Keeps declining
–
drumbumjazz –
2022-10-18
Version 8.5.0
All cards are declined! Can’t order on this useless app. Fix the issue!!!
Updating
+8
+1
iPhone Screenshots
Description
Download the official Taco Bell® app and your taste buds will officially thank you. Earn points on every qualifying order and reward yourself with free food. Gain access to exclusives only available on the app. Order tacos for delivery or pickup.
Features Include:
1. Order and pay ahead for delivery or pickup
2. Customize and save your favorite menu items to make ordering easy
3. Track your order seamlessly on the app to know when it’s ready for pickup or being delivered
4. Earn points on every qualifying order so your tacos can earn you more tacos
5. Redeem exclusive rewards and special offers only available on the app
Terms and conditions apply.
What's New in Version 8.5.0
Fine-tuned our app to boost your cravings
Minor bug fixes and updates
Seller
Name
Taco Bell
Information
Developer
Categories
Version
8.5.0
Size
258.5 MB
Game Center
No
VPP Device Licensing
Yes
Rating
Rated: 4+
Compatibility
iOS 14.0 or later
Devices
iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro11FourthGen, iPad Pro11FourthGenCellular, iPad ProSixthGen, iPad ProSixthGenCellular, iPad TenthGen, iPad TenthGenCellular, iPod touch (6th Generation), iPod touch (7th generation)
Languages
English
App Store: Customer Ratings
All Versions
4.7 (1,126,634 Ratings)
App Store: Customer Reviews
nacho fries
–
CCS101547 –
2022-10-18
Version 8.5.0
I don’t recall ever leaving a review for fast food, however, I want to let everyone know that taco bell’s nacho fries are the best thing I have eaten from fast food restaurants ever!! absolutely amazing
New update doesn’t work
–
CaspersBFF –
2022-10-18
Version 8.5.0
The new update will not let me order
Abuse
–
WhikityWhack –
2022-10-18
Version 8.5.0
I enjoy the rewards, but I do NOT like Taco Bell newsletters. I unsubscribe from their newsletters, but EVERY TIME I visit Taco Bell, the re-subscribe me.
Doesn't cut it!
–
Cap10john –
2022-10-17
Version 8.5.0
I've tried several times now and this APP just won't work. Much easier to walk in and place order.
$21 for 4 underfilled tacos and a drink--I won't be back anytime soon!
Frustrating App. Needs Improvement
–
Holstst –
2022-10-17
Version 8.5.0
This app has been very frustrating. It doesn’t save certain modifiers to my wife’s orders, and she has to redo everything each time because of it. This has happened several times and the app sometimes just won’t load. I give the app 2 stars because we enjoy Taco Bell and at the end of the day, after all the redoing everything each time, we get what we ordered quick and cheap
Do not use the app to order!
–
SadPolarBear –
2022-10-17
Version 8.5.0
This app has given me and others I know problems with orders that have been canceled. If an order has been charged before cancelation, the store can not issue you a refund since the apps order processing is separate from how orders are processed in store. This means you have to call the Taco Bell corporate number to request a refund for any problem/canceled orders placed through the app. As a shareholder, I am appalled at how ridiculously inefficient and broken this system is. You’re perfectly capable of taking my money quickly but woe betide you if you need a refund. Lesson learned on my end. I will be deleting the Taco Bell app shortly after leaving this review. As for the remaining balance on my gift cards, keep it. You’ve already taken my money before, what’s a little more? In conclusion to all the above, learn from my mistakes and do NOT use the app to place orders.
Broken
–
Henfre –
2022-10-17
Version 8.5.0
Doesn’t work the several times I tried to use it. Just gives me “Uh Oh” message.
Clown show
–
KevGw9 –
2022-10-16
Version 8.5.0
Taco Bell app is a clown show. Will not accept payment methods, has not for 2+ weeks plus since update. That’s okay, because I will take my business elsewhere instead of buying your overpriced garbage l. :)
What’s the point
–
rtsshv –
2022-10-16
Version 8.5.0
Doesn’t recognize my card. What’s the point of having the app if you can’t pay for your purchases and get points? Deleted , will just order the normal way thru the drive thru.
Locations
–
Sydney's Raven –
2022-10-16
Version 8.5.0
I don’t know if there’s something wrong with the way it affects the GPS or what it is, I only have this issue with this app, but whenever I place an order the location will change from the one selected to one 10 minutes away and then I waste money on having to make two orders because I’m already at the one I placed my order for, but when the confirmation comes it’s at the wrong one. The app is convinced that location is closer and the one I am at is further away even though the GPS image shows the location I am actually at. Like it says 3.4 miles away while I’m in the parking lot of the Taco Bell. This has happened like 3+ times so far and I have mostly stopped ordering from Taco Bell unless there’s nacho fries because of this technical issue. I don’t want to call corporate over 6$. I just want to be able to easily place my order and pick it up instead of having to make the order twice and become frustrated with why this always happens.
Nice app if I could open it!
–
D. S. Parker –
2022-10-16
Version 8.5.0
The app forces a security screen upon start up that requests my email to verify myself for security reasons; however, it will not let me type in my email address. It’s been like this for two weeks now and I have the latest update installed.
Horrible service
–
oleblackie –
2022-10-16
Version 8.5.0
The app is great but the restaurant itself is horrible!!! The bag was soaked in oil and they didn’t give me my sauce or my nachos and cheese ! I would make sure they give you everything you ordered before leaving! Do better TacoBell!
Requiring an app for popular menu items is a sad attempt to get app downloads.
–
NickFiveEightFive –
2022-10-15
Version 8.5.0
No thanks.
App won’t process payments
–
pherrball –
2022-10-15
Version 8.5.0
The app has not been processing payments for months. Please fix.
app is useless
–
appleguy122222 –
2022-10-15
Version 8.5.0
Even after getting a new phone it still doesn’t work. Whenever I open the app I get a notification saying to enter my email address to send a code to prevent “unauthorized access” never lets me type in my email to get the code. Please fix it.
WORST food app ever!
–
Romance4evr –
2022-10-15
Version 8.5.0
I have had many issues with this app over the years. It’s constantly deleting things from my cart and I have to start over, accepting orders for a location that is closed (with no way to contact anyone for a refund), etc. I always just used it anyway though because I like the rewards, online exclusives, and my husband’s orders are complicated and when we pre-order it’s not messed up as often. But for the past 6 months we can’t even use the app. We get an error that says the uh oh the payment didn’t go through. And when I look at my credit card account it shows a charge and then a refund. I have used SEVEN different credit cards, TWO different debit cards, and THREE different Taco Bell accounts, FOUR different cell phones. None of these work so the app is literally unusable! So no more rewards, no more online exclusives! The whole thing is a joke!
Broken: can’t sign up w Apple
–
sensei92 –
2022-10-15
Version 8.5.0
Stuck in a loop… I’ve been through Face ID four times, and it still wants me to enter an email & password. (Maybe this is why I deleted it after I downloaded it last time?)
Multiple items listed on menu not available on store. Charged for them anyway.
–
Semiceri –
2022-10-15
Version 8.5.0
First time experience. Last time using this.
Waste of space
–
forced nicknames are cringe –
2022-10-15
Version 8.5.0
Could not sign into or create a rewards account under any circumstance, no deals to be had, wanted my location even when I wasn’t using the app. Bad app
Great App….BUT…
–
Guess!! –
2022-10-15
Version 8.5.0
Everything is easy to find and to make changes if you wish! But the only option for paying(that I could find) is Apple Pay. I don’t have Apple Pay, nor do I wish to have it. Why not just bank issued credit or debit card? Most other fast food restaurants take those!!
Breakfast
–
Hoticehunter –
2022-10-15
Version 8.5.0
The app stops me from ordering breakfast over 30 minutes before the location stops serving it. Lame. I’m here, just let me order with the app!
This app blows
–
Minigames –
2022-10-15
Version 8.5.0
iPhone 13pro max, with newest updates. This app doesn’t show pictures, doesn’t load menu “failed to load due to improper format”. Whoever designs this needs to be fired.
Big Flaw
–
Silver-X –
2022-10-14
Version 8.5.0
App works well and all when placing a order but if you ever need to contact customer service the page goes blank after filing out the details completely ignoring you!
I placed a order and a few items were missing, i tried contacting customer service through the app, but everytime i hit “submit” web page would not load and my request would not be submitted,
Complete nightmare!!
Worthless.
