Name: Paychex Flex
Rating: 4.8 (566693 reviews)

Updating

Paychex Flex

Paychex, Inc

Released: 2012-06-11

Free 0%

Version 7.62

Free 0%

Version 7.62

Released: 2012-06-11

-6

#47 in Top Free Apps > Business

-11

#79 in Top Free iPad Apps > Business

iPhone Screenshots

iPad Screenshots

Description

The Paychex Flex app can be used by previously registered Paychex Flex (paychexflex.com) users.

Paychex Flex keeps employers and employees connected to the most vital payroll and benefits features.

Available features will vary and are dependent upon your company's plan options.

EMPLOYERS

Touch ID and Face ID authentication

Submit payroll

- Enter, review, and submit on the go.

- Resume payrolls started on your tablet or desktop.

Access vital information

- All reports, including payroll reports and cash requirements.

- Employee check stubs and tax documents.

- Employee profiles, compensation, taxes, deductions, and time-off balances.

- Retirement plan balances, participation rates, and employee eligibility.

- Health and benefits carrier information and member guides.

- Health and benefits employee enrollment and election information.

EMPLOYEES

Touch ID and Face ID authentication

Access vital information

- Check stubs and W2s.

- Retirement balances, contributions, returns, and loans.

- Update retirement contributions and investments.

- Profile, compensation, taxes, deductions, and time-off balances.

- Health, dental, and life insurance benefit details, deductions, and contact information.

- FSA contributions, balances, claim, and reimbursement activity.

What's New in Version 7.62

New to the Paychex Flex app - minor enhancements such as bug fixes and other performance updates have been made to ensure continued improvement to the experience.

Seller

Name

Paychex Inc.

URL

http://www.paychex.com

Information

Developer

Paychex, Inc

Version

7.62

Size

305.8 MB

Game Center

VPP Device Licensing

Yes

Rating

Rated: 4+

Compatibility

iOS 15.0 or later

Devices

iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPhone 16, iPhone 16 Plus, iPhone 16 Pro, iPhone 16 Pro Max, iPhone 16e, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPad Air 11-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi + Cellular, iPad Pro 11-inch (M4) Wi-Fi, iPad Pro 11-inch (M4) Wi-Fi + Cellular, iPad Pro 13-inch (M4) Wi-Fi, iPad Pro 13-inch (M4) Wi-Fi + Cellular, iPad mini (A17 Pro) Wi-Fi, iPad mini (A17 Pro) Wi-Fi + Cellular, iPad (A16) Wi-Fi, iPad (A16) Wi-Fi + Cellular, iPad Air 11-inch (M3) Wi-Fi, iPad Air 11-inch (M3) Wi-Fi + Cellular, iPad Air 13-inch (M3) Wi-Fi, iPad Air 13-inch (M3) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation), Apple Watch Series 4

Languages

English

App Store: Customer Ratings

Ratings & Reviews

4.8 of 5 (566,693 Ratings)

App Store: Customer Reviews

2025-07-07

Trash

This app is straight trash and customer support is a joke. Every time I clock in I have to get the app ready 10 minutes early so I’m not waiting for it to load when I should be clocked in. Even when it does actually log in the dashboard sections are there but they’re blank a lot of the time. This has been an ongoing issue for myself and my coworkers since 2022. Never thought I’d say this, but I miss adp.

2025-07-06

Worst

Their customer support is like this app…CHEAP

2025-07-03

paystubs (Updated review)

Can’t access check paystubs when I go to click on the “Take me there” button. Trash.

Update: I’m able to access my paystubs now.

2025-06-29

Incompetent

They claim to process the withholdings of taxes based on the information given to them via the filled out W4. When questioned about why $0.00 in federal had been taken out for 6 months, they said get a tax attorney. Why would I need a tax attorney to determine if you don’t know your job? I informed them of how standard deductions work, and they claimed I was wrong. You’re “not tax people,” right? I should be taxed from two different states but alas it was happening.

2025-06-27

Recent updates have made this app terrible

My company uses this app and for the last 4 years I haven’t really had any issues. Since the most recent couple of updates, there’s a lag to the app now where you have to press multiple times the same button in order to transfer from travel to service, the app sometimes doesn’t register and I’ll have to open and close the app multiple times to get it to work properly, and just overall it feels like you guys went backwards with your app. Please fix and please understand how frustrating this is. PLEASE FIX YOUR APP!!!!

2025-06-27

Load time

I understand that, at times, things just take a while to load. However, this app is atrocious for when you need to clock in/out. The load time is 2-3 minutes every time you open it, and it’s made me “late” numerous times. Everyone at my work knows to “pre-open” the app about 2-3 minutes before we leave so we can even leave on time. We live in a very rural area that does not have cell phone service, so we can’t “pre-load” it for when we arrive. Absolutely hate this app for that very reason.

2025-06-27

Very bad

Worse app I ever had hard to log in im sick about it

2025-06-25

surprisingly bad

i’ve been using this app for TWO days. it takes 3+ minutes to log in and every time i switch to a different screen or tap on a button it takes several seconds to “catch up” to my action. this is the worst app i’ve had to use for any job i’ve had ever had. every time i try to do my training via the app it redirects me to a blank screen, makes me log into the app WHILE ALREADY IN THE APP, and then gives me an error screen after i have to send and re-send verification codes multiple times. ridiculous

2025-06-24

Inconsistent

Everyday is different logging in. Some days fingerprint. Some fingerprint and verification code. Some type your password. Some you cannot log in at all. There is no “support” page a user can access. The additional services are bare minimum at best. There are better options available.

