Name: Amtrak
Rating: 4.6 (189651 reviews)

Updating

Amtrak

Released: 2011-08-09

Free 0%

Version 6.0.7

Free 0%

Version 6.0.7

Released: 2011-08-09

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#23 in Top Free Apps > Travel

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#13 in Top Free iPad Apps > Travel

Description

Discover the convenience of traveling with Amtrak. With the Amtrak app you can get simple and intuitive access to all the travel information you need, whenever you need it.

• Show your eTicket while onboard, including multi-ride and monthly passes - no need to print

• Purchase one-way, roundtrip, multi-ride and monthly tickets with dollars or Amtrak Guest Rewards points

• Check train status

• Find station information

• Edit and manage your account profile

• Save credit cards for quick checkout

• Send your eTicket to Apple Wallet

• And so much more...

With the Amtrak app, you can do it all right from your smart device.

What's New in Version 6.0.7

Thanks for choosing the Amtrak app. We continue to fix bugs and improve the experience. Please check for updates frequently to take advantage of the improvements.

Seller

Name

National Railroad Passenger Corporation

URL

http://www.amtrak.com/mobile

Information

Developer

Amtrak

Version

6.0.7

Size

138.6 MB

Game Center

VPP Device Licensing

Yes

Rating

Rated: 4+

Compatibility

iOS 14.0 or later

Devices

iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPhone 16, iPhone 16 Plus, iPhone 16 Pro, iPhone 16 Pro Max, iPhone 16e, iPhone 17, iPhone 17Pro, iPhone 17ProMax, iPhone Air, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPad Air 11-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi + Cellular, iPad Pro 11-inch (M4) Wi-Fi, iPad Pro 11-inch (M4) Wi-Fi + Cellular, iPad Pro 13-inch (M4) Wi-Fi, iPad Pro 13-inch (M4) Wi-Fi + Cellular, iPad mini (A17 Pro) Wi-Fi, iPad mini (A17 Pro) Wi-Fi + Cellular, iPad (A16) Wi-Fi, iPad (A16) Wi-Fi + Cellular, iPad Air 11-inch (M3) Wi-Fi, iPad Air 11-inch (M3) Wi-Fi + Cellular, iPad Air 13-inch (M3) Wi-Fi, iPad Air 13-inch (M3) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)

Languages

English

App Store: Customer Ratings

Ratings & Reviews

4.6 of 5 (189,651 Ratings)

App Store: Customer Reviews

2025-11-07

Just OK

I really don't understand why an app used by this many people would still have this problem. For years I couldn't add my trips to my Apple calendar nor any calendar. Now I can add them to my Google calendar which I never look at but it still won't give me the choice of adding it to my Apple calendar. Really poor to still have problems with this after all this time. There's nothing in settings to change to choose your calendar and I don't have this problem with any other app.

2025-11-07

Did

2025-11-05

Not dependable.

Crashes while trying to research trips and fares and doesn’t offer student rate options like the website, which is even more frustrating than the App.

2025-11-05

Lagging

The app continuously lags. Multiple times to receive a message where the app is unavailable when trying to click through various settings.

2025-11-04

App does not load

As of writing this review, the application takes a very long time to load if it even loads at all. I use an IPhone XR so maybe it’s too outdated for the app or the app is poorly optimized for this particular phone.

2025-11-03

Love riding the train!!

It is so easy to book and ride this train. Hassle free transportation from around my home base to the Sacramento area to the San Jose area and all points in between…no traffic to hold me up!!! Love it!!!

2025-11-03

Clunky app freezes frequently

The app always freezes at some point and I wind up just buying my tickets on the website. This has been happening for years.

2025-11-03

Amtrak

Worst app ever created. Too slow, authorization requirement is unnecessary, can’t receive codes in a timely manner.

2025-11-03

Future Trips Not Saved

My husband made travel

Plans and when I log in I added my # and “found” our reservations. The app does not save the info under my record. So frustrating!

2025-11-02

Format

Need to have the site in landscape mode for mobile devices

2025-11-02

Not flexible

I dont care what day just get me there and it keeps saying Not Available that day so I keep having to click each individual day. I have been doing this for half an hour i give up

2025-11-01

Version 6.0.7 Does not work

Version 6.0.7 Does not work or start up. Version 6.0.6 works.

2025-10-30

Bug won’t let me book the correct date.

When booking, the return date keeps defaulting to a day in the past and the app won’t let me change it. Unable to book my trip through the app.

2025-10-29

App looks good but keeps crashing

I’ve tried to book the same trip — the Auto Train to Florida— three times. I get to the purchase button. I click on it and it just tells me an error has occurred. It won’t let me do anything. And it won’t tell me what the error is. Otherwise the flow is nice. Please fix.

2025-10-29

Is okay

This Train service is okay From time to time! The only problem I have is the Fact that they have No WiFi on some of there trains, Which I don’t understand one bit. Greyhound oFFers it on all there buses! But yet a Million dollar train company supposedly can’t oFFer it on there trains, Makes No sense whatsoever. That and some oF the people that they have working For them are kinda rude to say the Least!

2025-10-28

Terrible service

Always late! Terrible rewards

Program!! Terrible business all around!

2025-10-28

Map & list useless!

From my first attempt at the app, I’m in an area. I don’t know the cities and it’s impossible to go through the list and know which one is close to where I am located. I go to the map and it doesn’t show an Amtrak station anywhere. I used google maps & found the closest station so I now know the name of the station, and it’s not listed. This is a ridiculous app, no wonder Amtrak is in dire straits if it can’t even get this correct.

2025-10-28

Points

I rode in the sleeper car from Kingman to Los Angeles Union Station and I will never ride in that car again. It was filthy. They didn’t have me on schedule. Someone else had my room when I showed them my schedule. They acted like oh we don’t have you when did you make your reservation so for paying that much money and no one knew anything about me I will never ride in this sleeper car again. It’s too much money then they told me. To ask for room service I pushed my call light and I waited an hour and nobody showed up. I needed some water. I was very thirsty. I had to go up myself and get water and bring it down so when they told me to ring my call light for something to eat how long was I supposed to wait for something to eat if they couldn’t even bring me some water I would put this ride on Amtrak in the same category as a Greyhound bus except I paid 100 times more for the train ride. I wouldn’t even sit on the toilet seat. It was so filthy. I held it until I got to my destination, so I paid for a disappointment.

