2025-07-03
Worst App Ever
Won’t let you customize. Won’t let you remove more than 1 mix in. Won’t even let you check out, it freezes after entering make and model of car after selecting curbside. Don’t waste your time downloading.
Updating
Cold Stone
Released: 2013-09-01
© 2013 Kahala Franchising, L.L.C. COLD STONE CREAMERY and the medallion design are registered trademarks of Kahala Franchising, L.L.C. or its licensors.
Re
#92 in Top Free Apps > Food & Drink
+16
#71 in Top Free iPad Apps > Food & Drink
iPhone Screenshots
iPad Screenshots
Description
The Cold Stone Creamery® app lets you order our made-fresh Ice Cream in a Creation™, Shake or Cake and have it ready for pickup at your favorite store or delivered right to your door! Sign in to your My Cold Stone Rewards account and you can save favorite orders, earn points and redeem rewards!
ABOUT MY COLD STONE CLUB REWARDS
+ Earn 1 point for every $1
+ Receive a $5 Reward with every 50 points
+ Enjoy a Buy One, Get One FREE on your birthday
FEATURES
+ Order ahead and pick up at the store
+ Or, get your order delivered right to your door
+ Easily re-order with favorites and recent orders
+ Enjoy The Ultimate Ice Cream Experience® in app with unlimited customizations
What's New in Version 4.8.0
• Bug fixes & other improvements
Seller
Name
Kahala Management, L.L.C.
Information
Developer
Categories
Version
4.8.0
Size
68.2 MB
Game Center
No
VPP Device Licensing
Yes
Rating
Rated: 4+
Compatibility
iOS 14.1 or later
Devices
iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPhone 16, iPhone 16 Plus, iPhone 16 Pro, iPhone 16 Pro Max, iPhone 16e, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPad Air 11-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi + Cellular, iPad Pro 11-inch (M4) Wi-Fi, iPad Pro 11-inch (M4) Wi-Fi + Cellular, iPad Pro 13-inch (M4) Wi-Fi, iPad Pro 13-inch (M4) Wi-Fi + Cellular, iPad mini (A17 Pro) Wi-Fi, iPad mini (A17 Pro) Wi-Fi + Cellular, iPad (A16) Wi-Fi, iPad (A16) Wi-Fi + Cellular, iPad Air 11-inch (M3) Wi-Fi, iPad Air 11-inch (M3) Wi-Fi + Cellular, iPad Air 13-inch (M3) Wi-Fi, iPad Air 13-inch (M3) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)
Languages
English
App Store: Customer Ratings
Ratings & Reviews
4.7 of 5 (20,714 Ratings)
App Store: Customer Reviews
2025-07-03
App not working properly
I have been trying to order ice cream on your app and it always gives me the option to click no cone well that option is gone. The only option is kids sugar cone and you’re now forced to click it or it won’t accept the order. Please fix this. It is so frustrating. I have used your app for years with no issues till now now. I don’t want a cone and should not be forced into purchasing one
2025-07-02
Garbage
Absolute garbage app. Payments don’t process. Nothing syncs with iPhone. Went to another place that had a working app.
2025-06-29
COLD STONE ONLINE
I’m a busy full-time working mother of 4. When I need to order something online, I need it to be quick.
1) The locations that are not available for delivery should not be allowed to select. Maybe gray it out? OR Say in bright-yellow-Highlighted with Red lettering: THIS LOCATION IS NOT AVAILABLE FOR DELIVERY, AVAILABLE FOR PICK UP ONLY. Or something along those lines.
2) Allow Guest to make an order in store. I asked if I can place an order for Large rectangle cake. She said “unfortunately you cannot place an order in-store, you Have to order Online.” I said “You have the sign that states sizes available in the window for same day orders!? Small-round, Large-round, small-rectangle, and large-rectangle?” Lady did not have an answer, only replied “sorry, but I cannot take orders, all guests HAVE to place the cake orders Online.”
I wanted to customize my sons birthday cake, he specifically wanted vanilla and the sweet cream ice cream part Mixed and not layered. And online had only round cakes available and not rectangle cakes.
3) At the time I was trying to fill in the box online to customize the cake. I had to abbreviate all the words the best of my ability. Only allowed 30 words allowed, including the spaces between. Instead of spaces I had to capitalize and keep the words together so I can include AT LEAST ONLT HALF of my customizations. (E.g. IceCreamMixVanilla&SwtCrm&Oreo)
I wanted to make one more small adjustment or recommendation incase they ran out of space to write “HAPPY (age) BIRTHDAY (4letter name)” and was not sure where or if they were gonna ask me if I was okay for them to put the whole Oreo Cookies on another area of the cake. Like on the outer edge of the cake, etc.