2025-06-20

Failure to Launch

The application works well enough once you get into it and that’s the problem with this application you spend 15-30 minutes trying to get it to login to clock in or out. If they fix this issue would change to 5 star. But as of now spending 30 minutes to a hour of my personal time every working day to clock in and out for work. Makes this a 1 out of 5 stars.

2025-06-20

Worst Payroll App Ever

If you want to piss off your employees and make it hard, nearly impossible, for them to access their paystubs, use this App for their payroll information. It’s glitchy all the time. Hard to log on. And when it is working, it takes forever to upload and open any of the pages.

2025-06-19

Pretty sure this is designed to be slow

The minutes it takes to open the app and load to make a punch adds up to hundreds of minutes for each employee every year that saves payroll money. So it’s great for business owners but I feel everyone else that uses this would beat up these software developers in person were they to reveal their identities

2025-06-19

Slow Motion

Im always ready 5 minutos before and it’s taking about 2 minutes to final y complete the check its been a Few times that i benn late cause of slow internet

2025-06-18

Paychex Stinks

Do not use these idiots. Impossible to reach assigned rep or anyone else. Worst experience possible

2025-06-18

Horrible

At the beginning when my company got this app for us it was great past few months I been bad take forever to load is on maintenance every night me thinking staff is getting fix with WiFi or with out still take forever to load I’m trying to login sometimes takes about 2 minutes I’m not allow to clock in early has to be right on the dot plus sent me the text message to verified I have the text message even before I can type in and hasn’t even login yet I been clocking in late because of this

2025-06-15

The functionality of this app is terrible

This app is designed by 1st graders. It never updates it self on days I have worked, always crashes when I’m trying to look at my pay stubs, and the payactiv feature always logs me out and then shows I haven’t worked any days In the new pay period so if I ever needed money before my paycheck I wouldn’t be able to get it because the app says 0

2025-06-10

Dash board don’t work, blank screen.

Take hours to clock in & out,using my time & not getting paid to reset phone & reinstalling app & still don’t work for hours.

2025-06-10

Fine but slow

You need to have it up a full two minutes before you have need to clock in or out or you will be late, at least when it’s off the app on my iPhone. It’s ridiculously slow and I frequently need to ask my supervisor to make adjustments. This happens in various locations so that’s not the problem. No issues when it’s the app on the stationary iPad at work. Wish this would be resolved. It’s been ongoing for years

2025-06-09

Garbage

Never loads. Constantly wasting my time trying to clock in or out. Garbage app do not use .

2025-06-03

Text verification every log in

Why do I have to get a code texted to me every time I log in ??? I have limited minutes and my texts are always very slow causing me to lock in later than when I need to. I get maybe occasionally but every time? Even if I click remember device and have my log in saved I have to get a text and it’s the worst thing about the app.

2025-06-02

Not good

Can’t show in details

2025-06-02

Good software, bad customer service

Lazy customer service reps unable to resolve state tax issues in a reasonable amount of time. Payroll software works well.

2025-05-30

Crashing a lot.

Not the best. Can’t upload PDF of stubs way too often. Crashes a lot can’t sign in. Updates seem to make the app WORSE.

2025-05-29

So slow

This app freezes everyday. The slowest running app I have ever had

2025-05-27

Worthless

Worthless if you can’t get into your own account because your number changed.

2025-05-27

Paycheck flex

This has got to be the worst app. That I have ever used. Completely unreliable, have to flip a coin to see if it will work. Need to uninstall every couple of weeks to get it working better for a few days, takes a bit of time to reinstall.

2025-05-27

Worst app

This app is so slow. It took 4 minutes to load a page to clock in. Needs so much work.

2025-05-26

Horrible

This review is not about the app but about The people working for pay Chex. There’s been an ongoing issue with them about receiving my money and they have been giving me the run around. I’ve been told three times that a check was sent to me, and when I follow up I’m informed nothing was sent. Idk who else to contact in regards to this issue, at this point it feels like they’re trying to keep my money from me.

2025-05-22

Functional but inconsistent

The app has everything you need, but any action buttons take a very long time to register or will flat out fail, especially the clock in/out buttons. Clocking in and out should be the priority feature, and yet it’s always a hassle.

Reviewing pay adjustments is also hidden behind a couple random menus which is frustrating.

2025-05-22

Pain to Use

Pain to set up!

2025-05-22

Horrible

Asked for help and denied me….

2025-05-21

Horribly optimized

This has to be the laggiest, slowest, most unresponsive app I’ve used since the iPhone 4 days. Random freezes, random unable to access server errors, having to log in over and over again because the app freezes on initial boot. Sometimes the app boots to the dashboard, but never loads the UI, so your forced to force close the app and restart all over again, just to be met with random connectivity errors. I wish my employer didn’t use this trash!

2025-05-20

Thanks

You guys cover it all!

2025-05-16

Employee

Worst app ever….. one star is too much

2025-05-15

Worst Customer Service EVER

This app is complete garbage. If you have a problem don’t bother contacting their customer service. They’ll just say they can’t help you and cut you off.

2025-05-15

SCAMMERS

they take your all of your info and do nothing with it, you cannot even sign into your account and when you call for help you sit on hold for 2 hours to get hung up on. Terrible service

2025-05-14

Time theft. Laggy controls. Poor layout.

I hope the department of labor shuts this app down for wage theft. I can spend up to 15 minutes a day just trying to clock in and out but the app will time out or randomly not recognize my device. I know I’m not the only person having these issues. Half of the employees seem to have an issue any given day. No specific reason based on hardware. It really defeats the purpose of using a personal device when it’s just easier to log everyone in on a computer that still requires a code from your device to log in.

2025-05-12

How bout telling us to update the app before signing in?

