We built Wish to make shopping easier for you! Our San Francisco headquarters is hard at work connecting you to merchants that offer the latest trends..

SHOP WITH CONFIDENCE

Wish purchases are eligible for a refund within 30 days of delivery.

SECURE PAYMENTS

When buying with us, we strive to keep your information safe. Rest assured that you’re in good hands.

REVIEWS, VIDEOS & PHOTOS

Read through customer reviews, view photos, and watch videos of their purchases.

TRACKING

Track your purchases.

CUSTOMER SUPPORT

If you have questions about your order, reach our customer service easily through the app. Our customer service responds quickly.

WISH EXPRESS SHIPPING

Get faster shipping with Wish Express! Items with the Wish Express truck icon arrive at your door faster.

DISCOVER DELIGHTFUL PRODUCTS

Find just about anything you need. Browse through trendy fashion, shoes, electronic gadgets, kitchen tools, home goods, kids’ clothes, men’s and women’s clothes, beauty, jewelry, watches, accessories, and more.

SHOP FASHION

Fill your wardrobe with the latest in women’s and men’s fashion. Discover dresses, jackets, tops, sweaters, athleisure, swimwear, lingerie, jeans, shirts, workwear, underwear, heels, boots, sneakers, and more!

STOCK UP ON ACCESSORIES

Complete your look with the latest accessories. Find hats, scarves, belts, watches, jewelry, backpacks, purses, gymbags and more.

FIND ELECTRONICS

Fill up your home with the latest gadgets. Shop drones, cameras, phones, battery packs, headphones, and the newest electronics.

BROWSE SPORTS

Get active with a selection of sports goods including equipment for basketball, baseball, soccer, track, hiking, biking, exercise, and more.

FILL UP ON BEAUTY

Wish has everything you need for a flawless look. Fill up your beauty cabinet with skincare, masks, lipstick, foundation, moisturizer, and gorgeous makeup brushes.

DECORATE YOUR KITCHEN AND HOME

Wish has a delightful assortment of home and kitchen goods. Find cookware, kitchen tools, lights, organizers, linens, bedding, trendy decor, and more.

What's New in Version 22.4.0

Thank you for using Wish!

New in this version

- Redesigned product details screen

- Bug fixes and performance improvement on the main product feed

Seller

Name

ContextLogic Inc.

URL

https://www.wish.com/m/mobile-ios-app

Information

Developer

ContextLogic Inc.

Version

22.4.0

Size

105.2 MB

Game Center

VPP Device Licensing

Yes

Rating

Rated 12+ for the following:

Infrequent/Mild Profanity or Crude Humor

Infrequent/Mild Sexual Content and Nudity

Compatibility

iOS 12.1 or later

Devices

iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SEThirdGen, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad AirFifthGen, iPad AirFifthGenCellular, iPod touch (6th Generation), iPod touch (7th generation)

Languages

English, Albanian, Arabic, Bosnian, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, Estonian, Finnish, French, German, Greek, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Turkish, Ukrainian

App Store: Customer Ratings

All Versions

4.7 (2,245,094 Ratings)

App Store: Customer Reviews

Gud

–

Hulk0ut

–

2022-03-22

Version 22.4.0

good stuf

Wish

–

eeedghjfddf

–

2022-03-22

Version 22.4.0

Some products are legit others well all i have to say read the description and fine print

I used to love more but

–

MissAm3

–

2022-03-22

Version 22.4.0

I used to love this app but preferred mama and geek more however this app has gotten royally expensive wth?!?!?! Like Amazon is cheaper

On most now and quicker free shipping too what happened ?!?!?!

Love hate relationship for well over a decade

–

Nellie Nellsz

–

2022-03-22

Version 22.4.0

Listen, I love wish! I do.. I think I am one of the first to use wish before it was becoming popular. I’d tell people about it and not a single soul has heard of it. The prices are awesome, but you HAVE to go through the reviews. Listen to the people. If you are a shopper, read whether people are reviewing the product, whether the material is crap, whether it takes a long long long time to receive or whether it is everything they say. As a beginning on with I hit a few snags, but by now, I have it down like clockwork.

On the app side.. few things that I hate. If I am ordering multiple of the same item from the same exact place, I should not be charged shipping multiple times. They are ALWAYS sent together. If I order 2 belly button rings, clearly the weight of the shipment isn’t affected, so why would I have to pay twice?

Also.. sometimes the app just refuses to open. I’m sure you lose allot of people this way. I currently have to delete the app, redownload it, and then put my info in it again. I’ve had this app since my teens and I am now 31, there’s no way I still know the password, so luckily it’s tied to social media.

Lastly.. for the shipments that do not inform you on the process on the way there. This is an extreme bother. You never even know when they will turn up or not, or if they even will. Not sure if that’s the sellers shortcomings, or the designers/programmers or what.. but can this be addressed?

Anyways, I do love this app and will continue to be a faithful user.. but sometimes I go as long as 2-3 years workout ordering anything because of these issues. I’m trying to now but… guess I’ll go and delete the app so I can open it again.

Do better

–

ahhhhhhhhbooo!

–

2022-03-22

Version 22.4.0

Wish needs to do better as an app over all and stop allowing scammers to sale products

Review

–

#14 G

–

2022-03-22

Version 22.4.0

I must admit I have ordered several things over the months. It is obvious your texting mostly comes in another language. I needed to return several items & did not because I did Not Understand what was written. I am 78 years old. Been sick and have put on weight, unable to walk. The dresses or tops I have ordered The Arms Are Wayyyy To Small!! American Women Usually are Larger in their Upper arms. Please have your seamstress to make those tops, Dresses At least 4 times American sizes. A 5 size you give is still tooo Small. American sizes I order is a size 4.

Thank You.

It is SO BAD I can NOT even give 1 star

–

T's Alred Rosebud's.

–

2022-03-22

Version 22.4.0

This is my very first time to write a review but I feel asa consumer in good faith, I must warn you, BEWARE! This company has the poorest communication I have ever dealt with. What is called help support is not as advertised! You do NOT get immediate assistance if any. Then you receive a message stating they will respond in 2-3 days! It only took me week to figure out I was being scammed! I should have stopped the 1st day! Do Not spin the wheel, you only have a set amount of time to get your items into your cart and then after anytime you make a purchase you are not allowed to go back & view your cart to see if your order is correct or if you may want to remove or replace an item! No and before you know it, you have spent way more than you thought. Prices change mid stream plus you end up paying shipping on every individual item. Try to go back & correct or delete an item & it continues adding another order. Please read the other reviews before you use them! Don't stick your head in the sand like I did, they will get you. Try to delete your account...get stopped. I still have not gotten my first order, it is going to be up to a month or more before I receive some items. Chalk this up to lessons learned in life. Things are not always as they say they are!

BEWARE.....BEWARE.....BEWARE.....BEWARE.....BEWARE.....🤥🤥🤥🤥🤥🤥🤥🤥🤥🤥🤥🤥🤥🤥🤥🤥🤥😐😐😐😐😐😐

Wish store is Great !

–

twood6614

–

2022-03-21

Version 22.4.0

All of my orders I have been satisfied . Shipping can take awhile but the prices and products are awesome. I really am enjoying this app.

Great

–

hotlineupfordays

–

2022-03-21

Version 22.4.0

There great!

Wish app

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B.Flair

–

2022-03-21

Version 22.4.0

It’s a Great way to shop with Great customer service with protection of the consumer at all time , that’s Great to have “Wish” to represent the consumer👨🏾‍💻💯%☑️

Love this app

–

Having a blast with this:

–

2022-03-20

Version 22.4.0

Like a kid in a candy store

Horrible app

–

i love tiktok💗💗🖤😩

–

2022-03-20

Version 22.4.0

I bought chocolate on here for 50 dollars and a picture of a black baby cake,wish refused to give me a refund.

This app is good

–

sertopess_

–

2022-03-20

Version 22.4.0

This app is pressure man fr. Shipping be crazy fast I just love this app there’s a reason why I’ve been on it for 2 years💙💙💙💙

Don’t, just don’t. Use Amazon instead.

–

GrizzlyAnarchist

–

2022-03-20

Version 22.4.0

I don’t know why I always try to give wish another go, it takes MONTHS just for my order to ship and when it hits the date it’s supposed to arrive MAGICALLY THEY CANNOT FIND MY ORDER. I’m so sick of this, I’ve lost at least 200 dollars alone trying to make this app work over the years, I’m normally a very patient man and I never let it get to me too bad before but this is the last straw. Don’t use Wish. EVER.

Granddaughter

–

Wuv Bugs

–

2022-03-20

Version 22.4.0

I’m so excited to see this outfit on my granddaughter. 💖💕

Did not get anything I bought.

