Name: Lyft
Rating: 4.9 (13992299 reviews)

Updating

Lyft

-16

#69 in Top Free Apps

-1

#3 in Top Free Apps > Travel

iPhone Screenshots

Description

Get where you’re going with Lyft.

Whether you’re catching a flight, going out for the night, commuting to the office, or running errands in a rush, the Lyft app offers you multiple ways to get there.

EASY TO USE

Enter your destination. See your route and ride cost up front. Choose Priority Pickup to get going quick. Boom. Done. Simple

CHOOSE YOUR WHEELS

Choose from Wait & Save, Priority Pickup, Bikes & Scooters, Lyft XL, Lyft Lux, Transit, or even Rentals.

AFFORDABLE RIDES

Our Wait & Save option helps you get around for less. And you can find the fastest public transit routes, too.

* Lyft ride types may vary by region. Check the app to see what is available in your city.

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Prices vary based on market condition.

By downloading the app, you agree to allow Lyft to collect your device's language settings.

What's New in Version 15.49.3

Thanks for using Lyft! We update our app regularly to make your rides even better. Every update of our Lyft app includes improvements in speed and reliability, as well as bug fixes and performance improvements. As new features are released, we’ll highlight those for you in the app.

Seller

Name

Lyft, Inc.

URL

http://lyft.com

Information

Developer

Lyft, Inc.

Version

15.49.3

Size

280.5 MB

Game Center

VPP Device Licensing

Yes

Rating

Rated: 4+

Compatibility

iOS 15.0 or later

Devices

iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)

Languages

English, French, Portuguese, Spanish

App Store: Customer Ratings

All Versions

Version 15.49.3

Click on “rides”from home page does not work!

I just want to cancel my scheduled trip because it is wrong snd delete the app - so frustrating and a waste of time!

Ride requests

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Ace Alejandro

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2024-03-12

Version 15.49.3

I’d like to get multiple requests in with drivers. Other than that a stellar app.

Price of Lyft

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Katssecret

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2024-03-12

Version 15.49.3

My first time taking Lyft and the price is so much higher than Uber

Why is that?

Last ride

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Yahweh disciple

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2024-03-12

Version 15.49.3

Driver Jairo was very professional great service and very welcoming

Keep it up

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ralpht3377

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2024-03-12

Version 15.49.3

Thank you for your services, doing a good job

Message

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msands2011

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Rickdawg91

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Saleh A.

Review

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Awful-advice

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2023-07-14

Version 15.14.3

Lyft has giving me some of the worst experiences ever on more than one occasion. I’ve got picked up with debit cards at work one day, and the next day weren’t good enough. So I then added a Lyft Cash to my account on Lyft . you know at their money so I can use a guaranteed ride. So the card that work yesterday wasn’t good today today that card needed to be verified and it needed to be a debit card. I had a previously used a credit card now I need a debit card. I went through so many hoops that I was almost late to work every single time I use the app and ended up having to call a friend because I couldn’t verify that you do that on a card I had already used That’s when I added money to the account. Well, you know what that was even good enough if you add money to the Lyft bank account, you cannot get a refund and we know that now but you also can’t use it unless you have a debit card linked to that as back up well, the reason I add a Lyft Cash is because I don’t have a debit card. I was using a credit card so now they took my money and I couldn’t even use that. It literally took me three weeks to finally get a debit card a card because I had lost my debit card and I could not get a ride anywhere, but they blatantly took no time in taking my money…. Smh

Gone downhill

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Corykku

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2023-07-04

Version 15.12.3

I want to love Lyft I really do. They had a better business model than Uber especially when it came to how they treated their employees. But both companies took a huge chunk out of their contractors pay over the part year, I feel like there’s definitely room for a fairer 3rd player. As a ride-share user, tonight was probably the last straw. After being told my ride was “confirmed” I stared at a “waiting for details” screen for over 10 minutes TWICE. When I gave up and ordered an Uber I finally got my details but the Lyft was still 14 minutes away. I cancelled and was charged 4.50. That may not seem like much but what about the time and stress I wasted trying to get a Lyft in the first place? I was out with friends and couldn’t have conversations or anything for a good 30 minutes, on top of them waiting for me, because I was minding my phone wondering when I was gonna have a Lyft. This app needs a big overhaul to give users an accurate ETA. I went from “you will arrive at your destination at 904pm” to “you will arrive at your destination at 925pm” and it STILL didn’t have driver details! That’s why I ordered an Uber instead. I get it, Lyft you don’t have the driver saturation Uber has. But you can’t overpromise ETAs on your app when people have places to be. As an early devotee to Lyft vs Uber I’m just really disappointed and disgusted that they would charge me for this. Tonight will probably be the last time I ever try to use Lyft.

