2025-07-06
Completely unusable
No response or even an error message when entering workspace URL upon opening app.
Updating
-2
#15 in Top Free Apps > Business
±0
#32 in Top Free iPad Apps > Business
iPhone Screenshots
iPad Screenshots
Description
Say hello to the mobile work experience built to help you thrive at work.
Simple and intuitive by design, the UKG Pro mobile app gives you instant, secure access to relevant employee information, tools, and insights helping you stay productive and engaged on the go. From clocking time and flexing schedules to checking pay and setting aspirational goals, you’ll discover how delightful work can be.
As an employee, you’ll be able to:
• View and update personal HR and pay information
• View your organization chart
• Calculate take-home pay based on different “what-if” scenarios
• Clock in and out of work
• Track time and approve timecards
• Manage time off requests
• Set and track professional goals
• Engage and chat with teammates, teams, and groups
• Create and join employee resource groups focused on work, hobbies, interests, and more
• Let your voice be heard through pulse surveys and celebrate achievements
We’ve made it easy for people managers to truly manage in the moment letting you:
• Take action in real-time from push notifications
• Manage employee requests
• Manage timecard exceptions, approval, and sign-off
• Gain insight with reports and dashboards
• Review and track employee goals
• Communicate and engage with employees on a one-on-one basis or as a team
Please note, the UKG Pro mobile app is only available to authorized customers of UKG. Your organization must enable access to the mobile app and some features may need to be enabled by your admin.
What's New in Version 4.5.1
This release contains fixes and improvements to enhance your experience.
We encourage you to turn on auto update to get the latest features and fixes.
Seller
Name
UKG INC.
Information
Developer
Categories
Version
4.5.1
Size
260 MB
Game Center
No
VPP Device Licensing
Yes
Rating
Rated: 4+
Compatibility
iOS 13.0 or later
Devices
iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPhone 16, iPhone 16 Plus, iPhone 16 Pro, iPhone 16 Pro Max, iPhone 16e, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPad Air 11-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi + Cellular, iPad Pro 11-inch (M4) Wi-Fi, iPad Pro 11-inch (M4) Wi-Fi + Cellular, iPad Pro 13-inch (M4) Wi-Fi, iPad Pro 13-inch (M4) Wi-Fi + Cellular, iPad mini (A17 Pro) Wi-Fi, iPad mini (A17 Pro) Wi-Fi + Cellular, iPad (A16) Wi-Fi, iPad (A16) Wi-Fi + Cellular, iPad Air 11-inch (M3) Wi-Fi, iPad Air 11-inch (M3) Wi-Fi + Cellular, iPad Air 13-inch (M3) Wi-Fi, iPad Air 13-inch (M3) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)
Languages
English, Chinese, Croatian, Czech, Danish, Dutch, French, German, Italian, Japanese, Korean, Malay, Polish, Portuguese, Spanish, Swedish
App Store: Customer Ratings
Ratings & Reviews
4.7 of 5 (158,646 Ratings)
App Store: Customer Reviews
2025-07-02
Doesn’t always let you rest passwords
Needs to be able to rest password so people can get in
2025-07-02
UKG PRO
I love it for our staff!
2025-07-02
Doesn’t work
I try to view my schedule but nothing shows up. Completely blank, I even updated the app and still nothing. I have a iPhone 16 pro.
2025-07-02
Ah
Pathetic
2025-07-01
Pointless app for Kroger
Although this app is kind of difficult overtime, I kind of understood it . But now Kroger does not want any employees to punch in or out using the app or adjusting your shifts or adjusting your hours if asked to stay longer. Now Kroger stores are going back to employees still having to punch in a code. With no security features another employee could punch in for someone else. Another waste of money Kroger invested in.
2025-06-30
Great but
It's great and functional but everytime I open the app it keeps giving a "some error has occurred" message..not sure why since it seems to be up to date and I have stable internet connection etc..not sure what's wrong that it keeps doing that otherwise seems to work fine
2025-06-30
Please No…
If you like your company, and even slightly respect your employees, you will avoid this system. Worst move ever made.
2025-06-30
Horrible
This app is really awful. If you are a company looking for a program like this, please look at shifthound. Don't do this (UKG) to your employees. You can't customize your own search and save it. Way too many clicks to see what you need to see and then if you have to go back it will make you start all over again. Welcome to 2002.
2025-06-28
Good
It’s going good here now
2025-06-28
Next update option
The next update yall do can yall make sure the emails ACTUALLY send when I need to reset my password… I have been locked out for almost a week because my password expired and it won’t send a link to my email to get a new password
2025-06-28
crash
sometime will crash. Many times will not download.
2025-06-28
Frustration
I don’t understand why I can use my Face ID to log into the app and do everything except when I view pay stubs I have to enter in my password?! I’ve already logged in with my Face ID so why do I need to enter my password ?!?!
2025-06-27
Not resolved
Employer states most issues resolved. Yet I can’t see my statements
2025-06-27
Awful update!!
