2025-11-08
Thanks…
Thanks for nothing AmEx. What was once an outstanding app cannot sign into anymore.
Thanks
Updating
+2
#23 in Top Free Apps > Finance
+2
#18 in Top Free iPad Apps > Finance
iPhone Screenshots
iPad Screenshots
Description
The official American Express App for iPhone allows you to access your Account from anywhere. Track spending & rewards, find offers, review your balance, pay your bill and enjoy features only available in the Amex App. Touch ID and Face ID login (on supported devices), gives you quick, safe and secure access. Make the most of your Membership with the speed, security and convenience of the mobile Amex® App.
SECURE ACCOUNT MANAGEMENT
• Enhanced activation experience for you to confirm new Cards and setup your Account.
• Activate your Credit Card for Apple Pay in the Amex App, then simply unlock, tap and pay.
• Freeze and unfreeze your Credit Card instantly at any time.
STAY ON TOP OF YOUR SPENDING
• Check your American Express Account balance, pending transactions and sort charges by amount and date.
• Go paperless with access to past PDF statements.
• Turn on AutoPay to pay your Amex bill automatically from your bank account each month.
• Check your spending power. Enter an amount for an expected purchase and you’ll see if it’ll be approved. Approval based on account status at the time of request
• Filter transactions to see spending and subtotals for each card on your account. For Basic Card Members Only.
PROTECTION WITH REAL-TIME ALERTS
• Turn on purchase alerts to be notified when your Credit Card is charged.
• Receive instant fraud alerts if suspicious activity is detected.
• Never miss a payment with payment due reminders.
• Manage all your notifications in the Amex Account tab.
EXPLORE REWARDS AND BENEFITS
• View your Rewards balance and find ways to use Membership Rewards® points* - from gift cards to credits on your statement.
• Use points to cover your eligible charges via a credit on your Account. *
• See personalized recommendations for other ways to use points.
• Refer a friend and earn rewards when friends and family get an American Express Card through your referral. For eligible Card Members only.
AMEX OFFERS *
• Discover offers from places you shop, dine, travel and more.
• Explore a map of nearby offers.
• Get Amex Offers notifications direct to your device.
MEMBERSHIP SCREEN*
•Benefits apply only to applicable products.
AWARD-WINNING SERVICE
• We’re here to chat 24/7. Start a chat with us in seconds and revisit conversations any time in the app.
We’d love to hear from you! Stay in touch with us using our social media pages: Twitter: @AmericanExpress
Facebook: facebook.com/AmericanExpressUS/
Instagram: @americanexpress
Send & Split® enhances the way you send money and split purchases with other Venmo and PayPal users, all in the American Express app.* Now you can pay friends with more flexibility and without the standard Venmo or PayPal credit card fee§. You can also seamlessly split your Amex purchases with others and get paid back directly to your Card as a statement credit. Best Part? You’ll be the one to earn the rewards for the purchase you split. Enrollment Requirement. Terms Apply. § PayPal may charge a fee when sending to non-US recipients.
The American Express® App and app features are available only for eligible Card accounts in the United States. American Express® prepaid Cards and Cards issued by non-America Express issuers are not eligible.
To log in, Card Members must have an American Express user ID and password or create one in the app.
Apple, the Apple logo, iPad, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license. App Store is a service mark of Apple Inc.
*To see the full Terms and Conditions, copy and paste the following link into your browser and scroll to the bottom of the page: https://amex.co/AmexApp-Terms
For J.D. Power 2024 & 2025 award information, visit jdpower.com/awards.
What's New in Version 7.24.0
We're constantly making improvements to help ensure you have the best experience. In this release we focused on bug fixes and enhancements to make the app faster and more secure.
Thanks for using the American Express App.
Seller
Name
American Express
Information
Developer
Categories
Version
7.24.0
Size
424.5 MB
Game Center
No
VPP Device Licensing
Yes
Rating
Rated: 4+
Compatibility
iOS 17.2 or later
Devices
iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPhone 16, iPhone 16 Plus, iPhone 16 Pro, iPhone 16 Pro Max, iPhone 16e, iPhone 17, iPhone 17Pro, iPhone 17ProMax, iPhone Air, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPad Air 11-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi + Cellular, iPad Pro 11-inch (M4) Wi-Fi, iPad Pro 11-inch (M4) Wi-Fi + Cellular, iPad Pro 13-inch (M4) Wi-Fi, iPad Pro 13-inch (M4) Wi-Fi + Cellular, iPad mini (A17 Pro) Wi-Fi, iPad mini (A17 Pro) Wi-Fi + Cellular, iPad (A16) Wi-Fi, iPad (A16) Wi-Fi + Cellular, iPad Air 11-inch (M3) Wi-Fi, iPad Air 11-inch (M3) Wi-Fi + Cellular, iPad Air 13-inch (M3) Wi-Fi, iPad Air 13-inch (M3) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)
Languages
English
App Store: Customer Ratings
Ratings & Reviews
4.9 of 5 (4,080,344 Ratings)
App Store: Customer Reviews
2025-11-08
Zero stars
I have been a loyal Amex customer for 8+ years, including the platinum business card, personal card and my luxury floral design company business checking. I have had 100% on-time payments for the last eight years. And even though that perfect record history, they recently lowered my business platinum to a $7000 limit, which is absolutely crushing my small business. I have three five-star hotels on contract, all of which are on net 30- 90 terms. I’ll spend $5000 in one day on materials for these clients. I am now having to fund my accounts payable with my personal finances, making me commingle, which is something I have avoided doing for years. When I called AMEX they didn’t seem to care and the customer service has completely gone down hill. As small independent female run company I would expect them to do better and actually support my business instead of undermining everything I’ve worked so hard to build. I no longer recommend this company.
2025-11-07
Best banking app
I have many other banking apps and this one is by fare the simplistic to use. All my accounts are here, selecting offers is easy and it’s simple to request credit line.
2025-11-07
Manager
Honda
2025-11-07
Mr
Best service
2025-11-07
Excellent app overall — one persistent payment display issue
This is a really great app overall — it’s easy to use, and both the menus and the interface are very clear and user-friendly.
But, payment status is showing incorrectly after payment. It still shows a “payment due in ___ days,” and later it changes to “overdue,” as if I hadn’t paid.
2025-11-07
Flop app. Zero Stars.
App is horrible to use. A big red close to limit icon when you are 5k away from limit. Greedy Amex lacking features. Lots of errors except when taking payment. Everything else is a flop. App needs qc. Can’t make future payments although minimum due is satisfied for month. Keeps send passcode when faceid is toggled on
2025-11-07
Awesome
I enjoy how you get to post each thing individually. I also enjoy the plan it.
2025-11-07
Interest
Interest rate is too high
2025-11-06
.
I don’t like how it doesn’t show my due date
2025-11-06
Suddenly quit functioning
After years with the convenience of the app it suddenly claims to no longer work and painstakingly reroutes me to a website where endless authentication is unavoidable. What happened Amex? Truly annoying 😒
2025-11-06
Not happy
Very dissatisfied with American Express long time customer No loyalty.
