2025-07-06
Shipping
Shipping takes a very long time. Not like it used to be.
Updating
+6
#39 in Top Free Apps > Medical
+7
#17 in Top Free iPad Apps > Medical
iPhone Screenshots
iPad Screenshots
Description
Managing your medicine is easier when our app does it for you.
The newly designed Express Scripts app lets you easily and quickly find everything you need for your medicine. It’s like having a knowledgeable pharmacist in your pocket.
Find a preferred pharmacy, refill your prescription and check your order status—anytime, anywhere.
Whatever you’re looking for, find it faster on the Express Scripts mobile app.
• Order refills for you or your family
• Track orders
• Start automatic refills
• Access ID card
You must have an Express Scripts prescription benefit plan through your health insurance or plan sponsor to use this app.
This app and/or some if the features described may not be available for all plans or benefit types.
What's New in Version 12.25.0
This update includes minor bug fixes and improves performance. Questions or comments about the update? Go to Give Feedback in the menu and let us know what you think.
Information
Developer
Categories
Version
12.25.0
Size
46.4 MB
Game Center
No
VPP Device Licensing
Yes
Rating
Rated: 4+
Compatibility
iOS 16.0 or later
Devices
iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPhone 16, iPhone 16 Plus, iPhone 16 Pro, iPhone 16 Pro Max, iPhone 16e, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPad Air 11-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi + Cellular, iPad Pro 11-inch (M4) Wi-Fi, iPad Pro 11-inch (M4) Wi-Fi + Cellular, iPad Pro 13-inch (M4) Wi-Fi, iPad Pro 13-inch (M4) Wi-Fi + Cellular, iPad mini (A17 Pro) Wi-Fi, iPad mini (A17 Pro) Wi-Fi + Cellular, iPad (A16) Wi-Fi, iPad (A16) Wi-Fi + Cellular, iPad Air 11-inch (M3) Wi-Fi, iPad Air 11-inch (M3) Wi-Fi + Cellular, iPad Air 13-inch (M3) Wi-Fi, iPad Air 13-inch (M3) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)
Languages
English, Spanish
App Store: Customer Ratings
Ratings & Reviews
4.8 of 5 (359,882 Ratings)
App Store: Customer Reviews
2025-07-05
Confused
Don’t understand why automatic refills keep changing on my prescriptions-last week they were all auto, now today only two shipped and I had to redo two more back to automatic. Very confusing
2025-07-05
Med not in profile
I am still and have been taking this med, but it is not in my profile
2025-07-04
Meds
Great way to keep track of meds. I just wish the deliveries could be done at ni extra cost.
2025-07-04
Loved it more before
I have used Express Scripts for 15 years now and during this time when they started the automatic refill. I loved this feature, I didn’t have to remember to order my medication when I am a caregiver for my husband and have to order his all the time. However, Express Scripts do not send the medication automatically any more. Even though they have a sign up stating they do. This is my only complaint I have. I really wish they would bring back the automatic refill.
2025-07-04
Aprobación de medicamento.
Aún que el médico hable con ustedes, les haga llegar la receta, el paciente se las envíe, ustedes la aprueben, el que me llegara mi medicamento en ocasiones se hace imposible. A veces pienso que sencillamente no les importa el paciente.
2025-07-04
Thank you!
Thank you for your assistance
2025-07-03
Prescription
They make it easy to order I will never change
2025-06-29
Review
I wish you would use the small brown colored bottle for my prescriptions. I keep them in a small box and the white small bottles are just too big in diameter to fit in my box
2025-06-28
Good App
Easy to use with a simplistic, modern layout.
2025-06-28
App works poorly
App works poorly and very poor customer support. The system likes to charge without authorization automatically even though you have automatic off.
2025-06-28
Face ID never works, forced to do 2FA
Why have Face ID on an app when it doesn't work even minutes later? Also, I don't mind having to log in every time l open the app, but requiring 2FA EVERY SINGLE TIME is excessive. The entire point of using an app over a browser is convenience and ease, and this app provides neither.
2025-06-28
Very confusing website
Not user friendly
2025-06-26
Manage my medications
I can no longer substract prescriptions from my active list. VERY confusing!
2025-06-25
Express Scripts makes life easier
Thank you for making getting my medications filled easily and on time. The app is so easy to use.
2025-06-24
Professional Level Support
I had a problem with the shipment of a controlled medication, was running out and could not get replacements. I escalated to a Senior Support Supervisor, Ed, who worked through my efforts to find a solution. I was angry, and still feel Express Scripts has some responsibility for the problem. However, I came to understand the limits placed on ES, and the process required to handle the meds. Throughout the conversation, Ed was courteous, understanding and professional. He stuck with me until we reached an understanding about the limits he could go to help me. I have been on the receiving end, and appreciate all his efforts to assist me. One of the best Customer service professionals I have ever encountered. I am only sorry I did not get his last name to formally commend his work to his Manager. Hope he gets to see this. Thanks, Ed
2025-06-24
Thank goodness for Express Scripts!
My ex husband retired and I was lost on how I was going to receive my medications. I called Express Scripts and they were so helpful in the process of transferring my meds. It can be difficult when not only divorcing a military member but also moving away from any military hospital. Thank you Express Scripts for helping me!
2025-06-23
can't log in
can't log in through my insurance SSO
2025-06-22
Often confused
Great when everything is working. Often some prescriptions have issues and if you don’t keep an eye on it you’ll miss your next delivery and have to call to fix it.
2025-06-21
Easy to navigate
Website very easy to navigate. Home delivery is wonderful.
2025-06-19
Refills
They send reminders for refills. I don’t have to leave the house. The meds are delivered to my door. They contact my doctor for refills if needed. Couldn’t be easier or better.
2025-06-19
Ok not great
App is not user friendly. Too many clicks to complete a transaction.
2025-06-18
Hard to maneuver
When ordering a medication it should tell you on the first page that it a new prescription is needed. It’s not elderly friendly.
2025-06-18
Automatic refills
Why am I getting notifications about refills when all were on automatic. This continues to happen even after I have contacted you.
2025-06-17
Selection and ease of ordering
I sincerely love the efficiency in the ordering of my medications. It’s also so very easy to know that the majority of my doctors know your company and they send my prescriptions directly to your company for home delivery.