Otherwise works fine

2025-05-12

Plan and simple, junk

How does this app have 4.8 out of five stars?. All the bad one star reviews. Definitely something is rigged, the ratings. All week long. This app is giving me problems. Sometimes it won’t take my clock in. Sometimes it won’t take my clock out. If I do a punch , the next day it doesn’t show. Many features do not work on the app. I have no knowledge I want my week, and time is for labor because all my missing punches, this app is really garbage. I have tried to load add load again add update, but the app still is terrible. The multiple times I have to put in a security code. One day I spent over an hour to log out. I tried to contact them, but won’t talk to me. They need to talk to a system administrator. My office told me that their response is that the system gets overwhelmed at times.

2025-05-12

No way to resolve location issues

The app worked fine for TWO DAYS before refusing to allow me to punch in/out. It claims I’m “not in an allowed location”, even though I’m in my company’s only physical location. There is no way for users to troubleshoot issues within the app or determine/verify where “allowed locations” exist when situations like this occur. I shouldn’t have to go through HR/payroll just to have my punches documented.

2025-05-11

Don’t even brother using this

Every time I try to get paid now it never works it’s always saying sorry this page doesn’t exist it’s really slow

2025-05-09

Never works

This app is incredibly slow. It literally never works.

2025-05-09

Garnishment

If you’re an employee whose company uses Paychex, be aware—they are all about serving the employer, not the employees. If you run into issues, like I did with wage garnishment, don’t expect any help from them. They over-garnished my wages—taking out more than they were legally allowed—and then held the extra money for weeks before even beginning to process a refund.

Worse, they absolutely refuse to speak with employees directly. You’re left in the dark, having to go through your employer for every question or concern, even when Paychex is the one responsible for the mistake.

Their mobile app is another nightmare. It’s clunky, slow, and difficult to use. Good luck trying to find clear breakdowns of your pay or garnishment information. The app feels outdated and designed more for show than function.

In short, Paychex prioritizes employers over employees, offers poor transparency, and provides a terrible user experience. I wouldn’t recommend this company to anyone who values fair treatment and timely payroll accuracy.

2025-05-09

Update

Was unable to update app from link provided

2025-05-09

Fraud

Will keep your information and make you go in circles trying to access your own paystubs

2025-05-07

Bad form design

Trying to sign up but cannot get past the second address line because it’s saying my apt unit number is invalid and most of the form to fill out is cut off on the left side

2025-05-07

App never works

I used to rely heavily on this app for clocking in and out and now it’s so unreliable. Can’t hardly click on anything to see information and it’s barely even opens. I don’t understand how it worked perfectly for so long and then with new updates everything turned to trash. Better off logging into your info on a desktop.

2025-05-06

App is great, updates are not

Every time I open this app it forces me to update. Should absolutely have a feature where you do not have to update every week. Sometimes I am not in a place with great internet but have to check the app.

2025-05-05

Junk…constant freezes and crashes

The most garbage payroll app I have ever ATTEMPTED to use. I have to log in close the app

About 9 times to get it to not freeze on the home page it has always been like this for the last year my company started using it…absolute junk.

2025-05-04

Great job

Love this app nice to know pay hourly and days

2025-04-07

Find a different app

This app takes forever to load every single time i go to open it, it genuinely takes over 5 minutes to even log in or there is some type of error it’s so inconvenient. I shouldn’t have to wait five ever just to open it especially when i need it for work. Please use this app if you love wasting your time and have patience. I’m not really sure why it has such a high rating when half the reviews can’t even get into the app half of the time, and the customer service isn’t helpful either.. if you’re thinking of using this app for your employees please find something else

2025-03-13

unusable

My workplace used this app for about a year before switching over to something else. In the time we used it every single employee in my department had issues with it. It would clock us in or out for literally no reason at all, unapprove hours that were already approved, keep us clocked out for our lunches when we already clocked back in, as well as a myriad of other problems. It got to a point where most of our staff gave up on using it and just recorded their hours on paper and sent their hours to our supervisor at the end of every pay period to enter it manually. Not sure how it almost has 5 stars, it was completely useless for me and my coworkers.

2025-03-07

Worse than the plague!

This app is ridiculously terribly slow. The developer should be ashamed of themselves for releasing such garbage. On top of an already slow app, about every three or four times I open it. It asked for a security verification. I'm not sure that there's anything that I can say about this app that's actually good. If you're thinking of going with this company for your payroll, I highly recommend you look somewhere else. There are a lot of better options out there.

Update. Paychex is selling customer information!!! I received emails to my paychex email account that is only used for paychex. These emails are for me to enroll in healthcare and other benefits offered by a third party. It should be illegal to sell my personal info like this on a service that I cannot opt out of. I cannot verbalize my disgust with this company. Please do you and your employees a favor and avoid them like the plague. They are even worse. We have cured the plague!

Now with the latest update, it forces you to re-authenticate every time you login almost. What’s the whole point of the remember me checkbox if you’re this forgetful? The developers of this app should be ashamed of themselves. Maybe they should go try to find a better job where they can actually do something that would be if it society instead of this garbage.

2025-03-03

Horrible App

The app seems to be awfully buggy. It will work fine for a week or so and then just won’t load or takes forever to load/open. So I will delete and redownload the app and then it will work again. Been doing this for a few months now and nothing seems to change, I have automatic updates turned on so I am not sure if this is the issue or what but the app is extremely frustrating when it doesn’t load allowing me to clock in and then I have to waste more of my and my employers time and money every time I have to wait and then every time I have to then go back in the app later on to adjust my time and attendance. Do not recommend.

2025-02-18

S-L-O-W-E-S-T app ever

I have been using this app for nearly three years. It is what my employer requires us to use. This app takes FOREVER to open. 3,4,5…10 minutes. And that’s just to get the app loaded. Try clicking on time detail so you can go to a pay period and see your punches… better pack a picnic. Want use the help tab? I hope you have 20 minutes…

I honestly don’t know why I still have it on my phone. It just infuriates me each time I try to get information…Oh right because it’s how I get my tax information… yeah filing my taxes normally takes me about as long as getting my 1044 from the app… it’s a real joy each tax season.

