2026-03-20
Bad service
Terrible customer support and terrible app.
Updating
iPhone Screenshots
Description
The Extra Space Storage app serves all Extra Space Storage customers. You’ll have quick and easy access to facility information including the facility address, operating hours, and contact information. The best part is you’ll never have to worry about forgetting your gate code again because we’ve put it on the home page of the app for easy and convenient access!
You can now also access My Account through the Extra Space app. With My Account, you can manage payments by making single payments when your bill is due or setting up Easy Pay, and you’ll have the ability to update your account information.
At participating facilities, the app also makes accessing your storage unit and storage facility as easy as the push of a button. Download the app today to experience Digital Access at Extra Space Storage. Not sure your facility offers Digital Access? Feel free to check on the website or call your store manager.
With the Extra Space Storage app, you can now enjoy the following benefits all from the convenience and ease of your phone:
Easy access to My Account where you can manage payments and update account information
Bluetooth technology that allows you to open your gate without ever touching a keypad again (participating facilities)
Never forget your gate code again
Real-time tracking of access activity for your unit (participating facilities)
Easily share access to your storage unit with family, friends, or movers without giving out your access code or keys (participating facilities)
Easy access to help
Leave feedback via the app – we love hearing from our customers!
What's New in Version 9.9.0
Released 'Schedule Move-out' feature, allowing clients to inform their rental facilities of both intent to move out and completion of move out responsibilities -- useful for coordinating assistance or managing a contactless experience
Seller
Name
Extra Space Management, INC
Information
Developer
Categories
Version
9.9.0
Size
43.5 MB
Game Center
No
VPP Device Licensing
Yes
Rating
Rated: 4+
Compatibility
iOS 17.0 or later
Devices
iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPhone 16, iPhone 16 Plus, iPhone 16 Pro, iPhone 16 Pro Max, iPhone 16e, iPhone 17, iPhone 17 Pro, iPhone 17 Pro Max, iPhone Air, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPad Air 11-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi + Cellular, iPad Pro 11-inch (M4) Wi-Fi, iPad Pro 11-inch (M4) Wi-Fi + Cellular, iPad Pro 13-inch (M4) Wi-Fi, iPad Pro 13-inch (M4) Wi-Fi + Cellular, iPad mini (A17 Pro) Wi-Fi, iPad mini (A17 Pro) Wi-Fi + Cellular, iPad (A16) Wi-Fi, iPad (A16) Wi-Fi + Cellular, iPad Air 11-inch (M3) Wi-Fi, iPad Air 11-inch (M3) Wi-Fi + Cellular, iPad Air 13-inch (M3) Wi-Fi, iPad Air 13-inch (M3) Wi-Fi + Cellular, iPad Pro 11-inch (M5) Wi-Fi, iPad Pro 11-inch (M5) Wi-Fi + Cellular, iPad Pro 13-inch (M5) Wi-Fi, iPad Pro 13-inch (M5) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)
Languages
English
App Store: Customer Ratings
Ratings & Reviews
4.5 of 5 (17,724 Ratings)
App Store: Customer Reviews
2026-03-20
Pay now button doesn’t work
I’m enrolled in auto payments and I wanted to pay today before the due date but the pay now button doesn’t work….?????
2026-03-20
Client
Easy to manage my account and pay without office visits. Best part!
2026-03-20
Awful App!
This app is almost entirely useless. I say almost because it has account information in it that is useful but they want you to use it to access your gate the front door, the elevator, and something else that I have no idea. However, the digital access is a joke! I’m directly in front of the gate, and it says I am out of range. I go to the front door and it will only give me the elevator digital access. But then when I’m in front of the elevator there’s no access 90% of the time. It’s very frustrating!
2026-03-20
Fix it
Fix it fast
Inconvenience
2026-03-19
Worst app ever
This was a nightmare to try to get into a Bluetooth unit when we arrived at the storage unit with five movers and two trucks. I would never recommend extra space storage.
2026-03-19
EASY USE
The app is easy to use and navigable.
2026-03-18
Terrible
Every since I’ve been a customer I’ve repeatedly had trouble with the W Charleston storage someone broke into my storage inside job and I’ve been waiting for a call never recieved now I can’t get into my app telling me to reinstall to no avail it’s always something they have drug users managing this one and it’s awful
2026-03-15
No payment options
After spending a half hour and two calls to customer service, plus multiple attempts to establish an online account, I discovered that I can’t change the credit card in the app. Your customer service also can’t do that over the phone. One of the most frustrating experiences I’ve had online in a long time.
