2026-04-10
Review
Excellent and well designed
Updating
-5
#32 in Top Free Apps > Health & Fitness
iPhone Screenshots
Description
The myCigna app gives you a new and improved way to easily access your important health information. You must be a Cigna customer to use the secure myCigna mobile app. Features available are based on the coverage you have with Cigna.
HealthKit is integrated into myCigna in order to serve the ability to customize your Find Care and Telehealth experience.
ID Cards
• Quickly view ID cards (front and back)
• Easily print, email, or share from your mobile device
Find Care
• Search for a doctor, dentist, pharmacy or health care facility, from Cigna's national network and compare quality-of-care ratings and costs
Claims
• View and search recent and past claims
Account Balances
• Access and view health fund balances
Pharmacy
• View and refill your prescriptions right from your mobile device
• Update billing and shipping preferences
Coverage
• View plan coverage and authorizations
• Review plan deductibles and maximums
• Find what’s covered under your plan
Wellness
• View goal activity and awards
Languages Supported
• Spanish and English
About Cigna
More than just a health insurance company, Cigna is a global health service company--dedicated to helping the people we serve improve their health, well-being and sense of security. We make this happen through a broad range of integrated health care and related plans and services, and proven health and well-being programs that are targeted to the unique needs of our customers, clients and partners.
What's New in Version 7.18.0
Minor enhancements and bug fixes
Information
Developer
Categories
Version
7.18.0
Size
130.6 MB
Game Center
No
VPP Device Licensing
Yes
Rating
Rated 17+ for the following:
Frequent/Intense Medical/Treatment Information
Compatibility
iOS 15.1 or later
Devices
iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPhone 16, iPhone 16 Plus, iPhone 16 Pro, iPhone 16 Pro Max, iPhone 16e, iPhone 17, iPhone 17 Pro, iPhone 17 Pro Max, iPhone Air, iPhone 17e, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPad Air 11-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi + Cellular, iPad Pro 11-inch (M4) Wi-Fi, iPad Pro 11-inch (M4) Wi-Fi + Cellular, iPad Pro 13-inch (M4) Wi-Fi, iPad Pro 13-inch (M4) Wi-Fi + Cellular, iPad mini (A17 Pro) Wi-Fi, iPad mini (A17 Pro) Wi-Fi + Cellular, iPad (A16) Wi-Fi, iPad (A16) Wi-Fi + Cellular, iPad Air 11-inch (M3) Wi-Fi, iPad Air 11-inch (M3) Wi-Fi + Cellular, iPad Air 13-inch (M3) Wi-Fi, iPad Air 13-inch (M3) Wi-Fi + Cellular, iPad Pro 11-inch (M5) Wi-Fi, iPad Pro 11-inch (M5) Wi-Fi + Cellular, iPad Pro 13-inch (M5) Wi-Fi, iPad Pro 13-inch (M5) Wi-Fi + Cellular, iPad Air11M4, iPad Air11M4Cellular, iPad Air13M4, iPad Air13M4Cellular, iPod touch (6th Generation), iPod touch (7th generation)
Languages
English, Spanish
App Store: Customer Ratings
Ratings & Reviews
4.8 of 5 (144,372 Ratings)
App Store: Customer Reviews
2026-04-09
Great app
Love the Cigna app.
2026-04-08
Cigna
It’s great.
2026-04-08
Incentive program removed
Updates keep breaking the incentive program. Clicking on the correct wellness menu button instead takes you to the health assessment.
2026-04-07
Helpful
Thanks for this app! I love that it easily shows who’s available to me nearby. I don’t have to do any hunting
2026-04-07
Working App!
The App works as intended and answered more questions with information it pulls up.
Definitely helps understand insurance and coverage easier.
2026-04-06
Easy to navigate
The site is user friendly!
2026-04-06
Cigna App
There is no option to pay monthly payment.
2026-04-04
Everything I need at my fingertips
App is intuitive and provides everything I need to know about my insurance policy.
2026-04-03
Cigna App
Outstanding
2026-04-03
Cigna
Amazing
2026-04-02
Great
Great benefits
2026-04-02
Sucks
Find a different insurance company Cigna is horrible
2026-04-01
Amazing!
Easy to work with! No hassles or troubles!
2026-04-01
App
Love it
2026-03-31
❤️ Cigna
Great health care app is so easy to get everything you need. If you need to speak to someone at Cigna they’re available 24 hours.
2026-03-31
Muy bueno
Me gusta Cigna
2026-03-30
Okay App, Trash insurance company
App works just fine, just a lot of stupid troubles with the login for no reason. Also “surprise bills” is their middle name. I hope all insurances go out of business, blight on society.
2026-03-28
Easy access to IDs and deductible status
Does what it needs to do! Integrates with Apple Wallet well.
2026-03-27
Easy to use
Fast and reliable
2026-03-27
App doesn’t work. Can’t even login
I logged in once just fine. After that I couldn’t log in. It says my username or password is incorrect. I’ve tried changing capital letters and even selected forgot username and filled out the form and an error message said “could not complete request. Try again later.” I updated the app. Tried all logins again and forgot username. Same error message. I’ve had to call customer support 4 times in 2 days for 4 different reasons.
2026-03-27
easy to use
App is very easy to use.
2026-03-26
Excellent app
Nice features has some hiccups but overall good
2026-03-26
Easy to Navigate
Easy to navigate and share information with family.