2025-10-27

Website

The website is not user friendly.

2025-10-27

Customers Continuously Missing the Target

Bathrooms smell, urine on the floor the for a 20hour plus trip, trash in bathrooms full

2025-10-27

This is a terrible app

It’s slow, and gives a ton of error messages.

2025-10-25

Easy

Book train tickets super fast and easy

2025-10-25

Traveling with family members

Price was more expensive than expected. That is a concern.

2025-10-24

A good ride

I can always find affordable prices, and times that I need. Outside of an occasional delay which is never drastic, maybe a half hour the ride is smooth and effortless. The crew is always polite and efficient. The train is always clean and comfortable. My overall experience has been great. 🥰

2025-10-22

Glitchy

Online reservation asks for Amtrak guest rewards number, but doesn’t accept it. Very confusing site and messages. Told me my bank didn’t accept the fare charge on my CC, but successfully issued me tix and charged card.

2025-10-21

Useless

Why even bother? The app doesn't rotate, and if you try to book a train, nothing happens. It's very AMTRAK, which is just sad. Better to use the website. Or drive. Or fly.

2025-10-21

Better Serves riders

Over the past few years I find that the Amtrak app gets better and better continually allowing you to utilize more aspects of paying for your trips.

2025-10-21

Terribly designed

What are the things a user want to use when opening this app? Ticket QR codes, Schedules, buy tickets. That simple yet you guys managed to failed that. I couldn’t find my multi-ride ticket after going through all items in the menu. Terrible job and whoever designed it should be fired.

2025-10-20

Trip to Montana!!

We had a great time traveling on the Ethan Allen on coach. Then the lakeshore limited to Chicago in a roomette and then the Empire builder to our destination in Montana in a roomette! Attendance were super friendly. Meals are delicious. Would highly recommend traveling this way again. Like to give a shout out to the attendant Noel on the lakeshore limited! Super helpful. Planning another Amtrak trip!

2025-10-20

Hiking prices

Is it just me or is Amtrak particularly Hudson, NY to NY Penn going up so much in price? I have been a Select Plus member for many years and due to the hiking prices it’s unobtainable. I can book a trip over a month in advance and have to choose times that are inconvenient just so that I afford the fare. When did fares jump to $79 coach over a month in advance for the majority of a one way fare? Amtrak, consider that it is cheaper for me to travel from NY Penn to Washington DC at almost double the time and distance, than it is for me to go from Hudson to NY Penn.

2025-10-19

Not working

For several months every time I open or try to navigate the app I get an error message “Let’s Try Again. We are temporarily unable to process your request”. And now my reservations are not found and I need to manually enter them and changing my seats or upgrading no longer reflects in the reservation. Sent feedback several times with no answer

2025-10-19

Amtrak slaps

2025-10-15

Wendy

I travel regularly by train. My train has been late the last few times I’ve travelled which is extremely frustrating and inconvenient. I would appreciate being compensated for the inconvenience, having to reschedule and pay additional for Ubers pick ups hotel arrival time reservations etc AND I my time, free tickets would be greatly appreciated

2025-10-15

Customer

Good people

2025-10-13

Amtrak agents at station

The app is not as bad as the Amtrak agents at the stations, to be specific those black people sitting, mocking, laughing hard and acting rude at the Amtrak of Moynihan Station/NYC, I’ve never seen such racist, rude, aggressive and bad guys in the whole of US like those agents and security sitting there! I tried to report them, Amtrak website wasn’t helpful! It was the worst experience I’ve ever had! Those bad guys should be all kicked out; and a new responsible and well trained team should take their place, and don’t forget to mix please! Don’t make them all black or all white and so on, hire different well trained staff! Hope someone will take my feedback seriously after been treated the worst treatment by those rude and disrespectful people! Hate to use Amtrak again after that horrible experience.

2025-10-12

Great UX

Super easy app to navigate for the first time.

2025-10-12

Trash

Times are not accurate or up to date. You have to go to a web browser to find accurate data. Poor customer service.

2025-10-12

Works when it wants too

The app is great when it works. Most times I can’t use it. The website has errors too. Trying to book and neither app nor website is working.

2025-10-11

Unable to get cost quote with app

No quote costs options

2025-10-11

Very helpful and useful

With the Amtrak app, I can see if my train is delayed or on time. It also makes booking trips much easier

2025-10-10

Say goodbye to customer service

Say goodbye to customer service as you once knew it with some of the rudest, unsympathetic agents you have ever dealt with. You’re on your own if you need to make any changes to your itinerary due to illness and didn’t read the fine print when purchasing your tickets. Even if you were given the wrong info by another agent, it’s your own fault for not memorizing their strict policies. Once a long-time customer, I will now be looking into alternatives to Amtrak. I think Metro North has some good options and better prices.

2025-10-10

Great for regional travel

I use Amtrak every week to travel from Philly to Lancaster pa. It’s faster than driving and only 44 dollars round trip.

2025-10-08

Unusable

Cancel button isn’t visible on iPhone mini. Reservation number isn’t included in train info. Why even bother trying to use. Considering one way tickets between NY and DC are regularly $150+ maybe you could put some money toward a usable app.

2025-10-08

Constant issues

This app needs a total overhaul. So many features just randomly stop working.

2025-10-07

Broken app

They broke the app. You can’t search routes or book tickets. Find Trains button does nothing.

2025-10-07

Thoughts?

Pure joy and amazement

2025-10-07

Why can't I access tickets I've purchased on this app?

When you buy tickets there is no way to access them using the app, and sometimes I don't even get an email after purchasing them. Please add a way for customers to access purchased tickets while signed into the app. Thank you.

2025-10-07

Amtrak service

Love the app

2025-10-06

Purchasing Tickets

My experience so far that It’s better to purchase tickets on your iOS device than it is to purchase tickets on a Apple computer, using the Safari web browser app since it tend to run into errors there than it would on apple iOS devices.

2025-10-04

Horrible

Tried to sign-up. Wouldn’t work. Went to website and did signup, then app would work. Tried to search trains, got 0 hits. Again website worked fine. The app just doesn’t work.

