2025-07-04
App down
The app is frequently down during breakfast. Also the best thing about it was the pay by app which was removed.
Updating
+4
#65 in Top Free Apps > Food & Drink
+19
#33 in Top Free iPad Apps > Food & Drink
iPhone Screenshots
iPad Screenshots
Description
IHOP makes it easy to enjoy award winning buttermilk pancakes — and all your favorite breakfast, lunch and dinner items. And now, the IHOP app makes it easy to find nearby locations, order delivery, and pay in store with Pay N’ Go. Plus, you can earn rewards and track your International Bank of Pancakes account, all within the app.
What's New in Version 4.58.0
This update includes performance and stability improvements.
Information
Developer
Categories
Version
4.58.0
Size
35.2 MB
Game Center
No
VPP Device Licensing
Yes
Rating
Rated: 4+
Compatibility
iOS 15.0 or later
Devices
iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPhone 16, iPhone 16 Plus, iPhone 16 Pro, iPhone 16 Pro Max, iPhone 16e, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPad Air 11-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi + Cellular, iPad Pro 11-inch (M4) Wi-Fi, iPad Pro 11-inch (M4) Wi-Fi + Cellular, iPad Pro 13-inch (M4) Wi-Fi, iPad Pro 13-inch (M4) Wi-Fi + Cellular, iPad mini (A17 Pro) Wi-Fi, iPad mini (A17 Pro) Wi-Fi + Cellular, iPad (A16) Wi-Fi, iPad (A16) Wi-Fi + Cellular, iPad Air 11-inch (M3) Wi-Fi, iPad Air 11-inch (M3) Wi-Fi + Cellular, iPad Air 13-inch (M3) Wi-Fi, iPad Air 13-inch (M3) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)
Languages
English
App Store: Customer Ratings
Ratings & Reviews
4.9 of 5 (60,184 Ratings)
App Store: Customer Reviews
2025-06-30
Dumb time limit
I like the app for the display of pancake of the front of the month. Makes me looking forward to a new month to see what the new pancake is. What I don’t like, is the fact receipt expires in less then a month after receiving? It should be at least a month. For i went to Ihop earlier in the month, and didn’t scan it that day for it was a busy day. Didn’t remember where I placed it. Didn’t have time to look for it because I work a lot. Finally had time to look for it just to find it expired? Barely after three weeks? I get not wanting people to horde receipts and then scan em in all at once, but at least give me a month to scan it.
2025-06-29
Can’t login
Can’t login keeps crashing
2025-06-28
Poorly written
Why is is it necessary to re enter your email and password every friday, is it so poorly written it can’t remember who first accessed it, makes no sense whatsoever…
2025-06-28
Pay n Go?
What happened to the pay n go button? That would’ve let you scan your receipt, pay, and you’re good to go and now it’s gone…
2025-06-27
I hop experience
We always has the best experience when me and the family get together the food was was awesome and the new remodel it looks fresh in here we had our favorite server Nette
2025-06-26
Useless
This app generally doesn’t work. Login fails even on WiFi, when using a password manager. App is generally useless
2025-06-24
GET THE COOKIE BUTTER PANCAKES! 🚨 🥞 ‼️
GET THOSE COOKIE BUTTER PANCAKES WHILE THERES STILL TIME!! 🤯 🚨 🥞 ⚡️
What are you doing still reading this review??
Get to the Pillars holding up the building server the COOKIE_BUTTER_PANCAKES!!!
2025-06-23
Bad
Over cooked chicken and undercooked onion rings
2025-06-21
Dont order to go
Ordered two different hamburger meals (the classic and the brunch with drinks)
And they gave me 2 brunch burgers instead. And also forgot to give me the drinks.
Id just rather not order online again, but all things aside they do good service when going inside to eat
2025-06-20
Absolute Trash
Can’t login after resetting password multiple times. Never seen an app this bad in my life…
2025-06-19
Reward points could be lower.
Now you need more points to get less food.
2025-06-12
IHOP
I love IHOP so much I miss the old Mac and cheese IHOP will always be the best
2025-06-10
App Doesn't Work
The place is good, decent breakfast for decent price and a reliable chain across the country.
But their app is garbage, I can't even sign in on iOS as of 06/10/25 .
No reason, it just redirects me back to login every time I type in my credentials, I even reset my password twice to make sure I didn't have it wrong.
Fix your app.
2025-06-09
Doesn’t work
This app is a joke. Their site is a joke. Ihop you should hire someone who knows how to code website or app
2025-06-09
Fix Apple Pay payment
I have tried to use this app multiple times to order to refrain from going in the store, Everytime I had a problem paying for my order even when I had my debit card to the app it just doesn’t process my order. I be hungry ash n it don’t be workin make me not een want it nm👎🏽
2025-06-07
Ty
Worst store, worst customer, bad food
2025-06-05
Why?
We really appreciated the ability to PAY our check through the app. Why was that feature taken away?? Please bring it back!!