4) Because the sizes of the rectangle cakes were not available online, instead of ordering 2 round cakes, I had to order 2x of the ice cream cupcakes, 2x Reese‘s cups ice cream, and 2x ice cream sandwiches.
2025-06-29
Finally fixed
I can finally log into my account on my phone and buy ice cream now. So glad it’s fixed, it was so annoying I had to use my PC just to buy ice cream
2025-06-28
What Happened?
Used to be great to order in advance. In the last few months the options for marshmallows and sprinkled waffle cone have disappeared. I was hoping it was a glitch that would be fixed but it’s been a while and a couple updates now with no fix. Had to stop using the app to pre order. Super annoying.
UPDATE: Coming up on a year with no fix and no acknowledgment. App has been unusable for me. Super disappointing, especially since this seems like a very easy fix.
2025-06-24
Awful!!
0 stars this app is the worse! Glitchy , have to back out of it to confirm order has been placed. If I don’t have to use it I don’t!
2025-06-20
Can’t order create your own ice cream?!
App is half worthless because for ice cream you can only choose from signature creations.
I use the app to order create your own milkshakes for the family members who want those, then I stand in line to order the ice cream.
What sort of ice cream store builds an app that won’t let you order ice cream in a cup how you want it?!
2025-06-18
Doesn’t process properly
Ordering is easy, but when I actually go to process my card, the screen never shows the order is submitted, even though I got a confirmation email.
2025-06-16
The workers
Went in to pick up my ice cream order, and was ignored. Someone walked in after and was helped out immediately, and I was again ignored after. They were looking at me acknowledging I was there and just cleaning instead. When they finally decided to help me out, I told them I was picking up and the name; and they rudely threw my bag down on the counter and walked away. Usually the service is great but tonight (06/16 8:50 pm) the workers were very rude.
2025-06-15
option to add a cone or bowl is back
For a short time the App did not have the option to add a cone or bowl. It would not allow me to place an order without adding a cone or bowl. The issue was resolved and the option is back. I can live again!
2025-06-14
Gift cards aren’t usable
The app doesn’t accept their gift cards
2025-06-14
Not as happy as usual
I wanted the German Chocolate Cake creation that I usually order. Not only did they not have what I wanted they also forgot to give me the waffle bowl that I ordered. A little disappointed.
2025-06-13
Amazing 😍😍😍😍😍😍
Delicious 🤤 sweet 😌
2025-06-09
Missing points
App doesn’t work well numerous times I didn’t get my points for new purchases.
2025-06-05
Abomination of an app
This app is terribly designed. Payment system is broken. Some days Apple Pay is there, some days it’s not. You have boxes for saving addresses and payment methods but they literally do not work.
2025-06-01
Cake
I ordered my cake and took it home and when I went to look at the cake I noticed a hair right on top of the cake.
2025-05-27
Changed rewards program
I used to love cold stone when they had for every $50 spent you’d get $5 off an order (no minimum). Now they changed it to $5 off any $25 order. I never spend $25 at a time and I’m disappointed in that. Ben and Jerry’s has Better reward
2025-05-19
My
Very poor on my first time using it if there was something less than one star I would give it to them very lnconsiderate and poor communication skill
2025-05-19
Bizcochos
Los mejores bizcochos y el mejor servicio. Catalinas, Caguas
2025-05-17
Hey COLDSTONE EXECUTIVES...you awake?
LOL no matter how I sort the reviews all I see are people giving 1 or 2 stars, so looks like the developers are boosting the score by using bots that give 5 stars that never post a review.
This app is SO BAD it’s a red warning about the entire
company - the fact no one with authority has demanded a complete revamp tells me they’re just collecting paychecks over there
The reviews here are clear as can be - this app is literally HURTING the business, damaging the brand.
Yet those who are paid to react to such issues seem to be asleep at the wheel.
If I was an investor I’d take note.
2025-05-17
Does NOT work
Had this application on my phone for awhile now. It does not keep track of rewards or orders. There is no new update available and I have checked my husband email and we are not receiving any emails from Cold Stone about rewards or orders at all. It only shows we are 9 points away from a reward that has been like that since I first downloaded the application. We have bought birthday cakes and lots of ice cream in the pint and larger. So where are the rewards? Why does it not show all our rewards and all of our orders? To the headquarters do not bother with posting anything about emailing you or contacting any part of your company. FIX THE APPLICATION. Do not blame our phones when other applications work just fine, do your job and fix it immediately.