‘Keep me signed in’ means absolutely nothing! Every other time using the app, have to sign back in. And then on top of that, location services ‘allow while using’ needs to open up settings every single time to have the app pick up location.
2025-06-25
Can’t change direction deposit information
I have called and cannot find how to change my direct deposit, no matter what i do and how hard i search it is no where. someone fix this please.
2025-06-25
Review
Luv this app, very detailed
2025-06-25
Machinist
There is no way to know if it was submitted and received
2025-06-24
Total hours
It’s hard to keep tab of how many hours I worked. I have to always count each day.
2025-06-23
Logging in w Face ID doesn’t make it faster
I enable Face ID. Why do I have to do like 4/5 steps every time I log into this app? What does the Face ID even do if I still have to put my password every time? It takes a few minutes to clock in every time. The old app was way better
2025-06-23
Have fun working for free
Worked over 60 hours this week log on to see my week had been approved with only 32 hours. When this obnoxious app decides that you’ve worked far too much and doesn’t let you clock out but rather clock back in and leave an assumed missing punch. Due to this now I get to wait on my HR company to justify my hours an HR department that took a year to grant me access to my UKG account when I was logged out for being unable to change the password. Honestly any company that uses UKG enjoying those pennies you pinch, cause who cares if we get paid the hours we worked right. UKG may you get what you deserve and soon.
2025-06-23
Not user friendly
Not user-friendly. Pending requests don’t show. Way too many icons to memorize. I give zero stars if I could.
2025-06-23
Frustrating
Time accrual/benefits apps and websites are nothing new in 2025… some companies just do it better, and this isn’t one of them.
This app is inconsistent with its actions and clunky to use.
If you accidentally hit the wrong option for clock-in/out, it doesn’t flag anything or warn you… this leads to massive frustration, needing to reach out to management, etc… just put an action flag in place and warn people! Obviously somebody isn’t going to clock-in twice without clocking out… FRUSTRATING!
If I still have to approve the prior week, while trying to clock into the new/current week, it always flags for approval… after that approval, it sometimes still clocks you in like you’d like it to, and other times it doesn’t and you’ll still need to again.
This app constantly asks for insane logins and doesn’t “remember me” after selecting that option.
This app is very slow and not responsive (no, it’s not my device or internet. It’s your app).
If I could personally use a different company/app, I would, and wouldn’t think twice about it.
2025-06-22
Never works
Can’t sign in, no matter how many times I redownload the app. Either displays a 403 Forbidden message after tapping the sign in button or acts like it’s signing me in, then says that it can’t and to try again. Over and over again. I can’t view my work schedule or try to pick up shifts. I can’t do anything with this app.
2025-06-22
HELP ME!!!!!
THIS APP DOES NOT WORK AT ALL!!!!! It lets me sign in with my company access code, with my
company provided username and password but there is not a SINGLE PAGE that will load ANYTHING!!! Now, I can’t view my schedule!!! I can’t request time off!!!! I can’t do ANYTHING!!!!! I click “View my schedule” and then get led to a COMPLETELY WHITE PAGE. I’ve tried to find any kind of app support or do any kind of report but I can’t find ANYTHING or ANYBODY to help me load this app!!!!! THERE ISN’T EVEN A UKG PRO WEBSITE TO LOG INTO. HOW AM I SUPPOSED TO WORK LIKE THIS????
2025-06-21
Slow and Continually Logs Out
My work switched to new timekeeping, and while I’m glad there is any sort of digital option rather than lining up at a kiosk this app if frustratingly unadapted for useful planning and timekeeping. If you toggle to another app like calendar or email to verify hours, schedule, etc it immediately logs you out. And it is so slow, taking several seconds with any tap or selection to “think”. While it outwardly looks nice and organized, I find this app slows me down much more than the previous methods
2025-06-20
Dark mode+buggy
Needs a dark mode. Can't update profile picture. Laggy transitions between screens.
2025-06-20
Does not have support
Does not have customer service support to contact when need it
2025-06-20
JDLT
Good
2025-06-19
Always logs you out
Always logs me out after a few weeks and never lets you back in
2025-06-19
Cashier
So much easier to check schedule and put in time off.
2025-06-18
This app is junk!!
Ever since my job switched over to us utilizing this
app for our time punches for work it’s been mostly problems!! Idk how many times I’ve had to write down shifts that I have worked so I can be paid. It’s frustrating and annoying to say the least. If you can stay clear of downloading and utilizing this app for work do it trust me!! This app is nothing but garbage!!
2025-06-18
Excellent service
Excellent service
2025-06-18
La mejor app
Es muy confiable
2025-06-18
Useful When It Works
I enjoy using the app but I feel like so much of time I’m just having to re-add all the information I have just to get back in to the account I use at least a couple of hundred times if not more every single month. Probably the only app that continually kicks me out of the account to the point of having to re-add everything like I’ve just downloaded it.