–
YouStillRaged –
2022-10-14
Version 8.5.0
You can’t even log in.
WTH is this a real app?
–
Jonathon McDougall –
2022-10-14
Version 8.5.0
Can’t sign up using Apple, can’t sign in. Ordered as a guest for grab and Go and the Taco Bell doors are locked hours before their closing time. You can take my payment but not deliver?? What a joke.
Glitchy
–
hayjoe1000000000001993101010 –
2022-10-14
Version 8.5.0
The app is still incredibly poor when it comes to actually ordering food. Each location is individual (possibly realistic) but the app has no functionality. Would absolutely not recommend using to order even from a local Taco Bell. We try to order from our local and it never works, then either find something else or walk to t-bell when practical. Trust me, I love tbell but this app almost never works
Keeps changing restaurant
–
Jessy_ Lo –
2022-10-14
Version 8.5.0
It worked great at first, but the last few times I tried to make a mobile order for pickup, the app automatically changes the restaurant location to a different one. I show up at Taco Bell to pick up my food and they tell me the order hasn’t come in, and when I check the app, it’s set to a completely different location. I’m not sure why this keeps on happening
Do you even care Taco Bell??!!
–
Vlad Martinez –
2022-10-14
Version 8.5.0
A month later after sending a negative review, the app prompted me for a invalid password. I’ve never changed my password so I requested a password change via email which I never received. Taco Bell do you even realize how most people rely on apps and I imagine most food businesses too?? You need to consider hiring new developers. I can’t imagine how much money you’re losing having such a sorry app.
App
–
Bayhealth1 –
2022-10-14
Version 8.5.0
I had no trouble with this app. First time I ever downloaded my card to order food. I am 70 and tech stupid. I was so happy.
And I love your taco supreme.😍
Food
–
hjfjkck –
2022-10-14
Version 8.5.0
Ok food but app never wants to work but it has online exclusives
Sign up with apple is broken.
–
Redmtnpunk –
2022-10-13
Version 8.5.0
When trying to sign up through apple you are required to put in an email address even when you don’t want to provide one. But when asked even if you don’t want to. You can’t. Broken.
Decent app
–
Timbo907 –
2022-10-13
Version 8.5.0
Apps is easy to use. My complaint is that when customizing an item, removing items like steak doesn’t decrease the price, but adding extra cheese increases the price?
App glitches
–
Mgh050 –
2022-10-13
Version 8.5.0
Every time I use this app, it gets rid of my order as I’m trying to check out and increases the prices of all menu items. Its very frustrating because I want to earn points back on my orders, but using the app is not worth the hassle. Please try to fix whatever is going on because when I first downloaded, I had no issues.
Customer service is trash
–
686258993 –
2022-10-13
Version 8.5.0
Contacted customer service about a week ago about my order and I have to hear back from them.
Bell tone pauses audio
–
jaredhmt –
2022-10-13
Version 8.5.0
Great app, but one big issue: the bell tone when submitting an order pauses my music out other audio apps. This happens with at least Apple Music and Libby. I don’t use Spotify so I’m unsure if that’s also affected.
Still can’t use rewards 😩
–
robertanchor24 –
2022-10-13
Version 8.5.0
This app has never given me problems with using my rewards until the last 2 updates for some reason. I was hoping this new update would solve the issue, unfortunately however it did not. I’m hoping the issue doesn’t linger past my expiration date.
Worst fast food App!! Double check every menu item.
–
No Dates Yet –
2022-10-13
Version 8.5.0
New update: I got my one year gift for anniversary of app today. It’s a beefy 5 layer burrito. I don’t eat meat or dairy, so I tried to take the meat and dairy off via customizations. App said “ your cart does not contain a qualifying item for selected reward“. I had to remove my present.
Happy Anniversary to you too Taco Bell. Thanks for pretending to give me an anniversary gift. Maybe it would be better to not say anything if you can’t get it to work.
Update: Another new software fix. Developers still can’t figure out how to make their favorites function work. DONT TRUST THE FAVORITES!!!! Looks like developers came out with another update, and still cannot manage to have the favorites work. ¯\_(ツ)_/¯ Get it together guys.
Burger King is laughing at you and your lame attempt at an app. Favorites / customizations do not work on this app. Better double check every menu item because if you favorite’d it and tried to order your customization's, you will be disappointed.
If you are not going to have the customizations work, why do you have them available on the app? Do you want us to waste our money purchasing items that we don’t want to buy ( or can’t eat due to diet restrictions)? I mean every month a new update to the app, and you can’t fix simple ordering? Who’s in charge over there? Who does quality control on your app? You guys can do better. Fix your stuff or get rid of it.
Can’t log in
–
idkwhayshiildixallmyself –
2022-10-13
Version 8.5.0
I couldn’t log in using either my Apple or Facebook account. I had tried to uninstall and reinstall this app. Still not working.
No images or description on new 14 pro max
–
richwardca –
2022-10-13
Version 8.5.0
No images or description on new 14 pro max. App still works well on iPhone 8+
Beware App doesn’t like locations
–
gamer35467467 –
2022-10-13
Version 8.4.1
Update 10/13 once you update the app twice it starts working. I haven’t been able to use my app for multiple visits which wouldn’t be a big deal but I paid for the $10 taco deal. So far 1 taco at $10
Apple sign not working
–
Sexy_Mike –
2022-10-12
Version 8.5.0
App won’t let me Sign In with Apple sign in feature. The app is basically trying to force you use your email to make an account with them and I don’t plan on giving them my information.
Was made with negligence
–
dfgjutdcb –
2022-10-12
Version 8.5.0
Disappointed
Trash!
–
AreDee24 –
2022-10-12
Version 8.4.1
App so trash… Taco Bell literally owes me money!
Contacted the digital team as I was asked, & literally NOTHING was accomplished. Taco Bell has stolen from me and from reading the reviews it has happened to others. This app should be pulled until it works properly. The BBB should get involved.
Great food, garbage app
–
Jarnzold –
2022-10-12
Version 8.5.0
It’s almost impossible to accurately tell by the map what restaurant you are ordering from.
Cannot Get In Touch With Anyone About Refund
–
NellieBean76 –
2022-10-12
Version 8.5.0
I placed an order yesterday at the Hartselle, Al store by mistake. I called them and they canceled the order before it was made. I asked if I could get a refund and they told me I needed to contact someone with the app because they cannot do that. I was in a different town and forgot that this app does not ask you to confirm which location. It just picks the previous orders location. So, I got no food, no food was wasted, and I cannot get in touch with anyone to get a refund. I would like my money returned to me. Or at least someone I can contact for this.
App isn’t working.
–
😡😤🤨 –
2022-10-12
Version 8.5.0
STILL NOT LETTING ME CHECKOUT!!!!! MISSING ALL THE APP ONLY ADVANTAGES! App hasn’t worked for some time now. Very inconvenient with all the “change shortages”. Not to mention the loss of rewards. Rewards can only be used on the app and they expire.
Needs better location features
–
cig9375 –
2022-10-12
Version 8.5.0
Constantly end up placing orders at wrong locations because even when you think you changed the pick up location it just changes back. Picking a new location is a big headache as well. Lost lots of money using this app
Doesn’t tell you if the lobby is closed
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Rydermotodude –
2022-10-11
Version 8.5.0
We ordered some Taco Bell and the app doesn't tell you that the lobby is closed so we had to wait in the drive through with frozen groceries in the back of the car. We had already payed so are frozen groceries are defrosted and are food was cold.
Only 3 soda options on app.
–
PMF3Subes –
2022-10-11
Version 8.5.0
I don't know why this is a thing because they use to have more options on the app but now they only three sodas I can chose from is diet Pepsi, MT. Dew original and Sierra mist. This makes me not want to use the app, so I usually just eat somewhere else.
LAZY
–
starflower382 –
2022-09-15
Version 8.1.1
The employees at Taco Bell are lazy at the expense of the customer. I just ordered an entire order from a Taqueria place 10 miles away that tastes FAR BETTER than Taco Bell, (but it was still not my first choice) FOR HALF THE PRICE F TACO BELL’S “VALUE PRICES.” That’s why fast food workers should not be getting paid anywhere near $15 an hour. Fast food is still junk but now it’s not even affordable junk. The lazy effs DON’T DESERVE IT AND THEY’RE BREAKING THE SYSTEM. Go bankrupt Taco Bell. In fact, I don’t care if every single fast food place goes bankrupt since they caved to their uneducated employees??? Those lazy workers don’t deserve the extra money they make. Just sitting on the clock milking it. They didn’t deserve the original low wages they had they’re typically SO LAZY.