2025-06-04
Good
IHOP is good, but the rewards could be better. No dinner items available for rewards
2025-06-01
Not working & frustrated
I have been using the ihop app since it started. Used to work OK, sometimes glitchy. For the last 2-3 weeks I’ve been waiting for an email in order to get into my rewards. Today we tried again, no email sent. Frustrated because I have pan coins I could spend, I never could add my last visits points & I hear that the pay & go is gone. I wish someone would contact me. I’m now looking for a better place to grab a meal or pancake.
2025-05-31
Can’t pay from app
You used to be able to pay through the app. Apparently this functionality has been removed with no explanation. Ridiculous. At least stop advertising that you can pay from the app.
2025-05-30
I hate this app
I truly I hate this app, never works
2025-05-28
Broken
Can’t long in. Always says login unsuccessful
2025-05-15
Can’t pay check anymore
The app use to allow us to pay our check, but now you can’t . How can we accumulate points if we can’t pay in the app anymore??
2025-05-13
Not great
Should be able to order food as a guess without signing up app.
2025-05-11
Data hog
This app can easily chew through a gigabyte of data in a couple of minutes. Paying 1 bill used 1.39 GB. That is not acceptable.
2025-05-10
Rewards
Seems I have 118 pancoins yet the app says the market is closed no matter when I log on???
2025-05-10
Broken
Doesn’t work never lets me log in
2025-05-08
Better than Denny’s but not by much
The pay feature is no longer available on the app but on the app and website still says that you can pay through the app I used to go to ihop a lot but the location in my town was shut down and last time I went to a different location it doesn’t let me pay on the app I don’t want to have to wait to pay when I’m done I want to leave very inconvenient previous rating is 4 stars.
2025-05-06
Confusing
Not sure why the tagline isn’t “international house of pancakes.” Why would it need to be “everything you need right here”? I don’t get it.
2025-05-04
Love IHOP but It logged me out and won’t log me back in!
I love going to eat there with my moms and grama, I grew up coming here with my grandparents. Will always be my “to-go to” 💙
2025-05-03
Password is broken!!
I’m trying to my change password into account and not working. I can’t access to ihop app. Need to fix it!
2025-04-30
What TH happened?
This app used to be absolutely seamless. probably one of the better to use checking out. About two months ago, the app had completely changed and now we can know how to pay through the app and they have taken away some of the better rewards which to me makes the app absolutely moot and also gives me no reason to come back to ihop. It seems trivial, but in regard to efficiency, this is not it. Do better.
2025-04-28
Cant never place a order
I does not matter what i use is wont place the order is saying we are unable to place order is happen all the time
2025-04-25
Can’t pay but charges you
I enter in all my info and then it charges me and tells me all my info is wrong. What a joke, haven’t had ihop in almost a decade and now I know why.
2025-04-19
Don’t order delivery from app
I have an ihop less than a mile from my house. I woke up hungover and placed an order Freon my favorite location the one less than a mile from my house. The app put my order to a restaurant 7 miles away that will take 45min to an hour to arrive. Even though I asked to start my order at the specific location I wanted. If the location was busy I’d rather have waited for that location than get food delivered from farther away so it’s cold. You do know you serve breakfast food that’s meant to be eaten right away? Yeah if I wanted food from farther away I’d order from a different restaurant
2025-04-17
No pay option
What happened to the pay option? Bring it back. Your rewards option is no bueno too. What happened?
2025-04-15
Horrible app horrible company
Horrible app horrible company with horrible so called rewards and predatory business practices. Ihop does not deserve anyone’s business
2025-04-13
Discounts not available when using apple pay. PLEASE FIX
When using apple pay and using discount code, YOU DO NOT GET THE DISCOUNT. PLEASE FIX. Using a reg credit card you get the discount, but not when selecting apple pay as payment method
2025-04-12
No payment option.
You took away the option to pay my bill through the app. That was the only reason I have apps. Please put this function back into your app.
2025-04-11
Best Colorado Omelet and Strawberry pancakes.
I dine in at the Kent County Maryland IHOP on 4-11-2025 at 3-4 PM
2025-04-06
What happened to the pay via app option?
We go to IHOP a lot, it’s my daughter’s favorite. When they are busy it was very handy to pay via the app and leave. The last few times it didn’t seem to work, and now it’s gone altogether. Will it be coming back?
2025-04-06
Pay with app not working
I tried to the pay with the app each time I go to ihop. After selecting the payment method the screen is white and nothing else happens.
2025-04-02
Give us back PAY & GO!!
I liked the app back when I could pay through it. Now I have to wait for a waiter to finally come back around! I normally paid with Apple Pay and it worked all but one time out of maybe 30 times. I’m really hoping they bring back that option!!!
2025-04-02
What happened to Pay & Go? How do you pay online now?
n/a
2025-04-01
Why remove the ability to pay?
You removed the ability to pay in store! And, you removed all the good items from Stack Market. What is going on, IHOP? Very disappointing!! Denny’s is right across the street!