2025-09-25

There are some friction points here

The Amtrak booking system is a winding path in and of itself. This app does a good job of providing a native layer though there is some pretty low-hanging fruit the developers could work on. For instance it is pretty obnoxious to have to enter my entire life story every time I book a ticket, when the website can remember all my information. Personally I am astonished every time my own phone asks me to type in my phone number. It’s another one of those moments where technology seems to grab defeat from the jaws of victory.

The app could improve the ride experience by offering an airplane-style live map that points out notable trackside attractions alongside poignant information like current speed and on-time status.

2025-07-08

Train travel

I absolutely love taking the train to ft worth! I am sadden that I was told it stops October 1st! This is my way to be with family several times a year, I get to take my grand daughters and my nieces and nephew to see family otherwise they only see once every other year for thanksgiving, or my way to just get away for a few days. I get to meet all kinds of new people and have great conversations or I just curl up with a good movie or book and enjoy a few hours of me time. I get to walk around when ever I want, get food-candy-drinks from food car when ever I want, or use the restroom when ever I need. I love I don’t have to deal with traffic on 35 south or thru Dallas or ft. worth. It’s cheaper than gas to and from. I also love the kindness of all Amtrak employees I have met and had any interaction with these past few years! Amazing Travel!

2025-06-03

Rude employee

I got in the 291 train 33st, after boarding the train i went to the food car the moment i step in the food car BOB the man behind the food counter proceeded to scream at me saying if I wasn’t in business class I would have to wait for them to finish ordering. I waited without saying a word. When the (business class) finished ordering another person that wasn’t in business class walk over and BOB served them. When they were done with there order I approached BOB asking him how come he told me that I had to wait but the person walk over after me didn’t. BOB started to yell and curse at me saying it’s always you people!!! I then asked him who’s you people waiting for his response! The conductor saw the commotion and stepped in tell BOB to calm down. I was so annoyed I just walked away as BOB continued to call me racial slurs!! Something has to be done

2025-04-10

Problems that are never fixed

This app has had a few different functionality problems for years and Amtrak just doesn't seem interested in fixing them. If you're checking the status of a train and then switch to another app, the Amtrak becomes nonresponsive when you return with a blank screen. The only solution is to restart the app. The 10-ride remaining count is almost never correct and can be several rides off. The app immediately mutes your music when you open it. Guest Rewards is another ongoing issue that seems to never be fixed: if you want to see your guest rewards account, you can't do it in the app: instead, the app bounces you to the Amtrak website, where you will need to log in all over again. Please make these basic fixes.

2025-02-04

The new update is pretty but functionally poor

I can’t check train status. I can’t look up a trip. When I click on “look up a trip” or the icon at the top to check a train status, it constantly wants to go and reload my upcoming trips.

Also, it seems that to optimize the list of upcoming trips, they have limited the amount of trips it can support. So now, if I book more than that limit, the app and the online list (ie website) starts dropping my trips from the interface. I still have the tickets and can look them up manually (just not in the app see above). Whoever architected and QA’d this latest updated should both be fired.

Update: Just tried the new station to station train tracker, since the app does not show my ticket. The new tracker does not show the track number of the train! This is not an upgrade but a downgrade. Seriously, who is design and testing this stuff ?!?

2025-01-27

Confusing

I wanted to change my departure time going home from my destination. When I clicked departure, it defaulted me to the departing date from my home station and not the departing time from my destination’s station. So I mistakingly changed my entire trip AND lost my roomette ($252). I immediately called customer service and they said no refunds for the roomette even though I tried to get it back. I understand someone else got it right away. But no refund at all for a mistake? I’m new to trains and this app can be tricky so pay very close attention because when you click the dates it defaults you instead of doing what you want it to do. This was 4:30am and I’ve been doing breath work ever since so I don’t lose it on these people haha

2025-01-01

I love Amtrak…

But I hate this new update

I have used versions of the amtrak apps offered for over 10 years.

I even remember the days when there was a contest to “tag-in” at stations you passed and accumulate points(not good for travel) as a fun game.

They had a very decent easy to navigate app until this recent update.

It’s really awful

The way the information. Is partitioned makes it difficult to navigate. The sensitivity from my phone/thumb/app is not well attenuated so I often have to tap on an arrow more than once to get a window to open. When the window opens it’s not in view so I now have to scroll down to see any info that I’m trying to access. Will I adjust to it? Probably

Is it a good direction?

I think not

A lot of apps are moving in similar directions and I have sensed for years these “innovations” are more about the software writers creating new patterns than it is about user-friendliness

It forces me to stay on longer which just might be their rationale. I wish they could go back to the old layout

Quicker and easier and since I have needed to change tickets on the fly much preferable

It’s really too bad since I doubt they ever will

Since I love amtrak and want to continue to ride I will use it

But I’m very disappointed

2024-11-11

FAST TRAVELS

I love the Amtrak, it’s so easy to navigate the app & once you create an account the app will keep track of your rewards earned . Riding the Amtrak affords me the opportunity to sleep for a few hours and not worry about the traffic! The Pacific Liner from LA to San Diego is just beautiful scenery during the daytime and it’s nice and cozy during the evening hours. They were pretty busy this week. I think it’s neat that these college students are saving money and riding Amtrak! The one I rode on Wednesday Northridge to Old Town was very dirty! The seats, floors, under the tables , pull out trays, headrests, windowsills, plexiglass, hand rails were all extremely filthy! I couldn’t sleep because I was trying not to touch that I hadn’t wiped off! The train attendant was extremely polite and very informed about his route.

I will be riding back this week early morning and I am hoping that it is clean! Even though I was riding the last train there still was no reason for most of the dirt it had been there for a while.

Thanks Amtrak for your service 😃

2024-09-29

Difficult to track train status for current trip

Our train is delayed. The app only says “delayed” but there is no indication of the new scheduled time. At first I was able to click on “trip tools” and view trip status. Now, as the train is delayed more significantly, the only options are chancel reservation, change reservation or contact Amtrak. In order to see trip status I have to go to a different screen and then I can only see the status of my departure station, not the new arrival time at my destination, which makes it more difficult to let the people picking us know when we are expected to arrive. I need to do a new search to see that information. (Of course, I have nothing better to do as I wait for my train lol but it is very frustrating and surprising since trip status is such a basic and critical piece of information for travelers)

2024-09-17

Useful to track delays, tickets, and bookings but…

The app is easy to navigate which is really nice but it could really use some basic things; for example, it could use a page that you can put your train number in and it will tell you the current amenities offered by the train and where to find them, i.e. the lounge, if they sell comfort kits, etc. Or at the very least it could use an FAQ page. I had to get my questions answered via Reddit thread while actually on the train… not ideal.