Who are y’all hiring, Taco Bell? Oh. Right. Work ethic!!! The people you hire definitely are not the kind of people that work at the Taquerias lol. That’s all I’m saying. This is also a shout out to all the local Taquerias in your neighborhood so check the taquerias in your area. They work far harder than Taco Bell employees and typically the food quality is so much better and is still cheap. The people at Taquerias take pride in their work and actually are appreciative to have jobs and don’t hate their jobs and all the customers…
Y’all need to hire some good ole…Joe Lows. -wink wink-
I hate this censorship of individual peoples opinions outside the narrative opinion more than anything.
Amazing App! But I miss the Bell.
–
The Common Ryan –
2022-08-21
Version 7.49.0
I’ve been really impressed with the Taco Bell app. I have used other fast food apps before, but Taco Bell has proven to have the best user experience so far. The interface is clean and colorful, the menu is easy to navigate, completing an order is simple, and the loading times are acceptable. The customization options are also fantastic! Being a vegetarian means that I need to make a lot of customizations to my order, so the ability to save customized items to a personalized favorites menu has been the perfect solution to this. I’ve even been able to bring back the 7-layer just by swapping and adding ingredients to the Burrito Supreme. Amazing!
My only complaint is that the recent update removed the bell chime after I complete an order. As small as the detail was, that was my favorite part of the ordering experience. I really hope that someone from the app development team may read this and consider adding the bell back! 🔔
DO NOT USE No refund if orders not made right
–
InsLdy –
2022-07-29
Version 7.47.0
I did an order on the app. It says we make your food once you say I’m here at the speaker. I drive there, went to the drive thru speaker and said that I ordered on the app & gave my name. They said, drive to the window. They handed me my food. Never said at the speaker or the window. We’re out of beef, lettuce, and tomato’s. I ordered 2 crunchy beef tacos supremes. I get home. I have 2 taco shells with a tiny bit of mystery meat and tiny bit of cheese. I drive back to the restaurant go inside and there’s a huge sign inside says. No beef, no lettuce, no tomatoes, sorry. I ask for the manager, and she’s the one who handed me my food. I said, why did you not tell me that you had nothing to make my taco with? She said, there are signs. I said there was no sign when I drove thru. So, I asked for a refund. She said, you ordered on the app, so I can’t refund. But I can remake your food! I laughed and said, how? Do you NOW have beef, lettuce or tomatoes? She said, no. I said, then you CAN’T remake my food. She said, we’re having a bad day. I said, if you would have told me at the speaker no food I could have cancelled my order. If you do that, then yes, your going to make your day worse. I messaged on the app 3 days ago about what happened and I still have no refund.
LESS THAN PERFECT
–
Moby1 Kenobi –
2022-07-19
Version 7.43.0
Let me start by saying that generally speaking I enjoy the products on the Taco Bell menu & when I saw I could finally order through an app saving me time I was pleased. At least at first. Today’s experience has changed my mind in that while driving home this afternoon we would pass by our local franchise & I decided to treat the whole family via the app. I started my order while still a mile away figuring it would be perfect timing as I got there. But then just as I began the checkout process the app said they were busier than usual & to try again & a 5 minute countdown timer appeared & began ticking off. Since we needed a few grocery items anyway I pulled into our local supermarket lot for my wife to run in but as I passed our Taco Bell oddly enough there was only one car in the drive thru & it didn’t appear “busy” at all! This was at about 4pm. Then, as I waited for my wife I kept trying to order but the app kept resetting back to a brand new 5 minute timer each time the countdown ended. After about 25 minutes my wife returned & disappointed we decided to visit the Burger King instead-they also make a fine product. Let the record reflect that as of this review two hours later I’m STILL getting that busy message & a new timer. Not the perfect idea I thought it would be when I decided on our dinner treat.
What’s the point of a food App If it won’t let you pay for the food.
–
BigMoo28 –
2022-07-12
Version 7.43.0
The app is okay but pointless when you can’t pay. Me and so many others that I work with try to use it for preordering but the app won’t take our payment after it did weeks before. I’ve tried a Apple Pay, a credit card and a debit card with no luck. I find it ridiculous that I have to go to the store, buy a gift card, sit down, order my food on the app by using a gift card, then walk to counter to pick it up. I have to do all that just to be able to order an online exclusive that isn’t sold in the store. Most people get a hour for lunch too bad I have to spend 25 minutes of it ordering. 😞
Update: So I heard back from Taco Bell a while back and I have to say that I am pleased with how they handled my situation. They were very prompt on replying and being able to fix my situation. Somehow they unblocked my card from where I had to dispute a order I paid for but never received. All is great again with the app. Thank you Taco Bell and the customer service contact that helped me out.
No way to add a gift card or credit card??
–
Dog3345 –
2022-06-08
Version 7.43.0
Am I an idiot? When I go under the payments, it tells me that I should add a gift card or credit card in order to make purchases, but I can’t seem to find anywhere in the app to actually do that. Perhaps I have snorted too much Diablo Sauce up my nose and fried my brain? I note that I have also tried to add the gift card on the website, and I can’t find a way to do it there either. Perhaps I need to lay off the sauce.
Edit: The developer kindly provided a response, which I appreciate very much, but the response was that you can add a gift or credit card at check out to work around this issue. So I can’t add a payment card in the payment screen, and I can’t add a payment card on the website. This is a terrible workaround. Someone emailed me a gift card, and I’m supposed to go to Taco Bell and try to figure out how to add the gift card from my email on my phone to the app while I’m trying to order my lunch???
This is a poorly designed and poorly implemented app. I used to work with a guy who was fond of the expression, “You can’t make it hard for people to give you money.” (Yes, I know that it reads two ways.). Taco Bell is making it hard for me to give them money.
Even the Write a Review function broke
–
GEMillam –
2022-05-03
Version 7.42.0
Got the app to order ahead and save some time. After downloading, I tried using the “Continue with Apple” button to, y’know, save some time. Wasted time as I kept trying it to make it work. (Coulda just drove over and waited in line.) Gave up, used the Continue with the Place that will Never Sell Your Data! instead. Of course, that worked perfectly. Then I clicked the Help to report the problem. It then automatically thinks it can only be because of a bad order, and proceeds to ask me for all sorts of information that I didn’t want to type in in the first place just so I can do a bug report. After spending enough time go buy and consume a meal at Taco Bell by downloading, creating an account, and giving them free needed feedback, I finally set up an order and paid with Apple Pay. Then it pops up the “What do you think of this app?” I then tried to write this review, only to have the text turn white, then the screen darken, and then a spinning circle with no way for me to submit what I could only guess I was writing. So I force quit the app, and came here to write this. Fix your app. I just hope my food is there when I arrive.
Great Rewards problems in the app
–
ADB in OK –
2022-04-10
Version 7.40.0
The rewards are great but the app needs improvement. The fist thing is that app doesn’t look at your location before you order. The last Taco Bell you ordered from is set as the default location. So unless you check you will order from the wrong location. Most of the other fast food apps either verify your location or assumes will want to order from the closest restaurant.
The second problem is that location you order from shows that you can pickup in the store but sometimes the store has closed the lobby and the app is not updated. Several times I have order for inside pickup, I get to the the door is locked and there is a long line in the drive through. I would not have ordered if I had known I could not pickup in the lobby. It seems to be a simple fix let on duty manager let the app servers know that the lobby is closed and the app could be updated showing only drive through pickup only. There has been times I lost my order because I didn’t have time to wait.
The other thing is that it very easy to order multiple items if your not careful. You can hit the “Add to Order” multiple times and not realize it. Some the other apps give a warning that you’ve already have the item in your cart.
Bring back the customizable option!