2025-06-18
More choices
The main thing I don’t like about the app is that you can not see your pay earlier. You have to wait until it drops
2025-06-18
Stop telling me to review every time I log in.
Read title
2025-06-17
Love the app but app keeps crashing
My app crashes everytime I try to look at my notifications, I’ve already updated the app, can you please fix the issue.
2025-06-17
Can’t View
Can NEVER my pay stub always have to revert back to the old version of the app
2025-06-16
Time card
Really my biggest issue with this app is I don’t understand why we are not able to fix our mis punches on the app. My last employment we could adjust our time and then administration would approve
2025-06-16
Doesn’t not work for nurses
When you work 9-5 Monday through Friday I hear it is good but for nurses Schulz’s it is a nightmare. We have been using this at our hospital for months. Every time we are suppose to make our schedules there are never enough shift available by half. Our boss has to plug us in to the days we want even though all the required slots aren’t filled. Each adjustment she makes if about 10 clicks so you can see how that kills a ton of time.do not get this is your are someone with flexible scheduling.
2025-06-16
Kroger dishonest management
Paid time off refuse if u are new hires or existing hires Kroger has become so disrespectful to its employees paid time off mostly at 794 !! Crooked kr Kroger store !!
2025-06-16
You have the worst app ever!!!!!
I hate this app so much!!!! Can you please make me put in my password anymore I just love typing it over and over!!!!
2025-06-15
Stops working so I can’t clock in
Unusable sometimes even when you update the app. Can’t clock in now. Thanks
2025-06-15
Could be good
For what I’m sure hospitals pay for this, they should just do it themselves and pay nurses more. I regularly struggle with this all to correctly modify on-call shift, logging in is generally a pain, and the whole thing just feels underfunded
2025-06-14
Sign in everytime I open the app
Every time I open the dang app she I have to put my password in the I have to have send me a 6 digit code and then it sends me the code and it took over a minute just to get to the main menu and yes I have to do this every time! Yes you get two stars because I am not robert Downey junior ahahahahaha!
2025-06-14
Terrible UX
Zero smooth transitions, buggy touch icons in-app, and inbox bug constantly message after message dismissal.
Hire some real developers and push out a better product.
2025-06-14
This app makes things so much easier
Of only the boss would keep an eye on the requester days off everything would be perfect .
2025-06-13
I HATE THIS!
I truly hate this app with a passion. It has an interface that I don’t understand. It should be simple but every time I try to do simple tasks it does something else I don’t want it to do. I hate that my company switched to this app and I truly hope we get rid of it soon. Not user friendly. I even did a 10 minute training on the app and I still don’t understand it. I’m a millennial. I don’t struggle with technology and I have never loathed an app so much in my life. If I could I would give it zero stars.
2025-06-13
Eh
Won’t work with my login info for my job and is unreliable
2025-06-11
Super glitchy
Not sure if this is exclusively me, but this app is incredibly glitchy to the point where it’s predictable. Here’s how every Wednesday goes;
1) I get a push notification from UKG saying my pay statement (for Thursday) is ready.
2) I click that notification. The app opens, accepts my face for biometrics, then begins to “load”. Nothing ever happens. I’ve waited for 4-5 minutes before.
3) I force close the app and reopen. This time, it loads my company logo and my initials in the top right hand corner; however, you cannot click on anything, cannot navigate anywhere, and there are no buttons at all.
4) force close for the third time and reopen, everything loads and works.
It’s like clockwork every single time. The process starts at step 3 if I just want to look at something in UKG, i.e. I have to open/force close/open again to load it to a point where I can do anything.
2025-06-10
Most inconvenient and difficult work app I’ve ever used
It takes years to log in and correcting punches is confusing and half the time I don’t think the app itself even knows what’s going on. You have to reset your password every three months which is insane and you have to log in with a password on your own phone every time you open the app which can be replaced with Face ID but not a thumb print so if you have an older phone you’re screwed. I could go on and on about how much I hate this app I wish my workplace never switched over to it ): UKG feels like if someone who had never worked a job in their life pulled a prank on the working class by creating the most inconvenient app for scheduling and punching in and out.
2025-06-04
Should not have upgraded. Lost main features.
Got tired of the pop up asking me to download the new and improved app, so I surrendered and downloaded it.
This new app is absolutely worthless. Before (with the old app) I was able to approve my timecard, add pay codes, like vacation, bereavement, time off unpaid etc. Now all I can do is view my paycheck and see how much time off I still have.
If this is the new and improved app please bring back the older version with was actually useful because this new app is just taking up space on my phone. ☹️
2025-05-27
Nice idea. Bad App
This app feels like it only exists in the imagination of whoever designed it. In reality, it’s full of about 20 small windows meant to provide information — none of which actually work, or barely do.
Being in the Middle East, it seems the app doesn’t even support the basics for this region. For example, I’m male, yet the only leave type I can see is “breastfeeding leave” — which obviously doesn’t apply to me. Meanwhile, my work schedule and every other feature are just blank.