2025-02-04

Needs improvements

This app maybe good for employers. However for the employee this app needs many things improved on and I am very thankful I only have to use it for a few more weeks before I leave my current employer who uses this app. I have advised other business owners I know not to use this app due to its issues for the employee.

App takes forever to open, even doing 2 factor and saying to remember the device about every other or every 3rd time you have to enter 2 factor again. Took a while to learn some of the functions of the app.

Have used Homebase and Paycom would recommend both of those before this app.

2025-01-27

Slow & buggy trash

For an app that’s used to help people keep their time logged, this app is hot garbage.. Let me elaborate. It sporadically logs you out and requires a text message verification, even though this is the only device I use. It can take up to a whole minute to actually load, so what should take 10 seconds (opening app and tapping a button) actually takes me 2 minutes since I now expect the app to be slow or malfunction. Sometimes you think you’ve pressed a button like clock in/out, but the app doesn’t actually register it. The app gives you multiple error messages. Do BETTER.

2024-10-16

Incapable of doing its only job

There is no way this app has 5 star ratings from real people. I have problems with it every single day and I know it isn’t just me from reading these reviews and talking to others at work. When I open the app, there is about a 50% chance that the app will even load to get into the clock in screen, and if it does load, there is a 50% (probably less) chance that the clock in actually works. Usually it just greys out like it’s about to clock me in and just doesn’t. So, I have to reset my phone over and over (because if it greys out and the clock in doesn’t actually work and you reset the app to try again, the app won’t load) until it luckily decides to finally work. Usually when I’m at work I just give up and use our walk up computer to clock in/out (which begs the question, why does it load up flawlessly on the company computer but can’t on the phone?). However, when I’m working from home I have to sit for 20-30 minutes resetting my phone repeatedly in hopes that one of those times the app will both load up and clock me in. I gave up after over 20 minutes today and had to email our office lady to clock me in and adjust my time. It’s ridiculous how much time gets wasted by this garbage app that can’t even perform its only task.

2024-07-30

Face ID Gone?

This app is pretty easy to use- seems straightforward to me. I have no issues with it once I’m logged in.

However, this morning Face ID wouldn’t work, and now there is no option to turn it back on. I even uninstalled and reinstalled the app, and Face ID isn’t even listed when you go into the app settings to turn it on. Why did it all of a sudden just disappear? That was one of the biggest perks to using the app, for me. It’s really frustrating that it just disappeared completely after one failed attempt.

2024-06-22

Positive reviews have to be bots

I have used paychex flex for work for over 3 years, and it is without qualification the worst application that sees heavy usage in a modern workplace. The UI for every piece of its engagement platform actually seem to be intentionally designed to be counterintuitive at every possible level. For instance, tapping my pay is not how you get to paycheck history, for that you need to go to the dashboard. Time and attendance? No pto tab there. All of this fails to communicate just how glitchy flex is. Every single week the app breaks. We actually have taken to calling it “getting paychexed” as a shorthand, it is just that common. As I write this, attempting to open the app results in it telling me I am using an outdated version and that it should be updated, with a button that takes me to the app store, where it confirms the app has already been updated. The app is so poorly designed that I can only assume that any positive review has been paid for, generated via AI, or as a consequence of the extraordinary luck of using the app once without immediately encountering a glitch.

2024-06-22

Too many bugs

This application is constantly down for maintenance or plagued by some other issue. I have deleted and redownloaded the application many time, I have used this app for over a year and have had constant issues. Trying to have my employer change because none of us like this, when you try to talk to support you just sit there waiting for an agent for hours on end. There is not ETA for when the next agent will be available and I honestly don’t think they even have any agents that work there. If your an employer looking to get this save the headache and don’t, if you an employee I’m sorry and hopefully the employer swaps to another system soon

2024-06-14

Slow, unreliable, day to day hassle

This app is abysmal. Since my job starting using Paychex about 6 months ago, we’ve had nothing but issues, complaints and messed up pay checks. Every single day I try to login to clock in for work, the app doesn’t load. It’ll some times be hours later before I can punch in. I have to have my boss adjust my times DAILY because of how inefficient the app is. It’s not the location, I’ve tried punching it at home, at work, and on the way to work and no matter where I am, the app never loads. It’s an unnecessary headache everyday making sure my hours are actually correct. I have to use a different app to make sure my hours are correct and then have my boss adjust the hours accordingly in Paychex. A postcard sent across the Atlantic on the Nina, Pinta or Santa Maria would arrive quicker in Europe than the Paychex app will take to load

2024-05-14

This app wastes more time than it saves.

I can not say ANYTHING good about this app. I’d say it was a brick, but bricks are useful. This app might make things easier for people in the office working in payroll, but it is at the expense of the end user out in the field. Constant login and freezing issues. And the UI is so counterintuitive, it might as well be in a foreign language. The only training I’ve been able to find for this worthless app, is a PDF with some pictures and writing so small, it’s barely legible on a phone screen. You know what doesn’t crash or have log in issues? PAPER TIME CARDS!!!

If I could take stars away from this app I would. There is absolutely no reason this steaming pile should be at 4.8 stars.

2024-05-13

Mobile interface is trash

I have NEVER written a review for an app before, I simply dont feel the need 90% of the time...alas, I am required to use this app for work.

The mobile interface is so broken, it fails to allow me to log in 9 out of 10 times I try. 7 of 10 times that it does let me login, it fails to load any of the pages I typically need to interact with. To the point where it has consistently been a better use of my time to launch a mobile hotspot, find my laptop, boot it up, and log out using the online portal. By the time I do all of that, the mobile app is still frozen or failing to load even just the dashboard.