2026-03-25
Me encanta
Tiene todo muy bien explicado
2026-03-24
Actually helpful
Intuitive and resourceful
2026-03-23
No dark mode or dark icon or TOTP in 2026
It’s 2026. The APIs for iOS Dark Mode have been out since iOS 18. Almost two years ago. We still have a bright blue icon and a blinding white user interface. They also don’t support proper MFA with TOTP apps. Just insecure SMS and email. They really don’t care about keeping PHI secure.
2026-03-23
Health insurance
Love how it helps me tract my health plan and payments
2026-03-23
Great app!
Ease of navigation, intuitive, simple, great services available to view, validate and book.
2026-03-23
Nice app
Easy to
use and very user-friendly Use I like it
2026-03-20
Intuitive
Yah just useful
2026-03-20
Intro to most all my benefits
I am going to start using more of my benefits. I mean we pay for them right? I’m pretty happy finding out about more things I can take advantage of.
2026-03-19
Very easy to use
Thanks for the easy use of the app
2026-03-19
Spinning
Ever since the last update of the app on my iPhone, when I attempt to view my claims processed, the page continues to spin. I have resolved to look up the information via my laptop instead until this spinning issue is resolved. In addition, when I filter to see results of claims, I see a record counts but it doesn’t show the actual results. This app is broken. Just throw the app away and access via the laptop.
2026-03-18
Easy to use
So far, so good!
2026-03-18
Health care
So convenient
2026-03-18
ID Card
So convenient to have ID card digital
2026-03-17
My Dental Plan
Great Plan
2026-03-16
Very useful
Easy to find who is in-network, easy to search, very useful.
2026-03-14
Insurance app
So easy to use. So easy to find what I need
2026-03-13
So Easy!
Such a great app and streamlines all processes
2026-03-13
Excellent resource and motivation
Get in the habit of logging in every day- excellent videos, incredible variety of subjects to guide your overall wellbeing.
2026-03-12
Frustrated
I want to view my claims on the app. I click the claims at the top tab. Never loads. closed the app, uninstalled it, reinstalled it, still buggy. Frustrating user experience.
2026-03-12
Cigna
So far so good! Too new to really add anything!
2026-03-12
Can’t sign up
Every time u put in password to register u cant put in a username. The app wont let u register.
2026-03-12
Easy to use
As apps go it’s about as user friendly as you can get
2026-03-11
Great app
Super helpful
2026-03-11
Awesome!!!
I’m very pleased with my new insurance and how easy it is to find care using the Mycigna app
2026-03-11
Id Cards
Easy to use to get your id card and see claims.
2026-03-11
Great App!!
Cigna IT department is absolutely AWESOME!! 👍
2025-10-24
Useful with some major annoyances
Several features are useful and easy, such as HSA balance snapshot, finding care and rankings based on reviews, cost efficiency. For the annoyances, a major one is inconsistency with displaying estimated cost. For the same provider this info disappears when accessed from a filtered list and is very difficult to get back. The app gives me a Log In button every time while Face ID is set up. A heart / favorite option is barely discoverable and adds to My Health Team which makes little sense when shortlisting for later review. So basically, it’s a feature-rich app but misses the mark for satisfying experience.
2025-04-02
How can you ignore so many of the same complaints?
How does this have a 4.8 rating?! It’s very frustrating to have an app that won’t automatically pull up the password or allow you to save it. Considering how many people have complained about this specifically, I don’t understand why they’re not making this a top priority. But that’s only one problem.
I’ve been having trouble getting the back button to work, particularly on the wellness portion, so I came to look at the reviews and see if anyone had some hacks. I’m not surprised to see how many other people complained about the functionality. I also agree that it’s not at all intuitive. And it only transfers my steps and exercise minutes from the apple health app, everything else needs to be manually entered. Then some things won’t save when I do try to enter them. But I could probably live with that if I didn’t have to try 10 times to go back to a prior screen. The frustration this app provokes defeats the purpose of what it’s intended to do: manage stress, save time, get healthy. I spent more time trying to choose the healthy habits on here, when I could have been implementing the habits instead.
And having your ai generated response to every complaint makes no sense when you are the problem, not the user.
2025-03-15
This is only about the app
My first application review and I had to give 2 stars…This is only about the app, not about the company or its services. 2 stars for being able to do half of the basic tasks on the app, but having to switch to their websites because of everything I’m going to rant below.
It looks neat and organized at first but the more you use it the more annoying it gets. I’m in software industry and this is getting on my nerves every time I try to use it and give it another chance. Sigh…
Smaller things first: it swipes the page when you scroll, it’s slow to load when you click. Slightly annoying one: it randomly shuts down when you click on something and asks you to log back in even when I’m actively using it. The actual problem that makes small bugs above more irritating than they actually are: the app doesn’t provide as much info as their website. Trying to assign a provider would ask me to go to the site, i can’t add a doctor to my care team unless I use their website, doing these on their website I would then have to constantly see their little pop up to download their app, WHICH DOES NOT PROVIDE THESE FEATURES OR HIDES THEM SOMEWHERE THAT IS VERY HARD TO FIND. Why do you guys bother building an app at the first place if you don’t plan on having the important features deployed first???
2025-01-07
Chat times out
Was trying to use the chat feature to have someone update a claim that was put incorrectly under the wrong dependent. The agent was on the phone with someone while helping me and kept asking if I was still active. Multiple times I replied yes until eventually the app closed due to “inactivity”. When I was finally able to get back in after the app not able to open back up, the agent had closed the chat due to my inactivity that was less than 2 minutes from when they last asked if I was still there.