Not happy anymore with Lyft, thousands a year

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Mjurrens

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2023-04-28

Version 15.3.3

After several problems having them charge the correct cards, charging cards long deleted from the account, denying the card I intend to use that has funds, removing cards that should not be used, charging my bank, I want nothing to do with this application solution anymore. I will use (another solution) instead. The drivers are good, and the service is good too, never any issues on service management and delivery, but I refuse to offer my payment information as I can no longer verify Payment Card Industry (PCI) standards are being followed. As deleted cards are still being charged, and so my assessment is to not to use this application. The risk of using it is too great for my appetite. And so I will consider alternative vendors. Basically Car as a Service (not to be confused with Container as a Service) is being phased out starting with Lyft. That had already begun, but the lack of support on Lyft’s end completely pretty much seals the deal. Also make sure, you, are paying your drivers as they frequently report they are not getting paid either. Y’all havin issues over there?

Had to walk 1.7 miles in -4 weather due to app issue

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momoloseu

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2023-02-03

My husband ordered a lyft to drop him off at home he put in the address and everything looked good but after he was in the lyft he realized that the driver had stopped 1.7 miles away from our house so he tried to explain to the driver this wasn’t correct but the driver didn’t understand English so he tried to change the drop off on his phone but he received an error and his phone was dying so he got out at the wrong place and walked 1.7 miles in -4 weather when I tried to get in touch with someone over the phone I had to call 3 times the first time I got hung up on so I called again I reached the accident department told the person what happened he transferred me to the safety department who I told the story to and he said that he was going to transfer me to a different department that could help I heard the hold music and then it hung up the third time I called I spoke with the accident department in hopes to get back to the safety department but I was told that I couldn’t be transferred as it wasn’t the safety departments job to help with my issue then I asked which department I needed to go to which the person told me only the app can help me and that there is no one that I could verbally talk to about this issue I told him that I tried on the app but the options given don’t coincide with the issue we were having my husband couldn’t feel his legs when he finally arrived home.

Why can’t I communicate with an actual person or chat with someone for my issue

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lildaddy1021

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2023-01-07

I’ve already had money taken out yesterday for a ride I requested and it was pending. After work around 5am I noticed I got charged again for the same ride. Then when I tried to find a way to communicate it or find customer service the options available were not helpful at all. I could not speak with anyone to help me solve my issue. I woke up to another notification that the same charge was declined because I locked my card; so they tried to charge me a third time. When I requested a Lyft for work it said I had to choose another method of payment. So I had to forcefully pay for that same ride a third time plus the ride I requested that day. As I get into my office I see that they again tried to charge me a fourth time. I’m really getting frustrated because it just seems like it’s going to keep charging me till I have no money left in my checking account and that is a major problem. On top of that there isn’t a customer service line for me to contact or even an option so I can live chat with someone to help me with my problem. Highly annoyed at the inconvenience because I’m sure I’m going to get charged again for that same ride on top of the ride I’m going to need tomorrow to get to work. Can I get some help please!!!!!!!! Or keep this one star rating and the loss off a customer and a potential civil suit against the company. Already have had multiple issues with said app and I’m over it.

Bad Lyft experience

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Tracy Mevs

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2022-11-29

Version 7.64.3

I requested a scheduled ride this morning to the Tampa airport for 6:30. The app told me they would be there between 6:25-6:35. They arrived at 6:15 and when I told them I needed ten minutes because they were early he said ok and then left leaving me stranded and charged me a 10 dollar cancellation fee. I had to order another Lyft which almost made me miss my flight. That’s totally unacceptable that I was charged $47 dollars for a ride that never happened. If you don’t pay attention to this I will never use Lyft again. I’m a good customer and have never complained before but this is wrong. The driver was in the wrong for coming too early and leaving when I told him he was early and I needed 10 minutes. He just left. If you think this is professional service you’re mistaken and I will lodge a formal complaint and put a hold on my credit card as a incorrect charge. I thought Lyft was better then Uber but I was mistaken. Reverse the no show fee and he and Lyft got paid twice. If you look I immediately had to request another ride so I didn’t miss my flight. Why would I cancel? Please respond to this request with a human.