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Csw1891 –
2022-03-22
Version 7.37.0
I have been using the app for a while now and never had any real issues until I went to place an order tonight. I went to add a taco party pack to my cart but wanted to change it from mixed (crunchy and soft) to just soft..no problem there, but I also wanted to remove the lettuce from my order, but there was no option to do so this time! I went to past orders and saw where I had done this in the past. I tried to just add my past order to my cart and it was all added but wasn’t added how I had ordered them in the past with no lettuce, it just put a taco party pack in my cart with no modifications. My daughters were waiting (impatiently) for me to place the order so they could leave and pick it up so I just went ahead and ordered the tacos with the lettuce on them. Once they got back to the house with the order I spent forever having to pick a half head of lettuce off of each taco. 🙄🤦🏻♀️ If we can’t modify or customize our order at least chill with the lettuce! 1/8 of a cup of meat, 3 sprinkles of cheese, and half a head of lettuce…come on 🙄🙄
Great store, terrible app
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ZayyuhB –
2022-01-22
Version 7.34.0
Idk if its just me, but i been trying to give the app a few chances, on account of the rewards they have. Yet i dont find it worth it in the slightest due in part to the fact the app has, undoubtedly everytime, messed up one or more items on my order.
The process is on infuriating because i am aware of it happening before that i try to stop it by checking the summary and everything of my order before i order. For example i love to customie items on the app and after i do and submit they will have no customized options added into it. Also when choosing the cravings box i would pick my favorite items and this last order which sadly made me write this review and decide to no longer use the app and just go inside. This moment it gave me all 3 completely different options and took away my customized large drink and it didnt say anything until after i paid and the order was placed then the item like reverted back to the original or idk but it’s annoying and i really hope nobody else has this struggle
I mean whats the point of customizing if i cant get extra queso! I get if the employee is negligent but the app doing me dirty hurts like adulting :(
App doesn’t work - unable to login
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brucato12 –
2022-01-03
Version 7.33.0
This is the worst app I have ever used. Multiple issues with this app. It looks like it saves my card information for convenient purchasing but when I go to make the purchase it gives me an error saying something went wrong. In order to make the purchase, it makes me then re-enter my card info then it works. I have to do this every time. After while, I end up with my card info in there 10 times and have to go through and delete them. The other issue I have had is with getting locked out. It tells me it’s time to change my password. It asks me to click a link to send me an email to update my password. Even though my email is correct in there and I receive all the rewards/marketing emails, I never receive the link to reset my password. Now I can’t even use the app anymore at all to make purchases or access my rewards. I have tried to go into the app to use the contact messaging features and have asked for either a phone call or email follow up. No surprise, I never receive a call or email in regard to getting assistance with my issues. Of course, the app is third party and no one in any of the locations, including managers can assist or give me any phone number to contact for assistance. I never have issues with any other food apps. Very poor customer experience and due to all the inconvenience, I just go elsewhere instead. Would love for someone to contact me or for them to fix their app.
Convenient but very buggy
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LosingIt0076437 –
2021-12-30
Version 7.33.0
I want to start out by saying I do love this app. I have food allergies and it helps the store get the order correct more often than not, and I love paying through the app. That being said, there are so many bugs in the app. If you add custom items (all my items require being custom to avoid my allergy) then add a meal, it wipes out all of your custom order. And you can’t go in and fix the order in the cart, it won’t let you save. You have to go in and delete each custom item and then add them back again. It’s best to add everything to the cart first then do customizations, but this has been a bug for a long time and should have already been resolved. Also, I created custom favorited items to help easily put in an allergy friendly order but the same or similar bug happens: it says it’s customized under favorites but when added to the cart, all changes are erased. Big problem for picky eaters and people with food allergies who may not know that happens. My paranoia at having a reaction making me triple check is the only reason I’ve caught the app wiping my changes. It makes what should be a simple experience more complex and frustrating. Fix these bugs and this app is easily 5 stars.
It’s really nice.... sometimes
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SylBlade –
2021-12-26
Version 7.33.0
On a perfect day I pull up the app, select a free reward... and order the rest of my food how I want it. I place the order and just show up and say my name. All well and good. Except sometimes the app doesn’t like me logging in, sometimes it doesn’t want me to make certain customizations to my order, and sometimes it doesn’t want me to order at all. I used to be able to make a bean burrito “grilled” and now the option isn’t there at all, despite it still being an option for similar burritos. I can ask at the window and they can still grill it... the app just doesn’t show the option anymore. My BIGGEST complaint is sometimes the app will tell me a store isn’t available for an order. This is usually at night within a few hours of their closing, but they’re still 100% open and taking orders. I ask them and they don’t know why the app isn’t letting people order from their location. Things like this while minor and inconsistent do cause frustration and take away from the experience. Also I can’t seem to be able to log in to my profile about half the times I open the app.
Not Really The Apps Fault
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lexifore –
2021-10-18
Version 7.30.0
i ordered online, pull up to the drivethru and they tell me that it hasn’t come through yet but not to worry that it would probably come through before we got up. I get up to the window and specify again that I am picking up for Lexi. They hand me food and thankfully i checked the bag, it wasn’t my food. I go inside and they have everyone ordering from the kiosks so that they can handle the drive thru, i think this is smart except that it took me raising my voice into the back of house for them to acknowledge me. I tell them that they handed me the wrong food and tell them my name once again, showing them my receipt. One of the nicer ladies took my phone into the BOH to show them what I ordered. There were a few other unhappy people in the lobby including one grubhub order that the drink made for the order was about half full and the driver was upset because that isn’t what he wants to deliver. another lady had used up 45 minutes of her hour long lunch dealing with this taco bell. They handed me the wrong food once more, before finally finishing my order 50 minutes later. Will not be returning, and sad to say i will not be using the app. I liked the app process because of the extra vegetarian options that are exclusively online, but it seems that the employees cannot handle the extra technology and queue.
Great App, but keeps locking me out
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Vesper V –
2021-08-01
Version 7.25.0
I’ve been using the taco bell app for some time now and it makes eating there much more convenient; having access to the online exclusive items is a big plus as well as being able to save favorite items and orders for future visits so I don’t have to keep telling them the specifics of what I want.
However, just recently I spontaneously got locked out of my account on the app and every time I try to log in it says “log in failed.” I know for a fact that I put my information in correctly as I have the information saved to my device and have not touched it since I made my account. I looked it up and apparent this is a common issue.
This is very disappointing, especially since some people have been locked out of their accounts for weeks, even months. I hope this does not happen for myself or for others from this point on, but if it is occurring (which if it’s happening to me then it’s likely happening to others) often then I will not be using the app any longer, which is unfortunate because I often utilize everything from the favorites to the notifications for deals as well as the rewards (ESPECIALLY THE REWARDS!!) Please fix this issue.
Great app but need some bug fixes
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shelliebell12 –
2021-07-27
Version 7.24.0
Overall, I LOVE the Taco Bell app. I much prefer ordering on the app than I do at the drive thru. I love the easy customization options and that you can save your favorites.
The issues I have - it is constantly logging me out. I’m someone who never can keep track of passwords, so being logged out all the time is frustrating. Also, when you get an error during checkout because an item is sold out, or no longer being sold at that particular location, it doesn’t tell you what the issue is. So, you click “check out” and have a gigantic order for multiple people ready to go…and there’s an error. You can’t narrow it down to what item is causing the issue. In those cases I just order at the drive thru so they can tell me what’s missing, but then I lose out on the rewards points. They have added a “receipt scan” feature, but it’s not available for all locations yet.
I have also had issues redeeming rewards, and it expires before it ever works. Frustrating as well!
I am updating my review again - glitches were fixed and the app works well!
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M in Pennsylvania –
2021-06-30
Version 7.22.0
This app is now a pleasure to use and really works well! Five Stars - well done developers! My previous review follows: They did fix the issues that I complained about! Bravo! The app works much better. I can order food, customize and check out! The app is easier to use and now has rewards. The app is still a little glitchy, and says “something went wrong on our end” too much. Fix that and my review would be 5 stars. My old review follows: I used to love this app. I can easily find the nearest Taco Bell, see what's on the menu, see calories, and customize my meal. But every time that I try to submit my order and check out, it says that there is a problem with my payment source. I get the same message regardless of which payment source I use, and there is actually nothing wrong with any of them. The point of a mobile app is to be able to order food, and this one won't let me do that. Please fix this.
No root beer option.
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lilith nightriver –
2021-06-21
Version 7.22.0
The app has is issues like other apps. Like the other day it didn’t put my order threw then told me I had to change my password and then would not let me log in. Items not adding. And then sometimes there’s suddenly like 10 of that item added on. Or it keeping your last order in the cart even tho you already ordered, so now you have to manually remove everything and if your not paying attention you will end up ordering it all again. Glitches saying that item isn’t available when it is. I’m hoping this most recent update has fixed all that. But they have not fixed the issue of being able to order root beer. Before this update you could at lest click the option fountain drink. And then tell them when you get there. But now you have to pick the drink. Even tho Taco Bell sales root beer it will not let you pick it. Some time it will only allow you to pick between a few select drinks like just Pepsi and mtn dew. That’s the biggest thing that bothers me about the app.