Please fix your mobile app, paychex. Its absolute trash.

2024-05-02

THIS. APP. SSUUUUUUUCKSSS

I would give less than one star if I could. My company has been using this for a few years now and it seems like as more time goes on the worse this app gets. First the app wasn’t bad, maybe mediocre? Now it’s constantly glitching and freezing on me upon initial login. It can sometimes take 5 minutes for the app to even log you in and even then after that it’ll be frozen and won’t let me clock in or out so I’ll have to close it out wait another five minutes to try and log in for the same thing to happen. After a certain point it’s easier for me to just have the admin clock me in, which is about 50% of my clock in/outs in a week. The app allows you to request time off, which is nice, but the amount of time off available that is displayed is wildly inaccurate. So with that being said you have to keep track of how much PTO you have left, not a big problem, but it’s just another thing about it that could REALLY use some improvement.

2024-02-29

Plagued with issues

2 Stars for ~usually~ making it easy to clock in and out. Other than that, the login load times are more often than not very long. With wifi or full LTE coverage it can easily take upwards of 5+ minutes. I have been stuck on the loading screen for an hour and 20 minutes before, and only after that amount of time did it finally time out. When clocking in and then closing the app and coming back to clock out later, the time often is not up to date and the home screen shows as if Im already clocked out.

After clocking in our out, I often have to close the app and open it back up to make sure it took my clocking. Sometimes, it appears as it did not take it and then I press it again and suddenly there are 2 punches for the same thing.

Once in the app, navigating through the tabs can also be a pain as the screen can take quite while to populate.

It seems these issues became more prevalent once paychex time was merged with flex.

Love the idea of the app, but still has many bug fixes to be worked out.

2024-02-28

Constantly hangs on login on iPhone 14

This app has consistently fails to login and just stays in a hung state after you get pasted login but before it loads the dashboard. You will sit there for hours and have to reset your phone to get in. I just decided to delete the app and reload it on my phone and it hangs during the download. I’ve reset the phone via power cycle, and tried. Nothing works. I have over 128GB on my phone so it is not a memory issue. It works on my iPad so it is. Or a wifi or connection issue. The app has a bug which hangs and my guess is it sees my IP address and uses that somehow. I don’t always logout after checking in I just close the app. That should not crash the app and make it sit in an endless loop of connecting and downloading the dashboard. This is beyond frustrating as a both an employee and employer! Can’t do payroll if the dashboard never loads after login is successful!

2024-02-26

Useless

This app is by far the worst app, probably on the entire app store, for loading. Face ID instantly works but makes you wait an eternity to load. I’ve had multiple instances where it will not load in for 30+ minutes. Once you get in, you think “okay sweet I can navigate to everything I need”. Wrong. Now it will make you wait another 10 minutes to load the dashboard and if you swap to time and attendance, get ready to wait another 10 minutes. If you’re a business wanting to run payroll with this app, please pass and save yourself the headache. It’s not just me either with these loading issues, my whole crew has the same issues. App will make you update every week, yet it never gets fixed. I’d rate this -2 stars if i could.

2024-02-21

Garbage

My company switched from Paycom to Paychex a few months ago. Paychex must be quite cheaper because this app is almost useless.

Good luck trying to even login. I’d say 75% of the time the app won’t even get past the login screen. I have to wait until later to write in my hours most of the time. Sometimes you’ll be able to clock in, then later the app won’t load for you to clock out.

If you’re lucky and get past the first screen, half the time your clock in button won’t appear. The screen will be blank white with a buffering logo. The app always runs slow, clicking on another tab is taking a risk of the app crashing on you.

The last company had a “Pay To Date” feature, which would show you all of your hours and how much money you’ve made so far in the pay period. Paychex doesn’t have that option unfortunately.

Overall a major downgrade from what we were using last time. I hardly write reviews, but after today when the app once again wouldn’t login, I couldn’t take it anymore lol. The fact that this app has 5 stars is an abomination.

2024-01-18

Worst App

I cant express how much I hate this app. It never wants to connect, I dont know how many times Ive had to uninstall and then reinstall this app just so I can sign in; which I have to do for any and all timeclock changes. Clock in? Sign in. Taking a Break? Sign in. Coming back from break? Sign in. Going to Lunch? Sign in. Coming back from lunch? Sign in. Another break? Sign in. Coming back from break? Sign in. Clocking out? Sign in. Is that tedious? Absolutely, but for some reason this app needs more security than a banking app. It takes so long to log into the stupid thing that Ill often miss my clock out time, and suddenly Im over time, so I have to go back and fix in after the fact. Not to mention it will on occassion just NOT log my timeclock change, or worse duplicate an entry, and then flag it like It was my fault. This app is THE worst thing ive ever been forced to use at my job and I am counting down the days until we either shift back to quickbooks, or they hire a better UI designer, because it is THAT awful.

2023-12-13

Unprofessional

The app isn’t just unprofessional it’s unusable I’ve been unable to clock in began meal or clock out stays stuck on load screen I can’t even injoy my lunch because on the off chance the stars align and I some how get to the dashboard of the app it task 15-30 minutes to do that no exaggeration my self and numerous other employees have the same issues I am glad my PM and superintendent use the app so they are more understanding I hope by writing this review it will be a warning to a small business or some contractor to invest into something else because this app isn’t worth the 4.8 stars it’s trying to pass on it really should not exist the developer needs to take it down and start from scratch IF I worked the same why this app works I would be fired also this isn’t my first review of this app posted one about a month ago never showed up so this maybe all for nothing

2023-12-12

Poor functionality

This app barely functions on iPhone. Even after signing up on an iPad it still won’t work on iPhone. For the biggest paycheck processor it’s an extremely poor app. The layout is clunky and disorganized. The search feature is almost useless so they might as well take it out. If I didn’t have to use this app for work it wouldn’t be worth keeping.