Also, the app doesn’t make it entirely clear whether the train you’re on offers upgrades or not. There was an option to try the BidUp program and if an upgrade wasn’t available, the app would simply say “not available for this trip.” It wasn’t clear if it was unavailable because the train doesn’t have an upgraded selection, if the ticket I purchased didn’t allow for upgrades, etc. it would be really nice if that were made clear.

That being said, the ride itself was comfy and the crew were incredibly friendly!! I would give them a 5/5 if only I could’ve gotten a blanket! 😅

2024-08-24

Lost in Transit - Amtrak Misadventure

Navigating the Amtrak app is like solving a Rubik’s Cube in the dark, but with more frustration and fewer rewards. Just trying to check a schedule feels like a Herculean task. First, you have to log in—because why would you need easy access to basic information? But once you’re in, the app just redirects you to their web page, where you're immediately bombarded with ads for their credit card. By the time you've dodged all the pop-ups and miraculously found the schedule, it still doesn’t load. It’s like the app is challenging you to prove just how badly you want to take that train.

Honestly, I’d love to ride with Amtrak, but at this point, I could probably walk to my destination faster than I could buy a ticket through this app. I can't see how this app isn't intentionally designed for maximum frustration and time-wasting. It’s as if someone decided to create an app with the sole purpose of making you miss your train. Every button is a mystery box, a gamble on whether you’ll get where you need to be—or get thrown back to the beginning.

In short, using the Amtrak app is an adventure in futility. If you're looking for a reason to tear your hair out or just have some time to kill, this app is your golden ticket.

2024-08-06

No Time Updates

At 8:30p, I got a notification via the app that my train was delayed 41 mins. The app did not update with the new time, however, it does have a red banner on the top of the screen stating the train was delayed. When I click for more details, it just gives me the original time frame information. Luckily, I also got a text message w/ the time update. Unfortunately, another notification for train delayed came through around 11:30p. But I didn’t get a text message update & the app has not updated. I have to go Amtrak’s website which wasn’t much help since my reservation information hasn’t changed. I had to Google the name of my train to get a time update. What’s the point if the app, if it is not going to update with delays. Not every train station is located in a good neighborhoods. Updating the times of departure would be helpful. The lack of a time update makes me anxious & it makes me discouraged to ride Amtrak again especially on a 9+ hr trip. What if I miss my train because the website (under my reservation) and app does not update? What if I am waiting in an empty train station in an unfamiliar neighborhood? It’s right. Please update your app & website with the right & easy to follow information. Please.

2024-07-11

Awful. No excuse for how bad it is.

The app crashes. It logs you out frequently and won’t remember your password or run on facial recognition. It doesn’t use a workaround that allows you to use your browser’s keychain either.

If you book an outbound and return, it will let you put both in your cart, go all the way to the end of the booking process, past several pages, before telling you that one (but not which one!) is unable to be booked because it’s sold out or for another reason. It shouldn’t display those trains in the first place. You have to rebook several times to find out which was the bad leg and it keeps displaying those trains as available!

Booked trips are difficulty to find if they aren’t day-of. Marking stations as preferred feature doesn’t work, they don’t save long term.

This is the only name in rail. It’s crazy. This app should be perfect. It should have integrations with Workday so you can export expense reports into that system directly for business travel expensing. It should let you flag trains for broken wifi. It should be pushing deals for snacks in the dining car. It should have maps of the platform that show which direction YOUR train is going so you can face forward if you’re motion sick. It should tell you whether and where there’s a quiet car on the train.

Whoever the product managers for Amtrak are should be fired. It’s been terrible for years. College interns build better apps. This is so far below travel industry standard.

2024-06-26

A flawed and frustrating app.

Does the blame lie with the app or the data engine behind it? IDK but probably both. I keep using the app praying they make it better. So difficult to try to buy tickets using points. And the # of points shown is often completely wrong. But this is also often the case with their website. When I attempted to buy tix today using this iPhone 12x, pop-up windows keep appearing blocking access to clickable options - like “reverse the itinerary”. When I reverted to using the on line version. To actually buy the tix, the app refused to show the new tickets, taking about 30 minutes or more for me to be able to see the ticket. This was a last minute purchase so I needed to actually see the ticket. I really really hope they work to improve this. I want nothing more than for Amtrak to succeed but this app needs some work.

2024-06-17

Going downhill

I’ve been riding Amtrak for years and take a the 7- 8 hour trip from Richmond to Stamford often. This last trip was disappointing on 2 main levels. The train was late arriving in Stamford to go to Richmond. Train ended up losing more time as it was 43 min late. I got an announcement on my phone at 7:59 that my train was going to be 43 min late arriving just 8 min before we got to Richmond.

Worse is the lack of cleaning that is necessary for a transportation service of many people over the course of a day. Trash was overflowing once we arrived in dc and was only emptied after I mentioned it to the conductor. The bathrooms were very smelly and dirty - even at 11 am ( in the quiet car) and terrible by 7:00 pm. Please make some effort in that area.

2024-06-02

Horrible experience

I have had the most trouble entering information for a simple 3-person trip from Chi to Truckee. I'm using an iPad, which has never been a problem accessing hundreds of sites to travel, order merchandise, schedule appointments, and so forth. There have been absolutely no problems in the ten years of near exclusive iPad use. Until now. When I needed to leave the Amtrak page to get info from other apps, the info I'd filled out in Amtrak had disappeared! I had to re-enter all the trip details again.

I paid half at time of reservation, and five days later went to pay the balance. Each time I entered the reservation number (copied from an email from Amtrak confirming my initial payment), it was rejected. Trying all site pages turned up nothing helpful.

Now it's time to call the 800 number and spend an hour on "ignore", uh, I mean "hold."