2025-11-06
My Favorite
Excellent company all around. 10 out of 10!!!
2025-11-06
Thank you for Fraud protection!
I truly appreciate all of your fabulous fraud protection activity. It is most helpful!
2025-11-06
Great App
It does everything you need, make payment, card activity, rewards, etc.. I can access all my accounts.
2025-11-06
Payment WAS Due
Why the change in this wording? For the past several months, the verbiage has changed to indicate a missed payment, but shows zero due because payment was made. I don’t need this stress for no reason.
2025-11-06
Unauthorized blatant disregard from a couple merchants
Recently, I’m noticing an absolute blatant disregard for merchants that charge sometimes triple the amount of what is supposed to be even remotely close to what I would expect them to charge my card regardless if I authorize anything or not. I’m in a customer of Amex for almost 2 decades and the past 12 months. I’m lately noticing an absolute abuse of merchants. And their total disregard for integrity and constantly just charging my card for amounts that were not even remotely authorized.
2025-11-06
Travel section
I have been disconnected over 8 times while booking a trip.
I was asked for codes through text and email over 10 times
While I’m completing a form I was disconnected over 3 times while copying information from another app or email.
This is frustrating and unacceptable. I’m seriously considering canceling this card, it happened at least twice on different dates
2025-11-05
Unable to confirm my card
Customer service has sadly declined. The app doesn’t always allow me to complete tasks. Very disappointing.
2025-11-05
Best bank app
Amaizing
2025-11-05
Lifestyle has improved…
Lifestyle has improved due to the visibility AMEX provides in business, personal, and play!!
2025-11-05
update
Just updated and was promptly locked out of app access due to Amex somehow changing my phone number and the new login sending access code to someone else? Unreal, guess now I don't need to pay anymore eh? Technology is steadily getting more useless lately. Think the peak was the year before kung flu happened.
2025-11-05
Mr.
Mike
2025-11-05
Centurion Upgrade
Whether it was my green, my gold or later my platinum card the annual fee has always been worth every penny.
As an AMEX cardmember for 30 years, I can tell you that there is no card I would rather use or especially travel with. AMEX’s customer service is unsurpassed and having AMEX travel locations around the world that can speak your language and assist cardmembers like myself with travel and lodging including the ability to print me a replacement card on the spot when I needed it the most. Whether I am 15 miles from home or 15,000, nothing gives me the peace of mind like knowing I have one of my AMEX cards in my wallet; and that with a quick call AMEX will suggest an amazing restaurant and get me a reservation someplace great even on a busy night whether in a new city or my hometown. I always pay my card in full and have never inn 28 years been declined for a transaction with the exception of a quick call or text to ensure it’s me using the card.
AMEX Travel was able to find and book a lovely hotel suite to accommodate my specific needs at a time when nobody could get any kind of accommodations because of the number of flights were cancelled including mine.
AMEX found a doctor who came to my hotel room when I fell ill traveling, arranged to have the prescriptions delivered to my room (already charged to my card) and next day private air transportation back home. Literally, a life saver. One of the best investments I ever made was my platinum card’s annual fee.
American Express earns my business everyday and most importantly is a great American company and an enduring example of American ingenuity and unmatched excellence. No other card comes close to AMEX especially if you travel. From when I was starting my first real job to starting my company, AMEX has always believed in me and had my back. As a result of seeing first hand how well run and successful the company is (from a both a personal and corporate cardmembers perspective) I have acquired close to ten blocks of AXP stock over the years. Their investment in me paid off and my investment in AMEX continues to do the same.
2025-11-05
No safety net.
In my time of need, this company kicked me while I was down.
2025-11-04
No expenses by category
You don’t have any visibility of expenses grouped by categories making more difficult budget planning
2025-11-04
Chat with us
Chat with us button under a transaction doesn’t work
2025-11-04
Love it
Amazing card, great benefits great deal.. I hav wall positive to say
2025-11-04
No longer supported iOS 17.1
Look. I don't want to update my phone. Now I can't access this app anymore cause they are forcing you to update to ios18. Security issues aside, you can support older iOS versions if all my other bank apps can. Lazy amex IT team
2025-11-04
Maikel
Love the new app so easy!!!
2025-11-04
Excellent Banking App!
Great design, with easy to understand ways to make payments. Superior protection.
2025-11-04
Good credit card
I have been using this card and it gives me peace of mind
2025-11-04
American Express
The best credit cards one can have. Choose the one best for you!
2025-11-04
Los mejores
American Express is the Best credit card
2025-11-03
Navigation too confusing
I can’t figure out how to do basic transfers of Airline points
2025-11-03
American Express the best credit card ever
Great value beats all cards by far if your going a hardship
2025-11-03
Owner
The best .
2025-11-03
Update Incompatible with Older iOS
Newest update blocks older iOS users from entering app. Kind of funny considering the app allows logins and pulls up the home page for a second before a popup blocks all features. The app still works on older phones, they’re just being blocked from use. There is zero need for an iOS 17.2 requirement, would love for this to be reverted as I can’t use the app anymore.
2025-11-03
Amex are the best
I love this card and the offers, simple Amex are the best am very happy with them
2025-11-03
My Phone is Too Old
Can’t use the app anymore on iphone 8 plus.
2025-11-03
My Amex
We are very satisfied with the service.
2025-11-03
Unable to access the app
For some reason,I’m unable to access the app. I use Face ID and that works, then I enter a passcode and that works. Then when it loads up, it goes off and now I’m unable to access the app. This problem started about five days ago with the new version update.
2025-11-03
Greedy, hackable
I never am late on any cards. Somehow they shut iff my auto pay charged me late fees when I paid immediately when realized auto pay was not working. Horrible greed is this company.
2025-11-03
Plan it, increase the limit
As a user I would like to be able to set the amount when I want to “plan” a purchase or have the option. Not everything over $100 needs to be planned, please either set the option to be higher or remove it. I really enjoy the pay it now feature as allows me to make payments on all the things I spend on and see what’s been paid or not.
2025-11-03
Luv this app
This app is user friendly and easy to maneuver.
2025-11-03
5 stars
Amex is the best in every way
2025-11-03
App is very outdated
App started freezing more often, have to close and re open 3-4 times, wish it had a widget to keep an eye on my balance without having to open & log into the app
2025-11-03
New version is worse than useless
Like others, I cannot access any of my information when I open the app. The screen is frozen and I cannot navigate through the tabs. Amex, your app has long been reliable and easy to use. What happened!!??
2025-11-03
Latest update freezes
The latest AMEX app update is non-functional. It freezes when launched. I have deleted the app several times and reloaded to no avail.
2025-11-03
Not loading account details
Latest app version fails after login: account info doesn’t load, stuck on loading screen. Uninstalled/reinstalled; worked once, but issue recurred immediately. This prevents me from paying my credit card bill—please fix ASAP.
2025-09-16
What happened to Common Sense?
