Name: LINE
Rating: 3.3 (16601 reviews)

Updating

LINE

LINE Corporation

Released: 2011-06-23

Free 0%

Version 15.10.0

12+

Free 0%

Version 15.10.0

12+

Released: 2011-06-23

#36 in Top Free Apps > Social Networking

±0

#38 in Top Free iPad Apps > Social Networking

iPhone Screenshots

iPad Screenshots

Description

LINE is transforming the way people communicate, closing the distance between family, friends, and loved ones—for free. With voice and video calls, messages, and a limitless variety of exciting stickers, you’ll be able to express yourself in ways that you never thought possible. Available all around the world on mobile, desktop, and Apple Watch, the LINE platform continues to grow, always offering new services and features that make your life more fun and convenient.

◆ Messages, Voice calls, Video calls.

Enjoy voice and video calls and exchanging messages with your LINE friends.

◆ LINE stickers, emojis, and themes

Express yourself just the way you want with stickers and emojis. Also, find your favorite themes to customize your LINE app.

◆ Home

Gives you easy access to your friends list, birthdays, the sticker shop and various services and contents offered by LINE.

◆ LINE VOOM

Available in Japan, Taiwan, and Thailand, you can explore even more content that you may like in the "For you" tab.

◆ Seamless connection on mobile, Apple Watch, and desktop

Chat anytime and anywhere. Whether you’re on the go or working at the office or remotely, use LINE via your iPhone, Apple Watch, or desktop.

◆ Store your personal information with Keep Memo

My own chatroom to temporarily store messages, photos, and videos.

◆ Messages protected with Letter Sealing

Letter Sealing encrypts your messages, call history and location information. Always be assured of your privacy when using LINE.

*We recommend using a data plan or connecting to Wi-Fi as you may incur data usage fees otherwise.

*Please check the recommended specifications from LINE settings > “Help center” > “LINE usage environment/Settings” > "System requirements for LINE” when installing/updating the LINE app. In addition, if you're using an old version of iOS, we recommend updating it to the latest version.

▼Click here to see how to update your iOS version.

https://support.apple.com/en-us/HT204204

**********

If your network speed is too slow or you don't have enough device storage, LINE may not install properly.

If this happens, please check your connection and try again.

**********

What's New in Version 15.10.0

• We've fixed some bugs and improved features to make LINE even better. Update today for the latest experience!

Seller

Name

LY Corporation

URL

http://line.me/

Information

Developer

LINE Corporation

Version

15.10.0

Size

371.8 MB

Game Center

VPP Device Licensing

Yes

Rating

Rated 12+ for the following:

Infrequent/Mild Medical/Treatment Information

Compatibility

iOS 17.0 or later

Devices

iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPhone 16, iPhone 16 Plus, iPhone 16 Pro, iPhone 16 Pro Max, iPhone 16e, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPad Air 11-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi + Cellular, iPad Pro 11-inch (M4) Wi-Fi, iPad Pro 11-inch (M4) Wi-Fi + Cellular, iPad Pro 13-inch (M4) Wi-Fi, iPad Pro 13-inch (M4) Wi-Fi + Cellular, iPad mini (A17 Pro) Wi-Fi, iPad mini (A17 Pro) Wi-Fi + Cellular, iPad (A16) Wi-Fi, iPad (A16) Wi-Fi + Cellular, iPad Air 11-inch (M3) Wi-Fi, iPad Air 11-inch (M3) Wi-Fi + Cellular, iPad Air 13-inch (M3) Wi-Fi, iPad Air 13-inch (M3) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation), Apple Watch Series 4

Languages

English, Arabic, Chinese, French, German, Indonesian, Italian, Japanese, Korean, Malay, Portuguese, Russian, Spanish, Thai, Turkish, Vietnamese

App Store: Customer Ratings

Ratings & Reviews

3.3 of 5 (16,601 Ratings)

App Store: Customer Reviews

2025-07-06

Better on Android

Android has more features and notification sounds. So much of the line was cut from the US version of the APP. As least you can use your account on more than one device again. Messages and pictures especially pictures load and are sent very slow.

2025-07-06

This app is trash

I mainly used the line app to communicate with my crew for a game called csr2 with questions or answers ect ect but for whatever reason my account got suspended even tho I have never done anything wrong that violated any policies and when trying to get my account back. I was told my account suspension can not be lifted and neglected to explain anything

2025-07-05

Why?

Apple has a built in translation feature and Line intentionally removed the long press Translate menu which makes international conversations unnecessarily difficult.

2025-07-04

Another 1 star review

Every so often I check back to see if the app is updated just so I can give another one star review. 13 years of using the same account and 300 stickers down the drain because this company decided to implement the stupidest account transfer/recovery process in human history. I can’t use my old device because the screen was damaged so I can’t transfer the account and account recovery is nonexistent.

2025-07-04

Can NOT shut down trash service

Even worse than WeChat! The trash service seizes all my screen, but you can not even shutdown one of them!

2025-07-03

HORRIBLE

What a useless app, deleted my account because I got a new phone. What is this 2005??? Do better!!!!!!!!!! Wish I don’t have to use this but everyone in Japan uses it so I need it for work. HATE HATE HATE THIS APP. So much headache and waste of money… incompatible with new technology. Old and outdated.

2025-07-03

Very good except….

Great except when upgrading devices: So many people in Thailand use this for texting, calling, and posting content that it's essential to use when I spend months there. It works well and isn't swamped with ads. The biggest hassle is how many unintuitive steps must be taken when upgrading to a new device without losing any history or data.

2025-07-03

Suspended for no reason

All i did was reinstall the app and it blocked me from logging in again and now i can’t find my Japanese friends.

2025-07-02

Couldn’t Transfer Accounts

Had my phone stolen and couldn’t transfer my account to my new phone.

2025-07-02

You can’t

You can not respond to any support request that you have made to them it seems that this is done by an AI system robot and not by a human being.

2025-07-02

Can’t sign up

I’m blocked from creating an account. I can’t seem to find customer service email or chat anywhere.

2025-07-02

does not work.

honestly if i could, id give this app a negative star rating because it refuses to work.

2025-07-02

Bad customer support

I set up my account under an American phone number and then moved to Taiwan and got a Taiwan phone number. There is no way for me to switch to my Taiwan phone number so I can use line pay without completely deleting my account and losing all my contacts and messages

2025-07-01

Everyone is talking about the LINE app!

The negative reviews are being buried underneath 5-star AI-generated reviews. LINE’s verification process makes it nearly impossible to sign up when you get a new phone. Hopefully you don’t talk to anyone important with this app because you might never hear from them again.

2025-06-30

Dumbest, most cumbersome app ever

I'm not going to waste my breath describing the exact same things you can see for yourself in all the other 1 star reviews. Unfortunately, I have to continue to use this stupid wonky app for work, otherwise I would never use never use it.

2025-06-28

Don’t ever use

The app is so hard to use. Got banned for no reason, the customer service is non-existent, inquiry is a paper to show that they care about you in reality they don’t. And why does line only let you sign up using a phone. The whole thing is just so dumb. There is no way for you to get your account back if you forgot your password.

