOAT has been processed and delivered in a timely manner. One order I declined after purchasing bc the Sender did not specify a missing box lid (this was reported during the Authentication process)-GOAT gave me an immediate credit which I used immediately to purchase a different pair. Every package I have received in the past has been tip-top. Unwrapping each new box I receive, I know that I don’t have to worry about what’s inside bc I know it’s exactly what I ordered. I find GOAT to be a very professional business that delivers a classy package. I love the quality of product and that little signature card they put in every box. I strongly recommend this company!

Official👍🏿👍🏿

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Tkhafra
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2018-03-23
Version 1.15
My 1st time shopping with goat for the hyper royal 13 retro’s size 12 was better than all the times I stood in line for the jay’s! I been rocking jay’s since the early 80’s and when I saw these coming soon on another app I wasn’t impressed but on the day of the sale I was tuned in and had to have them but they sold out everywhere I usually get a ticket in 2 different states and 99% of the time my name get pulled so I remember a friend of mine put me on to goat and I thought it was cool back then this was in August of 2017, didn’t think I would ever pay more than regular price but I did and the process took less than a week the emails were on point keep me updated and my joints official!!! I will be letting all my people’s know that goat so far in my book is top of the line I look forward to future business with them I wanna create a good reliable relationship with them! it allways feels good when your money is well spent and in this case I’m completely satisfied with my purchase thanks Goat!

Always on point

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Dlepley01
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2017-12-28
Version 1.15
I’ve recently jumped in to the sneaker game and as everyone in it knows the level of fakes is getting to be off the charts. You can’t just go and buy a sneaker on eBay or other outlets without being nervous about its authenticity. This site gives you the go around to take that worry off of you. The level of insane profit that can be generated in basically 24 hrs after a shoe releases opens the door for the best fakes . Some of the shoes are going for 1000x what they are retailing for so the fakes are just about perfect and are getting to be harder to spot . If I’m going to throw $500 on a shoe I definitely want what it’s supposed to be. I tried this site before I had ever heard a great deal about it and always been beyond happy with the results every time. I have never not got exactly what I was supposed to and for that this is my main go to and will continue to. I’m waiting for a pair off OFF-WHITE AM97 now and I know they will be perfect when they get to me without question.

Shoes purchased are not promised

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Wordsworth-EMC
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2017-09-19
Version 1.11.4
Paid for a pair of sneakers that were confirmed by seller. Seller never sent the shoes after I received a confirmation that the shoes were on their way through UPS. Seller basically reneged on the deal and now the shoes cost way more and the Goat says they'll refund me. Now they expect me to pay more on a new bid when I'm already paying a premium on the shoe, instead of them paying the difference on the new order after confirming that the original shoes were in transit. Why should I miss out after they confirmed the shoe was coming. If they had a better system I could've possibly bought the sneaker from another seller the same price or lower. I already have purchased other sneakers and want to buy more but this left a sour taste.
Poor customer service because in a store if something you bought was damaged or misplaced you would get the same item at the price you bought it, might I add, a discount.
I'll edit this review if it turns out that they did the right thing and honor my initial purchase.