One well-intentioned step on my part has adversely affected my bank account relationship because of Amex hard core policies. If you are on autopay with Amex, don’t try to do them any favors by manually paying early. I recognized that a large Amex payment (over $15,000) was taken from my bank account twice. I called them to alert them and was told there was nothing they could do to stop the duplicate payment. NOTHING? Adding salt to the wound, I discovered that they would repeat the duplicate pmt three more times if unintended payment is returned, even if I no longer owe them the money. More salt to the wound they are charging me for each return. And the Bank is also charging me for the overdrafts. If you think you are a human being, get used to the fact that Amex thinks otherwise and will capitalize on your mistakes. The incident is being reported to BBB and Consumer Protection as their policy of repeating a large payment like this several times when the bill has already been satisfied (before the due date) is unscrupulous and possibly illegal.
2025-09-06
The Best… I should do a commercial
This is one of those reviews where I don’t think anybody will ever read. My AMEX card has been the best and has saved my family from accidents beside the road and can’t find my wallet! The agents on duty are so respectful and kind. The biggest thing that I like about them is the trust and honesty. they look at your history and will explain your credit line based on what you have spent! I was a college student and started out with the American Express and it wasn’t so good lol!! Even though some merchants will not take American Express, it doesn’t stop me from being a member because I feel that they are not good enough for clients who belong to American Express. I am a retired soldier and they have taken care of me for a long time. Great job American Express and no matter what happens to me in my life, I will always apply for this card. The funny part is…. Whether I’m approved or not or I get it or not, I will always apply. Thank you, for your service to the military into your veterans.
2025-08-29
Not what they used to be
American Express has become amongst the most frustrating companies to work with. Very few Americans run the company and do not understand the style of American business typical personality. After 35 years, they have discontinued all of my account accounts because I used some strong language because they the same year. My job is not to be on the phone with American Express fixing their workforce issues. My job is to use the card and pay my bills of which I have done for 35 straight years. As of today, I am no longer remember. It is not a loss for me because 30% of the people here in America and 50% overseas do not accept American Express.
American Express used to provide flight insurance, life, insurance, coverage for your business travel vehicles. And no longer does any any of that I see absolutely no reason to use American Express and any of their products. Any visa and MasterCard bank back company will do the exact same job and charge the merchant less. The constant overseas back-and-forth with either of the Philippines or India is frustrating.
As I have put probably five to $8 million through the American Express cards over the past 35 years I wish them good luck as I will be putting that Through bank back companies that will give me the same rewards.
2025-03-12
Worst Customer Service Experience Ever
I had an AMEX credit card for approximately 10 years (member since 2015). I never missed a single payment. I stopped using the card as much and only used it for a recurring quarterly pest control service and occasional pre-sale concert tickets. So, I attempted to set up reminders to let me know when the bill was due so I wouldn’t forget. However, the reminder only came after the payment was past due and the past due fee of $29 accrued. The bill was $145. I paid it and called to see if Amex would waive the late fee since it was a one-time occurrence in almost 10 yrs. They declined my request despite my assertion that I would close the account if they enforced the late fee. They held their ground, so I decided to close the account. You’re required to call customer service if you want to cancel FYI. After waiting on hold for 30 minutes, after listening to ALL the great benefits of the card and repeatedly declining suggestions to keep the account open, the rep offered me a $40 retention credit. REALLY? You just declined my request to waive a $29 fee only to offer me a $40 credit? BTW, the credit is subject to taxation and would take 8-12 weeks to hit my account (there were other conditions as well). Completely absurd. Needless to say, I refused. Do yourself a favor and go sign up for Visa, Mastercard, or Discover.
2025-01-29
Care from A to Z
I am 30 and being of a member of Amex since 2020. I currently have the rose gold card for 5 years with credit line started from 2k to 25k after 5 years using it responsibly. Not enough to said how good and how devoted that Amex company and their CS have provided me so far. Much appreciate in verbal and keep using your card till the rest of my life. One of the reason and also a main reason that make me keep a relationship with amex forever is they are willing to stay at your side first no matter how right or wrong. They protected their customer first and then start to working on your issue second that would gain my trust and my impression!! I feel like the annual fee cost to get back what you paid for as a customer is truly deserve comparison with many other cards out there with a whole bunch of welcome bonuses and low cost but when issues comes to you they didn’t really help!!! (Dispution, replacement with expedited ship, payment update faster, temporary lending credit, best lounge and greeting me either chat or call).
2024-10-03
Stunned that it lacks basic functionality found in all my other credit card apps
The inability for this app to give you access to your profile is stunning and unacceptable. This needs to be immediately fixed.
Within the app, you can search for account profile, and it will return a list of links - including one that states profile - however, that link does not work. It sits there and does nothing. I even deleted the app, reinstalled it, and it’s the same non-functioning link.
I have spent a long time in a chat conversation with an agent who made up ridiculous excuses for this. Her solution was that you needed to go to the website to see your profile. How does that make any sense whatsoever? Her answer was that there was better security on the website because if your phone was lost, somebody couldn’t access it. Hahahaha. I explained to her that I also access the website through a bookmark on my phone, the exact same phone that has the app, with the exact same login password, and verification methods, and my phone is my only means of accessing anything when I am traveling or anywhere other than my desk.
For a credit card that is focused on being used by travelers, this is a glaring and very serious problem. Hopefully it will be fixed very quickly.
2024-09-06
Horrible Customer Service
American Express is supposed to hold themselves to a high standard of care and to be known as a pinnacle of service. I have never been more disappointed with a company than I have been with American Express. I was given an offer in the mail to get one of their cards and thought, why not? The card they gave me was only $1k as the starter limit and when I applied to increase it to $5k as a starting increase point, I was declined. Which was confusing for me being that I have good great, I never missed a payment on the card, and I make over $120k per year. I reviewed the report and it stated they couldn’t pull my credit score and when I called the agency, they told me there is no issues on their side. I called Amex again and they told me I need to contact the agency again because it’s on them. They passed me around 5 times to finally tell me this. When I explained that the agency already reviewed my details and there was no freeze and no pauses on the account, they told me it wasn’t on them. This is the most disappointing customer service experience I have ever had and I’m beyond disappointed that they would ever feel they are a company worth holding the selective Black Card. My grandfather had one of these cards and it is obvious that the service of the company must have declined since then, as he believed in the organization.
2024-08-04
In love with AmEx!
As a new member of the American Express gold card club, I have to admit, there’s something exhilarating in holding that shiny card in my hand. It’s a tangible symbol of reaching a milestone, a reward for the hard work and dedication I’ve poured into my personal and professional lives.
From the moment I receive my gold card, it felt different. It’s not just a credit card. It’s a statement. The first time I used it I couldn’t help but notice the little thrill that came with it. There’s an undeniable sense of prestige and accomplishment attributed to the gold card. It’s like having a VIP pass to all exclusive benefits and exceptional service.
The American Express gold card is so much more than just a financial tool, it represents all my hard work and achievement to deserve this status. The rewards, service and exclusive benefits, make it work a worthwhile investment and I look forward to enjoying all the advantages it offers as I continue to explore this exciting new chapter.