I wrote this review years ago. They have not fixed it. Login is slow and clumsy. Even now it just won’t load properly or quickly. Sometimes I get random text messages from the app saying my paycheck stub is available from a month ago. Maybe if they spent a little more on the app and less worrying about share holders everyone including share holders would be happier.

2023-12-09

Log on lacking

Constant issues logging in. At first use it constantly made you verify identity. Now a couple months in, it will not connect to server, have to log in, time out, log in again. Then when you finally can log in ten or fifteen minutes later the dashboard show up blank screen with no clock in or out option, so swipe out, try to log on again rinse repeat. It’s great when it works, but every day I need 3 to 5 attempts to actually log in to clock in or out. I’ve updated the app, removed and reinstalled updated iPhone still the same issue. We have 15 employees and we all experience the same issue with this app.

2023-11-07

Unusable

My company switched over to this system a while ago. The online page works alright but this app is actually useless. I have, on more than one occasion, spent 20-30 minutes just trying to get it to log me in. The amount of time I get a “we seem to be having trouble right now” type of error message is innumerable. My position in the company has me on the go a lot and I don’t really have any other option other than to use this stupid app. If you get it works fine enough although the UI is clunky, needing to click 100 different buttons just to take a lunch, break, transfer, clock in, clock out, is crazy. Over all not a fan of the app and I am stuck using it.

2023-10-21

4 stars??

Why it has 4 stars I have no idea. Im not sure whats going on but I went to the reviews to see if others had the same problem. They do, I cannot log into my account it doesn’t even load 95% of the time. I try 15min before work but it never works on wifi or Data. Its causing me to contact higher ups to put in my time on a daily basis which isn't practical for anyone. I just tried uninstalling it and installing it again and I cant even get the app back. When it comes to someones paycheck and hours you have to have a working app. Please fix this issue, it is giving so many people stress and frustrations.

2023-09-26

Never loads promptly

I have constant issues getting the app to actually open when I need it to. Tried with wifi, without, turned phone off and back on completely, deleted and redownloaded the app. Never loads promptly and it’s an inconvenience to myself and my boss who is always fixing my clockings. I have deleted the app to redownload in hopes that this would help. I now cannot download the app, it gets stuck about 3/4’s of the way when downloading and now I cannot clock out from the first part of my shift and click back in for the second part this evening. Upon reading reviews several people are having the same issue. This is something that needs to be fixed, I have had this issue pretty much the entire year and a half I have worked for the company I currently work for.

2023-09-19

Doesn't load most the time and no notif system

First off, this app has a terrible load up rate. 6/10 times opening trying to clock in/out/meal, the app refuses to load. This app has has caused such an issue, my manager has made a sheet for people to write missed time punches so he can fix the time clock.

The second lesser issue; This is honestly the first and only clock in app I've experienced that has no sort of notification system, which is really weird and kind of off putting, as the notifications from previous apps were very useful and accommodating for my ADHD and irregular schedules (also how do so many people not know how to make cohesive stable schedules?).

2023-09-15

Terrible App

My company is making us employees use this terrible app for some reason, we had the original clock in/out system on the wall that worked perfectly fine. I tried logging into this app and it would just stay on the loading screen even with full bars signal and full bars on Wi-Fi. It won’t login me in so I can clock in. I’ve turned my phone off and back on multiple times and the same thing keeps happening, stuck on the loading screen. This has been an ongoing problem for the past 3 consecutive days so my manager recommended that I delete the app off my phone and re download. So I deleted it and now when I try to download it again. It’s stuck on the loading screen and won’t even download back onto my phone. I tried everything, Wi-Fi ,no Wi-Fi, turned phone off and back on, still stuck on the loading screen. Now I’m at the point where I can’t clock in for work or see my paystub or my schedule. Terrible app in my opinion. They need to fix it immediately. 0 out of 5 stars, but I can’t put 0 as a rating.

2023-09-14

I’m a little frustrated

I received an email from my work about Paychex. Unfortunately, I was busy with my daughter who has Autism and didn’t notice that there was a business and an employee app. I clicked on the business app instead of the employee app. Is there anything that I can do so I can get started? I really need my information to be deleted in the business app ASAP so I can start using the portal in the employee app.

2023-08-24

yikes

when this app works, it is absolutely wonderful. sadly, that rarely ever happens. it takes at least 10 mins for the app to open to the main screen so that i can clock in for work. then clocking in takes another 2 minutes. and god forbid i ever want to look at who’s scheduled with me.. that takes forever to load as well. ive tried deleting and redownloading and it is ALSO taking absolutely forever to do just that! not to mention the constant maintenance being done on the app. it’ll also tell me that my paycheck is ready to view so i try ti go view it, and it’s nowhere to be found. this app constantly has issues and i hate that i have to use it for work.

2023-08-17

honestly annoying customer support is really bad

it literally won’t let me create an account and there is no customer service or anything listed you have to GOOGLE IT and the number i called didn’t even have a person and didn’t help me at all. how am i supposed to get paid????? at least have ACTUAL customer support, not a robot giving you a list of more links to go to. and it’s really annoying how if anything happens on my phone if i slide down my notifications or check something for a second it kicks me out and clears all my information and i have to restart the app and enter it all over again. it’s been like well over 10 times.

2023-07-10

Worst app for this services, 2 minutes to load

I’ve been using this app since my company moved to it back in October 22’, I cannot tell you how many times I’ve been late or had to rush to use desktop because it never loads. Cellular or wifi, it always does it. I update it and open it right away, sometimes it takes 2 whole minutes for the clock in icons to appear.