2025-06-28

Terrible customer service

I set up an account with Apple ID, but didn’t end up using it for over a year. I got a new phone and tried to transfer the account to my new phone and was unable because customer support said my account had been suspended for a violation of their TOS. Whatever, I’m not sure what that’s about since I don’t even think I sent one message.I asked them to delete the account, but they said it needed to be transferred to my new device first but anytime I try to transfer it they say my account is suspended. OK so why can’t they just delete the account? I looked online and there’s several people that said their account got suspended out of nowhere and they have no access to their messages or the stickers that they paid for. Beware.

2025-06-27

Why this kind of APP still exists in 2025

Worst APP I ever had. Can’t register from US region, I lost my account twice.

2025-06-26

Force close, can’t log in

I wish I read the comments before I updated because now the app doesn’t even let me have it open long enough to try logging in; all because I foolishly thought updating would solve the problem I’m having since it’s a new phone. Wrong.

2025-06-25

Stuck updating 3 hours and won’t open

It finally opened and is not working correctly

2025-06-24

Frustrated

For some reason Line kicked me out of Disney Tsum and won’t let me back in. I’ve updated the app, deleted and reinstalled the app…nothing. Oh well…no more Tsum for me.

2025-06-23

LOVE IT!!

Line allows me to connect with my friends via private messages, group chats, and free phone calls. It also allow me to use to purchase user created stickers and app themes, read from the sister comic app, and access other apps by the company

2025-06-20

Transfer account don’t work

I’ve lost 2 accounts with you the past 3 years because when I change phones you don’t make it easy to do the transfer, you don’t send verification code to phone number to recover account , hence makes it impossible to login and end up losing all the chats and contacts, don’t matter if did back up because you still need to send the code to let me login and you don’t do it.

Then you block verification attempts because one tries too many times, making it also impossible to create a new account…. In general you don’t make it easy for users to transfer accounts so it’s just better to stay with other apps that are more friendly

2025-06-20

Blocked me twice with no reason

This app blocked my message function twice without any reason and no one can give me a reasonable reason！

2025-06-20

Never made an account and somehow blocked

This is a waste of time. I need this app to use for work in Thailand but we don’t use Line in my country and somehow I’m already banned from it. Just a broken app, not worth using.

2025-06-18

The phone number

At the sign up, they show the phone number exists and at the log in they show the phone number does not exist.

2025-06-17

Unable to text or send pictures to family

I was blocked from being able to send pictures and texts to my Japanese family members that I added as friends on LINE. We were able to chat only once or twice. Then when attempting to send pictures a few days later I am not able to and it says I’m in violation. Not sure what I’m violating when sending my family members who I’m friends with on this app.

2025-06-16

暂时无法执行验证

账号退出后无法登陆无法注册

2025-06-16

nooo

Why does it keep showing that it is reading? Is it that Chinese users cannot access it?

2025-06-16

!!!!! WHY LINE DOING THIS !!!!!

!I'VE HAD LINE APP FOR 13 YEARS! New phone & put line app on it. Saw the rating 3.3! Didn't remember it ever being that low. Started reading the reviews and seeing people like me with VERY old accounts. However, theirs now forever gone because of some new thing we need to enable and re-enable it every 32 hours? I'd be furious & WT@ !!!

Join the funnest & most active discord server in the world :0 No links allowed so GOOGLE, Spam Chat VIP, and…. NEVER JUDGE A BOOK BY ITS COVER !!!! Eeeevvvveeerrrrrrrrrrrr

2025-06-15

The app suddenly stopped working

I have to download and restore the data daily bc it suddenly stops working. Like why It so annoying i have to use this app bc my school use it. YOU NEED TO FIX THAT. Guckkkkkk

2025-06-15

Transfer/account creation

Transferring an account and account creation is an absolute mess. If my family didn’t use this trash app I’d have gotten rid of it immediately. Do not waste your time on this app.

2025-06-14

Problem with new phone

I used this app for many years. But now I have changed a phone and I can’t get back on. It keeps on asking for my old phone. It’s quite frustrating. And my friends can’t invite me on because QR code doesn’t accept new phone.

Could you suggest a way to fix it please?

2025-06-13

Terrible account recovery

So i got a new phone was unaware you needed the old phone in order to transfer accounts over. All i had used is my apple ID…so now i can’t even use the app anymore..

2025-06-13

Be careful!

Tried to transfer account to new phone. Got locked out and I can't get logged back in even with easy transfer QR code. Sends verification code to chat....the chat I can't log into 🙄. It will not allow me to make a new account either. After multiple requests I got a more detailed response with criteria to respond with. Still waiting. Be careful and back up with everything possible and have a secondary app with your friends. If I can't get into my account, there are people that I will never be able to speak to ever again. Very upsetting.

2025-06-12

Stupid Process

I cannot create a new Line account because my Apple ID is associated with an account already. However I can’t transfer that old account because I no longer have access to that phone and the account was never registered with an email. So I guess I don’t get to use the app to follow updates regarding my kid’s field trip.

2025-06-12

Neat for security, but shouldn’t be this way by default

TLDR; before you sell/get rid of your own device! Do a chat backup AND transfer your account to another device.

I lost access to my account AND all of my messages when I finally got back in. You must back up your messages when getting a new device or you’re going to lose everything. It’s neat that an app offers this type of security but it’s awful to have this on by default because your average person isn’t going to think twice about backing up their messages when they think an iCloud/iTunes backup is enough.

2025-06-12

Main and sub

Is it better if line removed main and sub accounts beings only one, because I can’t get to my account on my phone and only can access it to my iPad, because on my phone should get a verification code and I get nothing back. The app thinks my phone is new when it’s the same one just I had to factory reset for issue with the phone itself. Now it doesn’t recognize it.

2025-06-11

There is no way to recover or build new account if you loose your old device.

NO instant online help, NO Phone number that can talk to the real person, only paragraphs after paragraphs to read and leads to dead end. My old phone was gone before I had a chance to transfer the account. I had filled the inquiry forms multiple times and the solution all pointed to sign up a new account. However, when signing up the new account, it only allows me to use the Apple ID to sign up, which led to the original page of log in and enter with the transfer code, which already send to you OLD and LONG GONE device. Shame on the company asking payments for downloading the apps.

2025-06-10

Deleted my chat history

I logged out and logged in. It deleted my chat history without any data back up reminders notice. I would rather use any other chat app. This one suckkkkkk!

2025-06-10

The messaging app!

Of all the apps out there, messenger whats app.. etc. Nothing compares to this one. Been using it since 2017. It is how I connect with my friends 24/7 best clear video and sound. Stickers??!! their collection is beyond the best out there. I connect seamlessly in it from USA to Europe. Had friends from mideast. You can even have a group video call and play a game together. It is beyond me how this app has not been more known than whatsapp n messenger when it's hands down better waaay better than them. Obviously you need a good wi-fi or cellular data. Due to the great quality it consumes more data than your average app. unbelievably awesome! my fiancé and I could have never survived our long distance relationship across continents without line. No I am not paid reviewer. This is the smallest thank you from myself and my fiancé. The developers of this app are genius!! I hope it stays as great as it is. Their stickers too. You the best! I am a grown up adult but will never outgrow these browny and Connie stickers n that little duckling one lol!

