2025-07-06
App biggest pain
Enter my order 2xs go back to the app go to get credit card order gone had to start over.
Updating
+2
#44 in Top Free Apps > Food & Drink
iPhone Screenshots
Description
Hi, welcome to the Chili’s iPhone app! Easily order your favorite Chili’s menu items (now featuring Delivery!), find your nearest Chili’s, add your name to the wait list, check your available Rewards and more all within the most delicious app you’ll ever download.
Join My Chili’s Rewards and use the app to:
· Enjoy easier online ordering with faster checkout
· Order food for Delivery or To Go
· Reorder your Chili’s favorites super easily
· Keep track of past orders for easy re-ordering
· Save your favorite Chili’s locations
· Check your available Chili’s rewards
· And more!
What's New in Version 8.0.0
Introducing Chili's new Big Smasher burger. With nearly half a pound of juicy beef, creamy Thousand Island dressing, melted American cheese, diced red onions, pickles, and fresh lettuce, it's a masterpiece that'll make you forget your manners.
See ya later tiny drive-thru burger!
This release is focused on enhancements to the app as well as bug fixes to bring you an overall better app experience. Thanks for being a Chili’s fan!
Information
Categories
Version
8.0.0
Size
64.4 MB
Game Center
No
VPP Device Licensing
Yes
Rating
Rated: 4+
Compatibility
iOS 12.1 or later
Devices
iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPhone 16, iPhone 16 Plus, iPhone 16 Pro, iPhone 16 Pro Max, iPhone 16e, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPad Air 11-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi + Cellular, iPad Pro 11-inch (M4) Wi-Fi, iPad Pro 11-inch (M4) Wi-Fi + Cellular, iPad Pro 13-inch (M4) Wi-Fi, iPad Pro 13-inch (M4) Wi-Fi + Cellular, iPad mini (A17 Pro) Wi-Fi, iPad mini (A17 Pro) Wi-Fi + Cellular, iPad (A16) Wi-Fi, iPad (A16) Wi-Fi + Cellular, iPad Air 11-inch (M3) Wi-Fi, iPad Air 11-inch (M3) Wi-Fi + Cellular, iPad Air 13-inch (M3) Wi-Fi, iPad Air 13-inch (M3) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)
Languages
English
App Store: Customer Ratings
Ratings & Reviews
4.8 of 5 (675,321 Ratings)
App Store: Customer Reviews
2025-07-06
Excellent
App easy to navigate was able to complete order quickly
2025-07-05
The app logs you out asap
The app will not let you stay logged in and maintain your cart (or bag) while you flip over to another app briefly. Soooo frustrating
2025-07-04
Great food, terrible app
Fix the app please! My husband and I love ordering but the app is a nightmare to use. Signs me out if I navigate away from it and empties my cart.
2025-07-03
Mobile order
App is user friendly.
2025-07-03
Glitches
There are too many glitches on the App
2025-07-01
Fix the App!
The app constantly will log you out every minute or so if you’re not able to complete the order fast enough, this has been going on for over a year.
2025-06-30
Great food!
Wonderful.
2025-06-29
Fix the app - you’re losing business
The app does not save the login information, and there are several me we’ve tried placing orders only for the Apple Pay or our cards not to work with an error. We usually just order from somewhere else if that happens. There’s not excuse for this, it’s a simple app
2025-06-29
Complicated
Very complicated to edit your order . I had to call but of course ..no answer
2025-06-28
TURN THE AUTO TIP OFF
This app auto tips unless you select and type zero… are you kidding me? On top of that silverware is also not automatic and “rewards” are terribly inaccessible compared to other apps. Food is good but this app is so bad. Only reason this isn’t a 0 rated app.
2025-06-28
Yesterday’s mess
Ordered for take out, never notified order was ready, when I called to inquire employee was very rude.
2025-06-27
Glitches
I feel like this is a new problem that didn’t happen years ago, but the app has a lot more glitches now. It always logs me out if I minimize or close the app and it doesn’t save my password for me to log back in. It also tends to be slower and sometimes empties my cart if the app is minimized. Needs to be updated and fixed.
2025-06-27
Better
Use to be better not so much now
2025-06-26
C B C fg B B G the MGM n B E bbovv B in GB b m jmmm hm n yum yum bmmh
I’m sorry but I’ll ok one more thing hnnnm gh for I uh more h hey thing look I bf7’ bio oil
2025-06-25
Log out bug
The app works great! But if you want to go to another app on your phone and come back to this app it logs you out and undo’s whatever you were doing.
2025-06-25
Force closes
Constantly logs me out. It will also delete everything from the cart if you don’t keep the app open. Very annoying to have to put the same order in multiple times.
2025-06-25
Gift cards
Food is good but I gave Chili’s a 2 because very disappointed because I tried using my gift card on app order and it didn’t work. Then when I went in I left the physical card at home and wasn’t able to use it at restaurant.
2025-06-24
Table server red
Our table server was Red(Ashley) was top-notch. Service was excellent. The suggestions work everything was fantastic and the food was great.
2025-06-23
App Doesn’t Keep You Logged In
I order from Chili’s off the app maybe once every 1-2 weeks while at work, but it’s such a nuisance to order from. It constantly logs you out if you’re not speed-running through the app to complete your order and it doesn’t matter that you have “Keep me logged in” checked off. The website is just as annoying. And when you’re logged out and have to log back in, your cart isn’t saved so you have to go add everything again. I’ve definitely ordered elsewhere to avoid dealing with the constant logging out issue.