The app should not close for inactivity when I am actively using the chat function. Not only did I waste over 20 minutes of my time for nothing to happen with my issue, I now have to call or do another chat to potentially have the same problem occur.
Also finding where I am at with my deductible and out of pocket max for individuals and family is not user friendly what so ever and was much better in previous new when it was on the main page.
2024-12-27
I love this app!!
I’m not a fan of insurance companies but I’ve grown to like Cigna over the last few years because I’ve had several experiences where I needed immediate care, questions answered, complications with my pregnancy and they’ve ALWAYS been a phone call, email, or chat away and it’s not even me who has had to reach out to them, they have contacted me to see how things were going, make sure all my questions & concerns were resolved before we got off the phone, they’ve been very helpful, supportive, and have shown me a completely different side of insurance companies that I have dealt with in the past. I’m very pleased with Cigna and their easy app to navigate!!
2024-03-20
Thank you for making it simple!
The app gives you a picture of your insurance card, front and back, just as if you had the real one on you. It also not only has yours but everyone else in your family, as well. Have gone to the doctor multiple times without my actual card and just used this app and it has everything you need. Everything is super easy and intuitive to find, app works great (no bugs or anything like that), and just overall very pleased with this. 10/10
2024-01-15
Syncing needs some work
This app is really clunky! I used to the Anthem app tracking a lot of my data from my watch. This app uses my health app and tracks a very limited amount of data. It’s hard for me to tell if it’s tracking my workouts or not. There is also the fact that everything isn’t self contained. The fact that I have to manually input my sleep data or workouts, is insane!
Somehow, the Cigna app is connected with Virgin, and the app works hard to connect with Virgin. But if I try to connect to the Virgin store, it doesn’t let me create an account since I can’t find my employer. Plus when going between Cigna and Virgin, it is sooooo slow to load.
I can’t easily find my rewards information if I’m using my phone or iPad. I can only find it when I use my computer.
2023-12-12
Worthless
I’ve been using Cigna Insurance for a while. The app crashes all the time. It’s extremely difficult to use. It’s almost like it was designed to fail. Here’s a fact. You enroll in Cigna, but you are not automatically enrolled in all their perks. You must enroll in the Wellness program to collect the rewards. You can find it under your Wellness benefits according to customer service. I have yet to get enrolled. I’ve tried to do this by browser and app. It’s all been a fail. I’ve gotten their web support/IT people on the phone. They send you a link which won’t load. All cookies, etc.. are cleared. Nothing works still. I gave permission to remove my account, and start over fresh. Worthless!!!! Customer service & web support tell me to try again later. I’ve not collected a dime of rewards to date. Customer service claim that they can not enroll me over the phone. I did request a paper enrollment form in January at the beginning of my benefits. I’m working on getting this for January of 2024 now. It’s on the App!! I have a Masters degree from a state accredited institution. I feel that when you enroll in any insurance plan that you should automatically be enrolled in all the plans benefits. This is a tactic to take advantage of its members. This Wellness benefit form serves what other purpose? Look at all the negative reviews about this app. The overall rating is very questionable in my experience with this app. I only continue with Cigna because they’ve paid my medical bills without complications. (Primary Importance!)
(You may have to enroll in the future for blood work, X-rays, or primary care on the app! Cigna would be done!)
2023-10-31
Worst app ever!!!
This app is terrible. I can’t even get my insurance cards off of here. I probably am going to get rid of CIGNA all together. I’ve been paying my insurance for the last three months and I can’t even access my insurance cards to go to the doctors. I’ve tried it on the website. I’ve tried it on the app now I feel like I’m just wasting my money. Don’t waste your time with this app. It is the worst app ever!!! I went to a health fair, and the CIGNA rep couldn’t even access my insurance cards on the app or the website I also contact CIGNA through the website as well as the app and never got any feedback from them. I downloaded this app 10 times still no change. The rep said maybe it’s just a glitch. Whatever it is I’m done with CIGNA.
2023-10-24
Getting an animal would be more beneficial than getting CIGNA
CIGNA is a garbage company that is 100% out there for profits. They have denied every single my doctor has asked for my medication’s. Has forced us to go through the audit process for every single one. He recommended neuropsych to get more information so he could make the best decision possible. This was approved in March. I called all around town for three weeks and couldn’t find anyone that would take CIGNA. finally got on the phone with CIGNA. They recommended a place but it wasn’t referred by my doctor. I had to go back in for another appointment. I did. it became recommended that it was good. Doctor said it was good. It was just a six month wait. That appointment is Monday. I just got a phone call from them saying CIGNA has denied my approval saying they have deemed it’s not necessary. when I called CIGNA to challenge them on this denial, they said they don’t feel that it is necessary so it is denied. I waited a little over six months and have been struggling the entire time just to be told that it’s not going to be covered. Even though I was told over six months ago that it would be. I hate this company. I hope it burns to the ground. if you are planning on switching to CIGNA, I would recommend buying a cat or dog. You will most likely have better luck with your health with that you would anything that CIGNA is willing to help you with.
I see the app developer has sent the blanket message that AI probably pre-generated. I have sent an email to that email. I will update this if anything happens.