Easy!
2025-06-17
Awesome
Fill my scripts fast and efficiently A++++
2025-06-17
Worst ever
Worst ever.
2025-06-17
Why I’m leaving
Express scripts does not provide the arthritic caps on their prescription bottles. I live alone and I can no longer open them. Gone to CVS.
2025-06-16
CS Nightmare
The app itself is fine for checking basic info, but good luck if you actually need help. The phone system forces you through a useless AI bot that can’t solve anything, then transfers you to humans who are somehow worse.
Customer service reps are evasive about basic policies and invasive about personal medical details. Spent 30+ minutes getting transferred between departments, answering the same identity verification questions 5 times, and being interrogated about my shower routine (!!) just to get a simple prescription question answered.
They won’t clearly tell you when the issue is insurance coverage vs. pharmacy policy, and refuse to mention obvious alternatives like filling your prescription elsewhere for cash. Instead they waste your time with runarounds and invasive questioning. The whole system seems designed to frustrate you into giving up rather than actually helping.
2025-06-14
Good but Needs Improvement
Express Scripts is a good tool but is a little quirky. Old prescriptions don’t come off the medication list. And as you order a prescription it doesn’t reflect it on the medication list.
2025-06-14
Love the App
I love this app. It tells me when I need to reorder meds and helps me to get refills when there aren’t any.
2025-06-11
Such convenience
I recommend express scripts to everyone!!
2025-06-11
Med refill process
The process can be exhausting.
2025-06-11
Intuitive app & Fast
I couldn’t be happier!
2025-06-10
Thank you for being user friendly!
The Express Script app is so much easier to use than your competitors! Thank you!
2025-06-10
App won’t let me sign in
First time using it and it won’t let me sign in. Says system error and try again later but it never works
2025-06-09
Excellent Service!
I never used a mail service for my prescriptions before. Express Scripts is a game changer. I’m a Type 1 Diabetic over 56-years. My insulin and other devices are always shipped protected and secure. Thank you for making life easier.
2025-06-09
Unable to get my sensor
In the past, I’ve had very good experience with Express Scripts. I needed to get my diabetic glucose monitor and it’s been three weeks it. Very frustrating.
2025-06-09
Love it!
I love this service! It’s so easy and affordable!!
2025-06-07
Express Scripts
I love express scripts.
2025-06-06
Whole family visual?!
I’d like to be able to see all my family members on my app to order stuff and pay bills.
Was told since they’re under 18, they cannot.
2025-06-06
Frustrating app
It keeps adding meds to the cart just because I have tried to scroll by. Takes so much extra time to undo the app’s mistakes!
Also can’t get any additional information, like why an Rx has been denied, so I end up calling anyway. Phooey!
2025-06-05
Refills
Refills are usually very easy to renew, but if for some reason I have to call in, it takes a lot more time.
2025-06-05
Sign in
Very difficult to sign in.
2025-06-04
No message center in app?
Really wish they would have the message center in the app, and not just on the website. I had a message in there for 2 days and had no idea because the message center doesn’t exist in the app.
2025-06-03
Massive delays
While the app is easy to use, there are massive delays in updating the shipping status on orders. My most recent prescription was requested on the 5th, it wasn’t shipped until the 17th, and I still haven’t received it as of the 3rd of the following month. However, the app still says shipping soon. I typically receive my prescriptions before the app indicates they’ve been shipped.
2025-06-03
Great service
I get my meds at home, convenient!
2025-06-03
New Customer
Express Scripts FAILED to get my list of medications with Authorization from BCBS Medicare Advantage, which has resulted in many, many confusing outcomes for medications needed.
There seems to be very bad communication at Express Scripts in this area. I have never experienced a more difficult problem when simply trying to order “refills” for my meds. Also, the selection of having my meds on “automatic refill” just popped up the other week!?!? This is JUNE. Why couldn’t these selections be made in JANUARY!?!?
So many issues could be avoided by a better “User Friendly” system!! I realize ES is huge in the industry. YET, some how-some way, communication in this area has failed.
NOTE: I changed doctors back in February of this year, yet STILL WITH THE SAME DOCTOR’S GROUP. I don’t remember if that had anything to do with some issues, but I had nowhere to NOTE this change for someone (a REAL PERSON) to review and make adjustments to my file if needed.
Thank you, Bob D. Jones
2025-06-02
Website change
The website has changed. It was a lot easier to use before the “upgrade”
2025-06-01
Does no Update
I have been trying to update my old app and it doesn’t work at all. I had to log in to the Express Scripts website. What is the problem now?
2025-03-22
Great except for prior authorization process
I love everything about express scripts except the prior authorization process. It’s not until a physician prescribes a medication that we find out it requires prior authorization and after the script is received by express scripts then a form for prior authorization (pa) form or letter is sent to the provider. It slows down the actual receipt of the medication.
I was prescribed a certain medication and after it was received we were told a PA was required then the provider sent an alternative and it was sent a prior authorization form in the denial we were told we needed to use 3 other forms of medication first with poor results. One of the three options was the first medication that also needed prior authorization. In this way the most money is saved but the patient goes untreated for much longer. It’s been over 3 months and I’m still untreated. The formulary does not really help because it’s not updated regularly so we can’t find out easily if PA is required. I know Tricare is the actual culprit but Express Scripts is the messenger. It relies on each individual physician and their staff to provide the PA forms. So I’m very dissatisfied with this part of the “service” provided.
2024-11-19
Terrible website
It is never clear when to re-order prescription refills, information on old prescriptions is never removed so there are multiple entries for the same medication that are extremely confusing, and on and on. When you are out of refills, Express Scripps says they will notify the doctor for a new prescription upon your request, and they do, and the doctors office will issue the refill and then Express Scripts will make an entry on the website that the doctor refused refill for the medication and it is canceled—and they never notify you of that fact, so your prescriptions often run out. That also creates a horrible burden on your doctors office as they have to field calls from you multiple times To re-issue the same prescription to Express Scripts.
If you call and wait through the interminable menus and delays, the staff is very helpful, but it is a pain in the neck and a terrible time sink to have to keep calling to try to get things cleared up.