2025-05-12
Payment system is terrible
No Apple Pay option, and rejected not one, not two, but THREE different credit cards when I was in a hurry. The ice cream at Cold Stone is unparalleled, but did they have to make an app with functionality that dates back to the Stone Age in the process?
2025-05-02
Paid extra for almonds did not get
I paid extra for almonds and they were not in my ice cream. I would like a refund of the extra charge
2025-05-01
Not great
Needs work. It is glitchy and when entering payment, it freezes and then order is placed. No time to review items or add rewards.
This was one of the only things but the Icecream is DELICIOUS
2025-04-29
Glitch
The app glitched while processing payment and said my order didn’t go through. I ended up placing my order in store. Come to find out, my order did indeed go through and I was charged in store and online!
2025-04-27
Problems when submitting an order
I’ve submitted multiple orders. Out of 10 orders submitted, I’ve received without issue 6 of them. Tonight I submitted an order that kept saying it wasn’t available. I called the store and they said they got the order. About 45 minutes later it said it was delivered and it was not. I called the store and the people at the store can’t do anything about it. So now I have no ice cream that I paid for.
2025-04-23
I think an LLM could do better
My favorite part of the app is when I go to sign in and it says I don’t have an account and going through forgot password says invalid email but signing up says email already exists, and that’s after suffering through the sign up process which scrolls you to the top every time you enter something in. I think it’s time to switch people for this.
2025-04-22
Multiple orders
Over the course of several orders we have been double charged for an order. The store couldn’t credit it back supposedly. Then the next order we were charged for additional toppings in a quart which were left out. This store has messed up 3 of the last 4 orders. Go somewhere else
2025-04-19
Trash
The app glitches constantly. I can’t enter an address for delivery. It logs me out randomly.
Do better.
2025-04-18
I hate this app
Easily one of the worst experiences ever trying to get a payment to go through without an account. Literally just one error message after another and all I’ve done is press the check out button and put in my card info. The ice cream is good but you will slowly lose your mind and stop caring about ice cream as you spend 30 minutes trying to place an order for 3 items
2025-04-17
Luv that ice cream cake!
Amazing cake luv the product!
2025-04-13
Sloowww
This app needs a huge update! I could never use my rewards. And when I have the wrong address in I have to restart my entire orders. Update soon pleaseeeee!
2025-04-12
Forgot add-on
Did an online order and was missing add-on. Found out when I got home. 👎🏽
2025-04-07
Note to Developers
Upon opening the app today I received a notice informing me that the app had been updated. I’m disappointed that the update has removed the option to order ahead from the standard menu. I think it renders the app next to useless, unless I order a specialty selection like a cake or shake. Even the reorder function was non-functional. If you think that as a customer I would rather stand around and wait while my selection is being made as opposed to ordering ahead and picking it up, you’re mistaken.
2025-04-05
Got screwed!
Ordered a triple pint and it was empty! So not worth the money!!
2025-04-04
actually unusable
you cannot select a cone or bowl, making it impossible to make an order
2025-03-31
Canceled order and submitted payment nonrefundable to different store
Canceled order and submitted payment nonrefundable to different store
2025-03-30
Does Not Work
Cold Stone needs to outsource this app to someone else. It has not worked in months. There have been issues with the ordering flow, processing a delivery, and, viewing the menu. I try again every month or so and there is always an issue that prevents me from ordering. I just end up using DoorDash.
2025-03-29
Forced Upgrades
App forces you to choose a waffle cup or cone for an upcharge, no option for just a regular cup.
2025-03-24
App leaves out flavors when trying to select more than one
The app has a fundamental problem in that it uses a different list of flavors when ordering one flavor as opposed to ordering two. If you order one flavor, the full list is available but if you select two flavors, the list becomes shorter and certain flavors are left out. Example: try to order cotton candy as part of a 2 flavor creation in Scarsdale or White Plains. You can’t. It disappears. Instead, the developer should use the same list and ask people to choose up to two flavors as a single step.
2025-03-23
What is going on??
First delivery and may be last! Order was completely wrong, driver delivered to wrong address.. I rather wait until I can get to the location next time!
2025-03-20
Update
This app needs an update version I can’t add some of the flavors or additional items to my order.some of the ingredients that they offer are not even on the app.get it together
2025-03-20
Can’t leave a tip in the app now?
Why?