2025-03-29
Hate this app
Every time I log out it makes me enter all my info and it then says it’s wrong. I change the password and still says sign in is unsuccessful
2025-03-28
garbage
impossible to place an order, the payment does not work
2025-03-27
Stack Market Rewards Now Horrible
Very disappointing move IHOP. You had one of the best reward systems around and you completely ruined it by getting greedy. Change the rewards back to what they were or I see a mass exodus of loyal customers like myself taking our business elsewhere in your future.
2025-03-27
Trash app
The app is bad; no way to manage payment methods except when ordering, and occasionally will just throw an error that claims you don’t have a payment method selected, blocking you from placing orders.
2025-01-07
Good app but hard to read
I like the app and I It’s easy to use. I use it often and get rewards for using it. The only problem I have with it is the fonts that are used, which are very small and thin, making it hard to read. The worst font is the prices, which are small, thin and yellow on a white background. I struggle to see the prices and usually have to click on an item to get a slightly better view. I would love to see a better font and color used
2024-11-30
Buggy, buggy, buggy
I enjoy getting delivery from ihop and I like being able to use the rewards through the app but please, please, please fix these bugs.
The app will not save previous addresses well, I have to type in the apartment number and the instructions how to get in EVERY TIME. Also, I like that you can save previous orders, but when I pick a previous order and add it to cart it changes my order from delivery to pickup EVERY TIME. So I then have to enter in my delivery info again. I've ended up just never using the favorites feature because of this bug. Also, today I had the app crash because I looked at a previous order that seemingly is no longer on the menu. A simple "this item is no longer available" message will do the trick. I don't know how many times I can rate my order experience 1 star before any of these bugs get fixed.
TL,DR; the ordering experience on this app is terrible - but can be fixed! The only benefits to using it are the rewards if you order or visit iHop frequently.
2024-10-27
Love the app but needs a few upgrades
Please add the ability to customize a order like picking say crispy bacon when ordering it or at least add a special instructions tab. Also adding the ability to view past orders/transactions and cancel/edit orders after they been placed. Otherwise I love the pancake rewards and getting lots of free pancake orders. It is a little confusing how the French toast is only like $1-2 dollars more than a full stack of pancakes but it costs 15 more pancoins when they are almost the same price.
2024-09-12
Ordering Delivery Issue
While I do use this app quite a bit as it is one of mine and my kids favorites places to eat breakfast, there is a glaring issue when ordering delivery that has happened to me every single time I try to get my order delivered. It will almost ALWAYS automatically check out as in-store pickup. I’ve only have had one instance where it fully checked out as delivery despite me making 100% sure it was selected for delivery every time. It’s not like you can even edit the order after paying, it reduces the order price but will almost never be a delivery order. It’s pretty annoying as this means instead of just waiting for it to get delivered at home, the kids will now have to get ready, loaded into the car, just to pick up the food.
2024-09-02
No info until we give iHOP our info
This app will show you nothing past an locations list unless you sign up, which means providing your information. (It will not even let you submit a comment to them about this, which is why I had to go public with this review.)
If I want to know the menu items, the prices, or the times of the special menu, I can go to the website or I can phone them and take up the valuable time of an already hard working staff person. The app should enable me to learn this information without bothering to go to a large screen and Rita the web. it does not.
Apparently to IHOP (and many other food companies, apps are about online ordering. To me, and probably many other customers, abs are about getting information to see if I want to come in and be a customer for a particular day. An app should be about ease for the customer.
Yes, it tracks rewards. But all too often the introductory reward is only good for a limited time which prevents me and others from wanting to sign up when first looking at the app.
Sadly, even if I give my info, I still don’t know if it’ll help me at all.
2024-05-08
Why Download?!?!
Why Download When Your Local Store 9 out of 10 Times Has Online Ordering TURNED OFF!! Have to travel if you want to use your pan points, since store says they can’t redeem them in store, has to be done online. So pan points expire, making it useless to use their rewards program. I understand stores get busy, but either offer online ordering or don’t!! Stores should not have the choice when they will accept online orders and when they won’t. Online orders in most customers eyes are the same as physically being in the restaurant. I still tip, but they just don’t seem to care about customer service anymore!
2024-02-22
Meh
Doesn’t support apple pay, doesn’t support copy paste of credit card info, which means you have to type it manually. If you want to save your card, that’s fine, but I don’t like online companies retaining my card info for security reasons. The interface on an iPad doesn’t appear to support the proper dimensions — menu items are cropped, you can’t see labels without a lot of finger scrolling. Placing an order for pickup then sends a link via text which, when you click on reopens the app and asks permission to connect to safari, and then provides instructions saying, basically, “call when you arrive”. So, the app then requires 1) web access, 2) text (or email), and 3) a phone call. Much room for app improvement!
2024-02-11
Terrible
I never write reviews but this app is one of the worst I have ever experienced. So difficult to maneuver and order. There is no place to click on your cart and not user friendly. Inputting a time for an order to be ready in advance is inaccurate and glitchy. Terrible customer service and impossible to cancel or edit orders. Must contact DoorDash in order to cancel an order (which is not stated anywhere nor any number to call) and even then difficult to get it canceled. I’ve called IHOP more times today than I ever have wanted to in my life just trying to get my order canceled and refunded. Do not get this app. If I could rate this less than one star I would.