2026-03-14
Excellent! 😃
I have had a very good experience! Thank you, Kristin!
2026-03-14
Thank you
Very nice man made everything easy today.
2026-03-14
Renter
Perfect service very clean inside and out the staff both manager and the cleaning helpful courteous will definitely recommend thank you
2026-03-13
Kayron
An Excellent Customer Service representative that has helped me each time I have needed direction to make the best decision in regard to my storage needs.. Professional, knowledgeable, and engaging, she has made me happy to have chosen Extra Space Storage for my belongings. I recommend her and your company to all my friends looking for a reliable, customer friendly storage facility.
2026-03-13
Slow app
This app is terrible. It constantly runs slow and takes forever to process my payments. I’ve also tried to sign up for automatic payments multiple times through the app and it never saves. Plus when you get to the storage unit, none of the buttons are ever “in range” for the doors.
2026-03-11
Digital access rarely works
I have to push access 2-3 times for it to actually work as it should. For the gate, door, and elevator. Extremely annoying.
2026-03-11
Paul/Trevor
All I can say is if you go with them,good luck because you will lose money and be lied to just so they can charge you hundreds of dollars more from you and then put your life belongings in auction.Don’t call customer service because they aren’t trained correctly in order to help you make sure your account is paid to date,then when you find out you owe more money it’s all your fault and not customer support so they will throw another $220 at your bill.The high light of the tragic story is they gave me until the 10th of this month til noon to pay and when you call nobody answered so I kept calling over and over, and then they told me it was until the 9th and I had to threaten to have my attorney call them before they finally said I was correct it was the 10th. They talked trash about me to my husband and trash about my husband to me with such disrespect. So like I said good luck if you choose them if I had my way I would get in touch with the BBB about how things are ran.
2026-03-09
Adrian Manager
Very nice very helpful.
2026-03-08
No help needed
This is the only app that I have found in a long time that I didn’t want to cry while trying to get through it, very user-friendly
2026-03-08
Great OPTIONS
I’m so GLAD I went Extra Storage in Voorhees 🎉. Morgan was great in figuring out my storage needs. She showed me what I was asking for & then she showed me a MUCH better option & it was cheaper & larger💰💵
With her help & Matt’s input I was so relieved about my upcoming Move.
This facility is so clean & newer than many others. It’s well lit and offers carts for moving items plus the elevators are over sized. They also are well lit and they have bathrooms. I’m tempted to move in there.
They even have an enclosed area for unloading from your truck. I’d have been shopping all day for a unit if Morgan & Matt hadn’t been so friendly & accommodating 💜🎉
2026-03-08
Service
Kimberly and Brandon were very efficient and were able to provide us all the help we needed to get the correct storage for our belongings.
2026-03-07
App not working
Tech
2026-03-07
Theresa
Excellent
2026-03-06
Storage access
Speedy and accurate
2026-03-05
Great Job!
My husband and I walked into Extra Space looking for a small storage unit. We were greeted by Bella, who was extremely polite and professional. She answered all of our questions, showed us what Extra Space had to offer, and assisted us in renting exactly what we needed.
2026-03-04
Unit !
Love the girls here! Got a discount!
2026-03-04
Manager
Great customer service
2026-03-03
Bloomingdale Avenue extra space storage
I’ve been a client of extra space storage for about 3 years- I’ve come back to Florida from another state to get my things out of 2 units. Stephen Gifford, the store manager let the PODS driver in to the yard before I arrived and made sure my transition was smooth and easy. Stephen made my move actually pleasant as he was checking in on us and helped us any way he could. He is a very kind person and facilitates a safe and fruitful experience, such that access and interaction was a total win. I was very very happy with my experience at this storage facility because of Stephen Gifford, the store manager.
2026-03-01
Moving with ease
Just registered and everything is crystal clear! This just made my moving nightmare a peaceful dream!
2026-02-28
Good
Good
2026-02-28
Cant pay
Every time I go to pay I sweat it out. About 70% of the time it won’t accept the payment. Very frustrating. It also won’t tell me why it failed to process the payment.