2025-03-06
Coldstone natomas
Terrible customer service the workers are just talking to the customers and taking for ever. I ordered in the mobil app and took 30 minutes after i hot there to get my order
2025-03-06
Relief!
For years, Ive ordered custom cakes here, several times every year. This WAS one of theee worst apps ever encountered, took forever to order, full of glitches, crashes and wasn’t in sync with onsite store: nightmare! But thank the gods of sweet confectionery yumyums for FINALLY simplifying and fixing this app!!! Sooo much better and I’ll be a customer FOR LIFE!!
2025-03-02
Avoid this place!
The order was sloppy and completely wrong. I asked for a cake batter ice cream with cookie dough and I ended up up getting some mess with sprinkles and brownies in it. Will not be back!
2025-02-25
rewards?
Wasn’t sure if the order went though or not and i needed to make sure at bank app.
I also didn’t see “sign up then, get one free” rewards didn’t see it…….
2025-02-21
terrible customer service
too lazy to give me my original order I asked for a cup/bowl or wtv and they js gave me a cone and they to add my whip cream. They also didn’t fill the whole cone up with ice cream. all staff was just talking
2025-02-08
Outdated app
It feels outdated. When I place an order for pick up I click the pay option and nothing happens on the screen it just stays there. If I would have clicked the pay again option it would’ve charged me twice. Luckily I waited a minute before doing that and I go a confirmation email saying they received my order. It should be easier to get my ice cream. The app just feels so outdated. It just lacks easiness
2025-02-01
Disappointing and Outdated App Experience
The Cold Stone app feels like it’s stuck in the early days of the internet. It’s incredibly slow, glitchy, and clearly not updated to meet modern app standards. Logging in is a nightmare—it constantly resets, forcing you to re-enter your credentials every time. Even when you do manage to log in, selecting items is frustrating, with poor navigation and an overall clunky design. The entire experience is outdated and inefficient. Cold Stone really needs to invest in updating this app because right now, it’s more frustrating than convenient.
2025-01-11
Used to be a good app
We used to use this app all the time to create our own creations. Now that is not an option. You only have the option to pick a signature creation. Terrible terrible idea! I even uninstalled and reinstalled the app to see if it was a glitch. Nope! Bring that option back! Many customers likely used it! We won’t be using this feature anymore and it made our dessert trips quick and easy. Don’t get unless you want something straight off the menu.
2025-01-03
Takes some work but it….
Takes some work but it was a little difficult getting it to work. But you can use your phone number at the store!
2024-10-20
15 minutes turned into an hour
Ordered ahead of time, came late and was told it would take another 20 minutes. I was fine with this, it was busy, I get it. What I’m not okay with is the only 2 workers joking around the whole time then stopping everything to pose for a picture with all the order order tickets so they can send to someone else. In the end it actually took over an hour from the time I ordered to get 3 things.
2024-10-12
Bad for Delivery
App is awful for ordering delivery.
Claims one location does not have delivery options, but it does through DoorDash and GrubHub.
Does not save address no matter how many times you tell the app to save it.
Always defaults to pick up.
Availability of sizes inconsistent. Could order large home sizes until recently. The app will only sometimes tell you that these aren’t available for delivery when you’re trying to check out, but usually it just returns you to the checkout page.
Additionally, which add ons and sizes are offered differ by location? For no discernible reason. And prices for these additional add ins change by about 40-50 cents between two locations; the more expensive add ons at the closer location. That’s not really an app problem but it is weird.
I wanted to use this app for the rewards but it’s honestly easier to get what I want with DoorDash.
2024-09-25
Horribly designed app
This app looks like it was designed by an elementary school student. Every time we order I select to save my address for future orders. IT NEVER saves. Everytime we pay with gift cards and have a $0 balance it refuses to let us complete the order because the order can’t be $0.00 I have to add a credit card as payment on top of the gift card, then it will let me submit the order and then throws an error. Also I can’t ever re-order because it won’t utilize my address from the previous delivery and then defaults to store pickup such a migraine of an application. Needs to be reworked from the ground up. And also needs Apple Pay as an option.
2024-09-25
App not very compatible with voiceover
They have a great rewards program however the app is not very compatible with voiceover for example, several buttons when ordering are not identified by voice and some that are such as the cancel or submit button just say how does it work so it is very difficult to place an order if you are a voiceover user, I hope that they can make some updates to make it more accessible for the blind and visually impaired
2024-08-10
Can’t re-order a previous order?