2023-10-11
Doesn’t save login info
It’s a bit archaic these days to have an app that you have to physically input a password every time. There’s no Face ID option. I have to go into my phone’s password storage each time and search for Cigna to pull up what my password is, and it’s frankly just kind of a time waster. Especially as the mobile website will fill in the password automatically (although, I have to submit to two-factor authentication when I go that route, despite having already checked the ‘remember me on this device’ box 🙄). Also, you can’t pay your premium or bills on the app! That’s… ridiculous. After wasting my time hunting fruitlessly on the app for a way to pay, I went to the website. Makes me wonder why there’s an app at all!
That said, the app is set up in a user-friendly way. I like the way “find care” part is divvied up to help you determine the best option for your current situation. But last week, while attempting to set up a virtual appointment, I ran into a bug and couldn’t complete my registration. I had to start over completely on the website. Which, again, just wasted my time and irritated me. How does this app have such a high rating?
2023-09-03
L
Unsure what to say exactly. It seems every time I need to access the app at a crucial time, the app is out of date and I am forced to update it to proceed. The latest update was “minor enhancements and bug fixes”. Well that is quite useful information. After the update I can log in, but I can’t do much after landing in the main page. I receive l, the page is not working right now error, try again later. I thought the update was for minor enhancements and bug fixes. Which bug or bugs were fixed? Was the minor enhancement to prevent use of the app? Version history is vague, same information provided every update. Can you provide a bit more info? The app was working fine beige, now I was forced to update and no longer have access via app.
2023-08-06
Missing several core functionalities
I rarely think to leave a review for an app, but the Cigna app is uniquely bad enough that I am. This app used to be able to store my password but now it makes me re enter my password every time. Even my banking app is able to enter my password with Face ID so i’m not sure why Cigna isn’t able to use the same functionality even if there is sensitive information on the app. I used to teach coding to elementary aged children and am beginning to wonder if this app was a child’s school project.
Worse yet, when I was at the optometrist recently I noticed that when I click on the section that is supposed to show me my vision coverage, I am instead shown my medical and behavioral health coverage. How can I verify that I am getting the rates I am supposed to get from my doctor if I can’t access this information on the go? I’m pretty sure I got ripped off on my purchase of contacts because of this.
2023-07-20
App Crashes Constantly When You Need It
I am trying to get care through telehealth and the app keeps crashing while I am filling out my information. I’ve tried several times. This also happens randomly while using the app to search for providers. I used the provider lookup to find Urgent Care on a Sunday. The app stated one location was open 24 hours. It was actually closed permanently. The second in network UC clinic I went to stated they lost their Cigna contract recently and refused to see me even out of pocket. I ended up going to an out of network hospital and paying thousands more for the care I needed. Finally, I’ve tried to contact therapists listed in the app and clinics that are permanently closed are recommended at the top for my area. This app has failed me when I need it most.
2023-03-15
I’m App Notifications are Broken
I have little notification badges all over the place in this app that do absolutely nothing. I apparently have 1 important claim message that I can’t see. There are no unread messages anywhere else, and no unread messages online. But that little “1” in the message area of claims never goes away. Same thing in prescription claims. There I have an IMPORTANT message (according to the app) but if I click there, it’s empty. ¯\_(ツ)_/¯
Also, perhaps this isn’t the app’s fault but where do I see my current deductible status??? This is the first insurance company I’ve had that refuses to make my spending easy to see. I can’t believe we are still forced to use whatever awful insurance company our job decides to provide us with in this country. What a joke the whole thing is. Especially this app.
2023-03-07
Issues with covering DEXCOM G6
I’m having issues with the Cigna rules regarding my Dexcom G6 being covered.
Even though I have severe issues with needle phobias, my doctor is helping me with being on 2 oral medications and using the Dexcom, instead of quite a few finger sticks per day, plus several injections from 2 insulin’s.
I was NOT doing them, BECAUSE of my phobias! My husband had to step-in & do them which caused more stressing.
I would have thought it would be MUCH, MUCH cheaper for ME AND Cigna to be on oral meds & the Dexcom, instead of wasting thousands of dollars each month for all the insulin’s, the meter & test strips and paraphernalia combined with the old system?
No one at Cigna is hearing me regarding my phobias, nor does anyone care that the Doctor IS helping me lowering my A1C using the oral medications along with the Dexcom G6!
My A1C BEFORE Dexcom was: 6.6, & NOW it’s a happy 5.9!
The doctor is calling me her poster child, even though I’m not young anymore!
My sensor is expiring in 2 days. I only have 1 left.
I am refusing to go back to the torture, anguish, anger, depression & more, that accompanies everything regarding my type II Diabetes!
Cigna is wasting valuable time on my behalf!
This started on February 16th, 2023.
It’s now March 7th, 2023.
Change your rules!
Diabetic meds & insulin’s should be counted as the SAME THINGS in regards to the treatments of lowering the A1C, & keeping the blood sugars down in a “normal range”! For people to get back to good health goals!
Especially for us all who have a high fear of needle phobia!
If I don’t get the Dexcom reordered then I’ll NOT take insulin’s OR do the finger sticks, so in essence Cigna & its insane rules will cause health issues or death.
Is anyone reading this plea for help or justification on my & many others’ behalf’s?
Does anyone care about the people who are paying YOUR paychecks?
RULES AND THINGS NEED TO BE CHANGED NOW!
2023-02-21
The app is not user friendly
The app has a functionality “messages” but you cannot delete or send a message. My inbox shows two messages that are not related neither to my account nor “subscription”. The navigation is poor and there is no way to contact anybody via email!!! We had to send a claim via fax (not to mention that this is the ONLY option to submit a claim) and we do not know if it’s been received . You basically have to call every time to Cigna. The Cigna rep tells you that they will send you an email and it never happens : neither online nor via app. Overall it’s a very frustrating experience.