2025-06-23
Becoming difficult
It refreshes every chance it gets you can’t combine a gift card and your payment method. It’s like an Internet pages and not an actual app. Need some improving.
2025-06-22
Unhappy
App isn’t easy, hard to navigate and worse to use for rewards. I can’t get signed in!!! I’ve tried at least 10-12 times, and it still tells me I’m wrong.
2025-06-22
Payment system is terrible!
Payment always takes 3-4 tries before going through. Fix your app!
2025-06-21
Poorly Created App
App kept taking me back to beginning, having to start order over, and re-enter all of my delivery preferences.
2025-06-21
Slow and glitchy
Had to put through my order 3 times due to it glitching.
2025-06-20
App Needs Improvement
Very Difficult to use rewards. Very Difficult in looking in the menu.
2025-06-19
Delicious
Always, clean and great service
2025-06-18
App Resets When I Open Anything Else
It’s all well organized and intuitive, but lately it started resetting any time I switch to another app and come back. For example, I can start in an order, then get a text from a friend, go to the messaging app to respond, but when I come back it goes back to the main screen and all my order has disappeared. If I don’t place my order all at once without switching to another app then I lose my progress. HUGE inconvenience!
2025-06-16
Broken App
This app is horrible
This is no support for account issues they DO NOT ANSWER ANY POST on any social media platforms they just plain ignore you . This why Apps need to be overhauled with better customer service options this is an example of how not to make an app !
2025-06-15
App doesn’t accept payment
Every time I use the Chilis app it allows me to order. When I go to pay it states it is unable to take any of the cards I use (standard debit/credit cards) and also denies being able to use Apple Pay. This is very frustrating. Plus the fact you can no longer place the order and pay at the restaurant when this happens. Website and app both have this problem.
2025-06-15
Love Chilis!
Excellent service and excellent customer care and great food!!
2025-06-15
Great Restaurant/ Terrible App
I eat chillis frequently and love their food. Very consistent from chain to chain and I really love my local Chillis in Johnson City, Tn. This app is laid out just fine but has slow and poor functionality. Logging out and clearing my cart every time I leave app or answer call while ordering. I have plenty of available memory on my phone as well so that’s not the issue.
I have 5 children 12 & under. Needless to say we have to order to go a lot. Too many times I’ve ended up ordering from a different restaurant because by time I put all of our orders in something with the app resets or goes slow or my cart gets cleared. I don’t have this issue with any of the other restaurant apps I frequently use. Which is a shame because few of the places have as good of food as Chillis. CHILLIS PLEASE THROW A LITTLE MORE DOUGH TO THE APP SO I Can throw you more when I don’t have the opportunity to come sit and dine and just want your food to go. The app truly makes it difficult and does not reflect the excellence that I taste when I eat the food.
2025-06-15
Greatness
Chili s has great food and service
2025-06-15
Great if you’re ordering food for same day-terrible if next day
The App is great if you’re ordering food for the same day. If you’re ordering food for the next day…there are many problems related to payment. I had to log in this morning very early to order today, because I was unable to do so yesterday.
2025-06-14
Only 1 Payment Option
Need to accept gift cards for online orders
2025-06-14
Always good food
Always good food and good service
2025-06-13
95% of time issues with payment
Usually, it takes multiple times entering payment information before olit takes it
2025-06-08
Food awful
Toughest steak ever
2025-06-07
Serving size
I guess the only way to get a full serving of ice cream for the molten cake is to eat it in the restaurant. Placed a delivery order and the ice cream served was definitely less than a scoop.
2025-06-06
Terrible app
You lose your order every time you leave the app and come back. Even if it’s to check a text for your order.
2025-06-05
Great job
Tamara did a wonderful job. She was very helpful and made sure my order had everything it needed.
2025-06-05
Love Chilis
Love Chilis and love your app, but please please fix the issue of it logging us out when we minimize the app for 2 min to answer a text message or something. Have to log in multiple times to place an order.
2025-06-03
APP ISSUES
app asks me to login everytime i open it, even though i check “stay logged in” every time.
seems to be a bug and i would like it to be fixed as it’s inconvenient to have to re-login every time.
2025-06-02
App is applicable
App is applicable and fair. Works most of the time but glitches and you have to sign back in to complete order occasionally.
2025-06-01
Apple Pay isn’t an option
Love the food. But it’s really annoying that every single time I order, Apple Pay won’t work. But if I manually enter the exact same card, it’s fine.
2025-06-01
My favorite place♥️
The food is always great!!
2025-05-31
Poor app for good food
The app is pretty bad, it’ll log you out and discard any order you have in progress if you leave the app or your phone goes to sleep. Really bad app experience for a pretty good food chain.
2025-05-30
Retired from work
Best Restaurant in town
Good service, great food.
2025-05-30
App logs you out if you switch to another app
If you want to change to another app such as your email (for instance, to find a gift card #) when you come back to the chilis app, you might find yourself logged out of the app and you’ll have to start your entire order again from scratch. It’s also dumb that you can’t add a gift card to your account and you have to enter the gift card # every time you use it. Other restaurants have much better apps.
2025-05-30
Pasta
The chicken & shrimp pasta sooo good I’m back for night 2…I had it last night!! 😊
2025-05-11
One of the Worst Restaurant Apps I’ve Used
I generally like Chili’s, but the app is incredibly frustrating. I had to re-enter my credit card info after it mysteriously disappeared at checkout. Then it somehow switched my order to a completely different location—without my approval. I didn’t receive a confirmation email until after I had already arrived at the original location, and the text message provided no useful details. Now I have to drive 15 minutes to a different store just to get my food. On top of that, the app constantly logs me out every time I close it, forcing me to sign in again just to see my order or info.
