2025-07-06
Never fully works
Garbage app
Updating
-1
#53 in Top Free Apps > Medical
+14
#21 in Top Free iPad Apps > Medical
iPhone Screenshots
iPad Screenshots
Description
The OptumRx mobile app helps members manage pharmacy benefits without walking into a pharmacy. Compare drug prices, view all your medications, and transfer eligible medications to home delivery. Users can also refill their home delivery prescriptions, check order status, set up automatic refills, and more.
Other features include:
• View member ID card
• Resolve home delivery order holds
• Manage account information
Search, compare and save.
With our easy-to-use tools, you'll get the info you need to find the right drug and pricing options for you.
Send medications right to your home.
You may be eligible for the convenience of Home Delivery, avoiding trips to the pharmacy to pick up your medications.
Manage your Medicine Cabinet anywhere.
Easily manage your medications and orders on any device- whether at home or on the go.
Our Promises
There are some things in life we depend on. Medication is often one of them.
We promise to deliver simple ways to get the medication you need.
• Affordability
We help you find the medications you need at the lowest price available to you.
• Accessibility
Everything we do centers on getting you the medication you need, when you need it, your way.
• Advocacy
We'll be here to guide you any time you need us with compassionate care and a simple experience.
What's New in Version 4.46.0
* New Payment Options: Eligible members can now add bank accounts in the Payment Methods section.
* Version Info Made Easy: You can now view the app version number after logging in, right in the More menu.
* Minor bug fixes and enhancements
Information
Developer
Categories
Version
4.46.0
Size
76.8 MB
Game Center
No
VPP Device Licensing
Yes
Rating
Rated 12+ for the following:
Infrequent/Mild Alcohol, Tobacco, or Drug Use or References
Compatibility
iOS 15.1 or later
Devices
iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPhone 16, iPhone 16 Plus, iPhone 16 Pro, iPhone 16 Pro Max, iPhone 16e, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPad Air 11-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi + Cellular, iPad Pro 11-inch (M4) Wi-Fi, iPad Pro 11-inch (M4) Wi-Fi + Cellular, iPad Pro 13-inch (M4) Wi-Fi, iPad Pro 13-inch (M4) Wi-Fi + Cellular, iPad mini (A17 Pro) Wi-Fi, iPad mini (A17 Pro) Wi-Fi + Cellular, iPad (A16) Wi-Fi, iPad (A16) Wi-Fi + Cellular, iPad Air 11-inch (M3) Wi-Fi, iPad Air 11-inch (M3) Wi-Fi + Cellular, iPad Air 13-inch (M3) Wi-Fi, iPad Air 13-inch (M3) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)
Languages
English
App Store: Customer Ratings
Ratings & Reviews
4.7 of 5 (145,804 Ratings)
App Store: Customer Reviews
2025-07-04
STOP USING THE USPS!!
The app is now finally starting to get a little better, but if Optum uses the United States Postal Service for any more of my deliveries I’m dropping this service like a bad habit! EVERY order so far this year has been days/week late, lost, miss routed, etc… and Optum acts like it’s my problem to have to deal with by telling me to try and contact my doctor on a weekend or beg a local pharmacy to fill emergency supply with no prescription.
2025-07-04
Can’t order my son’s prescription
Simply a terrible app. It says I have full access to my son’s prescription. Then I click “start refill “ and it only shows my prescription. Did nobody think to actually test this app?
2025-07-01
Trying to permanently cancel OptumRx very disappointed can’t get my prescriptions on time and others
Need to cancel very difficult to do so. Don’t trust you please cancel all prescriptions now you’re just trying to scam me.
2025-06-25
Aweful customer service from
Everything about this app is awful customer service isn’t none. You gotta call them just to talk to these people you order prescriptions you pay form and they save a payment and then you got to tell him to pay it again when it’s on automatic refill. Such a waste of time and they force you to use there services
2025-06-24
Terrible Pharmacy and Broken App
This Pharmacy and their app are both broken. They wasted my more than a month time in going back and forth with doctor office for an essential medicine and in the end advised me that they don’t deal with this medicine and I should get the prescription transferred to brick and mortar pharmacy. I can’t wait till December to switch from UMR, which is tied to this nightmare pharmacy, to another insurance.
2025-06-17
Pretty but slow
Love the new design aesthetically, feels much more streamlined with the exception of the home screen which is still kind of a hodgepodge. Unfortunately the engineering behind it is buggy and slow. It now takes 3-4 seconds to even load the list of prescriptions and at one point I was unable to scroll up and down the list of prescriptions because the scroll bar became locked. Also, I'm still getting such an obnoxious number of phone calls that I set 'Optum' as a contact so I can set the ringtone to 'none'. Optum calls me more times per month than all of my friends and family combined and it would be awesome if someone who worked there advocated for users to be able to opt out of the constant phone calls.
2025-06-12
Need to update app
Optum should update this app as there is an issue with the available for refill date and the actual date they will refill your prescription. When you call customer service to try and fill your prescription, they always say it’s too soon to refill. Not good business at all!
2025-06-09
Is there a 0 star, as in zero, nada, empty set, vapor?
Seriously perplexed. I use this app MAYBE every few mos for refills. EVERY SINGLE TIME, no exaggeration, EVERY TIME, I hv to reset my password.
No, this is not lost passwords, big fingertip misspellings, or any other user error. In fact, my son also uses this app. Same thing.
To boot, oftentimes, the app won’t accept my JUST reset password. So then, I’m resetting it several times.
To boot, to boot, the reset process requires a texted code. After I change screens to copy/paste that code, when I return to enter it, it sometimes rewinds to the login pg, thereby making the code useless where I hv to ask for another code.
Last year, I called IT, & she said this issue “happens to some accts,” but she fixed it.
Just discovered, she did NOT. So, I just went thru ALL of the above again.
I’m seriously perplexed bc the ratings are high … which makes me suspicious.
2025-06-02
Simplicity Has Passed
Since the latest update, refilling a prescription, has gone from a process of simply checking off a list, to a navigation nightmare. I don’t know where the developers head was but it certainly wasn’t on the top of their bodies….
2025-05-28
Hate
I really dislike this app. I seem to have to constantly change my password each time I use it. Then I’m always constantly getting text messages for auto refill. Especially since I made appoint to remove them from auto refill. They’re constantly filling to early. And it’s sad we can’t reach a real person.
2025-05-17
Blank white screen of death
I logged in and all I get is a blank white screen.
2025-05-03
The app is great. Service? Not so much.
I ran out of a medicine a month ago, and it’s still processing.
