2025-07-06
Makes reservations so easy!
I love this app. Makes reservations easier than ever!! We use it all the time and when we go on vacations.
Updating
-3
#18 in Top Free Apps > Food & Drink
+2
#15 in Top Free iPad Apps > Food & Drink
iPad Screenshots
Description
Every great meal starts with OpenTable. Download the app to find the perfect restaurant no matter where life takes you.
DISCOVER SOMETHING NEW
- Choose from over 60,000+ restaurants worldwide
- Search for happy hours, tasting menus, and other special dining experiences
- Get insights from real diners who have visited the restaurant with verified reviews
- Filter by cuisine, pricepoint, and more to fine-tune your options
- Take advantage of expert recommendations with OpenTable’s guides
FIND A TIME THAT WORKS FOR YOU
- Search for specific dates, times, and specific locations to see what’s available when you want to go out
- View full availability to see when you can get into your favorite spots
- Use Notify Me to receive alerts for last-minute openings at popular restaurants
MANAGE YOUR PLANS IN ONE PLACE
- View and change reservations from the app
- Direct message with restaurants to ask questions, provide important information like dietary restrictions, and more
- Earn bonus points for dining at specific restaurants when you create an OpenTable account
Follow us on:
https://www.instagram.com/opentable
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https://www.youtube.com/c/OpenTable
https://www.facebook.com/OpenTable/
Need help? We love hearing from you! Reach out at https://help.opentable.com/
What's New in Version 18.17.0
Thanks for using OpenTable!
In addition to bug fixes and performance improvements, our latest update includes the ability to use the OpenTable widget to see bookable restaurants and upcoming reservations directly from your iOS home screen.
Seller
Name
OpenTable, Inc.
Information
Developer
Categories
Version
18.17.0
Size
77.4 MB
Game Center
No
VPP Device Licensing
Yes
Rating
Rated: 4+
Compatibility
iOS 16.1 or later
Devices
iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPhone 16, iPhone 16 Plus, iPhone 16 Pro, iPhone 16 Pro Max, iPhone 16e, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPad Air 11-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi + Cellular, iPad Pro 11-inch (M4) Wi-Fi, iPad Pro 11-inch (M4) Wi-Fi + Cellular, iPad Pro 13-inch (M4) Wi-Fi, iPad Pro 13-inch (M4) Wi-Fi + Cellular, iPad mini (A17 Pro) Wi-Fi, iPad mini (A17 Pro) Wi-Fi + Cellular, iPad (A16) Wi-Fi, iPad (A16) Wi-Fi + Cellular, iPad Air 11-inch (M3) Wi-Fi, iPad Air 11-inch (M3) Wi-Fi + Cellular, iPad Air 13-inch (M3) Wi-Fi, iPad Air 13-inch (M3) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)
Languages
English, Chinese, Dutch, French, German, Italian, Japanese, Spanish
App Store: Customer Ratings
Ratings & Reviews
4.9 of 5 (4,850,162 Ratings)
App Store: Customer Reviews
2025-07-06
Great Job!
I usually always use this to reserve spots for my wife and I on our dates. Works like a charm! Easy and simple
2025-07-06
Old Fashion
Greatest Old Fashion on Marco!!
2025-07-05
Access to the World of Fine Dining
Open Table is like having personal assistant or concierge securing the best restaurants that know your personal preferences. It makes dining out a pleasure and worry free.
2025-07-05
Impossible to search
It’s impossible to use the search function. I accidentally booked the wrong restaurant this evening. I knew where I wanted to make reservations, searched the genre and location. Ended up making reservations at a restaurant 45 minutes away in a different city because the app listed it first. Make it work for the users, not the advertisers please!
2025-07-05
Tracks you 24/7
My location settings were set to only while using app. The second I turned off airplane mode in a new location, it sent a “Welcome to __” notification. I haven’t used the app in a long time, and I’ll never use it again after it gave away it was spying on me!
2025-07-05
Frustrating
The last 3 times I’ve tried to reserve a table somewhere, I never received the code neither by phone nor text. I’ve had to go call the restaurant every time. Also, I already have an account, but they made me create a new account without any reference to
My existing account
2025-07-05
Crummy
The website has always been unnecessarily confusing and it remains so today
2025-07-05
Dining Made Easy!
Love this service. It’s never let me down.
2025-07-04
Best app ever
Simply and easy to use
2025-07-04
Difficulty
I had horrible time using my old email to reserve a table… forgot my password and no email was sent to me. Had to create a new account with another email.. FYI: fix these inconveniences so reserving is easier.
2025-07-04
Perfect app
Making reservations is so easy and convenient
2025-07-03
User-friendly
I’ve been using the open table app for a few years now, and I really appreciate how intuitive and user-friendly it is. It is not cluttered with too many things to choose to do, but has a smooth and easy-to-navigate layout. It’s my go-to reservation app.
2025-07-03
Autofill
It's 2025. I should not have to manually enter a credit card number into your form.
Make use of the OS autofill APIs for heaven's sake.
2025-07-03
Coopers Hawk Wheeling
I went into the restaurant for their 1 o’clock and had their new appetizers, which were a quesadilla and smash burger. Quesadilla were awesome street taco tortillas cooked with cheese on the outside and just enough brisket inside with a sauce that popped with a wonderful taste. The Smashburger appetizer is fun and filling. The pickle crunch and the sweet Hawaiian bread was a perfect match.. I am definitely going back again for more.
2025-07-03
Will not allow login
A month ago Open table required me to re-login after a year or two of knowing who I was without a login. I could not remember my password so I requested a new password . It refused to send me a new password and I got stuck in an endless loop. Than I tried to reserve a table “ without gaining points” and the system refused that too since my email was already in the system. I finally used my husbands info and went under the no point option. That worked. This has happened before. Very frustrating!
2025-07-03
Best fish and beef
We take friends and neighbors to Peohes as often as possible! The wine is great, the fish is spectacular, lobster, black cod, salmon, halibut, ahi, prime rib, bisque and sea bass. Service is impeccable!
2025-07-03
Frustrating app
So frustrating that I’m logged in and every time I try to make a reservation it asks for my phone number and then texts a code to verify. WTH I’m logged in
2025-07-02
Rats Supreme
The atmosphere at Rats changes depending on weather and people, but the cuisine is always supreme, the atmosphere is sensually appetizing, and the wait staff quite pleasant.
2025-07-02
Reservations Made Easy
Very convenient, fast, and easy way to make reservations at a restaurant.