2024-06-29
Waste of time and money
Amex spent over 28 minutes to deny me a reasonable request for canceling a $29 fine/fee the charged for mistakenly making a payment with a no longer existing bank account. I corrected it immediately by paying from the right bank account (within a minute). I called costumer service the same moment and notified them about the mistake and they would ‘fix’ it. Two later I called them again to remind them about the unusual incident. Again being told that I shouldn’t worry. A day later I noticed the $29 fine due to ‘insufficient’ funds (was not the case; I simply closed the bank account a month ago). While wasting time AND money, 2 representatives and Supervisor Frank these 3 went above and beyond in providing bad customer service. So AMEX used 3 employees for nearly 30 minutes to ‘save’ AMEX $29.
‘Great job’ by these 3 professional ‘we’re
sorry for the inconvenience’ saying customer service workers. They did not only waste their own time but also 30 useless minutes of my time, blaming everything ‘on the system’. So apparently the system is not designed/used to support providing customer service but to make decisions that don’t make any sense. Result; AMEX will lose a loyal client over $29. Shame on AMEX. This case doesn’t even deserve 1 star.
2024-06-13
User Friendly…
The Amex App is without a doubt, my favorite financial App.
It may seem like a small thing… But, I do not like debt. Amex allows users to pay for transactions that are still pending. For example, I can make multiple purchases throughout the day. Before I call it a day, I can open the App and look at my transaction total, whether the transaction is posted or still pending. This allows me to know that I will wake up to a $0 balance, with the exception of the month when the Annual Membership amount is due. No other account I have will allow that. For example other accounts not only prohibit being “ Paid Ahead “, they will limit how far ahead you can be by imposing a 7.5% or 10% limit on pre-payment.
Even if I have paid ahead to the maximum or if I have scheduled a payment for the Annual Membership ahead of time, The institution’s App software will automatically post the “ Blll “ before the “ Payment “… This means that I will have an amount due even though the bill will be satisfied within a fraction of a second. And… Percentage of debt outstanding to available credit represents 30% of FICO score calculation.
2024-05-16
The Best & most reliable card for over 33 years
I have been a gold card for over 33 years. During that time I had many occasions to contact Amex. Each time the representative has been EXTREMELY helpful, professional, courteous, patient and kind in addition to being easily understandable.* Amex has NEVER let me down, ever. They have fought for me when I was overcharged, scammed and needed help in a foreign country. They have been fair and never, not even once, have my concerns or issues been ‘blown off’, handled incorrectly, minimized, nor have I been transferred like a hot potato or put on hold for so long that I eventually had to hang up - all experiences I have had with other credit cards. Given the uncertainty that exists in our world today, I take great comfort in the certainty that I can always count on AmEx should the need arise.
*To Amex management- your customer service reps deserve a raise and/or bonus- they are, without question, the BEST in the business and are what keeps customers like me loyal for 33+ years.
2024-05-07
Bad service
Had 20k credit on my account 8k balance has a emergency car repair and needed 3k used app to make sure these funds were available the app said I was approved had the repair done and when I ran my card for the repair it declined I was like wow then like a minute latter I received a text message that my credit had been lowered to 8400 at left my hang out for the car repair really bad experience for me and I will never rely on American Express again I just could not believe they did this to me paying off my card this month and probably not ever using it again don’t trust this company and everything here is a fact about the service I received there word is no good the app straight out lied to me and used my trust in them against me Beware please this happened and my credit score went up the month this happened to 756 no excuses for the betrayal
2024-04-22
Best credit cards and best app
I have 5 American Express cards including Gold and platinum cards along with other bank cards. I am member since 1999 and I am not hesitate to say that American Express credit cards are The best. I use these credit cards in USA and abroad in different countries and never had any problems to use American Express credit cards. Very fast approval process of all type of transactions. Best customer service if I ever need to call. American Express Gold card and platinum cards made with metal and looks very special and unique . American Express mobile application is wonderful and very easy to use. All you need is available in that application. Amex mobile Application works perfectly abroad and in USA so you don’t feel stuck anywhere in the world. American Express whole process from apply a credit card till receiving the credit card , processing and receiving is very sophisticated. American Express inform you about credit card mailing time date and exact date of delivering the credit card which no other credit cards companies tells like Amex does.
2024-01-10
Frustration unlimited!!!
After a very pleasant online chat with an American Express representative, I was unable to close the Chat window. The representative said he/she would close it on his/her end so I went on with my other business. This morning I went to check on my card and, to my surprise, the chat popped right up again! I called “Customer Service” and it turned out to be “NO SERVICE.” The representative basically told me to remove and re-install the app. I am not a software engineer, and like most people I have 6,456,772 passwords and a number of different usernames as well. Okay, so I deleted the app and get into the App Store to start over. NOW they want me to know EVERY POSSIBLE VIRTUE that this STUPID APP will deliver, but WHERE OH WHERE do I press to re-install the app? And I realize that I am only still at the starting gate with much more time and effort before I am done!!!
2024-01-08
Could use improvement
Was told two different stories about using AmEx card- that for using same exclusively I’d be awarded heaps of points; SkyMiles - which simply never materialised. Upon inquiry - as it turns out - it’s only a one time (ever)offer- yet this was initially not only completely unclear; the opposite was spoken - granted perhaps by overzealous employee. Yet felt as if a “Bait and Switch”. Reputation, relationship is important to me in business. It costs AmEx almost nothing to extend me benefit of doubt; points/miles. And because there’s a competitive market, others have become by default, eligible for my business. I’ve an excellent credit score. Also despite possessing Platinum, Gold, “clear” levels of cards, was turned out of american (SFO et al) AmEx lounges (however, not in Down Under, et al places, mind you). In other words why have this card/ these cards? As a world traveler I’ve felt to explore other options. Will for now pursue these other options - with sense of sadness.
2023-10-28
Almost perfect
The app is very useful and easy to navigate. My only complaint is that I didn’t receive an alert that two amounts were going to hit my account. I had auto pay on but I received an email explaining that Amex had “reduced your scheduled payment amount…” furthermore it stated that “there’s nothing more for you to do-you’re all set.” I called customer service to ask why two payments (the original statement balance and the new reduced amount) was drafted and was told “it appears you approved the reduced amount via your cell phone..” although I reviewed the email stating that the new balance would come out automatically, I did not approve it because it specifically stated there was nothing more for me to do. I think there’s a coding issue somewhere. I also got a late fee from a scheduled payment because this created a significant balance drop in my account. Not pleased with this specific situation.
2023-10-24
For Once, An App That Isn't Cluttered!
I have two finance apps that plague me with offers and alerts constantly. They do not turn off, and saying no to them does not help. In fact, they bug me even as I check my credit score or my card and account balances, actually getting in the way of what I need to view. Amex doesn't do that, ever, plus this app is easy to use and lets me carry out my payments easily. I've never had a problem finding something or had the app error out randomly for any reason. Making payments and checking information couldn't be more streamlined. You guys need to teach other banks and card providers not to bother customers so much. Granted, their apps are simple and good to work in, meaning I only docked them both three stars for irritating me and not more, but all those relentless alerts and pop-ups make them far less helpful and much more of a bother. This app is what the others should be. If I want offers, I will look for them myself! Thank you for making it very easy to use and for not bothering me silly.