Also this App has a digital version of a dental card but you have to print it!!! Instead of able to add to your wallet in a phone. I’m not sure what the purpose of the app ?
2022-09-25
Poor and misleading “Find Care” feature
I have encountered multiple difficulties attempting to find care through this app.
When I first tried to find a Primary Care Physician, I was turned down by a few people who were not accepting new patients, even though the app said they were.
I have recently been searching for a Physical Therapist, and there is no way to filter for care providers other than the general title (i.e. “Physical Therapist”). I called one that was listed as in-network and accepting patients, but was denied because the app failed to show that the Physical Therapist was actually working for a women’s only hospital, specializing in one practice, and not even in my network (I would have needed an additional subscription).
I tried using the “Chat With Us” feature and got nowhere. It ended with the Cigna assistant sending me an email of possible Physical Therapists near me. This did not help at all, because the list included Physical Therapists I had already called and been denied care from due to specifications that were missing from the app (which I had already told the assistant multiple times).
Really hoping that this can be addressed. I use the app because I do not know if there is another way to find and get care through Cigna.
2022-06-02
Constant issues logging in
Randomly seems to decide your password isn’t valid. Then you try to reset it and then struggle to find a password that it will actually accept. Then you find one but instead of confirming it’s been reset, it gives you a pop up telling you it can’t be requested at this time. Great process. Then you try to reset it all over again to only tell you the password that it wouldn’t accept previous, actually did apply and work but it gave you a bad pop up message. Now you’re finding another ridiculous password to create because the app can’t successfully give you correct messaging when you finally do put in a password that it should accept. How about facial recognition? I’m sure Cigna has a few bucks saved up and can splurge on this new feature that’s been around for like 7 years. Unbelievable.
2022-05-30
Not very reliable
This is the only app I consistently have trouble with regarding login.
The biometrics randomly turn off and the app doesn’t work for any login attempts if the password is entered incorrectly one time then correctly after that. Not being allowed to re-use previously strong passwords is a headache. I get the need to show your security being tight. Cigna, you might be over-doing it if your are more complicated than my bank app, retirement app, pay pal, etc. Those apps deal with way more important information compared to yours. Someone stealing my money or my future retirement is more important than seeing when my next preventative check up needs to be scheduled. Just sayin
2022-04-22
Forced app update for “bug” fixes
I use the app in emergencies as when the drs office tells me the high price I need to pay for visit telling me that “it is still going to your deductible.” I told her I’ve met my deductible and tried to use this app to show her. BUT, when I opened it I was forced to update the app and it’s still loading. Why make a “bug fix” update mandatory when I could open the app, find my info for the cashier and correct the problem then update it after I sit down to wait for 30 minutes. Why can’t we just use it and update when it’s convenient? This review said it was sent but when I went to update it (because the newly updated app made me update before using it) now I can’t sign in as the login button does no work.
2022-02-11
Customers doesn’t help
Having technical issues and contacted customer support. Resolving my issue then causes another issue and as soon as the issue is resolved the customer service rep leaves and you have to wait another 20-30 minutes to reach someone else. Started this process at 9am and after solving each issue one by one it’s now 2:30pm and I’m onto my 6th customer service rep because none of them can seem to check to make sure their advice works before they kick you out of line.
This app is a complete waste of time at this point. Any convenience it would’ve provided has been negated by the 3 day process it’s taken to simply access my plan. Just order physical cards and save yourself the headache of dealing with this nonsense. It’s 2022, if you can’t get an app right then why even try.
2022-01-19
Completely Outdated Provider Lists
I have been attempting to contact providers which Cigna displays as in-network, accepting new patients, etc, etc.
I have complete understanding that they may be unable to keep this list updated to the minute, but when I call providers or facilities and request to make an appointment, 7/10 times I get told this provider doesn’t work here anymore.
The best answer I received was that a specific doctor hadn’t worked there in 5 years.
Come on Cigna, get it together. You decide what to charge your insurance customers, if the money you’re charging us isn’t enough to manage your company properly, then charge more.
If you’re just inept at running a business, then start handing out refunds or discounts.
This is a disgrace to insurance providers and medical professionals through the country.
Get it together.
P.S. I try to do the right thing and notify you each time I come across incorrect information, so that someone else may not have to experience the same failures; but when I click on the “Let us know” button (which is directly referring to incorrect information in the listing) you re-route me, out of the app, into safari, I have to login again and to then have to find the provider again and go through the whole process again is just ridiculously cumbersome.
Another sign that you are not able to manage an app as it should be in the 21st century.
2021-11-24
Worst app ever
My medical is covered under my husband and I have dental. This app can’t handle that. I have to have 2 userids one for each because the app is too stupid to handle that. And I can’t use biometric recognition because the app only allows for one and gives me an error for the other. Dependents can’t see their medical IDs…only the subscribers ID. That’s not useful when the ID is different for each person. You still have to mail in claims. You can’t submit them through the app. I can deposit a check through an app. You’d think taking a picture of a claim would be easier. You can’t download the form from the app either. If a claim is denied (which everything gets denied after July) you can’t see why. It tells you to call. This app is totally useless for anything other than checking your deductible.
2021-11-16
App doesn’t allow log in
As others have reviewed, when changing phone or updating (in my case), the app will prompt a log in (doesn’t provide face id).