2025-07-02
Just okay
I like the convenience of making a reservation but the search feature is awful. It suggests places in other states or over 2 hours away from the destination. I find myself using Google more & more. Wish they’d fix this issue.
2025-07-01
Awesome Experience!!!
We had dinner here to celebrate our 39th anniversary. Outstanding service! Wonderful food! Our favorite restaurant so far in Santa Fe. Quaint. Terrific atmosphere. And did I mention the service was exceptional? We’ll be back. Great job, Rincon Cafe staff.
Sean and Traci
2025-07-01
So easy!
Open table is so easy and helpful! Love to find the right place and time
That works for our family
2025-07-01
it’s over reach for verification
i spent about an hour trying to straighten out a reservation. but because i couldn’t remember my password on my email i was stopped in my tracks.
2025-07-01
Awesome
Amazing place right next to the lake is beautiful,great food,awesome service and the view is the best.
2025-07-01
So easy
Simple & easy to use!
2025-07-01
Quick and Easy
I love not have to talk and reserve a table and if I need to cancel oh well no need for excuses just click on cancel and then you are done
2025-07-01
Open table is awesome
I like open table
2025-06-30
Baxter’s
First time going to Baxters, will write a review later.
2025-06-30
User Friendly App
We enjoy using Open table at home and while traveling.. It takes seconds to reserve a table, which is super convenient.. We highly recommend using it..
2025-06-30
Poorly designed
Something changed in this app because when you go to make a reservation, there's no obvious way to submit. I had to go on my desktop to finalize a reservation. You pick the day you pick the time and the number of people and where is the submit button hiding? I hate this app.
2025-06-30
Quick access to local restaurants
I love OpenTable because it allows quick access to the local dining scene with reviews, and simplicity in making my reservations. I have used this app all over the country and it has never failed me.
2025-06-29
Great app.
Easy to use and find new places to eat. Also allows you to filter out anything not available for your time slot.
2025-06-29
Defaults to No Points Earned
Honestly after 15+ years on this app, I’m appalled that they turned everyone’s star-earning off by default, making you search through settings to see if you notice and turn it back on… only for you to figure out weeks or potentially months later. What a scam of a company. I’d rather use the higher-end alternatives that may not offer points but at least do better for the restaurants and don’t lie to diners about benefits hoping you don’t notice.
2025-06-29
Mulligan’s at the Divi Golf in Aruba
Disappointed. The onion soup was lacking in flavor and the vegan burger was dried out and overcooked. I’ve had many fine meals there over the years, so this experience was unusual. Hopefully, it was a one-time experience.
Our waitress, Chris, was attentive and very helpful.
2025-06-28
Privacy Violation
I landed in a new city and got a push notification within minutes welcoming me to the city and trying to get me to book a table. This makes me feel like the app is stalking me and is a violation of user privacy.
2025-06-28
Always avaiable for a table
Haven’t eaten there yet
2025-06-28
Exceptional
Very cool using this application 😎
2025-06-28
Opentable
Good
2025-06-28
3 verifications
I'm so sick of this app that used to be easy now a nightmare with text and email verification.
2025-06-27
Always excellent
Delicious as always great service
2025-06-27
My favorite place
Always a enjoyable evening
2025-06-27
Easy
I like Open Table because it is easy to use, and gives me a chance to try new restaurants and find one in a particular part of town (or country).
2025-06-27
Easy to Use!
OpenTable app is convenient and arguably the most intuitive, reliable and easy to use reservation app available.
2025-06-26
Amazing app
Everytime I use this app, I never regret it
2025-06-26
Ease of use
I like open table, I just wish it saved your recent searches. Say you are searching for something, you click to a message chat to discuss options, you go back to the open table app, it clears the search you were on. So you have to start all over w the city, number of people, the date….
2025-06-26
Best app
This app provides the latest reviews and in our opinion this is the most accurate information to pick a place to dine. No doubt All the other apps have years of reviews which are not accurate, dated reviews.
2025-06-26
Open table is the BEST!
I use Open Table about once a week…it saves me a lot of time and energy. Easy and convenient to use.
2025-06-25
Great App
Prefer this to Yelp always. Easier to navigate, less restrictive. Notifications are not so bad and easy to share plans with people. Only bummer is that not every place uses this app. Right now in my area its about 50/50, so hope that increases!
2025-06-25
A fine app
Works as described. Cannot imagine giving it fewer than 5 stars.
2025-04-24
Good for ideas, bad for reservations
OpenTable is great for looking for restaurants in the area and finding ideas, but they don’t verify/authenticate their information. I’ve only made two reservations with them, and one the first restaurant we showed up early to and had to wait past the reservation time.
The second restaurant wasn’t even there. We drove for over an hour for a restaurant experience and the address was a city council building. We walked all around the building and surrounding buildings, asked for directions from another restaurant (they didn’t know of the one we had a reservation at) and we called the phone number OpenTable provided and they confirmed the location we were at was correct. Then OpenTable sent an email saying we missed the reservation. Extremely frustrating and disappointing to have a rare outing that was planned for weeks waylaid because they don’t check their information. Won’t book through them again, but will look for restaurants using the app, but only to book through the restaurant itself.
2025-04-06
Terrible
I love Benihana and all I wanted was to have a great experience here on my birthday. The food was good as we ordered the 5 course specialty and the Wagyu steak meal to take home with us. Jacob the chef did a fantastic job entertaining us as he prepared the meal. The waiter was a hit or miss. Fast forward to us arriving home checking our Wagyu steak meal, we are missing a couple of important items that make up meal. We called the restaurant immediately and asked to speak to the manager, after going through and explaining the situation to three different people before we finally got the manager, he gets on the phone with an attitude. He argues and over talked us while we were trying to tell him the situation. He didn’t want to take care of the situation, he didn’t apologize for our order being messed up, he didn’t and still doesn’t want to reimburse us for our inconvenience. Bottom line if you eat here and place a to go order, please check it before you leave. The manager here is the worse. I really don’t like leaving reviews but I felt this was warranted when we spent too much money at this restaurant.
2025-03-16
Great App, But Shady Rewards System
I have been using OpenTable for a while, and I love the convenience of booking reservations at my favorite restaurants, especially since I can earn Dining Rewards along the way. It is a great incentive to keep coming back. However, I have noticed that the ability to collect rewards has been turned off a couple of times, which feels a bit shady. This is especially frustrating when I specifically choose restaurants that participate in the program. If rewards are advertised as a benefit, they should be honored consistently.