2023-09-24
Came back
I was Amex customer years ago, I had American Express green charge card, So in 2023 came back to American Express and apply for the Amex Gold because I like to eat, But wish that American Express fix friend’s referral link to get American Express credit cards,A few friends of mine send me a referral but when I finish my application I get a pop up message stating that I’m not eligible for the welcome bonus but I can still get the card along with having the great benefits that the card offer but Majority of the people signs up for a new credit card is for the welcome bonus, I never had the Platinum card before so I should be eligible for the welcome bonus, So I hope that American Express sends me a target offer for the platinum card because the referral links just leaves you with a pop up message and not eligible for welcome bonus
2023-08-12
Platinum card declined for no legitimate reason
My family & I are in the midst of a military move from Germany back to the US. This move comes with significant upfront expenses that the government reimburses us for over the next month. I paid for our AMEX platinum for just this circumstance. As I was trying to pay for a rental card today, my platinum card was declined even though a payment on the card isn’t due until 28 August. When I called AMEX customer service to get clarity, the agent told me that if I made a $500 payment with her she could reactivate the card. After I made the payment, she then told me she could not reactivate the card until I paid the entire amount due on 28 August. I am incredibly disappointed with the “assistance” but even more the action of shutting down my card without warning while my family & are in the midst of a challenging overseas move.
2023-06-06
Great app with some handicaps
I left one of the big banks for Amex personal checking and savings. It has been great so far for the most part. Features like transfers between accounts, check deposits, and check writing some of which I use often, are well implemented.
Now the not so great…
There’s a great delay (sometimes days) in electronic payments and deposits. For example, my direct deposit would usually show up the day before as pending at my previous bank. At Amex, it doesn’t show up at all until the end of the day Friday and sometimes until Monday after 9 am.
Payments drafted from the account don’t show up until days later way after the vendor has confirmed receipt of payment. The whole point of electronic payments and deposits is they’re supposed to be faster than paper transactions and should post instantaneously or, at the very least, show as pending before they clear completely. This is how it is everywhere else. I seriously hope Amex addressees this.
Other important features that are lacking and hope are implemented asap:
- Overdraft protection or…
- Automated deposits into checking from savings or an external account if the available balance is below a certain amount, which brings me to the next point…
- Integration, Integration, Integration… did I say Integration?
- IFTTT (or similar) integration
- Plaid (or similar) integration
- Zelle (or similar) integration
Amex? Are you listening?
2023-05-10
Account changes without notice
Be careful with this card. You can work hard to maintain the card according to contract and Amex will lower your limit without warning of any kind. This will increase your “Credit Useage” from below what is considered good to close to 100% because they will lower your limit to just above what you owe on your account.
This is done without ever being late a payment and with always paying more than a minimum payment, It can make your credit score drop as much as 20 points.
I actually love the card but cannot trust that the card will be available for use at any time because you don’t know what they have done with your credit line unless you check it every single time which is not really very convenient.
If your balance gets above 30% of usage of your credit line, every time you make a charge, you will get a warning that they may decline future charges.
I don’t quite understand all this I have been an American Express customer since 1983.
2023-05-04
A complete lack of humanity!!!!!
I’ve been a cardholder for more than ten years and have never had a late or missed payment and have shelled out a decent lump of my earnings to them in the form of interest and have remained loyal. Up until today, it has been my default credit card for all of my purchases. Typically, I pay my credit card bill in full every month, but with the economy as it’s been in the past couple of years, I’ve been carrying a balance since 2020 upwards of $2500.
I am finally getting back on track financially and was able to pay my balance down to zero. How does American Express reward a client who pays their bills on time and is trying to be responsible with their credit? In my case, it was by reducing my credit limit by more than 75% so that the boost in my credit score that I achieved by paying off my card was met with a drop in my score as my available credit was reduced. Thanks American Express!!! I would close the card, but I would only be causing myself further damage. So, for now, my balance is back to zero, my new default payment method is Capital One because they actually reward their customers for good behavior! My American Express card is in the garbage where it belongs.
2023-04-30
Amex was great, but not any more
I run a company that has 120 employees, and we run about 130 cards through Amex, with annual transactions totaling over $1 million. The app was great and had many business features, which is why we partnered with Amex. Shortly after we started with them, Amex culled the app’s capabilities, including making it impossible to TAG receipts with expense categories. This feature was always available and was extremely important, but on the latest app revision, it is not available. That means that only half the work can be done through the app, and the other half has to be done through the full website, via computer. This causes double work. We have complained and asked for help. Amex is clueless and has not restored this important feature.
Another big problem is how Amex does not watch out for their customers like they once did. Our company was scammed by a counterfeiter of Montblanc pens on ebay. We were taken for over $12,000 and had all the evidence to prove it conclusively, without any doubt. Amex would not help us.
Their service has slipped and their app is just OK. Find a better company to do business with.
2023-04-30
Some piece of work you are
After making payments on time for God knows how long, I’m a day late for payment cause I’m in and out of the hospital with my Father. The rep actually calls me after I got home from the hospital and asks if there was a reason I missed and I explained yes and then paid it on the spot right there. He transfers me to a customer service rep to see if they can wave the fee and she disconnects me and doesn’t call me back. Either way, I can’t wait for the day that I somehow pay these cards off. You make so much money off me monthly - sad part is it’s legal. And if that isn’t enough you can’t even exercise any
Common decency. Maybe your winning now, but I will do all I can to deter people from signing up with you. Your rates are outrageous and you care nothing to excuse any compassion for the people you make so much money from. So go ahead and fine me your little late fee for being a day late one time after a decade. I will be done with you one day. So make your money while you can. Leeches. You can kick me while I’m down but you will lose a lot of people because of this in the end. So keep doin what you’re doin.
2023-04-28
Why are they doing this to me? seems backwards
I have been working very very hard to pay my card off and I finally get it paid down to the tune of $5,000 dollars available credit and my credit score was actually going up. Then amex decided to lower my limit $4,000. My credit score goes way down because of it! So I made a another $1,000 payment. It’s almost as if they don’t want me to pay it off. Where is the incentive to pay off my card if they are going to lower my limit which kills my credit score? Y As I pay my cc off its supposed to improve my credit score and put me in better standing with the cc company not destroy my credit and put me in financial ruin.
Please stop lowering my credit limit! My credit score should go up, not down when I pay it off. I could understand if I was only making the minimum payment every month, But i have been making double sometimes quadruple payments. Sometimes I would make a 100 to 300 dollar payment, buts that’s been on months when I made double or tripple payments.
Please stop doing this!!!! It’s killing me!
