2021-11-22
Love the company. Great CEO.
Great company to be shopping with.
Updating
iPhone Screenshots
Description
The all new GameStop App puts everything you love about gaming a touch away.
GameStop is evolving its Shopping App with numerous functionality and feature updates to help provide our current and future customers with not only the best videogame shopping experience, but the richest gaming content ever delivered from a retailer perspective.
Your personal information is collected and handled according to the GameStop Privacy Policy and can be found at www.GameStop.com/PrivacyPolicy.html. The California Consumer Privacy Act of 2018 (“CCPA”) provides certain rights to residents of California and can be found at www.GameStop.com/californiaprivacy. CCPA defines sale broadly and California residents may opt out of the “sale” of their personal information as outlined at www.GameStop.com/DoNotSellMyInfo.
What's New in Version 4.8.9
- Bug fixes
- Performance improvements
Seller
Name
GameStop
Information
Developer
Categories
Version
4.8.9
Size
46.8 MB
Game Center
No
VPP Device Licensing
Yes
Rating
Rated 12+ for the following:
Infrequent/Mild Profanity or Crude Humor
Infrequent/Mild Realistic Violence
Infrequent/Mild Cartoon or Fantasy Violence
Compatibility
iOS 11.0 or later
Devices
iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)
Languages
English, Arabic, Chinese, Czech, Danish, Dutch, Finnish, French, German, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Malay, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Thai, Turkish, Vietnamese
App Store: Customer Ratings
Ratings & Reviews
4.7 of 5 (59,840 Ratings)
App Store: Customer Reviews
2021-11-22
Fantastic Company
Great customer service and one stop shop for all things gaming and more, from fresh new games to nostalgic items from your childhood, can’t say enough good things about this company, excited to see how they continue to grow! Power to the Players!
2021-11-22
I can't even checkout on the app.
Just what the title says so what's the point?
2021-11-22
Easy, a Pleasure Really
Really enjoying this app and GameStop The days of shopping exclusively at Amazon are over!
2021-11-22
Having problems with my order
I ordered a 75 dollar PlayStation gift card with a $100 dollar GameStop e-gift card and pressed saved and continue but still haven’t gotten my order even I got charged.
2021-11-21
Free shipping didn’t work
Free shipping on orders $35+ didn’t work.
2021-11-21
Okay app
Needs work keeps logging me out sometimes has loading issues also needs to be organized more
2021-11-21
Great app! AMAZING COMPANY!
Surprised by the new selection of items! Slick app!
Can’t stop. Won’t stop. GameStop.
Power to the players! 🚀🚀🚀
2021-11-21
To the moon!!!
Yep love this app!!!
2021-11-21
Jimmy
Follow my IG Jproductiions
2021-11-21
Amazing app
My go to shopping for all things gaming, electronics, tech, and heck even apparel !
2021-11-21
GameStop
Best customer service I’ve ever experienced. 5 outta 5!
2021-11-21
So many issues
This was my go to app for game purchases, but lately I can’t get any orders through due to in app errors. GameStop has definitely lost a customer
2021-11-21
No value over target and Walmart
It seems GameStop took away 16,050 rewards points and proudly displays my deduction itemized as (expired points) not used between 6-15-2020 and 6-15-2021. It was already an insult that the 16,000 points represent more than $1200 in purchases and would equal a $16 dollar purchase discount. Before I could even use the $15 it was taken away while Buy 2 games Get one Free at Target is an instant 30% off and I don’t have to be a member. 10/10 not a good time would not recommend
2021-11-21
Best store
Good morning everyone! Just finished all my holiday shopping on this wonderful app.
2021-11-20
I love the selection
Haven’t played this video game in two decades. Can’t believe they have this title! i’m so excited! Love you GS!
2021-11-20
This app helps prevent buying games
Clunky, bad and frustrating to the point that all loyalty to this company has been completely eroded. I tried to support you guys but it’s over. I know, it’s not you. It’s me and I’m sorry. (We both know it’s you!)
Don’t bother customer support. Unless you wish to help the employees w/ job search support. How they treat customers shows that they mustn’t care much for them either.
2021-11-19
Love the App
Wonderful UI, easier browsing experience compared to even last year. Of course all things need work, but as far it stand now this app is going to the Moon. 🚀🦍🤲💎🔧💵
2021-11-19
Game Stop is a lifestyle
Game stop is the best company pound for pound out there. Just wait and see.
2021-11-19
App is awful
This app is absolute trash, nothing ever loads, can’t find trade values, and cant find preorders
2021-11-19
Glitchy interface and freezing cart
This app crashed almost every time I opened my cart or tried to check out. It took me nearly a half hour to complete a purchase.
2021-11-19
Always happy with exceptional deals!
GameStop never disappoints with the exceptional deals you can find in store or on app. Any gamer should have a Pro membership to cash in on all the great deals and keep up with the latest in gaming.
2021-11-19
Best company
🚀🚀🚀
2021-11-19
Finally works on New devices
iPhone 13 Pro Max on iOS works finally. Thank you
2021-11-19
Best app out there!
Love how easy it is to shop and filtering categories/items is very easy!
2021-11-19
Please fix
None of the tab are loading
2021-11-19
It crashes
Every time I open it up and click something it just says retry and makes u open again and again and says the same thing. I have uninstalled it and reinstalled it and still same issues. And I know it’s not my phone cuz it’s a brand new iPhone. I never had these issues till all these updates
2021-11-18
Great app to find all of GameStop’s deals!
I love checking out the app a few times a week to look for deals on shirts, games, and hardware! The interface is really nice and there are so many things to browse, plus free shipping on orders over $35 so you can’t really beat that! One stop shop for all things gaming and collectible!