The app itself is user-friendly, and I appreciate how easy it is to find available reservations, but OpenTable needs to be more transparent about why and when rewards are disabled. If this issue were fixed, it would be a flawless experience.
If you are not earning points, check your settings. Go to the upper right corner and click on your profile, then select “About You.” Scroll all the way down and toggle on “Dining Points.” Hopefully, this helps others who have been missing out on rewards.
2025-02-20
Missed out on coveted booking spot
While I do find this app very helpful to explore new dining spots and make reservations easy, I encountered a ruthless flaw in the app this morning. I have been on a ”notify me” waitlist for WEEKS to score a cancellation opening at a highly coveted location that is booked months in advance. The few notifications I got, even though I was able to run to the app to snag it, was gone within the 40 seconds I tried to grab the spot. Today I just so happened to have the app open when a notification came in for an opening. I ran to grab it, it was still open, but the app wouldn’t let me book because I already had a reservation for that time elsewhere. Yes, I made another booking as a back up since my chances of getting into the other location were slim. BUT to simply NOT allow me to double book myself when I would have canceled the back up booking is insane. I get not wanting people to double book, but instead of NOT allowing me to proceed with the booking, just tell me “FYI you will be double booked - proceed anyway?” Is an easy fix. I was trying to get notified for openings for today, so now I’m missing the intended window. Cool, thanks.
2025-01-03
Simple Easy Reservations, Fine Print Concealed
For the occasional diner with a no restrictions, no allergies diet, this application is perfect for you! Their treasure trove of helpful reviews will help you quickly find the best restaurants at the best value. However, not everything is as it seems. For health conscious patrons concerned about consuming organic sourced, glyphosate free food, or those concerned about nut and shellfish allergies, read ALL the fine print! A search for organic food Restaurants will generate a gigantic listing of choices, most of which use a single organic ingredient in a meal full of gmo, pesticide laden products, or no organic ingredients at all when they're out of season. And not all menus are up front about allergies. So be thorough and read all the details in the menus before making a selection or you may end up with buyers remorse.
2024-12-22
Missing info, no human to reach
I’ve been using the app for 7 years and never cashed in on any points. They either expire, which I don’t think should ever even happen…or seem out of reach for anything good. I still use it a lot for the convenience of making a reservation. I just went on and all of my reservations are gone! Including one I made that it’s coming up in 2 weeks…GONE. There’s oddly only 2 old reservations showing from 2019 (I have made well over 50–100, including at least 3 in the past month. So all my points are gone too. It takes so long to accumulate points and now I have zero. There’s no one to talk to…they have some bot who “helps”, only if you ask exact questions- none relating to my issue. I’m so annoyed. Honestly, I’m over the app at this point and I’m wondering if there’s another similar one. Seems like a scam to get me to think I’m gonna earn something for using it. Where’s the customer service? How do I get all of my reservation history back along with my points?
2024-11-17
Delicious but bad service
We ate at Ghee Sat night and had a terrible experience. Almost immediately after ordering our appetizers and drinks, our appetizers came out within minutes, before our drinks. Then while we were enjoying the appetizers the main entree and rice came out, without the naan. Again, minutes after the appetizers. By this time we had been in the restaurant less than 15 minutes. Then we waited for the naan before digging into our main course, and 15 minutes later, when our mains were cold, we flagged down the waitress— who had not bothered to swing by once after getting our order. The naan was hot and delicious, but our meal was cold. By the time we paid our bill, the whole dining experience was 40-45 minutes. We have spent more time at a fast food restaurant. That is not the experience you would expect at a restaurant where you will spend about $50-75 pp. We will not go back.
2024-11-10
Reservations are a joke here!!!
May reservations for our anniversary and we made it to the restaurant at 7 PM which hour reservation was at 7:30 PM. When inside and was told that they were two hours behind and they can give us a wait time. It was people that made it there for their 6:30pm reservation still waiting an 1hour and 40 minutes later. Even though the host was nice she couldn’t answer not one of my questions. Still had to pay for Valet, which was crazy when the restaurant didn’t honor their reservations. (Which I didn’t mind to pay the valet) I called ahead of time to make sure that everything was going as planned because I was sitting in the long line trying to valet part and I was told to come in to check in and after they parked the car I was told that they couldn’t get us in. I understand being short of staff, but yesterday was ridiculous just for a party of 2. I would never make reservations here again. They really need to come up with an new system to honor there reservation guest. We end up making reservations at Dakota’s steak house while sitting and waiting on our name to be called. Dakota’s took us at 9:30pm and sat us as soon as we made so you can see how long we sat and waited. It was overly crowded didn’t give the vibe from the website very loud.
2024-09-23
Not as they were
Very disappointed with our dinner at Ruth’s Chris last night. They have stopped serving the wonderful house baked mini loaves of bread and instead are offering large Hawaiian rolls. Those rolls just don’t bring the warmth and flavor of the bread! Bring back the mini loaves please! I ordered the 12 oz ribeye and was appalled what was passed off as a $75 steak. Thin, with globs of fat surrounding it. It was greasy and had no taste. I only ate 1/3 of it before I realized it was so greasy it would upset my stomach. Totally awful piece of “steak”. The creamed spinach was more like cream of spinach soup. Very thin and again tasteless. Our waiter did not check back with us after our steaks were served - I would have given him a chance to try again with my steak but he cared not despite the fact he had to walk past our table to serve his other tables. I did have a conversation with the supervisor before we left the restaurant and I am to be contacted by the manager. We have eaten at Ruth’s Chris all over the US and in Canada. We have enjoyed the dinners but something has really changed at this point. Extremely disappointing that one of our Special Places is no longer special.
2024-08-05
So good we are going again.
We arrived on the Big Island on a Sunday, so of course our first dinner was Monday. We chose The Fish Hopper and were not disappointed. Service was great (thanks Jardyn)! The clam chowder is absolutely delicious-the cup is great as a appetizer but if you share you’ll regret it! The poke nachos are tasty but the portion is tiny for the price. The fish and chips was not over coated with batter crisp fresh and not greasy. The Parmesan crusted Mahi Mahi was fresh and delicious. The shrimp and beef skewers were good, although my son loves shrimp and it come with 2 skewers of beef and 1 shrimp(he would’ve preferred 2 shrimp 1 beef. I had the scallop risotto-the scallops were cooked perfectly the risotto was creamy with good flavor (I preferred
To add a little salt). The cocktails and mocktails were also very tasty. Like the title said “so good we are going again” For our last night on the island!