It is easy to use when it decides to work but besides that, it’s not a reliable app at all.

Their desktop version is good, I can’t say nothing bad about it.

2023-04-12

Glitchy

When I went to set up my account, they asked me to select four security questions. I tried to select the questions that were relevant to me, but neither the website nor the app would let me select different questions. It was literally stuck/glitched on certain questions; and no matter how many times I tried to select a different option, it wouldn’t change to the option I was tapping on. So I had to literally write down every security question and write in a random password answer to it in order to actually be able to use this site. I can’t rely on my memory to easily answer these questions now because these questions have no relevance whatsoever.

2023-04-09

Always a PTO error

While most of its functions are nice, on the employee end, when you check your PTO accrual history, it’s almost like it forgets math. For example, I’ll have 8 hours taken each day while I’m on vacation. Everything is all fine and dandy for the first few days. Then all of a sudden I’ll go from have 60 hours to -2 hours. The deduction will math is all wrong down to the minute. Even when I go to the balances, it’s completely wrong! It’ll say I used way less hours than I accrued, but still show a negative balance. Luckily when I’ve spoken to management, this error doesn’t show on their end and if they re-save, it goes back to normal on my end. But then a few days pass, and it’s magically in the negative again on my end. This is something Paychex needs to fix. I shouldn’t have to keep contacting my boss in a panic on whether or not I’ll get my PTO while on vacation.

2023-02-14

Works 20% of the time

I’m so baffled on how this app has 4.8 stars. I’ve had the misfortune of having to use this app for the last two years and it continues to disappoint. The issue with this app is that it rarely opens or logs you in the first time. Meaning almost every day you have to close and open until it works. In a 5 day work week 1-2 days the app will without issue. Also, this is not a Wi-Fi or service issue as I’ve attempted with and without Wi-Fi and in different locations. In short the app usually functions fine IF you can login which you can consistently not do.

2022-11-23

like Nike, Just Do It! Get it you won’t Regret it.

Best work app when it comes to checking your Hours and it’s good to know how much you’ve made and Compare it with every other Check I get so I can see if Hard work actually pays off or not.. PayChex is the app actually it’s a Must Have for Those who are Employed and compensated legitimately. so if your reading this to see if you should get it, Get it now. Don’t waste anymore time with wondering if you should, you should. I Did and I Did it on my other Phones As well.

2022-02-23

Worst App- would rate 0 stars 👎

If it wasn’t required by my employer, I would never use this app. You seriously can’t do a single thing on here. I can’t even pick what security question to answer because it just doesn’t pick what you click on, it stays on the same question that I can’t answer. Majority of the security questions is about being married so if you’re single you can’t answer some questions so if it doesn’t change questions good luck. I can’t even report a problem because I can’t even see the text bar so I am typing blindly. This app is the worst thing in the world and if it gets removed forever I would genuinely be happy.

2021-10-19

Fix it now

App has updated my maternal status now I’m single divorce because my wife thinks I have another family at my moneys going elsewhere my kids are mad at me because I can’t show them prove that I can’t afford to go take them out to eat at red lobster Texas roadhouse golden corral they’re mad at me because I could only afford Taco Bell please get this fixed see if I can reinstate my maternal status and my family thank you. 😂

2021-10-02

Needs work

Buttons missing, important ones like clock in, on the laptop, it doubles the hours when you have work entered then enter On-site pay. Since they removed the Classic version, the app has not worked. I contacted their help desk, their only response was for me to contact out HR. I complied and now she’s having issues getting through. I can’t clock in or use the app for the phone, I can see what hours I worked 2 weeks ago till Tuesday and can’t enter any more hours in. Lap top version is overly complicated and you spend several screen punches and 30 mins. Just to enter time for one day work times. The developers need to speak to those who actually have to use this app. We will be dropping this service since the Paychex rep told us “ it’s just the way it is now” unprofessional and ridged. Sad state of affairs. Don’t bother calling, using the help button on the app or emailing this company. They won’t return any correspondence.

2021-01-24

Update made this app useless

I used to love this app but... You guys updated your app, it prompted me to get the new one, so I tried, but my phone isn’t compatible with it. The apple store app says I can operate the older version of the paychex app, but when I try to open the older version of Paychex, it just prompts me to upgrade to the new version. So basically I’m in a cycle that I can’t get out of, due to your app “updates”. This is very inconvenient and you have made this app useless. I can’t see my paystubs or tax information. 😑

2020-10-07

Good app

It would be nice if UI was a little easier to navigate. Maybe a one press instead of multiple. Like instead of the three bars, one press to view your hours for a pay period or your paycheck as you build hours. Important things like your paycheck. I also don’t like when I view my hours for my shift, I work graveyard, I have to press the back arrow on the pay period date to make the app change the date from when the pay period starts to when it ends. It has a weird date thing where it’s between that to the current shift you’re working, when it should just show your company’s pay period start and end date for that pay period. Mine is the first of the month to the 15th for a paycheck on the 25th. Then from the 16th to the last day of the month for a paycheck on the 10th. If I work on the 8th, it’ll show the 3rd to the 8th. Why not just show the first to the 8th? Up to the day I’m on the clock? Instead of making me change the date? It should already know?

2020-08-21

Absolutely Fantastic

This is hands down one of the most well designed apps I’ve used. My employer uses Paychex for their payroll management and this app takes Paychex ESS to the next level. Check your retirement plan details and change contribution amount, view your pay rate, hours, pay stubs, view and change your direct deposit account, and a bunch of other whatchamajigs. And what really makes it awesome is just how clean and intuitive the app itself is. I don’t write a lot of reviews but I’m genuinely impressed with the quality of this app and the Paychex platform, so they deserve my humble opinion and they’re gonna get it.