2025-06-10

注册，登陆相当困难Registration and login are quite difficult

选项太少，死板，不灵活，有点像软件类的独裁者。我在泰国注册了，但是泰国手机号没有了。我的邮箱丢失，以前用的手机也没了。现在人在美国，想用它却发现根本没法登陆，想注册也注册不了。

Too few options, rigid, inflexible, a bit like a software dictator. I registered in Thailand, but I no longer have my Thai phone number. I lost my email address and my previous phone. Now I am in the United States and I want to use it but I can't log in at all, and I can't register.

2025-06-09

Extremely disappointed – account restricted for no reason, no help at all!

I’ve been a loyal LINE user for years. But ever since I switched from Android to iOS, my account has been a nightmare! I can log in, but I cannot access my photo albums, and many functions say “system error” or “no permission.” I have never violated any rules – I only use LINE for studying, communication, and sharing documents with friends.

I submitted a support request days ago, but NO ONE responded. The only vague reply I got said I “violated the terms,” without telling me what exactly I did wrong! I even tried logging in from my old phone, but the same problems remain. This is absolutely unacceptable.

The worst part is the total silence from LINE. No real answers. No follow-up. I feel completely ignored and powerless. This app is failing its users, and the customer service is beyond unprofessional. Apple, please take this seriously – users deserve better!

2025-06-08

Impossible to log in

I made a account years ago on a older device, but without having it now I cannot log in. You’re stuck in a endless loop, with no other options. Can't even make a different account unless you get a new number or apple ID.

2025-06-07

terrible app

I created an account, and the next time I logged in I was prevented from doing so. When I contacted customer support, they said I had been banned for inappropriate conduct on the app despite me not having sent a single message or done anything besides choose a profile picture (that was perfectly normal). There is no way to appeal the ban or get my account reinstated. Terrible app and customer service. Definitely do not recommend!

2025-06-07

What is the point

1. Try to move account from iOS 18.5 to 17.6.

(Please update your system)

2. Try to log in my account with an American number

(you can’t do it)

3. Messages backup mysteriously disappeared

(Code not useful at all)

4. In Japan you can’t log in with email, it’s number-only.

Worst of the worst

2025-06-06

gb

Good

2025-06-06

Need translation

LINE is my favorite of this type of app, but the desktop version has right-click translate to other languages, while the mobile app does not. Developer: can you fix this?

2025-06-04

Crashes and doesn’t even start

iPhone 15 pro, iOS 18.5, just installed the app and it doesn’t even start. Crashes on startup. Useless.

2025-06-04

lame

no phone support outside jp and tw is crazy and no ability to login on multiple devices is even crazier bye

2025-06-01

Ridiculous

This is quite possible the worst app I have ever used. The device transfer does not work at all. My wife recently got a new phone, the old one is completely wiped of all data. When she goes to login it tells her that she needs to verify the information on the old device which doesn’t exist anymore. This is literally the only way to log in on a new device. The account was linked to her AppleID which apparently means nothing and might be the worse case scenario because it won’t even let her log into a browser online since her account is through Apple ID. Whenever she tries to it tells her the email and password is incorrect. Mind you there is no recovery option available other than logging in on your old device. This is actually insane and so frustrating. All of that data is essentially gone even though it was linked to an Apple ID

2025-06-01

Unable to login!

I have been using LINE to play TsumTsum for years. I never really use the app itself other than to access my account. I decided to log in to add a friend, however, it now only gives the option to log in using my AppleID or a phone number. While my phone number was registered, it was removed as it's not one of the countries where you can add your number anymore. I also never linked my AppleID since that was a more recent change and I haven't opened the app itself in a while. However, my email is the same as my AppleID email but despite this, I am still unable to log in. It says in their FAQ that if you don't have your number for transferring your account and you are not within certain countries you cannot do anything about this. This is very inconvenient and there should be an option to verify your account by email then be required to add a verification method. I don't want all my game data to be erased because of this.

2025-04-28

Good luck recovering your account

They didn’t think through login recovery very well. I lost my phone and there’s no way I can recover the account. I get the initial text but then I need to enter a password. All the article suggest using your device to recover which isn’t possible since it’s lost. I encourage their product team to look at how other companies handle this. No need to reinvent the wheel especially when the solution they came up with is poorly designed and executed. I had the same issue when I upgraded my phone. Even restoring from a back up doesn’t work. I’m pretty sure it’s a common use case for users to upgrade their devices. If you forget to transfer your account before you get rid of the old device you are out of luck. Line’s account process is severely broken. Line, if you are reading this, things like this prevent user adoption and cost you existing users. I’m pretty sure you are tracking those metrics somewhere.

2025-04-27

Pretty Bad

I’ve never written a review about an app, but I’m at a loss and my hands are tied. I got a new number and apparently the number was either suspended or banned. When I requested help on why specific features of the app wouldn’t work, this is what I was told. They also told me they couldn’t share any details or provide any additional support on the matter. Okay, but I just needed to know if I should get a new number or if it is just suspended temporarily. Unfortunately, I live in a country that relies on Line or I would just delete the app and move on with my life. But apparently they were serious about the “no support”.

So word to the wise, if you do move abroad and get a new number and *have* to use line, check to see if the number is blocked for some reason because you may never be able to use the app.

(If the suspension is indeed temporary—for a reasonable amount of time—per my search, I will update my review.)

2025-04-25

Priceless connections

I’ve been using Line for several years now to keep in touch with friends, individually, and in group chats. While I don’t use it as much as I used to, I’m still on there regularly, and depend on it to keep in touch with some good friends. Not sure why the app’s rating is so low. The only issue I’ve really noticed is that sometimes message notifications I don’t check right away are not there when I do check. Usually after an update has happened. Others I’ve talked to have had my unread messages vanish as well.

I’ve always loved the huge library of stickers that fit any occasion and make chat more fun. The app is easy and intuitive to use.

2025-04-24

Can’t receive messages unless I toggle my wi-fi

Update: It has been a MONTH since this dumpster fire of an app stopped functioning properly. It has now degenerated to the point that I can’t even SEND messages let alone receive them. All of my old problems are still present and their “Customer Care” is a joke and has not responded to ANY of my inquiries for OVER A MONTH! This app is garbage. I would only recommend this app to people I hate. I wish I could rate this lower than 1 star!

Starting last Saturday, I was no longer able to view chats in the app. I would get a notification for a message, only when I opened the chat it would not update. The only way for me to update any of my chats is turn my wi-fi settings off and then on again. I even tried all the recommended steps to correct the issue, including a fresh reinstall. I got locked out of my account for 72 hours. EVERYTHING ELSE on my phone is fine, ONLY this God-Awful app is causing problems. I contacted LINE Customer “Care” and explained the problem and have heard NOTHING for almost a full day. How did this app go from working flawlessly for over a decade to becoming unusable in the span of 72 hours?!