App is convenient but I’m unable to quickly re-order a previous order. It could just be my app but I update everytime before use and it seems to just not be a feature.
I get the same custom thing every time so I would like it if I could just click my previous order and add to cart instead of having to select each ingredient over again.
2024-08-07
Could be Perfect
The app itself is good. It is really just missing two things: ability to search for items on the menu; and having the ability to reorder from previous instead of having to recreate every time. Response to dev: yes you can view your previous order…but you can’t add it to cart again. I can tap on it all day and does absolutely nothing…and yes it’s in stock because I have to recreate the order. And I’m not doing anything crazy, just a share size of a signature creation with zero customizations.
2024-06-09
App functions need better testing
I’d love to be able to use this app to order, but some signature creations force you to add a waffle cone or bowl for additional money instead of the regular paper bowl. So we end up having to order in store because we don’t want to upgrade the bowl. Navigation is easy but the app needs some work to actually be usable. Submitted this in a contact form months ago and it hasn’t been fixed.
2024-06-02
Finally fixed payment issue
Every time I tried to order ahead I’d get a payment failed message, after several app updates, I can finally order ahead without the payment failing. I am changing my review from 2 stars to 4. When I went to pick up my order, it wasn’t done yet, instead of finishing my order placed 25 minutes earlier, they first helped 2 people in line that came in after I did. Not sure how that works?
2024-05-28
Wasted 30 minute walk
I ordered my daughter ice cream online 45 minutes ahead of time so I could walk there and pick it up when I was finished doing laundry. I got a notification saying that it was ready to be picked up. Walked over there and when I got there, they said that my order had been canceled because they were closing. She said let me go check with somebody else because I showed her that on my app it said it was completed. Mind you they’re taking orders from people in line, she came back and told me that Yes, it was canceled but my money will be refunded. It was 745 and online it says they do not close until 10 PM .
2024-05-24
Absolute Trash App
It legitimately feels like the app is non responsive as I have to hit options multiple times to register it. To make it worse, TWICE I tried to paid, and it just came up with a blank white screen, and after waiting for any progress for minutes, I gave up. I got no email receipt, so the thing crashed on me when I tried to paid twice. Hopefully the website works better because this app is complete garbage.
2024-05-02
App is frustrating and so is the staff.
This app doesn’t work right. Just downloaded the new version that’s supposed to have “bug fixes” but mine still won’t let me order from my previous orders. (It used to). And it doesn’t apply any awards or offers?
I really don’t know why I continue to order because my order is almost NEVER right. Last time I got cookies instead of M & Ms and one of our cups was only half full.
Just in general the staff at our store is friendly but very slow.
The ice cream is SO GOOD though that you still get 3 stars.
Please fix the app.
2024-04-19
Use the wallet APIs (and make the app actually work)
Why would you go through so much effort making a beautiful app…and then drop the ball when it comes to entering payment information? Why can’t you use the wallet APIs to give is the option of using payment information stored on our iPhone? It seems like a glaring omission. You missed an opportunity for me to place an order. I could go buy it in person but it is a gamble because I don’t know if you’ll have the cakes I want in stock. My $54 order just became…..”meh. maybe”. How often do you think this happens? You’re leaving a lot of money on the table.
Update…I decided to place the order anyway because I love the ice cream. But your app got stuck after I hit the “pay” button. I’ve been staring at an ice cream cone animation for 10 minutes now.
Great coding.
2024-04-12
App gets stuck on payment screen
Over the past few weeks I have tried ordering their ice cream through the app but every time I get to the payment screen and try to submit my payment for the delivery it gets stuck on the payment screen with the loading symbol.
This has happened every time I try and order on the app. I have closed the app and reopened it multiple times to see if that would fix it but it doesn’t. I tried entering in my card information and paying with Apple Pay but still nothing.
I do love Coldstone, it’s my favorite place to go get ice cream at but I wish the app was working so that way I won’t have to drive there every time or try somewhere else. Please fix this problem!
2024-03-17
Don’t believe the app
We can only have the dairy free chocolate ice cream. We placed our order online and went to pick it up, only to have the worker say they don’t have that ice cream, even though the app said our order was ready for pick up. We asked for a refund, to which we were told she couldn’t do that and we had to do it online. We tried, but we couldn’t cancel the order bc it already was ready for pick up. Not sure why the app lets you order things that the store does not have. As of now, we are out $24 bc nobody knows how to refund. Absolutely ridiculous.