2024-07-14
Affordable, Upscale Chinese in Lexington
An early (5PM, after an afternoon matinee theater performance) dinner at Shun Lee was perfect. The decor is upscale, modern —marble and leather— with touches of red, gold and black. My husband and I both began with soup: egg drop for him; hot and sour for me. Excellent. For the main dish, I chose Double Cooked Pork and asked for the addition of some stir fried veggies. The result was fantastic—lots of colorful veggies with pieces of cooked pork—and bacon!— in a pleasantly hot sauce. My husband was equally pleased with the his beef dish. Both of us had fried rice which was a delicious brown rice with peas (no crispy fried bits or egg I associate with fried rice, but delicious). We ended the meal by sharing an ice cream wrapped in rice paper dessert served with whipped cream. WOW! It was kind of like having ice cream mixed with cookie dough. My husband had a light beer and I had a glass of white wine—a generous pour. The check was very reasonable. I can’t wait to go back and try other dishes.
2024-03-10
Caja caliente
This was my second time visiting this establishment since about one year ago. The first time I had a good experience, food was good, service also. We decided to visit it again although I had to press my husband who was reluctant to go. Service was good, our waitress was pleasant and attentive.
We started with mariquitas and guacamole. The guacamole was excellent, the mariquitas were from a bag! I ordered the tamal en cazuela. It was very mediocre and it was more chunks of pork than tamal. My husband ordered a kale salad with churrasco, it was horrible! The meat was very low quality full of tendons.
I enjoy watching Mika execute her recipes on Instagram very much but her restaurant was very disappointing.
We were there on Sunday at around 2 pm and it was only us and two other couples and to top it off it was not very reasonable as far as prices. We don’t mind paying as long as the food is worth it.
Overall a very mediocre meal. I hope she concentrates more in bettering her restaurant. We need good Cuban restaurants in Miami.
2024-02-21
Customer needing assistance without response after several attempts to email.
I have been an established VIP with open table Based on my dining history, reservations, always cancelled before and never once missing a reservation from Palm Springs to New York to Miami …I had thousands of points I never cashed in and even have current reservations but for whatever reason they won’t respond to emails and I’ve every concerned bc my app says all the sudden I’m a new customer with no benefits and no dining history which is false and the app is not working and again no response after several emails and no customer service number that I could not find …I’m losing hope and my open table was like a timeline off all my notable dining experiences and part of my life and just don’t understand how they cannot address this if they would look they should be able to see my phone number, name and all info is the exact same but my vip established account has disappeared. If I don’t hear from them I will never use them again and only use Rezy from now on. I even took time to post dining photos and rated restaurants we dined. Very sad for me if they can’t provide me with the much need customer service and I pray this gets handled. And I pray they do the right thing a get my true account back up and running. I’m a very loyal customer so, open table please advise.
2024-02-11
Generally excellent app, but skip their “waitlist“
OpenTable works really well for reservations. I have used it for years and have never gotten to the restaurant without my reservation being there. They do not have as good as selection of restaurants as they did years ago, and they cut down on the perks. I used to like to save my points to try a new restaurant but now this is not one of the perks offered.
I recently tried to make a reservation at a place that was completely booked so I got on the waitlist. Reservations did come up but seconds later, before I could click on the notification, the reservation was gone. After this happened a couple of times, I ignored the notifications. other “openings“ on the waitlist were outside the time I had requested.. They should give the person at the top of the list a defined amount of time to respond. Not everyone is good at beating the buzzer. Period I found it
Disappointing, and annoying.
This is an otherwise good service, and I hope they will improve this feature for other people.
2023-12-20
Location improvements needed
This app is great for booking reservations, but searching for new restaurants in specific areas is always so frustrating. In Chicago, there are distinct neighborhoods, all with an abundance of delicious restaurants to try, but on open table you wouldn’t know this based on how their search function operates.
I’ve noticed if you search and select a specific neighborhood, example: “Lincoln Park”, the restaurants shown are not in the Lincoln park area at all, and even show their location as “west loop” or “river north”, so it’s not that the restaurant has put the wrong neighborhood, it’s the APP that is showing sponsored restaurants in far neighborhoods, over restaurants in the neighborhood I’m specifically looking in.
This is incredibly frustrating because if I’m trying to find a new place to try in my neighborhood, but open table insists on showing restaurants across the city, even when I’ve tried to search in my neighborhood, then I will not see open table as a reliable source to suggest new restaurants.
2023-11-12
OpenTable “Collect Dining Points” Toggle
I have been an OT member for many years. Until recently, there has never been an issue with my successfully collecting dining points at a participating restaurant. But over the last several reservations I’ve made, I noticed that I wasn’t collecting points. I did some digging, and I finally noticed that there is a setting under my profile for collecting points that had inexplicably been turned off. (Hopefully, this isn’t a strategy to minimize the number of points collected on OpenTable reservations.) It’s a fairly obscure process to find where the setting is located. In addition to this issue, I’ve been finding that reservations I’ve tried to make at restaurants both locally and when we’re out of town frequently seem to have no seating options at a time that we choose. However, when I call the restaurant directly, magically there ARE tables available during our desired timeslot. This whole experience lately has soured me on the app.
2023-06-26
Amazing experience for all the senses
My boyfriend and I had a beautiful date night at Salt & Cellar. As we do not drink alcohol we so appreciated the beautiful mock tails, he ordered Into The Woods which was a green juice with shaved chocolate on the glass sitting on a bed of moss with mushrooms and a dry ice mist that is created with the server pours water into the moss bed activating aromatics and essential oils. I ordered a Moon (something?) which was watermelon and lavender and it was delicious!! Our server Matija was so sweet and accommodating, we took his recommendation for the appetizer and loved it and then enjoyed some vegetarian options. After dinner Matija so kindly gave us a tour of the amenities at the hotel and offered to take photos for us. It was truly a magical night to remember and we are so grateful to Matija for making it extra special for us! We will definitely be back to enjoy for of the vegetarian menu and experience different delicious mock tails! Thank you again.
2023-06-10
Dated Experience, Weak Loyalty, Lame No Show a little too close here in the end Rules
I’ve been using OpenTable since the very early days. It’s always been super convenient and, like it or not, almost necessary in this day and age to get reservations with most restaurants. What I don’t like about it is that that platform has not changed for years, you can get logged out, relogging back in thru email never seeks to work, they’ve downgraded the loyalty program and made it harder to earn points or redeem them effectively, and I’ve had a couple of no-shows over the years that have basically put me in an inactive status on the platform. Given 100s of reservations I probably made, not showing up for one or two should not blacklist me from the platform. A LOT needs to change with this platform. It’s like they put it on autopilot and don’t pay attention.