Not user friendly at all.
navigation can feel dated, with too many menus and submenus.
underwhelming app. Frequent bugs and crashes. Most features don’t work or are limited on the mobile version (e.g., timesheets, schedule visibility, or benefits info). Users without technical experience will find it hard to use. In fact it need an advanced tech knowledge. And many many more. As I said nice idea if it works. But it didn’t
2025-05-20
a downgrade
this app is annoying, clunky, and in my opinion less effective than the original app. half of the time it doesn’t even work. this new app requires you to have a customized link provided by your job instead of just letting you use your regular employee ID like the original. then it’s a 50/50 shot on whether the app will actually load you into your account overview or show you a blank screen telling you there was an issue logging you in to your account. it’s inconvenient and just an annoying “upgraded” version of the same app with more bugs and flaws than improvements or fixes
2025-05-19
Calling this an app is generous….
My company recently switched away from the classic UKG app to this and I couldn’t be more disappointed. No Face ID login. The whole interface is squished so I can’t read anything on the homepage. I can’t even open my payroll page, it just sits on a blank page and I eventually give up and open the page in my browser anyway. What’s the point of making a web wrapper if you aren’t even going to let web pages load. This sad excuse for an “app” is beyond frustrating. I added a shortcut to my company portal to my Home Screen and it’s proven far more functional than this.
2025-05-12
Notification Issues
I’ve used both the old and new versions of this app for work, and the same issue persists—notifications stop working without warning. At first, I’d get alerts, but eventually they’d stop, even though notifications are enabled. With the new app, tapping a notification would log me out instead of taking me to the content. Now, I don’t get any notifications at all and have to manually check for schedule updates or changes. I’ve tried uninstalling, reinstalling, and restarting my phone, but nothing helps. It’s frustrating, especially since this has happened on two different devices.
2025-05-06
App has gotten better with time
Bugs I had years ago seem to have been fixed. I wish this platform (or maybe my company?) allowed the ability to request a certain shift for that day. Sometimes “I” am available to work just not till 8pm or I can work I just have a doctors appointment if I could work a close instead. It could be like if it can’t be accommodated as a preferred shift then turn it into a pto day or something along those lines.
2025-04-23
Attune
The planets Venus & Saturn are the eyes of the smiling moon. The logo of UKG. The signs are ancient and elusive but somehow lighting the way for me. I’ll find my way through this labyrinth called life. The stars provide light . They suggest something deeper and more appealing exists. I do not know where heaven is but I am in rush to find out at this moment. Right now I will use the tools provided to help navigate the maze and this app is a very useful compass to monitor my finances and work routine. It helps me sustain my lifestyle and predict my next paycheck. It has its flaws. It signs me out quite often and some of the features seem to to be a work in progress. I like it the best of the apps I’ve used in the industry I work in. Its pros outweigh the cons giving it the leverage that it deserves to shape my opinion.
2025-04-12
Terrible
I’m not sure how anyone can rate this highly. It is very user unfriendly, and visually unfriendly. Please keep end users in mind. Reports are terrible and truly not customizable. Maybe for a business that that works in excel or spreadsheets every day, it wouldn’t be as jarring. For healthcare staff in a hospital-just the absolute worst. I’d rather work with a paper schedule. If I could give zero stars I would. You should also make sure people get education when switching to this clunky platform. Also it is terrible to try to get into. Why have Face ID that doesn’t work all the time. One I set it up-I shouldn’t have to set it up basically every day (one or more times)
2025-04-11
Can never sign in
This has to be the worst app. The idea is to be able to handle your punch clock info/records on the go - sounds extremely convenient! The caveat? You can’t log in. I’ve successfully logged in one time, while testing it at my primary worksite. I have had zero luck signing in offsite since then; I simply get an error message stating there is a problem, which is then superimposed by a never ending spinning loading circle. It does this on cell data, guest wifi and secured wifi. I have it set up for FaceID, however I have also gone in the “longer way around” using the SSO option originally used to set the app/account up.
2025-04-03
Go with another option
I have used this app for several years, and I can say with certainty that every update makes the app worse, this app is incredibly slow, unreliable, and incredibly unoptimized. If you don’t have insane internet, it simply won’t load, other times after you log in the screen will go blank it you’ll need to close and reload the app. Half of the time, when you click a button in this app it simply won’t do anything, I’ve had so many Glitches, errors, and crashes. You’d be better off going with a competitor or literally building your own app from scratch because sometimes it feels like this one was made with chat gpt. The UI is atrocious and looks like it was made by an alien who wasn’t quite sure what humans look like. Don’t waste your money here because they definitely charge an arm and a leg so you can use their worthless software.
2025-03-29
New app
Just downloaded the new app because the old one wasn’t giving me the Team Timecards control on the home screen. The new app doesn’t either! Where did it go!? I use this feature so much to easily fix timecards, missed punches, etc in the palm of my hand. As an executive chef I am rarely just sitting in my office and with a large department, it’s so much more efficient to fix things immediately than letting them pile up and remember who needed what in an old building with wonky internet.