We are slowly shifting all of our prescriptions to a local pharmacy for refills.
2024-10-06
Disappointed
Two months ago I had about a weeks worth of 2 different medications. I selected refill on Express Scripts. I checked my order a few days later and it said the shipment had been turned over to UPS. But there was no tracking number assigned. I waited a couple more days and called Express Scripts, as a matter of fact I did this several times. I ended up having to wait 30 days before they would ship my medication. Each time I called I had to wait on them to call a Pharmacist. They said it was because of my Insurance and they couldn’t ship again before 30 days. Then I ended up waiting on the medication 7 more days after they sent them out again. If a medication is turned over to UPS, but never gets a tracking number assigned, there is a problem!! And I don’t think it’s mine, but I had to suffer for it. The lady I spoke to after the 30 days were up was a real sweetheart and went out of her way to help, but the other people I spoke with acted like they could have cared less.
2024-09-04
Incomplete information
On app. Express scripts does not provide the entire prescription as it was written by physician. It does not note dosage ( how many milligrams/ how many tablets/capsules to take each administration of med.) It also does not note how many times per day to take it (QD, BID,TID). This makes it difficult to see if script was written correctly by your physician/ or if it was changed by your physician. This would allow better communication and decrease delays of meds. It also does not state why certain meds would be denied or if additional information is needed ( it would allow patients to see why items are denied or held up) if this information was provided then patients could assist our busy physician offices with what is needed. There seems to be an increase in denials or hold ups looking for additional information this year 2024 for some reason. This increases the amount of time used for our physicians and also Express scripts. I will be calling Express Scripts much more this year it seems. The app is supposed to decrease time or make prescriptions a smoother process and right now that isn’t working. Thank you.
2024-08-27
If you forget
Since you try saving money by having us review automatic refills real old people don’t have anyone to help review them so they will miss or not take meds that they need.
You are saving money and killing the old people who need refills to be automate and not need our approval since this was order by the doctors and civilian pharmacies don’t need approval to automatic refill.
Maybe it’s time to stop worrying about how to save money getting from our our retirees and ask him to approve refills that the doctor already approved, they don’t have to do this in the civilian pharmacy.
What’s wrong with all of you you’re taking from us who serve the country and the civilians are responsible to take care of us and all who served this country we have forgotten that.
This won’t change nothing by doing it with you since it’s all about saving money for the government and the politicians who are going to get all that extra money for the pay and the money we want to send overseas and not take care of about vets not just with prescriptions, but with every other device, including war wounded warriors
2024-07-22
Problem Every Month
I have advanced osteoarthritis since 2015. Seen a Rheumatologist who referred me to Pain Management due to the widespread nature of this disease. I had to have a medical retirement at age 52. I helped create the first Pain Management Dept in a well known hospital. I have a Master’s Degree in Behavioural Health Management & a BSN. I’m well educated in Pharmacological Medicine due to the nature of my job. I was responsible for not just pain mgmt but also hold the necessary medical knowledge & skills as a Diabetic Care Manager.
I’m not bragging but all this to describe my intimate knowledge of pain relieving RX. Express Scripts is the WORST MAIL ORDER PHARMACY I’ve ever had to work with. The redundancy each month to hold much needed pain relieving medication not even at the higher doses is worse than a struggle to obtain even though prescribed by pain management physician. I have no respect for this pharmacy & am in process of discontinuing my part of insurance that dumped me into an association with EXPRESS SCRIPTS!
DO NOT RECOMMEND!!!
2024-06-14
Great except for accidental orders
When I’m simply scrolling through my medications I accidentally click on “Add to Cart” or “Place Order.” I figured out that the reason for this is that the action buttons such as “Add to Cart” are as wide as the screen and there are at least two buttons for each Rx, so it’s fairly difficult to NOT click on one of the buttons for any of the medications whenever you are scrolling through. I think your app developers should make it a bit more difficult to accidentally hit the order buttons. Just an idea. And it would prevent a lot of potentially unnecessary orders and expenses for your customers.
Edit: also you CANNOT add feedback to the "Give Feedback" section of the app. I mean, you can type whatever feedback you'd like, but it won't let you SUBMIT the feedback. Seems like a bug!
2024-05-17
Worst Company
Express Scripts denied my wife’s prescription that she has been taking for over a year via our old prescription coverage provider. Her new job forced us to use Express Scripts. The first refill was denied pending pre authorization from our doctor. Doc filled out the new prescription and sent it back to the pharmacy only to be denied a second time. Pharmacist now claim Express Scripts did not approve the pre authorization because of some drug categories. Basically, they want my wife to use the generic version of the medicine first. Guess what? There is no generic version for that medication and Express Scripts still denied it. Basically, they don’t care if you die from lack of medication even if your doctor tells them that you desperately need it. What an evil company. Now we’re at a loss. She’s working out of state and has to work with our doctor via the phone or FaceTime to try different medications that may or may not work. Meanwhile, her health is suffering all because of this evil company Express Scripts.
2024-05-01
4.7 rating my behind
Update: 5/1/24 I get a notification that I have refills to order but when iI try to order them I get an error stating unable to prescription in your cart try again. I could try ordering them a hundred times and get the same message. I’m forced to use this app and I can’t get my meds because it so screwed up.
That overall rating shown can't be right with all the terrible reviews. For a major government contractor this needs to be audited. Scripts you should be ashamed to put out such a worthless app. What happened to the previous one it was much more user friendly. I have the same problems that are repeatedly stated throughout these reviews. It's frustrating and doesn't work half the time. I'm required to log in 15 times just to navigate in the app ridiculous. The auto refill is so botched up it's maddening. Either the app doesn't work or no body uses the info put in it. I have a back log of meds that I try changing to reflect the proper input to put off the refill but I continue to get the refill. I've tried correcting this over the phone with no results. It's ridiculous but frustrating when your forced to use it no choice. I hate this app and I hate scripts who could care less about your health and well being. They have some polite employees who attempt to help but I can tell they're road blocked by the poor management of the company so sad.