2023-05-30
Great but poor support
I have used Open Table for years very successfully for business and personal dinners of all sizes, places and locations. So what’s the problem? Trying to change email addresses has been impossible. The on-line process sends endless repeated questions in a never ending loop. Found a real person chat (not the AI chat you start with) who said he would help me but he suddenly dropped off with comment “I will send an email and tell you that it’s fixed.” Email never came and the email did not change. Soon my old email will stop working and I will be unable to contact OpenTable or their many restaurants. There’s no apparent phone number and a simple quick conversation would solve this instead of endlessly sending the same questions over and over by their sad AI chatbot.
2023-05-05
I wish I knew about this app sooner!
I strongly urge everyone should try this app if you haven’t already! It should be a staple/utility app on everyone’s device! It’s such a basic concept when it comes to dining, surprised no one else like Yelp did it like OpenTable does sooner. Features a variety of customizations and filters to find the perfect spot for any special occasion, business meeting, casual coffee or breakfast, brunch or a night out in town, you name it! App’s catalogue holds a vast selection of locations/experiences. Each establishment has a profile page with all the information anyone might be looking for. You can reserve and add your guests and contact the management team directly from the app. It shows you price points, reviews, availability by the hour etc. Not sure if it’s this useful in other cities but in LA- an absolute essential app for everyone!
2023-03-22
Open Table and Apple Update issues
So I used to love using OpenTable because of the points that you can earn for certificates. However, for the last 2 to 3 times when iPhone updates have occurred, my settings have change. The button that asks if I want to earn points has become “untoggled” each time. I do not sit on my app and look at every single setting and particularly for this one. It should be defaulted to earning points and then if you don’t wish to earn points, you can opt out. I reached out before because I noticed after a few dining reservations that I did not earn any points I was told today that I had exceeded the number of courtesies allowed on the lifetime of my account!!! Since when do courtesies expire or have limits attached especially when it’s of no wrong doing by the user?
Not happy about this and do not have a problem going to the majority of the restaurants that we frequent on the regular, without using OpenTable if this is going to be case with them.
2023-01-31
It’s getting annoying
I like the concept of this app and fully support the idea. It gets as difficult as calling the restaurant, though, since I have to have many of these apps and I can remember who is on which app. But I digress, because that is not the direct problem of these programmers.
What IS a direct issue is that it appears my account keeps getting deleted. I had an account, it even had points on it, but I didn’t use it a ton, because it is expensive to go out to eat and there aren’t a lot of restaurants near me that use this app. I went on a few months ago and tried to sign on, but the app prompted me to create an account. Okay, annoying and I lost my points, but okay.
Then about a month ago, same thing. At that point I had 300 points. Now, they’re all gone and I have a new account when I had a reservation on the previous account. I actually had to call the restaurant, because despite the fact that my credentials were the same none of my points or previous reservations were there. Thankfully, the reservation is still booked at the restaurant, but it’s getting to the point it isn’t worth it to me. If I have to call the restaurant anyway, why use the app??
2022-10-22
Our Favorite Sit Down Restaurant
We are happy to live near Van Rensselaer's Restaurant. It is our go to for a wonderful meal and it doesn’t have to be for a special occasion. Their menu suits us perfectly - the mixed seafood grill is always so perfectly prepared. Last visit it was tuna, seared on both sides and warm in the middle that melted in the mouth, swordfish that was tender and juicy and so fresh tasting, and shrimp cooked just the way I like them. It's a hard decision to choose from their menu, as they prepare salmon and other fish in a number of ways so you can make a choice. Salads are satisfying and served in an appealing way. And then dessert. Oh, my. Once you’ve tried their toffee Kailua chocolate mousse cake it's impossible to order anything else, if you’re a chocolate lover. Don's favorite is the crime brûlée and their carrot cake is made on premises and is legendary. This will be the last weekend that they are open until spring so we are reserved. Thank you, VR’s, for some wonderful meals this season!
2022-10-03
Good App But Suspension Policy is an Issue
The OpenTable app works great and the concept of it is really great too. The major issue is the suspension policy they have. While missing reservations is not great for the restaurant, as someone who’s worked in the restaurant industry, it is typically easy to fill voided reservations for customers waiting to be seated. I’ve use open table many times previously and missed one reservation way back in June where I was over “my limit.” I don’t frequently miss these but apparently enough for this suspension. It’s now been 3 months and I’m still suspended. Surely restaurants are missing out on more business by OpenTable monopolizing reservations and suspending people from making them for months at a time than the restaurant missing a reservation and just backfilling it with their waitlist. I know many people who have the same issue and have to choose other restaurants that don’t use OpenTable so they can get their reservation. I just use Rese or book through Google because of this but it’s a big issue for the user and the restaurants.
2022-09-17
Good but WE NEED FILTERS Already!!!
I’ve been using OpenTable from day one. It’s frustrating that developers still haven’t made the ability to filter things better. Such as, the reviews of a single location you’re looking to dine in that’s part of a multiple location/chain restaurant… reviews for all their locations all show up under the one restaurant you’re looking to book at. If I’m dining in Boca Raton FL I dont care to see reviews from their Miami, NYC, etc. locations! There is no way to filter reviews to one city and there should be by now. Also, the “location” of the reviews are labeled as major cities such as West Palm Beach and Fort Lauderdale (for example) and yet the one I’m dining in is actually in the Boca Raton area. Not sure how we are supposed to know which restaurant the review is for when the restaurant Im looking to dine in is smack dab in the middle of these major cities!?! It’s a forced guessing game that no one is interested in playing. Lastly, there’s no way to filter out OpenTable’s restaurant recommendations. They recommend restaurants in Miami (an hour away from me) when barely ever dine in Miami. I maybe dined there once ever through the app. No bueno, OT! PLEASE FIX THESE FILTERS —it’s looooong overdue!!
2022-07-29
Horrible customer service, unethical charge to my CC
I’ve been an OpenTable user for years however today will be the last time I use their service.