2025-04-30
Doesn’t work
Won’t let me refill prescriptions, I can add to cart but it just buffers when I try to check out. I use the website and it works. Called three times and they still haven’t fixed it.
2025-04-27
Horrible
Every time I log in, I have to change my password, it tells me it’s incorrect. Its ridiculous! But doesn’t surprise me that such a horrible company has such a horrible app!
2025-04-23
App does not separate family members
This app does a poor job of tracking meds for the whole family. When I click to access other family members, it show my prescriptions for them, and does not show their prescriptions. This app is trash, so I will be going back to using the website.
2025-04-07
Talk to technical support and they said they are closing this app and you have to go to website
This app is very good. I hear they are eliminating this app. I hope they redo app. Some people said they were having a hard time with it. Now you have to go to website, which is harder to navigate hopefully they will redo the app and use it
2025-04-07
Unacceptable CS and Functionality
App:
The app has always been lacking compared to the site and the site itself is lacking.
Service:
For the first year and a half of me using them, Optum was great. However, since last June/July-ish, I’ve had absolutely nothing but trouble with them…Indefinitely out of stock meds, slower shipping, increasingly frustrating CS.. undelivered (lost or stolen by USPS) 90 day supply of a controlled medication with no eagerness to help me resolve.. so I guess I’m going 90 days without my medication).
2025-03-21
Never Works
The app has been down for over a month, it sends you to the web portal and asks you to login. You log in and it says you’re already a member please log in. Tech support is no help. Then you have to refills on the land line, this is the kid of crappie service you expect from United Healthcare.
2025-03-21
I had to read the reviews first
Had (mostly) no issues with the app previously until this most recent update. I click to load details on an order and it’s a continuous loading screen. This has happened every time I’ve tried to check an order for myself or a family member.
I went to the reviews to see if other people were having similar issues and they seemingly are. I had to contact customer service through chat to get the info. At least so far info supplied to me from support has been accurate.
2025-03-15
Garbage company, horrible service
The app is as bad as the company itself. Infuriating to deal with. Horrible bureaucracy. Nothing but delays and bad information. I use them because I’m forced to. Every time I think an order has been resolved, I get a text saying there is a new problem. I honestly think it’s intentional. Just another way to defer and delay patient benefits.
2025-03-14
Prepare for a lot of HASSLE
This app is really terrible. Inaccurate. But just wait until you try to communicate with OptumRx about the errors.. you’ll feel as though you’re losing your mind.
2025-03-12
What a Joke
Awful experience, avoid them and use a local pharmacy.
2025-03-12
Terrible
Terrible app! Does not let you access or pay bills for members on your account which you have full access to. Very hard to navigate. Use the online version. Do not recommend this app
2025-03-12
Information does not load
When trying to view order details it just goes to a loading screen that doesn’t load information. Which is really annoying when you get an email about an order and want to view it for more information.
2025-03-09
Terrible app
My medications are my way of surviving and every time I log on to refill a prescription, my prescriptions are gone. Then I have to call and start the process all over again. 😡
2025-03-08
Biggest scam
Biggest scam company. They cancel order every time you order and come up with a scary story. Once they said I don’t have insurance but when I asked why optum app is showing my insurance details they immediately said we can’t process your medication and you have to submit a new order.
2025-03-07
Faceid
Faceid seldom works. All my other apps that use Faceid work consistently this one does not.
2025-03-07
Terrible
Inconsistent messages. Doesn’t update on many orders. Shows delivery date when not shipped or even filled. Shows pending when you already have taken delivery.
2025-03-03
This app no longer works.
Please fix this app so I can resume refilling my prescriptions.
2025-02-26
Password Resets with each update disables Password, Face ID and Touch ID
Each time the push an update it Disables you current password, Face ID and Touch ID. I am just going to call them going forward rather than waste my time with this stupid APP, I will just waste their time over the phone!!!!!!!
2025-02-23
Senseless
You can’t actually do anything in the app. It just sends you to the browser version? Stupid.
2025-02-20
Stuck In A Login Loop
I am logged in and have full access to my husbands account. I keep getting notifications that he wants access to his own account. He tries to log in and has to reset the password. Doesn’t show Rex’s properly. I have filled several and they don’t show in some screens. Super frustrating.
2025-02-19
Not up-to-date
I was really surprised with how poor the app is with the rating that Apple has. The app has zero accurate information. You get an email with your prescription on it and it says go to the website for a status on the order. You go to the website and they say no order?? You Have to call Customer Service to get the accurate information
2025-02-16
App
App is very hard to manage or look for drugs now it’s a pain in the butt
2025-02-15
sending orders not ordered by me
called optimum about incilin they sent after I canceled order. CS rep said they’re sending a box to send back to them. Now they want me to pay for it after they stated it was their fault holding me hostage for my medicatiI need now.
2025-02-12
Changing prescription amount is difficult
I was told by doctor to take one prescription 3 times a week and not every day.
2025-02-11
Came looking for an update…
Just a whiter screen when I tap on Orders. Pretty bad bug to leave in your app. Trying to check on a long delayed order and I learned nothing at all.
2025-02-11
Somehow more frustrating than ever
This app has never been good, but recently when I click on My Orders it goes to a completely white screen and freezes the app. I placed an order 3 days ago and it disappeared. Super fun considering this is life saving medicine we are dealing with.
2025-02-10
App unworkable
The app has become unworkable. Customer service was terrible. He was extremely rude. After being on phone with him 1 hour, no resolution.
2025-02-10
Not enough/ inaccurate info given
The app said I was getting a 90 day supply. I got a 30 day supply. I tap on a pending order and the screen goes blank. I have to log in again to get the app to show me any information as there is no back button to hit on a blank screen. It seems like I have to constantly change my password and take 5 min to log in. Every. Single. Time. It’s like the app doesn’t want to help you.
2025-02-07
App keeps crashing and won’t save sign in data
When I changed ins companies this yr, I was given OptumRx as my PBMC.
I downloaded the app and have been frustrated at nearly every turn.
The app does not save your login information, so you have to manually type in all of your information every time.
There is a useless check box to have it save your user name. It seems to have no other purpose than to frustrate users.
Lately when ever I attempt to click on the orders tab, it starts to process then simply freezes the app and you can’t do anything aside from killing the app and starting over.
With entering all of your log in data AGAIN!
Is it too much to ask to have an app that works?
2025-02-06
Inconsistent and inaccurate
Multiple preapproval denied messages have been used on drugs that are on the formulary, which they say they are sorry about only to do the same thing for the next drug. App is designed to increase the expenses of your local doctor and your local pharmacy while wasting your time to resolve the matters. All they care about is reducing their costs, not delivering your drugs in a timely manner, full disclosure, and transparent, friendly resolution of your issues. Website and app give different answers.