Tracy Mevs

Fluctuating tolls as a driver not reimbursed

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Xwave500

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2022-11-02

Version 7.60.3

I have had my ez-pass express lane tolls reimbursed in the past by lift, but now the last two times in a row they refused to reimburse me despite the fact that I was able to come up with a receipt of the toll transactions during my rides and that I received confirmation with the customer that it was ok. I am still owed $20 from two tolls and that does not include several tolls overtime totaling more than $50 that I could not get reimbursed because I previously needed to wait 2-3 business days for the toll to post on the account. I spend at least $1000 in tolls for ride-sharing per year and I do not see sufficient effort from ride sharing companies to compensate drivers for their specific business expenses. My maintenance is multiple times higher and gas isn’t cheap. Customer service for drivers has taken long to respond. Many things need to improve. I have less issues with Uber at the moment but Lyft used to be much better up until this year things changed and feel my voice is heard less than before. update customer service has been dismal and virtually nonexistent as a driver I also had a driver that canceled me because I asked if I could roll down the window a little bit he said that was a big problem and he would cancel the ride with an angry tone and made me late to my appointment!

FRUSTRATED

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thathippiechick2121

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2022-10-31

I’m not one to get aggravated. But I downloaded this app, paid for a ride- and it automatically “reloaded” my account $50. It took this money out of an account I was in the process of closing since I was moving states. Well I had to close the account, so I asked them for a refund and they were nice about refunding me but before even asking how I wanted it refunded they quickly added it onto my closed account. They told me “their mistake it’ll go back onto my Lyft account in a week or so” and it did. Flash forward- I try this AGAIN. I updated a card on file and removed the other one so this wouldn’t happen again. They refunded it- I never get it. They finally tell me what card they put it on- it’s the closed account. They money never went back on the app. The customer service reps didn’t care, didn’t listen, said it’s up to my bank. What bank? I don’t bank there anymore my account is closed and now my money has just vanished. I respond patiently in the chat and try to get answers and they close the chat and leave, they tell me to wait 20 minutes go by I message again- and they have left the chat. And when I ask them to close the chat so I can speak to someone else- they keep the chat open. I’m extremely disappointed this is MY money they STOLE. And won’t RETURN. Or even give me answers about!! Never ever do I recommend this you cannot call them. Even chatting with someone takes an hour.

Lyft does nothing to help riders

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rachel hizan

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2022-10-20

I typically do not write reviews, I have never written a review for an app before but my experience with Lyft has frustrated me so much that I feel the need to warn others. I lost a semi valuable bag in a Lyft rider a couple days ago, it had more sentimental value than anything else. Thankfully, no important documentation was in there, but if there was I doubt I would’ve been treat any differently. The driver, let’s call her Helen, had not responded to any of my calls of texts through the app, even when I contacted her just minutes after she dropped me off. She remained unresponsive for the rest of the evening so I put in a request through Lyft. I told them to give her my information and reach out but I cannot confirm that they did so. Even after that, they refused to give me any of Helen’s information. I understand that it would be a security issue but Lyft has said she remains unresponsive to their messages as well. Clearly there is something suspicious going on since it’s been more than 5 days. Lyft also does not have a customer service number and you can only communicate with them via email. It is a frustrating slow process and they also have stopped answering my emails. In the end, they basically told me there’s nothing they can do, not even check if helen is still actively driving for Lyft, and that is that. I will not be using Lyft anymore, and will be switching to Uber.