I have tried logging in and it says that I’m using a temporary password, I try to change the password on the app, but a message pops saying that the temporary password is wrong. I updated the password on the desktop version, where I can log in without trouble, but when came back to the app, gives me the same error message.
I read others reviews where developers fixed the issue, in my case I called Cigna and they couldn’t help, and there’s no option for app support.
If you know the app has this bug, why don’t you go ahead and fix it from the root, instead of working it case by case?
2021-11-16
It’s OK
I’ve had have the same experience of constantly being logged out and taken thru the welcome screen, and also of the biometric login just stopping working. I was able to set it this time (with new update I suppose), previously when I toggled it on, it would immediately toggle itself off.
Would love to know how to save my ID card to Wallet - I’ve done this in a past version but that no longer seems to be an option. I changed health plans this year, but Wallet still shows my previous plan, so it’s obvious it’s no longer connected to the app for updates, and now I have an outdated version of my card. That seems to be pretty basic functionality for a MOBILE APP.
2021-09-28
Continuous problems with login
Edit: looks like the app has issues when the wifi is on. Surprisingly everything works if you are using the network connection. If you have login issues, try disconnecting the wifi.
Previous message:
It is terrible. Almost every time I try to log in fails. Sometimes it works and when that happens, I set up face ID but it is a waste of time because after some time it stops working and I am back to the beginning. I found that if you use password autocomplete fails always. If you write it sometimes works. I end up using the browser because it works at the first attempt.
2021-09-17
Do not trust
You expect that an online app will be accurate. Not with Cigna. I was called this morning and was told that my eligibility was confirmed and my insurance card was on the My Cigna app. Not true. There was a card online but it was populated with out of date information. I discovered this at Walgreens after waiting in line and being told that the BIN and PCN numbers were in error and my six prescriptions would not be covered by Cigna until they were corrected.
I fully expect that Cigna will soon correct their errors but I do not why they allow the application to post out of date information. Had they posted that information was being updated and a revised medical card would be available in 24 hours I would understand and I would have avoided a public discussion concerning the online insurance card and why it was no longer accepted.
Cigna’s errors and omissions are sadly not limited to bad data. Their supposedly professional staff (Rn’s not MD’s) are quite willing to debate medical issues with cardiologists and their staff. Ultimately the doctors rule the day but only after wasting time by the doctor, patient and pharmacist. These issues are rarely documented in the patient’s file resulting a repeat performance by fresh Walgreen personnel who are ignorant of the past history and who are quite willing to further expose their ignorance in a refreshed debate.
2021-04-16
I just want to see my card
My coworker also has this issue and it’s been happening for over a year now. I login and try to see my ID Card and it says “you don’t have a dental card” there are no other options. If I switch to see my boyfriends card it comes up. My coworker has her, her husband and two kids on her plan and can only see one of their cards.
Last time I contacted support they said it was because either my app or account had been updated and to wait 72 hours and try again. It was and is still happening a year later. Both cards are visible if I go through the browser on phone or computer.
This is literally the only feature I have this app for and it doesn’t work. You seem to care more about your app reviews so maybe you’ll fix this finally since I’m leaving one star.
2021-02-16
UPDATE: (Fixed) Password reset issues
UPDATE: The same customer service representative who tried to help me the first time called today to follow up. She waited as I tested and retested the process, which now functions as expected. Kudos to Cigna for fixing it and this particular CSR for following up with me.
ORIGINAL COMMENTS: After getting a repeated login error message, three calls to Cigna tech support totaling 30 minutes, being told (twice) to delete and reinstall the app, being told to change my password using the website, being told to limit my password to 11 characters (despite the website instructions to make it 8-12 characters) because the app doesn’t handle 12-character passwords well, all to no avail...
I give up and will just log into the Cigna page on AOL using my dial-up modem. Maybe they have a MySpace page or an island on Second Life where I can see my insurance information.
2021-02-13
App doesn’t work
Update
After I posted my review, customer support contacted me the same day. A case was opened and fixed in two days after they figured out what was going on. Thanks for the quick response
[Previous review]
When I first downloaded the app it worked however I got a new iPhone in November. My old iPhone had a touchID and my new iPhone has faceID. According to the app I’m only allowed one biometric scan so I couldn’t switch to faceID. I contacted customer support to fix the issue. After uninstalling/reinstalling the app, resetting the password, etc., per the advice of customer service, the app no longer works. While I can login on my desktop, the app keeps giving me the same invalid credentials message when I try to log in. The app was nice when it worked but now it’s useless.
2021-01-04
It’s “okay”... when it’s actually working
For the last month or so, none of my claims appear in the app. It’s bizarre - I have many many medical claims from the last 180 days, yet when I try to view them in the app, it says “You have no claims in this period.” I then go on the Cigna website and can see all the claims, some of which were processed only a week prior. It’s like the app can’t connect to their database for some reason; it’s really bizarre and makes the app next to useless.
Furthermore, it’s 2021; there should be a SIMPLE, automated, electronic secure system with which us CIGNA customers can submit our claims. There isn’t - they still demand that people physically mail their claim forms in, which is time-consuming, error prone, and wasteful.
Get your act together, CIGNA; you’re supposed to be among the higher-end providers in the US. Start acting like it. I do know a ton of recruiters have reached out to me recently trying to fill technical positions at CIGNA (I’m a software developer), so hopefully they recognize and implement the critical features that remain missing from their service.