2024-03-12
App doesn’t work
can’t order delivery at all; first says that the big freezer tubs of ice cream isn’t available for delivery- #1 screw up bc i’ve ordered the big tubs for delivery before after i had a rough day at work.
second my card doesn’t even go through when i tried to add card and just get a little cup of ice cream I don’t drive so i can’t just go out whenever to go to pick my ice cream up and i simply wanted to have my ice cream delivered to me so i can have a treat after a long day at work
2024-02-10
Needs better user experience
The app doesn’t tell you that you need to set the time for more than 24 hours in advance. It will adjust the clock to 24 hour from your current time if you attempt to set it earlier. If you check out and your time is not set to a time 24 hours in advance then it will tell you that the requested time is invalid and you will have to go back and set it a few minutes ahead and then have to enter your credit card in again. It was frustrating. Also, my saved credit card didn’t work when clicking on it so I had to reenter my card. It also had a problem where it wasn’t showing anything and I had to restart the app a couple of times be for it showed up again. Very buggy at the time I write this.
2024-02-03
Terrible app
This app needs work. It won’t accept my card (it is a card that is accepted) and apparently gift cards don’t work in combination with Apple Pay so how am I supposed to pay the remaining? It defaults to pick up every time. there’s not an easy way to change it because if you need to it deletes the entire order and you have to redo it because your “changing the location”. The whole this is honestly just frustrating and minus the fact it is cheeper through the app you might as well just use DoorDash as it’s a million times easier
2024-01-27
Amazing Customer Service!
Time and time again I am sooo happy with the customer service I receive at Coldstone! Whether that’s coming into the store or ordering DoorDash! Sarah surprises me over and over again with her top notch customer service! If you are looking for a good ice cream spot look no further! Top notch customer service!
Try the peanut butter cup perfection! It’s amazing!!
Thank you girls!!!!
2024-01-23
couple small things
The app itself works great. No major problems here honestly. It doesn’t let me use Apple Pay with my card, but it will allow me to have the same card number entered and that works for some reason. (But that could honestly be something wrong with my bank account or settings idk)
The main thing I wanted to address is what happens when you order from a store that’s closed. I didn’t know that the location I was ordering from was closed for remodeling, and I placed an order and now it’s stuck in limbo… I can’t cancel it on my end with calling the store, but there’s no one in there to take my call or make my order (granted, I should’ve known beforehand that the store was closed, I could’ve just looked it up). Only problem is that it still charged me.
So the two ideas I have are either:
Allow for orders to be canceled in the app itself (which might be too unrealistic/problematic for the staff)
OR
Make it impossible to order from a location that’s closed. (And maybe it’s SUPPOSED to be impossible, and I just managed to hack the system?? No idea)
I want to make it clear that this is the only issue I’ve ever had with the app or cold stone in general, so I’m not really mad; just confused as to what happens to my order now.
2023-12-16
Useless
App looks ok. Selection process was decent but when I tried to checkout with apple pay, just got a generic error saying failed. No other info. Then it was stuck on the cone animation screen. Killed the app, opened again and found cart was empty. Selected everything again and tried with a different card in apple pay and same result. Went to website and ordered. Worked fine there. Maybe the mobile developers should talk to web order developers and learn how to implement it
2023-10-07
Error Messages
I keep getting error messages when attempting to use the app for various reasons. The error messages offer no clue as to what the actual problem is. Through some time consuming trial and error, I finally figured out the issue was with an expired card, but the error “card service not accepted at this location” gave absolutely no clue that the issue was actually with my card on file.
I prefer the delivery option from my closest location because the location doesn’t have convenient parking so I’m fine with paying someone else to deal with that aspect. However using the delivery option in the app does not allow me to reorder previous orders again. I order the same thing almost every time and it’s annoying to reenter it again over and over again. It would be nice if the order selection came first, followed by pickup/delivery choice, followed by payment.
Just overall, the app is not very user friendly. At least to me.
2023-07-05
Allows store to commit fraud on customers
If the store can’t fulfill the order it still allows you to order and the store to fraudulently label the order as picked up hours after it is placed. The phone number to contact the store is also a nonworking number. If the app were set up to not allow you to order online at a store that cannot fulfill the order then it would not allow the store to commit this fraud.
2023-06-11
Didn’t get what I paid for
The cake I ordered was to have writing on it for my daughters birthday. It was not done. I asked the ppl working if they could write on it for me. They fumbled around with it for about 5-10 minutes and then told me the writing tip was broken they couldn’t write on it. I have no confidence I even got the cake I asked for. It looks like they gave me a smaller cake than what I ordered. The guy was clueless my cake is probably still sitting in the freezer.
