Very much with my
–
lynn.hayes –
2023-09-17
Version 7.4.1
Know how you can find it
Updating
+4
-3
iPhone Screenshots
iPad Screenshots
Description
Get secret deals and exclusive mobile coupons with the official BURGER KING® app and save like a king! Explore our menu and find your nearest BK® restaurant anytime, anywhere. And in most locations, you can even order ahead.
Specific features include:
• Mobile Offers: Get VIP access to the hottest offers and secret deals right from your phone.
• Mobile Ordering: For select locations, order with the app and skip the line to enjoy your meal even faster.
• Find Your BK®: Locate your nearest BURGER KING® restaurant and never leave those flame-grilled cravings unfulfilled.
• Menu: Explore your BK® favorites and discover our hottest new menu additions. Plus, you can browse item descriptions and nutritional information at any time.
Compatible with Apple and Google Pay
What's New in Version 7.5.0
We update the BK app often to make the app experience smoother and more reliable.
Here are some of the improvements you’ll find in our latest update:
- Design improvements
- Bug fixes
Information
Developer
Categories
Version
7.5.0
Size
55.3 MB
Game Center
No
VPP Device Licensing
Yes
Rating
Rated: 4+
Compatibility
iOS 13.0 or later
Devices
iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15Plus, iPhone 15Pro, iPhone 15ProMax, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)
Languages
English, French
App Store: Customer Ratings
All Versions
4.7 (313,207 Ratings)
App Store: Customer Reviews
Right after you are
–
nole.sands –
2023-09-17
Version 7.4.1
Now I’m not going back
Simple mente delicioso
–
La 🫅 –
2023-09-17
Version 7.4.1
Me gustan mucho loa wopers y la papitas de burguer king delisiosas tambien los crosanduches 😍😍😍
No use
–
999j –
2023-09-16
Version 7.4.1
I tried ordering thru the app but it always says that online ordering is unavailable in Oahu, Hawaii.
X
–
tmanes78 –
2023-09-16
Version 7.4.1
Didn’t have receipt and was missing food
Saves money and time!
–
Jysmydkyxo –
2023-09-16
Version 7.4.1
5 stars.😝👌
Buyer beware! No refunds offered for unfulfilled orders
–
Moribund23 –
2023-09-16
Version 7.4.1
Ordered on App, store out of item, BK refuses to refund
Placed an order yesterday through the app for an Impossible Burger and large fry. Get to the store and they say they don’t have any impossible whoppers but give me the French fry. The store tells me they can’t refund me, I need to go through the app.
I take steps through app to request a refund. Receive an email back offering a $10 coupon. I refuse and request the refund again. Get another email back that they are unable to refund me and can only offer the coupon.
So they offer a product, I pay, they don’t give me the product and refuse a refund. Is that even legal???
I will be going through my CC company for a refund, but this is beyond ridiculous.
(And idc if the coupon they offered is more than I originally paid. Why would I risk using the coupon to repeat this process of ordering something that they don’t have in stock when I arrive?)
Great Customer Support
–
Dream Irene –
2023-09-15
Version 7.4.1
Most fast food restaurants have terrible customer care but Burger King is very easy to get through to and quick response as well as solution.
BK app billing issues
–
Spictin –
2023-09-15
Version 7.4.1
I like the app but have had numerous problems with my credit card being over charged. I will no longer use my credit cards on this app.
Awesome rewards
–
Auggy420 –
2023-09-15
Version 7.4.1
Writes better then other fast food aps and the rewards is awesome
Love this app
–
Jeffy39 –
2023-09-14
Version 7.4.1
I love the convenience of the app! It makes placing orders so simple no matter who big or small they are.
Lots of exclusions
–
BlackCatInHollywood –
2023-09-14
Version 7.4.1
There were wayyy too many things excluded on what you try to order in the app.
I got a 25% off code and it wouldn’t apply to anything my family wanted. Kind of a goofy app to be honest.
Junk offers
–
CthulhuCult –
2023-09-14
Version 7.4.1
Used to be great coupons and a go to app for quick meals. Now it’s all about delivery and pick up. I’m not paying $50 to get a few whoppers and fries delivered with a coupon and tip. Insane.
The best
–
Stef7597 –
2023-09-14
Version 7.4.1
The best fast food place across the board I am
BK’s biggest fan
Customer
–
ticky ann –
2023-09-14
Version 7.4.1
They are not friendly especially the store manager she is friendly to who she want too be
Satisfy customer
–
Alexhenry12222 –
2023-09-14
Version 7.4.1
I like that you can build up your points and I like the staff where I go
Please
–
RyanMcel/RyTheFlyGuy –
2023-09-13
Version 7.4.1
Can I get some bk points🙏
Better than McDonald’s and Wendy’s apps
–
Chaud1000 –
2023-09-13
Version 7.4.1
This app has been much more intuitive, organized, easier to use, and more effective than other fast food apps I’ve used, and the food and service has been good too!
I’m very pleased. Thanks Burger King!
Me encanta Burgerking
–
portador 69 –
2023-09-13
Version 7.4.1
Burgerking me parece muy buena
Not listen
–
agapao13 –
2023-09-13
Version 7.4.1
Your servers are the worst listeners in fast food. Been going on forever. Enjoy whoppers but seldom buy because I get so frustrated getting correct order.
Burger king
–
Thug Love6997 –
2023-09-13
Version 7.4.1
Flamed goodness
The best burger
–
Jose and jen –
2023-09-13
Version 7.4.1
Best fast food burger always
App never works
–
Notamusedwithapp –
2023-09-12
Version 7.4.1
always sending you to wrong places
Junk
–
scarrph –
2023-09-12
Version 7.4.1
Short lunch break. I don't have all afternoon to login to your app. Resent codes to my email 4 times. Still can't order lunch.
Offer Codes Don’t Work
–
Ava1795 –
2023-09-12
Version 7.4.1
On two separate occasions, I have presented an offer code at the drive-thru and each time I was told they were invalid. I was at the correct location so I don’t understand why this keeps happening. This has been a disappointing experience and will be deleting this app.
Veterans
–
assliqur –
2023-09-12
Version 7.4.1
Stay open man America needs you
Best offers! Love them y’all beating a lot of people on theirs prices .
–
OliveeBaby1215 –
2023-09-12
Version 7.4.1
Same as the caption!
A world of flavor
–
Gamer537729 –
2023-09-11
Version 7.4.1
This app is just a Time Machine back before Biden ruined the value of our dollar
BK
–
handyrandyep –
2023-09-11
Version 7.4.1
Great service
Service
–
Ron Lucky –
2023-09-11
Version 7.4.1
When asking app ANY question , the automated answers are bizzare and no help . It’s just easier to go eat somewhere else
App doesn’t work
–
Thomas-50 –
2023-09-11
Version 7.4.1
How can you have it your way when can not. Remove the cheese from some of your burgers. This is one reason why I will not eat at Burger King. If I can’t have it my way then it’s no way. I can get a burger at the restaurant which is just as close.
Love it !