2024-03-27
App doesn’t change medication status
I used to love express scripts. I went two weeks (x2) of full on titration due to them running out of a medication. I waited and waited… now I don’t order sensitive medication from them. I get those local because of that broken trust. The other medication on my list doesn’t update the red like that says (authorization needed) I click on the (…) next to that, send authorization to provider and it still shows in red as if I haven’t sent that authorization…. So that’s confusing. I understand that sometimes pharmacies run low in medication but who’s job is it to ensure there’s a threshold stock before a reorder / restock occurs. I think there you’ll find the solution. All the other medications I get from them are okay. I had such a time with the ladicane patches having the gel leaking out of every last batch for over a year. Got all over my hands placing the pad on my back. I’m thankful my animals weren’t affected and most importantly my toddler grandson. I think the supplier of that product no longer shows up in my inventory. But it’s a lowest bidder game. Anyway app could use a bit of work in the red letters that never change in my list once I authorize my automatic refill. Thanks for the service I do receive, I am thankful, just wanted to express my concerns.
2024-03-25
Good app
Used to be a perfect app. Then they “improved” it. Now it is an aggravation to use. Still it gets the job done and is easier than driving to a pharmacy.
Now, you can only see one prescription at a time, and every time you put one in your cart or order it. It refreshes the page and goes back to the top, and you have to scroll down through the same prescriptions over and over again until you find the next one you want to order. it takes three times as long to order two or three prescriptions than it used to take. At one time you could see a page of prescriptions at a time and therefore you were able to click on the ones you wanted then check out and be done with it. Since they “improved” it, you are required to go back-and-forth and back-and-forth and back-and-forth to try to find out where you were in the process. As I said, it’s an aggravation.
2024-01-30
customer
The app is extremely misleading. It leads you to believe you have a refill when you don’t. If you order a refill, and didn’t have one available then your doctor is contacted. I don’t want my doctor contacted unless I authorize it. Furthermore, many medication’s are available generically and can be billed to a good RX or other coupon at the walk-in drugstore for less than insurance price or cash price. Express scripts is very greedy and they won’t honor these coupons. furthermore, they try to charge astronomical prices, calling certain medication’s specialty, when, in fact, they have many off label use and can be purchased for as little as $20 cash. Once your prescription is sent to Xpress scripts and not fillable thru insurance or their own incompetence or otherwise laziness, it’s impossible to get it back out of there easily. the only thing this service is good for is filling prescriptions that you have a refill on that are cheap, covered by insurance and need to be refilled regularly. The app needs many improvements. they should have to return to the customer a printed copy of every electronic prescription that they mishandle and do not fill in the manner requested by me, the customer.
generics, utilize, or a 50-50 chance. You either get a quality one that is made in the USA, or end up with a very inexpensive generic, made outside of the USA. I haven’t tried to order a specific generic company, because I don’t want to be on hold for that long.
2023-10-09
Mixed Feelings
This coverage is provided to me due to my husbands service to this glorious country. I dread having to refill my prescriptions, because there is a huge disconnect between the provider and the pharmacy. I always have pleasant representatives when I call, but the company has so many restrictions on medications, that I have seriously thought of just giving up on this company, and just paying cash. Again, this is not about the wonderful reps, this is about a company that has gotten too large and unmanageable. When I have asked to speak to the CEO, they put me on hold and then the call is dropped. So in wrapping up, representatives are knowledgeable and patient, but the company need to ease up on restrictions and policy. If the CEO want more information, you have my phone #, so call and discuss. I am a Physician Assistant that worked my entire career in Emergency Medicine, at night (6p-6a), 3-4 nights a week for 30+ years, so I have written many prescriptions and know how the system works. I urge the management to reach out to patients and ask them about the service that are getting from this corporation. I gave you 2 stars because you really need to work on the patient-pharmacy-physician disconnect.
2023-08-15
If I had a choice I’d use anyone else
My doctor routinely, as in on a monthly basis, has to call in prescriptions, over and over. Express Script loses my prescription or refuses to fill them. Although I have arranged to have ALL MY PRESCRIPTIONS SENT VIA FEDEX, at least one prescription a month goes via DHL or the USPS, neither of which deliver to my house. They leave the detective work to me, as I try to determine which medication is lost and where. When I call they acknowledge there is a standing order to only use FEDEX, and they even suggest i should try a different service, aware that my insurance (Tricare) will only pay for my prescription via mail order. So, uh no I won’t be paying the $3000 a month out of pocket each month. I will just continue to make my Senators and Congressmen aware of how badly Express Scripts is abusing their non competitive contract. Perhaps next year they’ll be stripped of the contract and I can see how another vendor handles my prescriptions.
2023-05-27
So many problems
First , my main complaint isn’t with the app, but rather being forced to use express scripts or CVS at all.
As for the app it won’t let you manage your prescriptions easily. You cannot remove prescriptions that are no longer active. They create a new version of a prescription when your doctor refills for a new year and sometimes cancel that renewal because you already have filled a past prescription and don’t need it yet. They cancelled a prescription refill because they didn’t have it in stock and suggested the doctor prescribe something different or find it at another pharmacy, which they didn’t notify me of. I found out by checking on the refill in the app. And then I could not take it to another pharmacy, because it was sent directly to them. Not to mention their shipping options are ridiculous. We have issues with mail theft. I asked at the beginning that ALL our prescriptions be sent UPS or FedEx. They send them DHL to USPS every single time. Requiring a trip to the main post office every time because our mail carrier does not deliver to the door…. Even if you schedule it online. The whole system is a thing me consuming mess!
2023-05-17
Verifying every prescription
The old way of using Express Scripts was so easy but you’ve changed it and now it’s very annoying. When I have a prescription on AutoShip, that’s why I set it up on AutoShip so that I wouldn’t be bothered every month. Now it doesn’t matter that I’m set up on AutoShip. I still get an email then I have to sign in which takes two or three steps, much longer than it used to take, and then I have to verify that I want it and go through every step that shouldn’t have to be gone through every time a prescription is on AutoShip, it should just auto ship unless you’re told not to or unless I give you an address change or some thing like that which I think the customer should initiate. Setting up AutoShip used to make it so easy now it doesn’t matter because you have to go through 10 hoops every time anyway so there’s no convenience in auto ship anymore.