–

🙃⚰️🪦

–

2022-03-20

Version 22.4.0

I didn’t get anything that I bought and the quality is bad the price is good I would not recommend this app to anybody

One issue, one star…until fixed

–

saucy no 1

–

2022-03-20

Version 22.4.0

I ordered two gaming chairs that were delivered to the wrong address. Wish will do nothing to fix it. I filed a report. They just message you saying there is nothing they will do because the delivery is “confirmed.” I have ordered many other items from this app without fail or without issues. Hope they don’t lose your stuff too. Oh and I used Klarna to try it out. 4 payments? Yeah still paying on it…Google will also get a review…

Update!!!

I have changed my ratings due to how much of a headache this was. I contacted wish. It took over a week for them to tell me to contact UPS and file a report there too. Then trying to contact a human there is impossible. I tried. Hours… Then I finally told Klarna to stop payments. When this happened, Wish finally contacted me and said it was delivered to the wrong place. Obviously I don’t have it. This process took a little over two months and a lot of time. I have ordered lots of stuff from them in the past and probably will again, but this made me very uneasy about spending any kind of large amount on this app ever. Even if I have the cash though, I will be using the Klarna app because it seems this is finally what got it fixed. I still don’t have my chairs, but at least they claim to be giving my money back. Still pretty cool to get this kind of product so cheaply, but don’t expect great quality from it either. About one in five or six things I order is great quality. Great for learning new things or showing something new to others for pretty cheap though.

Will I order again? Yes, with the Klarna app.

Do I expect quality? You get what you pay for.

Can you order almost anything? Try it.

What is my biggest recommendation when ordering? Use Klarna for bigger purchases and watch the prices to ship. They can be more than the products.

Good luck to you all and happy shopping!

Great company that can be greater

–

Grampz still kickkin

–

2022-03-19

Version 22.4.0

Wish can improve there vendor quality control

One area of concern Electronics two suggestions

1. Set up a Q&A team to determine the percentage of potential of in unuseable items.

2. Set up a total number of items that buyer had purchased and had problems with.

Check your records By Vendor,Number of return items, how many items the same item was returned or a credit given.

Also check other vendors record and compare it

To the original vendor.

Post the results so us buyers can make an informed decision as where to purchase the item.

Thank you

Good app

–

hot one 2725

–

2022-03-19

Version 22.4.0

Wish has turned into a very good app to use. They have gotten a lot faster on their shipping and the products and prices have gotten a lot better.

Wish.com keeps crashing and charging me more money.

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Jose De jesus Valdez

–

2022-03-19

Version 22.4.0

I had 1 crash double the deducted amount from my bank account, I had a different crash remove all discounts. And finally last night I was charged for goods still in my checkout cart. And the transaction hasn’t been recorded in my purchase history.

WISH!!!

–

GreenLee1623

–

2022-03-19

Version 22.4.0

And it shall come true!! 😈😈😈😈

Welcome back!

–

MadX93

–

2022-03-18

Version 22.4.0

I wish I didn’t use this app ever😝

Good place to shop

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LargeCar07

–

2022-03-18

Version 22.4.0

It’s a good place to shop, they have a lot of products, But the cost of shipping on somethings is a little much !

Scam city

–

alwx-lopez

–

2022-03-18

Version 22.4.0

With wish u have to take a risk with your order getting delivered, every here and there your order might arrive but a lot of the time wish will claim your order has been delivered while you’ve been checking your mailbox everyday for a month str8. And don’t even think about getting your money back on the item YOU PAYED FOR on the item that DIDNT EVEN ARIVE. “They track all orders” so once if it says delivered ain nun u can do. Amazon ain never disappoint tho, they make sure u get your mf package:)

-Alex Lopez

Wish

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anonino9614

–

2022-03-18

Version 22.4.0

Verifica siempre los detalles del producto y las compras serán más fácil

Your company is the best company by far and I like to order online better than Amazon thank you

–

Provi N

–

2022-03-18

Version 22.4.0

I love your products

Nilda

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Nilda Enid

–

2022-03-18

Version 22.4.0

I love all the items from Wish

and they are very affordable!

Enjoyable app

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sheliacdirickson

–

2022-03-18

Version 22.4.0

This wish’s hopping is addictive, and offers an excellent shopping experience. Have always had good business with them. Will always use wish.

Fun

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n sn z

–

2022-03-18

Version 22.4.0

Fun

Much better than Amazon

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GBD423

–

2022-03-18

Version 22.4.0

Same product 50% cheaper than Amazon.

Hats off

–

tris/jb

–

2022-03-17

Version 22.4.0

Wish has us so much because we started

our own business and we used wish and it gave us the supplies we needed

App works nicely

–

auldtwa

–

2022-03-17

Version 22.4.0

Haven’t received any products yet so can’t comment on those. But as apps go it is easy to use

Wish enjoyment

–

sharundell

–

2022-03-16

Version 22.4.0

Many things to window shop with good prices. You do have to read carefully or you won’t be happy. My problem is I save something for later and I can’t find the saved list

I think anything you want to buy you should check wish first Oh and watch shipping sometimes the higher priced item is better with no shipping

Awesome

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~❤️Luna❤️~

–

2022-03-16

Version 22.4.0

This company has so many different things that it would take forever to be able to look at everything.

This company sends wrong orders in quantities I never ordered.

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Fox Watson

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2022-03-16

Version 22.3.0

This company should be avoided . The quantities and quality is what everyone warns you about from Chinese goods. They send Inferior shoes that are inferior , and in quantities I never ordered. Stay away ‼️

That is not what I ordered but please keep my money

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Deetour69

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2022-03-16

Version 22.3.0

The reason everything is so affordable with wish they never deliver what you ordered but you should pay for it but you never get what youOrder or you get something that pertains to the order but never is complete I’ve ordered things twice now and I got a little part of what I ordered and they said the rest was on its way well the rest never showed up so I paid a lot of money for plastic bags and I spent a lot of money on a cover for a car that never had the brace to go with it that’s false advertisement and which is famous for false advertising so I wish not to order anything from wish again and if I do well that won’t happen you have a good day

Iloveyou WISH

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icqqhdo

–

2022-03-16

Version 22.3.0

Love everything about WISH just wish shipping prices were not so much but overall great items when I can find what I’m looking for lol

Amazing

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v iskansbdkxks shskas xhjxbdbd

–

2022-03-15

Version 22.3.0

….

No sirve esta app

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la tukituki

–

2022-03-15

Version 22.3.0

No decargen esta app tienes cosas buenas pero ja no molesten el envido 40 dólares por 4 cositas mejor chance

Great app

–

i think this is really good

–

2022-03-15

Version 22.3.0

I think this is a really good app every thing is so cheap!

Loving it

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Pat@50

–

2022-03-15

Version 22.3.0

I am having so much fun shopping and saving too.

Wish

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damn357

–

2022-03-15

Version 22.3.0

Shipping takes a bit long

Good app

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kobe23456775

–

2022-03-15

Version 22.3.0

Good app love it

Dissatisfied

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LoverOPeace

–

2022-03-15

Version 22.3.0

I placed an order in June 2021 due to arrive in July 2021. July came and I received a message on each item that stated there was a delay, but as soon as my order arrived I would be notified. I was never notified nor did I receive a code. These are the hardest people to contact, so I decided to wait until close to the holidays, because I really wanted and needed the items I ordered. November came and still nothing, so I reached out to Wish for a refund, and their automated system sent me a message that it was too late for a return. How can it be too late to return something I never received, and how can it say that it is a return?, when it is a refund I requested not a return. It seems some people are in business to make money only and not too establish good customer relations, because Wishes customer service leaves too little to be desired. I have not ordered anything since and if this matter is not cleared up, I will never order again and I will report this matter to the Better Business Bureau, because it is illegal to take a persons money and they never received their merchandise.

Wish

–

laneke36

–

2022-03-15

Version 22.3.0

Love to shop on the app just take to long for your things to arrive

Wish customers

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eric benavides

–

2022-03-15

Version 22.3.0

I love wish everything comes on time never late!

Good app

–

sexydadbod2022

–

2022-03-15

Version 22.3.0

Gave me a free item and charged me 1 dollar to shop was super cool also bought some stuff for my motorcycle Amd can’t wait to see them but shopped here before Amd it’s not to bad for what you pay for

Wish is dishonest

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Micheal B.

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2022-03-15

Version 22.3.0

I’ve ordered items and never received them and there is nobody to call and nobody that cares. Not trustworthy at all. I’m done with Wish. Too many lost forever orders.

Wish overall products

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krbbnHbb

–

2022-03-15

Version 22.3.0

The products are fairly good depending on what you purchase, careful with the shoes and pants as well as shirts are generally ok, the pants can be a problem due to Asian sizes that are very different from the us or Britain sizes, they run much smaller despite saying extra large, so you have to really be careful with your selections, the return policy can be complicated and when reporting some problems photos need to be provided and you wait two to three days and even then the feed back is not the best and can be complicated, this by personal experience, where after three to four years I finally had to deactivate the account and this proved to be somewhat complicated having to repeat over four times this process. Something that should be simple and non complicated.