–
KC1099 –
2023-09-11
Version 7.4.0
Love their food always have food that’s filling ❤️
Cant order triple whopper unless there is cheese lol
–
Fix app now bk –
2023-09-09
Version 7.4.0
As I’m trying to order a triple whopper with no cheese meal and how I want it, the app only allows you to order a triple whopper with cheese with meal know what kind of have it your way is that fix it
Location services doesn’t work
–
AStoltAndStudent –
2023-09-09
Version 7.4.0
I’ve had good luck with this app for the most part, until location services stopped working. My order today went to a store 2 hours away because it defaulted to a store I order at weeks ago, while on vacation. Location services was working at that time, but not anymore. I contacted Burger King and I can’t get a refund, despite it being their apps problem.
I’m not sure that I’ll keep using the app, certainly not if I’m traveling. I probably should have checked the restaurant location, but I’m used to food ordering apps that just work. I haven’t encountered an app that doesn’t allow modification after the order is placed. It’s pretty dumb that I couldn’t just switch the store to have it made at the right place.
Wrong total
–
YW T. –
2023-09-09
Version 7.4.0
The final price is a lot more than the sum from individual items.
Why did you get rid of using codes at restaurants???
–
oofinsmirtz –
2023-09-08
Version 7.4.0
Why would you only make your offers work through mobile orders , the app was perfectly fine before now I won’t even use it because now I have to use mobile order to get offers instead of just telling the cashier a code
Don’t do it
–
aprphotography –
2023-09-08
Version 7.4.0
They use DoorDash, but don’t offer full DoorDash app capabilities. Burger King delivered the wrong (small) order to me and wouldn’t refund. Had to reorder on real DoorDash app. In the Burger King app they send you on a loop talking to bots. Just use DoorDash.
Horrible
–
Marie Rose Bean –
2023-09-08
Version 7.4.0
They offer food that actually isn’t available, charge you for it, then refuse to give a refund. Don’t bother wasting your time.
Invalid loyalty error
–
rrggghgf –
2023-09-08
Version 7.4.0
Tried to redeem my offer 3 times and the cashier could not find offer number and said loyalty number was invalid.
Be Aware
–
Neag2023 –
2023-09-08
Version 7.4.0
Please Be Aware This app cannot make any changes once the order has been placed. It is unable to cancel any orders or refund any money if the order was placed at incorrect location. I had to reorder and pay twice by making this mistake. The store was unable to assist.
Offers and map feature is superior
–
Dave Official –
2023-09-07
Version 7.4.0
I love the offers! Also, the fact you can move around the map and you can see your location unlike wendys and McDonald’s is defining
Love the nuggets
–
Steelshot97 –
2023-09-07
Version 7.4.0
I like the new spicy nuggets
Horrible App
–
BubbaJayP –
2023-09-07
Version 7.4.0
The app either says it can’t connect to internet despite having 3 of 4 bars.
And every time I do get the app to work, it logs me out from previous login. Is a pain to login every time I go to use it.
It didn’t used to do this.
Great Job Burger King. [sarcasm] Definitely not having it my way, Royal or not.
Bk Review
–
Monterroza96 –
2023-09-07
Version 7.4.0
Best Burgers and Frieda hands down my hoyo always
Good app
–
opie640 –
2023-09-07
Version 7.4.0
Best points system
Great food
–
MekaCole –
2023-09-06
Version 7.4.0
Burger King is definitely stepping it up
Sauces????
–
jicolexoxo –
2023-09-06
Version 7.4.0
How can you forget to add an option that lets you pick extra sauces? I want to add ranch and extra bbqs bc y’all only ever give one but there’s no option except for ketchup and Mayo packets. Please add this so I don’t have to dig through my purse for change that I usually don’t have at the drive thru. Other than that it’s a decent app
Burger King
–
Burger girlfriend –
2023-09-06
Version 7.4.0
Great service fast !!
The worst service ever!!!
–
MarilynS18 –
2023-09-05
Version 7.4.0
My bag was left outside without the seal being closed! They didn’t ring the doorbell nor did they attempt knocking on the door… I’m missing items & I never even received a notification the order was delivered!
Some great offers.
–
Richdawg43 –
2023-09-05
Version 7.3.1
Great offers!
Be better Burger King.
–
8090086683 –
2023-07-21
Version 7.1.8
So I placed an order on Doordash for a whopper, my little brother said he wanted a king jr meal, said it was gonna take an HOUR for our food to deliver (WE LITERALLY LIVE ACROSS THE ROAD FROM ONE), so I canceled the order and decided to just get BK takeout. The woman at the drive thru thought I wanted a flat burger, because my little brother said “is the earth flat?” and I said no, the employee was like “Make the earth feel flat with our flat whopper”. I said no, got a whopper and got a king jr meal as well. We walked back home, and we got to tuck in to our food, wasn’t until I noticed something off. The whopper that I had was moldy on the inside, tasted like someone crapped and peed in the burger. I threw it in the swamp right next to our house, fries were blazing hot, the drink was spoiled milk and rotten orange mixed together. My little brother said his burger tasted like spoiled chocolate milk. He told me to take a tiny chew, and he wasn’t lying. He told me to tell the doctor. I called him up, and he said “It’s temporary.” Nothing else, he just hung up. The toy my little brother got, IP-grabbed his iPad and before we knew it, a robber showed up at our house (thank god we had our windows closed and doors locked. We went and hid in a secret room under our guest bathroom. I told him “Never getting Burger King again.” Aaaaand yeah.. Just kidding this whole story is satire. Sorry for ruining your day 😂😂😂😂😂😂💀💀💀💀💀💀💀
Highly Disappointed!!
–
mona_nolisa226 –
2023-05-22
Version 7.1.1
I just used my app to place a mobile order on 5/12 through the app with no problem, a few days later I received a notification from the app gifting 100 points due to being a member for a year, once I clicked on the notification and tried to access it, I noticed I wasn’t logged in and when I tried to get back in, it kept reading email address doesn’t exist. I’ve tried contacting customer service about this issue on May 17 which is when I got the notification, they responded, told me to try uninstalling and reinstalling the app, I then responded letting them know I’ve tried doing that and it still keeps saying my account doesn’t exist, not to mention the app is also up to date as well; and they still have not responded nor am I able to access my account, and nothing has been done to try and resolve the issue. I’ve even sent a screenshots showing that it says my account doesn’t exist and still no response. Extremely poor experience with trying to get this issue resolved, it’s been well over 24-48hrs.
9/10 wouldn’t recommend.
Can’t get refunded.
–
hrandma of 5 –
2023-04-21
Version 7.0.99
I ordered on line through their app. Something I have done before with no issues. Tonight I ordered 3 whopper meals and use my BK points to order 3 other items.. I paid through Apple Cash which was immediately taken. When I get to the store they tell me we don’t have meat. They then try to talk me into chicken. If I wanted chicken I would have ordered chicken. Or I could come back tomorrow when they had meat.
I asked for a refund they told me since I paid Apple Cash I had to get my refund through the app. She offered me no proof that I did not get my order. Just told me I had to go through the app. There is no refund Apple Pay on the app. Instead I had to talk to a robot because they don’t have a person at 7:30 at night pacific time. All the robot could tell me is someone would get back to me within 24 to 48 hours. Not sure how I was supposed to feed my family with no food and no refund. I finally demanded a piece of paper stating I didn’t get my order or my refund. By the time I got home it was 9:45 pm and I have to start dinner. My kids won’t eat for 45 minutes. Well past their bedtime.