Doesn’t work when needed
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Tengunami –
2021-06-19
Version 7.22.0
I’ve had the app for the longest time to keep up with their menu changes; unfortunately, it doesn’t provide an updated menu (at least for my area). As a result, despite the store no longer offering a limited item on the menu, they still offer it in the app. I figured: maybe it’s just an incentive from ordering from the app? Not that it matters, b.c I hate how every fast food restaurant wants you to preload your payment methods. Still, I got taco bell gift cards recently, so I decided to order their cravings box. This particular limited item is only available through the app. I decided I’d preload my gift cards onto the app to try to get this item; unfortunately, the app wouldn’t even accept my order submission. The store I went to most definitely took online orders, but it seems their system likes to act up. It was already annoying that they made the item only accessible through the app, but when their system decides ‘go to the next taco bell to get this item instead’, I may as well just uninstall the app from my phone at this rate, and spare myself the inconvenience. Thus, that’s what I’ll do. Seriously, considering all of the above, what the heck is it good for? Compared to all of the restaurants with apps, this one seems to be among the most meaningless ones to have… Taco bell had literal years to win me over with the app, and I genuinely wanted them to; regrettably, it’s just an outright disappointment I refuse to entertain any further.
Worse app I’ve ever used
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Ravi Kanubhai patel –
2021-06-04
Version 7.20.0
I and my family decided to order our food using taco bell app. we spent good amount of time to select food. when it came to payment step . i added my card and it said use another payment method. which is weird. i tried my second card same thing. then third card same thing . third card transaction go through but app got hang on payment page saying use another payment method then i tried my debit card same thing. i got so mad and call customer service and that lady told me r u using chase card. I said nope. she said let me take a look. this whole process took close to an hour. then she told me that there is system wide issue. so I am sorry that is what her response. anyways I would say hire smart tech people. so business does not get impact on revenue side. Finally I ended up going store and that store also mess. quality and quantity was not there. CTO need to be replaced. This is my worse day working with such a stupid app.
Good idea but needs improvement
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Shwhiwnxpwiwbdja –
2021-03-31
Version 7.16.1
I love the idea of the rewards system but the app as a whole definitely has some glitches. To start off, every time we order through the app we have used the drive-thru pick up option and both times the employees did not start working on our order until we arrived at the pick up window. They said the order was not appearing on the screen that they look to for orders. I think there needs to be some attention given to the importance of online orders because they seem to be an afterthought. We waited so long in the line because of the online orders taking up so much time and clogging up Drive they process. It needs to be streamlined because ever since it’s been introduced it’s slowed down the drivethru process immensely.
The next issue was that when I went to redeem my first reward (Doritos locos Taco) it just kept not working. No matter how many times I added it to my cart using the redeem button it just wouldn’t register the discount. Now I had to order a taco that I did not want to pay for.
I hope these glitches can be figured out soon because these are major reasons to stop using the app altogether.
Please fix rewards & current menu items!
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Tribal kitty k –
2021-02-22
Version 7.13.0
Taco Bell app is okay. It lags a lot of times no matter what location or state I’m in.
Something I really don’t like about the Taco Bell app is that it doesn’t have the Limited menu items on their app for example “Nacho Fries.” It’s not even located in the “New” category which if it’s not a regular menu item it should be in there at least. Also another thing I don’t like about Taco Bell is that if you order in person or in drive-thru there’s no way to upload your missed transactions for Taco Bell rewards you’re only rewarded points for ordering in the Taco Bell app. Which I have no problem ordering through the app I prefer it however if you don’t have what people want to eat on the app like the “Nacho Fries,” there’s no point ordering through the app. It would be a lot better if Taco Bell found a way where you could upload your receipt on their app for missed reward points just the same as Chick-fil-A does. Last week I visited Taco Bell drive-thru 4 times bc my family really enjoys Nacho Fries and that’s 4 visits of missed Taco Bell rewards point opportunities.
Always glitches
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flutesp –
2021-02-11
Version 7.13.0
I’ve been using this app regularly for about a year due to COVID, but there are always glitches going on. First, my past orders never show up in the past orders section. Second, I often order the same things with the same modifications. I have saved these items as favorites, but they never appear under my favorites section. But when I try to add them as a favorite again, I’m told it’s already a favorites item. So instead of making it easier on me, I have to go through the hassle of adding the same modifications every single time. Third, it saves my card info without asking me if I want it to save. And if the card info is already saved, it will still save it as a new card...so the same card is listened multiple times. I don’t want my card info saved at all so I always have to go in and delete them. Last, for the last 2 or so months, reward points stopped working for me- but I’m still getting emails about having points to use up before the expire.
I keep my app updated in hopes the glitches will get fixed, but it’s been almost a year for most of them and I’m just annoyed about it. I still use the app to order because I like that I’m having as little contact with people as possible so we can be safe, but having the same minor inconveniences for so long is very irritating.
Charged my card but didn’t place my order?
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User5438 –
2021-02-01
Version 7.12.0
This app is by far one of the worst apps for a food establishment. I like being able to pay contactless when I eat out nowadays and also have the convenance of having it ready to pick up. The app was already buggy while trying to add items and once I got to checkout it decided to give me an error message as soon as it took my Apple Pay stating “sorry something went wrong...” BUT STILL CHARGED MY CARD with no order placed or history of a order placed ( I called to make sure that the location I was trying to place pick up did or did not receive any order under my name). This is ridiculous and an overall terrible experience. They make it so difficult to even find where / how contact the support. Luckily after some googling I was able to get hopefully somewhere via sending an email. Their number is only available from 8am-4pm what about “after hours” as most people eat dinner after 6pm or 7pm! Plus I saw the wide spread issue discussed that I am having with having your card charged without an order placed or being able to pick up the food you paid for. I will be uninstalling the app / not be using the app + suggesting that others do the same. Waste of your time and money. Also an additional side note why the did you take away all the things people actually enjoyed eating from Taco Bell with weak overhyped replacements. The fiesta potatoes + pico de gallo were literally one of the reasons I went to Taco Bell instead of Del Taco.
Didn’t receive whole order.
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ivylamb –
2020-12-30
Version 7.10.1
So last night was the first time I downloaded and used the Taco Bell app instead of ordering inside/drive thru. The lady at the window was very nice and when she handed us the bag it was sealed shut, plus there was a long line and I was just ready to get home to eat and go to bed, so we didn’t bother checking. We’ve never had issues with wrong orders before so checking the order didn’t cross our minds. Unfortunately when we got home and pulled all of the food out we were missing two desserts and all of our sauces we asked for. I checked the receipt to see if I made a mistake when I placed the order online since it’d been my first time using the app, and everything was correct on the receipt. We didn’t want to make the drive back to the store and wait in line again, so we just took the loss. Even better, when we finally started eating, I figured out the steak quesarito wasn’t even made right with the ingredients that was listed on the app. I was hungry so I ate it anyways.. with no sauce. I’m not saying I won’t go back, it’s just that Taco Bell has never disappointed this Taco Belle before. I’m not sure if the items were overlooked or if there is something confusing that just happens with the online/APP orders or what. I just thought I should leave this here. *Happy New Year*
Great Update, but beware!
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cojack03 –
2020-12-09
Version 7.9.1
Great Update: Being able to select Easy on the different toppings is very helpful and favorites has become much better. Also now you can select sauces, the workers don’t always look at the receipt for sauces, but it’s still early for the changes still and I’m sure some people might change there mind. Thanks for the awesome update. Great step forward!
Update: Finally got access to my account again after 9 weeks of not being able to get in. Only after writing the Beware on my review. So I had a week turn around on getting my account access back after giving a bad review.
Beware: I have been locked out of my account for 2 months now. Trying to get back in to it to no avail. I try the forgot password and it won’t send me the email, yet they continually send me promotional emails. I had 2 rewards, but by now they are probably expired. The contact form for support never appears to work, for me at least. I don’t get a confirmation that I submitted a support ticket or any notifications that I will be contacted. I can’t resign up with Facebook or my email because they are both already being used. So, as I have said to support. I’m not buying anymore Taco Bell until I can have access to my account. I had all my favorites set up and I was happy. Now, my disappointment is immeasurable and my rest of the year has been ruined.