2024-01-15
Login Issues
I’ve had the app on my phone for quite some time. Today was the first time I attempted to use it on a long time. When I tried to login, it told me my password was wrong which I knew it wasn’t so I tried using the Forgot Password feature but I never received the reset password email. I tested that feature with a few of my other emails thinking maybe I had the wrong email. But still no reset password link received anywhere so I created a new account using the same email as before. It let me do that. I just figured my account was closed since it had been a couple years since I used it. I tried logging in with the new credentials and then it started telling me my password needed to be updated. Now why would I need to update a password I literally just made the same day based on the password requirements suggested by the site???? So I said let me try logging in on the computer instead. Login works just fine on a PC but will not work on the app! So if I’m out and about, the app is useless to me because it’s not letting me login period. I even tried creating a new account on the app thinking maybe the app is just different from the computer way. Guess what message I get this time? “An account already exists with this email.” Really? Ya don’t say! -_-
2024-01-07
It’s not that good
The design of the app is quiet boring and there are some significant errors in the layout and design, for example if you have a gift card and a regular card it can’t charge both at the same time so now i am left with a gift card with $3.01 cents that the app won’t take the money off of because it is not the amounted total. there is no additional security on the checkout button to make sure you order is correct it just charges right away leaving people to often time make errors. the design of the app itself is also very underwhelming. it is overall a VERY MEDIOCRE app.
2023-12-12
Be careful when you’re ordering
Be extremely careful when you’re ordering. You’ll choose what location you want to order from then at check out at oil change to the closest location. It’s happened to me three times in this last time. I’m finally over it. It caused an additional 40 minutes. on my way to work, otherwise I would’ve had to repay since the store that I originally ordered from would not make the order. I would rate it one star, but the rewards are actually pretty solid, so I’ll give it two. If we can get the location issues fixed, then I’d say it’s a four star app. But the location causes a lot of people from what I’ve read a lot of grief.
2023-12-10
Please fix display to use entire screen width
Please fix this app. I don’t know if it’s because I have an iPad or what, but: After selecting the location, the screen is blank except for a box in the top left you have to select to actually display anything. Then, when you select it, it only brings up the menu in the left 1/3 of the screen. So, you can’t see very much of the menu, as it’s only using a small portion of the screen width. Doesn’t anyone else have this problem? Please fix and use the entire width of the screen to display the menu. Also, why not display the menu (in the entire width of the screen) right off the bat, without having to select the box at the top left from an initial blank screen.
2023-11-08
Payment and Ordering Big Headache
Although this app has evolved over the years, there are still issues. Using the previous/recent orders only allows you to reorder using the same address. You can’t change it without starting over. Also when it comes to payment, it won’t let you place the order because the option to use a credit/debit card isn’t available. Now I’m forced to use door dash directly to order for delivery. I do have to the ease of ordering and make changes to the items is nice. The app would be great if they fix those issues.
2023-10-15
Incomplete
I loaded and used this app for the 1st time yesterday. Placing the order was easy peasy. I think what’s missing is an option in settings to view your current and past orders. Upon placing the order, I received a text for the timing of my arrival and curbside delivery. The link took me to the details of my order within the app. I waited for more than 20 minutes past the ready time indicated and had to call the store to let them know I had been waiting at which point the server came right. What might be a better option is changing that text to letting the store know the customer has arrived. However trying to find that message again searching through the app was unsuccessful. Not a bad app at all. Just needs some enhancements.
2023-09-11
Pan coins and rewards disappeared
I opened the app and like every time I do this simple act I am immediately force to update the app. After the update is completed I come back to the app to find that all of my Pan coins and rewards has been taken from my wallet. My transaction history disappeared as well and show a message that says “The data couldn’t be read because it isn’t in the correct format” I have no clue what that mean nor how to put it in the correct format. All I know is I have recently spent a lot of money with IHOP using this app for the benefit of pan coins and rewards. Is there anyway this could be corrected and compensated?
2023-08-27
This app is designed to take advantage of users
After selecting an option for how to receive your order, the app will randomly switch the option to “in store pickup”. Of course, if you’re not constantly checking, you will not notice this until AFTER you have paid. And I’d imagine it’s next to impossible to have a simple conversation with someone at the store to cancel your order. Thankfully the one time this interface tricked me I had used a coupon for a free meal. Also, once you back out of the order confirmation screen there is no way to get back to track order or contact your driver. If not for constant checking, I would have my money taken for nothing every time. I shouldn’t have to play some game to avoid being robbed by an international company.
And it’s 2023 , there should be an Apple Pay option.
2023-07-23
Terrible online ordering experience
I act like writing this will actually make any change because you haven’t made any actual useful changes to this app in 4 years. But sure why not anyways.