Can’t cancel an order
–
Cyborg Huey –
2023-02-23
Version 7.0.4
If you make an order and need to cancel it, Burger King says they “currently don't have the ability to edit or cancel orders after they have been placed.” And will only issue you a $5.00 coupon if you ask them to cancel it. But accusing them of trying to steal the additional $7+ from me, my response got kicked up the management chain a bit and they offered to fully refund me. However, they did say in the email that it was a one-time thing. So unlike other fast food restaurants that actually let you cancel an order, Burger King actively tries to steal money from their customers.
Also, the app has options listed that the location you are ordering from does not have. The app let me order a Sprite Zero, yet the location I was picking the order up from doesn’t even carry that. Any restaurant app worth its salt will have the ability to limit your order options to thing the location you are picking up from actual has.
Furthermore, as you can see from all of the other 1-star reviews, the developer response is a canned/automated response of “We are bummed that you didn’t have the most ideal experience…” Any dev that actually cared about feedback from reviews would at least have some sort of personalized response to negative reviews.
The BK app rewards
–
fhchfufudy –
2022-12-16
Version 6.6.2
I’ll make the short and brief I called I guess would appear to be corporate office or some sort of number of Burger King customer service and basically I said that when I’m using the BK app to redeem my rewards it only lets me take out one thing at a time but when I spoke to a person from the home office they were like it’s your way right away but then when I go to the Burger King in Morehead city North Carolina they’re like sorry that week they can’t help me they’re very rude and I can’t even redeem my points at all so I’m deleting this app. Here’s my second interview today’s 16 December what’s a Burger King in Swansboro North Carolina I answered the survey I went to online to answer the survey so you can get a free whopper I go to redeem my free whopper they’re talking about I gotta buy something when even though it clearly states on the Internet once you complete the survey you could go to the store and get your free whopper I go over there and they’re like oh you gotta buy something sorry can’t help you leave my store I’m done with Burger King
Double Hamburger
–
DoubleeDee –
2022-12-07
Version 6.6.2
It would be great to have an option for a double HAMburger in the app. I always have to order a Double Cheeseburger & then ask for them to remove the cheese once I’m at the order window. There’s no option to remove it in the app. I’ve even tried selecting a hamburger and then adding a second patty, but it doesn’t give the option there. I’ve been using the app for a little over a year now, I know it seems small but it’s a but inconvenient because there’s always a chance the restaurant will add the cheese on accident since that’s how the order comes through.
It would also be nice if our cards aren’t charged until the restaurant processes the order. There have been several times where a restaurant will be closed (during hours when it states it’s open) but because I’ve placed an order, I’ve had to reach out for a refund.
Otherwise, I enjoy using the app and I love the perks and offers!
Too lazy to be working
–
cseagle –
2022-10-21
Version 6.5.5
We just stopped at the Travel Plaza on I-77 in WV and wanted to get a burger. To start with, the credit card machine was down so it was cash only. The guy at the cash register looked to be in his late 30’s or early 40’s and acted like he was too lazy to work. He literally laid on the cash register and when he wasnt at the cash register he kept his hands in his pockets which is gross considering he was then handling food. We ordered 3 Jr Cheeseburgers with cheese, one with no onions. When we got to the car, the one with no onions also had no cheese. I took it back, but because there were 2 people ahead of me and the cashier moved like a turtle, I asked them to remake it so it would be warm. Good thing I decided I had better check it before I left the restaurant because they still failed to put cheese on it. I would be ashamed if I were people to ask for $15 an hour and not be willing to give my employer a good days work.
Refunds Need Work
–
Drewbear1983 –
2022-09-25
I ordered through the app from pick up. We ordered two original chickens which is about all my wife eats from there. Pull up in the drive through and they are out. Of course they can’t refund there, so I have to go through the app. I put in my request and all I get is a lousy 15 dollar coupon. We barely eat there as is, so now I’m forced to still use the money there. I was told because my purchase was under 15 all they can do is a coupon. That seems shady. If all someone has is a few bucks and they pay for it then they are basically stuck either asking for something else or have to deal with it. That isn’t right and there needs to be a change. Until then I’ll use the coupon and never use the app or eat there again.
Edit: what the response from BK below shows is they don’t really read these reviews. When going through the app for a refund you have to contact support. If your amount is under $15 they won’t give you your money back. That is exactly my issue. Support is useless. Give your stores and support refund capabilities!
WORST FOOD APP EVER
–
hlr83 –
2022-08-13
I know this won’t be seen through all the fake five star reviews but this is the WORST food app I have ever used… even worse than Chick Fila. It doesn’t tell you until after you pay for your order that the coupon/deal you used wasn’t for the location you went to, DON’T SHOW THE COUPON IF IT’S NOT AVAILABLE AT THAT LOCATION, I lost $22 on that order. When I complained they gave me a $10 off coupon I could only use through the app. I used it last night with a gift card and it didn’t take $10 off instead it charged me $1 to use the support coupon… ARE YOU SERIOUS?!? I have screenshots of my receipt showing this. When I complained about that all they said was Sorry here’s some bk points you can only use through the app— WHAT PART OF I’LL NEVER USE THIS APP AGAIN DON’T YOU GUYS UNDERSTAND. And the workers say that they have no control over the app and they can’t fix anything for you when the app messes up and that they’re constantly being yelled at by customers because there’s always an issue when someone uses the app to order. The people who chose this app and its programmers should look into whoever did McDonald’s app because theirs is flawless and if something messes up the restaurant is able to fix it themselves. DO NOT DOWNLOAD THIS APP UNLESS YOU WANT TO LOSE MONEY!!!!!!! I don’t think I will go back to Burger King simply because of my experiences with the app and the horrible customer service that comes with it
Good app with awards but unable to edit sandwiches
–
TVthePunisher –
2022-06-26
So I’m not sure what’s going on but BK’s Slogan has always been “Have it your way”. This app however doesn’t allow you to actually edit the sandwiches save for options like adding cheese or bacon to them. Take a Whopper by example - I hate onions, at least the kind used for sandwiches (onion rings are acceptable) and the app makes it seem like you can edit it - just nothing ever happens. You click the pencil, you click the word that says “Regular”, you click the word Onions or even the picture and it’s no good - the app freezes for a few minutes and you can eventually scroll through it again but it’s impossible to edit to remove onions or add extra pickles, etc.
For someone who may read this - picking off the onions still leaves the taste of onion on the burger. I’d rather it not be made with them, thanks - if I had an allergy “picking them off” wouldn’t stop me from having an attack from them. Thankfully I’m not allergic I just can’t the taste or smell it brings to the burger.
No cancel option
–
QueenVictorya –
2022-06-18
I had an unfortunate experience using this app to place an order. I usually use apps to purchase food from fast food restaurants when I’m getting off of work as I don’t carry card/cash due to my line of work. This way is just super convenient for me. After placing my order and heading to the BurgerKing, there a was festival happening nearby and it was just too busy making it hard to get to and from burger king. I truly didn’t have the patience to deal with the crowd just to get a meal so I left. I did this thinking I would be able to cancel the order and change locations. There was no cancel option. I was charged and without a meal. I contacted support via email and immediately received a response. The good thing is they did give me a credit but I had already bought food from a 2nd location thinking I’d get my money back. At that point I preferred my money back instead of a credit. Outside of using the credit in the future, I will not use the app to place an order until there’s a cancel option on my end like the Wendy’s and McDonalds app.