This kind of user experience is unacceptable in 2025. I’ll still eat at Chili’s, but I won’t be using this app again unless it gets a major overhaul.
2025-01-16
The app used to work
The app has always worked fine in the past. I launched it today and was logged out. That was different but no big deal. I get logged, place an order and am forced to go to another app for a moment and when I return to the app that I never actually closed, it had me logged out again. Now I have no way of tracking my order that my girlfriend on her way to pick up. Normally I would send her something to confirm the order for the counter, but can’t see anything to show I placed an order within the app. Luckily I was sent a text to let me know the order was ready. This is all probably related to the iOS 18 update, it’s been a few weeks since I last ordered and used it but it did work last time I did.
2024-12-28
Works fine
The app works fine but I HATE that if I start my order and then have to click out of the app, I have to start my order over again when I go back to the app. Sometimes I want to check my bank account or get distracted by something else and it’s annoying to have to enter my order again.
Would also love the option to just buy the skillet queso by itself instead of having to get the chips & skillet queso. Would love to use my free chips & salsa coupon and then add skillet queso as a side. At the restaurant you can order the chips & skillet queso and they’ll apply the free chips & salsa coupon to that so you’re just paying for the queso. That’s not an option online.
2024-12-23
JM
My spouse of 47 years and I frequent Chili’s in Moore, Oklahoma! We always have the best service, best food and couldn’t be happier to eat at Chili’s on 19th Street in Moore, Oklahoma. Everyone is extremely service oriented! Your prices seem a bit high, but we love our Chili’s Bartenders, Server’s, and Managers. It seems all of the staff love working for you, and us. Thanks to all of our Server’s and we wish everyone a happy, healthy, safe Holiday and Christmas. We love you and we will continue to spread the word, helping to allow everyone we can get to experience your restaurant!!!
You should give all your hard workers great Christmas Bonuses $$$$ to show them your appreciation and retain your great employees in order to continue their legacy for chilie’s employees and to continue your customers great experiences! Merry Christmas!
2024-12-06
Easier on the web than the app
If I’m ordering on the app and click on another app or try to message someone it closes the app and you have to start all over. I was ordering and finished then messaged my mom to confirm before I paid and when I went back to the chilis app it had closed out and had to restart the app and order all over again. It’s easier on the web. Also, each time I order a burger I order in “pink” inside and only once out of the past 20 burgers or so has it actually had pink inside. I’ve left feedback for the restaurant but it’s never been rectified. If it wasn’t such a good deal I would never order from here because what’s the point of customizing something if they ignore how you want it cooked. Why ask if you’re not going to do what the customer wants?
2024-10-23
Tips!!
It is absolutely INSANE that there is an automatic 20% tip added to your bill at checkout!! It should ask you how much you would Iike to tip, cause people like me who haven’t paid attention ti each detail when cashing out have been tipping that much without knowing it. And a 20-22% tip is what you would give a waitress who actually serves you! I always tip & believe they should be tipped but they put my food in a bag & they “should” be checking your food, but I no for sure a number of your to-go employees dont check it; all this time I had no idea that a 20% tip was already added to my bill and would tip cash when I picked it up. That means they have been getting double tipped from me for quite some time now, as I just figured this out today. It feels very sneaky, as there is NOTHING that makes it obvious how much your tipping when you check out online/on the app. I am so disappointed in the way this is done to cuisines during this economy. Shameful business practice.
2024-10-07
Limited selection on app
The app doesn’t have everything on it. Like you’re really missing some good stuff. You’re missing the IBC Root-Beer. But that only has about a few sips in it anyway.
But you really are missing everything chilis has to offer here.
I’m not in the app right now so I’m forgetting what’s missing but I’ll strongly suggest you check your restaurants and update the app with the finished menu. H and the ribs your using doesn’t really have a lot of meat on the bone. So maybe look into another kind of ribs that has more meat ? Your chilis. You gotta be on the ball here or the other restaurant is going to win over the customers. You might want to go easy on your soda prices. $3.19 for one soda is a little high. My Donald’s is winning with there $1.00 drinks. C’mon you gotta match that or be cheaper. Over the price on food as well. Compare yourself to all fast food chains. Win over the customers. Don’t let the Outback steak house win over your sales on steak. Let’s get refurbished here and update everything. Price is key. Don’t worry about staff or other things. It’s the price you gotta keep number one. You gotta sell your food. You gotta want to sell out your entire restaurants in one night. Make it happen. I feel I should be a manager at my chilis location. I have bright ideas. I could really help.
2024-09-24
Online ordering does not work
For at least the past two times I’ve tried ordering from the app, the payment never goes through. The first time, it went finally through after I selected a tip amount. Why should I have to tip to get the app to work? I would get the same issue when I tried using Apple Pay (with two different cards) and when I entered the card number.
The second time this happened the app would not accept payment no matter what I did, so I had to go to the website to order.
What’s the point of having an app if it doesn’t work correctly? Or maybe it is working correctly and they are just forcing us to tip or they won’t accept our order.
I have no problem with tipping in cases where I’m actually being served/waited on, but this is ridiculous.
2024-07-12
This app never works anymore
This app took my order (containing my birthday free dessert reward) and then canceled the order, which also resulted in the loss of my birthday dessert. That was a while ago, I got mad and decided I was done with Chili’s for a while.