2020-11-04
Hearing aids
I have been a Cigna member for many years. The company has been prompt paying many medical bills for me; however, I have a recent issue with Cigna about reimbursement for hearing aids. I purchased hearing aids from Costco on July 9, 2020. It is now October 30, 2020.
Before my purchase, I contacted Cigna and was assured that the out-of-network was covered. The hearing aids I bought were less than half of the price that I’ve paid audiologists in the past.
I have received many promises from Cigna customer service representatives that the claim is being processed. I have sent them eleven pages of documentation for this claim. Three months have passed with no refund. No one will give me the information to contact a supervisor in the claims department. I have contacted an attorney and will be filing a suit in Small Claims Court to be reimbursed for my Cigna approved hearing aid purchase.
2020-10-16
Terrible upgrade with lots of bugs/issues
The Previous update was so much better. With this current update, many functions dies not with at all which makes the formerly convenient app USELESS! One of the most convenient feature was the ability to search for a doctor within your network but the link to “find a doctor” doesn’t work. You can click/touch it as much as you want but nothing happens. In fact, the majority of the links within the app does NOT work! Also, when you click to view tour EOB, it didn’t load either. It just says, “pdf __bytes”. SO USELESS!! I tried to delete and reinstall but that didn’t help. Also tried to look for an update, but none is available. I wish I never updated and/or I could get the previous version back as that was actually helpful. As someone who doesn’t have a laptop, I do most things from my phone and this new updated Cigna app is just terrible.
2020-06-26
Update Information on App
I have used this App several times this week to try and find doctors in my area for what I’m needing.
What I have noticed is the information on some of the doctors in the category I was looking under had out dated information. There was one under the wrong kind of doctor he was, which when I called to get an appointment, and they told me he doesn’t practice in that area I needed and never had, I felt stupid for even asking. two other doctors were not even in practice in my area any longer. Several had moved to different locations and even a couple of them moved in with another practice awhile back.
Please update the information that you put out often for us to see. I had to call 4 different doctors to finally find a correct one with the correct information with it.
2020-05-23
The best thing ever!
I have extreme fear of leaving my house because of this virus. I have been able to request a doctor twice with their MDLIVE services and received the care I needed within 5 mins. Even at 2:45 am I was able to talk to someone and that’s a beautiful thing. I would have had to wait until Monday or went to the emergency room but this service saved me time and money. It cost me my co pay and nothing more. The medicine I needed was sent to the pharmacy and will be filled soon as possible. Thankful as can be for this 🥰
2020-04-29
One of the best apps I’ve ever used
I’m so impressed with this app! Cigna has taken a very complicated subject and made it simple to understand through this app. It is intuitive, easy to use, and informative.
I am managing data for our family of 6 through this app — it relieves so much stress and is easier than I expected. My favorite part is being able to easily see where we stand against our individual and family deductibles for both in and out of network coverage. Plus, EOBs are easy to find AND easy to understand.
CIGNA, I CAN’T THANK YOU ENOUGH!!
2020-03-26
Cigna wants me to pay to replace 3 months worth of meds
Cigna’s website states to change your address contact your employer about your new address and Cigna will change your address. I changed my address with my employer 3 months ago. My address was not changed on Cigna. There is no way to change your address on this app or on Cigna’s website. I used this app to order meds. When you check out the address they are sending to is not displayed. I called customer service. They told me it was my fault my meds where sent to my old address because I did not verify the address during checkout. How can I verify the address when the address my meds are being sent to are not displayed during the whole transaction.
Now I am out three months worth of meds. Thanks Cigna for your lousy app and awful customer service!
2020-02-09
Lots of nice useless features
Has many extremely useful features and an amazingly well thought out, user friendly base design, but if I can’t review things because it is constantly updating, refreshing, or whatever else it is doing and kicking be back to the top of the page from the base of every feature, those features quickly become USELESS. I do not want to scroll down 50,000 times because the app only updates 5 items at a time then carries you back to the top of the screen and makes you scroll all the way back down before taking you back up to the top while it updates 5 more items by the time you get to a total of 30 items to review you have already spent your time scrolling back down most of the same list 6 times and you still haven’t gotten far past the initial 5 when you get to start all over again. Tired of reading all that run on sentence? Try reading a rerun run on sentence that starts all over every 5 words... 😡
2019-12-18
Good to be with Cigna
I have never been (more) satisfied with an insurance company. The coverage I’m getting and the service supplied has been the best and more than I’d expected. Plus, all the online tools and mobile apps available make working with the organization and then with the doctors easier, more effective, more accessible than ever before. Being able to track my claims, out-of-pocket and coverage areas through the mobile app make everything so much easier and allows me to have all my needs met right in my pocket.
2019-10-22
Overall positive
The Cigna app is convenient to use and has detailed breakdown of the bill, including the total charge, how much insurance pay and how much I owe. It also has the deductible status which reminds of how much out-of-pocket do I need to spend before the copay starts. There are also other features which I don’t use very often. Overall I will recommend this app.
If there is anything to improve, I’d suggest enhance the claim sorting function to include ‘what I owe’. After all this is my out-of-pocket expense. Also, it will be very helpful to have a summary table to include all the breakdowns instead of going into each one claim to see the breakdown. An exporting function via email will be desirable as well.
2019-09-09
Don’t Like Security Created Issues
OVERALL THE APP WORKS OK.
But the log-in issues DRIVE. ME. NUTS.