2020-04-21

SLOW even on the FASTEST phone in the world

This is a cool app with lots of features. But it is SLOW. I’m not sure what kind of data processing it uses, but every time our employees launch the app it seems to load all widgets from scratch. It is faster for our employees to just pull up the website, which renders this app useless.

Querying the database to see which ‘widgets’ to load shouldn’t take that long- each user’s phone should have all widgets preloaded THEN check with the database. Seriously, feels clunky. The lag is so noticeable that it’s hard to tell when you’ve punched or not and we frequently get double punch errors because users have no way of knowing that their punch is ‘processing.’

2020-02-05

Love this app!!

I love Paychex Flex and especially the app! I've never seen an app for work that was this easy and user friendly. I work remotely and I use this app alot if I'm not at my desk and it is a dream. I have had to run payroll before while sitting in my car and trying to beat the clock to have it submitted in time for my staff to be paid on time. It was amazing!! I am able to easily submit every single piece of information for payroll and submit it with no issues. I frequently run reports and email to people or load on Dropbox. It's amazing!! Thank you for making my job easier!

2019-05-08

Awesome for employers & employees

This app offers employers the ability to allow employees 24/7 access to their payroll information. Employees can update their personal information, view their check stubs, and if integrated with Time and Attendance...view & approve their time cards and process time off. One stop shop for employees. One central location for all payroll related items for employers. The fact everything is web based means no more coming into work on your day off to do things you can now do from anywhere. The app does look just a little different on different platforms, but overall works just the same.

2019-02-27

Retail clerk, cashier & stocker.

User friendly APP but I think the option that displays the day & time & the hours we had accumulated of the pay period/check in PDF format should be available for employees to see without request from the administrator. Employees need to see if any discrepancies or variances need be addressed from missed clock punches or oversights. This is personal record & having this option allows for review as a bank statement, credit card statement or receipt would for any financial transactions or exchanges where money is involved. This is a business industry standard to see what is being charged, debited or in this case, credited by payroll as a paper-trail of any edits to show good accountability and proper bookkeeping practices that can be in question if a employee has to refer to at later date.

This needs not to be just a option or preference but rather a accessible personal record that provides ‘archived information’ not ‘by-request information.’

Thank you for providing the option for review of this APP

Sincerely,

-David J Baker-

2018-06-08

Amazing

I couldn’t tell you how many times I’ve needed paycheck stubs and had it become a headache....not to mention, I never wanted to switch to direct deposit (bc I like being able to see exactly how each check is broken down) and as result I had check stubs all over my car and in my house yet could never find the most recent 4 or whatever it was that I needed. (Enter headache) This app has made this small but sometimes important part of life so easy. Not only is it so easy to navigate, it’s easier than I ever would have imagined to view, email, print, etc PDF’s of any or all stubs dating back to the beginning of your employment. It also makes it super easy to see your direct deposit info 1-2 days before “pay day.” I wouldn’t delete this app for anything.

2018-06-01

Bad time keeping

This is an inaccurate time keeping website for any company and the developers need to reinvent how it tracks time. If an employee is not watching their time on here then you are getting ripped off from your paycheck and the company you are working for is gaining money while you work for free. If you clock in 7 minutes past the hour then this website charges you 15 minutes past the hour. It does not keep an accurate time of your clock in and clock out time. Time worked is time paid and this website DOES NOT log it correctly. If I could give this app zero stars to reflect the company website I would do it. The developers of this website should be reported to the United States Department of Labor along with the Fair Labor Standards Act. DO NOT GET THIS Website OR USE THE PAYCHEX app.

2017-09-15

Recent update broke running payroll.

I generally run payroll and get the reports to our owner who then approves payroll and I will then finish the process of submitting it to Paychex. Many times, I get a text on the weekend or in the evening letting me know I can submit payroll. It used to be, I could log into the app and just submit payroll in the last step. Now, I log in and the app behaves as though I am accessing it through a mobile browser. I get notified that not all features are available in the "mobile browser" and for full functionality, I should download the app. I am in the app. Until this feature is once again fixed, the app is worthless for my purposes. I'd give it 5 stars otherwise. Will update my review and stars when it's fixed.

Paychex Flex

iPhone Screenshots

iPad Screenshots

Description

What's New in Version 7.62

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URL

Information

Developer

Categories

Version

Size

Game Center

VPP Device Licensing

Rating

Compatibility

Devices

Languages

App Store: Customer Ratings

Ratings & Reviews

Trash

Worst

paystubs (Updated review)

Incompetent

Recent updates have made this app terrible

Load time

Very bad

surprisingly bad

Inconsistent

Failure to Launch

Worst Payroll App Ever

Pretty sure this is designed to be slow

Slow Motion

Paychex Stinks

Horrible

The functionality of this app is terrible

Dash board don’t work, blank screen.

Fine but slow

Garbage

Text verification every log in

Not good

Good software, bad customer service

Crashing a lot.

So slow

Worthless

Paycheck flex

Worst app

Horrible

Functional but inconsistent

Pain to Use

Horrible

Horribly optimized

Thanks

Employee

Worst Customer Service EVER

SCAMMERS

Time theft. Laggy controls. Poor layout.

How bout telling us to update the app before signing in?

Plan and simple, junk

No way to resolve location issues

Don’t even brother using this

Never works

Garnishment

Update

Fraud

Bad form design

App never works

App is great, updates are not

Junk…constant freezes and crashes

Great job

Find a different app

unusable

Worse than the plague!

Horrible App

S-L-O-W-E-S-T app ever

Needs improvements

Slow & buggy trash

Incapable of doing its only job

Face ID Gone?