Terrible App
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Mayhem in 561 –
2020-09-13
Version 7.4.0
I used to eat at Taco Bell and use the Taco Bell app weekly. However, it just takes too much energy to keep up with their apps issues. I won’t fight to eat at or use their app again. Today I experienced my 3rd time of not being able to get in the app because my password doesn’t match. The 1st time I just reset my password. The 2nd time I changed my password and wrote it down (although I have an iphone 11 which automatically stores your passwords) and today I can not change the password or resign up. The link to “forgot my password” doesn’t work and it tells me my email is already in use. Could I resign up with an alternate email? Sure! But why? And why give my hard earned cash to a company that doesn’t hire reliable developers? I live in a beach town in Florida. There are literally so many fast food, casual dining and carry out places within 2 miles of my house I could eat at a different one every day for a month. For anyone having the same problem AND lives near a Chipotle.... Use the Chipotle app and eat there! The food is better, the restaurants are cleaner, they have more experienced help AND THEIR APP ROCKS!
Updated, the app is great now!
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abelcf16 –
2020-07-05
Version 5.31.1
Unfortunately there’s no way to give this app zero stars, or I would. Had the app a couple years ago, and was triple charged on the app for a $50ish order, then reassured that two of the charges would be refunded. Didn’t happen until extensive phone calls were made, so I deleted the app, no big deal. I figured, as a year or so went by, the bugs would be worked out, and got the app again last year. Couldn’t log into my account, or even create a new account. Deleted again. Today, I decided to try it again. Surprise surprise. Can’t log into or create an account, and now the app won’t even allow me to select a location to start. If I’m the only one, then awesome. Keep up the hard work, but if this is a common occurrence, why even have the app available to the public? Hope this review helps, and best wishes to the developers!
Update: I decided to give the app another shot today. It worked great for us this time so I wanted to be fair and not leave the rating at one star. Developers, whatever you did, great work! Please keep it up, as we look forward to continuing its use. Thank you!
Major Flaws
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Brian W. II –
2020-06-04
Version 5.30.0
Let me start by saying I have used many different apps through the App Store for food services and restaurants. This app, by far, has caused me the most headache for trying to figure out what I want to eat. The first thing that happens when opening the app is it displays an error message stating “Oops! Well this is embarrassing...” the message goes on for longer. It leaves me with a button to go to the home page. I press the button and does just that. At the home page, or menu as it takes me to, if I click on any category of food so I can figure out what I want to eat, it displays the same error and takes me back to the menu. The only way I can get to see the menu is the top slide bar with the categories. By the time I figure out what I want, I could have ordered at the drive-thru and paid. Since I have been experiencing this flaw since installing, I have never used the app to order food. Other apps have given me such great results and streamlined the ordering process, unfortunately, this app is an inconvenience. I truly refuse to use the app as I have been having many issues. If this is how a more personalized experience feels then it is a disgrace to have this app anywhere near my phone. Two stars for a review is being generous. The reason for two is I was able to still find what I wanted to eat, but nothing else redeems the rest of the stars.
Never again!!
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TC_love –
2020-05-06
Version 5.27.0
I placed my order last night at 8:50 I got to TB at about 9ish had to wait in the line for about 20+ mins to check in. When I checked in they asked my name and said they located my order via app and are now preparing it. By the time I got to the line the lady was so rude. She had her mask on one ear hanging off her head. And was basically wanting me to take my mask if so she could hear he better which makes no sense. She left the window shortly and came back to tell me they didn’t have any more containers for what I ordered so they can make my order. I said it’s fine I don’t mind using small cups or whatever you can use they literally were just lazy and rude and it wouldn’t make my food that I already paid for via the app. They never emailed me this was an issue so I could avoid even showing up. Let’s say they ran out of containers while I was in line when I checked in they say my order and could have told me then but they didn’t. So I didn’t get to feed my kids last night because I couldn’t even get my refund to go elsewhere and buy food. The woman’s name was laKendra and the manager whom I’m wouldn’t tell me his name wasn’t wearing name tags no one was. Worst experience ever I’ll never use this app again and never support Taco Bell again!!
Bugged, broken, bad service
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Tayanez –
2020-02-18
Version 5.23.1
Alright, let me start by saying I enjoy a Crunchwrap and Gordita crunch as much as the next hungry idiot who wants cheap food.
However, this app and TBell as a company has gone to complete crap. I had ALL notifications turned OFF inside the app and it still shoves pop advertisements on my phone homescreen from out of nowhere. Boooo.
Now for the real reason your quality has plummeted: the food and service is terrible. The time estimate and “your food is ready for pickup” is ALWAYS wrong. I end up waiting and extra 10-15 minutes after the app says the food is ready and sometimes I have to ask if they have even started making my order. Four different locations in the CA Bay Area have all gotten my food order wrong about 95% of the time we order anything. Even as simple as not including the correct items, or forgetting items entirely. It happens so often that I’m not surprised in the least when I have to go back to the counter and ask “hey where’s my taco AND burrito???”
It’s not like these are complicated orders, only 5-6 items total. And I get it, it’s cheap fast food and I shouldn’t expect much. But come on, my new expectation is that Taco Bell will mess up from the start, waste time, and I’ll leave disappointed again.
But you guys don’t really care, that much is obvious.
Garbage
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Kit03 –
2019-09-09
Version 5.16.0
I’ve had this app since the beginning and when it works it’s great but it rarely ever works and I am done waiting for them to figure it out. It crashes all the time or empties my cart randomly while I’m working on my order. It takes forever to load screens and often crashes on the payment step. Half the time whatever I’m adding to my cart it tells me I can’t, it literally says access denied. Sometimes I can try something different and get it to add but then it automatically deletes itself from my cart saying it’s not available at my store right now which would be annoying, but more acceptable, except when I finally give up on the app and just go to the drive through like normal they suddenly have whatever it was I was trying to order on the app in stock so I’m really not sure why it doesn’t work on the app. It constantly logs me out and keeps telling me my log in info isn’t right when I know it is and right when I’m about to give up it just works. It never saves my favorites so I have to re-put them in every time in hopes they’ve figured out how to stop deleting it. Honestly I’m not sure why I’ve given it so many chances over the year but it’s ridiculous that it still doesn’t work.
Great app, IF it’s working!
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TMCS121212 –
2019-09-07
Version 5.16.0
This was a great app! I was using it quite frequently, until it suddenly stopped working. There were a few glitches here & there (it wouldn’t find restaurants in the area, although I had ordered in the same place before, and wouldn’t let me sign in), but after a day or two, it started working again. I was hoping the glitches would get fixed, so it would be more reliable. However, it suddenly stopped working completely - won’t let me log in, won’t let me reset my password, I’m totally locked out. I can’t find anywhere online to get help either. If this issue can be fixed, I would say it’s a great app, but until then, it’s useless.
Update, 9/7/19
I want to love this app, but it just won’t work right. Previous problems were finally fixed, and now, for the last couple of months, the app will not let me check out to pay & finish the order. I deleted the app today & reloaded it to my iPhone XR, and it looks like it lets me pay, but then ultimately, it gives me an error, and the store doesn’t get the order. Very frustrating.
I wish the app would get fixed!!!
App is much better but still has issues
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MC_Ham –
2019-07-27
Version 5.13.0
I’ve had no issues with the app until the past couple of weeks. I pulled up, placed my order, and noticed that the app started acting glitchy. It froze and then took me back to the menu. Hmm.. so I looked at my email to see no confirmation, but when I looked at my bank account it took out the money so I walked inside and told them what happened. The manager came up and told me they didn’t get my order so I showed him my bank transaction. To prove I bought it and they made it for me. You could tell he was just as frustrated as I was. Yesterday I was at a different location, I pull up change and confirmed the new address and places the order. I walk in.. the employees didn’t get my order! I was like what?? So I look at it and it sent it to another Taco Bell 🤦♀️ and it’s like not even close to where I was. Neither stores can do anything there about it. Luckily there is a number for Taco Bell that they gave me and they were super nice, so I’m waiting on my money but man what an inconvenience. Still love Taco Bell though! Will probably skip the app for a little while lol
App works great. Employees mess up the order
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Gadordawg –
2019-07-21
Version 5.12.0
Very easy ordering and modifying the order. The big problem his employees not paying attention. Last time I ordered from 60 Vandenburgh Avenue In Troy New York. I ordered a burrito with no guacamole and instead they put so much in the Burrito it was oozing out of both ends. Which I didn’t find out until I was back home. And this was not the only time stuff like this happened. We’re given the option to change the product we’re purchasing. Like myself ,I don’t like the refried beans or the sour cream. So I usually remove them and add black beans and guacamole. But then when I pick it up and get home and look at the product it ends up having sour cream and refried beans after I paid extra for add-ons that I wanted. and I know it’s not all the stores and I know it’s not all the employees. Maybe somehow on the screen that the employee is looking at if anything is removed or anything added would be lit up in different colors. Maybe it’s already that way I don’t know. But when you’re the only customer at the store and they mess up the orders. It gets old pretty quick
Worst Restaurant App Ever!!!!!