2025-02-06
Broken app
The app no longer will display any order status it shows a white screen with no data
2025-02-05
ZERO STARS
If your insurance company requires you to use this pharmacy- RUN….they are absolutely, horrifically TERRIBLE….
From messing up my quantity, to putting me on hold for hours upon hours, to completely canceling entire prescriptions off of my account- dealing with this company has been a whole nightmare….
I have now been asking my doctors to just send my medications to local pharmacies so I can cash pay and not have to deal with this company and my life can go back to some normalcy
2025-01-21
Barbara Burks
Barbara Burks
2025-01-20
App not working
I uninstalled and reinstalled app and the buttons to click to login do not work. Where is QA?
2025-01-17
Terrible app
Information is scattered all over the app!
2025-01-14
Inev
The website signin is broken. Cannot log in with correct information. Recommended calling them. Response was a 64 minute wait.
2025-01-11
Unusable App
I don’t know what happened the app was working just fine. Now the app wont load my prescription information correctly. It just shows all prescription orders as “processing” long after they have been delivered. Hope they can get it working again.
2024-08-27
App is good, mail order Rex’s not so much
Every time they decide to “mail” my Rex’s there is ALWAYS a problem. One time an order showed as delivered but did not, when I called about it they basically called me a liar, not a close trolled substance but a blood pressure medicine, why would I lie about that. Had to threaten to go to the ER for them to take me seriously. Another time, when I did NOT request mail order of a refill they did anyway. Despite them sending a letter to my NEW address they mailed my Rx order to an old address, another blood pressure medication. The 1st time I called about it, after finally they understanding they sent it to the old address I was told they were mailing out a new order. Called to follow up 4 days later and was told it was never done but they were placing another order at that time but my local pharmacy could call for an emergency fill since I was going out of town but could arrive within 2 days. That was 5 days ago now and still nothing, thankfully my local pharmacy was able to fill a 2 month supply. I do NOT recommend getting your prescriptions via mail order with OptumRx if they are detrimental to your health!
2024-08-01
Optum Home Delivery is extremely efficient
I was spectacle about changing from store pharmacy to home delivery. I thought it would be a complicated transition with contacting my physicians. It was an extremely easy process, I downloaded the app, setup my profile, my prescriptions were all shown, I click a button to switch all to home delivery, and it immediately was available, awaiting me to contact my physician office to switch to Optum Home Delivery. I received my prescriptions within 3-5 day. It is the best experience and service that I experienced, one of my best decisions. The most important thing, I never have to leave my home, time is saved and it is a precious commodity.
2024-04-29
Can’t access letters on the app service is awful
You can’t access approval/denial letters on the app so you have to jump through several hoops to contact someone who emails a version days later. Also, to leave feedback/contact someone you can’t select the issue from the drop down menu and then put in your phone number to get a call back because the “contact me” button doesn’t work … after many tries, closing the app, etc. I had to put my phone number in first then go back and select a reason from the drop down menu.
As far as the actual pharmacy service goes, it has been awful in my experience. An order for medication was placed on the 17th and delivery was expected by the 25th. When I checked on the app on the 26th(Friday), everything seemed status quo and that it was still out to be delivered. Then on the 29th(Monday) I received an email stating the medication was out of stock. That’s 12 days later. Now it’s my problem to go back to my doctor, have the doctor send a new prescription to a different pharmacy, and hope that I can get it filled in time.
2024-04-11
Recent updates
I used to love this app however after recent updates I cannot find the information I need in the “drug pricing” option because my pharmacy no longer appears in the list of available pharmacies. It used to be the first one on the list. If I search the “find a pharmacy” option (which searches from my location) it finds my pharmacy which is identified with a red star and “my pharmacy“. So it is definitely in the OptumRx system. Please fix this so I can find the price of a drug at my pharmacy.
Update
Great customer service. Imagine my surprise to see an update that fixed this issue the very next day. I will gladly change my app rating. Thank you so much.
2024-03-28
Needs improvement
I have tried to be patient when using this app. I am not sure if it is the app or Optim itself. The problems I have experienced so far are as follows: Orders will generate and ship. I have auto refills turned off. I even removed my debit card information. So far I have had 3 orders generate and shipped. I have called and no one can explain why this is happening. The second problem I am experiencing is that I am showing pending refills being processed from last year and there is no way to clear these out. The last problem I experienced is when my doctor sent in a prescription. It was a narcotic. It showed up in the app. The next day it was removed. I called and asked what happened to my prescription. The person I spoke to said, the system shows no order. I called and verified with the doctor office it was sent. They confirmed that it was. I don’t what is going on with Optim and this app. I decided to have my prescription sent to my local pharmacy. Easier and less stressful.
2024-03-06
Poor Communication
I recently made an order for insulin as a Type 1 diabetic. Unknown to me, the order was cancelled the day after it was placed and I was not aware of this until my delivery date came and went. At that point, I logged onto the app and could not locate my order nor could I find the actual prescription in my list of medication. I then went onto their website where I was able to locate my order that had been cancelled the week before. I did not receive any call, message, email, nothing about this update. I called OptumRX and was able to speak with a rep before being placed on a 15-20 minute hold, after which, the call dropped so I had to go through that again. The reason the order had been cancelled was due to a problem with the prescription that was sent by my doctor so that is not the problem I have with OptumRX. The problem I have is with the fact no one even attempted to contact me. I was told I never received an order status update due to not “opting-in” for status updates. At no time during the ordering process was I given a choice to opt-in nor was I able to find anywhere in the app that allowed me to opt-in. I understand that some things are not life or death, but insulin for Type 1 diabetics is the definition of life or death.
2024-01-10
Service
I absolutely love the online services and phone services with OptumRx. The reminders of when my medications are due for refill or renewal are essential to my staying on track. Most of my medications were filled via OptumRx, except two but now that I will be on those two long term, I am happy to say that ALL my medications come thru OptumRx. At my age it is of comfort to me that my medications no longer weigh on my mind due to the fact that OptumRx does all the thinking for me. One more thing, if for any reason I need to call them, I am greeted with professionalism, respect and a friendly voice who addresses any concern I may have. It’s a “win win” with this company.
2023-10-12
Convenient and problematic free.