No inapp copy paste in 2023. No autofill information in 2023. Makes you enter password and card info manually. Thank you for making me go find my card and enter manually even though every other app I own can enter from my phone. Also thank you for not taking apple pay too! Also can’t even find the status of current order once you leave the app? Also why is it constantly tracking my location just to find the nearest location.
Can’t even use website to order instead as always comes in error. Thank you for the always terrible experience ihop.
2023-02-04
Still problems with the app
Update: It doesn’t recognize my password. It also won’t send me an email to reset my password. It also will not let me create a new account with the email address I have because an account already exists BUT somehow if I order online as a guest with a phone number it’ll text me and THEN the app recognizes my password and email Historical: Tried this order a few times and there was no obvious way to add the tip. Also I asked for curbside and put in my car info but when the order was complete it said go into the store and identify my pick up?
Not sure when I put this last review in but the problem still exists as of 2.4.23. When I finally did get an email to reset my password, my iPhone generated one but then there was no option to update it in my phone. so I’m back as square one ordering as guest
2022-11-13
Usability Frustration
I was glad to see an updated app, hopeful for improvement over my big beef with the old one but instantly met with familiar frustration on my first order. After selecting delivery option and location you’re given the option to repeat a recent order, which overrides both the location and delivery method. While technically you showed the change on the next screen, no one is expecting those things to change so you’re not looking for it until the confirmation screen where it’s front and center that you now have to get your sick self out of bed to go pick up your family order at an inconvenient location. Also, I couldn’t see a way to order just a side of eggs in the menu. And please have a way to see your current and historical orders/receipts. When you go back to the app to confirm the seemingly random location the app picks for your order, the confirmation screen is gone and there doesn’t seem to be a way to find the open order. But, hey, there’s pancoins now. Sorry for the rant but I love the brand and want more for it. Also, I’m sick and it’s cold out. Oh yeah, I tried to leave this feedback directly on your in-app long feedback form but it kept asking me for irrelevant things server name and check number before crapping out on some location field error and resetting the form after I had to do the Captcha thing twice. Ugh.
2022-10-29
App OK but needs customizations/notes
App is quick, not very buggy, intuitive, and pretty comprehensive. However, there is no place to indicate an allergy or request minor modifications that are available in restaurants. For example, a scramble or soft scramble instead of an omelette (same ingredients) or to request condiments (example, you’re staying in a hotel and don’t have any ketchup). There should be at least an order notes section so people can make minor, no-cost impact requests. It’s a waste of time for busy restaurants and customers to have to call and possibly miss the window of opportunity.
2022-10-22
How does this app have the rating it does?
The food is good, the app is terrible! Let me list some of the ways I was continuously tempted to give up on ordering: hard to navigate, hard and confusing to use rewards, if you leave the app the cart doesn’t save and you have to start all over, you have to hunt for the syrup option, pickup time selection was glitchy, it didn’t give me option to add tip, no Apple Pay or PayPal option, and worst of all, if there’s a way to check in to say you’re there, I could not find it. I went to the “contact us” tab to complain, and they even made that complicated requiring that a ton of info is entered before it can be submitted.
2022-10-01
Location change needs adjustment
The app has come a long way the past few years and I like the addition of the pancake rewards and how it feels similar to a crypto app. It’s a few years ahead of other companies now and definitely moving in the right direction. One hangup I have though is we have 3 IHOP locations around us and I change the one I order at depending on whatever else I have to get/do at the time. Right now the app asks you which IHOP location you want to order from, then when you start your order, shows you previous orders you can reorder. The only problem is, unless you force it to change the pickup location back, it will order from the same location as that previous order. Either ask if we want to reorder a previous order first, or don’t overwrite the location selection from the previous menu. It forced me to chose between losing an hour driving to another location for a hour old food or wasting $45 and leave it there.
2022-09-18
App works after all, service is weird.
The app works fine. However, this is across the app and website, if you place an order there is no way to view it. It will look like you have not placed it, it won’t appear in transaction history, and will not show you the coins earned from the purchase until you pick up your order. That is very bad, you already took my money there should be zero need to withhold the information until I receive the food, especially when we double check to ensure everything we ordered is included as restaurants often forget something. Every other restaurant lets you see the order you just placed, some even show you the status of your order or check you into a pickup parking spot. Unexpected from a chain as large as IHOP.
2022-09-07
Fix the ordering issues on the App
When you place a order you can select a location but it will always revert back to your favorite location once you are about to check out. Which will cause the order to be processed to your favorite location even if you are not there so you have to manually check it more than twice to make sure the app doesn’t put the wrong location and take your money. I don’t order for delivery anymore because it often bugs out and glitches making the third-party drivers not see who the order is for. My advice would be to order the food , check the right location, and go in the store yourself and pick up your food because they need to reprogram this entire system.
2022-04-18
Here is one app that can help restaurants loosing customers
Major pains! After so much trouble trying to download, trying to register also having many problems every steps; then after all that you would think that the app actually works that when you did make a payment for your bill and able to earn rewards accordingly!! Well!! WE HAVE TOO HIGH OF THE HOPE THAT THIS APP ACTUALLY WORKS!! It was like after getting chased down accusing we did not pay the bill ; so customers actually HAVE TO BE RESPONSible for your app that’s NOT WORKING to add to that we still need to drive back to pay the bill by using the old school payment!!