Well now I am trying to use it again (I even made sure it was updated), and it will not allow me to place a mobile curbside order. I will have made a selection of an Old Timer Burger, with “pink”, and a blackberry tea. And then once it is time for check out, it will say something isn’t available. But only one item at a time. E.g. “Pink is unavailable”, okay then I change it to well done. Return to checkout. “Blackberry tea is unavailable”, okay I’ll change it to mango tea. Return to checkout. “Old Timer Burger is unavailable”. Okay I change it to some other more complex burger. How are you going to tell me that the most basic burger is unavailable, but a specialty burger is that contains literally the same exact ingredients as the basic burger?
I digress though. Long story short, I was not able to order through the app. We ended up ordering to-go inside the restaurant, they had everything available.
Really frustrating. Chili’s isn’t what it used to be.
2024-06-19
App needs major work
I don’t know if it’s an attempt to try and scam or if the app is just really built this bad, it has issues with payment system that the employees themselves claim happens all the time, stops you from being able to pay online. If that isn’t a problem, you can surely count on the app creating favorite quick orders seed off of previous choices, but with variations thrown in to try to get you to reorder a previous order, but with a margarita and dip trios added. Makes 0 sense to push that on people when they’ve never ordered these items. Let’s talk about how they made using coupons actually more complicated and extra steps for no reason when they had a working system previously. This app needs serious work overall, and from the mindset of a customer and not a ceo trying to penny pinch
2024-04-13
App
Do you not spend enough time in your car? Do you not have all your credit card numbers memorized? Then this is the app for you!! You will add in all your tasty items, pay, hear the cha-Ching sound and then jump in your car to grab your food! BUT WAIT-there’s more! You’ll drive to your local Chili’s where you’ll find that your order didn’t actually go through! You’ll get the pleasure of inputting ALL your credit card numbers only to realize none of them work! You’ll then get to go in, place your order on THEIR machines and sit in your car waiting on your food for 20 minutes! What a deal!! And don’t think this just happens to the lucky people. The checkout clerk told me it happens All. The. Time. So don’t wait, order today!!!
2024-01-11
App has too many glitches
It took me forever to get my two item order put in for pick up. I had to exit the app and go back in a couple times before it accepted my reward for the free appetizer with my meal. Also, the app kept taking me back to the Orange homepage, acting as if I was starting a new order. Once I finally got my order in and set up for curbside pick up, I had to use GPS for directions to get down to my closest location. When I clicked back onto my order, where it had the button for check-in, the app again took me out back to the Orange homepage. From there I was not able to get back to the check-in page. Once I got to Chili’s, I had to go inside and walk to the back and wait for someone to come up to the “to go”desk, since the app wasn’t working right and I was unable to push check-in. I love their food, but this is the worst app I’ve used.
2023-08-04
Slow down and explain !!!!
We haven’t been to chilies in a while so when we went a nice girl was seating us and started to ask us questions about if we knew about the award card you all had now. Mind you she was talking very fast after asking us if we knew about the award program while sitting us we said no didn’t ask us if we wanted to sign up for it she gave us our menu’s and told us our waiter will be with us in a little bit. That’s as far as it went. Yes food was good but If promoting something slow down and explain what it’s all about!!!
2023-05-24
At capacity on 5/23
We came into Chilis in Crystal River on 5/23 after my daughters graduation. We were told by an employee that they were at max capacity and could not take any more customers. She also commented that she didn’t realize it was graduation and they let all their servers go home early and only had two left.
I have been in the restaurant business for 25 years and every Manager knew when there was a big event in town. Staffing was always extra n those days.
To say they were at capacity vs short staffed is a different story. So here I am the next night getting take out due to the “fear” of the actual restaurant being at “max capacity” again.
Very poor management and treatment of a family on a special evening. We came to Chilis because that’s what our graduate wanted.
Please plan better Crystal River!
2023-03-25
Check-in broken
I like using this app to order food when I want to pick it up and take it somewhere with me. However, I have two issues. First, I have to add an item off the menu when using a reward. I cannot just add it from the rewards screen or at checkout. Next, when I pay at the store, and I wait to pay because 1/2 time the order is wrong. Anyway, if I want a receipt they either have to walk inside to get me one or I have to re-enter my email. Look, I ordered through the app. Plus, my email address is accessible through my card (Squared does just fine) Make them connect. Finally: Every. Single. Time. The app resets. It is impossible to check in after you make the order and wait 20 minutes. If you use another app or close your phone, the app loses its place. Then I have to go inside to check in. Annoying. -3 stars.
2023-02-15
Will never be back
I ate at Chiles in Columbia SC tonight. I have not been to Chilis in a long time. I was so disappointed. My brother and I went and we both ordered a rib eye steak. When our meals came we could not believe it. He had ordered his well done and I ordered mine medium rare. Mine was at least twice the size of his. We were given plastic utensils to eat with. I tried hard to cut the very large amount of grizzle off with that plastic knife but finally had to ask for a real knife. Thank goodness they did give me one.
I have to say my broccoli was very good but it did not make up for the terrible steak we had. We will never go back to Chilies again. Our meal was almost 80 dollars and mostly not edible. Neither of us enjoyed our steaks though we did eat them because we had to pay for them. I was surprised because I had always had good food here in the past. One of the people sitting near us had their food served on a tin plate like a tv dinner. I do not yet understand why we had to eat with plastic silverware. There are many places with much better food. I am so disappointed that I am even removing the app from my phone. I do not recommend you try to eat there.