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tarc35 –
2019-06-18
Version 5.10.0
I have tried several times to use this app to order food, and I always have a problem. I could literally go to the grocery store, buy everything I need to make tacos, and come home and cook it faster than I can order using the app. The app is constantly glitching and freezing. I have to get off the app, close it out on my phone, and go back in for every step in the ordering process! When you are placing orders for 4-5 people this takes forever. Even ordering for one person takes forever. And good luck using the special offers! It doesn’t even work most of the time. The special offers are usually why I decided to order from Taco Bell in the first place. I tried ordering the free taco today and was never able to because I kept getting error messages. It would also not register what I was trying to order, so I would press the button of whatever I wanted to order several times. When it finally registered, I had like 7 tacos in my cart. I don’t understand how this app has such a high rating. I see more one-star ratings than anything else. And most people have the same issues that I do. Please work on fixing your app, Taco Bell. I have several other food apps on my phone, and this is the only one I have issues like this with.
Never works & very inconsistent
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Laceg21 –
2019-06-18
Version 5.10.0
This app is constantly freezing and I constantly have to restart my app only to have to redo my entire order. I called customer service today to address this issues and was told they have been receiving calls all day. I’m not sure why Taco Bell doesn’t work on these issues that have been occurring for months now. It is very frustrating & it has deterred me from order from Taco Bell for months now. Then to make it even better when you use the app to order it always seems the stores flip out if you have a “big order” and they make you feel bad about it and you have to pull around and wait. You can hear the employees yelling and complaining and it’s a very uncomfortable experience. Something needs to be done within the app constantly crashing and the way customers are being treated for just simply placing orders on the app. I shouldn’t have to feel bad for placing a larger order for everyone in my family an modifying some of the toppings and they still not make it properly and I have to drive back. I have worked in the restaurant industry for years and it is part of your job to make & process orders correctly and not huff and puff just because someone placed a large order. I am unfortunately no longer going to take my business to Taco Bell because I feel as if my business and time is not valued by this company or location.
Locked out of my account
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Mike Matts –
2019-06-16
Version 5.10.0
My account was made using my Facebook account. The app has since logged me out and when I try to Log In With Facebook, I get an error message. I also can’t make a new account because itms already using that email address. As far as I can tell there is no service email or number to call. There is only an FAQ that does not cover this. Also why is it when you tap the Sign Up/ Log in button, it goes to a sign up page by default and you need to tap another link to log in? It should be the other way around. You only need to sign up once, but may have to log in multiple times. That’s just a bad UI choice. Also whenever I have made an order through the app, the food is never ready on time. They usually don’t even get my order until after I have shown up. Overall this app is poorly made and not worth the time or effort
Update: it’s been months and even after an update stating Facebook login issues were resolved, I still get an error saying “Log in failed. Please try again.” after pressing the Log in with Facebook button. I sent an email to their support but never got a response either. This app is just not worth anyone’s time. Will be deleting unless something changes soon.
Communication Problems
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theDeadknee –
2019-06-01
Version 5.9.1
Absolutely terrible experience with this... I’m assuming that the store to app interface is still glitchy and needs be worked with more. Everything was fine when working the app myself but when it came time to pick up my food that’s when the issues occurred. I drove through the drive thru and gave the employees my name and that I ordered from the TacoBell app they then acknowledged it and I proceeded to drive up to the window. While waiting in line I tracked my orders progress by using this app which had stated my order was being prepared and then was ready, thinking that my order would be waiting on me at the window. Much to my surprise it wasn’t I then gave the employee at the window my name and they seemed dumbfounded. They then ask a manager who tried to figure it out my order who stating that I had placed the order to pick up in the store(I don’t know why that would slow production down though just put it in a bag) when I had this app open which clearly stated drive thru. Then I continued to hold up the drive thru line longer than if I would have just ordered while I was there. This app obviously still has some issues and bugs to work out when it comes to communication in stores and what the employees are seeing on their side. My opinion just continue to order as you get there until this app gets fixed.
Way, way better now. Solid app.
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Argembarger –
2019-05-27
Version 5.9.1
I wrote a snarky review about how much the app would lock up, and how buggy the checkout process was. I’m really glad to see that the new version of the app is *far* superior on both fronts!
I still have to knock a star off for the fact that certain screens—especially the Customize screens—can appear to fail when you open them. They are actually just loading, and dutifully populate the views after they’re done, but they are not reporting any status or progress and it makes it feel like the app is frozen or has hit an error, which isn’t great.
Also, this is just an opinion, but I think it’s odd that ordering for in-store pickup indicates that they start preparing the order right away, but ordering for drive-thru indicates that they wait for me to be on-site and check in before the order is prepared. It seems like I’d always want to choose in-store pickup, so they can prepare it while I’m driving there, or at least have advance notice of the order to save a little time on both sides, and I’m confused why the drive-thru doesn’t use the same logic... Maybe the higher likelihood of being forced to wait for a long drive-thru line...? Only one transaction-spot to receive the food in the drive-thru, versus potentially multiple points in-store? I assume it was a deliberate choice. Just interesting, I guess. Other apps use GPS to detect when you’re nearly at the restaurant for that kind of thing, could be a good feature.
BROKEN!!!
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dvisicaro –
2019-05-13
Version 5.8.0
I used to use this app back when it actually worked, but at some point they did an update or something and it made me have to sign back in. Normally this wouldn’t be a big deal but when I tried signing back in it wouldn’t let me no matter if I did it through Facebook or email. If I tried signing in through Facebook it would pop up asking if I’d like to allow it, I say yes, Facebook thing pops up, accept, back to Taco Bell app, and then it just has a red banner at the top that says “login failed” (or something like that). It always does that and never goes any further. If I try logging in through email it says I’ve made too many attempts and need to reset my password. Annoying but whatever. I go through all the steps for that until I get to the step of selecting a new password. I type it in and hit continue and it just sits there for a bit kinda like its trying but then just goes back to being a button for u to select to continue and NEVER gets passed that. I like to get Taco Bell breakfast stuff almost every morning but with this SIMPLE feature STILL not fixed after MANY MONTHS of it being like this I might just go somewhere else where I can order something and have it ready as expected...guys, please fix this...it should be REALLY simple...I have iPhone X and this app is the only one that ever gives me problems like this, really not thinking my phone is the issue here -.-
No pickup times available
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therealmgchan67 –
2019-05-04
Version 5.8.0
I have tried to place an order several times and found that the store i was trying to order from had no pick up times available, so I cannot complete the order. On several occasions, I am sitting in the parking lot of the store because it has taken the entire drive time to try and complete my order on the app — the store is obviously open, but still no pickup times are available. When I questioned one manager about the app, he said, “I didn’t even know we had an app” — I guess corporate needs to work on pushing out information to their stores and franchisees. Another frustration is that when you try to choose a pick up time, you have to choose an option in 15 minute increments. So, usually, I will be 5 minutes late or 10 minutes early to a location. Then, it seems that they don’t make the food until you get there and talk to someone, so what is the point of ordering ahead? I also don’t like that you have to choose your pickup method before you get to the store. So, if I choose drive-thru and then arrive at the store and there are 15 cars in the drive-thru line, I am stuck. So far, only the McDonald’s app lets you choose when you get to the store. Overall, the Taco Bell app has been a frustrating experience — and that is only for the 2 times I have gotten it to work. For the other 5 times where I couldn’t even place my order it was worse.
… wish I could have used the app.