I admire this company, they are the most efficient and people friendly company I have dealt with in the pharmaceutical industry. The customer service department is outstanding and they actually answer their phones an in a timely matter. It is just incredibly so!! OptimumRX is readily to assist and resolve any issues on hand. They are also very understanding, compassionate and competent. I had an emergency situation where I forgot to switch this particular medication to auto and I had almost ran out of it. The prescription is one that you have to take daily and I was in tears. The representative was so empathetic and concerned for me that she sent my prescription overnight via FedX. I cannot tell you how much I appreciate this team and I do mean team they are cohesive and they all work together to meet my needs. Thank you OptimumRx!!!
2023-08-29
PA
Needed a PA for adderall I checked web site it stated being processed three days still no med I called after being on hold almost 20 minutes and was told I needed Prior authorization called PA department gave her information she asked for and by now my med was five days past due Optum reviewed PA and told me it was denied now seven days with no med spoke with my provider who cancelled the prescription and sent it to my local
Pharmacy then I received a letter telling me I need to try another med again I called to cancel the med next day another letter telling me I need to contact my provider who needs to send additional info by this time I had gotten my med and was back on track and once again please cancel this med. if you have a controlled substance that you take daily you might to skip using Optum
2023-04-01
Avoid this negligent app: they are paying for fake reviews
I would suggest OptumRx to anyone who wants to have their prescriptions sent to the wrong address, the wrong city even, and have zero opportunity to even SPEAK TO anyone from the company to fix it! Such fun! I called customer service and was hung up on twice before I started telling these people they were literally about to kill me by withholding my medications. I will also note that their WEBSITE AND APP ARE BROKEN. So awesome, giving people zero accessibility to their medications. Then of course the woman on the phone who I finally spoke to was rude and awful, and I had to fight to cancel my whole subscription and delete my account. The only reason I started up with this company was that they agreed to send all of my medications, but it soon became apparent they had outright lied about what they were able to send me. Totally misleading. And then of course they sent my meds to the entirely wrong city after swearing to me 5+ times it had been rectified and my correct address had been inputted. What an absolutely disgusting and disgraceful excuse for a pharmaceutical company. You people are going to get sued into the ground if you don’t shape up, mark my words. The irresponsibility with something as life-or-death important as medications, and the lack of accountability is ASTONISHING. SHAME.
2023-02-08
You really messed up
Your new update failed to include the “renew” bar for the iPhone app. As trying to renew a prescription, had to go thru multi screens to order. Then couldn’t find check orders & reordered same Drug 2X. I’ve loved this app for 5 yrs so please fix it. I went to my iPad app( don’t usually use it) and sure enough I noticed the blue RENEW bar right where it should be. Had to call Customer Service to correct my order. Just a note, I tried to take the voice survey but it doesn’t recognize my answers. No option to use #s instead of voice. I’ve noticed this on several surveys & it’s very frustrating. Looking forward to fix on both problems
Update: back to great app that I’ve enjoyed!
2022-10-17
Things I love and hate the most
I hadn’t used mail off in over 20 years. I love it now there’s an app and the ease of which you can transfer medication and OptumRx can get the medication from my doctor with a 90 day supply. I don’t even have to call anyone. I’ve been using Walgreens for the last 20 years and they have had an app for several years it’s been wonderful so I was happy to see OptumRx had one too. I love the text messages from beginning to process thru it being delivered. The only thing I hate is these notifications go to my husband and not to me, so if he forgets to tell me I have no idea what’s happening. That’s what I’ve tried changing but it doesn’t work. So help to fix this issue would be welcome.
2022-02-22
Not working
I normally read reviews before but I didn’t on this because it came recommended by my healthcare company. I will be uninstalling. The latest review was 1 year ago,negative,and no reviews any earlier. It freezes and I can not navigate through it. In the beginning it asks if I want to use face recognition but then says it can not use it at this time. As it started to go through the navigation and tour of the app it froze for a second time. I have no patience for an app at this time in technology that freezes when just trying to learn how to use it. I was looking forward to the mailing 3 month option. I guess I’ll have to look elsewhere
2022-01-22
Mail reliable but app and online account services totally unreliable
OptumRX should fire their entire IT and Web/app development team from my years of experience with them. They made me feel personally targeted with how much they lost my personal information of medications and had to call them to correct errors on their app and web site. Worse, the people on the phone - although pleasant - didn’t have the ability to correct the mistakes in the software but could “see it”. Leading to multiple calls and follow up and then 6 or so months of the system working and then it failing again with an error with another medication(s). Right now as I type this my entire “medicine cabinet” is empty. That’s right. Not a single one of my medications on my end in the app or online sign in account shows up in my account. I can’t manage any of my meds right now and it has been over a week since I contacted them with this problem. A problem they told me many of us have and it had to do with the turnover of accounts with the New Year.
What is most absurd is the in app click “if any information is wrong” freezes the app. You have to delet and do a fresh install. Does that seem odd to you? It does to me. Like the app development doesn’t want data traceable reports?
What is this? Are they partying like it is 1999 in the IT department and it’s so backwards they have problems like Y2K?
That’s how terrible they are and buyer beware.
2021-12-09
User Unfriendly
While OptumRx as a provider of medication is a reliable source and I appreciate the delivery of my meds, this app is difficult to use. All OptumRx wants is for the user to sign up for automatic refills. Seeing your prescriptions and when they are due for refills was easy in the past. I’m having difficulty finding the information I need on this version. I wanted to refill one medication and found on my checkout that three medications were listed, one not ready for refill! I also deplore the fact that you can’t get a list of your orders for the year online when income tax time comes around. I have to call and ask them to send out a list. I have not even been able to print or save an order, being told to wait for a confirmation email. The email only gives you an order number and directs you back to the website. The app could be so much better.
2021-06-21
Reordering prescriptions
Last week I called and had my husband’s prescriptions called into the Dr. I was assured by the representative that they would both be sent and then sent out to us. Today I call and one RX (Tramadol) is being currently processed but won’t be received here until 6-29! His RX is finished tomorrow 6-22. The other RX(Venaflaxine) they said the Dr denied to fill. This is a flat out lie as I had spoken to the Dr’s office and they said they never received the request from OptumRx for this prescription. My husband is out of this medication tomorrow also. I am very upset with this. I have been flat out lied to and told it was the Dr’s fault not yours. The Venaflaxine was also removed from his medication list by your company and removed from automatic refill. I now have to have this sent to a local pharmacy and pay out of pocket for it. Not acceptable at all!! I have asked that the Tramadol RX be expedited since we need it quickly. Let’s see if that happens, this will be the breaking point for me if it isn’t. Not impressed at all!!