I’ll explain for anyone who may be interested
I use encrypted passwords, coupled to a secure e-vault service. Therefore, I know, I DO NOT forget passwords. Yet some websites and apps, including CIGNA, seem unstable with regard to retaining their password databases. I always wonder if IT Personnel willy nilly clear out their password data, thinking wrongly (IMHO), that forcing users to chose new passwords adds a level of security. Even if dumping the database did add a level of security, not requesting that by done by users AT THEIR CONVENIENCE is just wrong. Not being able to login is usually highly disruptive.
For those using encrypted passwords, the only time I feel vulnerable to letting a hacker in, is when I have to send a new encrypted password during reset.
2019-02-28
Electronic ID Cards
I spent almost 40 minutes searching for my insurance card around my house after a long day at work.. I am young and moved to a new state for work, so haven’t used my insurance in 2+ years.. I finally have a dentist appointment for the next day, so was trying to get everything ready. Unfortunately, I was unable to find it. I finally gave up and decided to see if I could screenshot it on my phone or email it to myself and print out at work... to my surprise, after downloading this great app, they offer electronic ID cards!!!!!! That’s not the best part yet..... you CAN also add it to your wallet.. my life is made and I cannot wait for tomorrow!! Keep it up :)
2019-01-14
Worst company to deal with
I have called over 30 times in the past 4 months to add my daughter to my existing policy that I have had with CIGNA for many years. I spoke with several agents and supervisors and was always given assurances that she was added and notes were made to the file but nothing happens. They even at one point created a new policy with me, my spouse and daughter with a cost of 3 times what I was quoted.
I called several times after that and I was assured that mistakes were done on their part and it will be fixed and all conversations were documented by supervisors and several call transfers.
I still do not have my daughter added to the policy as of today. This is the worst worst customer experience I have ever had in my life dealing with a company that has a customer care services.
2018-09-10
No Longer Works
The app no longer works on my phone. After I put in my user ID and password I receive a login error alert. They can’t process my request at this time to try again later and to contact customer support. I have tried again at different time and still getting the error. I spoke with customer service and they told me there is a problem with the app and they are currently working on getting it resolved. But they don’t have a estimated time when it will be resolved. I have been having an issue with the last couple of months already. When they app was working it was easy to you and I was able to keep track of all of my information. But now I have to login through the desktop to view my information. I hope they can get the issue resolve.
2018-08-25
Garbage, just like DenyTillYouDieCigna
This is just another layer in a policy of obstruction to make things as difficult as possible to get DenyTillYouDieCigna to pay for or do anything you pay dearly for them to allegedly do. The app is clunky and makes it near impossible to find anything medical service. You won’t be able to find a doctor much less a medical center or one of their many obstructionist locations. Just like DenyTillYouDieCigna, nothing works. Avoid this app and avoid anybody in bed with DenyTillYouDieCigna. You will end up paying for everything yourself, while still paying Cigna and having to fight for your life every grueling step of the way. This app does nothing to help and provides you no information that is helpful. DenyTillYouDieCigna is the poster child for *everything* that is wrong and broken in the American healthcare system.
Avoid this app and any reason to try to use it and be greatly disappointed.
2018-08-12
No fingerprint
I like the app but I use strong logins so I would use the fingerprint option if it would work. Even though you select it it does not work. The copy and paste does not work. If I were to want security I would except strong passwords, copy your strong password to enter and except fingerprints as authentication. I maybe wrong but you are making difficult to use strong passwords and make it frustratingly easy to just give up and use the easy passwords used for the accounts that does not really have personal information and with no security exposure because you can return to app later and not consistently having to reset your password. Just my thoughts. Let’s see what’s your thought in the future with the performance of this app.
2018-02-21
Close but just not all there yet
Cigna is a pretty good insurance company and their app is held at about the same level. Pretty seamless but gets caught up in itself once every so often and trips up. My biggest reason for giving this app 4 stars (& writing this review) is because the In/Out-of-Network doctors is not current & hasn't been for months and months, if not years. Multiple times I've called doctors offices to get an appt only to be told that doctor hasn't worked there for a while or no answer at all. This is more with Cigna keeping their directory updated more than with the functionality of the app, though.
2018-01-03
Pretty good but...
I really appreciate all the features and conveniences of this app. It enables me to track HSA transactions as well as all claims. I also like how it helps me keep track of deductibles and out-of-pocket expenses. However, one thing that I want to be able to do within the app that I can’t seem to do is go back to review info from the previous year. For example, we had a significant medical emergency in our household on Christmas day. While I am able to view claims as they are processed from that health event, even after the start of the new year, I can’t view the overall deductible/out-of-pocket expenses tracker for 2017. I now only have access to the new trackers for 2018. I would appreciate being able to still view that info from 2017, for a few months into the new year anyway.
2017-10-09
MJM
Love this app! My favorite part is that it makes it so easy to review recent claims: I can choose parameters for what I want to review. For example, I can choose to review only medical claims for me in the last 30 days. Or I can review only dental claims for my daughter within the last 90 days. I can further specify only paid claims, or those that were denied, being processed, being appealed, or have been adjusted, etc. I also love that I can "Live Chat" if I have a question.
Three suggestions for improvement:
1. Make "Live Chat" available 24/7 (or see #2)
2. Allow me to send a message/ask a question to be answered by customer service via return message the next day.
3. Allow me to see status of requests for pre-certification/preauthorization. For example, after my doctor submits a request, I'd like to be able to see if it was received, if it's under review, whether or not the request was approved or denied, and the reason for that decision.
Thank you Cigna!