Absolutely horrible
–
neguee –
2022-06-15
I went in to get lunch on my break! The service was very slow to begin with but I stayed anyways because I did not have much time. When I received my order it was not right my sandwich was thrown together and was not cut in half like I asked! I told the young lady at the counter I believe her name is Solmary and she took it back to the manager so that she could fix it! Well the “MANAGER “ seemed to be aggravated that I wanted my sandwich fixed how I wanted it (I mean I am paying my money) well since they seemed not to care about customer service I asked for my money back because why would I spend my money in an establishment where they CLEARY don’t care about their customers! Several of the employees working in the back began mouthing off saying that I need to “GONE ON” with that and I said I sure will and I would be writing a review! Well when I said that the cashier up from named Solmary said “WE DON’T CARE”. This was absolutely HORRIBLE and if the employee don’t care about the customers then they should not be working with customers because consumers are the ones that pay their paychecks! I will NEVER but from the Burger King again because their actions were inexcusable! They could definitely use some type of customer service training
VERY DISCUSSED!!!
–
Michele Luckey –
2022-04-08
I really enjoyed the website was completely easy to use, was an extremely easy platform to follow!!🤩 On the other hand I ordered through the mobile app last night to pick up in Blythe California, I placed the order around 9pm. Was there around 9:20pm. My order hadn’t even been started to be prepared, which wasn’t no big deal figured at least my food would be freshly made since I customized my food for my way. My order purchased was $31, so I felt at best I would be getting fresh food. Except the food I received was HORRIBLE AND YOU COULD TELL OLD! I customized requests for absolutely no condiments on my burgers it looked like the opened old food and scraped off the Mayo and added the requested extras, the poppers and cheese sticks were dried and hard in the inside. Same with onion rings and fries. The only thing that was fresh was the 8 piece nuggets I ordered for my dog’s. This was extremely disappointing, like most people we are barely getting by so unable to AFFORD GOING OUT SO FOR ME TO SPEND $31 for old Horrible food, sincerely PISSES ME OFF!!!😡🤬😡🤬🤬🤬🤯
Absolutely horrific on iPhone 7
–
CommanderX24 –
2022-04-06
First and foremost, this app KILLS the battery. It needs to refresh each and every time you switch off the app. Searching and selecting a location takes at least a minute; 3/4ths of which is spent twiddling your thumbs waiting for the app to respond. Trying to pay at all is a nightmare. I got to the payment screen and my phone got hot enough to fry eggs. Not to mention the fact that the app would be unresponsive for LITERALLY minutes at a time. I had to stick my phone in the freezer to cool it down enough for the processor to work at normal speed. I have no idea how a BURGER APP of all things cripples a smart phone but I nevertheless am appalled. And God help you if you need to add a source of payment, because the app will make that take as long as possible. I spent 20 minutes trying to add a credit card to the app so it could add $10 to my crown card because it had insufficient funds, only for it to tell me it was invalid (why would you not have the option to pay at the store??).
So basically I spent 30 minutes on an app only to walk away with nothing.
Major app issues
–
taptag24 –
2022-03-19
My husband and I have been using the app for several years. He started having issues last year with not being able to get the 4 digit coupon codes anymore, only the 6 digit codes which none of the Burger Kings near us take. He has called BK several times for help with no action taken. I started having issues with my app last week. It just switch from 4 digit codes to 6 digit codes while I was standing in line getting ready to order. They don’t take them at this location or any others that we frequent. We eat at BK at least twice a week sometimes more. I called corporate yesterday and they told me they sent the issue to the tech dept and that I should be receiving a response in my email within 1 -2 hours. Guess what haven’t heard a thing. Very disappointed. We used the coupons on the app all the time. Since they changed the app to mobile ordering it hasn’t worked right. Very disappointed with BK and the non resolution of the issue. Not even a phone call or email to say they don’t accept 4 digit codes anymore. However the person I spoke with at corporate yesterday told me that most places haven’t changed to 6 digits codes yet and the 4 digits are what most stores accept. So why can’t I get them?
Bad service to good service
–
Mike White 1stMikeWhite –
2022-02-06
To be honest I love this app. But I had a bad experience today at a Burger King when they didn’t give me a 2nd package of sauce after I ordered 4 items. They tried to charge me 27¢ and didn’t even give me ketchup. I would’ve complained to company Headquaters but they’re the ones who probably told them they can’t give sauce because of inflation. The manager literally told me “you can’t put sauce on fries”. I personally know she was having a terrible day and trying to abuse her authority on me. That’s exactly what it was, but instead of arguing at all I just took my food and left very calmly. I’m thankful I didn’t turn over a trash there; instead Burger King just lost a customer until they give me a few free meals. I understand trying to save money, but to act the way she did and I’m not even detailing 25% of how bad she was.., that’s unacceptable to me.
Update: Burger King Headquaters helped me out and forwarded my complaint. Hopefully this doesn’t happen to anyone else. I love Burger King!
What’s up?
–
Al 2525 –
2022-02-01
What’s up Burger King? I’m 70 and been eating your meals for many years, from California to Arizona, never have I ever had an issue with any of your restaurants and or the way you operate your business, such as specials that comes from the corporate office, manager specials, coupons, specials that are on television, until now, the end of January 2022 and February 1st. I saw on television and was impressed with the special $5.00 meal, well I’m sad to report to you that not all of your restaurants are honoring the price, I’ve been told from two restaurants that the meal is in there system for $6.00 and they can’t and won’t change the price and honor your advertisement, now one dollar plus the tax isn’t a lot of money, but some of us are on a fixed income and every dollar is more valuable than a few years ago, but that’s really not the point, you at corporate take the time and money to run this special for your customers and a number of your restaurants don’t honor the price you set, now, that makes me question your operation of business, how can I trust your organization if your employees are not willing to observe what comes out of corporate? As a long standing customer, I hope you get this under control, thank you for letting me express my thoughts. ☹️
My own little slice of Burger King Heaven
–
Forrest Bower –
2021-11-03
For years I would have to drive all around town to secretly quench my overwhelming Burger King thirst, but NO MORE.
I used to visit my local BK so frequently the staff would start to make fun of me. This happened for months and got to the point they would do it openly and sometimes even with other customers.
I remember once when an employee told the family behind me they could cut in front of the “little fatty chicken fry boy” because I had “no where to be for no one who loves me”. It was at that moment I realized I would have to start visiting all my local BKs evenly and at different points in the day. Making sure to mixup in person visits with drive through trips. I started charting my visits and that worked for many years.
However, recently my yearning for BK has ran that well dry. I get mocked at every BK in the lobby and at the drive through. They all recognize my voice. That’s all changed though now with the BK app. I can order my food anonymously and have it delivered that way also! The only hiccup I ran into was noticing the same delivery man bringing me food, I cut that off at the bend though and now I make sure to 1 star every driver to ensure I don’t get the same driver!
From the bottom of my heart thank you so much BK, your app saved me a world of embarrassment
App overcharges you a LOT and customer service doesn’t respond!