2021-02-19
Forced to enroll
So our we received a letter stating we had to use this mail order service or pay full price for our medications?? I enrolled only to find out that the pharmacy we currently use is allowing us to use a manufacture coupon to off set the cost of one very expensive medication to treat type two diabetes! OptiumRx had me send in the same coupon and then told me they could not apply it to our medication? So I paid out of pocket the ridiculous price and then when it came time to reorder the price was higher than the first time due to “new year” “new deductible”?? I called my physicians office and was told that the original pharmacy could fill this medication for free!! I called them and I ordered the medication and it cost nothing out of pocket!! IMO OptiumRx is a scam period! Also I ordered a second medication through them on the same day that was zero out of pocket and have yet to receive that medication that shipped out on Monday? It’s Friday and still no medication? I will call the local pharmacy today and have that filled as well I have been out of it since Sunday and thank god it is not a life or death medication for my health!!!
2021-01-19
App site review
I’ve tried to order for the first time three different times including one attempt performed by your customer service representative, each time I get a text message telling me my order is in process, later I check only to find that my order does not exist. Further you should have a cancel feature on the app in case a person makes a mistake and simply wants to start over.
Issues have been resolved and I have determined that the problem was on the insurance companies end as they never updated my information to reflect that I no longer had my previous prescription insurance prior to going on Medicare. Now if I can fix the postal service
2020-12-02
Optum Rx Mail Order Pharmacy
Is a great way to avoid trips to drop off and pick up prescriptions and maintain authorize refills that my Doctors prescribe. They will also attempt to reach out to my Doctor when it's time to refill a prescription that doesn't have any refills left. The pharmacist can not fill a prescription without a doctor's order. And sometimes they need us to call our doctors to order more refills. And if our doctors don't supply the order then they are not able to fill it. But Optum Rx pharmacy keeps up with the time a refill is needed so that we don't run out of our maintenance medications, and that's a good thing. Local pharmacies don't. Most times they don't notify you when your prescriptions are ready for pick up. At least my doesn't. I have to call them to see if they have received an order from my doctors and when it will be ready for pick up. And even if the drug is an antibiotic or server pain medication I don't receive a call or text message to let me know that my prescription is ready. But using the mail order pharmacy is not a good choice for any prescriptions less than 3 months or 90 days. And my doctors usually will add 2 refills. So there you have it. Optum Rx is a very good choice for home delivery medications.
2020-11-26
Grateful on Thanksgiving
I want to take a minute to thank Optum and it’s team members for always being so open and pleasant. I’ve had some challenging health issues over the last several years but I can’t remember a time when I came away from a phone call without resolution. These are trying times and some people are having complicated issues when it comes to their healthcare and the cost of maintenance medications. I’ve never experienced any level of indifference in all the years I’ve been with OptumRx. There’s always a pleasant voice on the the phone when I’ve needed to call. There’s always a resolution and I’ve enjoyed the “off topic” conversations while my issue is being addressed. Thank you on Thanksgiving and always.
Stay safe. Stay well.
2020-11-17
Feedback
Hello,
This was my second time using OptumRx for my child prescription, and I’m very disappointed with the service here! I had called OptumRx two weeks ago to update the information on my account. The gentleman that I spoke to told me that my new address and payment information was updated. Then, after two weeks, I find out that they had the wrong address on file for my son‘s prescription. I had constantly called OptumRx for the status of my son’s prescription and every time that I called, it was a different story! I had literally called more than seven times in the past two weeks. First, OptumRx told me that they didn’t receive the prescription. Then, they told me that my insurance didn’t cover it. Afterwards, they told me the prescription was expired. Lastly, they told me that my prescription was sent out to the wrong address. I’m very disgusted with the service. I will never recommend this company to any of my friends or family. This was the most horrible experience I have ever encountered in my life in trying to get my child prescription filled!
Thanks
2020-10-20
Disappointed
I’m rating them 3 stars because they deliver and have cheap prices.
When I finally got in my work’s health plan I was told that I could only use two pharmacies, CVS or OptumRX. Neither of which I have ever used before and was bummed I couldn’t use my current pharmacy without having to pay a ton of money for my prescriptions. I figured OptumRX would be the best alternative and decided to go with it. However, this has not been an easy and smooth transition. My medication deliveries show up way too early or too late. I currently have three bottles of 90 day doses of the same medication, but don’t have any other medication that I need. I feel like I get more “your order has been cancelled” emails than any other email from them. I’ve switched most of my auto delivery options to OFF but still seem to get them delivered without me refilling them. I’ve spoken to managers who all say they’ll fix the problem, but nothing ever changes. The only reason why I’m keeping them is because it’s the most cost efficient for me.
2020-09-10
Really easy to use and fast!
The app makes it really easy for me to refill and renew prescriptions. Best auto-refill program of any online by mail pharmacy. They do not overstock me like others have in the past. Great medication look up tool and pricing.
I have just one issue that is thee only reason I haven’t given a 5 star rating.
“Signature Required” on most medications - I’m a day sleeper - and many others work 8-5pm so this has caused delays to getting my medications at times. Even requiring me to contact my physician to request a 30 day refill - then the refuse to deliver until my local pharmacy 30 day refill is nearly used up. I do understand the reason for security and safety - just wish there was a work around. Like delivering to my local pharmacy, or other options.
Still, all in all a great company & app. Fix the “Signature Required” problem and I’ll gladly up my rating to 5 stars.
Thanks!
2020-06-27
Very poor website
Update - believe it or not they actually made the website, and app less useful. Now the two pieces of software don’t even have the same info. On the website you can’t find what info you want. I wanted to look up one med I needed to refill. It only showed one of my meds, not all of them. It showed the order as ready to ship with a due date 3 months ago. The app showed all the meds and let me order the one I wanted, but I couldn’t sign on to it directly through the app. It kept telling me the name and password were not on file. It was the same one I used to sign on the the website with no problem. Luckily you could switch to the app from inside the website which is what I did. That link signed on just fine. As always OptumRx has the worst software, most buggy, next to useless stuff I’ve ever used, and I am no newbe to computers. Please, please put some effort into fixing your software so it is intuitive, user friendly, and consistent between platforms, please. I have no choice but to use your service so I am stuck with it and have to fiddle with it or call every time I try to place an order.
Old review post - Even though they have updated and changed their website repeatedly it is still far less then perfect. Very slow to load, slow to update info and find searched items. Process is lacking. It is somewhat better with last update but still presents problem navigating the website.