Very good :D

–

liz190168961

–

2022-03-14

Version 22.3.0

I think it’s really good and very easy to use the only problem is the shipping but that is how online stores are so I don’t care to much it’s good though :)

No issues with WISH

–

Goldie Fox

–

2021-12-01

Version 21.12.2

I hear all the time people saying they have had issues with WISH. The sizes of the clothing is different than our sizing. If you buy clothing or shoes, generally, if you read the reviews and read the description and sizes and colors very very carefully. Read the shipping details. Look for the size chart. If some of this information is missing, and you still choose to purchase the product, you know that you are taking a risk. Always lean towards the larger size if in doubt, if you must purchase the product. I’ve never returned anything that I can remember, but probably because it was so cheap to buy that it wasn’t worth it. When it comes to lingerie , sometimes things didn’t quite fit right so I took a needle and thread to it and made it look nice. I have had a couple of disappointments, but that’s just life. The prices make up for the very few disappointments. This is a great site for people who do not want to throw a whole lot of money in on lingerie if it’s gonna be put through anything near what I would call good relations. It’s a fun time shopping on Wish!!

Be aware

–

so pow shop

–

2021-08-13

Version 4.36.2

I loved Wish for a very long time. Now it seems that their refund policy, which was one of my favorite things about it, has changed. If you think your item got lost in shipping, request a refund. Do Not Wait. You only have 30 days from the estimated arrival date to claim your refund, without the substantially more involved process of contacting support to file a claim. On the rare occasion that something is lost in transit, to be sure, I wait a week just to see if it shows up. Many times the tracking will show that the package is out for delivery or at least, still in transit, so that’s usually another week I’ll wait. By now, I’m sure that the package is lost, but I’ve had things show up 4-6 weeks after the estimated arrival date, so I usually am hesitant to get the refund until I’m sure it isn’t coming. So that’s way more than 30 days and I would think that wish would want customers to wait and be sure so they aren’t handling out refunds when the package arrives days or weeks later. I guess I’m wrong, so get your refund within the window if you have a notion that your package was lost. Hopefully this helps someone from wasting time and most likely wasting money by not acting quickly enough.

Like and Dislikes Pros and Cons

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Stacy Caudill

–

2021-07-08

Version 4.35.6

I have been a long time customer of Wish. I love the company and most of the products and prices of the items. What I don’t like is the clothes. The clothes are sized unrealistically. Someone who wears a medium has to order a XXL. If you wear a 1X you have to order a XXXXL or XXXXXL. Why would a woman order something that makes her feel like a whale? I recently found out to prevent taking a long time to receive your items you can get them shipped from America but I also found out if you do, you will pay more for the items!! I have NEVER liked the fact shipping is over charged per item but then I have to pay shipping costs per item for multiple items from the same person when the items are being shipped together. If I order 5 items, I pay 5 times the shipping and they paying shipping 1 time. The biggest complaint I have is the amount of time I have to wait to receive my order after paying ridiculous amounts for shipping. What I dislike the most about the company...it used to be if you had a problem you could get a real live person online. NOW, all you get is an automated system that gives you a bunch a choices but if none corespondent to your problem, you’re screwed.

Good prices for 3rd party items

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Shaggyz_5150

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2021-07-01

Version 4.35.6

Good prices for 3rd party items don’t expect name brands like “beats” on this if you come across one most likely a fake. And that isn’t an opinion but been proven by reviewers. Now your suppose to be able to leave a personal review on the item page now on the website you might be able to cause I have seen some whether they are legit or not I don’t know but on the mobile app that your downloading here there is no way to leave a personal review of an item. Plus watch for the shipping charges some will ask for $30 for shipping on a small item that weighs less then 5 pounds. Now not all will do that some will have shipping as low as $1.80 but there are some that will rip you off with shipping charges and that price guarantee of fair prices up to retail price from a manufacturer might be a legit policy but good luck reporting them. One time sent a report email no response then the last time I got the Apple message on my iPhone saying the email address was no longer valid. So if you need customer support they have a bot with preloaded responses but that is it so if you have a problem your on your own. Good luck to all that use this app.

TERRIBLE TERRIBLE TERRIBLE SITE

–

Snappee

–

2021-05-13

Version 4.35.6

I would recommend everyone to NOT use this site. i would give this site a negative number of stars if there were an option to do that. I tried returning something for either refund or replacement item but the link they gave me to start refund didn’t work. When I used the talk to an agent option on the “having issues” contact support link, all I got were automated messages. I finally (I think) got in touch with a live person, after 20 minutes of sending the same message over and over, they said they couldn’t offer an alternative way to send the item back and that their site is having technical difficulties at the moment and I should try again tomorrow. I then asked for a customer service number and they stated “we currently do not offer that option.” I wonder why....probably because they would get bombarded with angry customers. I am pretty sure the return link isn’t going to work tomorrow either so I will either have to try to get in touch with another agent, or just not send the item back. I WOULD RECOMMEND EVERYONE NOT USE THIS COMPANY OR WEBSITE. Most of the positive reviews on this site have to be fake because they are a couple words of positive review. Very disappointed Wish, you shouldn’t be in business if you cannot offer the customer support needed to run a good company. I will be posting negative reviews wherever I can to warn people not to use this site.

Horrible!

–

Crapsvs

–

2021-03-24

Version 4.34.5

I ordered some essential oils from this site. They took ages to arrive because they had been sent from China, which I had no idea it was coming from there. When they arrived they had no smell at all, total rip off. I contacted customer service who said they would issue a refund. I have received a partial refund for some strange amount that doesn’t tie up with anything in my order. They closed the case and ever since I have been trying to get customer service to sort out the problem. However, you can only contact them online via the order history and it has these set automated responses. None of these responses answer or address my problem and it won’t let you advance a problem. I won’t use this site ever again. I have contacted them at least 10 times and they just keep telling me contact them via this automated response that won’t let me contact a customer support agent. If you go directly to customer support they tell me to go through this whole painful automated process again that is a dead end. I am beyond frustrated at this point and would not advise anyone to use this site if this is how bad the quality of there products are and how awful and difficult their customer service department is, or should I say customer no service, totally useless!

Bad Reviews are 100% true!

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bubblyecho

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2021-01-11

Version 4.33.2

I myself usually (used) to order off of Wish. Here’s why I don’t anymore:

They will give you your first order in well condition and everything, the rest? The rest will be either broken or in some form of nonsense.

I stopped ordering once one of my items were returned to the seller. I wrote a claim on that and they NEVER got back to me. This was half a year ago before I wrote this. As for customer service/support, where is it? It doesn’t exist. It’s a retail site/app that has no and I mean no custom service. Sure you can write an email to the ‘customer service’ but you most likely won’t get help on anything.

I’m not the only person who’s experience stuff being sent back but two days before I wrote this my cousin ordered something from Wish and his item was sent back. It was on its way then was ‘canceled and being prepared to be sent back’ but then it said “oh nevermind we’ll just try harder to find your house.” It sounds like whoever sends out stuff are lazy and can’t handle their job. Which is probably true with Wish, people who work for wish are probably the underpaid people. Wish is basically a cheap website for people who don’t want to spend so much money on one thing.

In conclusion, just don’t even think about buying from them after reading this, I mean you obviously can I’m not anyone important. But I just want you to be happy with the stuff you get. 🤷🏻‍♀️

Good app full of false price advertising

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Tsu Huang Chow

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2020-12-14

Version 4.33.0

It’s a great app with unique products but I could swear when I first used it a couple years ago, the prices were accurate. Now everyone has figured out how to add ONE outrageous variation of a product that no one would buy. Like a $2 shirt listing turns out to be for $16 shirts no matter the color/size combo... except for ONE. Which one? Asian size XXXS - white. Perfect for a boring Barbie doll, but not for a human. They’re expecting no buyers to be anorexic “little people,” but even if one customer is anorexic and 3.5ft, they’re banking on them avoiding the least purchased color. This allows EVERY seller to make a clickbait price that misleads buyers until they click buy. It’s annoying because I can’t tell who actually DOES have the lowest price and I end up not buying at all. Or searching that item on eBay. This is rampant and ruining Wish, but the app overall is unique w/ potential. If they wanna make it last longer than internet fads like MySpace tho, fix that scam-like exploit. They’re abusing the Wish system and the app users AND their fellow sellers, all at once by destroying any sense of value/pricing. 5stars once that’s a penalized offense. It’s obvious when it’s being done. The excuse fools no one. Fix it.

App is glitching out?