Drivers can get away with anything

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MylesTheClown✨

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2022-07-10

I had a scheduled pickup that I had literally booked the day before and I got a driver that was about 15 minutes away and of course I’m fine with it because my scheduled pickup time was about 10 mins from then. So I wait a little bit and then I check the status of my ride and my driver ends up 20 minutes away and so I’m a bit confused how she got further from the location so I text her “Excuse me, where are you going?” No response. Now, my scheduled pickup time is behind and now I’m late for my activity. So, then she finally gets back on route and so I make sure to keep watching her progress over to my location and so she’s finally like 3 minutes away and all of a sudden, she cancels the ride. This is absolutely unacceptable. In total, I waited around for 30 minutes for what was supposed to be a 15 minute ride. And in the end, still never got picked up. Drivers should not be able to WILLINGLY take on rides and arrive near the location and have the option to cancel like that. Especially if it was scheduled the DAY BEFORE. There is also no way to report the drivers who cancel unfairly on the app. No support on incidents such as this whatsoever. Which leaves the driver off the hook and untouched. The drivers name was Briale and she was driving a Tesla. I hope the support team can find her and reprimand her for wasting my time and unfairly canceling when she was literally 3 minutes away from picking me up.

Denying rides/ too many temporary holds at once

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gr210

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2022-06-24

I recently have been experiencing so many people denying my rides. It’s infuriating that happens so frequently, the driver might be dropping someone down the block and THEN canceles my ride. I do not know why they take the ride just to cancel it at the last very time when I have waited almost 13 minutes and then the waiting starts again to experience it all over again. I lose time and I get the sensation to be lied.

On other negative review. Temporary holds are getting out of hand. Today, I was charged a temporary hold of $20 broken down in two times. I did not have enough founds to go back home tonight and Lyft did not let me book a ride. Their temporary holds was the cause of me having less than the rate a normal ride is. I should be able to still gamble with that money taken from

The temporary hold since “ they say , they’re not taking it but putting back in a week” but still is money I cannot use to book a ride of their own app. UBER saved my night, I do not how but the app said I could take a ride “ on them “ for being a loyal customer, I really really felt appreciated. I had to pay later but I cannot believe how Lyft has been so disloyal, unpleasant, and just nasty greedy and not once has truly rewarded me in any way. I will try to avoid as much as I possibly can to never be using Lyft services or to put my trust or depend on them.

Requesting a ride with a car seat

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i do not want a nick-name

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2022-06-07

Version 7.39.3

I’m a frequent Lyft user and I carry a high rating. I have rarely had an issue when riding alone However, whenever I request one with a car seat in order to accommodate me and my three year old daughter I am either unable to get one after waiting a very long time or the driver cancels for no apparent reason. Tonight I requested a Lyft and was standing outside with an ample amount of time only to receive a terse text message from Lyft saying that I had been charged for the whole ride and that I received feedback from the driver, even though he had never picked me up. After I contacted him and he rudely hung up on me I got another text saying that I needed to check my inbox, when I responded that I had checked it and it was empty I got another message informing me not to text that number. This is ridiculous, and extremely frustrating. If you, as a company, are not actually committed to accommodating customers with families perhaps you shouldn’t offer a car seat option, or have the nerve to charge people double or sometimes triple for it. You certainly shouldn’t leave people idling outside with a squirming toddler when they are trying to do the right thing.

A Quick Ride To Auto Repair

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pnty sntchr

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2022-05-16

This morning, I was in need for transportation to a local auto repair shop. My car, suddenly died at the gas pump after filling up with gas. I was preparing to go to my granddaughter’s high school graduation. Ran errands all day and with no warning car didn’t start. Enough of that though.

This morning I needed a Lyft to go to the repair shop. I was assigned a driver and in less than 5 minutes she had arrived. My driver, Amanda greeted me with the most radiant smile and warm spirit. Car was clean and comfortable. What made the ride exceptionally different is that I have had tons of ride from people of many backgrounds and genders but none as amazing as this young lady. She was so warm that I end up talking endlessly to her about things that I have only spoken about to friends and family. Fact is, I’m not a talker especially with people I do not know. Amanda is the exception and I can’t help but believe she is exceptionally kind, warm and attentive to all the people she meets. Kudos to Amanda for preserving my faith in the human factor. For as much as we can be divided, the world would be a much better place with more

people like this young lady. Salute Amanda~

App works and that’s about it

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bean123457

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2022-03-12

I recently installed Lyft on my phone for work. I used to use Lyft 5 years ago. Oh boy what a night a day difference. I expected the price to go up after so long but the service is just terrible. Long story short I was in Newark for work and tried to request a Lyft to get to the airport. I tried for the first time around 6 PM and it quoted me for around 23 bucks. Sure no big deal. This is where the frustration begins. From here I waited the maximum amount of time until I was forced to rebook the ride 5 times. Each time my fare increased. By the end of it I went from 23 bucks for a 15 minute ride to 56. Then to add insult to injury one driver actually accepted my ride. Was 3 minutes away then canceled. By this time I’ve already been trying to secure a ride for just over an hour. At that point I was done with Lyft. I decided to use Mass Transit. I wish I would have done so from the beginning. I would have saved myself time and frustration. I wouldn’t have cut it so close to get on my flight either. After all of this I’m going to strongly recommend to my company that we use a different ride share service. Lyft definitely has fallen far into the dump.