2025-02-10
Needs work…
This app definitely needs more work done to it. It’s hard to navigate or understand. It’s not very informative like when you look for details in the icons list it should go into more detail with pay, schedule, time card, etc but no it’s just basic and dreary. It’s also hard to navigate through the app, it’s definitely not user friendly at all. The app has a lot of potential but I doubt anyone will upgrade it at this point. I feel like it was thrown together awful quickly and in a hurry, got sloppy and lazy, then said here you go friends, figure it out yourselves! And btw, we don’t care enough to actually put you some useful stuff on there or productive things. The app’s vacation and accrual times still aren’t fixed. I don’t know why our company elected to use this app as our organization number one go to for employee information, benefits and pay because it’s useless and a waste of time and money.
2025-01-26
Unpractical
This app is garbage, after the new update I lost access to my account which I need every day to clock in, apart that is the slowest app for working environment, it lags and bugs almost on a daily, support doesn’t work, and since I’m the overnight worker I can’t receive help from management either. The recovery process is useless and won’t do anything to help the situation. And lastly asks me to log in through a computer… like I’ll commute to work with a whole computer on me… and not even that works, this app is a disgrace, requires good connection to the internet so it won’t work under 3 bars of signal, imagine being on a garage with barely 1 bar and not being able to clock in at your time. Horrendous
2025-01-23
Works Like 50% of The time
50% of the time, this app is basically useless. Ive never used an app that just randomly does not work for some reason, and you have to constantly refresh the app/ swipe out of it. Its almost like it was programmed to hardly work, based on how consistent the bugs are. Pretty frustrating if I just want to check my schedule or clock out real quick. Not made for convenience.
When it works, the app is fine. Nothing special, just fine (Which is all I want for a work-related scheduling/payroll app).
2025-01-13
Awful for Timekeeping
Terrible app for timekeeping. Half the time when I log in my shortcuts are blank. And if the app has been running in the background for more than a few hours, it’s just a white screen when you open it back up, so you have to completely close the app and relaunch it to log in. All these issues have workarounds, but I shouldn’t have to use workarounds multiple times per day, it should just work the way it’s supposed to work. Another issue is once I get to the time clock feature, it’s says something along the lines of “no companies available right now” so I can’t clock in.
2025-01-09
Face ID never works
I wish this app would work out all its bugs with Face ID. So many apps nowadays use Face ID for log in and there’s seldom any issue. But with this app, majority of the time it uses Face ID, I still have to log in manually and once I do, it pulls up a screen asking if I want to have Face ID enabled. Mind you, it is already enabled!!! I have tried many times to go into settings and make sure the option is enabled. At best, Face ID works once or twice before it makes me log in manually. I have to practically log in manually everyday and that’s so much worse than the older version of this app where it at least remembered my log in for a week before I had to log back in again. The only good part of this app is the offline punch option where I can at least log a punch without having to wait to log in. I am begging. Please fix this.
2025-01-08
Fix Access URL Reroute!!!
I have to use this app through my employer. About 24 hours after inputting the access URL, signing in and turning on Face ID the app signs me all the way out to where I have to use my access URL again and sign in all over again. It’s extremely annoying especially for an app I access every day and the old app, UKG Dimensions, never did this before they changed over.
Your “Tell us how we’re doing button” in the app doesn’t even work to give feedback on issues like this. If I wasn’t required to use this app I would never use it. Very unfriendly to users.
2025-01-06
Flakey (update: Absolute trash app) less than 1 star, ruins the beginning and end of my day
Flakey App. At times I experience the following, sometimes in the same session. Opens to frozen screen, need to force quit. Says no company found Logs my clock-in or clock-out outside my acceptable location area even when on company property. Errors when trying to look at my prior time data. Frustrating and sometimes aggravating and not the best way to start or end the workday/week. Luckily my uppers seem to be understanding with the issues… Ohh yea, password issues as well, probably the most aggravating issue(s)!
2025-01-04
It’s just a web wrapper…
UKG Pro Classic offered less functionality than the full fledged website for my company, but it provided the essentials and quickly without fuss. It saved my log in info. It worked with Face ID. The new app is just a web wrapper for the full website, with near zero mobile adjustments. Elements are on top of each other, smooshed, etc. It doesn’t want to save my log in info. Offers no Face ID login. You have to redo 2FA every 7 days. By that way, which wouldn’t be a huge ordeal if the Apple provided copy/paste of 2FA codes from SMS actually worked in this app - it doesn’t think you typed anything in when you use the Apple provided auto fill in so then you have to delete one of the numbers and retype it. Why do I need an app for this? I’m staying with Classic.