2026-02-28
First timer very great experience
Great customer service very helpful and nice very nice working with Evette
2026-02-25
Good vibes
Very friendly staff. App easy to use
2026-02-25
Very convenient
The app allows you to pay and you can open the gates with it, very easy to use and makes everything so much easier
2026-02-24
Storage Space with Ez
My family needed storage space at the last minute & Extra Space Storage located at 815 E. Fletcher
made the whole process easy. The team the professional, friendly & helped get us a unit even though it was closing time.
Thank you Extra Space Storage!!!
2026-02-24
Gate service
Easy access and convenient
2026-02-24
Sucks on iPhone
The app sucks on iPhone. It keeps jumping around with the doors and the access gates. The entry gate button opens the exit gate and vis versa.
2026-02-21
Damn thing never works
Just like the rest of the company. Freezing during winter, humid during summer, doors don’t work, no toilets, no nothing. NOT RECOMMENDED
2026-02-21
Good
Very good
2026-02-21
Customer service
Wayne the manager is a great manager. He treated us with respect and was very helpful and humble.
2026-02-21
Downhill spiral
Sliding downhill. No longer heated. Continuously dirty. Fewer carts, carts left overnight either stuff on them. For more money.
2026-02-20
Jaime ur handy man
Was really nice suffocate building so far so good
2026-02-20
Superb performance
Five stars
2026-02-19
Bluetooth not working
There is supposed to be a Bluetooth option to open the gate from the app inside of my vehicle, but it does not show on the app and I’ve deleted and re-downloaded the app several times
2026-02-19
Good buy
Great customer service great buy
2026-02-19
Customer service at its best
Terri , at the Reisterstown location is excellent at her job. She not only saved me money but made me feel me truly valued as a customer. She is a great asset to this company and because of her , I’m still a very happy Extra Space Storage customer.
2026-02-18
Title
Michael is wonderful help at this location
2026-02-18
Easy Peasy
I’ve had nothing but a Great experience with Extra Space! It was easy to set up the app to get entrance to the property and thought I’d let you know that working with the management was easy also!
2026-02-15
Best Customer Service
Special thanks to Monique at 2944 Prosperity Avenue, Fairfax, Va 22032. My app was not working. She took time away from her life to comeback at 7:30pm to make sure I was able to access my storage space. Very few place goes out of their way to do this. This Employee values the customer’s needs above all things. Thank you Monique for your Kindness and Understanding!
2026-02-14
Great
Extremely easy to navigate and use
2026-02-12
App does not work when VPN is enabled
I couldn't understand why my app wasn't working suddenly and I couldn't access the gate at my local Extra Space location. Turns out the app does not work with VPN. That is fine but the app should say something like "If you are unable to view your unit(s), check that VPN is disabled. This app does not work with VPN." Instead, I had to make a phone call and be placed on hold just to find out that I should disable my VPN. A brief statement in the app would fix this issue immediately.
2026-01-27
Excellent customer service
Started my reservation on my telephone and wasn’t sure if it went through. I showed up in person. John took excellent care of me expedited tying up all the fine details taking my payment giving me my keys and showing me to my new storage space and explaining how to download the app in order to get direct access John was extremely helpful and friendly. It was a great experience. Thank you very much.
2025-12-15
Stuck
Love the storage units and management is great at my location. However, I need to be able to log into the extra space storage app in order to enter and exit the property aaaand this is the message I receive when I attempt to login: “If you are not seeing your unit(s) sign-out and back in to associate the units to your account.
If your units have been successfully added to your account, sign-out and then back in to see your unit(s).” I deleted and added the app again, logged into and out several times but still receive the message above. Why can’t I access the app? It’s hindering how often I can access my storage unit and need to get in and out without any issues. Please help. Any advisement would be helpful. Thank you ~
2025-12-08
Marginally OK, horrible support
The app only works half the time, the labels of the various doors and gates that you can open with the app jump around and flip and change constantly as the app is trying to discover those available devices. 75% of the time the open button that you actually are able to touch has a label that doesn’t match what actually ends up opening! Most of the time when I’m able to get the exit gate to open, it says door one or three next to it. Pretty sloppy
2025-11-24
OUTSTANDING SERVICE ⭐️⭐️⭐️⭐️⭐️
I went to Extra Space Storage to rent a unit at the Windsor Mill location. I was greeted by the sweetest lady name Loretta, he smile can light up a room. She was extremely helpful and very knowledgeable of the storage units and explained in great detail of the different sizes and pricing. Loretta took me for a tour of the available units and went over square footage and pricing of each storage unit sizes.