2023-04-03
Great for credit card, managing multiple bank accounts could stand improvements
Generally, this is a great app for managing your Amex credit card. I recently opened American Express rewards checking and high yield savings accounts. I like how the bank accounts can be managed from the same mobile app as my AMEX credit card, though transferring funds between those accounts can be idiosyncratic, having to “withdraw” money from the checking account to make a deposit into savings. Why not just a transfer button and then select the source and recipient accounts? My biggest gripe is that mobile app still defaults to taking me straight to my credit card account summary. Most of the time I amusing the app, I’m wanting to check my bank account balances first, so having to back out to the account/card selection screen is pretty annoying. I would prefer the app open to the account selection screen where I can choose which account to access instead of the app deciding for me. If AMEX could implement these changes, I’d give the app five stars.
2023-03-22
Terrible card company!
Amex used to be a name one could trust, but no more! I was 1,500 MQM’s away from reaching Gold Medallion status. I called and talked with a female agent about the Delta Reserve card as you were offering 10,000 MQM’s after I spent $5,000. I completed this BEFORE 2022 expired. On your website it says earnings each year are from January 1st to December 31st. Before I agreed to get the Reserve card, I told the agent the ONLY reason why I was willing to spend $550 on a membership was for the MAM’s BEFORE years end. She told me numerous times, “There will be NO issue” with that happening. I didn’t get my MQM’s applied until January 5th. I contacted a supervisor telling them of the issue. I told them to go back and listen to our recorded conversation and they’d hear what this agent promised me. They never did, so I gave you a time table to get this accomplished. I have been with you for FIFTEEN YEARS and spent tens of thousands of dollars. I told the supervisor if this situation wasn’t completed by the time my trip was planned, January 21st, I’d cancel my card and that I’d be spending ALL of my purchases with another card company, which I did. I transferred all of my auto pays too. I haven’t used your card since. Congratulations on the WORST customer service I’ve ever seen. So happy to not have to deal with Amex ever again. Goodbye!
2023-02-23
Face ID doesn’t work
Was a great app until the last few months. Login with Face ID has stopped working and it makes me enter my password whenever I want to log in. If you enter the wrong password just 3 times in a row, it locks you out of your account completely and you have no choice but to reset your password.
If I’m in a hurry and misspell my password a few times (which I’ve done many times), I get locked out and have to take time to completely reset my password. I’ve had to reset this password so many times that I can never even remember it now, so I get locked out just trying to even remember what my password was. It feels like I’m getting locked out of my own account every single time I try to login.
What’s the point of having a Face ID button if you’re just going to make people login with a password anyway? I have big fingers and often misspell things on my phone, so I often have to reenter passwords multiple times . I’m tired of getting locked out of my account and having to reset my password literally every single time I want to log into my account.
2022-12-11
Mrs Jennifer Fontenot
I was an Executive Banker for 30 years. I was used to people dealing with people. Today’s banking system everything is electronic. Too bad if you are aging and can’t remember your passwords of the hundred or so accounts you have set up and are required to make just to get information, a hobby, a game, your medical records. Everything is available but you never have anyone to help you through the process.
Except AMERICAN EXPRESS. I KNOW I CAN CALL AND TALK TO MY REP WHO IS WONDERFULLY HELPFUL IF I can’t remember something, or I want to make a payment, but can’t remember my bank routing number. I cut up most of my plasric, because we don’t need them like when we were raising our family. I just didn’t know grandchildren were more expensive than my children. Especially when they want to pursue a PhD. But all I need is my AEX PLATINUM.. And it’s a keeper. The only problem is you can’t cut them when you get a new card. I don’t know what to do with my old card. Lol
2022-07-26
Payment schedule burried in the UI
In comparison with competing card applications American Express is lagging behind. One of the most irritating features is making it so hard to find the future payments schedule; first, no way to find it unless one knows it’s tucked at the bottom of the part of a secondary page that is usually not visible on a phone screen - one can see it only when navigating to statements and then scrolling all the way to the bottom of the page . And then, even there, one cannot find a clear and consistent way to know for certain that a payment has been scheduled and what the amount is. A user could easily miss the fact that a payment has already been scheduled and schedule another one in the same amount for the same statement; yet there will be no warning of a potential duplication, which may expose the user’s originating bank account to overdraft fees. I’ve reported this to American Express numerous times over tha last two years; I even begged them to pass the message on to their mobile app product management ; however, no results, and no feedback.
2022-05-12
Interest Rate Charges and statement view on Mobile App
I remember when I first started this credit card in 2021 I was paying for interests even though I was paying off the balance down to zero. I called in about this and I was told that the interest charge is to make sure that I am using the card. Months later interests rates charges stopped so I figured it is because I have been using it consistently. Recently March or April and also May I got charged for interest rates even when I am paying on time and the full balance.
The mobile app and online access through a PC is not user friendly when it comes to showing the total balance owed within the 30 day period. There is No running total balance. Overall it’s hard to understand what is really owed so I just pay as soon as I can and before the due date. But still got charged the interest rates.
So I am dissatisfied. I hesitate to use this card now since The interest rate charges are hard to predict and understand. I have other credit cards that early mileage points as well. So I am more inclined to use those since they don’t charge me an Interest rate because their statements online so super easy to understand.
2022-02-14
Downhill
SINCE 1990, I have always been the biggest AMX fan and championed AMX to others—because you always had my back, talked in nuance to solve my issues (and usually had the authority to make decisions) and always fun to deal with.
Gradually, that has changed as customer service continues to go south. But it was the last customer service agent who took my call—that took AMX to a new low. The problem wasn’t even the problem. He was the problem. He was the farthest away from your classic AMX professional—that I thought it might be a training tool—what not to do. So rude, disrespectful, basically calling me a liar when facts of my problem were not believed and then shamed me for falling short as a customer when he couldn’t otherwise explain or defend how his talking points related to my case.
BUT AT ANY RATE—if AMX (or any vendor) can explain to me or even inform me of “bad news”—I can accept anything professionally (and kindly) communicated to me.
THIS WAS NOT THAT. I TRIED TO CONVEY MY EXPERIENCE to “complaint dept(?)”—I was just too upset. But if he worked for me, I would have fired him on the spot—he crossed a line—one that has taken yrs to build. I don’t know how to ID him—except you can probably access the notes on my account?? The subject of my call was POT.
2022-01-30
Amex Not Follow Through
Having an issue with The Dump furniture store as furniture was damaged on delivery. Having been an Amex member for over 20 years I contacted them on the charges. They suspended the charge and investigated. The Dump, which it turns out it really is, wrote them and said we could return the furniture. However there is no way to contact the Dump! Amex restated the charge to my account. I contacted Amex and spoke with AK. He took me through the issue again and even had me call their customer service line to see that the mail box is always full and they never answer the phone. He said he would again contact the Dump and suspend the charge, yet the charges are still on my account. The question is what good is the service at Amex that you pay for if they believe a line of lies from the company and won’t defend you the consumer? This is the first time in 20 years I’ve had to use this service and to say the least am very disappointed in the way Amex is representing me! Time to discontinue Amex!
2022-01-09
Worst card ever!!!