2024-12-28
Worse than the old app
My old UKG app said that they’re switching to this one and I was excited because I thought they might make it more user friendly and easier to log in and find your stuff, but it is literally almost no different than the old one. You still can’t find your schedule with only 1 button push, why can i view my inbox so much easier than before, but I can’t view my schedule any easier. That is literally the only thing i use this app for since you can’t use it for anything useful like requesting time off, and it is the hardest feature to get to. Plus I hate how hard it is to log in.
2024-12-16
Clunky and difficult to use
I’m forced to use this app as it’s the only way to access my time card, sign up for overtime, put off sick, or vacation. Since downloading it almost a year ago it has never worked properly. I have to try and sign in between 3-5 times, going through MFA every time, to hopefully be able to log in. Once logged in, it’s clunky at best. Many times the “back” arrow will disappear while looking at the day’s roster, meaning I have to force close the app if I wanted to look at anything else. Then repeat the same frustrating log in process another 3-5 times to get back into the app
2024-11-27
Needs screen rotation
I use the app all the time and feel it’s a really great app. I do however have a request to add screen rotation. I quite often use my iPad when traveling to work remotely. Screen rotation would make things easier when working with scheduling for a larger group. Being able to see the entire week is also very helpful. Your consideration to add this feature is greatly appreciated.
2024-11-21
Worst worst worst
This abomination is even worse than their other products. Our employer switched to UKG because apparently they “do the payroll well”. But this app is terrible. Everybody calls it FUKG. You have to log in every time, it doesn’t keep you logged in. Switching shifts doesn’t work, we have to contact the restaurant to do shift swaps, etc. notifications are horrible. Most of the time they don’t come through. I don’t know a single person enjoying the app.
Ps: developer shoots you a standard message….let us know the issues….and no follow up, nothing is fixed. It’s amazing how bad this company is. Just rotten.
2024-11-15
Why only portrait mode?
My company recently switched from UKG Dimensions. For the most part, it seems pretty much the same, but the login process is simpler. This is good. However, it is really annoying that it only works in portrait mode. Not the easiest when accessing on a tablet with keyboard—why not let it autorotate? Even on a phone, it is sometimes easier to view the calendar horizontally. One area I’m hoping is improved is the process for submitting missing punches. Will have to wait to see if that function is more intuitive in this new version than it was in Dimensions.
2024-11-14
%40 of the time
So this app works about 40% of the time. I have reinstalled this app 4 to 6 times. What consistently happens is I login and at the bottom of the timekeeping page there’s no ability to pick any of the functions that I need such as my calendar, my roster, or just about anything.
I will close the app re-login and now, these days, I just stop logging in after three times.
DEVELOPERS: you do realize this is how we call off sick, change and move our vacation dates, put in for overtime, don’t you? Your app needs to be fixed.
2024-11-01
Bad, very bad
Our company recently transitioned to UKG, and unfortunately, the experience has been frustrating for both employees and our HR department. The app consistently has functionality issues, creating additional work and daily disruptions that we never faced with our previous system. After reading reviews from over a year ago, it’s concerning to see that our complaints mirror long-standing issues others have reported. This makes us question whether UKG is genuinely committed to addressing these recurring problems or improving their product. We expected a reliable HR solution but have found UKG’s platform to be more of a headache than a help.
2024-10-17
Needs Serious Password Rework
It’s… okay. It has two major problems that need to be reworked if this app is to actually be useful:
1; it’s incredibly annoying just to get into the app, the password system is too long and complicated. I get that it’s for my safety, but forcing me to have a password longer than 8 characters, and to resign-in every time I use the app with said lengthy password, and not allowing autofilling, is inconvenient enough to where I never actually use the app but instead just tell my supervisor my clock in/out time. Fixing any of these three problems would make it to where I would actually use the app.
2; it is not user friendly at all on the interface. The app feels like it’s made to be used on a computer, which is the opposite of helpful on a phone. It is also very lackluster with the options it gives, feeling like I might as well ignore the app completely and just talking to my boss would eliminate the need for the app in the first place. It also (connecting back to problem 1) never lets you enter a fingerprint if you didn’t add one when you set up the app.
I am not one to complain so heavily, but this app feels rushed, badly designed, and pointlessly confusing. If someone would make it more user-friendly, my opinion might change to five stars, to be honest.
Thank you to the devs if they read this and acted on it,
Tony Moriconi
2024-10-10
Good potential. Rough technical
Okay so my company uses this as our main work hub and after every update I’ve done, since I started using this, there’s been an issue. For starters, the first time I downloaded it I wasn’t even able to get into the app for a solid two weeks after I downloaded it. We actually had to call our company’s IT department to fix it because it wasn’t working for any of my coworkers. The second time I updated the Face ID feature quit working. Lastly, the third time I updated, which was just a few weeks ago, Face ID still doesn’t work and every time I hit the sign in button.. nothing happens. So I literally have to spam click the button so I can overload the app into letting me sign in. Great design and functionality just needs some tech work.