2023-01-06
The newest update isnt good
I love Chilis, and I usually place a to-go order through the app for the chipotle chicken fresh mex bowl. I used to be able to customize all the ingredients, if I wanted them on the side or not, and if I wanted extra. I always ordered extra ranch and chipotle pesto, because the meal is pretty dry with the standard amounts.
Ever since I updated the app recently, theres no option to get anything extra or on the side, except avocado and cheese for $1 more. It’s the same thing with ordering extra dressing on salads as well, and I’m sure many other meals that I havent ordered.
I don’t know if its due to inflation, but there should at least be an option to order extra things, and just pay for them instead of them being free like they used to. I’m sure people who dine inside can order extra of almost anything and get it, so it makes sense for to-go orderers to be able to do the same.
2022-12-16
App is better than most but could use more work
Comparing the Chili’s app to other restaurant apps, I think Chili’s is ahead of the game. But it still needs some work. This review is solely about the app, the food is always good here.
Pros:
Ability to pay at the restaurant. I’m glad you have this option because sometimes you want to pay with cash. Others don’t allow you to do this, and it forces me to call and place my order.
Cons:
-I can’t see the details of my previous order. Currently it only displays the name of the items, without any customization or price or rewards redeemed. I wish to see the full order, with all the details.
-Lack of customization. You allow the most basic customization of any app I’ve used. I find it hard to believe that anyone that eats at Chili’s does not customize their items. Allowing you to change the cheese, the sauce, add extra meats, extra vegetables, etc. Why don’t you take all your orders from in store and scrub all the customizations people make and compile a list of things to allow on your app?
2022-09-27
Fav restaurant!
It’s always a real treat dining at Chili’s in Pittsfield, MA! The service and friendliness of the staff are contagious and so welcoming! The manager always makes an effort to make sure everything is perfect! They all always go above and beyond their duties, including replenishing our “rewards from the Chili’s app! The food is always fresh, delicious and spiced to perfection! The menu is so selective and the specials are exciting! The atmosphere is comfortable and inviting with TVs to watch important sports events! I Highly recommend this restaurant for your wonderful dining experience over & over again!
2022-03-02
Chills was chilly
The ordering process was easy breezy. The associate came right out as soon as I checked in.. very polite and friendly with a smile. However one of my meals was cold had to reheat it in the microwave at home
No I wasn’t late I’m 2.9 miles from the restaurant and they didn’t seem over busy.
I just think they heated the
One entree before they cooked the fries .
This wasn’t the first time it’s happened. Probably would have been the same if I had dined inside . Had it not been for that I would given five ⭐️⭐️⭐️⭐️⭐️. Thanks for being in our town though . 😩
2021-12-23
A few annoying design quirks
For example, if you’re in the middle of an order and leave the app, the app can return to the home tab which offers that you “start an order” and when you click order, it asks you to confirm your location, and only then can you click the unlabeled bag icon in the top right corner to see that your order is still there. It feels like “continue your order” could be on any of these screens.
Less annoyingly, when entering payment info, you select the type of card you have, and then enter your card number, and if your payment method doesn’t fit the card number (based on the number pattern) the app tells you there’s a problem with your card number. But it could be a problem with the card type; it should highlight both fields. Moreover, if it has the ability to detect card type based on the number, why does it need to be entered?
Unrelated to the app, I’d love to see plant-based chicken crispers on the menu, plant based chicken has come a long way!
Love you Chili’s <3
Ben Papp
2021-10-27
Not worth the space on my phone
I downloaded the app so that I could order online and pick up but 9 times out of 10 online ordering is not available. I then call my order in and can not redeem my rewards 🤷🏻♀️. Now I had an update on the app and again online not available so I called in. I could not even get a person to answer because the message asked me to press 2 to talk to someone in order to order. Unfortunately every time I press 2 nothing happened and the same recording came on over and over again. Very disappointed! It may be a long time before I go to a Chili’s again.
2021-09-15
Continued Goodness!
Hello!
I am a returning customer. I enjoy the food selection made available. Delicious. I can only think of a few times where I was disappointed with the portion size or maybe the taste of my specialty tea. I usually order curbside. When my phone and app work together, I can tell notify the staff I am there. For the most part, they are there asking me what order I am picking up for. Always friendly. Having the app, saves me time and allows me to get food before work or for my lunch break between class/lab. Thank you for serving me and making my experience promising and enjoyable.
2021-07-26
No contact
Ordered delivery from the app tonight, stated it’d be ready in about 20 minutes. 1 hour later no food, call the store to inquire about it and find out the order is just sitting there waiting for a DoorDasher to pick it up and that I need to talk to DoorDash about it. 90 minutes after my order I just go and pick it up myself. Contact DD and they have no information about my order at all and that I need to talk to Chili’s. Zero way to talk to anyone about the orders on the app. Call customer service, no one answers. Website has link to talk to someone and it redirects me to a site they want me to pay $5 to talk to someone. Food is fine and for carry out the app is great, but when I paid $11+ for a non existent delivery and no reasonable way to rectify it is presented, gotta give the app itself 1 star.
2021-04-10
Ok
So the Chili’s app is ok. It’s easy to place an order and pick up. The thing is if you want to modify a plate you cannot do that on the app.