OMG !! THIS IS THE APP OF A NIGHTMARE!!
This evening turned out to be several hours of troubles after TROUBLES!!
2022-04-04
Not working at all
I don’t know if this app is just new or what because it didn’t work. I tried to see my wallet rewards and it kept saying “data can not be seen” until I closed and reopened the app 5 times and then it worked. Then It would not let me place an order because every time I would try to place the order it would load the page for half a second and then kick me back to the cart no matter how many times I tried restarting the app. Lastly every time I would try to exit from my cart it would just crash the whole app and wipe my order. I went ahead and just used the browser instead which worked perfectly. I really hope the app improves and I would love to use it in the future once it has been fixed!
2022-03-20
Pickup Time Is Incorrect
I placed an order 45 minutes in advance and arrived at the scheduled time. The lobby was full of other people who also ordered via the app. We were all told it would be an additional 45 to 60 minutes. It seems like the logic should’ve picked this up instead of sending all of us to the restaurant at the same time, but it didn’t and there was no communication workflow to let us know the orders were delayed. After more than an hour, I couldn’t even cancel the order. I had to dispute the charge of my credit card. Granted, I did all of this as a guest user in the app. I didn’t sign up bc iOS didn’t detect the contact fields at signup and there’s no alternative login option (Facebook, Google, Apple). As a guest user, I should still be able to track my order, though. Instead, I just a received a noreply confirmation with no contact option for a service issue. The app is clearly designed for function over experience.
2022-02-26
Needs improvement
The IHOP app is a good basic food ordering app but does have a few places where it could be improved. One place is to add in customization options other than the built in options. You could incorporate a note field where you could write in any type of customization, for example if you want real eggs as opposed to powdered eggs you normally have to ask them at IHOP to make that change but there’s no place to do that in the app. So no customization of any options that you would normally be able to make it a store can be done.
2022-01-21
Lots of room for improvement
I ordered delivery through the app. First problem is that it says tip $0.00. I looked everywhere to add the tip, but it wouldn’t let me. So I plans the order and hoped I could add afterwards. Nope, not allowed. I called the restaurant to see if they could adjust on their side. They couldn’t. Then there is no way to track the status of the order. I placed the order at 12:07 pm, it is currently 1:25 pm and we still don’t have it. I tried to call and the person who answers was extremely rude. She was bagging it up then. But the original driver was not there to pick it up. I don’t even know how many Driver’s have cancelled. I drive for DoorDash and UberEats and I refuse every order unless there is a tip because $3.00 isn’t worth it all. We have Covid and cannot leave the house. So yeah, all around now I am also extremely frustrated with this whole experience. I won’t be using the IHOP app again, unless I can tip my driver and track my order.
2022-01-09
Easier checking out as A Guest- Go figure…
I’ve been trying to order breakfast through DoorDash and order was cancelled without explanation other than try a different location?
I remembered about the ihop app but I didn’t remember my password so tried to reset it but didn’t receive a password reset in my email?
This is the 2nd time in 2022 that checking out as a guest was a huge time saver, the only downside is double the cost…I’ll still rate 5 stars on checking out as a guest…
2021-10-03
Easy App ordering Finally!
We had months of trying to order with the app and always getting an error message and not able to place an online order through the app or from the website. We googled the error and found out that everybody else had trouble with online ordering when it came to checking out. Needless to say we just cook breakfast at home every time which I prefer. Today my husband said hey let’s go to IHOP, I didn’t feel like being out amongst others still during this time of Covid so I thought I’d try the app again. Looks like it’s finally been addressed and ordering this morning was a breeze!
2021-08-05
Needs A Little Extra
The app functions well, it’s responsive and never crashed on me. The issue is the lack of ability to customize. For instance I wanted the strawberries on my pancakes but not bananas. The only customization was to add them both.
The issue of not being able to pay by card is the worst problem for me personally. You can do gift card but not bank. I don’t like that for curbside pickup because then my card is in the hands of a stranger while being out of my sight.. for that reason I scraped my order and wrote this review.
2021-06-10
Not bad for first time.
Worked pretty well first time out. Would be better if used Apple Pay or Wallet for credit card instead of inputting Card info, I prefer Apple’s security to any other company. Was able to easily add and edit orders to each person’s requirements. Would be nice to have an overall comment area for any special instructions though. Wasn’t able to add a tip to the total, need to have that option unless I missed it.
2021-05-08
Restaurant ordering system down
Sometimes I go to order and build out my (family) choices, then only when I get to the very end it says the restaurant (the closest to me) is not accepting online orders.
I tried calling the restaurant to ask about this and they sounded like they had no idea what was going on but said they would "reset" the ordering system. I waited ~5 minutes and still was unable to order, so we all ate frozen waffles at home instead of spending ~$50 for a family breakfast at IHOP.