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CrazyRage122

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2020-11-12

Version 4.32.0

I logged in to my wish account today on the mobile app and spun for extra rewards points. It then took me to the page where I could choose items to use my rewards on. Of which, literally every single item said “Sold Out,” where it usually has the “Buy” button. I thought this was odd but didn’t think anything of it because maybe all the daily deals had just been scooped up already. I then returned to my Home Screen to look for some subwoofer speakers for my car, I was confused when the first few that I had clicked on had also said “Sold Out,” so I started clicking on every single one in the search. EVERY SINGLE ONE, “SOLD OUT,” so then I decided to try and get some customer service support where an automated system gave me a list of very broad options for what my problem was. I wanted to view the FAQ section so that I could see if this was a frequently occurring issue. Never was I directed to an FAQ page instead I was told it would be 2-3 business days to get a response from a representative. After reading other reviews of this app, I expect nothing more than a reply to this review saying “we are sorry about this, we hope you give wish another chance.” I will be back on it in a few hours to see if the problem has resolved but honestly I am pretty disappointed that there is no immediate customer service representatives to help customers. ):

They TOOK $60+ from MY ACCOUNT W/O PERMISSION

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Chunnid22

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2020-10-29

Version 4.31.5

If I could give this app 0 stars, I truly would and here’s why..

I have been using wish for years with no problem. I stopped after awhile and a few weeks ago I decided to try some stuff out for my business. Usually I will pick specific items and leave them in my cart. When asked by Wish if I wanted to purchase the items in ny cart, I chose “No”. However Wish took it upon itself to proceed with deducting over $60 from my account and continue with the transaction.

Mind you.. I chose “No”

I canceled the transaction and was told that I would receive my refund in 14 days. When I DID NOT give permission to buy these items with my bank information! They took my money in 2 seconds and are taking 14 days to return it. This all happened on October 14th. I was told that I would receive my refund on October 28th. I DID NOT RECEIVE MY REFUND. I sent them digital bank statements as proof that no refund went through, only deductions of which I did not authorize. Now Wish is sending me automated messages every time I try to contact a “REAL” agent. They dont even read your message or issues they just send an automated message. These people are thieves. I am so disappointed. This is disgusting and this is the worst time to steal from people who have supported.

Ridiculous

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TxGrl91

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2020-10-07

Version 4.30.5

When I first started using Wish (about 2 years ago) you could find cool unique stuff really cheap. And the price under the picture before you even clicked for the description and info was what it went in your cart as. The last several times I have thought about ordering anything, either it is outrageous prices (such as $20 for a T-shirt that may or may not arrive in the color/size I ordered) (and it takes forever to arrive) OR it has one price under the picture, you click and it has another price on the add to cart button, then a 3rd price where you choose the size, and then you look at your cart a 4th price (all before tax and “discount” codes) so you don’t know what you’re actually going to pay until you add it to your cart... and I have had to make them do SO MANY refunds because (1.) my product never showed up, (2.) I carefully read the description and when it arrived it was no where near matching the description, (3.) they sent the wrong size and/or color, or (4.) it was completely trashed (example: I ordered a canvas print of a painting that I was going to have framed and give as a gift. When it arrived the envelope it was in was still in perfect condition but the canvas inside was miscolored and had an unidentifiable stain and 2 huge tears across the middle). I’m done. I just officially deleted the app.

Purchasing

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Libra34

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2020-09-25

Version 4.30.3

I didn’t know how to contact anyone from wish company and I want to know how I can remove items out of my cart before I can purchase anything I have a daughter who put items in my cart and I want to take them off so I can purchase an item and so far I’m not able to remove the items unless it ran out of time or just no longer available it only lets me remove them items and when I did that the price at the bottom still hasn’t changed and it should have I put one or two items myself in the cart that I would like to purchase but I’m not gonna be able to purchase it if I can’t fix the other problem by taking the other items off and change the price at the bottom of the screen and the items I need to purchase I really need so if you can please get back to me to help me fix this problem and let me order different items and change the price at the bottom I’d appreciate it thanks and I will give a 5 star review once this situation is fixed because I do love this app and I believe there has to be a way to take items off that you don’t want and be able to purchase the items I do want once the price changes

I never write reviews but need to on this app!

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KT6240

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2020-09-10

Version 4.29.8

I was very skeptical about this app at first and I looked at tons of items but held out on making a purchase because I’ve heard mixed reviews and mainly that you get what you pay for but the shipping would be months at least and some people said their items never even showed up! Since you don’t get the tracking info, I held out until I had extra money I didn’t care about risking losing! I spent only $20 on 4 items which included shipping.. shipping was almost half that which I thought was too high but i got items from 3 different sellers too so I guess it’s not too bad but I received my items within a 2-3 weeks and sooner then I expected! I actually forgot I bought them which was a nice surprise! I’ll definitely buy again but read the reviews because one item I bought was very cheaply made and I wouldn’t buy it again.. yet another item was too good to be true and I’m going to buy more.. so you definitely get what you pay for too! I left reviews as well to help others like me that are skeptical! Definitely worth a try but read people’s comments first & not after u get the item!

Thieves

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ITSMEAJLZ

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2020-07-27

Version 4.29.0

Folks, if you feel like having your money stolen from you order merchandise off the wish app. You will wish you hadn’t have I promise you. I clicked on one of the many orders that I have never received to see why and I was given the option for a refund. Only to be told when I clicked on refund that the order was beyond the refund window. Do what?!!!! They are scammers folks, con artists. And they need to be put out if business. I haven’t received any of my orders and yet they claim that the majority of them have been refunded. It’s a lie!! I have bank statements to prove it too. So, orders claiming to be refunded but aren’t. One order I haven’t received says a partial refund has been given. Now why would they only give you part of your money back if you never received the entire order to begin with? Plus, telling the customer that certain orders are beyond a refund window even though you never received the order. If you didn’t receive it they should give you your money back. Period!!! This company should be shut down for stealing money from its customers. I am just trying to make the public aware so no one else gets done like I have been done by them. Order at your own risk. I will continue to enlighten folks of what kind of scam this company is operating. It’s wrong and I work to hard for my money to have it stolen from me by anyone.

Tempting prices, continuous disappointment!

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Dabearhorne

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2020-07-21

Version 4.28.5

You will be tempted by their amazing prices and you’ll be continuously disappointed time, after time, after time, after time!

My very first orders in mid June, were supposed to come by mid July, which I understood was long but that’s what they told me it would take, so I knew what I was in for. After waiting for three weeks, I’ve been advised that they will be coming towards the end of September (yes, 3 months).

Shortly after my first order I found a great deal on an E-bike which was delivered to Long Beach, I live in Salt Lake City Utah, after dozens of emails and two weeks of escalating I finally got my refund.

Like an idiot, I thought I’d give them a couple of more trys. I ordered some facemasks that were supposed to be coming from the United States and therefore “speedy” delivery, nope, those will be coming in mid September.

I also ordered bicycle bag for my bike rack specifically stating that it shipped from the United States, it is now currently sitting in a Chinese warehouse pending shipment. See my photos where it specifically says shipping from the United States and now sitting in a Chinese warehouse. I’m quite certain that there’s not a single product that you can trust what it says, so if you have spare money lying around and don’t mind waiting for 3 to 6 months to see what happens, or where it may be delivered, by all means use this app.

Not 1 Star or 5 star worthy

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hdidvuxbd

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2020-07-21

Version 4.28.5

Hey last year my mom told me about this app, I thought it was so cool and how great it was because how cheap everything was. But just because it’s cheap and at an amazing price doesn’t mean the quality is amazing. I bought 4 lipsticks came months later most likely were sitting in stock for months and expired. The quality was not worth the wait. I’ve seen on other reviews that even tho it says it’s “free” doesn’t mean you don’t pay for it you still have to pay shipping. Don’t be suprised you have to pay shipping for everything. I’ve never haven’t had a problem with customer service so I can’t say anything there. The makeup is not good quality, 2 glosses I got were not even the same color as what I had ordered. The eyeshadows were irritating my eyes. And a liquid shimmer lighter was dry. You really get what you pay for, cheap cheap cheap quality products. When you check for your order updates I believe it’s false. I don’t think they even know where the shipments are. Not that in my case was a bad thing but for other people they may not like it. I received a product but on the app it said it hadn’t been delivered. This was abt a year ago. Sometimes the delivery takes so long I forget abt the product completely.

No notifications about later arrivals and no refunds past 8 hours.

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Joelz98

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2020-07-11

Version 4.28.5

So I purchased a few items at the beginning of June and they estimated that stuff would be here by the end of the month. No problem, I can wait that long.

Well then, all of the original dates go by and I check my packages and they are still in China, but they still had the same arrival dates. I tell wish that I didn’t receive them and then suddenly the date changes to the middle of July. Fine I guess, I can wait that long.

I check in today, all of my stuff is still in China and so I tell wish I still don’t have my stuff and then it says the arrival date will be the middle of SEPTEMBER. This morning it was still saying JULY 10th and now it’s suddenly SEPTEMBER. I’ve run out of patience.