–
ChattKel –
2021-10-20
Watch your receipts like a hawk if you use this app. They may be overcharging you big time! I placed an order with the app 4 days ago, and the subtotal it showed on my review order page was different from what the app charged my credit card. I was overcharged by over $11! The email receipt I received clearly shows the amount charged is completely screwed up. When I submitted a help request through the billing support section of the app, I got an email saying someone would be in touch with me within 24-48 hours. Nope. I sent another request today. Nope. I finally had to put something on the BK Twitter feed to get them to even open a case. This app, and even the regular website, has been hit or miss for ordering in this area (Chattanooga) for at least a couple years now. A lot of times it just flat out doesn’t allow you to order, although I’ve used the app here plenty of times in the past. They need to just flush this app and start over with something that 1) works consistently, 2) doesn’t overbill customers by almost $12 on an $18 order, and 3) gets you a response from customer service when you submit a help request through it.
Really bad app/ Customer support
–
BurnedPheonix –
2021-10-10
I’m not sure why this app has a 4.7 avg rating it has been a consistently awful experience. The app chronically has an issue successfully submitting orders because if there’s some kind of unexplainable issue it will not tell me ANYTHING until I submit the order for payment then it will inform me that the “restaurant is unavailable”. Interestingly the store isn’t ever actually unavailable the app is simply bugging out and won’t accept my specific order until I resubmit without removing my allergens from the order. Secondly, I have ordered food within the breakfast time frame only to be informed after the order has been reassigned multiple times that they won’t make it, and the only way of contacting support to request cancellation or a refund is by email meanwhile the order is being reassigned again and again. This is not 4.7 avg rating experience I don’t know what everyone else is doing but this app is one of the crappiest pieces of tech I have EVER used in recent memory. If you are an unpaid reviewer please don’t encourage them if you are a paid reviewer please have some sense of how ethically inappropriate this is for such an incomplete app.
Constant Change is Annoying but it is Improving
–
so I J f try on t –
2021-05-12
I have been using the app since the first Covid lockdown last year. Every time I use it the version and features are different. That’s annoying but alit seems relatively complete and coherent now, so hopefully the future changes will be less disruptive.
Last year there were a lot of great deals available through the app. Now it basically just accesses each store’s menu and pricing. I am sure that’s appreciated by the franchise holders more than by the end user (lol) but it’s better than having the stores pull out or refuse to honor the deal on the app. (At one point the process would just get stuck when what you wanted wasn’t available. Now that they check with the store every time before you order that doesn’t happen.
So in the end I think this app will be adequate and work as expected for most users. It’s not going to help with prices but using in store pickup saves a huge amount of time vs using the drive through! It’s also much easier to do counter pickup than the drive through when I am on a motorcycle, which I often am!
Will only order delivery with the app!
–
Ugh!l! –
2021-03-20
We are avid DoorDash customers and order from them sometimes a few times a week, but we HATE it when we want to modify menu items and the DoorDash app won’t allow us to make the same changes as we could ordering at the drive thru! That’s why I am SO HAPPY I found the Burger King app for us! (I wasn’t used to using apps specific to each restaurant until now) DoorDash doesn’t allow simple changes like extra cheese, and for Burger King you can’t even add special requests. So luckily the Burger King app allows you to delete ingredients, add extra or make it light. EVERY INGREDIENT on EVERY SANDWICH, not just the common extra cheese or no pickle! Thank you, Burger King, for remembering “order it your way” should be possible no matter how we are getting our order!!!
BTW, I’ve tried to post this for what must be TWENTY TIMES or more by now BUT every time I try it tells me my nickname has already been taken! Pretty ridiculous when I enter something like “frustrated no nicknames are left” and a message pops up that it’s taken! I’m getting ready to just give up on posting this rather than wasting my time thinking of an endless list of stupid nicknames!
Your order couldn’t be completed
–
jhmilos –
2020-12-31
As a family of six, staying home during the pandemic, we occasionally like to mix it up and bring something home for dinner. I dread every time the kids vote for Burger King. I’ve gotten pretty good at using the various fast food restaurants apps, and Burger King by far as been the most glitchy out of anything I’ve used.
The worst part of using the app is after I get everyone’s order in, I click on checkout and get the “Your order couldn’t be completed” error message. Why is this so bad? For those who haven’t used the app, when you get this error it forces you to empty your cart and start over. As someone who works on this technology behind the scenes, this is the worst sort of error message that you give a consumer. You want me to enter the entire family’s order (6 orders) in again? I try one more time, usually get the error again, and then veto the family and go to the arches instead.
I’ve tried to be patient, as it does seem the BK technology team is making improvements, but after running into this error today, I give up. I’m banning BK for family dinner in night until further notice.
This app is so hit or miss
–
TennisAng –
2020-12-28
The idea of this app is great. Everything all in one spot to place my order. Sometimes, it works just as expected. But more often, it is so buggy. I’ve had the location not confirm, no matter how many times I try, and have ended up selecting a different restaurant to make the order work. I’ve had offers not load so I can’t claim them and end up buying food somewhere else. And now, I CANNOT get the order payment to happen. I’m getting the error that my payment won’t go through and to check with the cardholder. So I input a totally different card, same thing. Then I waited two days. Same problem. My husband has the same original card on his account and his order went through just fine on the first try. The user experience with this app is lacking.
I originally started using this app because of the T-Mobile Tuesday promotions. I hadn’t been to Burger King in years before that, but have used it more since downloading the app. But really, the app is making the experience not worth it. I’ve wanted to claim this week’s free whopper and no matter how I’ve tried, I can’t get payment to go through.
The app feels like it has too many screens in the order process and somewhere along the way, something always seems to break.
Frustrating and useless
–
Papaericano –
2020-12-14
I’ve been using the app on and off for about a year or two for the only reason that it either works perfectly or it just doesn’t work and takes up storage space on your phone and wastes your time opening and trying to refresh. Recently the app has been useless and disappointing because where I live I don’t get the paper or mailed in coupons so I rely on the app to get some good deals but what’s the point when it doesn’t work, not even to peak at the coupons I have picked eating at other restaurants then going to BK only because the app doesn’t work especially right now at these times of the virus you can’t have even order online you get through all the trouble of adding everything all the coupons and food only for it to tell you “your order cannot be completed try again” and then the app takes all of the food off your cart and forces you to redo everything only for it to do the same thing and not make any progress towards an order. There have been days where I’ve thought I’d rather go to Arby’s then Burger King and that’s crazy because the only good thing there is the curly fries but if their app works better it’s worth filling up on then going through all that pain. Please developers work on your app fix all these issues the app has I’m sure I’m not the only one with these problems.
Great offers, and a vastly improved app
–
j m o o r e 1 0 4 –
2020-11-24
OLD REVIEW: So I assume this review will get lost in the sea of other reviews, but here are the specific problems I have noticed. I ordered a deal which included two sandwiches. If you customize either sandwich, you can’t customize the other. But ok whatever. I wanted to order a strawberry shake, but oops, it’s not on the menu. The other flavors are, just not strawberry. Weird. And I didn’t try it, but it seemed like it was going to allow me to order a root beer, even though I know my local BK doesn’t have it. I worry about what the employees would decide to substitute. So, I didn’t really end up with what I wanted, but it was a good deal I guess. Even though I know my review isn’t going to make it to the CEO’s desk, I expect a lot of these little annoyances will get ironed out in the future, and new ones will appear. That’s how it is with app development these days.
NEW REVIEW: Yay, they actually fixed most of the little issues I mentioned. Did they read *my* review? Haha, I doubt it. Otherwise I’d be able to order a strawberry shake! It’s a minor annoyance though - they still get 5 stars for great improvement in the latest version.
LATEST: App is broken. Can’t order from any bk listed. Really bad timing too.