2024-09-29
Definitely better than the regular UKG app
My employer recently started advertising this new version on the TV in the break room. It has the exact same functionality as the "regular" UKG app but this is MUCH faster and so far I haven't had to log in again when I open it. Just face ID and boom I'm in. Normally with the other one I'd have to log in, then open Microsoft authenticator then go back and it would maybe log in successfully after face ID again. Hopefully they add more features!
2024-09-28
Paylocity is so much better than this App.
I have no idea why my company would switch over to UKG if Paylocity was the most perfect and easy app I can ever access my schedule on, etc. This app takes extremely long to load and to log in for no reason. It also was SOOO slow when it came to creating our accounts. What’s also annoying is that sometimes it won’t load when you “Punch in” so it says you’re either late or you have an “unexcused absence”. And just to even check who is going to work with you that day of it’s so complicated. Or even switching shifts. Overall I HATE this app and I really hope when I leave this company I work for I never use this app again. If I could read it zero star I would.
!! DON’T USE THIS APP !! USE PAYLOCITY !!
2024-09-25
Still have not fixed since global crash
This is the weakest HR app I have ever used, can’t even get a copy of your paystub.. its very remedial. They require a password change every 3 months but can’t do it thru the app, I have to go to my settings to change it, I’ve never had to do that with any other app. And since the global CrowdStrike debacle, I have not been able to sign in at all. Tried reinstalling and that didn’t work. So basically, the weak app doesn’t work at all anymore. Honestly, this should be fixed by now. I don’t recommend this app at all.
Finally got logged back in and now the punch in option is gone, just disappeared 👻.. most useless app ever.. not even sure what the point of it is, barely works & does sooo little.. now cannot even punch in and out for work! So it’s basically use now…
2024-09-22
If I can access it….
This ap has run poorly on my iPhone since I first used it years ago. This latest update really took things to a whole different level of failure to function. The new “Pro” version worked for a couple of weeks - until the latest update about a week ago. Since then, the ap runs the Face ID but refuses to open. I can watch the circle spiral for hours, but the ap NEVER OPENS. I cannot see my schedule, check my time card, or even just punch in & out using the ap. I removed it completely from my phone and re-installed it, with no change. Every iPhone user I speak to has these problems. How long can it possibly take for you all to take action and FIX the screw-ups caused in the latest update??? Seriously.
2024-09-20
Highly Do Not Recommend
Ever since the new update yesterday, I have to uninstall and reinstall the app in order to view my work schedule, or else it is stuck on a perpetual loading screen, even when connected with high speed internet.
I also typically have problems with my schedule being inaccurately displayed, causing me to miss or be late to shifts, or show up at work when I wasn’t scheduled.
This new update has worsened my experience with this app and has caused more anxiety around my schedule. Each update seems to worsen the usability of this app, so from here I believe I will be opting out of the UKG service my work provides to view our schedules on, so that I am not at risk of losing my job because of this service.
2024-09-15
Still won’t open
Up to version 1.4.4 now, can enter ID and password, says “Signing you in..”, then goes to spinning O logo, and no further. I have dumped the app, restarted phone, downloaded app again with no improvement. Up to 1.4.7…enter ID, password, says Signing you in, then spinning circle…..that’s it. All these new versions and no improvements. Have sent multiple email responses and info to the Techs, but no suggestions. Have dumped the app, restarted phone, reloaded app, with out any changes or success.
Update 1.9.4. Is a mess. Can’t use now when I could before the update! Why!!!
Updates that don’t work, make extra work for those trying to use it. Ugh!!!
2024-09-09
App is pretty much useless
The UKG pro worked for a few weeks for me. Now it’s just useless. I cannot access anything to do with Workforce management or with my schedule. Can’t view a schedule, can’t submit availability, pick up shifts nothing. Try to access it on a computer?…nope … Http status 500 internal service error. My IT department opened a ticket with UKG 3 weeks ago …. And nothing. Horrible customer support at this point. The app is garbage.
Update: it’s been 7 weeks with the same issue …….and when you get a developer response and they ask you to email them with more details to help assist you , that’s even more worthless than the app. You get ZERO response from them. If there was a rating less than a 1 that would be more accurate. Horrible experience.
2024-09-04
Worst Designed App I’ve ever seen
This app in general is terrible. To actually see your schedule you have to wait 10 secs for a calendar view to show, only the calendar shows what days you’re working and not the time. Then you have to wait another 10 secs to View your schedule on the list view is some what barely, until you notice that you basically can’t look 5 days in advance. If I want to pick up an open shift, it’s like trying to open a jar of pickles with hands coated in oil. If a day says it has 12 open shifts, but only shows me 2 of them, then I don’t know those other 10 shifts! For the punch in and punch out, there’s no real notification saying that I successfully punched in or out.
My place of work changed to this and got rid of When 2 Work. That app feels like a perfectly crafted system where you can actually view what you want to.
Fix this app so that you can actually see what you want, or don't make a app.