I don’t suggest this card to anyone. I had identity fraud and something hit my credit that wasn’t mine. It took a total of 4 days to get this item off my credit as it was negative. In those 4 days, American Express decreased my limits over half. Which in return when it reports will make my credit take a dive. I called them and I couldn’t even understand it a word the women said and she didn’t understand me as she wasn’t English spoken. She was from some foreign country. I couldn’t get a representative who could speak English so it was no help. I told her I wanted to close my accounts immediately and she started talking about something off the wall, I asked her if she understood English and of course didn’t get a straight forward answer, so apparently she did not. I will dispute the entire accounts with the fair credit and my states attorney general office. The offers they want you to add on to your card are for stores that nobody used or shops at. I didn’t find one offer that I would ever use or anyone that I know would use for that matter. Stay clear of this card and company.
2021-09-12
Frauds on closed account.
There was a fraud on my account that I CLOSED in 2018. Someone charge $12 in march 2021. Since I did not get any notification, It was unpaid then it destroy my credit record. My FiCO score drop 100+ point. Amex claimed that issue is fixed. 2 of the credit agency is clear now but they did not update Experian. I call multiple times and did not get help properly. This should not happen at all with closed account. While I am trying to fix my credits. Another fraud happen again on same closed account. another small charge on July 2021. Please note Amex claimed that it is fixed account is closed. At this moment. my experian credit report is not fixed since amex did not report the previous fraud and I am still dealing with new fraud now. Amex reps are not helping. Phones are terminated for no reason. By the way I am Amex customer over 38 year and always good record. Never had late payment on anything. Amex is letting fraud on closed account and not fixing properly, destroying credit records are not acceptable.
2021-09-08
American Express doing things right the 1st time
I have been an American Express (AMX) card holder for a long time. I used to use a VISA card as my primary card for everything and AMX was just a back up. As I started to read the literature from AMX a little closer I discovered benefits that my VISA card didn’t offer. When I called my bank and spoke with my personal banker about the differences I was provided generic answers not comparative benefits. A long time ago very few establishments would accept AMX now no matter where I go AMX is accepted almost everywhere VISA is accepted, but the difference in my wallet is the additional protections that AMX provides just because I am an AMX member. I have seen a commercial that ask the question “What’s in your wallet?” The question that AMX answers for me is “Do I have the piece of mind knowing that my purchases are protected by the card of my choice.” Thanks AMX for giving me that piece of mind with every purchase I make!
2021-09-04
Aweful Customer SUPPORT
I have been impacted by the recasting hurricane Ida. I had to leave my home for my safety. I did t grab much. I my what could fit in a small car along with my pets and significant other. I don’t use my credit cards for anything except emergency use. I consider this an emergency. I have a small limit in this Business American Express that I’ve had for several years. Pay on time faithfully every month. As soon as I got to my destination on my evacuation route I reached out to American Express. I requested an increase on my limit because I had no money to pay for my hotel for a week with no where to live!! They denied me!! Because of a bankruptcy on my report from 10 years ago!!! Ok well I was good enough to be allowed to get the card with that same bankruptcy!! But now after I pay on time for 3 years and been a loyal customer while you are killing me interest charges and making your money triple fold you deny me In my time of most need!!!!!! As soon as I get back to my life and devastated city I will cancel my Amex!!!!!! They have lost my business for life over a couple thousand dollars. Very very sad!!!!
2021-08-11
On the money!
My online experience with Amex online goes back almost 10 years. When dealing with their customer service I’ve always been treated with the utmost respect and consideration in addressing what little hic-up has hit my account. Likewise, my online experience has, as my heading states, on the money. Accurate to a fault, and I can do just about anything pertaining to account ‘management or maintenance’ quick and easy!
Not mentioning any particular card brand, by name, but the two other card companies could learn a thing or two from Amex regarding online banking. A # 1 in my book.
Though I am usually not one to make recommendations to friends and family, ‘cause usually that’s asking for a headache, but if asked, I wouldn’t hesitate for a second to sing the Amex praises! They know what customer service is all about! Good job, all you Amex guys and gals!
2021-07-31
Most terrible customer service department I have ever dealt with
Historically Amex had provided decent customer service. Occasional issues that were eventually resolved albeit after having to spend a bit of time on the phone. Today I had a simple issue that needed help resolving. I had to call four times and speak with six different representatives. I also used the chat feature and also spoke to six or so representatives. All in all, I was instructed to walk or drive from place to place to try and use the card, spent over two and a half hours on the phone and over three hours in total and still never got a resolution. The representatives were often rude and I was even hung up on by a supervisor when he said he would hold. When I asked what could be done to make up for my time wasted, I was given a flat “nothing.” For anybody considering which credit card company to use, I would not consider this one. Worst customer service I have ever received from any company and I have two cards including a gold card and probably spend somewhere around $50k a year and was treated like they could completely care less about me, my business, or their complete inability to provide even adequate customer service.
2021-07-29
Do not take any offers from this card!
They are awful! Be careful giving them direct access to any of your bank account!!!
I had business Amex Open from 2003 till recent. Trying to make my life as business owner easy, I’m setting up as many auto pay via my business bank account as I can. Back in March this year I set up auto pay with Amex in the amount of $4500 as BC immediate was charged over $9000. My attempts to correct their mistake consistently failed. I removed this auto pay and lowered my usage. In June I attempted lesser amount on auto pay, allowed them to charge $817 per month and made a first payment while on the phone with company rep. Payment was successful, amount was reflected on my auto pay agreement and I was expected repeated charge in the amount of $817 in July 16, as was agreed. But July 19 Amex attempted charge in the amount of $8190 for the first time, and repeated the same attempt on 21th and 27th despite me contacting Amex asking them to shop and correct their mistake and blocking their transactions on the bank’s side. Guess what, bank block them and assure me I’m safe after first attempt, but they manage to hack into my bank account and continue this financial harassment. I will get rid of them one way or another and would give them NEGATIVE STARS if possible. Stay away from this scammers
2020-07-03
Disappointed
Imagine your account being paid off; and to get a random email stating they have received your info at a location you’re not at; but still has given you the charge. You call to only find out there’s been a fraudulent charge added to your account. Once you report it and discover the location and know for fact they couldn’t have checked you in because you’re home. And have been home for over four months. Makes you suspicious about how people can charge a card with no valid id. And now you have to wait until the investigation is completed before they will remove it. Is not a great feeling. It actually makes me a bit nervous due to the fact I am closing on my home and when I mention this to the credit department they state oh they can’t do anything about it. Well now this reflects my credit report and everything I work so hard for. Not making me happy one bit. I don’t know if I will ever travel and use this card again. Knowing that locations can take your info and their computers can just charge people at random for a stay they were not at. As well as the fact that they leave it on your account and knowing you’re not present don’t remove it.
2020-05-19
Application of Payments on Account
The AMEX app and the AMEX web site are easy to use, quick, easily accessible and promptly and accurately reflect all purchase activity. Very worthwhile. Which makes it particularly exasperating when payments are not applied to the account promptly. I make payments via automated debit to my bank account, either scheduled via AutoPay or on a one-off basis. The payments are invariably charged to my bank account well before they are credited to my AMEX account. At the end of the billing cycle, I sometimes (alternate months) like the account balance reported to the credit reporting agencies to be zero. When there have been charges to the account, and I pay on the last or second last day of the cycle, the payment does not get reflected sometimes for 2 days, which leaves an account balance over the end of the billing cycle. That really annoys me. And it is quite odd, since many times charges are applied to the account before I even get to the car after leaving the store.