This obviously shouldn't happen -- presumably IHOP has data and monitoring of its systems and could find some way to alert a store manager when their system is down, or auto-restart the system, or better yet fix them so they don't go down in the first place.
2021-04-13
No options to add notes, thus bringing me food I didn’t want after their CS messed up
Being a creature of habit, when my SO suggested getting IHOP I was all in favor (since I already knew what I always got) but this time (my 1 & only time to try your breakfast delivery) I never got my order.
You see I have this problemwith certain textures (ex moistness versus dryness which is like swallowing medicine without a drink), so no matter what I am getting anywhere I ALWAYS have to get (or have) extra sauce/ condiment/ etc. so since they didn’t have a spot for a note on the order I wasn’t able to submit one and so I decided to call the location it said I was ordering from. Also, just in case, I decided to chat with the delivery company (I have screenshots and such showing all the details) to get them to double check...after half an hour of the phone ringing & ringing but never picking up (& yes I did call back) me repeatedly giving the right info over chat & them repeatedly saying I didn’t order through them, they finally found it...right after the driver had picked up the food...VERY CONVENIENT...I even explicitly said if I wasn’t able to get the sauce I didn’t want it, but 5-10 minutes later food shows up exactly as I knew would come dry & inedible. So I wasted all that time, had to work with a company with shady business practices, never got someone on the phone from the location I was ordering from & got inedible food & CHARGED FOR IT.
Never eating here again!!!
2021-04-08
Ihope IHOP reads this
The app was super responsive, very easy to navigate. It even accepted the coupon I used for my very first order, I added my payment information and it took it without hiccup’s. I’m so used to apps not working I am immune to the long wait time, calling into the business and having to place my order when human error is just as bad, over all i love IHOP, they put a lot of effort into the meals, the look of the business it doesn’t surprise me they got the app looking amazing and easy to use. Thank you to you all, for all your hard work!
2021-01-25
No Grits on the menu
The only issue I have is that they have grits but not on the app menu so I have to call the location and ask to add grits to my order the store manager said that I need to complain so here’s my complaint. Not all management will accommodate unless specified also there isn’t a note box so send notes of that kind of communication either. However despite my complaint Raytown IHOP on 350Hwy is the best they are patient with customers and the food is always hot and delicious keep up the amazing work and thanks for all you do in during this crazy Pandemic it’s greatly appreciated!!
2020-12-17
Needs improvement
Seems like anytime I use this app, the order is messed up. Today I selected 6:30 pm as my pick up time. There were problems with my payment card. The card info didn’t attach to the order so it had to put input again. By the time that was done I got a pick up time error. Insufficient time. So then I changed it to ASAP. Keep in mind I selected 6:30, but ASAP gave me 6:31 😂. Went and picked up the order. My fault I didn’t double check the contents. We ordered 2 optional side salads. Those were not there. But the dressing was. So I compared the email receipt agains to stores ticket and the salads are not on the ticket, but they are on the email. Somewhere the system dropped that out. Done. No more. I’ll pick another restaurant
2020-12-12
Almost there
A lot of things are great with this app, but two things would really make it better.
1) Some options aren’t available as selections for specific meals (e.g. sometimes seasonal pancakes don’t show up as pancake options with an omelet), and a few extra customization options would be nice (e.g. well done bacon)
2) Enhanced, modern payment options should be implemented. When adding payment information, the card number and expiration date fields don’t identify themselves as payment fields, so it doesn’t trigger the OS to suggest autocompletion of saved payment information. Also, Apple Pay, Google Pay, etc. should be auto-includes for all apps accepting payments at this point.
2020-07-19
Needs improvement
The app is good ordering platform to have especially during the pandemic. However it lacks certain things that would allow it to cater to consumers needs in a more effective manner. Certain items allow for customization because there are so many particular options but some things lack this option and you cannot write a note if you want any sort of specialization on the particular item. For example an individual can ask for extra crispy bacon or an extra egg while dining in but they cannot do that on the app because there is no option to specialize.
2020-07-10
Cannot place orders for future
Most restaurant apps nowadays offer mobile ordering. This does as well, but unless I am doing something wrong, I am not able to place an order for pickup tomorrow. My wife is meeting a friend at 9am tomorrow morning, and I am dropping her off. I figured I’d grab some food while I am there on my way to work. I wanted to order my food now and have a pickup time of 9am, so I don’t have to worry about making an order in the morning when I am focusing all my time to getting ready for work. Unfortunately, if you place an order, the restaurant has to be OPEN at the time of placement, or else it just lists the location is closed. If you do place an order during open hours, it has to be set for an ASAP pickup time. Easy fix, surprised no one thought of this
2020-05-16
Good but needs improvement
I like that I can order online and it gives you all of the ordering options that the wait staff has so you can customize your food to your liking just like in the restaurant. However, you have to use the search option far more than I would like to find you food. The biggest gripe I have is with delivery, it searches your address which I can understand many delivery option apps do this but there is no space to put your apartment number not even a section for special instructions which is where I put the apartment number in other apps.