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Kawaii_Hime_Ceres –
2019-01-11
Version 5.1.5
I decided to open up my Taco Bell app and give it a try. I’ve had it for a long while but just didn’t use it. First things first… completely new app. No big deal. I wasn’t to familiar with the old app. I knew I had an account. Go to sign in and it says access denied. Go to recover my password and it says something similar. So I thought maybe new app new log in. Go to create, email is in use. Delete the app and reinstall. Now it’s working and we’re logged in! I use a lot of apps to order but this one didn’t feel user friendly to me at all. I finally found the coupons. There’s one for 15% off. Great! How hard can this be… we’re just ordering some food after all. I clicked on the grande box. The one with tacos and burritos. Get the burritos in, everything’s going smoothly. Go to the tacos. Soft tacos. I needed these to be customized three different ways. Put the first one in. Go to start the second specialty set. It’s lumping those with the first soft tacos I set up. I deleted and tried again. I repeated this process several times before showing my IT boyfriend the issue I was experiencing. I wanted to make sure I was doing it right. Yep. I was doing it right. Again and again. After about the sixth try I gave up. We aren’t a family who will all eat the same type of soft taco. So no 15% off for me. Nope. Why you ask… because I went through the drive through. Coupon states only good for mobile or online ordering.
Ordering made 10x more difficult
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Liza1276 –
2018-12-04
Version 5.1.0
I've tried using this app 3 times. The first two times I selected which location I wanted it at and somewhere along the way it chose a different store across town and I didn't find out until I was at the one I wanted to order from. I even payed special attention the second time to make sure it wasn't user error and it still somehow changed it. I waited in a 30 minute line twice both times because the service was slow and I didn't find out that it wasn't at that location until I was at the window. That's 2 hours of waiting overall for a taco! If it wasn't too late to have gone inside to get it but at that point only the drive thru was open. The third time I tried using it wasn't as bad but I like jalepenos so I tried adding them to my order and the option was there but every time I tried selecting it, it either didn't even show that I tried adding them but every now and then it would show it checked off for a split second before unchecking itself, I tried it with multiple different food items to make sure it wasn't just that my item couldn't have jalepenos added to it. It wouldn't let me add it to a single item. And I can't find any explanation for it. This app is supposed to make ordering easier but it's done nothing but add 10 times more stress to trying to get food. The restaurants weren't at all helpful when I explained the situation. At this point in about ready to give up on taco bell altogether and use the mcdonalds app next time.
Failure after failure
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iThaiger –
2018-11-21
Version 5.0.8
The interface is very touchy and the screen jumps all over the place. It finds my closest Taco Bell. I eventually manage to order my food. It takes my email, phone number and credit card. It tells me my food will be ready in 10 min. My credit card is charged but no email receipt. So I wait. Nothing. I arrive more than 15 min after the charge hit my credit card. No order. No food. An employee tells me I need to log into my account to show her the order. I showed her the app. It does not ask for a password or name, just email, phone and credit card. Only the email can be used but a password is needed. The manager tells me I cannot get food because I have no receipt and I cannot get a refund because I ordered through the app and not his store. I have to take it up with customer support. Fine. It’s at this point when I realized if I reopened my app, as if to start a new order it saved my info. But it shows no order. Whatever. I’m hungry, I’m here. I go to the register and repeat my order to the woman at the register, she stops me and tells me one of the meals I ordered doesn’t exist. In the app, for this particular store, there was a meal containing 2 chalupa supremes, a taco and a drink. So I asked about it again as it is also offered on Taco Bell’s website. The cashier’s words were “that combo does not exist in any Taco Bell anywhere””there is no Taco Bell where you can order that.”
So I left without food that I already paid for.
Five stars before glitch
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Viewer2015 –
2018-08-12
Version 5.0.4
Update: I was finally able to reset password, store connectivity seems to be up and running again. Moved to 4 stars until the app proves it will work seamlessly again like it did the first two weeks after downloading... if no more issues will move to 5!
Original: This app is fantastic... until it kicks you off and won’t let you back on. I guess I was using it too frequently! Seriously though, the app is attractive, user friendly, and dangerous for late night cravings. However, on trying to order one night from the same store I had used it for many times before, upon checkout/submit order it told me that the connection with store was lost. I thought this to be a mistake so I tried again, and again, and again. I was starting to get nervous that maybe my order was going through and just getting run over and over. But that was not the case. Using Apple Pay, none went through but what was worse, it logged me out of the app, I couldn’t remember my password, and then the forget password functionality told me user access denied. I can’t get back into the app... I’m in the phantom zone! Taco Bell is easily losing $15/wk keeping me out of the app. Please fix this bug!!!
Horrible app! Horrible, embarrassing experience!
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Dmarkusss –
2018-05-29
Version 5.0.1
I have never had so many problems with an online app as I did with Taco Bell’s app. On Thursday May 24th I made an online order for this store location 330 w northside dr Jackson ms. I submitted the order over thirty minutes before arriving to the location because I made a stop prior to arriving. The money for my order was taken from my account and when I got to the window I was yelled at and told that I could not have my food (that I had paid for) that they didn’t see any order or money. They yelled at me and made me leave the drive thru. They told me they have nothing to do with the “raggedy” app. I left and went down the road to call the customer service number for a resolution . The rep answers the phone sounding sleepy and nonchalant. She told me there was nothing she could do. It was the apps fault . That I have to wait 3 business days before I can be refunded. I called again today , Tuesday ! And was told that a refund has been requested that now I need to wait 6-10 business days for the app to refund me! I will never use this App again in my life . Thanks Taco Bell for what has been the worst fast food experience of my life ! Delete this app ! Everyone do not use it !! I promise you’ll run into an issue .
Terrible! Took $ & refused to give food! 13 days later still waiting for refund
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collegegal83 –
2017-07-21
Version 4.0.4
Wish I could give it 0 stars! I used to love this app when it first came out, especially when it had all the great offers. On July 8th though I used this app to place an almost $32 order and when my husband arrived to pick up the food on his way home from work, the cashier at the store told him there was no record of his order. I figured no problem, it was placed recently he'll just show the receipt in the app or the email receipt we received and they'll make the food, right? Wrong! They refused to give us any food and said we would need to pay again. The manager was not apologetic at all and said the charge would drop off in a few days automatically. Fast forward through 2 emails to customer service, 1 phone call to customer service, and finally filing a dispute with my credit card company. I finally received an email from customer service yesterday saying they are refunding the money, but to wait 3-4 days for it to process. The worst part in all of this communication we have received 0 apologies from Taco Bell and obviously 0 food. 13 days later and I am still waiting for them to fully process our money back. I have never been so disappointed in a company's response & definitely do not recommend using this app to place an order if you value your hard earned money.
Great App if stores were notified.
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BritneeRae –
2017-07-02
Version 4.0.4
Husband just went to pick up our order and they don't have tomatoes, sour cream, red sauce, avocado sauce, or the "double chalupa" which was "new featured item" or the box (combo) in association with it so basically he asked for a regular chalupa instead of double; they couldn't substitute and couldn't refund b cause they didn't have the detailed order of the cost (extra cheese, ect) so once I called him and asked why she couldn't just pull up the order number and see the details... basically she eventually figured out how to refund (I think/hope) but I keep trying to give it another shot and because of the inconsistency and inconvenience I won't be attempting again. Sad part is I still love the app but my store never knows that I've placed an order and ALWAYS has issues like they are regularly out of things (beef?!) that are on the menu and once The app allows me to order off lunch menu my store still won't make it until 11:00 even though the app says lunch is available before then.... so basically a good app doesn't mean much if the stores aren't in sync with the app.
(Previous review from 2 years ago..... I love that I get to take my time and order without feeling rushed and it's ready when I arrive!!)
Useful but not always reliable
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Buckeyenut33 –
2017-06-05
Version 4.0.4
First, the app isn't optimized for iPhone 6 or 7 plus models and the widescreen resolution is kinda annoying. Second, submitting an order vs. "checking in" at the pickup location don't always sync well. It tells you to wait until you arrive, but there's often 10+ min delay between my check-in time and when the order finally queues at the restaurant. Kinda defeats the purpose of the app's supposed convenience and time-saving abilities lol. Third, there is nowhere in-app to add special instructions or requests for the order (i.e. extra sour cream on the side). You have to make those requests at the restaurant, but adding a simple instruction at TB is like asking them to perform brain surgery. And when you tell them you want the extra items on the side (which you already paid for in-app) 99% of the time they charge me AGAIN at the window. Lastly, the app should decrease the odds of TB screwing up the order since I'm placing it myself and making sure it's correct. And yet they NEVER get it correct lol don't seem to have this issue at other restaurant apps (chipotle, subway, etc.) & I've tried at numerous TB locations, so it's super frustrating. The app works well for most part but the human element in-store is still a massive problem.