2025-03-01

Trash

If you created an account before 2015 or so, there was an option to login with email.

Somewhere in that time, LINE stopped servicing US or UK numbers. So, I never used my phone number to login. Then, one day, when I wanted to change and update my phone number, LINE said I had to receive a text on my out of service number otherwise they wouldn’t give me access to my account, even though when I agreed to terms of service, the option to use my email was sufficient.

I repeatedly tried to gain access to my old account and was able to on my desktop app for a little bit of time until recently. My account is now completely inaccessible in spite of my having the password and email I signed up with. Their customer is trash and Asia-centric. They don’t care if you don’t have access to your friends. They don’t care at all and their customer support is non existing. Sayonara LINE. Thanks for nothing.

2025-01-23

DO NOT RUIN YOURSELF DO NOT USE IT!!!

If you want to be suspended for no apparent reason, please use this software. And please note that contacting customer service will not work when your service is suspended for no apparent reason. First of all, it is extremely difficult for you to contact their customer service. There is no port that allows you to contact them, and this is when you cannot log in to your account. Secondly, after you have gone through so much trouble to contact customer service, they will only use standard terms to get rid of you and will not do anything else. It feels like the customer service is a robot and they don't care about their customers, so you can see that the rating of this software is only 3.3 points. You can search on Google for cases of being suspended for no apparent reason, and no case has been solved. In short, please don't use it! Unless you want to ruin yourself!!! BTW: I do not want to give it any stars, but I have to give it 1 star to post it.

2024-11-21

So many issues.

First of all, LINEs customer service is absolutely atrocious. I had an old line account registered to a different phone number, and when I changed my number I was completely unable to access to that account. But, fair enough, I didn’t read the account switching directions correctly. However, I’m also frustrated that they took away the ability for US numbers to work with LINE. Then, when I gave up and made a new LINE account which I rely on to community with many people, it gets BANNED(?). Which is very strange because at that point I had only added one friend. Then, when I try to reach out for help I just get stupid automated responses and never a real person. LINE has gone downhill so much which is sad because I have used it for so long. I hope that LINE stops being used everywhere, they clearly aren’t trying to grow their business based on how they operate.

2024-10-08

Very Poor and Risky Product!!

LINE is poorly designed in that it REQUIRES you to use a phone to have an account and then marries the two together… then ONLY allows the app to be loaded on a single phone! Meaning every time you get a new phone or a new phone number you have to perform a complicated and risky transfer of your entire account from one phone to another. It’s just poor design and is NOT a quality product like what you expect. And when you have an issue they have nNO customer support, only AI type canned articles and steps for you to follow on there website. You will never get to speak to a real person, they don’t even have chat support. The number one solution for almost all issues is to DELETE your account and create a new one!! How pathetic. You will lose all your contacts and message history…starting from scratch. Use another message app and avoid the headaches I’ve experienced. Going back to iMessage, which reliable.

2024-03-25

Terrible

I got a new phone. Naturally, I reset my old phone. Now I am trying to log in using my Apple ID information and it is telling me that for some god forsaken reason I need access to my old phone to recover the account even though I am signed into my Apple ID. Now, that is the only way I am able to create an account, and it won’t allow me to use my phone number or email to create an account until I can recover my account which I’m unable to do because I don’t have access to my old phone. In other words, I can never create another LINE account again because I don’t have access to my OLD phone that has nothing to do with anything considering my new phone has all my cloud information on it now. Clearly the developers of this app are extremely unintelligent and clueless, because no one in their right mind would make it this difficult to get an account back. I hope this app somehow gets banned from every country.

2024-02-27

Help please…

Ever since I installed this app I’ve had nothing but difficulties with it. I installed it and made a profile while in the US to stay in touch with my Japanese friends who were returning home. However, every time I tried to add friends/ verify my account via text or email, I encountered an error message saying “access denied: please confirm your authority and try again”.

I’m in Japan now and I really need to use Line as it’s the most common communication app, and it’s extremely practical for everyday life, but I still can’t do anything. I just uninstalled and reinstalled the app today and now I can’t even log in. I got an error message saying “verification is temporarily blocked. Please wait 99 days and try again”.

Honestly, not only is this frustrating, but it’s also making it difficult for me to get access to information. My school has important announcements and information that are sent via Line that I can’t access. If anyone has any advice please let me know.

2023-12-04

Line apps are confusing and notifications can’t be shut off

Line is a very cute messaging app and I love many parts of it. But they need to do a much better job of integrating it’s third party apps like Line Go and Line Pay.

I had to Google several different sites to figure out how to add Line Go, the taxi app, into my account. It involved finding an obscure page and following it. The page does not show up if you search within the app. I couldn’t even figure out Line Pay but I heard you can only use it with a Taiwan bank account anyway.

Lastly the notifications can’t be muted. My god, this is such a simple feature. If you mute a channel’s notifications (for example a group that is very chatty but you need to stay in it for important updates), the notifications still appear on the badge icon in your iPhone. It makes it seem you’re missing direct messages so you are forced to check Line and discover the notifications are all from the group you muted. It’s incredibly aggravating and a waste of time and attention, please fix this Line.

2023-11-05

My favorite chat app

I really wish more people used this app for messaging. It’s so much more fun than Discord with the various themes, stickers, and avatars. The fact that creators can make their OWN themes and stickers. All of the collaborations with our favorite brands and people. No need to pay a monthly fee for premium features. The attachment size limit is already much larger. And there’s an album option. I could go on and on.

Everything I’ve said still stands, but I wanted to update the review a tad with a request! I would love to have more “reaction” emojis! The ones available seem to be a “thumbs up,” “heart eyes,” “squinting laughing,” a “hopeful” or “please,” a “crying,” and a “shock.” I would love to have an angry reaction and a question reaction!

2023-07-14

How?

Let me get this straight, the line app is perfect and I have had conversations in it, but just months some random person just named “Z” added me by phone number and I didnt think of anything about it because usually you cant add someone with phone number without verification that you know them or something, so I thought it was a family member, I was wrong. They just chatted to me today, in a scam/bot like sentence asking if we know eachother, i respond with, “No, Or atleast im not sure” and about 5 minutes later they ask how they added me and I responded saying, “When I first saw your name, It said by phone number, I believe” another 5 minutes and they respond with saying their name. The first name matched my great aunt, but last name didnt, and they asked me for my name (P.S I am literally 12) and I just really dont like the app for that, I think they should add a feature to where people cant just add another person because they type in a random phone number.

SORRY IF THIS IS A RANT THATS USELESS AND JUST OVERALL STUPID

2023-02-06

Backup doesn’t work and has never worked

I’d give this a slightly better review (maybe three stars?) were it not for the fact that the backup doesn’t work. I moved from the US to Asia, and I’d like to change the region on my Line app so that I can use some of the features that are only available in my new place of residence. However, if I don’t back up my chats first, I will lose all of my chat history.