I made a reservation (which included a credit card charge for not showing up) that I then needed to cancel, however OpenTable told me the only way I could cancel the reservation was to call the restaurant. I tried for hours to call the restaurant but their phone number was disconnected and it never went through. I contacted OpenTable customer support and they refused to help me and told me they could not control cancellation of my reservation. They repeatedly told me to contact the restaurant yet agreed that the phone number was disconnected and that there was no other contact method available. The customer service agent was extremely unhelpful and just kept telling me to call the restaurant, which again, did not work.
It’s extremely unethical to allow a reservation to be made through your platform with a credit card hold and then be completely unable to cancel it. I will never use OpenTable again.
2022-05-14
Not a bad app, but no communication with real people running it is bad bad bad
Since this is apparently the only way to offer feedback on the technical side of things, here we go. I like OpenTable, the app runs great in its function, however I work at a restaurant that uses this booking platform and there is a way for clients to capture MORE bookings. If the search was a filter option to at least search for a time frame of multiple hours, maybe even across multiple restaurants, guests would see WAY more booking options. Example: 7o’clock resos are almost impossible to snag at Spinasse, so most people think we have no open tables because they have to search by 30 minute increments at a time to maybe find a slot that is open. It is a waste of time for the guests and for clients on OpenTable who still spend a considerable amount of time taking phone reservations because of the platform issue.
2022-04-01
Useless without way to update contact info
The app is useless if there’s no reliable way to update your contact info so restaurants can confirm your reservation.
I missed my Valentine’s Day reservation (they called to confirm using an old phone number I cannot update in OpenTable) because the app failed to update my phone number after changing it on both my mobile and desktop versions of the app. Customer service said they’d manually update the phone number after our attempts to troubleshoot the issue failed. A few days later they let me know they deleted an old account OpenTable account of mine that I wasn’t using. They didn’t change my phone number and—not surprisingly—deleting the other account did nothing to fix the issue. I understand the wish to troubleshoot, but after resolvable attempts have been made, that’s not the customer’s job and if the app doesn’t work for reservations what’s the point?
2022-02-17
Redemption of points earned
We love making reservations through the app and earning points. It’s so easy to find and reserve time slots for our favorite, tried and try restaurants as well as new ones to try. However, redeeming your points and actually using them are quite a different story. After a very lengthy and difficult process of redeeming the points we earned through making reservations with Open Table, it turned out that the restaurant that we chose to use the redemption certificate didn’t have a clue as how to use the credit… and pretty much washed their hands of the responsibility of doing so.. stating that even the manager couldn’t figure it out. So, we left without using our certificate… which was disappointing. Needless to say… I have this wasted certificate that apparently I cannot redeem. It’s making me think twice about using this app due to this situation.
2021-12-24
Delicious food BUT NO STAFF WEARS A MASK
We were not sure whether we should stay when we went to check in for our reservation. Three people were at check-in which is indoors, and one person on the phone wore a mask, but the other 2 did not!! This was a very stressful start—we wore our KN95 masks.
We ate outdoors. My husband’s vegan meal with white fish was awesome and so was my scallop meal. The chef, without a mask, came to see my husband to make sure his meal was great. Very nice. BUT, no masks for the staff is very bad with Omicron increasing.
Although we would like to eat there again, we feel like we are putting ourselves in a risky situation especially since another restaurant on El Paseo just was in the newspaper because 20+ staff have COVID and were working before their diagnosis was made.
2021-12-19
Robert and the entire staff are lovely ~
Today was my mother’s birthday and we happened to stop by without making a reservation. The hostess was kind enough to find us two seats at the chef’s table which is exactly what we wanted and hoped for. The food was refined, delicious but unpretentious and we felt like we were at home in Seattle at our favorite restaurant, Canlis. Robert made our time here very special and he catered to our every whim. We appreciate how down to earth he was but was extremely sophisticated and kind. Life has been tough for the entire world, but for these few hours we spent dining at Coyote Cafe, we felt as if we were dining at the most exquisite restaurant on the planet and it was nothing but pure bliss. We thank you and love your team!
2021-12-18
Spins and spins and shows open reservation that is canceled
This app is useless. It used to be good. I booked a reservation and invited people and it notified them of the invites but then it didn't bother to notify any of them that I canceled the reservation. It also didn't push any notifications to me and didn't text. It sent an email. Who wants an email when PUSH and TEXT are turned on. When I canceled it did the same thing. My cancelation confirmation was NOT texted or pushed to my phone, the app just sent an email. Who wants email when a text is so convenient? N O B O D Y!
Additionally, on the Home screen of this now totally useless app, it shows the reservation as still being open and confirmed, then it blinks and flips to reservation canceled and it just keeps spinning and switching between open and canceled. I logged out and shut it down. Same issue. I check all settings and everything is as it should be. I checked for an app update. There is none. I waited a day and tried again. Same issues. App is useless and I am tired of playing a guessing game. If I want a reservation I will book through the restaurants from now on. This app is unreliable and it's more work than it's worth. I had to contact everyone on my guest list to notify them our reservation is canceled. Terrible!
2021-11-18
Review because I hope for site to improve
The search options are absolutely horrible. Unless there is a very minimal amount of establishments that use open table and that is the reason only a few places pop up when I am searching locations. But I am a frequent diner , sometimes I will type in a location (city I prefer ) and the same places that aren’t even in that city come up . It’s terrible for trying to find new places . I use site for places I know are on it but when I want to try somewhere new by cities it is pretty much useless. Hope this can be improved … even right now making me keep selecting nicknames over and over because they have been used is stupid. I’ll just put my full name smh
2021-06-11
Totally Bloated
At first, I thought all the reviews and photos and “Yelp” like stuff was cool. But the reason I was using the app was to make a reservation, and that’s where things went south, at least compared to earlier versions of the app. Long story short, once you’re on the restaurant detail page, there is no clear way to make a reservation, or there are so many other options that it’s confusing. I ended up “saving”, thinking that would “save” my reservation, but when I showed up at the restaurant, all I got was a snarky gen-z hostess refusing to give me a table (even though there were a half dozen open tables in sight and only two reservations on her list). I’m not happy with Cane Rosso, but I also understand snarky teenage hostesses are all they can afford. I’m very unhappy with how bloated open table has become. Especially since I clicked on a link on Cane Rosso’s website and it took me right down this rabbit hole. It may have something to do with the fact I was on mobile and had to turn it sideways to get all the options. I know it can work, last week I followed the same procedure with Tupelo Honey and my reservation was seamless. Not the same experience with all restaurants, and that’s a problem, especially when you’re with your entire family, your starving, and the hostess could care less.