I read the reviews and saw that they don’t give out refunds past 8 hours, but they knew about COVID-19 a month and a half ago when I ordered all of this stuff. If they knew packages were going to take this long, they should have put out a disclaimer or notified me that this stuff was gonna take like 4 months to get to me.

I hope when I call them I just get a refund because I’m beyond disappointed that I got played by an app... I’m not shocked, just disappointed and frustrated. It’s $30 they can live without my money.

Been using wish for 5 years now!!

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mcasey98

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2020-07-09

Version 4.28.5

I’ve been using wish for 5 years now and quickly learned the ins and outs of it. It comes down to this, you’re usually paying less than $15 for most stuff so be mindful that you get what you pay for. I’ve had things that get delivered within a week and look exactly like the pictures and fit AMAZING and I still wear them. I’ve also had things that take 3 months to be delivered and look nothing like the picture and are such poor quality I throw it away. I’ve never returned anything because honestly I’m lazy and HATE returning things, even to regular stores. So I see it as, if it is delivered and I hate it, I’m only out a few dollars and the world will go on. The things I’ve had the best luck with: shoes (specifically sandals), bathing suits and lingerie/bralettes. I’ve bought multiple dresses and tank tops from here too and still wear them daily. I really really really recommend looking at the reviews on the item and see what others have to say about sizing and quality. If I see poor reviews I won’t buy it but if everyone raves about how soft and true to size a bra and underwear set is or how cute and comfortable a dress is, I usually take that as a good sign and buy it. Hope this helps!!

Pay shipping on every single item

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bridgecat1986

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2020-07-04

Version 4.28.3

I’ve had the Wish app for years now I love the stuff that they have on it but I do not like how you have to pay for shipping on every single item that you order even if it’s two of the same item you still have to pay shipping on each item and it seems like shipping has went up on a lot of the stuff I’ve been looking at or bought. Here’s an example; I ordered 2 of the exact same neck Bluetooth speakers same color and same company and I paid $26 for each speaker so that was $52 for 2 speakers then I had to pay $12 plus $12 for shipping on the 2 speakers so I wound up paying $64 for 2 Bluetooth neck speakers and shipping which I don’t understand why I couldn’t have just paid for 1 of the shipping because they mailed both of my speakers in the same package so the company made an extra $12 because they was not mailed separately they came together in the same bag and that really made me mad because they should have mailed them in 2 different packages since I paid for 2 shipping prices on them or they should refund me $12 for shipping it in the same package. But that’s wish for ya.

Another thing I don’t like it how long it takes to receive some items I ordered from the wish app. It takes at least 1 1/2 weeks or longer before u will get whatever you ordered so always remember if you need the item quicker then you might want to look elsewhere because it’s not gonna come quicker!

Worst Shopping Company period

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Mantis.Tobagan

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2020-07-03

Version 4.28.3

This was the worst online shopping experience and customer I’ve ever had! Within 2 weeks of making a purchase my account was HACKED by someone in Russia. Wish’s customer service is absolutely pathetic. You can’t call them, you can’t actually chat with someone, you have to send an email. Someone from Russia purchased 3 items on my account, Wish never flagged it themselves. I had to email them. The responses were awful to non-existent. I got a response on one of the items and a refund. The other two fraudulent purchases were never taken care of by Wish. I had to tell my credit card of the fraud and get a new credit card number. Then a month later a person in Russia tried to hack my account again and Wish did nothing! Good thing I pulled all financial info by that point. I’ve had disputes with other companies that sell Chinese products with great communication, but Wish was the worst.

So now to the products. They’re from China which isn’t clearly stated on the Wish app. I’ve had good experiences buying direct from China on other websites. The products took almost 3 months to be delivered and when they were they were cheap and not worth the time, money, and stress.

Use the Wish app at your own risk. I will be telling others not to buy anything from here.

The add to cart issue

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Toytoytoy123

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2020-07-02

Version 4.28.3

Ok so I’m a new person with this app and something was not right when ever it came to me trying to use the “add to cart” button. Whenever you add something to the cart it DOES NOT GO AWAY! I have been going through the whole app trying to figure out how to take things out of my cart but it’s still stuck. I even tried to delete the app and re downloaded it again to see if it cleared my cart. But nope it’s still stick on there. Now don’t take my word for it because again I said I was new at this so maybe I’m not really looking and searching right the find out how to take it off but so far that’s only been my issue with the app. Everything else I can’t really say about because I have not even bought anything yet to tell you if it’s legit or not. Good luck with this app everyone’s view with this app is different than the next person but over all the “cart” thing is not working for me.

I even ask my mom and she said she deleted the app for a few years and then when she got it again her cart items was gone. If that’s the case I should not have to wait a “few” years just to get things off my cart if I don’t want to buy the item.

Theft in the most devious way

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Dustin7997

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2020-06-19

Version 4.28.2

All I can say is this is straight out fraud, theft, and morally despicable. They tell you that they can’t give any kind of refund or do anything while it is in your Delivery window yet they just keep pushing up the delivery window. Then with the delivery window Finally does end, they make you use the useless virtual assistant who because there is a tracking number can only refund the shipping cost at this time let you know to call back in one month 30 days to be exact and they will help you at that time. Well if you take the time to read their refund policy In regards to items that did not arrive, in regards to items that did not arrive, it states that 30 days after The most recent delivery date It is at their sole discretion whether or not to give you a refund. Summit up you pay, you wait, you don’t get any customer service, item doesn’t show up and they offer you with cash for your shipping, and the virtual assistant tells you to call back after 30 days to what I’m assuming will end up being A customer service agent emailing you telling you that you waited too long to ask for the refund. All in all this is the most emotional display and shows that this business has no ethical values nor respect for its customers Beats By Dr. Dre Powerbeats3 Wireless Earphones BEATS by Dr. Dre Tour In-Ear Headphones

4 months wait

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mogakmog

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2020-06-15

Version 4.27.5

I ordered items In March it’s June now and no items. But I ordered something else and it took like two weeks so spin the wheel on how long something might take to get to you.

Update you told me to contact you with the details of my order.. well how the hell am I supposed to do that? Your whole company is designed to put people on a loop after they buy something and however long it takes to get your item is however long it takes! I can’t believe apple has not stepped in and banned your app from there platform! Your crooks! I demand you give me a link to contact someone within your company! Otherwise I’m going to assume your giveing me the run around and I’m going to make a corporate complaint to apple.

Further more buyers beware the estimate of time for delivery is totally whatever they feel like saying and then they just move it back so it would be different if they just said 3-6 months delivery btw if your paying attention is incredibly long! I don’t even know how you could make it that long assuming your using the usps the slowest it takes for anything from even Florida to Alaska is two weeks tops and that is being generous most of the time it’s less then 5 days. So it’s more about the time it takes to get here from China. So slow boat is super slow boat and I think it’s called lying when you make up a tracking system that does not work!!!

Don’t use Wish

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Grits4girls

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2020-06-15

Version 4.27.5

These people don’t even deserve a star. I ordered a purse, Wish uses centimeters, not inches for measurements. When I received it, I realize it’s too small. Contacted Customer Support , here you are asked specific questions that doesn’t even comes close to what your problem is, so you try to make the best selection that may come close to your problem. You have to take pictures of the item with a ruler for measurement purposes. After I went through all of this, Wish CS contacts me and says that the company correctly filled my order, therefore, my problem has been resolved. No it’s not!! If you read the return policy you have 30 days to return your item. The policy says to go to consumer support and click on Return Form, this does not exist, once you click on CS you’re automatically connected with a CS worker and from there on is just a menu of “possible” reasons to select from as to why you’re unhappy with your order. Because the company sent my order correctly that’s it I’m done, there’s no way I can return this one item because according to them my problem was resolved. I order two other items from Wish around May 10, 2020 and I still haven’t received them. They pushed the delivery date back to June 14, today is June 15 still don’t have my items, they’ve pushed the delivery date back again, this time it’s July 4. I may be stuck with a purse I can’t use and I may not ever receive my other items, but I WILL NEVER DO BUSINESS WITH WISH AGAIN!!!!!!!

Could customer service actually help me, please?

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Yhnnnnjss

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2020-06-12

Version 4.27.5

I buy from sites like Wish all the time, so I’m familiar with the quality of products sold and the usual length of time shipments take. Usually it’s very reasonable but this is simply atrocious. I placed an order May 3rd, it is now June 12th. My initial time frames for order arrival were from mid to late May. Now they’re all June 30th. I have received one part of my order, on June4th (the site incorrectly states June 3rd), but that was about a week after the initial estimated date. This makes me think I won’t receive the rest until early July, if I’m lucky.

I order from sites like ROMWE (I know) so I get things take longer to ship. But even during the middle of an outbreak, other sites based where Wish is were able to get my orders to me in well under a month. But maybe Wish is a special case?