So say I want fish tacos with no cilantro because I’m allergic, there is no way I can put no cilantro on the app. Also, say I wanted to loaded baked potato soup with no bacon guess what... YOU CANNOT MODIFY IT ON THE APP!!!! Annoying. You then have to call the store, wait 15 minutes for someone to pick up, then modify it.. wouldn’t it be so much simpler to have a section where you can add that??
If you take Chick-fil-A’s app and compare it to Chili’s app, it’ll be as if I (with very basic computer skills) designed the app. I’m sure Chili’s can do so much better but they don’t, why? Because maybe they don’t want to spend the money? Annoying. 😴
2021-03-02
Almost 5⭐️
This app is almost the best ordering app I’ve come across. Since covid we do a lot of online ordering and most don’t allow you to customize the amount that this app does. I appreciate the fact that we can purchase extra dipping sauces BUT you need a Pico de Gallo option!!!! I go round and round with the staff at my chili’s and they always have such a problem giving it to me when I’m more than willing to pay whatever they’d like but they don’t understand it’s not an option to order.
Also - the app doesn’t allow you to track rewards. I’ve spent hundreds and have only ever gotten the free chips and salsa lol.
2021-02-27
Almost perfect but one bad issue
This app makes ordering really easy...I really like the fact that it remembers previous orders with all their customizations, even if it’s in the restaurant and not through the app. BUT! The app closes itself when the screen shuts off and it loses state when it does. This is annoying if you’re in the middle of an order but it makes curbside check in impossible. Why does the app need my location at all times if it isn’t tracking my progress toward the restaurant? There’s a button to check in when you get there...it says “I’m here” but it disappears before I leave the house...unless I keep the phone on the entire time. Ugh!
2021-01-23
App needs work, missing basic features
I like that you can place a carry out order on here, but there are some basic things missing that are somewhat concerning. After placing an order the first time, I was able to check in on the app. Second order, no such option. Well, there’s also nowhere to view past or current orders, which could lead to a lot of headache if there’s any glitches in the system, nowhere in the app is there a way to see and show the order you placed.
It’s also a pretty slow app at loading to order, and you can’t leave the app to say view the allergen menu (which the app has as links to a browser and not in app), or else it boots you back to square one of the app, no way to continue mid-selection if you say check whether a side on a 3 for 10 deal has gluten or dairy allergens, you’ll have to go back to place an order, load the dinner selection, select the items, etc.
2020-12-22
Overall Good App, Some Features Are Buggy
I love Chili’s lol, and the convenience of being able to save my account on the app and order quickly makes planning dinner a breeze. But there are a few bugs I’m noticing that make me want to use the app less:
1) When my location services are set to “always on” for the app, I’m often marked as “here” before even reaching the restaurant out on the road! Not sure if it’s the app or the restaurant that sets the “here” radius, but it makes the employees think I’m impatient lol
2) I now keep location services off, however, if you do that, you have to press the “I’m here” button on the order page when you arrive. That’d be fine if you were able to switch to another app (ex: gps to get to the restaurant) and come back to the Chili’s app without it completely resetting and not allowing you to pull your order up to mark that you’re here.
It’s minor stuff that I think would improve the success of the app :) everything else is great!!
2020-10-15
Needs a lot of work
C’mon, Chili’s! This app could be so much better. Save my address for starters. I shouldn’t have to enter my home address at all, certainly not on the 4th or 5th time I’ve had it delivered to my house because there’s nowhere else to be in COVID times. And order status? Non existent. Not in the menu. It shows it after the order but heaven help you if you tap anything else because it’s gone forever. Why? If you keep it and don’t do anything, it doesn’t display the map that DoorDash has. And it’s them delivering. iPad friendly? Nope. It’s 2020 and should scale properly and take advantage of the larger screen. But it does not.
Chili’s this app is the single most important connection you have with your customers right now and you haven’t taken it seriously.
2020-08-08
Terrible usability
Just in the registration process, what a hassle. I start the registration process and get to the password entry, which three or four pages in because they can’t just put all of the information on one page like most apps manage. I switch to my password manager to generate a password and when I come back to the Chili’s app it has reset so I’ve got to start the whole process over. Go through the multiple pages again but the app doesn’t like the password I’ve generated, so I need to switch to my password manager again which of course means I’m going to have to restart the process once again.
Once you start using the app, too many taps required to perform simple actions. Chili’s food may be good, but this app is terrible.
2020-07-25
It can’t be that hard...
This app is good, but it won’t allow you to use gift cards during checkout... only credit. If you want to pay with a gift card, you still have to go inside to pick it up. I wouldn’t think it’s asking too much to have that functionality on the site, particularly during these times when many of us want to limit unnecessary contact.
I also noticed, although I believe it’s part of their external site so I’m not rating the app based on this, but the page where you check gift card balances, is not optimized for mobile. It is almost impossible to utilize with any efficiency as the security image “test” (where you prove your a human) falls outside of the mobile page parameters and it’s really hard to complete.
I love Chili’s and this app is great! I’ll be using it again to place orders, but I hope that add gift card payments soon!
2020-06-17
Bruh
Ok so the food here is great, I’ll give credit where credit is due. But during the time of Covid-19 curb side pickup is the main way to get food from here. But online it showed have the menu and on the app we had to re order like five times. Very difficult.
On top of that time before Covid we dinned in with our grandmother.. we ordered food each and the waitress took our order incorrectly and when they brought the food out they brought our youngest (6 year old) a huge meal that was meant for a family. We told the waitress that was incorrect and she still charged us for it until we got upset and had her take it off. Then the waitress came and sat down next to me and said (is your grandmother insane? I remember her ordering that” that ticked us all off and the waitress is still there but I don’t know her name.