2021-11-18
Cat stop won’t stop
Every single purchase I have ever made from this amazing and caring company has always made me exuberant. The customer service team is hands down and by far the best client care team ever get ever had the privilege to talk to. They care and are always helpful. Do yourself a favor and start shopping at GameStop. You won’t regret it. Power to the players and collectors 😁
2021-11-18
Shopping Cart
The biggest shopping days are coming and your your app won’t allow me to get into my shopping cart. The loading symbol keeps spinning and you end up forcing the app closed.
2021-11-18
Smooth User Interface and Great Products
I have been surprised at how easy the app is to use and with all the great products at good prices. I have bought games and controllers through GameStop, but I was very happy with their recent expansion into the tech world. I bought an iPhone 12 mini that was refurbished by GameStop and I couldn’t be happier with it, especially considering it was cheaper than any other option out there. GameStop will definitely be getting more business with me through this app.
2021-11-17
Pre order
GameStop is a great store and very helpful to the video generation.
2021-11-17
I Love this app so much!
It’s Easy simplified and good to manage orders and much more!
2021-11-17
Horrible App
Whenever i go to make my purchases, the app just loads and loads and loads all day man, i can’t buy what i want because they can’t fix the app correctly! GameStop is officially trash..
2021-11-16
Great experience.
GameStop has impressed me more and more every time I shop there.
2021-11-16
The app keeps getting worse
The app constantly crashes, logs me out of my account on occasion, and changes my store location on the fly by itself some times.
2021-11-16
Terrible
Terrible business practices
2021-11-16
Amazing app and service
Super fast and easy to use. Love that it syncs with my account and my rewards and discounts. Easier to use than Walmart or amazon and target. There’s no better place to shop for anything than GameStop. I always check GameStop first for the best deals.
2021-11-16
Can’t use Proclub online certificate
We pay for proclub and have no issues using our membership coupons in store. However, I can’t say the same for the online rewards coupons. When I try to purchase online rewards coupons with our points, we have no trouble being awarded those coupons. They show up as purchased and redeemable. When we try to use them, it states it has just sent me a verification email. First of all, I’m not sure why I need a verification email to redeem a coupon already available for use. Secondly, I never receive the email! We have applied countless times and received countless pop ups stating a verification email is on the way yet we receive nothing. My guess is that possibly a long time ago, I opted out of GameStop promotional emails. I still receive emails from GameStop…just not promotional emails. This would have been done before becoming a proclub member. Even after explaining this to customer service reps, NO ONE has offered a solution to the problem. They tell me to use my computer not my phone. Done! They tell me to check the spam/junk folder of my email account. Done! We’ve been rerouted through representative after representative with no solution to date. It’s frustrating. We won’t be signing up for pro club again!
2021-11-16
GameStop App
Great to shop online for the holidays. Very much recommend GameStop app.
2021-11-16
Super Buggy
The is unable to find ANY existing stores, and every single time I put my address in, it removes the street address from my address, only keeping the number address. This causes orders to never arrive at my home, and the shipping companies to return them because the address doesn’t exist.
2021-11-15
Pretty new, same old trap house
There are still features to this day that have not worked for months now. The trade-in screen still freezes, the coupon codes they send sometimes do not work on the online store but will work in the store, after the clerk rigs them to work. For a store with this long of a track record the app should be a lot smoother. If they’re actually going to compete with Amazon they need to step their game up and squeeze every bug out and pronto!
2021-11-15
Buggy
This app needs a huge update. It doesn’t show accurate inventory at your home store, or almost any store. It also buffers and takes very long to load. I’d recommend using GameStop.com over the app. To be honest, even the employees recommended using the website over the app.
2021-11-14
The best game store around
Top Notch
2021-11-14
Slow and glitchy
From finding a game to trying to purchase one this app keeps fighting me. I’m just that stubborn customer that eventually figures out the path of least resistance 😂
2021-11-14
Great App Hodl GameStop
Really like GameStop’s think geek shirt collection!
Hodl!
2021-11-14
Clothing
So many cool choices on clothing! Repthe907
2021-11-14
Great Experience
Great app
2021-11-14
Love the app
Very user friendly and more variety in shopping items then you’d think.
2021-11-14
Scam — Sold me a $6 game for $60!
I bought a $60 yesterday and I wanted to trade it in for WWE 2k19 today and they told me my game is only worth $6. SERIOUSLY?! THE GAME I WAS GIVING THEM JUST CAME OUT! CROOKS!
2021-10-21
Amazing progress
First off, dopest company on the planet with god tier customer support. The app was archaic a couple of months ago but has moved light speed to the year 2045. No more crashing , needs Apple Pay in the check out screen. Also needs to not empty my cart every time I switch screens. Otherwise , this is smooth like butter. Please give us better photos of clothing with higher res. Everything I bought in that department came and was better than expected but you’d never be able to tell from the photos. Seriously though, big e-props to game stop for suddenly becoming absolute units in the tech world, retail world, and my world. I love you , see you and keep making clothing with the rocket emoji cuz , you guys are exploring the universe .. of video games. Gogogogo lfg
2021-10-02
What a transformation - Love same day delivery!
I’m so pleased with the service GameStop continues to execute on. The transformation of this company from what it was just 2 years ago has been absolutely amazing. I’ve shopped at GameStop for over 10 years, and it’s never been better. The new focus on quality customer service is phenomenal - it rivals any company I’ve purchased products through, at any point of my life! I mean this!!!
I love and greatly appreciate the same day delivery. I like having hard copies of my games, so the fact that GameStop can typically always get me the games within hours of purchasing, is why I will continue to be a loyal customer.
Aside from this, the LARGE selection of new and different products now offered via their website, which speaks to gamers and pop culture alike, is really exciting to see and will definitely replace as a main source for Xmas shopping and gifting in general - not to mention, they just have a ton of cool niche stuff that I want for myself.
Loving this company.
Can’t stop. Won’t stop. GAMESTOP!