2020-06-25
OptumRx and CVS are the WORST
I was in the middle of writing a review about the OptumRx App not allowing me to change my preferred pharmacy to anything other than CVS, no matter how I tried to change the advanced search preferences, when the APP booted me out, and also wouldn’t let me go in to complete the review. The prices from CVS and OptumRx are at least 3 times and often 10 times the prices for the SAME drugs/quantities as Rite Aid, Costco, ShopRite or Walgreens charges. I was trying to change my preferred retail pharmacy in their system to Rite Aid, but it would not allow me to do it. It also wouldn’t give me prices for 2 prescriptions I was refilling on generic drugs I’ve purchased from them for several years.
OptumRx also refuses to accept any discount cards, and the CVS pharmacy has frequently refused to check the prices using the discount cards even when it’s a prescription I refill every month and remind them that the price with the “Good Pharmacy” discount card is at least $100 cheaper than with my medical Insurance card, ($156. vs. $43.).
These are just a few of the many reasons I would NEVER recommend using OptumRx to anyone!
2020-05-20
Ok for mail order only
I’ve found that OptumRx is satisfactory for mail order only, for “maintenance” prescriptions that I don’t need immediately. As for medications needed immediately that have to be picked up at a local pharmacy (such as for a sudden illness, emergency or after a surgical procedure), OptumRx Rx is a NIGHTMARE to deal with. In my experience, they seem to deny most prescribed medications by default. I’ve spent HOURS going back and forth by phone arguing with them after having them deny a prescription ordered by my physician. This often occurs at my pharmacy and is usually embarrassing (discussing my personal medications on the phone in the presence of other patients/customers). Again, dealing with their mail order department is fine, but for prescriptions that you need to pick up in person at a local pharmacy OptumRx is awful to deal with.
2020-04-22
WORST. PHARMACY. ON. EARTH.
I am backed into the corner by my medical insurance financially (federal medical disability) and forced to use OptumRx, otherwise I have to pay copays at local retail pharmacies for my Rx’s... and let me tell you, after the decade or more of absolute abhorrent service, complete lack of knowledge, no care or drive to achieve one’s job or actually helping their consumers, they also have a non-functional app and technology that parallels all of these exact sentiments and more (that I don’t have the time, space nor the effort to go into)... I get an alert from their app to submit a prescription renewal — yet their app will not let me submit the renewal order!?! WTH?!! Of course, if you only knew the history of my decade long experience with OptumRx, you would know that this is precisely par for the course... This is how they do not function 24/7, 365 days a year... THEY. JUST. CANNOT. DO. IT... EVER. One of my wishes is that money weren’t so tight so that I could pull EVERY SINGLE ONE of my Rx’s from them and NEVER WORK WITH THEM AGAIN.
2020-04-18
Very handy just wish I could find the auto refill option
The app is very helpful except for finding the auto refill option. My wife and I have been using OptumRx for our maintenance medications for years. Today I look in our medicine cabinet and see she’s running low on two of her meds, I open the app and place the order for the two medications, I thought they were all on auto refill, I’ve called and had a representative help me verify this months ago I thought! Anyway the order is placed, then I try to find where to set the auto refill and I’m unable to find where to make that happen, I see the option to stop auto refill on the two that are set up, but I need to set up auto refill on the two I just did the refill on, can someone please help me get this done?
Thanks, James Black for Shannon Black
2020-04-18
Why
Why would you automatically put hold on a medicine included with new other meds without calling me. As a pharmacy you can clearly see I’ve been taking Adderall for 30 years obviously it’s imperative I take 60 mg per day. Because you put a hold on this drug I will run out after a couple days obviously it’s my problem. You’ve no idea the physical & mental harm caused me when even 1 day is missed.
Aren’t you doctors who care about your patients. It would take same amount of time to call & discuss this matter as it took to put hold on 3 drugs when clearly I be been taking the one for 30 years. It’s a triplicate form I’m sure you’ve ways of looking up situations such as this. I do however appreciate you putting hold on the new expensive med(s) ordered at least I’m assuming this is reason For hold. But why wouldn’t you just put hold on the 2 meds I’ve never taken. This is truly unbelievable I can’t believe a live person should do such a thing. There are 3 meds I take that when missed for even a day causes me serious difficulty. A pharmacist should be aware of drug withdrawals
2020-03-14
Prices in app are inconsistent
The prices in the app are inconsistent and the app does not look at the renewals available. When I ordered Jublia 10% solution, the app did not recognize that I had 5 renewals remaining, so the app told me to call my doctor for a new prescription. When I ordered the drug, the price in the app was $183. By the time the app received my doctor’s prescription the price for the drug was $1,037, which coincidentally is the number on my house!!! Now when I log in there is a red exclamation mark at the top of the page and when I click on it I am told to approve the price of $1,037 but when on click on your orders the price is correct at $183 and the app tells me the order has been approved. Does that mean that it will be mailed to me this week. The customer reps can’t help. Maybe the developer can figure out the problem. Meanwhile I am going to ask my doctor to send a new prescription to Walgreens and I will NEVER use OptimumRX again!
2020-03-06
Customer service
I have been calling for over a week now to make sure my medication should ship out in time. Everything single time I got a different answer and I mean every time. I have everything documented. I travel a lot so there are times I need to make sure things that are said a re true. I just started using you guys but if my medicine doesn’t get here tomorrow I will take this to every social network that is available. I was just told by a guy name mark and he took my credit card info and I paid the overnight shipping charge that my medication would be here tomorrow. This is after I was told it would be from some lady, so let’s see what happens. All I wanted was a straight answer and not once do I get the same answer. I have have heard bad reviews about you guys but this is very serious and you guys take it as a joke it seems. I will write another review tomorrow being how things go.
Ken
2020-01-29
OptumRx
In the past year or so, the union switched to this mail order drug company. Since then, I personally have had nothing but trouble getting prescriptions filled. I have gone without medication after simply giving up and I have purchased medication out of pocket just to not have to deal with this company. Every single prescription requires multiple phone calls and frequent delays and actually getting the medicine takes upwards of ten days. I also know of many other cases with similar difficulties with this particular company. I am presently organizing an action to leave this company for another (our union is over 100,000 strong).
Understand this: the drug companies and so-called prescription plans are in bed together: they are not your friend. They do not care in the slightest about you. They only care about taking as much of your money as possible. The union likely switched as a cost-savings measure, but this is a clear example of getting what you pay for.
Don’t sit back on this issue: call your union plan manager and let your voice be heard!
2020-01-10
Optum Rx App has made some great changes
When I had to start using optum mail order, the app was terrible. I had ( I don’t know about others) a terrible time logging in for any reason. I would always have to call in to reset the password or have someone unlock me or some other issue EVERY SINGLE TIME!! It didn’t matter if I took step by step notes and had them with my meds and followed them exactly. Ssooooo frustrating I didn’t want to use it at all. NOW - with the revamp and latest update - WONDERFUL!!! It actually works!!! I also like the features. It’s very helpful to all of us on a tight budget to see the prices at different locations in the area. Thank you, thank you and thank you.