2020-04-18
Terrible!
I’ve never felt the need to leave a review for an app before, but this one is so terrible I had to talk about it. The app is just plain broken, I try to order and it say “please enter a valid phone number” I already did... SIX TIMES. Then it doesn’t give you an option to go back and correct your info if you had entered it incorrectly, so you have to close the app and start all over. Then finally, when you don’t experience any of those issues the app will just freeze on the checkout screen and you have to close it and start all over again.
I tried for about 25 minutes to order food, and finally gave up and just ordered off of Postmates and paid the extra $3 for delivery cause I couldn’t stand this app anymore.
Please fix this buggy app.
2020-03-21
Not what I was expecting
I’ve never ordered of this app and today was the day I decided to download and order. I was planning on getting the spinach and mushroom omelette, my wife wanted onion rings as a side for her sandwich. Neither one of the these items displayed. We have ordered this food multiple time at the restaurant without issue. After getting frustrated, I tried calling the restaurant to place my order, but due to the virus, they are only taking online orders. I was able to get an order placed, but I’m not happy with it. They need to update this app with a complete menu listing. It seems things are missing.
2019-10-06
Good App, Could be great with some improvements
I really like the idea of being able to place my pickup order through the app. When we call our order in, they can never hear us well on the phone and our order ALWAYS ends up being wrong when we arrive. With the app at least it’s put in plain writing with less room for error if they read and follow it correctly. My major issue with the app is that you can’t relay special requests to the restaurant like you could in person or even over the phone. For example, I always request shelled eggs, scrambled lightly. There is nowhere in the app to specify this request. A comment or special request section might be helpful to accomplish this. The other issue that I have is that our local IHOP’s have specials that we can get if we order in person or via phone. The app doesn’t reflect that pricing, you have to pay the full price. If we are ordering menu items with no special requests, it is otherwise a really convenient app to have!
2019-02-18
Needs work
I’m an app tested I see other write they know testers and I did a 3rd grade level tests and founds bugs that would never come out an an initial release.
Tested App and Mobile site in Safari iOS
Some pancakes don’t let you add or double their own toppings so you can add it, ??? Kind of big deal when pancakes is the only section I tested.
When checking out makes it seem as paying now is an option, it asks you but it’s telling you.
Has a a fun button that does nothing. Doesn’t change the screen or tell you anything but from what I found the Pay Now button is there for decoration with no action tied to it, it already checked the fields have value or not if you don’t push it.
You add payment info (4 fields) and just use the check out at the bottom and that works.
But what happened the 3 times I hit the Pay Now button above that did nothing (didn’t charge my bank 3 times right?!!?) Nope it didn’t do squat.
Why did I hit it 3 times first I though thumb was dry then I saw the second didn’t do anything wasn’t my thumb, 3rd well I had to 😐 for fun.
Hopefully the store throws in the extra blueberry that couldn’t be ordered after all that free testing.
Overseas developers you’re welcome.
2019-01-24
Easy Peezy ordering!
I Love how the app is organized for placing a online order!! Not to throw shady BUT I am.. last time I was at the ihop in Pooler Ga, I did not like the service. Our food was wildly bad except the pancakes. AND WE LOOVE our pancakes from ihop and who could mess up a pankcake? I mean it’s ihop for crying out loud, you just can’t. Period. So this app makes it SO easy for us to make that order of pancakes and dip so we don’t have to deal w/ the extra stuff. LOVE YOUR PANCAKES IHOP and I still have Ihope in your customer service as well:’-) have a wonderful 2019 happy day, god bless
2018-06-26
Stores should be prepared
The app itself works fine for me, but I find it odd that you can’t add a tip in the check out section. Most food apps give you that option. My biggest complaint about this app has more to do with the restaurant itself. If you’re going to allow mobile orders then be prepared for them. I have ordered through this app about five times and not once has my food been ready to go at the time the app promises. I am usually in the restaurant 10 minutes waiting for my order it be bagged and brought to me. This morning they had no plastic utensils other than a spoon. Have you ever tried to spread butter on a pancake and eat it with a spoon?
2018-03-11
Needs improvement
My husband is a developer for a national company, and for that reason I’ve become more familiar with how apps SHOULD work. This app needs improvement and it seems rather obvious someone wanted it released before it was ready, before it had been properly tested, and before all necessary information was included. My personal ‘gripe’ is that I have an iPhone X and the final order check out screen has the exit box at the far top left corner, above where it ought be, so it’s impossible to use. In order to re-enter the app, I have to hard close it and reopen it to reset the screen. This should not be necessary, as it seems to indicate the developer unnecessarily messed with the size coding for the iPhone X template provided by Apple. In this day and age, where everyone is used to apps working nearly flawlessly, I give IHOP props for finally entering the tech world, but thumbs down for execution. Someone doesn’t quite know what they’re doing here, and is not taking notes from other higher functioning apps. Get a new developer or kick this one in the pants and tell them to get it right. If a novice can see the issues here... I worry that someone more seasoned has missed these things and still chose to roll it out.