2024-07-20
good on a computer not on a mobile phone
you can get by with using a phone but it definitely is more user friendly on the computer. My biggest issue is how on my phone the inbox button (tries) to navigate me to the inbox but has the loading circle. this circle of loading never ends. i have never been able to access my inbox on my phone. yes there is a back way to your notifications but it doesn’t always work. i like ukg pro (once i’ve learned how it works) but they really gotta improve on their mobile app.
2024-06-24
UI is not readable
You would think for a single use app, it would be somewhat decent at that single use. This is not the case here. For a worker to punch in or punch out, any reasonable person would separate these functions to make them easily understandable. This app combines these into a Single Button literally labelled "punch in or out". Which of the two you had just done is not indicated anywhere. In fact, the only visual representation of you having punched in or out at all is tiny gray text that appears above the button saying "last time punched". Again, which of the two is not represented. There is no way to track how long you have been clocked in beyond that. No meter, no counter, nothing. Hire a UI/UX designer.
2024-06-16
User friendly, but I have a suggestion…
I love the “sync my schedule”, however, we still have to sync it every week instead of it detecting new schedule changes. And when we do sync it, it shows up as a new sync, so, for example, this week (today being Sunday) I see my daily schedule listed twice in my calendar, and next weeks is listed once. And I will update it when my new schedule is posted on Friday, so this week will then show 3 times, next week will show twice, and the week after will show once. Is there anyway to refine that aspect?
2024-04-22
Meh…some bugs to work out
So I have to use this app as a semi remote worker per my employer. It works better than the old app but I still have to double check that my punches when through. My biggest frustration is with with the location feature which seems broken. I have it enabled to have the location access as the app requires to use the time clock. I never change my settings yet it frequently reminds me of the requirement and takes me to my settings. I don’t change anything on the settings page because it’s already correct but I have to do this before the app allows me to clock in. When I’m in a hurry this is an extra delay.
Also the app uses my Face ID but randomly will require my password and two factor authentication which of course also adds time.
When it works it’s fast and easy but I never know how it’s going to work.
2024-04-22
Worst work app
I don’t even know where the start. This app os just horrible honestly. It takes 10 to 10 minutes just for anyone I work with to even get into the app( app or computer) the old one is more pro then this one. I hate using it I hate having to keep submitting time fixes. You can’t see your time off request for some reason. You can’t see your employee number anymore. I I still don’t understand why we even had to switch I hope it wasn’t for just to have a pretty looking app to use. The old one was just fine and if it needed any changes they should have done it on there. Also I think most of these “5 star ratings” are fake 9/10 literally say I love this app.
2024-04-12
Its worse
Just as slow if not worse as the last UKG. The only thing that changed is a few graphics updates which means nothing. As a time entry app, this should keep you logged in during a standard 8-10hr shift at least. Not logging out immediately after backing out of the app. Zero stars if I could. This app takes away valuable company time from the work day which should be spent more efficiently. This reminds me of the old dial up buffering days. I truly wish my company would use something better. Please fire your designer and hire someone with more experience in the field.
2024-03-01
Step back from UKG Pro Classic
I installed this mobile app after I got a notification in UKG Pro Classic that there was a updated version of it and after installing I must say this is the laziest mobile app I’ve come across in a long time. It’s basically a wrapper around the antiquated looking UKG Pro website which definitely is not designed for mobile responsiveness whatsoever. Everything is tiny as the entire webpage is shown on screen.
I understand it must be a pain managing the both mobile and web versions but at least make an attempt to make it way more usable for mobile users if the intent is to move to one version.
2024-02-28
What the heck
Is anyone trying to make this app better? This app is essential for jobs across the country, and it never works. It either can’t connect to a server, or it fails to login, or the main screen won’t load if it does log in. It doesn’t remember the favorites tabs I have set. I have had to reinstall the app three or four times now in order to get it to function for a limited time. There have been no good reviews for this iteration of the app, and it seems like nothing has been done yet to improve it. I’d like to be able to clock in and out of work so I can get paid. That would be nice.
2024-02-27
Worse than its predecessor
I used to use UKG Workforce and was suddenly told a couple weeks back by my company that it is no longer supported and I would need to download UKG Pro.
I have had nothing but problems.
My MFA login info does not save for only this app - I do not have the issue anywhere else, so I don’t believe it to be an issue with my MFA client.
At least 5 times in the last two weeks, after I enter my login info, the “wheel” indicating the information is processing just spins perpetually. Again, I don’t believe this to be an issue with connectivity as I did not have the issue with Workforce and do not experience the issue in other apps/my browser. Closing and reopening the app has worked each time, but I should not have to do that to make it work.
These issues cause delays in clocking in/out and cause me to have to make manual adjustments (much to the chagrin of my HR department).
I guess my biggest complaint is that I don’t understand what needed to be changed between Workforce and Pro. You had an app that, more or less, worked decently. Of course there are probably things on the back side that customers don’t see, but I would have hoped a company like UKG would test a successive solution prior to rolling it out.
1 star until fixed.