2021-08-07
Getting better and better
Over the last 6 months or so this app has been continuously updated and it is only getting better and better. They have incorporated new pro rewards features and have started selling nearly every piece of home electronics you can imagine, tv’s, pc components, even kitchen gadgets. They are also running rewards members only specials to cut down on scalpers. I was able to snag a PS5 bundle over the weekend with this program. They sent me an email 1 hour prior to the sale. All you have to do is login at the time stated and then add the item to your cart. A popup will state as a rewards member hit refresh and add the item to your cart again. I did this for maybe 2 minutes then got a popup to verify I’m not a robot. Completed the purchase and had my new PS5 2 days later! I’ve been waiting over a year to find a certain AMD CPU and NVIDIA GPU for retail pricing with no luck, and no chance anytime soon from the looks of it. These big chip manufacturers could take a page from GameStop here and learn how to get their products to the consumers. Not just hand them over to scalpers using bots so they can mark them up 2x or 3x and sell them on ebay. It’s absolutely disgusting and it’s so nice to see a company fighting back!
2021-07-30
Little glitchy
Love you and I love the new app. But I wanted to let you know what I saw. I’m on an iPhone and when I was swiping down to the bottom the screen kind of glitched out and jumped up and down really fast. Like hundreds of times a second fast. I thought “oh that was weird,” did it again, and got the same result. Basically swipe down to the bottom and swipe down and just hold your finger down.
Maybe you’re already aware, maybe not.
One more for you, I placed (my first!) order, and I put in my current address. I just moved and still had my card attached to my old address, so long story short I used the wrong address. Then I went to correct it and put in the correct address, replaced the order, hit submit, and the app froze and gave me your spinning grey loading wheel for around 20 seconds, then they just froze. I closed the app and reopened it, and my cart was empty.
Long story short, you should make your app work like a google doc, not a word doc. Don’t need to hit save, whatever you put in is automatically saved and even if it freezes and crashes, it’s right there.
I really appreciate YOU whoever is reading this, and hope you have a great day. I love the direction this company is moving and wanted to share my feedback so you can continue to grow better.
Thanks!
Andrew
2021-07-17
Keeps getting worse
This app just keeps getting worse and worse in my book. You keep taking stuff away, and now I cannot even look at my pre-orders? I order some of those years in advance and I rely on that to remember which ones I have pre-ordered. Bring this back, and bring it back NOW! I’m already about through with shopping at game stop for several reasons and this will be the last straw if it doesn’t come back. I should NOT have to go into store to check on something that has always been there, and if it’s still on the main website why even bother having an app if I can’t do anything on it. Also sick of the double cart thing it keeps pulling. I want one game not the same thing 2. This is the 2nd review I have ever left on an app, and both were one stars for this app. Literal last chance. Fix it.
2021-07-15
What Happened???
I used to rely on this app a lot. I had a wish list full of games I wanted and I could see the prices upfront and I could see which stores had the games I wanted. Nowadays, I can't even look at it the same anymore. If I want to look at the price of a game I want, I have to have it in my cart? Why? Can't I just search the game I want and have the price be right there? Why did they get rid of the wish list system? It helped give me a list of possible games I want right then and there and now I can't even save any game I want to my wish list? Why? As for the game availability, what was wrong with what you were doing before? It saved a ton of time just fruitlessly going from location to the other. What happened to the app I relied on so much? Why all these drastic and unhelpful changes? Why?
2021-07-12
Improving all the time
This app has honestly felt bare bones for awhile, like just a shell for the website. There’s a lot more functionality that I’ve been noticing lately - and it’s really making it easier to shop, see unique deals and… well, it seems GameStop is quietly adding a *lot* of categories to their shop. Look for yourself! Tons of collectibles, toys and other cool stuff are being added under the hood. Heck, I just bought Legos from them, that’s new. I see a bright future for this app, and this company if they’re pivoting how I believe they are.
2021-05-25
GameStop won’t stop, buying GameStop!
Hi my name is Brandon and I’ve been shopping in your store since I was a kid. Now that your transforming into an e-commerce giant for all your electronic needs I will be continuing to shop at GameStop and only GameStop any time I need any electronic device.
I’m a first time investor in the stock market and I’m happy to tell you that I’m all in on your company. I truly believe in GameStop and I believe HF got greedy and planned on running GameStop into the ground for there own personal gain. I won’t stop, can’t stop, buying GameStop and hope to see this company grow so I can pass my childhood on to my kids. I don’t have a lot of money and I don’t come from money but I will hold 100 GameStop shares till I die and pass those on to my kids. I just wanna truly thank DFV,RC and his team for making dreams come true, even if I have to lose everything in the process.
2021-05-05
horrible app horrible business
I’ve been a customer with GameStop for years, started when I was 15 and am 24 now, I’m fairly tech saavy, however the GameStop app has made me feel as though my “rewards” are nearly impossible to get. Consistently I never receive points for purchases and have also redeemed my points through the all for digital coupons TWICE just to lose all my points from my hard earned cash. Their solution is to call customer service and they will be able to redeem your points. Customer service was unable to help me as the representative said that she saw my coupons but was unable to refund my points due to the fact that the coupons had expired. I had explained to her that I was unable to use my coupons as this is why they expired and she told me there was nothing else they could do. Not a super big deal but very upsetting when I spend over 100$ just to save 10$ and I am unable to even save the 10$ Super sad that a company that I used to love has turned into a company that many of my friends and I have grown to dislike. ALL in all DONT GET THE APP AND DONT WASTE YOUR BUSINESS WITH THEM. you’ll ultimately waste money and time with their “power to the players” mantra.
2021-04-14
Don’t waste your time
If you’re getting this app in the hopes of getting something look elsewhere. Not only are their deals garbage but their checkout procedure is ridiculous as well. You might think you’ve snagged something good only to have your moment ruined by the amount of hurdles you have to go through to checkout but also the fact that this is a first to pay experience. Your shopping cart means nothing if you can’t enter your credentials fast enough. I had a PS5 bundle in my cart and proceeded to checkout only to get error after error message claiming that the amount of traffic was causing system errors and try to checkout again in a few minutes. I waited a minute and tried to check out again and then get a cart empty message and “sorry but this item is now sold out”. It was in my cart!! This won’t happen in a store so why let it happen on your app.