They units were well kept and cleaned. Loretta also explained the renting process and explained everything at great length and answered any questions that I had.
I rented a unit and HIGHLY recommend Extra Space Storage for all your storage needs, way better than U-Haul. I wholeheartedly give FIVE ⭐️⭐️⭐️⭐️⭐️ great experience!
Sincerely,
T. BARNES
ONE SATISFIED CUSTOMER 😊
2025-10-08
The Kay Experience
I’m a big believer in energy; it’s real, it’s transferred, and I feel it deeply. Walking into this business today, I was already aggravated and honestly had zero intentions of doing any of this. But here I am…. Looking for a storage unit before October 25th. And then I met Kayron. Let me just say, she is the sweetest, most professional representative I’ve ever encountered. Her energy??? So warm and welcoming. Completely infectious 🤷🏽♀️I came in with 50 million questions (no exaggeration 😂) and she answered every single single one with clarity, patience, and kindness. I just knew she probably thinking, Lady take a breath… it’s just a storage unit. 😂😩 But seriously; if I could clone her and hire 10 more people with her energy and attitude, I would. She was a breath of fresh air, and I truly appreciate her for grounding me in a moment when I really needed it.
Thank you Kayron 🙏✨
2025-09-29
Choose this storage space
If you want your property safe and have sentimental valued property, Extra Space Storage is where you want to come. They have affordable prices and will make sure your belongings are stored safe and secured. I want to give a big thanks to Rob, this is my second time doing business with him and he is a diligent patient great person. He keeps the storage very clean and always has moving carts available when needed to help lighten The loads. Thank you buddy, you are above and beyond service!!!
2025-09-26
I can never pay online
This app is awful. I have nothing but problems with it every time. I am unable to pay online, the app freezes every time. Besides trying to pay through the app, the app serves no purpose. I can’t open any doors or gates using the app, even though it was advertised that way. I have uninstalled and reinstalled the app, made sure my software is up to do… nothing but problems. The app is awful and the storage facility is awful, I would rather waste time moving all my stuff to another facility than stay here.
2025-08-15
Amanda Provided Exceptional Customer Service!
Extra Space Storage at the intersection of AW Grimes and University Blvd in Round Rock: The attendant, Amanda, was wonderful! She was so professional and asked all the right questions which helped me think through my storage needs. I can’t say enough about her positive attitude and friendly demeanor. Thanks Amanda for making an activity (renting a storage unit) much more tolerable and pleasant than I had anticipated!
2025-08-11
Great service!!
I don’t rent many storage units, and the horror stories that I have heard from people who have had me extremely skeptical about doing it. To my surprise, I couldn’t have been more wrong. Chris Bailey not only was professional, but pleasant too. Hats off to him, for doing an amazing job, instead of having me trying to figure it out for myself, lol.
2025-08-11
Exceptional service
The Manager at this location was extremely pleasant and helpful in immediately recognizing, understanding and resolving my particular issue. I was immensely impressed by how effectively and efficiently she addressed my need,
how informed she was in terms of procedures and policies and how adept she showed herself to be at her position, overall.
Maria was also very personable, friendly and professional. It was a true relief to be serviced in such a superb manner.
Maria is a great asset to both the ExtraSpace storage corporation and also to the customers who have the opportunity to experience the same friendly, personable and professional service that I was provided, during my initial visit to this ExtraSpace location.
2025-07-21
Login
I have had the worst experience creating an account and logging in to see my “lease” for my unit A183 I went to create a man account 4 different times and received multiple issues with no successful login. When I finally was able to create an account, it the system asked me to log in and out on the app and on the site 4 additional times the first two times where it came up with error pages. Please if you would be willing to fix this issue I think it would help many more new customers in the near future and hopefully they would not have as hard time as I did.
Thank you
2025-07-08
Always Happy
Hi, the employees are always Happy to see me and that's an awesome feeling !! The area is always so clean and smells so nice, it doesn't have any yucky odor !!