In conclusion, this app needs better implementation across all restaurants and the need to simplify the restaurant detail page.
2021-04-11
Fair Review?
Overall? I am very happy I can reserve in advance and not have to worry about long wait times while on vacation. Good Job! However, the app to get you to “some” places are not accurate, and when I called the restaurant no one answered, which isn’t all of the OD App’s fault, but the horrible directions from their link to the restaurant in the app is an oversight that can be fixed. I did appreciate that when they contacted me in email to remind me it is courteous to cancel reservations (i.e., as I DID already try, due to no fault of my own or lack of effort) the context of their email left a tone that didn’t assume it was ALL the customer (my) mistake. The email left a kind of open, placing no exact fault on any one party as the email just went over the correct procedure to cancel for next time kind of thing. I found no negative remarks in my account as a result of this mix-up, which was how it should have went. This is why I am trying Open Table again, and still providing a good score of 4/5. Honestly 4.5; but that isn’t an option. Good App Overall. Fix these little quirks like, a direct link to the restaurant’s email account, so when someone cannot get through on phone, the company can go see what is up, and then can offer up the canceled seat in real time to another party on the waiting list; thus, leaving everyone covered, and common courtesies can be given between all parties.
2021-04-06
Not updated
In Hawaii on our 3rd day of vacation and it becomes clear that everyone here made their reservations for their entire stay before they came as we cannot get dinner anywhere the first 2 nights without waiting an hour and a half as a walk up. I begin to book restaurants for the remainder of the trip to ensure we are not eating with kids at 9pm and think. Have it handled when we arrive at Hard rock for our reservation at 7:45pm (earliest we could get but showed open) and are informed by hard rock they are only open Thursday thru Sunday for the restaurant and the retail store all week. Not sure what II made reservations for on open table who had not updated hours for them since Covid a year prior limited hours or why the Hard Rock site sent me to Open Table to make reservations when it was not an option. Frustrating.
2021-04-04
Points expire and no customer service
I’ve had this app for 10 years and had used it whenever I made a reservation. The big problem with this app and the reason I’m deleting it, is that your points expire. That would be a big deal if they hadn’t let them expire in. Year where there was a pandemic. In my opinion, they took advantage of the situation and cleared their liability in a yess as r where no one could make reservations. I think this company does bad business and there are plenty of other means of making a reservation.
Previously I wrote this a few years ago too when it happened:
I’ve been using the app for several years now and should have over 2000 points but despite being able to see all my reservation history, the points are suddenly down to 200. I emailed the app about it but my email went unanswered. The app is useless if the points expire. I’m sure they’re making fees from the reservation, but then they limit how long you get your points? That’s crap...and so is the app.
2019-09-20
Performance beginning to degrade
I’ve been using OT for ages, always had awesome experiences but today it was a train wreck.
I was trying to dine at the Galvez Bar and Grill in Galveston Texas, after an hour and too much trouble with the wait staff we decided to leave and go at a more reliable restaurant.
I tried to use OpenTable to make a reservation and OpenTable said “want to modify your reservation”, I said “yes”. Opentable popped up with “Call the restaurant”.
I was one hour into dining.
“Hello”
Did the app not connect I had already been checked in? The restaurant checked me in on the app.
By now I had already told the restaurant I was leaving. I tried to book another restaurant Gaido’s in Galveston Texas but the Open Table reservation would not process. Got to the they said you don’t have a reservation. Tried to reserve again and OT insisted I call again. So I called again spoke to The Galvez they said they were cancelling.
Still the OpenTable app would not let me cancel.
After dining at Gaido’s the app does not show Galvez Bar and Grill since it is cancelled and Gaido’s never got logged.
The tool was built to simplify, but now they have changed the way their data is managed and so they have broken the process.
It was a good many years but I believe OT is about to lose a very loyal customer, not willing to go through OT hassles.
2019-06-14
What a mess.
I've had this app for about 5 minutes and I'm ready to delete it. I booked a table on my desktop and it asked me for my email address for the confirmation. Then it said to open an account to keep track of the reservation and have me the option of logging in with Google (which is different than my email address I used to send the confirmation). So I went to my account and sure enough the reservation isn't there. I try downloading the app and guess what? No option to log in with Google on the app. So I go back to the desktop to change the password because my Google password doesn't work on the "log in with open table" option. I get into the app, no reservations. I go to the email confirmation I received and click on change/view reservation and it of course takes me to my profile page for the account with no reservations. So I click on add to calendar and invite Google email to my own reservation. In the account I get a notification that I was invited, and then accept. Then I click on upcoming reservations and there are no reservations. And the alert icon is still red letting me know I was invited to my own reservation.
2019-05-25
Improvements made
First of all, who are these people detailing the restaurant’s tilapia and their server ignoring them on what is supposed to be the Open Table app review?! This is not Yelp, folks.
This latest update resolved my ire with the searching. We can FINALLY search for restaurants in San Francisco in its entirety. For a long while you had to specify a SF neighborhood when looking for an available restaurant i.e. 3 people at noon in the Mission, San Francisco, CA. Every other city, you were able to indicate and search by just the city name all except for SF. Looks like the capability has returned.
But scrolling through the list of restaurants was and still remains to be both annoying af and difficult as where my finger lands to swipe up or down to move the page up or down, it’ll attempt to drag and drop that restaurant as a link to a message whether text or email. Why anyone ever thought that would be a good idea when everyone in the app is using a touch screen phone is beyond me. Can we get that fixed, please?
2019-02-02
Not as good as previous visits
Had wonderful experiences in earlier visits..however, this time was a bit disappointing. Ordered a drink, straight, took 15 minutes to arrive. Entree (pasta) was served lukewarm and unlike the customer who had the same dish, I was not offered table side fresh grated cheese and his dish was steaming.
Ordered blueberry pie to go. Opened the box and found a quarter of a slice. Asked our waiter for an appropriate portion, he took it back only to return and tell us the employee who boxed it had given us the last piece of the pie and that was all that was left. Replaced it with a piece of key line pie but did not the small piece of blueberry pie as he promised.
Again..disappointed and surprised based on previous visits.
Server was nice and apologetic but overall this was not a great experience.
2019-01-27
Changing locations in search
For the most part, the app is great except if you travel a lot, trying to get it to look for restaurants in a particular location that you are not currently in is extremely frustrating and difficult to make work. For example, at the moment, you’re in city XYZ but tomorrow going to city ABC and you want to search and book a restaurant in ABC for tomorrow is not a user friendly proposition. The same applies if your in a large city, NY, for example, but looking for a restaurant in a suburb or outlying city, very frustrating. It seems to default to current location which is only good if that’s where you’re trying to find a restaurant, otherwise a frustrating experience.