Horrible customer service.
2023-05-06
Lucky the cakes are good
The app is a hassle. My old account doesn’t work. Fair enough. My email doesn’t have an account attached to it so “forgot password” doesn’t work. Fair enough. Trying to create a new account doesn’t work because some piece of information I entered is already attached to an account. I assume this is my phone number, because in the store they ask for your phone number when you make a purchase. But “forgot password” doesn’t work with a phone number, only an email. I have to proceed as a guest. Then at check out the app doesn’t take Apple Pay and can’t access the card my phone has stored.
2023-03-11
Too Many Requests Error when Trying to Login
I’m not happy with how this app is set up. I was logged out unexpectedly, but when I try to log back in, the error kept saying Too Many Requests. The only option is for me to push okay. I have tried uninstalling and reinstalling the app, but now it’s giving me a Connection Issue error!
Fix this now please!!!! Do not download this app!!! Just create an account on the desktop site! Avoid this app at all costs to avoid error related frustrations!!!!
2023-02-27
Disappointed
February 26, 2023 I placed an order online through email special get delivery for .99. So I placed two orders of Gotta Have It Coffee Ice Cream with Graham Crackers Pie Crust and Kit Kat one with Chocolate dipped waffle bowl and one in a cup. When it was delivered both came in cups and one was not in a chocolate dipped waffle cone. Anyways the ice cream cups want filled up and the Kit Kats was just broken into pieces and the Graham crackers pie crusts they were not mixed in at all they were just dumped and piled on. It looked like a mess and unpresentable. I was very disappointed with it! Plus being charged $1.99 for chocolate dipped waffle cone and $4.99 delivery fee instead of .99 as advertised on email. Whoever did my order didn’t do a good job at all. That person needs to be trained or retrained! Just because I ordered online maybe that person doesn’t think I won’t complain about it well I surely did! I even took a picture of the ice creams. It’s better to go inside the store and watch them do the work!
2023-01-23
Buggy
This app is pretty hit and miss. Especially if you have to change your password. I changed my password, went to log in with new password that was approved, and the app told me it didn’t have enough characters. Went back through the process again, set the same password, and it took it the second time. So odd. It also said it wouldn’t take the card for payment from my Apple Pay wallet. So I manually entered that same card, and it took it.
2023-01-04
Love the ice cream hate the app
Every time I try to order from this place, it gives me a random error saying that my credit card isn’t supported which is a Visa then it’ll say sorry. There’s an error occurred then if I try to order two of the same ice cream it’ll say sorry no NULL I have no idea what’s going on with this app but if you use it take your time make sure everything you put in there is correct and check and make sure before you submit I thought I ordered and it went through and then tried to do it twice so that’s why is my rating is so low.
2022-12-16
App is buggy
Can’t sign in half the time. When setting up pickup time, it won’t actually choose time you select and no error is given. Even when I finally got a time to ‘work’ for next day pickup, after checking out it says order will be ready today. Webpage is MUCH easier to navigate and more reliable. Webpage explains why I can’t set time I want and recommends next available time for pickup. I recommend just using webpage instead of wasting space with the app.
2022-11-29
No options for adding your gift cards to the app?
I just purchased an E gift card, assuming, common sense, business practices, that I would be able to attach that gift card balance to the app to conveniently pay for purchases and not have to carry around a piece of paper with an E gift card or attach it to my E wallet.
Honestly, what kind of fast food app doesn’t have this option to pay directly from the app?
I would say this app needs some work.
2022-11-06
Service.
The ice cream is great, the only thing I don’t like is the way one of the guy prepare my ice cream because he doesn’t break the health candy and doesn’t mix the ice cream enough. My luck, the last five times I have been there he is the one getting my ice cream ready and is not just my it’s my family’s too, every time I go we buy five and sometimes seven ice cream. Usually when I go I watch all the others preparing ice cream and they mixed them good so I think he’s the oldest one there so I guess he got comfortable or lazy.