2024-04-21

Amtrack App

While the app itself is not bad, Amtrack’s overall computer reservation system isn’t great. I just finished a 10 segment 30 day rail pass - an excellent value and quite flexible, definitely recommend - but I needed to change my schedule several times (hence why the pass). Every time but one I had to either call or live chat to do it because the system would just say “an error occurred in our system, please try again.” If the error message had told me the problem, I could have fixed it myself. Mostly this was because only so many seats are available to pass holders so I was hesitant to cancel one before knowing I could make the change, no way to do that without talking/chatting with an agent. I will say all but one of my interactions with agents were great, just a slower process than necessary.

2024-03-13

Not very useful

1. After logging into the app (or website), I should be able to access my reservations without having to know the reservation #. That’s the point of logging in! So the user can find their reservation number and details.

2. It’s not possible to print an eTicket from the app or website. Even Customer Service could not email an updated eTicket to me after they changed one segment of my trip. They said I’d have to “ask at the station.” (With fingers crossed, I guess!)

3. On the app, ticket information doesn’t show Arrival Dates — just the time.

Example: I’m traveling from Chicago to LA, and it shows “April 9 Departure 2:50p” “Arrival 8:00a.”

When? The next day? Two or three days? How helpful is that?

It would also be nice to be able to see the break down of stops on the way.

The main page of the app is cluttered with marketing stuff about “Putting Customers First,” which is exactly what the app does not do. If a customer has reached the point in Amtrak’s marketing “pipeline” that they are using the app, it means they have or want to book travel and need to use the app to access their eticket and trip details— like which day they might be arriving at their destination.

2024-03-10

Bad Customer Service

I usually have a good experience on Amtrak… today was an exception. I have crutches and a boot. Didn’t ask specifically for disability seats and was given an assigned seat… I asked the attendant if this was aisle or window. She barked Idk… were full. Not true because coming from Philly to Wilson the disability seats were available just as on this return trip. She had to help with bags and didn’t seem to happy. I know the job is tough sometimes dealing with the public but a little courtesy and compassion goes a long way…during the trip I could have been more comfortable but wasn’t given that chance. I could have asked for better accommodation but decided I could make it. Thankfully, my seat-mate got off a few stops later and I was able to get the entire seat to elevate my foot.

Sadly, she later got into a confrontational situation with another passenger whom needed to use the restroom during a layover. You don’t have to be nasty to inform customers if a service is not available.

Hope the next experience will be better.

Signed, Limpy Traveler

2023-11-17

Okay but not great

The app is adequate for its purpose, but lacking some obvious features that would help. First, for monthly pass holders the option to reserve a spot on a train has disappeared. The pass still works once on the train, but the lack of visibility on how booked it is otherwise is unfortunate. Second, even when the reservation feature was working, it was not updated to reflect delays. So multiple times I showed up at the station only to find that the train I was reserved on had been badly delayed. The system for booking new tickets reflects delays, so the data is available. Tying the pass holder reservation system into the data that reflects delays seems worthwhile. Third, though less critically, it would be helpful if there was a way to show each stations current arrivals and departures board. Otherwise the app is fine. It doesn’t crash often and is faster and more convenient than paper tickets.

2023-11-15

Do not recommend

Hello,

I hope this message reaches the right audience. I booked a trip to Leavenworth in October though the Amtrak app. When I tried to find a trip, I pressed on the button that states find a train. With this assumption that I was getting a train, and since I’ve never ridden amtrack, I book the first ticket seen. Later when my trip was coming up, I checked on my trip as I was curious what train it was. I googled the number shown and to my surprise 8848 was a bus. With this, I was very confused as this was the only option to choose when booking and I pressed on “Find Trains”. I tried to cancel the trip and I am being charged a large service fee. A fee that does not make any sense to me as I was told this was a train. How am I supposed to know that it’s a bus when I press on find a train. I called customer service and they denied the removal of the cancellation fee. All I wanted was a train ride, and I come out with no train ride, no bus, and less money than what I stated with. I find this process incredibly confusing and unfair for people like me that have never booked a “train” before. As the agent told me, Amtrak assume the customer knows what their booking when they order a trip online. That makes no sense when it was not expressively told to me that it was a bus when I pressed find a train.

2023-11-13

Constant error message

I love Amtrak. It’s less expensive than flying, generally on time, lots of leg room even in coach and is just generally a good experience. I HATE the Amtrak app. No matter what I do, every time I open the app or navigate to another tab in the app, I always get a generic “error” alert many times in one session. I’ve tried updating, logging out, deleting and reinstalling the app and it never goes away. Every time I try to purchase a trip, I get the error alert when I hit “purchase” and then I have to do my purchase in the web browser (which is also not an ideal experience). The app never remembers my credit card info or my address even when I’ve updated it several times. When I have an active trip I can’t use the app to scan my boarding pas because it just doesn’t seem to know I have a trip. It’s a very annoying experience and I wish it was better because I ride Amtrak fairly often.

2023-07-12

Horrific app

You pretty much can’t do anything with this app, maybe a one-way trip if you know all the depot letter designations , if you have to look one up, it opens a whole Nother page that you can’t get back to the other page and it does the same thing when you’re trying to book a round trip pretty soon you’ll end up with four or five pages none of them linked together complete garbage. This must’ve been written by somebody in the second grade because my kids by fifth grade knew how to write software and now that he is graduating high school he laughed so hard at your app. It’s ridiculous a company like yours and you have who riding this crap unbelievable, needless to say, I deleted the app. I guess I will have to go down to the station other ridiculous. What century are you people in. In my company I would’ve fired every single one of you.

2023-07-09

Never again

For the first time I traveled using Amtrak trains and had the most horrible absolutely horrifying experience EVER. I traveled from Portland, OR to Tacoma, WA. An incident that occurred causing train 508 to be stuck more a little over 2 hours at Kelso regarding a semi truck accident. Although I understand unforeseen circumstances are preventable my experience was completely poor from beginning to end. It took atleast an hour before we received Andy update about Why we were sitting ducks at Kelso station. Conductor on board was rude with poor attitude. The cart had No cool air it was 90 outside and due to me arriving at my destination over two hours late I lost my scheduled ride. Public transportation was no longer running I had to spend my last bit of cash to call an Uber to get me home. Going through all that i did makes me feel this would be my first and Last time riding Amtrak.