2019-12-23
Please do not use this service
When placing my order for my medication, I requested it to be expedite. I spoke with a representative on the phone who confirmed this type of shipment and then pre-authorized my credit card for the expedited shipping. When calling back two days later to inquire about my package, I was told it was not sent expedited. When asking if I can change it, I was told it was already sent to USPS and I would have to call them to expedite it. I wasn't able to intercept it because it was sent standard mail.
My medication will now be coming late because of this error on OptumRx's part and this is my first order with you as I'm a new customer. I will not be continuing to use OptumRx and seriously hope you can implement some type of written confirmation when there is phone correspondence with your representatives because clearly they are incapable of following through with phone orders. My medical condition isn't life-threatening but for people who rely on their medication for survival, I would never recommend them using OptumRx for home delivery.
2019-10-17
Auto refill
I signed up for auto refill (or so I thought). I completely ran out of 2 of my medications. My Lovastatin & Amyltriptylin. When I checked on the “status” they hadn’t even shipped yet. Forcing me to get them filled locally. The reason I signed up for this service in the first place was for the convenience of not having to run around to different pharmacies to fill prescriptions, & for the $0 copay. I received 2 of my prescriptions, & the other 2 just ran out. When I filled them locally, I would get “reminder” texts saying I had a prescription that was close to running out & was due for a refill. I assumed with me filling out my prescriptions with you, I would get a similar service. However I received no texts, calls, etc., advising me to take an action to receive me medications. Do I have to review my account every other week to make sure they’ll be shipping when I’m due? Or will it ever be an “automatic “ renewal system?
2019-09-28
Not happy and customer service doesn’t help
Doc sent in a new prescription a week later the order is listed as still in processing. I had to call them to find out why. Just to find out they wanted to verify the spelling of my name. Several days later the order is still processing. Servers phone calls later each person I spoke to had NO customer service skill what so ever when it came discussing matters over the phone.
Then another issue, one item they didn’t have the other (which was more important) they did, but wanted to wait till the other was available, still not telling me anything. Although the prescriptions can be sent to your home, the length of time it take to process and ship (with the slowest shipping speeds available) is not worth the time and aggravation.
I at this time DO NOT recommend this service to anyone. Only left one star because no stars wasn’t available.
2019-09-04
Very secure
If you like logging in and spending lots of time changing passwords and verification of identity, you will love this app. You will be able to spend more time trying to access the app then order your meds. True you could be sure to log on at least once every 2 weeks to avoid fingerprint access expiration or sign up for auto refill to avoid the issue but then you will have a stockpile of meds lying around for others to get into. Using this app will guarantee that you will meet new people by calling the support call center when your account gets locked out or you get sucked into the auto refill default option. For those suffering from loneliness, this could possibly curtail the need for the meds you will end up stockpiling by using this app. Kind of like the movie RED, except adding prescription drugs to the storyline. So download the app and prepare to medicate beyond your wildest dreams while you try to access the app to stop the auto refill feature.
2019-08-19
Horrible Mistake
The selling point for switching to Optumrx was that I would save some money and have the convenience of home delivery. I couldn’t really see a downside. So, I picked my two prescriptions and choose to transfer them over.
They never filled. They kept canceling my orders without notification. I would look on the app and see that they were either canceled or non-existant. I had to keep calling to find out why. They kept contacting my doctor and I received emails saying that they were approved. I kept having to inform them that there is an existing prescription -one that was filled easily with Walgreens (the original ones I transferred in the app). They kept claiming that my two prescriptions duplicated each other, despite them being on the same script from the same doctor and having been previously filled. Again, they canceled my order without notice.
Eventually, I ran out of medication and became incredibly sick. They told me that they would expedite it, but later canceled my order without explanation. After two rounds and weeks of fake expedited orders I decided to switch back to Walgreens.
Save yourself some grief and avoid this app. A couple dollars saved isn’t worth dying over.
2019-07-29
I want to see the date eligible for a refill and I want to opt in to hassle free refills
I would like to see you the date each prescription is available for refill at the online OptumRX pharmacy. I have to call OptumRX and speak to an employee to find out that information (date a prescription is eligible for refill) or look on the prior medicine bottle. It should just be listed on the page where you refill each medication from.
Right now on the app there is a box that is already checked that in enrolls you in to the no hassle refill service. Every time I refill a prescription I have to remember and go in and un-check the box if I would like to not be enrolled. It is a very big hassle to remember to uncheck the box every time I refill a prescription. I have forgotten it three times now and had to call customer service to cancel the hassle free refill service. I am going to stop using the app and start calling a actual employee every time I would like to refill a prescription because of this problem. It’s a game changer for me and I will stop using this app. You could fix this problem by having to check the box to opt into the hassle free refills instead of out of.
2019-07-19
Good for the most part
Refills are generally easy. If you want your refill to fill automatically, you can set it that way or you can set it to fill when you choose. The default is auto fill so be aware. It will be that way when your doctor sends the script.
If you need to print out receipts for housing at the end of the year, be aware this is not easy from the application especially if you have controlled substances. The application can’t separate those prescriptions out as you would have filled thoselocally and not through OptumRx. You can call & ask for a custom print out but allow for 30 or more days for that service as I have come to expect from several years of requests.
Also, make sure that if you want your medication to be manual to change then as soon as your doctor posts a new or renewed script. Otherwise they will auto fill
2019-06-01
Terrible service
I called this evening regarding my ProAir order sent in by Dr today, depending where I looked I got several different prices. $85 for 2 inhalers, I wanted 1 since it's a new med & don't know if it works, the 1st girl I talked with told me $79 for 1. I asked her to cancel this med. I look in my UHC book & a tier 3 med is $45, so I call back talk to another young lady who was knowledgeable & was told yes 1 inhaler would be $45. Later I go back in & see the 1st girl had canceled both of my meds ordered by my Dr today. So I order a refill of cyclobenzaprine and at check out it shows I will have to pay $10 I know this med is tier 2 and I have $0 copay. It is unexceptable to have customer service people unable to give correct information or use the system.
Very sad.
2019-05-28
I hope this works...