2022-10-16
Disconnect between the app and store
There’s a disconnect between the app and the store in terms of what the store has and doesn’t have. I ordered a ice cream in a dipped waffle bowl through the app and the store didn’t have any. I waited in an the store that wasn’t busy until my order was completed. Failing to inform me they didn’t have this item, They bagged my order and handed it to me. As I was heading out the door I over heard an employee ask the manager if she informed me about my waffle bowl and the managers response was “he’ll figure it out.” I checked the bag whenever I got outside to see my ice cream is in an enclosed cup with a regular waffle bowl freely sitting inside a Love It cup in the bag. I went back inside the store and the manager said “we’re out of dipped bowls and didn’t have time to make any.” I informed her that I paid extra for the dipped bowl and she rudely responded by saying “you can just refund it online.” I was not provided with instruction on how I’m supposed to go about refunding this order. This is my first time ever using the app and it’s a terrible experience. I love Cold Stone as I frequent the store regularly but I’m very displeased with this entire encounter and don’t know if I will ever go back.
2022-09-12
Love it
Went into Uber like I always used to but it said the store was closed wouldn’t let me change locations so I downloaded Cold Stone App and I was able to get my ice cream. It was a fast delivery and BEST of all I was able to leave instructions of how I wanted my order and they were actually followed am very great full.
2022-09-08
Glitch/bad UI prevents order with app. But the ice cream is good.
I love Cold Stone’s ice cream. This 2 star rating is reflective of only their app, not the store or food.
However, if the main point of a Cold Stone app is to make online orders easier then this app fails to achieve it’s main goal. I am unable to made an order via the app because when I go to pay for the order by filling out my credit card info it gives me the error “invalid last name” and prevents me from ordering. This is rather confusing, because there is no visible “name” text field for me to enter a last name. I assume this is a glitch, but it is preventing me from ordering ice cream which is the point of the app.
Also, the text on certain buttons is like 1 point font.
The rest of the app is quite nice though.
2022-05-04
Best Sweets Place
My family and I absolutely love ColdStone. We order for occasions and just because we see the building. Everyone is so nice and they have the best sweets. And when I found out they have an app I was even more happy and it is so convenient and an easy process. Ordering for Mother’s Day today.
2022-03-19
SLF
The app works great but I feel they need more people working behind the counter. The order completed time it was still not done but I can see why. I arrived to store and place was packed with people and after being 10 mins after time waited I had to wait an additional 10-15 mins. This isn’t the employees fault cause I could see they were busy. But recommendations, don’t allow order on line if you don’t have the staff to complete the order on time.
2022-03-15
Disappointed Customer Service
Employee automatically told me “door dash orders are backed up” and when I tried to tell her that I am not door dash I ordered and paid already, she dismissed me and said I had to wait. I Ordered online for pick up and had to wait past estimated pick up time. Didn’t receive my order until 35 mins after estimated pick up time. 5 people walked in after me and also had to wait for their online orders while every walk in customer was helped asap. Employee swamped with filling walk in customers’ order and didn’t start preparing my online order 25 mins after it was supposed to be picked up. I wanted to get a refund but they already charged me online and I couldn’t get the employee to assist me, so I waited patiently. By the time they prepared my order they got it wrong. Should I not pre order online? Should I just walk in and order because they completed at least 5 walk in orders before even starting mine. I ordered a banana caramel crunch with cookie dough bites and got Vanilla ice cream with 3 frozen banana clumps, that’s it. No caramel no cookie dough, definitely not worth the money I spent. Plus it came in a smaller contAiner than the one I originally ordered. I ordered a quart size so I was extremely disappointed. I get it might be busy but at least be polite about it and explain what’s going not waiting forever and watching 2 employees not even acknowledge you standing there for over 30 mins.
2022-03-01
Issues with service
Ordered 7 ice creams from the app for delivery. Only 5 came. Called cold stone, told me to call door dash, called door dash told me it’s a cold stone app but they handle deliveries cause he couldn’t see the order in its entirety. Then he found it and verified and hung up and had to recall again. Done with both cold stone as this is the second time they have forgot my order. Dashers need to verify the store is handing them everything. I actually felt bad at first when the tip was auto done through cold stone and I usually give more but now I am glad I didn’t.
2022-02-11
Order not made correctly
I actually customized the cupcake order for my husband’s birthday and what I actually received was 2 of each flavor. We waited so long to get the order I did not bother to argue. There were 5 young ladies and 1 young man working, but only 1 was making the actual ice cream orders while the others were chatting about work schedules. There were only 5 customers in the store and took about 15 minutes just to get my pickup order. I’m going to the other smaller Cold Stone Location farther from my home. At least I know my order will come out correct from there.
2022-02-08
Can’t select size
This problem has happened a few times now where there is just no place to select a size on the app or online when ordering ahead. This then prevents the item from being added to the cart and therefore unorderable. Which makes the app completely useless. The app itself is already clunky and rewards program is antique. Using rewards is a giant pain and takes several steps and logins.