So, enter me, trying a couple of times per week for the last *three months* to try and back up my chats. Guess what? Every time I’ve tried, backup has failed. I’ve tried all of the fixes proposed online, and none of them have worked. So basically, my choices are don’t take advantage of the features Line has in my current region, or lose my entire chat history, complete with photos and links that I enjoy and want to keep.

Also, enough people complain about this widely online that it’s really disappointing that Line just refuses to fix this. This pretty much sums up the company’s disregard for users. I’d really recommend any messaging app over Line, unless you live in a region where it’s semi-mandatory, as I do.

2022-12-28

Deletes everything without warning

God forbid you have a second phone, when you finish setting up that phone, open line, and confirm its you with an sms, it deletes the app from your original phone without warning. You will lose all of your conversation history and the people you were speaking with who weren't in your friends list. All of this with no option to keep everything on your original phone unless you somehow knew this was going to happen beforehand and went into options and attempted to figure out how to configure login on multiple devices at once (which I did after and it still doesn't work - wipes my original device when signing into another). The worst function I’ve ever seen in any app/service, ever.

I’ve not only lost important conversations with my land lord, property management, real estate agents, and visa agents, but also the ability to even contact them over this garbage, ad filled, data-mining app. It’s utterly mind-boggling how the team responsible for this nonsense decided a force wipe of your data with no option to stop it is a good idea. I’m moving to a different platform and will be telling everyone “No!” If ever asked to communicate again on this god awful service.

2022-12-14

Translation.

I love line but I’m giving it three stars because the translation bots are really really bad! It never translates properly and the translation is always wrong. It makes it very difficult to talk to your friends whose first language isn’t English without confusing the both of us. I literally have to copy what they say into another app in order to have it translated properly. They always change your entire Sentence to something you never even said and confuses everyone in your chat. It’s just very wrong. How has this not been fixed yet? Please check into this because I’d hate to have to find another app to use because of it. It doesn’t help us learn one another’s language properly because it’s always changing the sentences to something that wants said. One of my sentences it literally added 25 commas! Why would it do that?! It’s confusing to everyone to be this inaccurate! Please look into this issue.

2022-07-26

Needs more identity verification options

I was enjoying using LINE until I got a new phone. All of my apps and information was transferred from my old phone to my new phone. I couldn't find my password, thought it was saved to the phone. And learned from

customer service I'd needed to verify an email address before transferring to the new phone, which is the only way to verify identity. I didn't know this. So I couldn't log into LINE and verify my identity and they said there was nothing they could do. I would have to create a new account as you can't have two accounts under the same phone number. But that would erase my old account and the entire chat history. Which I didn't want to do as there's important information in there. Most other apps and websites have multiple ways to verify identity. I would really appreciate if LINE would create more ways to verify in cases like this so legitimate account owners can access their accounts. And would appreciate if LINE would change their security requirements in general and add more ways to verify identity to help avoid this problem.

2022-04-29

This app keeps my mom and I connected

I’ve been wanting to THANK the line developers for years because this app has kept an open line of communication for FREE with my mother and I. Let me preface by saying I live in the USA and my mom has been stuck in Japan for years now. This app has been such a God-send because of the streamline of streamless communication between her and I. In the past, before smart phones existed, my mom and I would have to use long distance calls to talk to each other, which was very expensive and provided an unreliable connection. This app has eliminated the anxiet ways of long-distanced communication. Plus the social features with stickers and walls are a fun way to communicate. The video function works great also.

Anyways, to the developers of LINE, thank you from the bottom of my heart, truly.

2022-02-26

Great features but 1 huge problem not fixed

There are many great reasons why I’ve moved a lot of my group messaging over from other apps to line app years ago. we use this for family & business. HOWEVER, after using it for years and having emails/messages back-and-forth with people of Line app, A huge glaring problem is the fact that you cannot delete notes someone else posted. Even if that account is no longer active or even accessible by the person who created the account. It creates a huge headache when you have 100+ people on one line chat and you have to create a brand new one because members have left and you can’t delete old Notes with information that’s no longer relevant. We have even suggested that perhaps they could create an owner, admin, or moderator position for each chat that could at least have the ability to clean up notes. Our primary messaging app was GroupMe and we still use it here and there. Considering moving back.. Group me‘s developers were amazing in how easy it was to contact them and their dialogue for troubleshooting and also brainstorming suggestions that they implemented. That is NOT the case when we have tried to give feedback directly to line app.

2021-12-20

Very upset

I’ve had line app since 2016, I haven’t been message banned in YEARS. Lately with all these new updates etc I’ve been getting message banned for absolutely no reason. I’ve never posted or sent anything that goes against their terms or services yet I’m message banned. I made a new account lost ALL my stickers and ALOT of money went into stickers. The app was great to use over the years because the stickers and other things are great. But when your constantly getting message banned for no reason it gets annoying. It’s like the app purposely allows people to get u banned so u make a new account and get new stickers which means more money wasted. I’ve sent email after email asking them to remove my ban, and honestly I feel they r just a bunch of greedy selfish people. Some people make great memories on this app and we end up losing everything from chat rooms, to stickers, to contacts of your friends. This is ridiculous and unfair. They could easily remove my message ban but they won’t because they want us to make new accounts and waste more money on this app. This app use to be amazing. Now it’s straight up garbage. I hope they end up removing my suspension. I would love to write a good review but this is crazy.

2021-12-13

Disheartening

I got introduced to line 5 years ago. I met and called friends on there that I had been talking to. We didn’t use the app for years after that but I still kept the app because I could re-read our chat logs and here’s where the problem comes from.

First of all, you have 5 free calls now?? Why not do what discord does and just…make the calls free?? I understand that you have to make money but come on.

Secondly, the stupid chat back up thing. It doesn’t make it clear from what I’ve seen that you have to manually BACK YOUR CHAT LOGS UO YOURSELF. Instead of just being like every other chat app that just saves it all for you. I recently got an iPad and while I was adding all the apps on there I got onto the app I had on my phone just to make sure everything was in order and it just locked me out. That is something that honestly should not happen. Me being on the app on two different devices shouldn’t just lock you out of everything, it serves no purpose. Absolutely none. So now, all of my chats are gone and for absolutely no reason. I’m now currently battling with customer service demanding that my chats be put back in place.

I’m a “valued customer” but having this type of system in place really does not make me feel like one. I had important things on that app that I want/need to have back. Having this system in place is pointless and honestly just stupid considering how good the app was before and the overall potential that it has.

2021-11-03

Great app but shop is frustrating.

One of the best things about Line is the variety of stickers made both officially and by creators. I love looking in the store often to see what new ones are available. My review is going to be nit picky about little things that most people probably aren’t bothered by.

A long time ago when you browsed in the shop, if you were to pick a sticker to look at in more detail but then hit the back button, it would remember your position. Now resets back to the beginning each time you look at a sticker then go back to the list. Not only that but for whatever reason, they have ranking sorts that is defaulted to women, 20 to 29 for me - I keep manually picking everyone, all ages - I wish there was a way for us to pick our own defaults.

Another thing is because I have a stupid amount of stickers, maybe we can have folders to organize our stickers.