2023-03-18
Express scripts mail order is a joke
I’ve been trying for over a year to get urgent prescriptions to both of us before we’re out. It’s an 8.5 hour drive to get a short term supply every month. Now for 4 months they don’t have the prescription in stock! I’ve called up to 20 times trying to straighten this out. No one told me anything when I called in to deal with the problems. My son has a brain tumor this is a medication he desperately needs and is not supposed to go off of without tapering slowly. He’s put into withdrawal every single time he needs a refill because express scripts will not even start processing his prescriptions until 2 days before he is due to have a refill. Which when you’re out of stock doesn’t give us enough time to get a different prescription. Even if they let me know they didn’t have it. When I call in to find out why it hasn’t processed then they tell me it unavailable and give me the name of the replacement which is out of stock to. This was 10 days ago on a prescription that was supposed to be filled the next day and shipped over night. This can put him in ICU and can cause death. I’ve been dealing with this for 14 month now and I’ve had my fill of the chaos it creates. I sincerely hope someone that can help us reads this. I’m begging for help. Please please help us before he ends up dying!
2023-03-02
Worse experience
They have made it almost impossible for me to get my refills. They won’t communicate with your doctor about what is required and even when my insurance company called them and said they approve the medication they still tried to tell me my insurance company denied the request. The medication I take I have to have or I will have severe withdrawals. I was told to goto the hospital. My question is are you gonna pay the bill for the hospital because of there fault? I don’t have a extra $1000 for someone else’s incompetence. If your insurance company users this company I would change insurance companies.
I repeat do not use this company if you want to get your medication on time. You will run out. They also charge $21 to over night your medication even if it is there fault and the normal delivery is around 10 days. Just use your local pharmacy so you don’t have problems.
Very Dissatisfied Customer.
2022-11-03
The WORST prescription company
Express Scripts is absolute garbage, I only use them because I am forced to by my company health insurance plan. They make getting my medications impossible and expensive. Unless you have a flawless doctor that orders only exactly the medicine you need and tailor makes the perscription to express scripts, be prepared for an absolute nightmare any time you want medicine.
My doctor once accidentally wrote me a prescription for 6 inhalers which were $100 each, which I didn’t find out about until AFTER my medicine had been packaged and mailed out—after which you CANNOT return anything—and of course many expired before I could use them. So I thought I would put a hold on my account to require them to call for approval for any prescription, but that has only increased my pain. I will call to fill a prescription, and then have to wait for them to call me back to approve that prescription before they can order it. And then of course randomly they don’t follow the process and I had to pay for 6 inhalers all over again. The phone technicians don’t know the names of any medicines or how their own computer system works, so I recommending calling a few times until you get one of the very few knowledgeable phone technicians.
Ok rant over. The app is fine I guess but I still think everyone should avoid this company if you can.
2022-10-27
Unreliable dose reminders
For ordering my one prescription the app works fine, you may need to remind your doctor a request for refill was sent since it went unapproved for a while until I notified her and this only happened after switching to express scripts. Now onto my concern, the dose reminder is super unreliable. I don’t get maybe 1/3 of the reminders and there’s no pattern to it, sometimes it goes without reminder for a couple of days. You also can’t check if you’ve taken your dosage on previous days, you can only select “taken” or “undo”. I sent feedback regarding this issue, and members service responded telling me how to opt into refill reminders. This tells me the feedback system doesn’t send feedback to the appropriate department, membership service is out of touch and doesn’t even know about the dosage reminder system, or both.
2022-10-24
Express Scripts customer review
I’m extremely happy with the Express Scripts program. It’s nice to know that I don’t have to go to towns over to my drugstore to pick up a 30 day prescription. In really bad weather. It’s nice that it’s delivered directly to my door and in most cases it’s actually cheaper than the pharmacy I was using, I was using CVS and it is a better deal than Cvs gave me first many years I highly recommend using Express Scripts. They are extremely easy to work with to explain certain situations, and they actually work with you not against you like some of the pharmacies do. That is why I gave her five stars and by using Express Scripts, I’ve save myself a ton of money this year and next year with the cost of food and gasoline going up that helps a lot. 👍
2022-10-20
Should be called “Unorganized Scripts”
Twice in a week I’ve had doctors send in a prescription to Express Scripts and Express Scripts keeps indicating they need further approval from the doctor…as in from the doctor who prescribed the medicine in the first place.
Almost every time I have to get a prescription through Express Scripts something like this happens. For one reason or another, it’s never a seamless process where the doc sends it, they fill it and ship it. It always involves me seeing a prescription never got sent out, and it’s still pending for some reason. Me spending 2 hours of my day on the phone back and forth with them. Of course customer service “can’t make outbound calls” to contact the doctor and resolve it. I always call my doctor who’s like “I sent it to them, I’ll try again.”
If you can avoid this company and go local, I recommend it.
2022-09-04
Be Careful Using Express Scripts
About 25 years ago my endrocologist prescribed testosterone.
The last few years I have been using pump gel with good results.
On 3 occasions I ordered my prescription from Espress Scripts supposedly a three month supply. Each occasion I received only one month supply and was charged for a 90 day supply.
Having done this twice I used a local pharmacy paying only slightly more and receiving a 90 day supply.
Having being prompted by your website I called your pharmacy I was again assured that I would receive a 90 day supply.
I again ordered this prescription and again received only one month supply but was charge for a 90 day supply.
Calling your pharmacy again I was finally told that you cannot send me a 90 day supply due to some regulation.
Since trying to use your service I have lost 6 months of medication.
I have been deceived 3 times over several years by not being told you cannot ship a 90 day supply.
Wondering if you have charged my doughnut hole the full 90 day price for each occasion..
My also uses your service and was sent a prescription after cancelling it on the website. After many phone calls this issue was resolved and was told to call and cancel and not trust the website.
Have used Express Scripts for many years but am considering looking elsewhere this coming year.
2022-08-28
One problem
I thought my Ropinorole 3mg was on auto refill. And it is the most important pill I take. I was told my Doctor was requested to renew the prescription in March 2022and did not respond. This has caused me several sleepless nights as I ran out unexpectedly. Now I am told it will take over 10 days just to obtain approval by my Doctor. I am going to try an emergency refill Monday and it is a National holiday so not much chance. I am partially to blame for this , but I cannot believe a medicine I have been taking for years was allowed to expire. I think my age had something to do with this, but I need all the help I can get. So this is why I scored a 4 only. How could there be a way to set up a warning system for essential medicines such as my ropinorole?