I wish I could withhold rating Until I see if I receive my medication. I initially placed an order for one of my medications a few weeks ago. After I hadn’t received it and when I thought it be a timely manner I looked on the app and it said that the medication was processed, it was about midway through the checkmarks. Rather than call someone I assumed that the order would be processed and I would receive my medication. That was not the case. I ran out of my medication and have been without it for at least a week. Since it was a holiday weekend, I had to wait until this morning to call your company. I logged onto the app to get a contact number; Lo and behold there was no record of my order ever being placed. It was no longer midway through processing , not in my cart, it just was gone. I have now placed my order again and I’m going to see if I receive my medications. We just switched to OptumRx so I have to say that my overall feeling is not a positive one. I hope that changes.
2019-05-09
Login constantly broken - still
The login for this crap program is always down and won’t let you use your fingerprint. Then when you manually enter you credentials, it tells you the password is wrong (even though I know for certain it wasn’t). After several attempts you get the joy of being locked out and have to make up a new password over and over. Lots of questionable reviews on here as well. I’m betting they are paid reviews because I can’t see anyone thinking the UI or the experience logging in could ever be a 5 star experience. Sad that a healthcare company can’t get their app right...
Update- I was contacted saying it was a bug and it was fixed. Lies. Still won’t use my finger print and tells me my new password isn’t correct and will lock my account so I will get to create another new password. Just have a list ready because each time you log in you will need to come up w a new password. App developers here should be fired and replaced with someone who knows what they’re doing.
2019-04-17
OptumRx is the best!
I have switched to OptumRx about a year ago and I have never been happier. Not only does it save me a lot of money but it also saves me time and aggravation. I do not have to stop at the grocery store and wait in long lines to pick up my prescription or to drop it off.
I know people are at the age where every minute is precious and long lines are a pain, especially with kids screaming or dinner waiting to be cooked or you’re just tired and achy. Well it is very nice to know that your prescriptions will be waiting for you in the mailbox when you get home. The OptumRx app allows you to re-order your prescriptions in seconds and to check on how many re-orders you have left or which ones need to be refilled with a doctors call. If you do not have time to call the doctor for a refill OptumRX will call the doctor for you and it is a whole lot easier to get hold of OptumRx at whatever time you want 24/7 than it is a doctors office from 9:00-5:00, right?
Susan Churbuck
A very satisfied OptumRx Subscriber
2018-12-18
Almost Useless
The app is almost as horrible as the website. Logging in and loading various pages can take forever as I’m stuck watching the spinning circle for 5+ minutes before I give up and try again another day just to have the same problems. The app says I have zero orders sometimes and that I have one order a few minutes later.
Medications will be listed in an order then suddenly not listed anywhere; then given a delivery date, then go missing from my list again.
Order tracking gives no valuable information. My very critical meds have been sitting states away for six days “pending acceptance”. I reached out to Optum through their online system. I received an email saying I had a document pending my review. I assume it’s a response to my message, but the app doesn’t list documents anywhere and the website shows I have no documents. I really regret attempting to move my prescriptions to this service. It’s caused more stress not knowing if my meds will show up in time and fighting to navigate a clunky, non-intuitive, unresponsive app. I’m sorely disappointed. There is really no excuse for such a poorly designed, amateurish app from such a large company.
2018-11-03
Login broken rendering app useless and suspicious reviews
Ever since iOS 12, the app has become unusable. I decided to wait 2-3 weeks after the system release, before writing this critical review; in fairness to the developer giving them time to fix the log-in issue. Apple gives developers ample time (usually about 6 months) with their beta program to fix any issues before the launch of a new operating system, so it’s pretty shameful if your app has major issues on release date.
Considering this is an app that many people rely on for their health, it makes it all the more shameful. I have not been able to login to this app using the fingerprint scanner for weeks. It’s not a systemwide problem, as all my other apps with fingerprint security logins work fine. When the app works, it’s provides the pertinent information needed, however the user interface is not very intuitive, and sways away from most of Apple’s good practices design standards. It’s not accessible and does not take advantage of Apple’s system-wide text resizing, which is imperative for people with poor or low vision. We should expect more from a company which we choose to safeguard our health.
I couldn’t help but notice recent extraordinary amount of 5-star, one-sentence, generic reviews. Appears very suspicious. It’s possible these reviews were written are by positive individuals with little to say, or maybe they are fake reviews paid for by the developer, however that would violate Apple’s rules.
2018-04-23
Worst app I have ever used!
I’m pretty computer and electronic savvy but this app will make even Bill Gates feel computer-illiterate. The interface is not user-friendly whatsoever and the data is always inaccurate! I am a 37-yo helping out my retired parents so I signed them up for OptumRx so that they don’t have to travel to the pharmacy or pay out-of-pocket. From the get-go I have had the worst customer service over the phone which made me reconsider going back to retail pharmacy but for the sake of my parents I decided to battle thru the rudeness and inconsistencies along with the incompetence of some of their agents. When I finally succeeded in signing them up after months and way too many phone calls, I thought I can simply use this app and never have to speak to an agent ever again. But boy was I wrong! The app is so hard to navigate through and the information is not up-to-date therefore I am not able to make “quick and easy” refill requests which means having to call and speak with these “awesome agents” once again. Can someone please just update the darn app and make it easy for senior citizens and myself to use? Otherwise just decommission the OptumRx app and stop toying with your customers.
2018-04-06
So far so good...
So far so good since I started using the app about 2 months or so... I’ve refilled a few prescriptions using the app and had to call them only once so far and that was the first time I used the app to refill and switch to home delivery at the same time for that same prescription, so that was completely understandable!
And the rep was patient and understanding because I wasn’t 😂 and she made sure everything was taking care of in the most professional way before letting me go because I had no patience or tolerance at that moment! She collectively got answers from the pharmaceutical unit and I think we both learned a lot that day ☺️ I was totally the opposite person that first called then when I hung up! 😇 Keep up the great work OptumRx ✊🏾
2018-02-22
The app on the mobile device
It is convenient however sometimes it’s very confusing I also think it should keep your first part of logging in permanent so that you don’t have to keep typing it and that you would only have to type in your password and then when you request medication if the doctor will not fill it by mail order then they should have the doctor notify the patient immediately and or have optimum RX notify the patient as well and then this way the patient can call the doctor and see about getting the medication that they need I hope that helps have a wonderful day plus it would be great if some medications you could just get immediately like if you go to the doctors and you’re sick and you need an antibiotic it will be great if your price and your terms would be honored at local pharmacies just my humble opinion but maybe it is and I’m on aware plus there isn’t a clear precise notification of just how many times patient may get this medication filled per month the quantity or if you put limitations and and then if there are limitations why are there limitations are they just your policy or are they a federal and state policy/law because if they are only your policy then in all actuality you are hindering the treatment process of every patient you deal with