2021-03-09
Love the company but the app needs work
I absolutely love the app and the store it’s the only place I shop for games and other related items. I also love the fact that I can order this stuff online but I’ve noticed that the app is not accurate when it comes to what the store has in stock. When I go to my local store and see the games and other items then look on my app over half the things in the store are not listed on in the app which really brings down the profits and it makes people not want to use the app. Also the app is very glitchy every time I try to order something for pick up I press the check out and pay option then it glitches out and says there was an error in my transaction which is really annoying and also when I preordered a game it took me 1 hour to finally get it to go through because it kept glitching and saying that there was an error. Over all I really love the store and will still shop here but the app definitely needs improvement and updates for me to use it. I have had multiple times I was going to buy some games then it says error and I just give up and not buy them at all.
2021-02-11
David H
This app is the worse. I order items and they get canceled without any reason as to why the order got canceled. There’s a number to call which I did and it says sorry we missed you, please call back at our office hours from 8am. I called at 8:30am...unbelievable! Took the money I had to pay for the items and now I have to wait 3-5 business days for the money to return after your app canceled the order for whatever reason. This has really got me angry. Absolutely one of the worse transactions I have had using an app. Unbelievable!
2021-01-29
Game Stop 100 years!
And together we're gonna run around, GameStop, we're gonna... do all kinds of wonderful things, GameStop. Just you and me, GameStop. The outside world is our enemy, GameStop... we're the only.... friends we've got, GameStop! It's just Me and GameStop. Me and GameStop and their adventures, GameStop... ME AND GameStop FOREVER AND FOREVER A HUNDRED YEARS Me and GameStop . some...things.. Me and Rick and GameStop runnin' around and... Me and GameStop time... a- all day long forever.. all a - a hundred days Me and GameStop! forever a hundred times.... OVER and over Me and GameStop... adventures dot com.. W W W dot at Me and GameStop dot com w..w..w... Me and GameStop adventures.. ah- hundred years..... every minute Me and GameStop dot com.... w w w a hundred times... Me and GameStop dot com......."
2021-01-25
GameStop has really stepped it up, and looks promising!
In the past couple decades, GameStop has most certainly left a bad mark on our memories of selling us short and then turning around and selling our very items that were purchased from us at mere pennies to an exorbant price tag of near new or a ridiculous offer of an in-store credit; however, in recent months, GameStop has come under new direction with a promising new plan to revamp the online gaming community in ways we as consumers have never experienced! It seems that with a fresh mindset and a new head on it’s shoulders, GameStop may no longer be the cheapskate of the block, but rather the turn of the century!
2020-12-26
Broken app/website
It’s insane how many issues I have trying to use the GameStop website or app. Firstly, I redeemed my points to buy something and when I checked out, I realized I wanted to change my order so I removed the item from my cart, but GameStop acted as if that item that was removed still had the $5 off still attached. So, I essentially lost what I had earned and had to wait 30 minutes with customer service before getting my points back.
Next time, I learned from my mistakes, went through the checkout process but it timed out for no reason and same issue again, GameStop acted as if I had already used my $10 off, now. This time, I talked to customer service and was promised my points back but I was given nothing. So I was lied to.
Now, as I am writing this, the cart is broken again. THIS TIME all I get is an error any time I try and access my cart. So now I can’t even check out at all. It’s completely broken so I can’t even use my pro membership to get things.
GameStop is so broken it’s ridiculous. I can’t believe a company so big has so many issues with its software and the lack of care for customers is just ridiculous. I will never use these services again, and will only get things while in store from now on.
2020-12-10
Incorrect information and bad customer service
I downloaded this app to purchase a game for my son. I had called the store and they had one copy of the game available. I was informed that in order to hold it Inhad to purchase the game in the app. (No problem, completely understandable.). The app was not reflecting the information provided by the store, showing instead that it was completely unavailable. I called customer service, and after being rerouted several times was told by the representative that they too were showing it was available in the store. (After asking me several times if I called the store.). At which point I informed the rep that her statement was impossible, considering she didn’t know my location or what store I had called. She then said, “Oh, yeah, well I can look up the store’s information now for you.” The call ended there.
2020-11-28
Shouldn’t have updated the app
I mean it’s streamlined. The design isn’t bad either. I should love it or even like it but the biggest thing I used to do on the old version of the app was add games to my wishlist. I would go to it when I was ready to buy a new game. Instead of searching the entire app. I’m really disappointed it’s not there anymore. That list was very helpful so you didn’t have to remember all the games you wanted to buy at some point. This app is almost useless to me now. Also, the search bar is terrible! You can’t filter a search by more than one console. I just tried to search Xbox one and PS4 games and it didn’t let me. When you’re done with one search you have to reset the filter and search again for the next thing. Smdh
2020-11-04
Needs work
The app looks much better now but the newest version has removed the check in feature which gave you 5 points for everyday you checked it. 5 points isn’t much but it adds up.
The app itself is not always accurate or sometimes it still directs you to the webpage version. Preorders, purchases, and trade ins are delayed.
Lastly the stores don’t utilize the app nor do they even know about it. The could harness it better to show how points matter and how you can monitor your trade in potential.
Locally a store has even prevented items from being purchased with a one per household rule that is not printed anywhere making people either go to another GameStop or another retailer all together.
Maybe a GameStop social media team to read his out and help customers. Price match policy. Waiting lists. To name a few ideas.
2020-10-20
App is CRAP
So, as a very, very long time customer to GameStop, I am extremely disappointed in their app functionality! This all started with the last app and has gone downhill ever since! The pre-order tracking function used to allow the customer to view exactly how much they owed on the item. They took that feature away... Then the app stopped showing all the pre-orders at one time. Some times it would show items and sometimes it just wouldn’t. Now, with this “new” overhaul, when going to the “pre-orders only” tab, it always shows “No connection to server” error message! What is the point of this app other than being able to locate the nearest GameStop location?!? Very disappointed in this cr-app!!