Last suggestion, there are some artists I buy stickers from when they release. But because of the first issue above, it’s a pain to check. It would be a nice feature to have a tab maybe of creators you want to follow or a feed that shows latest stickers uploaded by creators you previously purchased from.

Besides this, Line is a great app to use. I’ve been using it for several years now and wished more of my friends would use it.

2021-07-28

Love it but there are things that need it be improved

I have only used LINE for a short while and have loved my experience with the app so far, however there are a couple of things that would really enhance my experience. One of them is adding the typing notif in chat. Like how Snapchat/Insta lets u know when someone is typing, it would be amazing if were to add that feature bc convo would be able to flow more naturally and wouldn’t have to worry about cutting others off. I would also love if there was an easier way to get coins because other than buying them of receiving stickers as a card, I haven't been able to get any. I love the app but those are the two things that I would love to see fixed in the next update.

2021-04-09

Voice messages cut off

I really like this app but a big problem is that whenever I’m creating a voice message and a phone call comes in or my alarm goes off it cuts off the message and I lose it completely and have to start all over which is frustrating. Same thing happens when I’m listening to a voice message: if a call comes in or my alarm goes off it cuts it off and I have to start over from the beginning to listen to the whole thing again which is repetitive. I would like to request that if, when creating a voice message, it gets cut off, that the app would retain the part that has been recorded up until the interruption instead of losing it. And I would like to request that you create a slider for listening to voice messages so you can start in the middle instead of starting all over again. Thank you for an otherwise great app!

2021-03-11

Account suspended immediately after registering

Context: I will be relocating to Japan soon, and as part of Japan’s quarantine measures, immigration officials will require me to download and update them on my health status via Line.

Upon downloading Line and registering for the first time, my account was IMMEDIATELY suspended. The majority of features showed errors, such as adding a profile picture or viewing the sticker store. I attempted to uninstall and redownload, but upon attempting to log in I was greeted by a message saying Line verification is temporarily unavailable. Several weeks later, I emailed support, only for them to respond that my account was in fact suspended for violating their terms of service. How could this be, when the only thing I have managed to accomplish on the app is add a profile picture, the same picture that I use for services such as LinkedIn? I am at a complete loss, as customer service told me that there is nothing they can do.

So now, I am unsure of how the Japan immigration process will unfold seeing as how I have been banned from the app they use to monitor COVID-19, despite me having done absolutely nothing! I have spent mere minutes in the app, added no one, messaged no one, and called no one. I am beyond bewildered and am incredibly disappointed in this app.

2020-11-01

WHAT??!!!

Ok so, first of all Line is my favourite texting app and I’ve been using it for YEARS. I’ve had no problems with it up until like 5 minutes ago. It was working fine since I was able to chat and video call with my friends about an hour ago. I hung up and left the app and I was going back and I went to the chats place and it’s just showing me a loading circle and nothing happening. When I press anything nothing works and the app just closes itself and takes me to my Home Screen. My friend sent me a message that she is having the same problem with line. I was thinking of deleting it and reinstalling it but that would mean I lose all my texts and data on it. My friend said she restarted her phone but the problem was still there. Please fix this cuz I don’t want to lose anything.

PLEASE PLEASE HELP ME AND PLEASE FIX THIS 😭😭😭😭😭😭😭. I can’t even back up the messages since it won’t let me do anything on the app. The page is just frozen and just keeps loading. That’s all and I’m so stressed from this.

2020-07-05

A few annoying things

I've been using line for about a year. There's really a few things I really can't stand. There's so many stickers and there's no way I am scrolling for 60 hours to see them all - they need to categorize them better and make it easier to find the ones you want. I was looking for a set of stickers and finally just gave up even though I know it was there. Second thing is your stickers and everything else you bought needs to transfer to all your devices with just your phone number because I don't want to make an account, I'm sick of making accounts for everything, a phone number with a pin should be enough. Cause I just lost $30 worth of stuff.

Also come on, 600 MILLION users and no way to meet new people. There are no chatrooms or groups you can join to meet new people. It’s all by invite/you have to know them already. I want the ability to meet NEW people by joining groups or chatrooms.

2020-03-11

New Photo Filters Please 🥺

I love this app so much and it’s pretty much my only social media and I love all the features and little bunnies and bears. All I would like to add is to make the app more like SnapChat for the photos and time lines.

Like maybe adding that dark line of text like in SnapChat because I think it’s superrrrr cute and retro and I think it’d be so cool if you could add like an add on to make your eye lashes longer. Because being a girl and using those filers don’t always look so good and I want my eye lashes to be more pronounced. And more filters like SnapChat. And I know I could just use Snapchat but I think I like this app better but I would just like better photo options.

Otherwise great app thanks!

2019-12-16

Great and all but some minor problems and horrible customer support

I’ve been using the app for years now, it’s my #1 messaging app instead of iMessage because of the cute themes and stickers it has. Just recently, I’ve had problems when I reply on my lock screen on my phone, sometimes my messages don’t send at all. So I would have to log into my phone and then go into the app and reply again just for it to send. It’s quite the hassle and sometimes it does not notify me when I receive a message... I’ve uninstalled and reinstalled the app a few times and same issue occurs.. contacted customer support and it literally took them a week before answering back to me and made me take a survey and answer questions. I waited yet another week just to get a reply saying that it is a problem with my OS on my phone and told me to update to the latest IOS update. Which I already am on. I even went to apple and got a replacement phone and it’s still happening. Please look into it and fix this issue.

2019-10-30

Don’t use app on multiple devices

Been using this app for years never had a problem until today. I downloaded line on my chrome book and when i signed in it booted me out of the app on my iPhone. When i logged back into my iPhone all of my chat history was gone. Years of messages that i didn't want to lose. I understand not being able to use it on two different devices at the same time but if it kicks you off it shouldn't delete everything. I googled the problem to see if there was a solution, but no there is not. Seems like a common problem and i wasn't the first it has happened to. You can backup your chat in the settings but it is too late for me now (also i shouldnt have to backup my history in the first place) This has never happened to me with any app before it needs to change. Hope the developers see this and do something about it. Fb messenger and discord do not have this problem. If changes are made ill change/edit my review.

2019-10-10

Suggestion

Okay to start off, I LOVE this app. It’s adorable and efficient and my friends and I have used it for years. I don’t usually leave reviews but I’m leaving one today because I have a suggestion and I can’t find a suggestion box or email or anything to leave it anywhere else. It’s a super simple suggestion, I just want to be able to see my own profile picture when sending messages. I can see everyone’s that I’m receiving in my group chat, I want to be able to see mine when I’m replying too. Maybe make it a feature you can turn on an off? I have wanted this for years and I’m finally trying to suggest it. I want to see my own chat icon in chat settings. PLEASE. I will give you my money! I just really want this.

2019-09-10

Unbelievable!