If so, I would like an option to request a REFUND. I’ve tried contacting customer service and was told to wait until AFTER JUNE 30TH. I was already told to wait until AFTER MAY 27TH which I have! I feel like I’m stuck in a never ending cycle of being told to wait for help that’s never going to come.

All I want is my money back for the items I have not received. I would very much appreciate it if someone from Wish actually got into contact with me after seeing this review, beyond thanking me for my feedback.

First purchase didn’t go through!!! Lost free gift offer

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Neeks100

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2020-06-10

Version 4.27.5

My first purchase on the wish app didn’t work. I put all my information in which they stored to my account, but after clicking check out the app just endlessly loaded. After about 5 minutes I closed the app and opened it immediately back up to see that my order wasn’t in my orders list and didn’t go through. I checked my account settings and they did store my address and card information though which is weird if my order didn’t go through how did you save my information? I contacted customer support and they were no help 3 times they explained a time limit after I explained to them 3 different times I IMMEDIATELY checked out and the app didn’t load. I then lost the free gift offer because of this lag/bug in their app and they were no help to me to receive my “free gift” which I still was paying the shipping for... or even to give me an explanation as to why it happened, only saying the excuse of a time limit which doesn’t apply because as soon as I made my account and received the free gift offer I immediately checked out and the app endlessly loaded which cost me the free gift offer and never put my order through but somehow saved my card information.. Customer support needs to do a lot better, maybe actually read what is sent to them and try to help not give an automated message about a time limit which has nothing to do with the situation they were contacted about.

TOTAL FRAUD

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htmex77

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2020-06-03

Version 4.27.5

I order a tablet a month ago according to their shipping records my item was delivered a few days I placed the order .... 🙄specially knowing they ship from China...I followed up the transit of my product and for some reason it was coming from Ontario Ca ... I thought something different at least I’m getting in a short period of time. Exciting Delivery Day .... didn’t get anything and the Wish Website showed that I got my product. I talked to the the mail man and he said the tracking number wasn’t related to the US post service that number is related to UPS , called customer service and they said they delivered a product with that tracking number somewhere else but it was not related to my address nor my name .... obviously there’s no way they can track anything that is not related to your name.. I placed a complaint on WISH “wonderful customer service” 5 times and every time basically they said your product is been delivered we don’t care about anything else I can imagine they have logistics problems but in the mean time I’m losing money here and I don’t how many of YOU have been going thru the same situation ....careful TOTAL FRAUD

Never using again

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timberluvsdance

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2020-06-02

Version 4.27.5

I have never been so disappointed. I’ve been shopping with Wish for years and never had a problem. A few months ago, I ordered 5 packages all at the same time and only two came. Of course it were the two that was “free” and all I had to pay was shipping. The two packages came in a week after I ordered them. I wasn’t surprised, usually when I shop with Wish my orders come in 7-14 days after I order them. So they come in a month early. This time it wasn’t the case. My other three packages never came in at all. At first I said to myself “okay maybe I’m actually gonna have to wait for the estimated delivery date.” The estimated delivery date has passed and still no packages. They refunded me my shipping fee and said if I don’t receive my orders in the next month then they’ll give me a full refund. No. I’m sick of waiting. I’m never getting these packages. One of the packages said it arrived in the United States (which is where I’m at) on April 24. It is now June 2nd so where is it? I know we’re in the middle of a global pandemic but I did get two of my orders so where are the other three?! The fact that we can’t even talk to a real person on customer service or the seller until AFTER you receive your package is a pain because we NEED real help. Not automated messages from a robot. Wish, you just lost a loyal customer. Never again.

I GOT HACKED

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fkthisappbro

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2020-05-25

Version 4.27.5

I’ve been using wish for years but I had one issue that made me not want to use wish anymore. This app can be sketchy after of what i experienced. I got few orders refunded because they couldn’t deliver successfully or couldn’t ship my orders, so they refunded me by giving me “Wish Cash” Few hours later i got a notification from wish but it was all in Russian, I couldn’t read it so i ignored the notification (I thought it was an ad or a suggestion of an item or something) 2 days later I decided to browse wish and i looked in my order history, sure enough there was an order I didn’t even make! I checked the shipping address and it was going to Russia (I live in the United States) From there it all made sense, The person changed the language to Russian and also deleted my address. I was lucky enough to still have access into my account but it was too late for me to cancel the order so I contacted wish support. THEY DID NOT HELP AT ALL!! I sent multiple emails and they sent me the same email over and over saying they want the order number and details and I clearly did everything they ask me to and STILL no help. Overall, I do not recommend using wish, its too risky. I’m not the only one that went through this, there are many reviews out there that people got hacked and the customer service is horrible. I’m never using this sketchy app again.

Please read and respond if your the Creator.

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Sunset Olyvia

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2020-05-09

Version 4.27.0

This is an awesome app! Since were in Quarantine, this Online App Store is amazing! I love that the items/products are helpful and great! And your guy’s products are really low prices, about that...we know your trying to make our lives better with low prices but in a way it’s not helping, like some people delete the app right away cause the prices are so low that they think you might scam them or might be bad products, but to be honest, it’s fine, just what some people do. But 2 things that have been annoying me is that there are bots I think, it’s a good thing that there are so many comments and reviews that say that the products are great but I never see any negative one which is making me think that their all bots. It’s definitely not your guy’s fault because it’s the bots not you guys but it has been very weird and also really unbelievable. 2nd thing is that it has come to the point...I think you guys scam sometimes, I have seen many videos that your guy’s products sometimes have been scams. It would be even better if you make the prices more up and sell the REAL working products instead of scamming. And remember, it’s not my fault if I listed any wrong things that I said you guys did. It’s not me, the Media could be lying to me. But to me, I don’t think they really scam. If you get the app and see for yourself, It’s not bad!! I overall literally is falling in love with this app! LOVE IT! 💙💙💙💙💙💙

Horrible customer service

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Luna2982

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2020-04-30

Version 4.27.0

Order an item on april 22 at 6pm. Got my order confirmation. Waited for e-mail process /shipping confirmation. On april 27 i got confirmation order was process, , 30 minute later got e-mail my item was shiped and delivered on the 24. After contacting UPS, The tracking number provided was to another person with another addresS. Tracking info also indicated what ever ship waight less than one lbs and my item was well over 2lbs. and to top it off the tracking info said it was shipped hours before i even had placed my order. Ci have been going around in circle with customer service. They kept telling item was delivered and to check around my front door. I live in a fenced in house,no way anyone get to my front door if i do not unlock the gate first. I ask for a new tracking number for my item and they kept going round in circles. I have like 10 e-mails with all kinds of thing i need to do first, the last being that they could not give me a refund since the item had been delivered. Even after i provided all the communication verifying the tracking number was incorrect, which they should have on file, they said sorry but no refund..and all i wanted was a new tracking number since the one provided was not to my order...so either i got scammed...i know i will never buy anything from them again and will discourage anyone to do so also....i am reporting to the better business folks...

Product Review

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jaubuchon

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2020-04-04

Version 4.26.6

I have found it very difficult to gat any satisfaction whatsoever from a customer representative. You can NEVER reach anyone who has the authority to do anything to remedy your problem. I have ordered several things that have ended up in the Goodwill box, in hopes that someone might be able to get some use out of it. The sizes for clothing are not universal so what may be a size 10 or Medium from one vendor may be a size 6 from another. The charts are a joke so I have learned to not order anything to wear. I have also found that the shipping from ( CHINA), is very expensive, so I would have come out ahead if I had just purchased it locally. The final straw was when I ordered a human hair wig for my next door neighbor who was going through Chemo. I ordered it in a silver gray (her hair color) and I received it in a dark brown. Needless to say, my neighbor, who had been anxious to get it, was extremely disappointed when it arrived. I thought perhaps I had made an error when I ordered it and after checking my order to see, I confirmed that I had ordered the Silver Gray. Lesson learned and it was.... be careful what you order, don’t expect to get the color you order, don't order anything that has to fit, don’t think you can return it, expect it to take a looooong time to receive it and expect to pay high shipping fees. And that’s the truth!!

Terrible App, customer service, and shipping !

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MelAmaroFanatic

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2020-04-04

Version 4.26.6

I only gave one star because it won’t allow me to not give ANY ! I’ve been giving these people my money for far too long to be treated so poorly.... I’ve ordered countless products from them before, and I always end up waiting like 2 months sometimes 3 for my product, and when I receive it, it’s nothing like what was shown or explained in the display picture of the product you’re trying to purchase. I ordered a head rest car seat attachment for my son, who at the time, was 2 about to turn 3 and needed the attachment for when he falls asleep in the car his head doesn’t bobble everywhere. I purchased in August of 2018 ... A few months past, and I sent a customer inquiry message asking about my purchase, I got an automated response, saying someone will email me be back shortly.... never got a message, more months passed I had just given up and forgotten about it, the suddenly one day in the next year, the product ARRIVED...... July of 2019 😒 that’s almost an 11 month turn around time.... and by that time, my son is already out of the old seat and now the headrest is useless , AND it was made out of cheap material that wasn’t strong enough to support a child’s head, that was it for me.... I WILL NEVER BE BUYING FROM WISH AGAIN!!!!