2020-10-13
Why did you update the interface?
The GameStop app after the developers changed the layout is now confusing. Where do we go to check in to receive power up rewards points? The only thing felt to have been improved after the renovation is the overall aesthetic and that is still flawed. Currently there is a “1uP” sale promotion within GameStop and conversely in the app and the first side scrolling of images doesn’t match the description; personally I was unaware that the Star Wars force pack contained a Detective Pikachu game for Nintendo 3DS, or that the “ultra slim charge pack for Xbox One” was in fact a Super Smash Bros 3DS game. Who asked for this update again? Either way please fix the issue regarding the interface mapping and clearly direct users to the proper navigation channels and not just information stating that we are able to when in fact there is no way to.
2020-10-11
If I could score this app lower I would
I liked the set-up of the old app. At least I could find things easily enough. This new version is complete trash. You can’t see what you have for pre-orders (granted that functionality has been unreliable of late to say the least, but still), the stupid app says I have 3 active offers but won’t tell you what they are. Most of the options in the app take you to the website instead. This app is so worthless now, I’m going to delete it off my phone until they fix it, as I now have to go to my local store anyway just to find out what my account is doing. Whoever was in charge of this new app and whoever signed off on it should be fired, as they clearly don’t want the customers to know what they can even DO WITH THEIR OWN ACCOUNTS.
2020-10-07
Okay App but has glitches, needs work
As a consumer I have had nothing but great experiences shopping at GameStop for all my video game related products and the team at the store I shop at is 5 Star Good! The app however is a different story and unfortunately the App isn’t fully functional and though it recently received an overhaul it still is not very consumer friendly and I have experienced numerous glitches and problems with the app! One issue that has been extremely frustrating as a consumer is that the “Pre-orders” tracking feature has not been working in I don’t know how many months! I can’t remember the last time I was able to track my pre-orders without having any issues! Currently, when I select “Pre-orders only” under the “My Orders” section of the app all I get is an error message that says “No connection to server” and as such the app is incapable of displaying my pre-orders :/ I have even had trouble placing orders through the app and instead have resorted to visiting the website or calling the store in such situations. Overall it has a decent interface but GameStop still needs to fix the functionality of the app!
2020-10-06
Definitely recommend and clap for the new experience
I was pretty surprised with the delivery time and got the stuff ordered quicker than I expected besides its COVID-19. The new app experience is very seamless. Helps find stuff easier. Buying item is a breeze. Hate apps where it’s stuck forever in checkout while I am desperate to get the stuff quicker. I also did notice the recommendations are just great!! Showing new vs pre owned prices side by side is a killer. I ended up buying two extra games😊 overall great update and keep bringing easy stuff to help us buy more from you.
2020-10-02
The new App (October 2020) is absolute trash
The new App is trash. The point of an app is convenience. It should offer something that the website doesn’t. Personalization.
But no. It’s just a basic search page. Everything else is gone.
I liked the old app. I knew where everything was. It made sense. The layout was easy to use. Everything was findable.
I click on Rewards, and it’s a generic page that tries to sell me on the membership I already have. It doesn’t have my points or anything else besides a big ad.
I click on Profile, and it’s just my old email, my number, and my past orders.
I can’t find my coupons or my digital locker.
I can’t view my points or cash them out.
There are no trade values or current promotions. Just a “deals” page that isn’t really deals, with items that aren’t available or aren’t on sale.
My new messages are from orders I picked up last year. It says they’re from this last weekend.
It consists of just a homepage to search for items, and the misleading “deals” page that’s the same thing, an empty profile, and a rewards page that’s just an ad.
What was the marketing team thinking here?
Uninstalling.
2020-10-02
1 STEP FORWARD 2 STEPS BACK
After many years they finally overhauled the GameStop app and the only real improvement is finally being able to see your online order info in the app. However now you can no longer check trade values and you can no longer see what you have preordered. For those who don’t know you use to be able to preorder stuff in store and then the app would show what you have preordered, at what locations, how much you have to pay off and how many days until release. Although this feature stopped working like a year ago and now it’s just gone. Not only that but other stuff is missing like how much store credit you have and many other features. Guess what the store credit feature also stopped working about a year ago, their internal systems that communicated stopped working and so instead of trying to fix the issue they just removed the features. This is a joke. This app is completely useless and it still directs you to their website for stuff like the deal of the day and more. GameStop is clueless.
2020-09-20
Good app, but...
It works great when I want to get to something quickly, but it acted funny when I went to buy something. I went to buy a game, and it said my card had an error, saying it basically wasn’t working. Now this is probably my error because I didn’t realize I didn’t have enough cash; however, when I realized it wasn’t working, I held off and let it be, but I got an email later on, saying it went through as a pending payment for the same order, saying it may charge me THREE times for the same order that said my card wasn’t working! It hasn’t gone through, but still, don’t make it go through as a pending payment and scare people of being possibly given a penalty for something that wasn’t 100% their fault.
2020-09-16
Pre-Orders Need to Show in-app, they don’t.
I’ve had the GameStop app since it’s release and have been a long time GameStop customer. Nothing excites me more than new game releases of which I’ve already pre-ordered. I loved the feature on the app (when it worked) of being able to see my pre-orders for new releases and how many days were left until their launch date. Unfortunately this feature stopped working about a year ago for me and I have deleted and redownloaded the app multiple times as well as resetting the filters in the “pre-orders” tab. It would be great if they could fix this simple issue because I would love to keep track of the games I’m hyped for using the app.