2023-06-27

Amtrak

Amtrak app is great, it helps me plan my train rides on the east coast. My travel history includes Grand central station in manhattan as a middle point between New Haven CT for College. I was able to use the app to regularly book tickets at Metropark station in Iselin, NJ after getting dripped off and it only takes about 30 minutes to get to NYC, Amtrak travel FAST! The train stops to board new passengers for a max of 5 minutes and handles everything else en route. Only advice I have is stand on the ramp when boarding and be sure to rush to enter the train you bought a ticket for, once seated, after everyone has time to settle in, Amtrak personnel will go through the rows to check passenger tickets and with this app they just scan it, so easy and great! Amtrak business class is great too, high quality is what you get with Amtrak app along with the total travel experience.

2023-05-23

Amtrak big homie

Amtrak is an exceptional transportation service that offers a superior experience to its passengers. The staff is incredibly friendly and accommodating, always going above and beyond to ensure that every passenger is comfortable and has everything they need. The service provided by Amtrak is top-notch, and passengers can expect nothing but the best from their journey. Additionally, Amtrak offers great features that enhance the travel experience, making it even more enjoyable. From comfortable seating to Wi-Fi connectivity, Amtrak has everything a passenger could need to make their journey seamless and enjoyable. All in all, Amtrak is a fantastic choice for anyone looking for a comfortable, stress-free travel experience.

2023-04-18

Beautiful design, straightforward and yet…

…so far? Useless.

From the app, my membership has sat with a “Pending” for months regardless of how many times I’ve logged in give final confirmation. My account on the mobile app seems to have very little synched with the website which is where I end up most times. But it does recognize me and fills in my info.

Ok forget earning points, I just need to get somewhere. At the moment, I’ve tried twice to book a round trip. I get all the way through, choose my trains, go to pay…then get this “sorry your chosen accommodations have change” and basically need to start over. I come back hours later (should be enough time for systems to catch up on what’s available) only to go through the same routine and get the same message.

I’m only trying to get from point A to point B, not go to a Taylor Swift show.

Kidding aside, I’ll try again in the morning from the website. Looks like I’ll be deleting this app. Which is a shame because so many others find it useful.

2023-02-01

Lots of problems

The app needs a lot of work. Trip confirmations for passes seem to be an ongoing issue. The app regularly will say that there are no seats when you hit confirm. That requires you to go to the website and do the confirmation. A five second procedure can end up taking several minutes which is highly inconvenient.

Tickets in the app seem to be inconsistently placed on the Home Screen. You buy a new Pass for the month and the one that is at the top of the page is last months.

The status is all over the place. I can’t count the number of times the app shows a train being on time but the board at the Station will show that it is very late. People use the app to plan trips. If the train is an hour late leaving one station, it will likely be late leaving the next. But the app doesn’t carry those delays through the schedule.

2023-01-13

The UI is mediocre at best

There is no incentive to downloading the app vs. just visiting the mobile site. It’s nearly identical and you have to login again for every trip you want to book and if you’re a guest rewards member- when you try to check your account it just redirects you to the website anyway and you’ll still have to login again. Same with checking train schedules (minus the logging in). The train status feature is inaccurate & no matter how many times your ticket says you can pick your assigned seat after booking- no you can’t. The only slightly positive I’m seeing is that, provided there’s service on the train, once your tickets are booked they’re fairly easily accessible on the off chance you don’t have time to stop at the counter and print one.

2022-10-08

Poor train status

Basically the app is only as good as Amtrak itself, that is to say: mediocre. In particular it was ridiculous that just now at the station my train was either missing or running behind, but according to the train status on the app it had already left ten minutes before! The station attendants were baffled, their system showed the train in another city. It did show up and everyone had to scramble, and the train numbers did not match. Also it did not show which track number to wait at, which is pretty basic. I do like that I can purchase the ticket on my home ahead of time right there on the train itself if needed, however, buying tickets online and having them scanned on your phone has been a thing for a long time. Overall thumbs down.

2022-10-01

What is the deal with the prices!?

The app works pretty well and figuring out a route seems roughly easy enough but the pricing for tickets and times is wild. One day to the next, one time to the next, the prices seem erratic and make little sense to me. The icon that shows capacity seems unrelated to price most times so I don’t think it’s purely a function of demand or time slot. Standardization of prices would be wonderful. I love trains and taking rail for getting between Newark New Jersey and Philadelphia. It’s quick and easy for the most part and would be great to see the line service expanded. Clarity of stops(maps), entertainment at stops(shops), and standardized pricing (X number of dollars per mile, stops, or zones) would make this so much better. Cars on Amtrak are comfortable and the train moves pretty quick. Easier than getting in and out of an airport. Far more comfortable than the buses. Just needs a few tweaks.

2022-09-23

Major flaw - guests can cancel reservations not made by them

My wife went to cancel a trip made by her under her own account and accidentally cancelled a trip I had made for our family to visit a sick family member. She does not have access to my account, yet somehow she was able to cancel a reservation that I made under my account. The only thing I can think of is that I had included her Amtrak membership # when entering the guest information when making the reservation and somehow that gave her access from her account to modify/cancel the reservation that I had made under my account. We had to cancel our plans due to the fact that the price of the tickets nearly tripled when I went to rebook the trip - I had booked months in advance so we could afford the trip. Called Customer Service and they were of no help - I just had to lump it and pay the extra money. Thank you Amtrak for taking away our last chance to visit a loved one - thank the Lord for Greyhound!

2022-09-19

My favorite way to travel

Whenever I travel, I first see if I can take a train. There is something very special about riding on a train. It begins with the train stations which have a lot of history; stately yet romantic in the architectural details. Boarding the train and I settle into a good book. Pausing occasionally to look at the scenery: small towns, big cities, backyards, rivers, graffiti, graveyards, churches, parks; giving me a glimpse of our country. Then I go back to reading. Sometimes I head to the cafe car for a snack and settle at a table there to read. It’s not unusual to share a table with a teacher. They seem to gravitate to the cafe car to grade papers, hahaha, an informal teacher’s lounge.

I much prefer trains to flying. It causes me to slow down and take it gemtle. I snuggle back into my book. It’s good.

2022-09-16

This app needs A LOT of work.

Deleted trips remain on the Home Screen. Sometimes. The app does not distinguish between a specific train trip and the whole journey which might well be several trains. It calls the journey between end points a “trip” too. If you need to delete a specific train, you must choose “modify”. If it asks you if you want to “cancel this trip” it will cancel all segments, not just the one you wanted to cancel.