2020-06-13
Worst service ever
We ordered a southwest salad and a chicken enchilada and also the starter one of the starters with the beef the the castle skillet so they never brought my skillet out and my southwest salad was a mess up I just sent about the first time it was wrong when they brought it back to me and so instead of them taking it back this time they just bring me out some grilled chicken to put on top of my salad and thenThe server never even checked to see if it was OK after the food was brought out until I had to get up and go find the hostess to help me with the order because it was messed up and also the manager came to talk to me and see what was going on and she told me that in Lou of the situation she took the salad off of our meal which she didn’t she did that after the fact I watched her walk to the register and take it off this was just a bad service for me today and I would not recommend Chili’s to anybody.I didn’t even get to mention about my enchiladas there was not even a enchilada sauce on it there was nothing on it it looks like rolled tacos and some chicken and cheese it was horrible
2020-04-22
Only REALLY customizable app I’ve used!
Having a family of picky eaters, it’s the bane of my existence when I try to order online and can’t fully customize orders. I’m not talking crazy custom, but when I can’t order burgers with or without certain garnish (or dry for one of mine) or an extra side of sauce, it completely defeats the purpose of ordering online. This app is super easy to use, it has their awesome in-restaurant specials AND you can order delivery through Door Dash without having to use the separate app. We order from Chili’s much more often just because the app is so easy to use and we can get exactly what we want. I hope other restaurants (and delivery apps!) will learn from this one!
2020-04-17
Condiments option
There aren’t sufficient add ons or remove choices. Like you can’t add a side of guacamole with southwest egg rolls. Or remove the ranch from the quesadillas. There are no substitute type options, write in options or special instructions buttons. Every item should have modification buttons. If I want a side of guacamole there is no place to add it save ordering a menu item that has add “fresh guacamole” option added into its possible modifications. You could have sides of condiments listed under their “sides” menu. Even there you have to hit the sides button to get it to show you the sides instead of it just going ahead and listing the options directly. Just not possible to order something like you actually want it with out having to call the store after you order. Yet you cant call in the order, you can only order to go through the app. Maybe that’s it. They just want you to order items as they are on the menu so they make it difficult to modify. Either way the last time I ordered the take out, I called twice and talked to the girl at my window twice and they still got the condiments wrong. So with that said I still love their food.
2020-04-02
Order Resets Every Time You Switch Apps
The app has a clean interface and is easy-to-use, even if you’re not computer savvy. The menu is laid out well and the customization options are great. It would have been a 5-star review, but every time you minimize the app, switch apps, your phone locks, or you breathe too hard the entire order resets - even if you’re logged in to your account. I was ordering for me, my mom, and my sister so I texted them to ask if they wanted bacon crumbles on their food. I returned to the app and the whole order was gone. I had to ask what side they wanted - same thing. I had to check my bank account balance to see which card to pay with - reset. I had to walk to get my credit card out my purse - my phone locked due to inactivity and boom, it was all gone. I ended up having to re-input the order (and all the customizations) at least 6 times. In the time it took to order and pay for 5 items, I could have driven the 10 minutes to the restaurant, ordered in person, and driven home. It’s a great app, but unless it is programmed to save your order in progress, you better treat it like a drive-thru: know exactly what you want the first time and have payment in hand.
2020-03-13
Not a happy customer
Purchased a electronic gift card online from a 3rd party vendor. Downloaded the Chili’s app to place my order for delivery at the hotel I’m staying at. Placed my order about to use the gift card and guess what? You can’t use the gift card for delivery the card can only be used for dine in or to go orders. Seriously!!!! That is not mentioned anywhere on the gift card I travel for my job and stay at different hotels. Why would I get an Uber of Lyft to go and pick up an order when Chili’s advertises that they deliver?? So guess what I’m out of using a gift card that I purchased because I’m 99% sure I will NEVER go in to eat after the deceptive practices that Chili’s uses. Why can’t management take the gift card over the phone and place it for delivery? That would be the most practical thing to do if you want business... job one is good customer service which Chili’s failed at miserably. Just think if you accommodate your customer that customer in return will give a good review which means gaining an additional customer. But instead you refuse to accommodate your customer and get a bad review!! Wow Chili’s this is not good customer service so I’m out of money and Chili’s made a profit off of me!! Not happy
2020-01-08
I love this app. There’s only one issue!
This app has always been great for me. You can easily customize the options. The only problem I have with it, is that if you order through it and the app closes out you will no longer be able to tell curbside pickup you are at there. I’ve had to go inside to pickup after waiting 10+ minutes for someone to come out since I wasn’t able to click I was there. It would be so much better if the option would stay active for a certain amount of time after the pickup time given to check in.
2019-11-23
I love this place.
I love this place. I’ve only eaten at the one on Poplar Level Rd in Louisville Ky. And I’ve only dined in at the restaurant itself once. All the other times (which has been at least 100 by now) has all been done thru ordering via the App and picking it up at the Carry Out Counter on either Friday or Saturday nights before I go into work. So I can have it for Lunch/Dinner at work. The ladies that have always taken care of me there have always been sweet and very awesome at their job. They have never messed up my order. They have always given me extra sauce when I asked for extra. And kitchen staff had always had the food read at the time that I asked it to be when I ordered it ok the App. There has been times that I’ve ordered the food 12 hours or more in advanced the morning before I had to go to work as I’m going to bed (I work 3rd shift alone as a dispatcher at the largest Towing & Recovery Company in Louisville Ky every Friday & Saturday night). So I highly recommend the App and the Restaurant. At least the one I go to on Poplar Level Rd in Louisville Ky.