2020-09-14
Good app idea but ultimately broken
When you’re able to pay with Apple Pay the app works great but when that availability isn’t available I have to use my actual credit card. The problem is that it’s impossible for me to delete my old payment information in the app as a result I can’t use my actual credit card because it has the wrong information saved when I try to save a new information it doesn’t overwrite or create a new credit card to save meaning I have no way to buy a new games using this app since most of them cannot be paid for with Apple Pay and cannot be pre-ordered. To add to the frustration with the app when I go to click the Feedback button and select the different options none of them work it’s laughable. If the company can’t fix these problems and respond when people bring up issues then there’s really no way to GameStop will be able to succeed.
2020-09-05
Convenient but...
The app is pretty convenient for buying stuff online for home delivery. That aspect is fine, but what I cant seem to understand is how they have yet to make this app work on iPad! Seriously, this app has been out for so long, you would think it would be optimized. I opened it on my iPad, and its just a weird crunched down screen. It directly mirrors the iPod/iPhone app! The image doesn’t even stretch to the iPad screen, and worse, horizontal mode doesn’t work either. I have a keyboard cover for my device, and I cant even browse the GameStop store like a desktop or laptop can. All the iPad gripes aside, it’s fine if you still like going to Gamestop, plus its basically the only way you can access gift certificates to redeem with your points! (Was gonna talk about the lack of real rewards, but that’s a GameStop thing not an app thing. Not fair to the app if I include that.)
2020-06-23
Failed app by a failing company
The app rarely works, but when it seems like it is, the info it supplies is wrong. An item I searched for wasn’t available to order but was listed available at a GameStop 45mins away. Google says their hours are 10am-9pm. I leave at 9am, double check the app one more time and it says its in stock. I get to the store and a sign on the door says opens at 12pm. So COVID-19 I get it. I go grab some food and wait until 12pm. I come back and there is 2 people waiting out front to get in and the doors locked. I ask them if they’re there for the item I came for and they say no, so great. We wait for another hour and a half and the store “manager” comes out and says he can’t open because the system is down and IT told him they can’t fix it. I then ask him if he has the item I came for and I’ll pay cash. I know sales tax is 7.5% so I’ll just add 10% just to be safe. He then tells me that he doesn’t have any in stock and when I point out the app he says, and I quote “The app is garbage and never has correct information”. So if the companies own employee says it’s garage then one star it is.
2020-04-08
Bad Estimated Dates
I don’t have a problem with waiting for my package it’s just when they give inaccurate dates for it to come. My package said 2-4 day shipment (by the way I paid 6 dollars for express shipping and regular was 4-7 day shipping so I got overcharged 6 dollars) and it’s already the fourth day and all the items are not even ready to be shipped out. Another annoying thing is that I bought a bundle so all the items should come together but no they are going to ship me the items on different days, and since it’s a bundle you need the one thing just to work the other things, so honestly why should you buy the bundle if they aren’t going to come together. So it’s probably going to take about 2 more days for it to come. Another thing that I dislike is that they don’t tell you your package is going to be late they just ship it anyways. Again I don’t have a problem with waiting a extra 2 days but I dislike it when they have inaccurate shipping dates.
Also I’m sad because I’m stuck in quarantine and have to wait even longer for something that should have came in 4 days or less days. 😢
Because I want it and I want it NOW!
( joking )
2020-03-24
Don’t shop here
Not to mention the fact they are bordering on bankruptcy, I waited three days to get a response to my inquiry and still haven’t received any info. They also shut down their phone lines as soon as they announced store closings. After that, I spent an hour on hold waiting to have my question answered, and was immediately hung up on after ‘hello?’ I then waited another hour and was told to ‘go to a store location’ for a refund for my preorders. THEY CLOSED THEIR STORES. I understand coronavirus is leading to expanded measures, but for the people in your call center to TELL ME TO GO TO A STORE THAT IS CLOSED, WHILE THEIR IS A SHELTER IN PLACE ORDER IN MY STATE, not only is IGNORANT but DANGEROUS. I am not risking my life for your company to do their jobs. You promised me I when I preordered I would be able to pick it up. Then, when you told me I COULDNT pick it up, you told me to go to the same location that you announced was CLOSED. Terrible company, shop somewhere else. Just declare bankruptcy so all your employees can work for a company that deserves their time. If I could leave a zero star review, I would. I have already filed BBB complaints. Good day.
2020-03-14
Needs improvement but still good!!
The app needs improvement (just like the main website) because for example searching for items doesn’t always work well, and if you click on an item when you back out it will show stuff you already scrolled past, etc. That being said, I love how you can check in every day and get 5 Power Up points (not much, but I will take them!) Also, you can make lists of what you want, etc. and it will track the trade-in value of stuff if you want. Lastly, when I look for store availability, it shows more stores in my area than the main website. Definitely worth getting!!
2019-12-19
Trade credit issues
Yes, so when you open the app at the bottom right is a tab that reads rewards. And when you tap on it, it takes you to your powerup rewards page. In the middle on the right side of the page right over top of the tab for gamerinformer that reads view latest is a tab that reads card details.
Now when u tap on that tab it opens up your card details like, membership status and account number. So at the bottom of this page is a message that reads(want to have easy access to your trade credit? Provide your membership card pin). And when u tap onto the message it takes u to another page.
So on this page it shows the back of a physical card where u would find the membership card’s PIN number. And under the card is a symbol and the words enter membership card pin with 4 squares under them. And under the squares is another message that reads (I don’t have a pin). We who have the digital cards don’t have a pin to enter so how can we have easy access to our trade credit when we don’t have a pin?
That part of the app needs work cause even the store workers and the GameStop help line have no answer on how to help me access my trade credit. In store they didn’t even know how to put the trade credit on my account. They gave it to me on a trade credit card. Please update that part of the app so it’s easier to add and access trade credit on the digital cards.