It’s impossible to construct a journey involving specific intermediate stops. For example, to travel between DC and Seattle with stops in Chicago, New Orleans, and Los Angeles can only be done by buying individual trips between each point. This requires me to check all the connections and times manually and risks that a segment could sell out before I get to it which invalidates all the other decisions.

2022-08-07

Loud employees in the car next to business class

We have a 15 month old trying to sleep on a long trip home, two ladies that work for Am Track we’re have a good old time in their conversation the whole trip, laughing talking very loud; until I had enough and ask another employee if they worked for the train and she was rude and told me to talk to the ppl I was complaining about because she wasn’t working yet. They all were in the same car and it was very rude for them to not care about the ppl who pay for their tickets and give them a job to go to and all before 8am. It’s the last train I will take by Am track due to the rude and unprofessional employees of this rail line. There was also a beverage car between the business car and the car they were in. So there was no reason at all for them to be that loud that we could hear everything they said.

2022-07-09

Worst communication and customer service EVER!

The app which is supposed to be updated in real time says “service disruption” and shows the train coming 1.5 hours late. We waited. For nothing. In the end my child and I had to walk away from the station and seek help.

For decades I have taken Amtrak. I will now avoid them if at all possible.

Here’s what happened today. As I get to the station I have an email because I have an account and signed up for delay notifications via email.

Says the train is cancelled. No alternative transportation, no “jump on in the morning” no just. Sorry tough luck email but hey, Call Amtrak 877 number for help.

I did. Waste of time. 30 minutes twice on hold - dead air hold - for 25+….another passenger had similar experience. At least have the courtesy to say the call center is closed, but no, Amtrak can’t even get that right!

As mentioned above, the app showed COMPLETELY DIFFERENT INFORMATION than the email I received. I took a screenshot of yet another Amtrak “resource” saying yet a different thing “unavailabe”….what I have to say is this is completely UNACCEPTABLE!!! Get the communication consistent from one “resource” to another.

Dealing with Amtrak lately has been miserable for me and my family. In short take the bus, or pretty much any other transportation except Amtrak at least until they can get their act straight cause it’s a CLOWN SHOW now.

2022-05-21

App is okay

You can do alot on the app that the website offers, but I still feel like the app is lacking a lot. One thing I wish it had was when you’re on a trip, you could have an option to look at your stops and where you’re coming up on. There’s a list of all the stops in between for your trip, but I have to access it on the website (app takes me online), and because my trips have had 10+ stops before, sometimes half the list gets cut off and I can’t read the ETAs for the last stops. I wish we could turn on a notification from the app to let us know what stop were coming up on. I’m sure this could annoy people though, so I think being able to turn it off/on would be smart. I also think this would help considering we all know the times are never accurate

2022-02-21

Delayed and Dangerous

My arrival was delayed 2 hours and I found out from someone not aboard the train. The staff apologized over speaker for a delay, but provided no details. I had to call off work. Customer service rerouted me a dozen times before I got a recording saying that what ever department that could help me with the issue was closed for the holiday. This isn’t the reason that this is the first and last time I will use Amtrak, however.

There were signs all over stating that masks were required. There was also a recording played over speaker. There was also a “Covid-19 questionnaire” that had to be filled out prior to boarding.

So why is half the passengers sitting in my car not only mask less- they are hacking, coughing, sneezing all over the place and the staff (walking back and forth) isn’t enforcing anything? It’s like a moving urgent care and I’m literally praying that I don’t catch anything.

2022-01-05

Bad Information

Yes, the app lets you book trains and hold tickets. But the only way to check a train’s status officially is to use the app - even the website refers to the app to check train statuses. So when there’s a major winter storm and you realize there may be a problem with the train, you check the status in the app and it indicates the train is on time. Except you go to the station later to find out it’s not only not on time, It’s been cancelled. For hours. When you could have been arranging alternate transport. The children really wanted to try trains to get to schools and back. We were too happy to oblige; to let them try something different, more of an Experience. Except multiple long delays on the way home because Amtrak couldn’t find engines to switch out, and now more delays because they don’t have a way to keep us informed about train status (I don’t blame Amtrak for the weather; just the lack of information). So much for trains.

2021-12-03

Unmasked

It’s sad when people don’t follow the rules. Especially because they don’t seem to be enforced.

Those of us who do are looked down upon.

The viewing car this morning was “filled” with maskless passengers. One in particular 17-18 years young. Looked very defiant kept sticking her tongue out and and making faces. When I finally had enough I got up quietly and left. That young girl stuck her finger in the air along with sticking out her tongue. I just nodded my head and returned to the peacefulness of my room.

The sad thing was every time the attendant came by she quickly put her mask back on. Her mother or adult companion appeared to reinforce her behavior.

Most of the other passengers in the viewing car weren’t wearing masks either but were more tolerable.

I used to look forward to being able to go to the viewing car especially now since it’s the first time I’ve been allowed to travel since before the pandemic occurred. Now since there appears to be no enforcement I’m stuck on staying in my room on a 4 1/2 day trip across the country because of behavior such as this. This is lousy money spent.

2021-12-02

Capitol Corridor

This should be 5 stars, but I will explain the decrease.

I really enjoy commuting to my job on Amtrak’s Capitol Corridor. For my outbound trip from Sacramento to San Francisco, it is ideal. Unfortunately, the last return commuter train is too early and I have to wait hours for the next train that leaves EMY at 10:30 pm. I get back to Sac at midnight, if I’m lucky. Train 14 is often late, crowded and I feel the short trip Sacramento passengers are misplaced on this train. The train can be 3-4 hours late. Our journey takes 1 1/2 hrs. It just doesn’t make sense. There is no other method of transportation. Megabus has discontinued this run and FlixBus has an 8 pm, but does not offer it most work days Please Re-instate a later commuter train! We need it so badly. Thank you.

2021-10-18

Amtrak ride to San Francisco.

We really enjoyed our train ride from Bakersfield to Emeryville. We were very unhappy that the Thruway bus from Emeryville to San Francisco dropped us off at 555 Mission. We did not realize that we were going to be dropped off just somewhere random in San Francisco. The Amtrak bus stop at 555 Mission is not covered. There is nowhere to sit and wait for other transportation. There were no taxis there trying to pick up fares. It’s just in front of some business. I was so confused that after we got to our hotel I contacted Amtrak by text to make sure the we would board the Thruway bus for our return trip at 555 Mission. When we take another Amtrak trip in the future, if a Thruway bus is involved we many rethink the trip.