Enjoy!
2019-11-05
The to go service
We get Chili’s normally twice a week, but the last 2 times was very disappointing, on Saturday 11-2 went inside to pick up what I ordered online, they forgot the extra Alfredo sauce,and I checked extra for the seasoning which they usually put on the side but they put it on it and it was so much that the whole top of it was red and ruined the pasta..I had to wait 20 minutes for the extra sauce, by that time the other food was cold..then on 11-4, got to go again and the chicken for the loaded boneless wings wasn’t cooked through.. it was actually hard on the inside.. rethinking where to eat now..
2019-10-07
Curbside
Don’t offer curbside service if you aren’t going to actually bring it outside. I specifically ordered curbside pickup because I can’t walk on my left foot. I frequent this particular location often, like 3+ times a week, yet this simple concept that is being advertised isn’t being achieved, either the crew is overwhelmed with orders so they are coming out 80% incorrect, or they are so slow the staff doesn’t care. And if the app doesn’t allow someone the opportunity to check into the location there is no employee responsible for keeping an eye on the 4 parking spots for this particular service. I was even told I was the only curbside order they had at the time so if I’m the only one and there is a car in the designated parking spot right outside the giant window, common sense would say that may be the curbside order that has been sitting unattended to on the counter for over 45 minutes.
2019-09-16
Chili’s
My husband I just went to the Chili’s in Hagerstown and we ordered the chicken bacon ranch quesadillas. My quesadilla came out and found several big pieces of grill char in it after taking a bite of it, my husbands was perfectly fine. We expressed our issue and we had to ask the waitress to get another one! We left the pieces on the plate and the waitress took it back to show the kitchen. We got desert and the plate had chocolate sauce all over the bottom of the plate and it got smeared all over the table (desert we ordered didn’t even have chocolate on it). After all that happened we overheard a manager apologizing to a table behind us for their wait for their food. Not once did we get a visit from a manager for the issue with our food. Usually our experience is good but this was a bad visit!
2019-08-25
Can’t see past visits
Why can’t I see my past visits? Even online I can’t see my past visits. I only say this because I ate at chili’s last Friday and the waiter wouldn’t take phone number to add to my rewards. He told me I could go on the app and add the receipt (which you can’t). So I went online to add them that day and it told me I couldn’t add the receipt because it was NOT 2 days old. So I waited until Monday to add my receipt. I got a confirmation page that stated I was good but how do I know if my points have been added??? So anyways I tried again today because I didn’t know and got the same confirmation page. Ugh! Please update something to fix this.
2019-04-12
Covington Chili’s Service Poor
Our fairly recent Chili’s in Covington, GA. Lacks on management and service. Numerous times our service has been poor. I still leave a good tip, but, I will write a review. My husbands chicken crispers meal came out well over 30 minutes after all 10 of us got our food. I kept asking the male waiter, he replied, its coming right up. I asked again, again, again, 30 minutes later his food came out. Was told, I will discount you for your food coming out late.
We did not get a discount, we were even charged for our reward chips and salsa. I even showed him the app. Not a good Night. We were there 1 1/2 hours. Seated right away, were last ones there. Got there at 10pm. Left after 11:30. My husbands food had not long come out.
2019-02-06
Curbside
I give their curbside 5 starts I will give them more if I could. I use the app all the time and it works fine with me. Food is always on point and on time. I only have 30m for lunch so when I order something I do it specifically before going to lunch and by the time I get there I click on the app “I’m here” and in less than a minutes they have my order at my window. Love it ,and did the same to Outback and I waited and waited so I had to call the restaurant and let them know I’m here, very time consuming considering that I only have 30m lunch. Great awesome and amazing.
2018-11-03
Bad
I just sat down and ate at the Inglewood location. The places was nasty, from the kitchen to the bathroom, not sure which one was worse. The service was terrible and the food was over cooked. And I’m actually a big Chili’s lover but I won’t be going to this location anymore. They brought our food out and completely forgot about our starters until we were half done with our food. Didn’t know who our actual waiter was because different folks helped us each time. Just a complete mess. I ordered a meal at the take out department and didn’t even bother going to get it.
2018-09-11
Ziosks need updated or something! Ugh
The service and food wasn’t all that bad, but it took over 25 minutes to get our tabs paid for! We didn’t arrive back to our place of employment until 1:25 (supposed to be back by 1:00). It appeared paying through the kiosk was a HUGE undertaking and even though we asked for paper tickets several times, only one of us received a paper ticket and we kept being told that “the ziosk should be working now.” We ended up cashing out with the server and manager manually. Very frustrating. Even though we work downtown, we can’t risk losing our jobs by taking 1-1/2 hour lunches. Y’all might have to go back to paper tickets on a regular basis.
2017-10-05
Great App BUT could be even better!!
1) have bugs/feedback tab in actual app.
2) have button under burgers so you can actually order the burger at temp you want so we do not have to call on.
3) have name field under each item ordered so person who is eating name is printed on ticket box. As is now - I have to call store after placing order online and then go through entire order so they have names. Employee then gas to hand write name on each box. We often have 15+ items do between calling in and then taking time to write names - they are waisting 10 minutes when this could be resolved in a few hours of coding by web designer! I’ve been telling corporate this for 11 years now!