The app is good when it works
–
2000Nat22 –
2020-11-04
Overall the app is good it’s when it work but doesn’t work that’s the problem the majority of the problem is it’s very glitchy it’s very laggy and for something that should be fixed because it’s 2020 literally all those issues could be easily fixed. I get discounts all the time popping up my notifications however when I click on the notifications it will not let me login it will not let me even look at the menu it just gives me a white screen for hours and hours. this is not a good way to have an app out if you have an out make sure it’s fixed. And another thing if you order from the delivery on the app it does not work because not all their restaurants are not connected to the delivery system. Making me lose a few bucks which is totally unacceptable.
Even if I change my passwords right a few minutes before and then put in the right password it won’t let me login. And if it does show up the login page which it doesn’t anymore. It will take about 30 minutes to see anything it’s not an easy app if you wanted to coupon honestly go online and try to find one or wait until it comes in the mail because that’s a lot quicker.
Just needs some bugs fixed
–
Jorr98 –
2020-11-01
Overall I like the app. Here are the issues as I see them. When customizing your order, there is no option to remove a normally included condiment. The outings are light, regular and extra. So the diligent employees ask if you meant light or if you wanted the option left off your order. Also, the drink options in combo meals are not complete. The soft drinks are listed but there is not an option to order an iced tea which I believe is the same price. The app says it's checking with the local/chosen store before finalizing the order but it doesn't. Twice I've placed an order that should not have been accepted. One time the store was closed early for cleaning. The other time I ordered a milk shake but their machine was broken. Most recently, the app has been glitchy. Just today I was going to place an order. It took several tried to get to the order or deal screen (the home screen appeared to be nonresponsive). Once I could get to the offer/order screen, it key me choose my order then went to a blank screen and froze (tried more than once). This has been happening more often recently and as I usually place an order just before leaving the house for work, if the app doesn't work I choose another restaurant.
Scam scam scam
–
jec15 –
2020-10-23
I would love to give no stars, but you can’t. So there is a current PS5 promo. You might have seen something about it on tv or on the app. Great promo. If it wasn’t a money grab scam. The proof is that every time I have tried to enter my receipt info from my in store purchase, it doesn’t work. You try to enter the info, and it locks up. Now I say it’s a money grab, because the only way you seem to be able to enter the contest/promo is by placing an order through the app. The app only takes credit or debit cards. And if you see how many people have issues getting refunds for app purchases, it shows they just care about taking your money. The app doesn’t take gift card (money already spent) so they just want to push the promo as app based, even though they say you can enter your receipt info (which is broken), so they can get money now that it’s hard to get refunded. And when you contact support, they just send a reply about clearing your cache, and so on. Done everything on the list. Can’t get it to on on my phone, tablet, laptop or desktop. And they don’t care. Nothing but a cash grab scam.
Absolutely Frustrating
–
Whisky9809 –
2020-10-16
This app definitely needs lots of work. There are too many bugs in this app that it prevents me from completing any order. Sometimes, when I add another item to my order, and I decide to edit an item in my order, all the items except one will be removed from my order. Sometimes, a coupon won’t be added in the order when I added the coupon to my order. When customizing my burger, it resets the customization to its default option after several seconds, so I’m rushing to customize the burger before it resets the customization. This time, I can’t even process an order. When I want to start an order, it will ask me where I want my order to be placed at. Then I pick the restaurant I want, but when I press the “Order Now” button, and nothing happens. I don’t know if it’s processing the action, or the servers are busy, or perhaps the button doesn’t actually do anything. I waited for a minute to see if anything happens, but nothing happened. This is the first time I’ve encountered this bug. The inability to complete my order prompted me to write this review.
No customization for Breakfast items
–
Keo07 –
2020-08-08
I was shocked at the lack of the ability to customize your order when ordering breakfast items via delivery. Also, I had ordered two coffees with one being regular and the other being decaf (significant other CANNOT have regular caffeinated coffe), I was further shocked I there was no option to add any creamer/sugar/splenda, just straight up black coffee (McD’s and Wendy’s offers this in their respective apps).
Received my order and to which the two coffees I ordered were not marked on the cups in any way, shape, or form. I know this is error on the employee preparing the order and not the app solely, but there should be a comment section at the very least to further state special instructions for food allergens or the like. So taking caution I tested each coffee to figure out the decaf and thought it was identified.
Nope!....Significant other ended drinking some of the regular caffeinated coffee and that didn’t go over so smooth with the heart rate but she is fine now thankfully. Unless these obvious oversights get resolved, I will skip the blatant hassle and potential danger of using this app until these issues are addressed entirely! I don’t understand, how are these very basic elements absent from your app and as a blatant oversight?!
Horrible refund policy and customer service
–
isaiah73098 –
2020-07-25
After I placed a mobile order and my card was charged, the “manager” said the ice cream machine was down and they couldn’t give me the shakes I already paid for. I asked for equal value in food and they refused. I said my credit card was already charged for food items and this individual (who refused to give me her name) said to take it up with the app and closed the drive thru window on me. I sent 3 emails to customer service from the app and have been waiting almost 2 weeks now with no response. This is the 2nd time this has happened and I never got a refund either time (total of nearly $20 charged on the app and no food or response). If you are going to use this app, I highly recommend that you only use it to display coupons prior to payment and not use mobile orders (they literally steal your money).
Update: After weeks passed, I received a message from a BK representative asking to call back to resolve the matter. I called back numerous times only to be sent to a voicemail message box that was “full” (couldn’t even leave a message). I also received an email with a customer service link (link didn’t work) and an option to change my review. I’ll change my review if and when they make this right.
All in all, absolutely horrendous!
–
AZ in KS –
2020-07-10
I don’t know if they have someone in India or Eastern Europe making their apps anymore, but this app is ridiculous when it comes to the ease of customer use. They ask you to pick a restaurant each time, so you have to go to your favorites and pick one. Then, God forbid, if you have chosen a deal that they are offering, it becomes such a complicated mess that I literally drop off snd start the McDonald’s app. Today I had the misfortune of ordering a deal with other items. I worked through all the hoopla of paying Apple Pay which was approved. Then it tells me that the chosen restaurant would not except my order for some reason. Apparently restaurants are allowed to skip on preparing whatever food they don’t feel like making that day. I had to make a 10 mile trip to two different restaurants, starting the order all over again, fearing that I was going to end up being charged twice, which I’m still not sure about. If they were planning on getting more customers with this app, I think they all need to go back to the business school to learn a new way of doing things. Because what I can tell from my experience, this app is just as bad as the 70’s condiment selection that they offer inside their restaurants, pink sugar substitute and all.
Great job by the South Burlington BK
–
TheRealJakkYukk –
2020-06-28
These folks are absolute all stars, I swear they couldn’t have had more than 4 people on all day but nonetheless handled huge rows of car after car after car at their drive thru each time I passed by, then once I thought “hey why not share BK with my gf for the first time?” and she’d never had it (was always a McD’s person) but then today the crew at our location made her custom order (thru the app) so perfectly that she said she has fully converted...and wanted me to go get another for dinner! So I’m back at the same place, they’re making the same order for her again and couldn’t be cooler about it, in spite of what I imagine could only have been one of the longest and busiest days in history (that I personally witnessed). Thanks again to the team at your South Burlington Shelburne Road location — they helped brighten our day today!