I cannot believe how careless the creators can be! They have updated the app, yes! But not the help articles! I just changed my country and wasn’t able to log in! First thing, they don’t have customer support service. It is very non-professional. If their customer are trying to get help there is no body they can email/call. Now you can only login via number and fb. I didn’t have my Facebook linked and since I changed the country, I wasn’t able to get any text. They should have provided the option with the email. Also, a new account was made when i tried to sign in using my current number and i put my old email. The instructions from app told me to reinstall and select the option “existing user” and guess what? There was no option! How can you update the app but your manual for customers is for old versions!! Is this a way you are trying to make money? Because all those expensive stickers can just be gone? This is seriously unbelievable! Now i am not able to change my phone number because it is stuck to the same country I had before. They really need to work on their app and make it easily usable for everyone!

2019-08-21

What?

Not sure how this subpar app with absolutely no helpful customer service took over all of Japan, but it’s been a frustrating run with this thing. I’m currently completely unable to log in on my phone, so I tried the desktop app, which is impossible to log in to....without your phone? Isn’t that pretty illogical? I would imagine that using the desktop version would be a telltale sign that the phone app isn’t working. So now I have zero contact with all my Japanese friends I met during study abroad. Not only that, but before I got logged out, it inexplicably just stopped delivering my messages for three months. What’s that all about? Everyone thought I was reading their messages but just being a schlub and not responding. This app is subpar at best when it’s working, and just a nightmare when you need help. Send an email to the support line and you’ll get a completely automated response, with no option to talk to a human. At a loss for what to do about this. Meet new friends I guess?

2019-07-31

New Update

I’ve been using this app on and off for almost 5 years, one of my favorite features has always been the ability to swipe to see chat albums and chat notes, it made everything so simple and comprehensive, as notes have always been very important in the chats I am in. Unfortunately, the newest update removes that feature to favor a “swipe to reply” system, which I have found to be completely unnecessary and rather frustrating to use. Nearly nobody that I know ever even uses the reply feature, all important inquiries are usually found in notes, which were once easily accessible with just a swipe. Additionally, any “replies” to inquiries made in chat would just be responses to the conversation, you know, like how normal people talk. The unique feature of even having notes is what drew me to Line in the first place, and making it more difficult to reach those notes really discourages me from using the app. This update got rid of the most important aspect of Line, and will prevent me from using their services in the future.

2019-07-12

Started off great but now some weirdness.

I’ve been using Line with my family and some friends for a while and it’s worked nicely, especially when we’re connecting from abroad. The emojis and filters are fun for messaging. The messaging features have worked really well consistently.

Unfortunately, the app stopped working with my phone’s notification features so it doesn’t ring or display a banner for Line calls the way it did before. I’ve checked my settings in both the app itself and on my phone, and have tried deleting then reloading the app as well. None of that resolved the issue. Now today, I received a Line notification banner and ring from the last Line user who called me via the app but the call was actually a regular iPhone call from someone who isn’t a Line user at all. (I never received a notification from the Line caller.)

Looks like my app version is up to date. What gives, Line developers?

2019-02-28

Unimpressed with an unnecessary glitch

After one of the recent big updates, the quality of the app deteriorated in my opinion. While I can still receive videos and pictures, I can’t send any of my own. It takes over 30 minutes over resending before they finally go through, if they ever go through at all. I’ve used this app for over two years now and this is the first time I’ve had this issue, and it only came after an update. I’m without wifi in my current situation, but my other apps send and receive pictures and videos just find on my data so the problem isn’t caused by the lack of wifi. When I finally had a wifi connection a few days ago, the problem persisted. This is an in app issue that shouldn’t have been a problem to begin with. Whatever was changed that may have caused that shouldn’t have been changed at all.

2019-02-25

Been a Line User since 2012 I love it but...

I’ve been using Line since 2012 and it’s my #1 SNS app to chat with my friends I prefer it vastly over Whatsapp (which I only use with my family). Also since I moved back home last April I was relieved to transfer my account to my new number and see everything was left as if I’ve never changed my number, my chat history was there and all even my photos! However it might’ve been changed recently or I haven’t noticed but do you guys remember we could follow Official Accounts from other parts of the world? That’s how I came across Gackt, Flumpool and Uverworld etc (I’ve already been a fan of them I was just happy to find their Line accounts and announcements!) and right now as I was checking to see if I could add more J-Rock bands’ accounts I saw that the ‘change region’ button on the Official Accounts interface disappeared? What’s up with that? I can’t see new accounts from Japan anymore! And honestly the ones from my home country Ecuador are...nothing exciting...therefore could Line bring that back?? Please? Otherwise you would’ve gotten fully 5✨’s from me...

2018-12-05

Great app, however...

It’s a really good app and has quite a few good features, but the LINE points promotions aren’t working for me? I have yet to see any promotions on the page, and it’s frustrating me because there seems to be no other way to get points. The help menus continually tell me to register a phone number to get points whenever I search for a possible solution, but I already have. I don’t know what kind of issue this is or if it can be fixed but I’d like it to be resolved.

On a different note, when you type in a chat, related stickers pop up with certain words (like the word can has stickers of tin cans), and while that’s sometimes helpful, it also somewhat frustrates me. When you chose a sticker, it replaces the related word (it highlights the word so you know which one it’s referencing, thankfully). Another thing is that the thing that pops up with the stickers blocks you from seeing the chat if you want to read what someone else sent as you’re typing.

2018-10-23

Pretty good.

So I’d say Line is like the best thing that has ever happened to me since I’m not allowed to have a social media account. It’s easy to use, I can stay in touch with all my friends and family who have the app themselves, and hey, who doesn’t like personalization?! Line allows you to personalize your app so it’s looks are to your liking and you can even add in some stickers. On that note, let me just say. LINE POINTS ARE IMPOSSIBLE TO GET. You NEED Line points to get those personalized themes and stickers. You NEED Line points for your Line to not be boring. But there’s like NO WAY for you to get Line points. Of course there is the option of “follow the Line Points account for free Line points”. I tried and then realized that there is an EXPIRATION date to how long your point activation lasts. And this can only be done ONCE. What’s worse? They only give you 5. It says 20! What can you do with 5 points? It’s pretty much like “I’ll give you 20 points but I didn’t feel like it so I’ll give you 5”. There is no system where you can accumulate more points over time which I think is needed. The only way to get points is from gift cards or hacking. And we all know you don’t want any of your personal info to be leaked right?

2018-08-29

Best chat app

Update: I’ve been using Line for years, but I don’t like it as much as I used to. First, the spam problem is out of control, I constantly get added and messaged by fake accounts and Line seems to have no way to address it. And second, when friends add you they show up in a tiny screen all mixed together with the spam adds and recommended friends. It’s so easy to miss the initial request, and then later have no idea who is a real friend or not, so I allow non-friends to send me messages. Which of course contributes to the spam problem. Line needs a clean way of dealing with friend requests, like Facebook.

Original: I just started using Line and now prefer it to Whatsapp, Viber, etc. I have had several int'l phone calls- even without wifi its super clear and of course free! The stickers are also cute and fun to use. I don't get nagged to log in like other people, lucky me I guess. Great app!