2022-07-12
Quick and easy way to get your meds!
I love using this pharmacy for all of my meds-it is so easy to use and you can get refills automatically sent right to you which alleviates the issues of remembering to call in your refills then picking them up! You can get spoiled by these services real quick! If there are any questions you get a phone call and/or text. They will contact your doctor when you need a new script saving you time. They make the costs very clear and tell you ways you can save money on your meds. Customer service is excellent-they are very patient and willing to take care of any issues you may have. Can’t say enough positive things about this pharmacy!
2022-03-11
Happiest with Express Scripts
I love the mail order pharmacy that Express Scripts provides. They are efficient in processing my prescriptions and deliver them in a timely manner. Above all they are accurate. I have two prescriptions for the same medicine but in different strengths. Never a problem for them. Whereas my local pharmacy would mess my order every month by giving me one strength and not the other or calling with the Q, “You have two different strengths of medication which one did you want filled?” They could NOT comprehend I needed both medications of both strengths EVERY month. Express Scripts has high caliber pharmacists that get to know their patients and their needs. I couldn’t be happier with their service and their reasonable prices!
2021-04-06
I love home delivery
I was always a little weary about receiving medications in the mail, but any worries I had, have been completely dissolved. It is so wonderful not to have to keep up with when I needed to go to the pharmacy for refills. I get an email when my medications are ready to be filled and I have a few days to make changes (if needed) then I get an email that my medication is being processed then one when they ship. I like knowing what’s going on. They take care of calling for a new prescription when needed. I’ve called on several occasions and it’s always been very helpful. The representatives I’ve talked to are knowledgeable and handle everything. I like good customer service and I’ve always gotten it when I’ve called.
2021-03-04
Definitely not my first choice
The majority of the time things go well with Express Scripts, however if there is a bump in the road it can turn into a disaster. Several months ago due to my current doctor relocating to another state, I switched primary caregivers and and even after numerous calls to express scripts by both myself and my physician staff I had to wait weeks and weeks to get things straightened out. At first they did not recognize that my new doctor was a valid practitioner which he has been for many, many years and is highly respected. Secondly when I called I was typically transferred several times each time having to explain my situation from the start. One of the clerks I was speaking to had trouble understanding my situation due in part to having children in the background. This was not a complex situation I was trying to explain, but no one person wanted to take the time to listen and correct their system to recognize that I had simply change doctors and to fill the prescriptions that the new doctor had entered
2020-12-10
Much More Efficient
When you have several medications to fill each month this service allows you to keep track.
Efficiency is number one as well as their customer service. They take there time, research while your on the phone and want to be sure they answered all your questions. When you have illness the last thing you want to be doing is running back and forth to local pharmacy monthly to get your medications. These medications are mailed in 90 day supplies. The on line app is easy to use, easy to reorder and keep track of your refills and delivery’s. Do yourself a favor and use this wonderful service. Your life will become easier.
The whole process is a great time management tool. Thank you Express Scripts for making my life and my illness more manageable.
2020-12-05
Opinion from Navy pilot’s wife
I have used Express Scripts to fill my prescriptions for many years - ever since I married my husband, a retired Navy captain. I have a number of chronic illnesses so my medication list is a long one. Without Express Scripts, the costs I would accrue in order to get all the meds I need would be pretty daunting so I am so thankful to have Express Scripts backing me up.
In addition, I am very grateful that through Express Scripts I am able to get my meds via the U.S. mail system as I am totally housebound due to COVID and also to the fact that my poor health makes it simply too hard to ambulate.
Prior to his death from COPD and Parkinson’s disease in 2015, the number of meds that both he and I had to take during that time was daunting so it was indeed ma blessing that we were covered by Express Scripts. We had so much to worry about that we just didn’t need to have the worry of excessive worry prescription costs added to our problem pile. So I will always be thankful that Express Scripts has been such a valuable part of my family’s health support system.
2020-03-02
Health Care Plan 5 stars, App could be better
The reason for only 4 stars are that #1 the app offers to keep track of how much medicine you have, however you have to input when you refill a medicine, rather then them update it automatically. #2 the app is slow to sync when a prescription is processed/shipped/delivered and I mean sometimes by three days #3 This may be more of a ‘plan’ issue “con” then ‘app’ but if you refill a prescription and it’s too early to fill (you have the option of as early as a month-online to refill) rather then the day it is dispensed, you will be billed the day you refill online. #4 their is an option to send a secure message to the RX company through the app. But you must log into the app continually to check to see if it was responded to, rather then being alerted through an email, letting you know that it’s been replied to. #5 Twice I’ve had issues logging in. Sometimes it’s after an update, or when your fingerprint doesn’t register but password does. The support center actually recommends that you delete their app, then reinstall. This is under FAQ in the support Center online.
Again, these are just small grievances of the APP, nothing that reflects on the overall plan itself. I simply wanted to layout why I only gave the app 4 stars.
On a side note:
I save an enormous amount of money by using their mail-order service. I think overall they are an excellent plan D for Medicare patients.
2019-10-30
Discontinued medication coverage
A medication I have been on for over five years has all of the sudden been removed from TriCare’s approved medication list. Back when I was prescribed the medication I had to try 3 or 4 other medications before the prescribed medication would be covered. I completed the required trials and none worked. Then, it was approved. I have had good outcomes with the medication. My family has a history of stomach issues and my grandfather died of stomach cancer. For TriCare to just decide to cancel the coverage without talking to current patients on the medication is irresponsible and inconsiderate. Now, I must return to the doctor and begin a new set of experimental trials... for what??? I do not appreciate the lack of support from TriCare and Express Scripts. I will complete the trial, as required but when/if they don’t work again, I will write my senator and congressman. I am not a test monkey and feel like that is how it is being treated.