2021-09-17

If you need to call Amtrak average wait 45 min

Took a train from Utica NY to Boston witch I had never been. Now the train was over 2 hours late arriving in Boston, at the time not a dime to my name, subway closed and taxi Uber out of the question. Now mind you I had 2 small suitcases and a backpack and laptop! Missed train had to sleep outside, then after waiting on hold for 45 min they tell me I had plenty of time to walk a mile in a strange city with 100lbs in baggage. They were very rude and made it seem like it was my fault that their train was two hours late. Now mind you it would arrive on time I would’ve taken the subway. Then the way I was treated at the station by the attendant her exact words oh this is not how I’m starting my morning and then I asked her if she slept on the street last night? Then she turned around and said actually I did sir. Their customer service is zero

2021-07-02

Trains ROCK!

I have been using Amtrak to visit my grandchildren the last 2 weekends. I haven't seen them for a year because of COVID. I usually fly but taking some 6 hr train rides from Milwaukee to southern Illinois has been some of the nicest traveling I have ever done. Every train was on time, everyone at AMTRAK was smiling and helpful. Even the passengers I ran into were helpful. I helped a smaller lady with her baggage as we departed a double decker to keep her from struggling. Other passengers were courteous and helped each other with opening doors and patiently waiting!

The seats were comfortable and the process was easy! Good job Amtrak, keep up the good work!!

2021-06-18

Horrid, Irresponsible, Anxiety inducing

Amtrak notified me via email that a pre-boarding check was REQUIRED 24 hours prior (the notice was sent well into the 24 hours, not giving me the REQUIRED 24 hours to reply). Rather than click links that could include malware and viruses, I went to view my trip via the Amtrak app. The app did not have a section dedicated to this COVID check. I closed and restarted the app. The app then had a COVID check section. THEN the app claimed not to recognize my trip or info provided (which I also have in print). I am not asking for full on royal treatment (I do not have Markle syndrome: I am a Black woman grounded in reality; I merely ask that vendors, companies, and employees do their reasonable best, and Amtrak apparently can’t manage this simplest of tasks) - however, I do require public accommodations to not make my experience of public travel more grievous or frustrating than necessary.

2021-06-06

Useless for Booking Rooms

Their online “purchasing” system doesn’t update more than once or twice a month, it seems, if you’re trying to book a room for a long distance journey, don’t even bother. Anything they list as “available” isn’t. Have been trying to book one from Chicago to LA for over a month, and kept getting errors. I reach out to Amtrak to see what the problem is, they claim there are none available until the end of the month, 3 weeks after when I’ve been trying to book it. And all they can say is the “website takes longer to update.”

I love riding the train and was looking forward to seeing parts of the country I had never seen. Now I’m flying. What a joke.

2021-06-01

Allow for Landscape User interface on a iPad or other tablets!

Please, its a pretty simple bit of coding to allow your App to adjust to the orientation of an iPad! Many of us use it with the keyboard and having to physically rotate the iPad and keyboard to accommodate the App is a distraction from the user experience!

How about allowing me to order my meal when I make a reservation. This will increase my passenger experience and will make your onboard food logistical experience better! If you have a need to talk with another operator that does this, talk with the Swedish railway company!

Also, how about getting to the point where a passenger can book a particular seat from those available? That passenger experience would also give Amtrak better boarding times, as passengers would be able to stand on the platform in the position where their reservation (car and seat) would stop.

2021-04-04

Worst App on my Phone

This app can barely display your ticket, and most of the time I have to find my reservation number in order to do that. I get a system error any time I try to make a change, and there is no connection to your Amtrak Rewards. It makes no sense. I take Amtrak all the time because the service itself is good in the NE corridor, but you might as well just print your ticket rather than rely on this app.

I realize this is a bad review, but for some constructive criticism, please connect this app with people’s rewards accounts. I would be happy if I could just simply apply an upgrade coupon without having to call Amtrak. Btw the Amtrak phone customer service is actually very good, but frustrating that the app can’t do basic things like show your ticket or connect to your rewards coupons.

2020-09-26

Horrible Experience!

First off the train is not practicing social distancing rules there are multiple riders who are placed directly next to others who are not boarding together, there is a notice on the Amtrak website that there will be one passenger to each row, that also is not accurate or being unforced. Also there is mold in the last cart that sits 12 people. I am sending an email with pictures of that issue as well. And it’s not just a few spots of mold I mean the whole upper fixtures where each personal seats lights are have mold on them. I have videos of that as well. When notifying an employee on board they said “oh yeah that could be black mold” but they still decided to sit my 3 year old son directly underneath it! I asked many times if I could move and they stated “due to social distancing I could not, which was not an issue last month when I rode Amtrak trains. I was allowed to move seats due to my own personal safety concerns.

Amtrak

Description

What's New in Version 6.0.7

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VPP Device Licensing

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App Store: Customer Ratings

Ratings & Reviews

Just OK

Did

Not dependable.

Lagging

App does not load

Love riding the train!!

Clunky app freezes frequently

Amtrak

Future Trips Not Saved

Format

Not flexible

Version 6.0.7 Does not work

Bug won’t let me book the correct date.

App looks good but keeps crashing

Is okay

Terrible service

Map & list useless!

Points

Website

Customers Continuously Missing the Target

This is a terrible app

Easy

Traveling with family members

A good ride

Glitchy

Useless

Better Serves riders

Terribly designed

Trip to Montana!!

Hiking prices

Not working

Amtrak slaps

Wendy

Customer

Amtrak agents at station

Great UX

Trash

Works when it wants too

Unable to get cost quote with app

Very helpful and useful

Say goodbye to customer service

Great for regional travel

Unusable

Constant issues

Broken app

Thoughts?

Why can't I access tickets I've purchased on this app?

Amtrak service

Purchasing Tickets

Horrible

There are some friction points here

Train travel

Rude employee

Problems that are never fixed

The new update is pretty but functionally poor

Confusing

I love Amtrak…

FAST TRAVELS

Difficult to track train status for current trip

Useful to track delays, tickets, and bookings but…

Lost in Transit - Amtrak Misadventure