Thanks😁
2019-10-17
(Updated) Great but
Original : The app is a great way to keep track of everything preorders, perches etc.... but their has been a problem that has came up. My preorder of a game says it’s active but under (like I bought another game) it say it’s inactive/canceled. I’m going to call the local GS store to see if it has been canceled, I’ll update my review after I see if it’s still active. Y'ALL NEED TO FIX THIS. 5 star app only getting 2 stars till fixed
Update: they’re just having a problem, the game will still be delivered but, they don’t know why the app/receipts are showing that (inactive/canceled wile still showing the game is still active above it) still a great app but 3 stars till they fix the problem
2019-08-30
Good until...
I was using GameStop to add games and a ps4 console and I had 12 stuff in my cart and then added a pack for one of the games i wanted and then it said added to cart continue or go to cart and when I pressed continue I looked at the cart icon and it said one and I got so mad but I said oh ok and I added everything back and then added a different pack and it did the same thing, and I got even more mad but I thought that it would have done that for the last time and when i did it again and the same thing happened, I got so mad more mad then the time when I glitched down the stairs and got killed by a default in fortnite, so I deleted the app and downloaded it again wish me luck
Please fix
2019-08-13
Good Company, App Needs Work
There is a lot of misconceptions when it comes to GameStop when it come to their memberships, trading policies, returns and so on. The one thing that they need to work on though is the app. Sometimes it doesn’t show my preorders and most the time it doesn’t tell me the right date of when my preorder product comes out.
I would also like to mention that the company doesn’t hide anything from their customers, there policies are always printed out on the back of the receipts so there’s always a remember of how returning a product works. Last time I bought a preowned system their policies are also written on the box right under the name of the system I bought. I would say that those you complain that they are being scammed have ever thought about the call and demand of an item that is being traded or returned.
That and I’ve save 100s of dollars using the pro membership and I maybe go to gamestop 3 or 4 times a year. I’ve never had my point taken for coupons unless I have redeemed them myself as it is a simple setting on your account page that you have to change when you officially set up you account online. Plus it gives you 250 extra points if you do finish your profile... THIS PART IS FREE BTW. I don’t know about you but I like free things... enough rambling now, overall great company but I would see about maybe sending out a overall new update for the app so it works smoothly like it use to...
2019-07-21
Not great
This app has some some nice features but ultimately is just frustrating to use. When your trying to search for games some of the filters don’t work. For example the pick up in store filter will show me games I’ll click on them and it will say not available in my store. My biggest issue is when you are scrolling thru games it will just randomly bring you back to the top and you will have to scroll back down again just to get a little further then previously and have it go to the top again. This has been a problem for a long time on this app and they have done nothing to fix it. You basically can only use this app to look up specific things. The trade in value feature is nice if you like to trade in games. I also like how it tells you if an item is in stock and at which store. Nothing can really make up for that scrolling problem for me though.
2019-06-28
Please fix the app
I love GameStop even with the absurd return credits lol but I’m giving it the review towards the app. It works fine but there’s this really one annoying glitch that keeps happening. When I’m scrolling through games and click on a game to see the details and then return to the list of games, the same games keep repeating. You keep scrolling down until the page is loading to load more games and the same games appear over and over again. I have to close the app and open it again for it to reset and then if I check out the details of another game, the same thing happens and I have to do the same thing to fix it which is close the app completely and open it again. Please fix the problem it’s very annoying. Once again, I love GameStop and have no problems with it. This review is towards the app. Thank you!!
2019-04-22
GameStop
Let’s be realistic, we all know we love GameStop but also hate them at the same time LOL ! The reason why i say we also hate GameStop is because their really cheap !!! A perfect example of this is i can buy a brand new game for example a Xbox game for $6o and let’s say i open the brand new game infront of them. Even if i didn't play the game and i open the wrap in front of them and try to sell the still brand new game just without the wrapper, GameStop will probably give me around $3o the most and that’s just me being nice to GameStop. How does that make sense? How do you give me $3o for a game that i literally just bought not even a few seconds ago and opened it in front them and tried to sell it back to them? All you had to do is put another wrap around the game and bang it’s a brand new game, & and give me what i actually paid for. But since GameStop will forever be cheap there’s probably no changing their policies! But i also love GameStop because they do sell their games for cheap too.
2019-03-26
Why even bother
Don’t use this app. Don’t even shop at GameStop unless you absolutely have to.
I had a GameStop manager explain the app to me for a full 10 minutes telling me how great it was, and all the awesome features that come with the app, and how I should pre-order all of my figures from now on, etc.
So I place my order for general grievous and wait. I go back two weeks later to pay money on it, he tells me that it was never ordered for that store. Even though he was the one who specifically set the location for my home store
For some reason the pre-order was active online, but had never been specifically set to at home store. Meaning it would not have showed up on release date unless would’ve went back. So I’m glad I double checked
I put money down for a second pre-order, and now I have two active pre-orders that they can’t seem to be able to cancel. I told him that I wasn’t paying for two and they told me not to worry about it. However yesterday I paid the final amount on it and they asked me if I wanted to pay on the other one soooo who knows
The app also won’t let you search for in stock products at certain stores
What’s the point
2019-03-05
So tired of sale notifications.
I have turned off all notifications in app, and outside of the app and I'm still getting notifications. It will log me out randomly, sometimes while in the middle of trying to do something, and it's super unreliable.
Also it won't let you send feedback, even while logged in. It says you have to "set up a mail account". I've also had issues with not being able to pull up my power up rewards, saying my password that I've used 100x's is wrong so I have to reset it...
The list goes on. I've tried to call someone and talk to them about the notification issues and other things, but after waiting on hold for 30 minutes while I had to listen to two girls spoil the plots of games, and try and sell me others instead of just music I finally just hung up.
2018-11-23
Complaint! Since I won’t be helped!