Terrible customer support

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Skkid18

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2020-03-31

Version 4.26.6

If you have an issue with an item, there’s no way for you to just write an email to customer support. It forces you to click through options until finally at the end you can write your problem along with a photo of the item. Well when I tried to upload the photo, the app kept malfunctioning and wouldn’t let me upload it. It wouldn’t let me send the message without a photo, but it wouldn’t let me upload a photo. So I had no way to contact customer support with my issue. I tried another day to do it and it finally let me upload the photo but by then it said they couldn’t issue a refund because it had passed the timeframe. I tried to explain why I couldn’t send my request sooner but they didn’t care. They just kept sending me an automated response and closing my request without resolving the issue or acknowledging that the app wasn’t working. But lesson learned that I will never attempt to buy clothes on here again (or anything). But especially clothes. I normally wear an xl or 2xl but on wish even a 5xl is too small for me. Their clothes are a joke and they’re really cheap quality. I’ve gotten some earrings I like on the app but some of them have come broken. And I’ve ordered several things that never arrive. Plus the items really aren’t that cheap when you consider how much shipping you pay per item. They make you think it’s cheap and then charge a ton for shipping. So no, this website is not worth it and the customer support is terrible.

Long time customer

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Heinz57c

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2020-03-07

Version 4.26.0

Been a customer for about a year now. The return process works great and the prices are awesome. The only issue I have had lately is item I order being cancelled because distributors could not fill the orders. If that’s a ongoing issue I would find a better distributor. Some of the items they have cancelled from my order I go on the app and they are offered again at a higher price. I do get wish cash for the returned items which is nice because I can use it for my next order. Hopefully they will get to be like it was when I started buying and being more reliable with their orders. Delivery does seem to take forever but buying direct like this saves so much money. That I don’t mind waiting. Some items were delivered later than they were supposed to but I did get them. I had a few items that were like a month late. People need to realize when shipping from one country to another that you don’t just send over one package at a time. You fill up a shipping container then send that. If you did ship individually prices for shipping would be way higher. Love you all at wish will continue to shop here as my returns we promptly handled and it’s only a mild inconvenience to ha e to reorder stuff. I’m actually going on the app now to place another order.

Really good but......

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juliegobstopper

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2019-12-23

Version 4.24.5

What I like is that the prices are affordable (obviously) and you can see reviews with pictures and videos. Plus it saves your searches. Things that I would like to see change in are paying with credit. It sometimes would be more convenient if you just paid with cash. A lot of complications come with an app generating your credit card number. There is always something that could go wrong. For example, if you were to press the wrong number while you were filling out information for your purchase, who would have to pay? It might be someone who is in debt and has no money! I know that probably would never happen, but the thought of programers seeing people’s credit card number and address while they are telling mail workers to package and wrap something that isn’t theirs (and might be private) gives me chills. Maybe a better alternative would be for people to mail money to your company before you give them their purchase. Just gives us notifications about where. I’m not saying get rid of credit, but I think that you should still have cash (or€,£,¥ etc.) as an option. Thanks for the possibility of you listening to my opinion.(or lecture)

Long term shopper

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Button3H

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2019-12-21

Version 4.24.5

I've been shopping on wish for years and I have to say I have had some products show up being poor quality but I have had many items be fantastic quality. As of my use of wish right now I am satisfied except for the shipping stuff and a pricing issue. Shipping is irritating as all hell for a couple reasons 1~ shipping is way to expensive often times it's more pricy then the product selected and there is no discounts for shipping 2) shipping takes a really really long time for a lot of items and they change the shipping date on you too so when you try to contact a wish support agent about it they tell ya that if it's not received by xx-xx-xxxx (usually about 1-2 more weeks) then to contact them before a specific date to have the issue resolved. Now for the pricing issue I mentioned above, they false advertise the pricing on (not all but most) items they will say one price then they ask you to select your color or size when adding it to the cart then as soon as you select your choice 8/10 times the price changes and you can't find the product for the price it was originally set at for the product. Besides these things I am satisfied with my experience using wish and having this knowledge I keep it in mind when shopping with them

Lack of communication...

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A Lost Reviewer

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2019-10-03

Version 4.23.1

I love scrolling through everything wish has to offer; even if I’m never going to buy it. It has lots of variety and dirt cheep prices. However, the problem is that you sometimes really do get what you pay for and the item turns out to be garbage, but you only paid 50 cents and like 4 dollars shipping. My only problem is that I can not emphasize how important it is t be able to SPEAK TO THE SELLER! This is the reason Wish falls flat compared to another Chinese selling app, Ali Express. Sometimes sellers forget to write certain things in their descriptions that can lead to buyers being unsatisfied because they didn’t have enough information. If there was a shipping problem, something that is a problem for the buyer and seller, you can’t do anything. Because of this lack of communication, I don’t buy anything on wish unless it has a ton of costumer reviews. And I rlly don’t want that because I’ve seen to many items I’d totally buy, but I don’t have enough information about it. Also, PHOTO SERCH would be pretty nice. I know I just ranted about what I didn’t like, but wish really is a nice app if you have the skills to not get scammed.

Don’t fall for their traps

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Moxy momma

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2019-08-05

Version 4.21.0

It’s a useful site if you have the time to wait for products, sometimes up to 3 months.

When using the coupon codes, a lot of the discounts don’t go towards shipping do you get either buy a product for $2, get a 5% discount, and pay $3 for shipping, or you can get a “free” product, but pay $5 to ship it. You just have to be careful.

THEIR LIMITED LIMITED QUANTITY DEALS ARE A SCAM! Sorry for the caps but out of the 60 attempts to get an item during one of these deals, none, absolutely none, have gone through. I don’t understand why they do this as it just pisses the customer off. They do give you a refund but make sure your card company allows for several credits. This was fine print that I’ve never known about. My credit card company, that I’ve had for over 5 years, only allows 4 credits per day, and after that, they charge. So to clarify: I thought I was getting a deal, was very excited for the deal, but then found out it was false. They refunded me the $2. Since I’d bought 8 items at $1/piece, and $1 shipping for each, I was refunded my $16, then charge $10 for each of the 4 additional refunds. In other words, I paid $40 for items that I’ll never get. Because of this, I’ll stick to Hollar, overstock, and Zulilly.

TL/DR: use this app sparingly, don’t expect to get what you pay for(and in cases of quality, sometimes you get exactly what you pay for). And you might end up losing money.

Not as good as I thought

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iwoulduploadphotosifIcould

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2019-07-05

Version 4.20.1

Ok so first of all that extreme discount that you see on the app is not true at all. If you go to eBay and look for the same product, it is the same price and the same brand. Items on wish is not really $50+. Another thing is that I ordered many things from wish but only a few came. Like right now I ordered about 16 things from wish and only 5 things came. I took advice from the other reviews and refunded my items when it was way past the expected delivery and wish blocked my account from refunding anything after a few times. I understand why I got blocked but if wish’s app had a valid tracking number and actually came, I wouldn’t have to refund anything. Honesty I think that if you see anything you like you should just search it up on eBay as the tracking is more reliable and the items came on time. And lastly don’t think that the coupons that they give you is a huge discount because after a while wish starts to add tax to some of the items and beware that the ‘free’ items can’t have coupons applied to it so might as well find things that aren’t free but about the same price. I have it 2 stars because when the items do come, the quality really good but it’s not that bad for the price you pay for it.

Crappy Customer service

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VeraAWolf

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2019-05-24

Version 4.18.7

I’ve used the app for two years now. Mostly decent experience. Some items arrive early some arrive very late. On my last order I had multiple purchases for cute jewelry. Most of them showed up within the expected window, 3 did not. Apparently something about the refund policy changed to only allowing refunds within 30 days of expected arrival. Due to personal life issues I didn’t follow up to see which jewelry orders were missing till 4 days after this deadline, so they were no longer refundable. Explain how my not receiving what I order is my fault??? They offered wish cash and no other interaction by which to question that option or NOTHING AT ALL...so I submitted the three items for wish refund. 3$ for the first. 2$ for the second. An error on the third. I tired to resubmit. It told me the item had already been refunded. I checked my wish cash balance. Still 5$. I tried their other contact support. Same automated system. Same, “you’ve already been refunded.” At this point I’m done. The products themselves are mediocre at best, you get what you pay for, but punishing your customers for your lack of follow through and availability other a 3$ refund. Naw.

To the User: make sure you stay on top of the delivery date and refund window or prepare to be screwed.