2019-01-03
Be careful how you use this app. They are sneaky
Its ok for reservations but the sneaky developers just added a toggle for you to ‘opt-in’ on receiving points. Then they make it difficult to redeem. Far cry from the original concept and the app developer actually treats you as the enemy rather than streamline and make it easier to use.
They change terms and conditions often requiring to keep an eye on uses. Make sure you are awarded your points and keep your receipt. These folks make it very hard to collect points if the restaurant forgets to credit you.
2019 Update: this company makes it so difficult to redeem points, gift points that it makes you wonder why you even use the app. To the Developer: your Customer Service, responses, replies are very poor. Either use a call center and stop hiding behind email or watch members drop you.
2018-12-17
Good App, but Needs Improvement
I love the convenience of making reservations on this app, but I’ve given it 3 stars as it needs some improvements to go from good to great. OpenTable is great as most places use it, but if a competitor were to come up with a better user experience, I’d switch in a heartbeat.
1) Needs functionality to redeem points for dining coupons electronically. It’s 2018, why can’t I get a barcode that can be scanned at a restaurant? I tried to redeem points last weekend and it said to go to my desktop...some folks don’t even use a desktop outside of work. This is a huge miss.
2) Needs a better layout of local restaurants and navigation. I’ll search for local restaurants and after listing a few, it jumps to those 20 miles away. I’m in a huge metro suburb and I want to narrow in on a certain town and not get mixed results with places far away. I go out a lot and do a mix of city and suburbs but for folks not familiar with the area, it could be deceiving. For example, searching for something close by and you see an interesting place and don’t realize it’s further than you wanted until you click on the restaurant to explore.
2018-12-10
Thank God this place opened in our neighborhood!
All I can say is WOW WOW WOW! We came here for the second time (first time yesterday) and still the same review! Fresh homemade food served as described, but even better! The past two days we have almost tried everything and took food home to go! Amazingly, delicious food and it’s going to be hard not to drive by and stop no matter what! I recommend the calamari, hummus, pizzas, the lamb (doesn’t matter burger or the entree). This place knows the proper cooking temps on the lamb and the “Mediterranean” is truly “Mediterranean” if you know what it should taste like! Also, the talent within the restaurant is professional, well-versed on the menu and the wine list. Customer service is definitely a 5+ along with the food! You have a diverse variety of food to choose from such as pasta, pizza, seafood and it’s all amazing! A must try and you will be hooked! Seriously, it is one of the best restaurants in the valley!
2018-12-05
A must visit Winery that serves food.
As soon as you step in was welcomed with sample of wine. Presented with drink options and then was able to walk around and see what items they had for sale. Unfortunately we didn’t plan this part better and enjoyed the wine experience more. Next time. Off to our reservation we had quite a mix of food. Shrimp Rosotto which was amazing. Chicken sandwich that was listed as a favorite which was also good. The turkey burger though was of a softer consistency and not like a traditional patty. It was good, but not what we were expecting. They did exchange for a regular burger which turned out to be great. We decided after a couple more samples each to indulge in monthly membership and will definitely be returning. It’s amazing seeing all of the wines they offer from their own branding it’s pretty overwhelming actually. But now with a membership we can try them all.
2018-11-22
Useless when searching
As other reviewers pointed out, when you know exactly which restaurant you want to go and when, using the app is a no-brainer - book, dine, and get points. However, when searching for future dates, for example, when planning vacation travel, is AGGRAVATING. The app keeps resetting to 2 people today. I like using map view to search, and I’d zoom out to widen the area, click “redo search” - a whole bunch of options pop up, but when you click on them turns out they aren’t available at the selected time and it literally just brings up all the restaurants in that area regardless of time and date you are trying to search. Developers clearly know of this issue, as it even brings up a pop-up box asking if you want to update your search to the criteria you set previously - but even after you click “Yes”, it runs the search and again the results are populated with restaurants that do not have availability at times you are looking for. USELESS! Fix this please!
2018-07-02
New policy stinks
So, I have used open table for a long time with only a couple of glitches. Recently though, they changed their app so you actively must choose to receive points. Apparently, someone must have complained that points automatically accrue when you book and dine at a restaurant, because you now must choose to collect points each time. I was in a rush to book a table the other night and was wondering why, for a 2nd time, I didn’t receive points.
That is so cheap and they should be embarrassed. I’m sure that they will cite some obscure paragraph in their terms and conditions. Glitches are one thing but purposely trying to keep you from accumulating points is another thing. It deserves one star but I like the app so I gave it three
2018-06-15
Fancy Night Out-No Reservation
For a company that specializes in dinner reservations, it better work or what is the point? Right? I made a reservation for a restaurant on 2/16 for Saturday 6/9 just to be sure we could get into this nice place. 2 days before I got a confirmation reminding me about the reservation. Our party of 4 showed up, only to find a sign on the door that said the restaurant had closed on 5/27. All decked out we stumbled around town to find the only upscale place that would take us. Turns out there was a party of 12 in there who had the same experience. Imagine a party of 12 scrambling around to find a table in a small wine town? Easily Open Table should be on this, and send a note. The restaurant could as well, however if they’re closing/ closed who would do this.
While I would normally not give any place just one star, this is the 2nd time I have had this happen with an Open Table reservation. The first time was on New Year’s Eve.
There have been no communications from this app regarding this unfortunate experience. I would recommend that all restaurants who take Open Table reservations start working the front desk themselves and stop paying their fees.
I would recommend all diners to trust the telephone more. You may be the next.
Do not trust this app to be 100% reliable.
2018-02-24
Easy breezy to use with one big flaw
Great app, use it all the time. But, one thing that has to be fixed is the restaurant search feature, which doesn't seem to care how far a restaurant is from your location if there is no restaurant with that name locally.
Example: Searched for a restaurant and selected my city. The results give me first a restaurant that’s 400 miles away in another country followed by restaurants in my country that I guess were more farther away by distance. Okay, so no restaurant with that name locally, so just tell me!
How about saying there are no restaurants with that name locally, followed by similar cuisine restaurant suggestions? Or even better, be able to select criteria that most closely fit that restaurant profile? That would be a lot more useful than accidentally reserving a restaurant 400 miles away in another country!