2019-10-24
Worst app ever
I have never written a review for an app. However this app is so terrible I had to. The app is equivalent to a rock. Pointless, you can look at it but it has absolutely no value. You can modify anything on your account, you need to use the website. This app once again similar to a rock sits there on you phone worthless, just like express scrips. Who do nothing, give you terrible service. Call you at all random hours throughout the day/night. Oh and last but not least OVERCHARGE you for medication. Zyrtec (OTC allergy medication) they wanted $70 for a 30 day supply. This is like I said an OTC allergy medication that ranges from $7 to $20 on the high end. When I explained this the operator this is what they said “oh I’m sorry sir”. Not they will look into it or try an help nothing. Using this company at free will, I feel is similar to giving yourself a voluntary enema. Being forced to use this shoddy company due to insurance providers. Priceless. Fire whoever runs this god-awful dumpster fire you guys call express scrips.
2019-10-16
So easy to use.
This is easy to use, easy to understand. I always have lots of questions & this app has the answers & the information I need. Eighteen months of my medicine history is readily available. Options & costs are clearly right there to read & understand. It's so simple to place an order then track it. The turnaround time is very good. This means no travel time or transportation costs to get my prescriptions. No long wait in lines at the pharmacy. It's convenient, economical money wise & time wise. Saves me a tremendous amount of time & money & I am able to place orders quickly & easily any time, day or night using my smart phone, iPad or computer! I'm a huge fan!❤️
2019-10-07
Love The Express Script’App
Love The Express Script’App😊👍
And How Well Easy To Transfer From ‘Like Walgreens -> When , my ‘ Doctor finally got a prescription accepted my insurance!! Was so excited to see that the medication was listed on my account for future fillings!!! And I received my letter from my insurance shortly afterwards! I believe that the pharmacist were trying to call me before i went to refill at Walgreens , but we have such terrible phone signal service here where we are temporarily & that is another awesome!! We are helping my mother in another & express & our’Dr have been awesome at helping us with being away from our home State ! We so appreciate everything and both my husband & I are feeling healthier because of the great team effort!!
I know now that I will have consistent good results every month now in getting better!! Thank you so very much!!!♥️
2019-09-07
Implementation lags behind web site
Ordering refills via this app is torturous, and grossly inefficient. Each refill is handled as a single event, unlike the web site where multiple refills can be handled as a batch. After identifying a refill, it is not removed from the list of refills. Requires multiple clicks to another part of the app to see what has been ordered. Creates possible confusion when multiple refills are needed. Grossly inefficient and adds toExpress Scripts cost in filling a number of refills. Using the app for, say 5 refills, ends up with 5 separate packages and mailings instead of likely 1 using the web site.
Although the app does work if clumsiness, and inefficiency means will only use the web site.
2019-08-15
Worst, most poorly organized, non-intuitive app ever
If you have multiple medications with staggered refill dates, the Express Scripts app is nothing but a headache. There are many things you can’t do on the app (only on the Web site); but when you go to the Web site, you find things you can’t do there...only on the app. Removing an old scrip from your list of meds is impossible (you can only “hide” it on the Web site). The refill dates built into the system are always off, leaving you with way too much medication or running out before another refill. And changing refill dates offers only a narrow window according to their guidelines. There are SO many things about this app that make it clunky, confusing and archaic. The Web site is no better. So, often you end up having to spend 30 min on the phone w customer service repeating your personal info over and over again before they can fix your scrips. There’s no good choice here, I guess.
2019-05-07
Rgb225
You’ve really made an app which was easy to use to one which is almost impossible to use! The list format was much easier to navigate. Please change back. Now there are so many duplicate listings of the same meds and some meds are not being shown at all. Please correct since providing accurate medicine information to doctors is essential to maintaining good health. Your recent changes make this extremely more difficult!
The medicine chest is missing. The portion of the app which showed how many remaining pills should be in a current prescription is also missing. These were the MOST USER FRIENDLY aspects of the previous version and now they are no longer available! Pure stupidity and uncaring attitudes for your customers is demonstrated by these recent changes.
Reply from Express Scripts
If you still need prescription assistance please private message your member id, phone number and date of birth. Thanks. -Stephanie
That’s not going to help. I handle my parent’s meds and a once useful app has been reduced to uselessness with these changes. Previously, I could just hand my phone to the doctor and nurse and all meds were neatly arranged. Now its nothing but an unorganized mess. Useless to me, doctors and nurses.
I cannot contact you while at the doctor’s office to get the information needed while we are there. That was why the previous version of the app was so useful. Now, it has no user friendly navigation and this latest version is an insult to your end users.
2019-02-27
Awesome App
My wife & I had to switch to Express Scripts because of a change in my wife’s insurance and we were worried about that because we were already happy with many of the features that the brick and mortar drug stores and pharmacies have built into their particular apps. We were concerned that we would lose that convenience. However we can’t be more happier with this app! Set up was easy, linking our HSA card to the app as well as being confident that it was a secure transaction was evident. And once set up, with a couple clicks, I have my prescription refilled and on its way. And the price? Wow — compared to what I was paying? For what I’m getting? The number of pills that I get with Express Scripts for the price is unbeatable! Thank you for such a good app and system for prescription drugs ordering and tracking!
2019-02-02
This app saved me from headaches
I give this app a five star because it makes my job so much easier. They notify me when it time to reorder, I know exactly what I will be paying, and I know exactly when my prescriptions will arrive. With this app I have never ran short on my medication, and the customer service is right on, they have answered all my questions on one Single call. And believe me I don’t get five stars easily, because everything needs room for improvement, but for now it doesn’t seem to need any improvement at this time. Thanks for this app life for me is much better, I don’t have to run to the local pharmacy, or wait for a text telling me that my prescriptions are ready, express scripts app have make my life a little more stress free.