Ride shares such as Lyft have greatly improved my quality of life

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maldenDee

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Unsafe routing and inaccurate wait times, condescending website.

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Scienceguy1001

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2021-11-22

I took a Lyft after a 2 week hiatus and now remember why I stopped using them. First off, their touting algorithm has no concept of two way streets and often sends a driver to arrive on the wrong side of the street or drop off on the wrong side of the street. You have 2 options in this case - cross the street unsafely or walk to the nearest crosswalk and then back to your destination. Would dropping someone off a block away be acceptable if it is safe and legal to be closer? Of course not, but this is what wrong side arrivals and drop offs force.

Next, conveniently every wait time is less than 5 minutes since this is the cutoff for cancelling without penalty. Coincidence? I don’t think so.

Finally, they allow a great deal of driver feedback (negative always) and you are notified when you receive it. However, you are never told what the specific gripe is. Maybe I’m going something that I don’t realize is irritating and unless you tell me what that is, I’m just going to keep doing it. You are directed to their feedback page which basically amounts to “don’t be a jerk.” Vague guidelines which I (think) I follow. Since these complaints can apparently get you banned or slow your pickup times, it would seem to be fair to let people know what the issue is so they can correct it. Calling it “feedback”’is laughable.

Absolutely Over It!

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prettyafok

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2021-11-16

if i could give 0 star I would. DO NOT BOTHER WITH THIS APP! Uber cost more but less hassles. Ive been with Lyft for a few years. It was great at first but they have became carless about improving this app. they never have enough drivers so if you are running late dont call a lyft. they charge you for every little thing even if its the drivers fault. it will tell you be ready by a certain time and than by that time switch and add more time. it doesn’t tell a driver where to drop you off so a driver will get all the way to u and then pull off once he sees how far they gotta go. they charge u for two lyft if they didnt find u a ride in enough time. I AM OVER THIS APP! I HAVE BEEN LATE CONSTANTLY DUE TO COMPLICATIONS WITH THIS APP!!! and currently as Im sitting here it is giving me issues. i called a lyft at 7:20am. it said be ready by 7:45 which is when I start work. i live in Hollywood. there is MORE than enough drivers! as im waiting i look back at the app and my request is completely gone. now it says i wont get picked up until 8:16 and get to work at 8:33. so because this app constantly have issues from no drivers to the app crashing i am now 45 minutes late to work when i was originally on time and it happens to my coworkers as well. i am so over this app! no way i should have had to pay for another ride if i already paid for one snd the app removed my request.

Disappointed

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Ziyah Baby

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2021-10-04

I have had Lyft for 3 years everything was fine really enjoy it never really had a issue until a couple of days ago I allowed my significant other to log into my account from his phone and it’s was good until the next day they made him do a mask verification which I thought was weird because he always had his mask he only forgot it about 3 times but that was it , I tried to order off my account again to get to work the next day but before It could completely book the ride it said they needed a little more info to verify it was it was me so I sent in my pay stub to see if they will accept it and they did but my account still currently keep asking the same thing after they had already told me I would be able to use it but I couldn’t I tried to go through costumer service couldn’t get any help to they sent over to someone higher and the problem supposed to be fix after talking to them too but no it nots so I just decided to send in my pay stub once again and it’s been approved but still doesn’t work so I’m very disappointed because I have 30$ worth of lyft cash and cant even get it back I very much disagree with that especially if they are going to have problems like this

Payment Issues

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Jaybirdsmith9

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2021-08-14

Reader’s Digest Version:

I had to travel to from Leominster, MA to the bus station in Boston so I could get to friends in Maine. I went to the Lyft app and attempted to secure a ride, and it said I had a $3.00 and some change left as a balance. I’m had no idea why I still had a balance, but attempted to pay it anyway. Then I got an error message saying “unable to make payment and settle debts.” Now I’m panicking because I think I’m going to miss my bus. I enter in a new card and try to get a ride, and got another messages telling me that the payment couldn’t me processed. Then I try my wife’s Pay Pal card, and it didn’t work either! I attempted to call Lyft, and all that was available was a recording with some basic information that I already knew. At this point, I was ready to make plans to fly back home because I would miss my bus and have to stay another night in a hotel. I tried one more time to use my wife’s pay pal card, and this time it worked; God only knows why. If someone from Lyft could contact me and explain where the extra charge came from, and why my payment wouldn’t go through, and why the other cards had issues, I would greatly appreciate it. As for the driver, there were issue at all. He got to me in five minutes, drove safely, and was very kind.

No direct customer service communication

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puzzledazzle❣️❣️❣️

Don’t trust current location.

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dntrcjjfil

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2019-06-26

Several times lately I’ve found that if I didn’t specify where I was by entering an address the Lyft driver could not find me. I asked a Lyft driver, who had grown up in Seattle what the problem was. He suggested I always enter an exact address, even if I had to look it up in advance. I did that this morning and tonight and had a better experience. If we add inexperienced drivers in a location to the problem of the satellite location you can be texting with a driver who is on the other side of the block and doesn’t understand you are waiting at the front door of the hall “Town Hall” Seattle, Wa. Not only that but this morning I entered an address where I was at a diner and the program auto changed it to Coleman Dock 2-3 blocks away. What gives? I am writing on my husbands phone. I’m Dusty Collings. We are traveling together and we take turns calling Lyft. I think, & hope you can make some refinements to the experience. I don’t like having to pay for a driver who is in the wrong location and doesn’t want to drive around the block to pick me up. It wasn’t my fault and I had to pay the fee for standing him up. Not really fair. I have a walking disability and I try limit the number of steps I take. Thanks.

Rip off!

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tgb35545864588

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2019-03-21

Lyft no showed me twice in the same day. Each time I was outside waiting watching the app and how close the drivers were to me. Twice they came within 6 blocks from me and then the app stopped the drivers eta and routed me brand new drivers. Both times they started my arrival times all over while I was waiting outside( somewhat cold out). I’ve used the Lyft app for about a year. In that year I’ve missed my driver outside maybe 2-3 times. All times I was charged a $5.00 cancellation fee which seemed fair being I wasn’t outside when they arrived( they left). Now why on earth can the Lyft drivers then no show me and they don’t hold there drivers to the same standards they hold there customers to. My time is just as valuable as theirs. But apparently Lyft didn’t think so. I wasn’t given the 2 no show cancellation credits when they did it to me. Seems unreasonable that they can charge the customer a $5 dollar cancellation fee but we can’t get that same credit when they no show us. I’ll never use Lyft again. They wouldn’t even make it right either, instead they acknowledged the wrong and basically kept asking me the same thing over and over and over. Basically wanting me to just go away. I could care less about the money but it’s the principle. I’m a business owner and I can’t get away with screwing my customers over the way these guys do. Oh well I guess. I just downloaded the Uber app. Bye Lyft!

Order process more confusing

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Than Davenport

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2018-08-04

I’ve been using Lyft for about 2 years now and it’s a fantastic service. The latest update has done wonders for the graphic identity of the brand and it looks especially good on my iPhone X, they’ve done a good job of integrating the notch into the design that makes the whole app feel purposeful and user friendly. One thing they changed, however, and have made much worse in my opinion. They changed the order sequence from ~dropoff lovation>pickup location>size select and confirmation~ to ~dropoff location>size select>pickup location and confirmation~ this has made the buying order process much more confusing even for an experienced Lyft rider. The final order screen should always have the approximate dropoff time and the expected cost on it, in my opinion. With the latest update the final order screen simply asks you where you’d like to be picked up and honestly this makes no sense to me. The last purple button before you’re charged doesn’t even say “order Lyft” it just says “confirm pickup” which has led me to accidentally order a Lyft when all I wanted to do was check approximate times and charges for a Lyft I would be taking later in the day. I think if this aspect were changed it would round out the app perfectly and make it deserving of 5 stars.

Lyft

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