Technical Issues with App
–
EFRCZBNKFd –
2020-06-22
EDIT: I was contacted a day after writing my review. Despite my frustration at the time, I am glad that the BK Team took time to reach out and resolve the issue. Despite the fixes the app may need, their act of taking accountability was superb.
To the BK Tech Team, if you’re reading this please contact me.
I’ve used the BK App for more than a year now and my experiences have varied. There’s been times that I’ve made an order through the app with absolutely no problems. However, there’s been many more times that the app has given me some sort of issue. Based on the reviews, it’s clear that the app needs PLENTY of work.
Now you may be wondering why I decided to post a review until now. That’s because I now have several screen recordings of the app providing issues. Today, specifically, I was using a coupon that required the purchase of another item. The coupon and additional item were visible in My Cart/Checkout (and in the screen recording). However, after paying, the order completely erased the coupon. Given I was on my lunch break for work, it made a lovely afternoon, very inconvenient.
App kept glitching
–
Soccerfan109 –
2020-06-18
The app kept glitching every time I tried to place my order. Whenever I tried to customize my order it would reset the order and place all the standard settings to all the sandwiches when trying to order the $25 bundle. Very frustrating. The couple times I managed to get to the end and place the order, it said the restaurant wasn’t available. Has to “start over”. I ended up just ordering the bundle at basic settings for all the sandwiches, which was the only way the order would go through to the restaurant. I would’ve ordered from another place, but my boys that their heart set on Burger King this weekend. Oh well, I hope someone at BK is able to read this and fix the problem.- This was last week.
Tried it again this week with same issues. Also, for some reason IF I made it to the end it said order could not be completed because it couldn’t connect to restaurant. But if I leave the order as simple as possible, magically it connects to restaurant. This likely the last time for a while I’ll order through BK app. Twice in two weeks.
WARNING: Do Not Download this App
–
superbigdong –
2020-06-17
Hello. This review should serve as a warning, please don’t download this app. I placed and order through the app and my card was automatically drafted for the order total. When I went to the store to collect my food, I was informed by the extremely rude employee “We out of meat”. I asked if I could substitute something because I was hungry and had already paid and was told “No, you need to call the app if you want a refund”. After calling the 800 number given on the app I was informed I would be getting a phone call to refund my money, it has been a week and that call has never came. I will never use this app or eat at a BK again. Will be filing a complaint through the App Store, my bank and the BBB if I don’t receive my refund this week.
Update: After around a month of calls not being returned, getting the run around from “support staff” and hour long wait times I’ve come to the conclusion that BK will not refund. I have had to escalate this to Apple support. I have informed them of the issues with this app, and corporation itself. Guess “the King” has fully accepted his role in McDonald’s shadow. 😂😂
The bad
–
tiffsab –
2020-04-30
I love Burger King it’s my favorite !! Best burgers I’ve ever had ! For the last year the service at my location in Victoria TX has been really bad, half the time when I want to place my order no one ever comes on to place my order and then sometimes I’ll sit there for 10-15 minutes and someone will finally say they are busy and can’t get with me for another 10-15 minutes so I end up going somewhere else. I’ve heard that they got new management and I really hope that this place gets better. Okay update I just got home with my food and my whopper was put on a child’s bun. And the manager was super rude yelling at her employees when I asked for a ranch saying no no that’s .27 cents each I said that’s fine no big deal I’ll pay it. But for me to get home and have a tiny bun and the lady was yelling about 27 cents is ridiculous!! They should have told me they were out of buns I would have changed my order.
Bad App use Doordash or Uber eats
–
Mercy Rosa –
2020-04-17
I’ve used this app twice, both times something was wrong with my order. The first time I customized my order, when it was dropped off the order was completely wrong. The app didn’t nothing about, doesn’t give an option to fix it nor does it give you the address to contact the store. My second time using it was the worst, I placed an order at 4:15 pm, the app said it was still being prepared and will be ready in 30 mins, an hour went by no changes, then 2 hours so I called customer service and they told me they will contact me about my order and if something happened they will refund, a hour went by no email no response so I went ahead re ordered on Uber eats while calling to cancel my previous order, then I was told sorry can’t refund u, but wen the order is dropped off ask for the location and call them for a refund. That was nonsense due to the fact I ordered through the app and my order wasn’t even process. So I am very displeased with them, I got my food half an hour later (Uber eats still got there before them) and I tried to call the store and no one picked up. Do not use this app.
Useless
–
Innomymous –
2020-03-09
This app is useless. In order to see the menu, you have to select a restaurant. When you try to select a restaurant, it won't allow you to select a restaurant near you. I've tried at least ten times to select the Burger King that is 2 blocks from my home. The closest Burger King that it will allow me to select is 8 miles away, and is in a part of the city that I never visit. I don't have a car and travel by bus or foot, so prefer to eat in the restaurant... however, that doesn't seem to be something that the BK corporate idiots seem to care about any more. All they seem to care about is directing people to drive to certain restaurants for drive thru service only. As a result I am unable to even look at the menu to see what is available at any Burger King restaurant. Whoever thought that this was good customer service really needs to have his head examined, right before he is fired.
One additional thing... whoever thought of the idea of sending a link to e-mail to log into app, really has no clue. The whole idea of using the app is to make things easy. Now, instead of just opening app on phone... you have to enter number, open web page, open e-mail account, enter e-mail password, open BK e-mail, click on link, and finally get to app. This defeats the whole purpose of having an app. BK just lost another customer...
It took my money!
–
Ms on it –
2020-03-06
Okay so I made a small mistake and that was not double checking the pickup location. I realized my order had gone to a different location upon entering the location I intended. The cashier said nothing I can do for you that’s the app and you would have to contact somebody else because they knew nothing about the app. I contacted customer service to request a refund for not receiving anything and my card was charged (even though they don’t make it until you get there?) and it was charged twice! Cleverly it went through because the 2nd one was .1 less than the first one. Customer service very nice person took the information down and I got an email that said sorry we will not refund because you selected the wrong location. Wow not only was I out for the one I made a mistake on but also the additional charge. You can’t charge someone for something you didn’t get! No terms and conditions on the app it takes you to a webpage that is an error #BETTER BUSINESS BUREAU
Plus it’s confusing app and you can’t see what you ordered and it isn’t clear when selecting the location.
What’s the point if you can’t order anything?
–
MarkyMark9009 –
2020-02-29
I’ve tried too many times to get this app to work and it just won’t. First off, the whole sign-in process just seems ridiculous. There’s no password setup being prompted, just enter your email address, go to your email, open the link in the sent email and it takes you to the app where you’re suddenly an account holder that’s signed-in. I really don’t feel like giving my payment information to something so seemingly not secure.
Next, I want to order and this just simply can’t be done. You tap an offer from the offer list you want and it has you select pickup method, your store, and then, just a blank screen that never loads your order no matter how many tries I give it. (Okay, I think to myself. I’ll just try ordering without the offer.) If you try just making a non-offer related order, you go through the same hoops, just to end up at another blank screen.
This app appears to not want to be an app, because it randomly seems to be loading the mobile version of Burger King’s website within the app and I think that’s where the problem arises? I’m not even sure.
I got fed up and just ordered Wendy’s. Screw this!
Not logged in.