2018-08-25

Forward Thinking

Out of all the messaging company apps and having been able to use all of them quite extensively, the verdict for me would be that Line is the most forward thinking and practical out of all of them. The things that Line offers really targets the global market unlike the others. WeChat only focuses on China, KakaoTalk is very much popular only in Korea, WhatsApp and Messenger are well, on targeted to US and European consumers because it’s hardly ever used in Asia. Line on the other hand has a very even consumer base and this is what stands out with them. They are a Japanese base company but targets the entire market which is always good. Their camera is also quite feature rich and very fun to use. It can practically replace the default camera app of the iPhone. Japan always gets it right, man.

2018-04-21

Chat data

So earlier today I was on my iPod but had to run an errand so to stay in touch I got the app on my phone. What the heck is the point of me having to log in and etc if you just DELETE all my chat info anyway. I don't know any other kind of social app that doesn't keep msg data if logging in with the same acc. The chat back up is cool but that shouldn't be necessary to not lose chat info, or make it so it does that automatically. Apple products have automatic back up, you guys should do the same. I mean frankly I'm vexed right now but that doesn't change the fact this is an issue you guys should work on. Also stop getting rid of free stickers you guys have had forever (years). When you take away from what you have, you just make yourself less valuable. I joke fight my friends because they prefer Discord over this and honestly I can’t blame them. Stop taking away from the little you have to compete with. Oh and I’ve bought stickers through the years, so I’m a customer, not just a free-loading opinion.

2018-04-11

Mobile to mobile issues

Over the 2 years I’ve been using LINE now I have liked it better than other chat apps, however, whenever I switch phones and try to log

In it tells me that either my email or password is unrecognizable. So I tap the forgot password link and enter my email to reset it. BUT! LINE has no record of my email ever existing?!? 🤬 twice now it has done this. I’ve had the same and ONLY email for 15 years. Used it both times to open new accounts so I could chat with my buddies halfway across the world but I swear. One of my games has switched to discord over these issues and if the other one does I’m dropping line completely. Listen to me, you are losing customers over stupid issues. This is neither a new problem nor a complicated problem. I already refuse to spend money on your app anymore where I used to buy stickers left right now I am considering dropping you completely as have many that I know over these very simple and yet continually ignored problems. Fix your house LINE Or soon you’ll find you have no customers at all

2018-01-20

Love the App

I don’t know why lots of people are giving bad reviews on this app. I haven’t had any issues. I love the animated stickers a lot as well as the animated stickers with sound. I would really like to see lots more Disney animated stickers with sound in the future, due to those being my favorite stickers to buy. And there is very good deals on token prices and really love that. I’m not much of a big spender but when I see something I really like and can get it for cheap I always go for it but still careful not to go to crazy at the same time lol. Thanks so much for this awesome app! I was very hesitant at first but had lots of people persuade me to get this app. So I downloaded it and haven’t stopped loving it since I downloaded it. Keep up the good work!!!! And I look forward to any new and exciting updates.

2017-10-29

Tons of bugs iPad review

***changing my review to 1 star because I’m tired of logging in over and over on my iPad. FIX YOUR APP!!!!

I have spent over $40 on stickers and have used this app for over 3 years. Here are my complaints:

As others have noted, stickers that used to show up as suggestions DISAPPEAR until you delete and re-download the sticker set.

Lousy way to sort sticker sets. I have 90+ sticker sets and sorting them manually one by one using the cumbersome tool literally take 20 minutes.

No way to assign your own stickers a text shortcut so they will pop up as suggestion. Seriously, it’s been years already and this is an incredibly basic feature.

iPad app doesn’t log you in automatically like the iPhone version. Seriously? It doesn’t even have option to remember th email address\username either?

No way to synchronize chat history across iOS devices? Really? Even aol instant messenger has this basic feature.

Sticker packs completely disappear sometimes. I know for a FACT I have purchased and used the stickers from the sticker set, have chat history to prove it. But it disappeared from my list of purchased stickers with an option to purchase again? Lame.

This is overall a great app, so I will give 2 stars instead of 1 but you seriously need to fix the bugs and provide the basic features. Especially the stickers disappearing until you redownload them. Not everyone wants to go through your insanely clumsy sticker sorting process over and over.

2017-10-23

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Overall a fantastic app, I much prefer it over discord. However, with the new update I've found it's much clunkier to type, and autocorrect doesn't seem to work nearly as well as before. I find that it takes much longer to type because of that which is annoying. I also don't like that it seems like I can't see as much on a line when I'm typing as before. One of the things I hate about the messaging for iPhones is how they set up the text bar with the photos and the like available right away, and I loved LINE since they didn't do that, but now that they've implemented a similar feature, I've found it very inconvenient. I did like that they changed where the microphone option was so if I want to send messages really fast I'm not missing the send button to accidentally press the mic button.

2017-09-27

Love the stickers, but...

My boyfriend and I love to use LINE for its stickers! It’s the only app we use to message each other, and there’s so many stickers to choose from. I admit I’ve spent more on stickers than I should have, but I can’t help it!! They’re too cute! I do wish that there weren’t region locked stickers...

I recently bought an Apple Watch and am very disappointed in the watch app... Not being able to view read messages has really gotten annoying, because I tend to send stickers and respond. Also, not being able to use scribble has made it difficult for me to reply to any messages at work.

Another issue is the fact that I cannot use the stickers I paid for. Understandably it may take some time to be able to configure it to share the stickers, but I would love to at least be able to choose a set that I can use... the default ones aren’t exactly my favorite..

I hope one day they will be able to update it but as of now I’m stuck using KakaoTalk if I want to message friends via my Watch.

LINE

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What's New in Version 15.10.0

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App Store: Customer Ratings

Ratings & Reviews

Better on Android

This app is trash

Why?

Another 1 star review

Can NOT shut down trash service

HORRIBLE

Very good except….

Suspended for no reason

Couldn’t Transfer Accounts

You can’t

Can’t sign up

does not work.

Bad customer support

Everyone is talking about the LINE app!

Dumbest, most cumbersome app ever

Don’t ever use

Terrible customer service

Why this kind of APP still exists in 2025

Force close, can’t log in

Stuck updating 3 hours and won’t open

Frustrated

LOVE IT!!

Transfer account don’t work

Blocked me twice with no reason

Never made an account and somehow blocked

The phone number

Unable to text or send pictures to family

暂时无法执行验证

nooo

!!!!! WHY LINE DOING THIS !!!!!

The app suddenly stopped working

Transfer/account creation

Problem with new phone

Terrible account recovery

Be careful!

Stupid Process

Neat for security, but shouldn’t be this way by default

Main and sub

There is no way to recover or build new account if you loose your old device.

Deleted my chat history

The messaging app!

注册，登陆相当困难Registration and login are quite difficult

Extremely disappointed – account restricted for no reason, no help at all!

Impossible to log in

terrible app

What is the point

gb

Need translation

Crashes and doesn’t even start

lame

Ridiculous

Unable to login!

Good luck recovering your account

Pretty Bad

Priceless connections

Can’t receive messages unless I toggle my wi-fi

Trash

DO NOT RUIN YOURSELF DO NOT USE IT!!!

So many issues.