2018-12-28
Shipping/Contact fail
When I realized that my new prescription was not set up for automatic refill (my bad
—I assumed that once I set it up that it would do that for all prescriptions that were submitted), I ordered a refill through the app and selected 2 Day Shipping since I knew the holidays would mess up the arrival day. I checked the confirmation email that I received and noticed that 1 Day Shipping had been confirmed. Since I didn't want to pay that much, I went back into the app and re-selected 2 Day Shipping. I didn’t bother checking the confirmation email because I mistakenly assumed the problem was fixed. Just out of curiosity to track my package, I opened the email the next day and noticed Free Ground Shipping had been confirmed (I should have checked the email the same day). Apparently selecting 2 Day Shipping will either set you up for 1 Day Shipping OR Free Ground Shipping—but not the actual 2 Day Shipping. The order was placed well within business hours Friday and the order did not get processed until Monday (day before Xmas). So after two days of going cold turkey off my new prescription I should finally get it in the mail tonight, a week later. When I went to contact ExpressScripts I was put on hold and told a wait time of 36mins. So I went online to contact through secure message and it told me all day that sorry, the service was temporarily down and to try again later.
2018-10-21
Outdated technology, often down
Checking the status of your order should be a piece of cake, but how many times have I gotten the spinning disk of death, and a few MINUTES later that the system is down. Why didn’t you tell me that first before wasting my time. Oh, and if you want to contact them, there’s no number to call (why have the opportunity to chat about life saving medications with a human?) you are directed to fill out a form (not in the app mind you, in your browser), where, even though you were logged in, makes you fill out all your information again (forget the form being able to see most of your information in you “pre fill form” feature in your browser), you hit submit to get the message that yes, your message was unsuccessful because their was a technical problem. The frustrating and maddening thing, among many, is I reported this exact same error a year ago. I guess there’s no way to improve things so that angry reviews like this aren’t posted!
Boo.
2018-10-05
Some rarely used fields needs some work
Overall the app worked great from signon to selection of Rx that needed to be refilled. Easy to navigate between patients and prescriptions. All goes well if you need the item shipped to your permanent address. Due to a flexing work situation I had to except and work in a different state, obviously with a different address. The app does have the option for a temporary address which seems fine, until you have to enter in a temporary start and end date for the address. I found these two fields were not editable and I was unable to add a date and therefore got a invalid date error. Was a bit frustrating to try to enter something in these fields but it just wouldn’t work with my iPhone. Ended up having to change the permit address which was not my preference but I did get the job done. Please take a look at addressing the date field from an iPhone.
2018-08-27
Express Scripts Medicare 2018 Formulary and Express Scripts App
27 AUG 2018
The Express Scripts app quoted me incorrect pricing on 23 AUG 2018. Before I visited the pharmacy on Friday, 24 AUG 2018 I telephoned Express Scripts just to verify the prices I looked up in the app were correct. I am glad I did because both medications were priced incorrectly on the app. The representative quoted both as about $3.00 higher. Persons reading my review be aware that the app is not displaying correct pricing. I would strongly discourage using the app. I will delete the app as soon as I finish this review. Also the Express Scripts Medicare 2018 Formulary has typographical errors. Persons reading this review do not trust the formulary either. I would like to say I am not indicating every entry in the formulary is wrong but you never know if your medication listed is incorrectly listed or not in the book at all. The same applies to checking medication prices...you never know if the price that displays on the Express Scripts app is accurate. In the future I will telephone Medicare for all my needs; as well as Express Scripts for all my Pharmacy needs.
Keep in mind we are dealing with the United States government. Thank all of you who read my review.
2018-06-11
Ok but not great.
The app is good, and it is easy to order scripts.
Cons: Changing an alert is next to impossible. Removing a medication is not possible as far as I can see. The virtual pharmacy ID card is not printable and does not contain all of the information the hard copy card has. (I have ordered a hard copy about 25 times, and have yet to receive a hard copy) There is not a section for drugs you may be allergic to. If you are looking to see your claims and history, or medicine history; you are out of luck. The search thinking wheel spins forever and almost always times out giving the message “9999: We are sorry, we are unable to complete your transaction at this time. Please try again later.”. Should you actually reach your history of any kind, forget actually printing it out. Pricing a medication by history is a long shot Only about 10 current medications show up and only about half of those are actually current up to date medications that you are taking. You better be an ace speller. If you misspell any drugs when searching within the app, the search is not smart and will not recognize even a close misspelled medication.
In the world of apps, this one needs some work.
2017-11-24
False Reminders
Enjoy the ease of use for reordering current prescriptions. Unfortunately, I also receive regular reminders (every few days) that I have “0” days supply left for a particular medicine that I have plenty of supply left and have also reordered numerous times. I called express scripts to get help on eliminating these reminders and they have no idea how their app works nor how to help me. They said they would work on the problem and now a month later I continue to receive these annoying reminders. (Just received one again this morning) If they develop an app they also need to secure the necessary knowledge base to help users when there is a problem. I’m beginning to think they don’t have that knowledge base. Beware if you set up any medicine reminders. You may begin getting many more than you’d like.
2017-11-12
Slow, clunky, reminders can’t be turned off
This app has potential. It would be so nice if it automatically updated whenever I get a new prescription with the amount of pills in the new Rx. Right now I have to remember to update the app when I get a new Rx or the refill reminder will keep telling me I need a refill. Based on what a lot of other apps are able to do I don't think that's very complicated functionality to add.
As I mentioned in the title, the interface is also very clunky. The whole menu bar on the left hand side is not intuitive and options are difficult to locate. On the whole it doesn't feel like a lot of time or effort has been spent on this app.
The part that's the most frustrating, however, is that if I want to turn off a single reminder I can't get it to work. No matter how many times I updated, I keep getting all of the reminders that I previously set up. This includes for medications that I no longer take. As a result, I'm having to turn off all reminders. This was the main reason I installed the app in the first place.
2017-11-05
Excellent Service
This is an excellent app and prescription service. I get reminders when my medications are ready to refill so I don’t have to go a day without them. The mail service saves me money and unnecessary trips to the drugstore , especially when I have mobility limitations. My physicians send the prescriptions directly to them, that way every doctor and the pharmacy are aware of the medications that I’m taking. I can also call to get refill of my prescriptions, and they get in touch with my doctor should the prescriptions have no more refills. Company representatives are courteous, compassionate and try to help so I can get the medications as soon as possible. Another feature thatI like about this mail order pharmacy is that I can get vacation refills if I have to travel outside of the USA, and if I travel within the USA, I can have my prescriptions delivered to me where I am. It has been a life saver for me since I have various health ailments for which I need to take medications on a daily basis. Thank you for your services and support.