–
Ghostvenom1 –
2020-01-26
I used to like this app but now it’s hard to get into your app profile because it does not keep you logged in. I already register but every time I go to used the app it tells me I have to sign up or login when I go to login it tell me we sent you an email to login it makes me go through everything again and I have to open it through my email and then when I go back to try to open my app again to use it it brings me right back to login with email again. You guys need to fix it so you can just open the app and have your profile right there logged in already so you don’t have to log back in and go through all that the set up again. When it started doing this I end up just leaving Burger King and going someplace else to eat because this is hassle every time and I waste time doing all that. So if you guys can look into it so it’s easier to just open the app and it’s ready to go and not a hassle till then my family & I Will not be going to Burger King for a while until this. Because I can’t use the coupons unless I login in it says. Thank you for your time.
They completely screwed up the UX in this “update”
–
Dont-make-me-think –
2019-12-13
Dear reader : please excuse my hangry tone. There are many more things bothering me (same as the rest of us)than this app. BK app just becomes my lightening rod today.
They completely screwed up the UX. It is now hard to customize a whopper. It used to have a simple highlight the topping option. Now it’s a confusing more, regular, light option with pluses and minuses around it. Also I can’t see where my cart is. What have I ordered? I click “order” and I’m dumped back to the beginning “where are you eating today”. Whoever did this UX should be fired. Here are some tips for these amateurs : 1. Have sensible defaults, especially based on what I’ve ordered before 2. Make it clear what my current order state is 3. Make it simple to continue my ordering from my order state screen. You guys don’t understand that UX in a app like this is to guide me to what I want and not throw me curveballs leaving me baffled and frustrate. Don’t you get it that 80 percent of your orders will come from only semi motivated buyers who won’t make an effort to do more? Rigging hoops for us to jump through will lose you business. I literally walked away from a BK because I couldn’t place an order on the phone and get a deal. Why not just order old school? Because I feel disrespected that you destroyed such a great experience. You must not care if you have my business or not. I got pizza instead.
Loved until I couldn’t.
–
EJMills –
2019-08-19
I live in Astoria, NY which only has one location near my home (3310 Astoria Blvd). The App came in very handy and I went to BK more often being able to preorder deals and pay on my way home from work. This week they decided to remove themselves from the App from this location. What’s to like now?
UPDATE: The location finally agreed to add themselves back to the ‘nearest location’ list, and I enjoyed going back using the money-saving specials. However, the last few months it will not process payments to prepay. I get a message, ‘error retrieving item pricing,’ with instructions to retry. Retrying never works. When to settings and contacted support. I was eventually emailed that I should clear cache and reinstall. It’s all hogwash. Didn’t work. Contacted again and they said they would escalate. That was months ago. Still useless.
The reflection this gives of the Company is really disappointing. BK, please be aware that I spoke to management at my location and they said all their App customers are experiencing this. All those App customers are lost income to your business. If I wanted to deal with lines, I wouldn’t use App. My solution is to simply go to the McDonald’s App which has no technical problems and is down the road nearby. Think it’s time you address it.
Store Vs. App
–
CoriAmazon –
2019-08-06
So up until recently I have had minor issues. Mainly the app not showing what my actually store has and doesn’t have, the lack of options for a large icee(I know, trivial), other smaller items that I can deal with.
But my last order has made me pretty upset. I ordered a whooper double and an icee, when I hit yo the store both the icee machine and broiler for the burger meat where down. I told the woman at the register that I just wanted a refund, she told me that the store has no control over that and I needed to contact app support. I have since contacted them and they are not telling me that the store needs to give me the refund but if they don’t to contact my bank. Sounds like someone doesn’t know what they’re doing.
I shouldn’t have to contact ANY third party to get my money back. And now that I have this feeling I will not be using the app anymore since I have to call the store to insure that MY MONEY won’t be held up due to bad customer service.
I want to be clear, I am blaming the app. Though the store has broken items, the workers can’t control that. Anyone working in customer service for the app should know how to help me rather than shove me off to someone else.
Best coupons, easy to use app
–
DaBirdisDaWord93 –
2019-06-24
Burger King has the best coupons out of any of its competitors. When I’m in a rough spot I can buy dinner for me and my spouse for 5 bucks (Whopper Jr Meal Deal for 2, Chicken Sandwhicj Meal for 2, etc). They have great breakfast deals too, and you can’t beat 10 nuggets for 1.50. The app definitely gets points for ease of use, customizing your sandwiches is a breeze. You can tap “I’m here” even when you’re not at the restaurant yet, that way your order is ready for you when you get there. This is a breath of fresh air compared to the McDonalds app, which necessitates that you be within range of a restaurant to place an order there, and when you’re using a smart phone or tablet that doesn’t support GPS, or when the app’s GPS tracking is glitching out, your SOL). There aren’t any arbitrary rules that prevent you from using coupons within a certain timeframe. This app gets 5 stars for having good deals and being easy to use.
All I do is wait, wait, wait no matter what.
–
Kdone –
2019-04-22
Having a large family, we’re no strangers to being pulled at the drive-thru while they conjure the order to feed my village. Which is why I wanted to give the app a chance. To know what it feels like to be every Jane, Bob and Harry who simply orders and takes off immediately with food in tow. You know, the ones I rather begrudgingly glare at in the rear view mirror as they drive off while I’m still sitting in the parking lot. I hope you enjoy your whopper, good sir. I’ll get to mine next year! I digress. So as you can imagine, I was ecstatic hearing the good news of such an app! Order beforehand and roll off victoriously in under five minutes? Sign me the heck up, my body is ready!! I regret to inform the inquiring masses that my happiness was short lived and dreams were most definitely shattered. I was still pulled. My wait was longer than usual. And my experience was not magical. I did NOT have it my way, people. Not even with the app. No sorcery here and I am most displeased. I give you three stars because I still acquired my food and I’m ashamed to admit it was delicious.
Great coupons, great app
–
Hmama13 –
2019-02-07
I’ve used this app many times over the past few months and it’s excellent. The coupons save me money every time and the app works correctly without glitching. I have now used Taco Bell and McDonalds apps and BK blows them away! TB and McD repeatedly claims orders aren’t received despite screen shots proving the order and when probs arise, they have no desire to fix the problem. Their apps don’t save any time or save me any money. I’ve only ever had 1 problem with BK and the store admitted it was human error where a new employee accidentally deleted the order. They worked with us to recreate the order with my screen shots and made sure I wasn’t double charged. BK is doing it right! Their employees are adequately trained on using the app and they care about service. Well done BK, your app actually saves time and money like apps are supposed to!!! I’ll be going to BK more than any other fast food chain. 🥇🏆🥇
Fantastic for your business
–
brad turner and family –
2018-10-10
We are a family of six and you can imagine how that can add up even eating fast food. We were leaving the McDonald’s app and the dollar sandwich specials because we could each get a sandwich, a good sandwich, for only a dollar. Pretty cheap dinner! Add fries and some drinks and it was amazing. Now that we are using the Burger King app we have discovered that your food is truly of a higher quality than McDonald’s. People that use the McDonald’s app and the Burger King app on a regular basis well quickly realize that Burger King’s food is much better, fresher, and just overall a higher quality of food. Put more one dollar sandwich offers on the app because that’s what will really bring people in. People will usually add fries and drinks just get them in the door with the one dollar sandwich deal we really love the one dollar sandwich deal :-)...Did I won’t mention the one dollar sandwich? :-)