I placed an order for Pick Up on an Xbox one X Fallout bundle in white that was on sale for Black Friday at $430+taxes. That was on a Sunday, they had already closed the store so I passed by on Monday to pick it up, and the cashier tells me that they cannot hold any products that are on sale. I said fair enough, they have plenty of them in stock so there should be no problem, BUT when it came down to the order I had placed, he couldn’t do anything about it. Instead of just checking that order online since I did place it and it went through, they made me spend ANOTHER $430+ tax at the store to get the Xbox. I placed it on a Sunday, it was processing until Tuesday where it changed to “Ready For Pickup” and that they’re gonna hold it for 7 days. Doesn’t make any sense, they’re gonna make me wait about 9-10 days or more for me to get my money back instead of just canceling it and having the money be refunded within a few days or so. I emailed them twice but got no response. I also called and I wasn’t helped at all, I was just told the same thing, “You’re gonna have to wait until it cancels itself.” Are you kidding me? Def not a good experience at all
2018-06-26
It’s okay, but not great
This review is done on an iPhone.
Let me preface by saying I love the handiness of the app, but it could use some work. Should the app change, my score and review will change accordingly as well. I would really like to see this app flourish and have both customers and employees save time with this app.
Pros:
-Quick access to account information
-Easy coupon redemption
-Shows ongoing promotions
-Preorder information readily available
-Trade-in tab is handy
-GameInformer articles readily available (I have their membership, this probably affects availability of GameInformer articles)
Cons:
-Does not show every item available
-No Image Gallery; images are not large enough either
-Search engine needs tuning; when going to an item page and backing out to the search, it loads the beginning of the list again.
-Redirection to the mobile website; it seems the app isn’t equipped to handle certain things like the mobile website is capable of.
-GameInformer article icons unload and reload when scrolling or switching tabs.
-Every update logs you out of the app if you had an account logged in.
-Semi-Minor Issue: Cannot use barcode scanner for trade-in.
-Semi-Minor Issue: Dates for the beginning and end of promotions. (Not related to app functionality; consumer Quality of Life change I’d like to see.)
-Minor Issue: I’d like to send feedback without having to use my email.
2018-06-03
Needs much improvement
How are you a tech company with a crappy app? I would expect this kind of garbage from a plumbing app or a grocery store app but from a video game store?!
Not sure if anyone else has this problem, but if you’re scrolling through more than approx. 20 items on a list, you’ll start seeing duplicates. For example, search “statues”. It’ll give you a list of hundreds. However, after scrolling through just a few, you’ll start seeing the same statues (in the same order) over and over again as if the list isn’t going anywhere and it’s stuck on an infinite loop.
Furthermore, one random day this app decided to log me out and now even with the CORRECT email and password (believe me, I checked a dozen times) it keeps giving me an error asking me to try again later. Well I have been trying again later, and later, and later - and it still won’t let me in. I asked the dude at my local GameStop and he said he hadn’t heard of any issues with it (of course he hasn’t 🙄)
Long story short: there’s a reason there’s so many bad reviews here. One bad review? Maybe it’s a bad experience. But hundreds/thousands of bad reviews?! Yeah, this is on GameStop.
FIX. YOUR. APP!
2018-06-01
Constant issues with this app
I’ve had this app for a couple of years. When the app is actually working it has a few great features: 1. The trade stash which gives you an estimate on trade-in values for items you may want to trade; 2. Redeeming rewards points for coupons; 3. Looking up an item, checking store availability, and placing a hold request. These are the features I use the most (again, when it actually decides to work).
As other users have pointed out, the app is really unreliable. It is common to have store employees say the app has a “glitch” and is being worked on. This can be very inconvenient if you planned to use a coupon or redeem points and the app gives you errors. I continue to use it because it’s more user friendly than the website (in my opinion). I do wish they would actually consider the reviews and maybe find a better developer that can build a functional app.
2018-01-29
App is extremely unreliable
This is my first ever app review which means you can see that there was something I clearly needed to get out of my system. Put plainly, this app is extremely unreliable and a complete waste of time. To be honest, I believe you should always start at Gamestop’s website to get what you need...definitely not this app.
If you forget your password, and try to click the ‘send email’ link, you will be pointlessly mashing a dead button that never sends an email. Also, their error messages are extremely vague and don’t give you direct info on what went wrong. Lastly, I can never see my account reward info on this app—it seems to crash every time it tries to fetch this information.
Just to explain that I’m not writing this out of a single, bad experience, I’ve been encountering these issues for months...even after updating. Usually 10/10 times I have to switch over to their website. I am a software developer myself, and I just wanted to say that the current release of this app is simply unacceptable. I love the Gamestop store and I enjoy my membership with them.. but to make lives harder for your members (instead of easier) is just bad for business.
2017-12-08
Terrible support (Power Up Card)
Trying to register your power up card online? Good luck! Don’t buy the power up card they will tell you it takes 2 days to become active and for me it never switched over and really? 2 days what are we in 1995? Lol Called the store they said go to the website, which takes you to GameStop’s website. Searched online for the support number and waited 42 minutes till someone answered. Then they wouldn’t let me make sure it’s active because I was not on the main account holder. I understand security but you can activate the card when I have all the info, card and receipt in front of me purchased by me. They wouldn’t even check, about to take everything back, will never buy the pro card against. Man GameStop I really liked your store for a long time and now this...from a tech you need a better process or company to rely on.
2017-10-09
Very disappointed with the apps design
I am very disappointed with the apps design and excess ability. Let’s say you have someone who is visually impaired and they have a niece, nephew, or a son, or daughter. Maybe the parents, or grandparents might not play video games, but the examples that I have mentioned do. You would like to be able to be independent and shop on this application for video game systems, or games. Unfortunately, if you are visually impaired and use voiceover, you are unable to do this. I understand that app developers are not familiar with voiceover, this is one of those times, that the app developers should be familiar with voiceover. It’s on every Apple device that is out there running the latest iOS. I hope that game stop take a look at this and re-designed this app. Turning on and off voiceover does not help us. I am not going to use the magnifier option in accessibility to run my iPhone battery down. That makes absolutely no sense. I would like to even shop for myself using this app. However, I can’t. Because of the reasons I have mentioned above in this review.