Don’t put your faith in this app

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josiejoe04

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2019-03-06

Version 4.16.0

At first, my experience with Wish was alright. Super long shipping, but decent items for cheap prices. A few months ago, I ordered a bundle of items, and one after another, they each came broken. Broken. How lucky am I that several orders arrived broken, all in a row? So of course I try to contact support, and they immediately give me a refund ((A few I didn’t ask for a refund, I was just trying to let the store know their item was broke and they gave me a refund)).

The reason I gave this app one star is because since I “requested too many refunds” (again, a few I didn’t request refunds) I am now blocked from contacting support. Four or five contacts about broken items made me “blocked” from contacting support about anything.

The only way I “may be determined to be back in good standing” is to buy more. I am not about to go on a shopping spree on this sketchy website after my experience, just to be in “good standing”. Right now they’re not in good standing with me. I can not ask questions about orders that have not arrived, or get refunds on orders that never arrived. There are still things that I ordered months ago that have not came in and have no tracking info, but wish will not let me contact the sellers because I am blocked.

I am very frustrated with this and do not plan on using it ever again. If you use this app, just prepare yourself for the worst and read reviews carefully.

Long time customer...

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Braintweaker

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2019-02-14

Version 4.15.1

I’ve been a customer of wish for years. I think it’s fun & often come across things I didn’t even know where available. However abt 15% of the time the products are not as shown or the quality they claim to be; I don’t even bother with buying clothes here anymore because that was a joke! But the worst part is getting stuck with items I don’t want or flat out cant use. Why is returning something SO HARD!? Recently my son bumped me while I was going thru my cart & I accidentally hit the pay button. I tried to cancel it immediately but to no avail what so ever. I was unable to immediately cancel this & when I tried to stop it thru customer service it was nothing more than a useless collage of suggestions at me, not me getting to state what exactly was wrong. I tried several times their way but kept getting messages saying it would take 2-3 business days for them to even respond! So of course it will go thru by then & I will have to start the gawd awful process of trying to get my money back.... This IS NOT CUSTOMER FRIENDLY! I have kept several bad products over the years but enough is enough. Why is there no confirmation before making the purchase? Why are you so hard to reach?! A retail business is nothing without customers so why are yours treated with disregard? U should b as concerned with the entire experience as much as you are with taking payment! I believe I will b moving on to a new & more customer friendly shopping site...

Wrong color

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mala2424

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2019-01-23

Version 4.14.6

I have bought many items from wish and I have never had a problem if I did they would take care of it . But this time I ordered 9 brick stickers for the wall I paid for shipping and was $27 and I did it 2 times because the first time the color showed beige , so I did it again and I ordered the color I wanted which was burgundy brick and 9 so I did get them but they were being and I want a refund and they want me to pay for a refund when it was there fault and I paid for shipping already to get here they gave no sticker if needed to be refunded I have never had any problems with my orders so I would like to give them back but I should not have to pay for a refund when I paid for shipping and they made the mistake on the color all I want are my 9 burgundy brick color I should not have to pay for a refund when they made the mistake and I paid for shipping to get to my home so please please send me the right order and send me a sticker that you pay for shipping you just put my order in a bag and that’s it very unprofessional. So I have been trying to explain it was not my fault it is yours so please please send me the right order.. thank you!!!!!

This app took my money

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AllNamesAreTaken54321

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2019-01-01

Version 4.14.6

I’ve used this app for a few years now, but I’ve only ordered about 10-15 items total. I ordered 5 things this past September, and only received three of them (in mid December btw). They all arrived a week or two after the delivery date, yet I still left decent reviews and even uploaded photos. One of the orders was 2 sets of lashes in different lengths, but the shipping was never updated and I never received them.

I finally requested a refund two weeks ago, 3 1/2 months after I originally ordered them. They said it could take up to 14 days to receive it. I checked my account and the refund wasn’t there, so I went to my app and it said my account was flagged for “excessive refunds”, when it was the only time I’ve EVER requested a refunded, and it was duplicate items from the same company. It won’t allow me to contact support any further, and I can only get my account “in good standing” by continuing to shop. Why would I continue to shop when I’m missing items and/or a refund, and I’ve never requested one before, and left reviews on every item I’ve gotten? This is unacceptable and the worst customer service policy ever written. Such a rip off. I don’t expect expedience from Wish, but this was ridiculous. Never spending another dollar on here. I’m currently looking for options to rectify my issue and receive my refund. I’m deleting the app once this happens.

Don’t count on anything

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Vampaliciousss

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2018-11-09

Version 4.13.5

Everything on this site comes from China. Have fun waiting a month. It would have been worth it for some great deals. But over the years, I have actually received less than 10% of the items ordered. To get refunds is like jumping through hoops. When you get jewelry, just ignore that it says sterling silver. Even if it says .925. Nothing I’ve ever gotten has been stamped and everything has turned my finger green very quickly because I’m very allergic. And I believe those might be the only items I have received. I am very ill and spent a significant amount of time hospitalized. Even though their OWN tracker showed that items were either delivered to other states or sent back to China, either way, clearly stating that they never made it to my house, Wish refused to assist me because too much time had passed. Well. Excuse me for my critical and incurable illness. However when YOUR OWN TRACKER states clearly that I paid for items that weren’t delivered to me, why the hell does it matter how much time has passed. Rip off artists, I might be too ill but I have good friends who will take you to the mat with the better business bureau. Thieves. Connivers. Not worth the dollar you might pay for the item you don’t get. It adds up. They are making lots of money by making people give up. Despicable company. You should be ashamed.

horrible customer service

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ellaistired

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2018-11-07

Version 4.13.5

I've been sending emails back and forth with their support team for over a week now and have gotten nowhere. The DAY AFTER I created my account it was hacked into and over $40 of my wish cash was spent by someone else. After this occurred I couldn't log into my account anymore and whenever I attempted to reset my password I was told that an account with my email address didn't exist. I know for a fact it was the correct email, as I have emailed receipts for the two items I purchased the night I made my account. In a week's worth of emails and sending many screenshots proving the issue they've hardly addressed the hacker issue at all and all they've given me to try to fix it all is "uninstall and reinstall the app and restart your phone" and "here's how to reset your password" as if they haven't read a single word of what I've been emailing them about the past week. I'm so unbelievably frustrated and just want my money back that this hacker spent. Not to mention the two items I did order never even came. I don't want to use the app anymore this experience has been so terrible, I just want my money back. Their support won't help me and I'm not sure what to do now, I've repeated myself so many times on the issue occurring and they just aren't listening.

tldr: don't get this app because if you get hacked and someone else spends your money, their customer service won't help you.

Items I ordered

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Elainec78

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2018-10-17

Version 4.12.5

A lot of the times I order stuff and never receive them! U will send me a notification asking if I got it and of course I state no then I either get refunded or ask for wish cash. I have ordered several items that NEVER EVEN LEFT CHINA, from which ur tracking says, then I’m still awaiting for items and then u tell me I’m “Flagged” for getting refunds for stuff I never received?! That doesn’t make any sense, or if that my fault. I have seriously considered not to order again from you all, and I actually haven’t been. Due to NEVER GETTING MY ORDERS! Why am I the one at fault for something that is happening on ur end!? Then u claim it’s supposed to be in on a certain date when I check u then tell me to what even longer due to “ weather “ conditions? It’s been summer time, what weather conditions are there, yet ur website says it’s still in China? It makes no sense to me and I don’t feel like u punishing me is right! I’m not gonna just not complain about it. I’m gonna tell u the truth and say that no i didn’t get it, but somehow ur putting the blame on me, and flag me for ur own faults! It’s not fair and still I’m waiting for a men’s ring that was supposed to be in on the 16 now ur telling me to wait even longer! NOT FAIR! Truely unprofessionally! You have lost a great customer and it’s sad that I have been treated in this manner!

The negative Reviews are true

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iAntwayne

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2018-08-21

Version 4.10.0

I‘ve had problems with items not matching the descriptions that went unresolved, but the latest problem baffles me. I got a great deal on an item and received, not that item, but a letter and “free gift.” The gift was some pillow case with puppy pictures on it- useless to me. The letter explained that due to a quality problem at the factory, my item would be delayed 10 days. Wish, however, marked the item as received on the app once my letter was delivered so I contacted them with the photos they requested of my package and letter. At this point, I had been waiting for this item for well over a month and was hopeful that I would receive it- I told Wish this. However, they immediately issued a refund, which they falsely claim I requested, and have made no sense in my repeated email inquiries with them. They advised me to buy from another seller even though that took my price from $20 to $40 through another “store.” I’ve done that and am still waiting for the item, but in my opinion, wish cancelled my sale and made me pay double without any explanation. Was the first store a scammer? Is the second store really the same scammer as the first? Have they heard of this letter/gift scam? I have bought many things from them, but since they won't tell me what is going on with this, I don't trust them anymore. I told them to help me understand this since I planned to write a review, but they have offered no assistance.

Wish - Shopping Made Fun

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