Maybe you can fix this - it’s ridiculous.
2020-04-21
Don’t use AMEX!
I used to love Amex, until I ran into some financial trouble. By the way I NEVER WENT PAST DUE. Not once in 3 years. I made ALL my payments on time. I asked for hardship program help, they helped and reviewed my account to a simpler temporary lower payment. They told me my account would not go past due, because I had always paid on time and I started the program 2 days after I made my normal minimum payment. After 30 days they reported my account as past due on time credit, I called to complain. They admitted it was their fault and would fix the problem. Now it’s been 60 days, guess what now they reported that I’m 60 days past due. I’m furious. This dropped my score down 100 points. I made my payments on time, to the terms they agreed to.
I’ll admit, it’s my fault I’m in debt, but this is not my fault. American Express destroyed my credit,
Not me.
2020-03-29
Misleading
If you have multiple cards, each card shows “Total Balance” outstanding. But one card - AMEX BLUE - shows “Last Balance” ... even after payment is applied. Could not find last payment on the mobile app ... so, I had to call to verify payment was received, applied and no balance existed, which was true. So, if balances shown are not consistent (showing either total balance or last balance) one could make a double payment or conclude the payment wasn’t received. NO other credit card apps / sites represent their cardholder balances in this manner.
So .... can anyone please tell me where you can view your outstanding balance ???? All I see is the amount of the last payment. If you click on last statement, I see charges and payment .... no beginning balance or ending balance.
I am paying off the balance and canceling all AMEX cards.
2019-12-07
Worst Credit Card Company / App lockouts constant
I have 2 platinum cards through American Express. Out of the 12 credit cards I own, I hate using them the most. American Express constantly locks me out of my account so I can’t make a payment and have to call and be on the phone for nearly an hour during my lunch break to get my account unlocked again. Then, even though I’ve jumped through hoops to make every payment on time and have one card paid off, they send me an email that they’ve lowered the credit limit on my other card by almost half! I put a larger business purchase on that card during Black Friday and got my credit limit lowered the following day, affecting my credit score by 19 points. Afterwards they had the audacity to send another email saying I am getting close to my credit limit now and need to make a payment to lower my balance. Worst creditors I have ever dealt with. With one annual fee of over $500 and another at $195, I cannot wait to pay off the second card and cancel both of them so that I never have to deal with American Express again.
2019-08-04
Overall a good helpful app
The AMEX app is one I use regularly. I like the one-stop “shopping” in that I can check my current balance, confirm valid purchased, etc. However, I find it difficult to transition from the “admin” portion of my AMEX, to the various Travel and/or Entertainment options. I’m sure some of it is my fault, however others may also experience the clumsiness of navigation from one topic to another
It’s also a bit frustrating that, after making an airline reservation, I need to then contact the airline itself to make a seat selection . Since the AMEX reservation does not recognize my airline status, which would normally place me in the premium seating, to then make a separate phone call, with always the “please hold, your call is important to us”, time spent, making a reservation on AMEX would be much easier and streamlined if the total reservation could be done with a “single click”.
Please AMEX, fix that and I’ll give you 5 Stars😊
2019-07-26
Absolutely horrible app when it comes to rewards
So technology should make our lives easier, but American express has found a way to make it worse. I redeemed points for gift cards through the app, but trying to use them is just utterly ridiculous. First, you can’t even get to the cards without providing information that is on your AMEX card itself. So even though you have securely logged in to the app, you still have to do more. So if you’re not carrying your AMEX card with you, you can’t use the gift card. Navigating to the cards takes forever. I’m sure everyone is familiar with the phrase “it isn’t rocket science.” But apparently this is! Whether used or not the cards stay in my view, so I have no idea which ones I have used. And to determine the balance, American Express sends you to the vendor’s website, which is not at all helpful. That site asks you for the gift card number and PIN, so you have to go back to the American Express app, write these numbers down, then go back to the vendor site again. Now think of doing all of this while you’re standing at the checkout line at Home Depot with people waiting in line behind you for you to get this done! And forget trying to resolve this in the app through chat. Chat is just another word for we’re not going to listen to you but instead will send you links to FAQ sites. This has got to be one of the worst customer service experiences I’ve had with an app and the corresponding credit card company.
2019-06-01
Is this 1996? Mobile native for rewards?
2 days ago I decided to get a new Amex Platinum credit card (yes, the expensive one with the $550 annual fee). I have Chase Private Client but decided to see what all the travel hype was about. I want a premium experience and fancy lounge access. This card seemed to have the best benefits on the market. However, they forgot to tell me it also has the WORST app experience in the business. I have spent 2 days trying to enroll in the benefits digitally and the link has been broken both days. Within the app it takes you into a browser experience to sign up (yes, seriously, Amex hasn’t invested in a native experience and we’re in 2019!). After calls to the call center, safari browser app struggles and native client app reloads I finally seemed to enroll in half the benefits. I’m trying to stay strong through this extremely painful experience. May lord give me the strength to endure this torture.
2018-12-15
Customer Review
Hi there,
The mobile app and the online account website are terrible. When a payment is made to clear balances, they still appear with an option to pay it or plan it.
The hidden fees with plan it are unclear. Plus, you have the option to change rates at your discretion and a user has to call if a merchant credits a plan it balance to have that credit apply to that plan. That is not convenient. And quite frankly makes absolutely no sense but to trick the customer in my opinion.
Running balances are not shown and it’s unclear which purchases payments are made to which is not best practices.
I received a merchant credit and it’s unclear why it states it was from a retailer. Plus the credit was not even added to the balance. This is confusing and unclear. When will that credit be posted. 6-8 weeks? That seems like quite an extended period.
The cash back feature is also unclear. Better documentation needs to be available in the app and on the website.
You need to be able to change your password in the app, not just using the forgot password. Just a way to change it when you know your password.
I received communication that you were changing plan it rates a mere month after I obtained this account.
So far, I’m not pleased with this card and I’m not sure if I will continue to utilize it in the future.
Hope this helps,
-Corie
2018-06-11
Rewards redemption is laborious
I am a customer of Amex since 2005 (could be a year earlier or later). Those days, Amex was the cool card that broke boundaries when compared to the cards of its time. Very attractive then.
Today, especially after the Costco fallout (which I assumed was a match made in heaven), I never left either Costco or Amex as a faithful customer. Costco more or less has retained its charming business practices to keep us motivated. Amex on the other hand has been slipping really bad. The worst experience I face now is redemption of the reward dollars to my credit card account. Multiple days chatting with their online staff who takes as much as 5 minutes to reply back to you (try keeping yourself motivated to chat and hold your phone from locking your Amex app out), I am still not able to get the money transferred within their system from the rewards bucket to the credit card bucket.
With banks like CitiBank and CaptialOne with their one press transfer and customer services, what happened to Amex?