We're long term and they are so happy to accommodate us!! What makes Extra Space Storage so special it's so easy to enter and leave they have put in the sensors, which are very new !! We've been leasing since July of 2022🙏🏻
2025-06-09
Horridly designed system/app. Disappointing experience and wasted a significant chunk of my time
I originally felt signup online was a breeze, and was hoping that would continue as I went to the location to drop off a first load. Wanted to use the app, but then proceeded to spend over and hour wrestling with the app to get it installed and my account reflgistered. Over half an hour was spent on the phone with support because the signup process via browser accepts valid characters in the email, but the mobile app doesn’t. This feels like a problem because it means they are not allowing what is stated as acceptable characters in the specification for this kind of communication address (email)…without any guidance or feedback to the user.
I was told I had to use a different email, and had to go through the process of updating my account and the filters AND MY OWN EMAIL SYSTEMS, as I set up automation based on email addresses for managing my financial related messages.
HUGELY frustrating.
Specifically, in this case, the “+” sign was the issue…which many of us use for automated filters and processing, and some use for accessibility tooling. I would recommend they fix this asap.
At this point, I’m not sure I like this place because I wonder what other concerns I should have about the quality of the app. I chose this place because it was a few bucks less than another chain that is actually closer to me, and now find I wish I had gone with them. I would pay not to have to deal with this kind of disappointment.
2025-06-06
Exceptional CS
My agent, Red at 821 Elder St in Harrisburg Pa was exceptional in all the ways helping me obtain my unit. Every step of the way was held with the highest integrity. This is the very best experience I have ever had with moving into a storage unit. All concerns were answered as the mission of the storage business in accountability was in being highly transparent and evident. Every star is granted with bar none fantastic service. I highly recommend working with Red as he is awesome. If there was 10 stars to give instead of 5, an award of high caliber would be honored.
2025-06-05
My experience with extra storage space
I moved here from Henderson, Nevada. Ashley the manager of the extra storage space was so informative about everything and very helpful and knowledgeable in regards to what size storage unit I needed plus she recommended climate controlled. She knew how overwhelmed I was, but she was so helpful every single step of the way. Even the next day when the big movers finally got into town. She went out of her way to explain every single thing to them because she knew how OCD I was. She’s unbelievable. She knows exactly what she’s doing. She made me feel so comfortable and confident About all of my belongings stain there. Ashley is it true asset to her company? Sincerely, Scherrie Dunham.
2025-05-31
Javon was amazing!!
I needed a storage unit ASAP and Javon Hines at the Brewster location was so helpful. He showed my wife and I several options and explained all of the payment options and terms of the agreement. He was so knowledgeable and was really friendly. I felt confident choosing Extra Space because of my experience with Javon. I would recommend this location to anyone.
2025-05-24
Capricorn rule!
From the 1st phone call to Debbie, the whole experience was pleasant, professional, and efficient.
The facility is next to brand new. Clean, spacious and all around amazing. Debbie was very informative, efficient and quite pleasant. We feel very comfortable about leaving our classic expensive car and the rest of our items at this location. We would very much highly recommend it to anyone who is looking for professionalism and courtesy as well as a clean safe environment for their belongings.
Gary & Tina
2025-04-26
Unit Pay options
Please add Apple Pay to the form of payment. It is not available under Payment but I saw it available under My Account/Make Payment, however the Apple Pay screen does not stay on long enough to choose the card and make the transaction. It keeps going away. (The same happens on the desktop, by the way. Strange!)
Also, the app log in does not stick throughout the app experience. I need to put in my log in credentials when I go to My Account. Thank you for fixing these!:)
2025-03-31
Strange behavior
Really strange developer choices in this app. If you haven’t started your storage contract yet when you login it says ‘the unit is already being managed call XXX-XXX-XXXX’ and when you call they say ‘it says this before you start your contract’. Why doesn’t it work like the website? Why give this misleading message? Why make the customer call the line, wait on hold and just find it’s actually fine and completely expected? Why make a customer do this? Why not just give a decent error/message? Why make the custom contact customer service? UPDATE: The developer suggests I contact customer service. But I already did, as the review states, and they told me it was expected behavior. So I think the developer response is not genuine and just a cut and paste.
2025-03-26
Outstanding customer service from Nel,
From start to finish, Neliton was smooth, very friendly and genuinely trustworthy. He explains everything clearly.
You can tell he takes pride in helping people and doing things the right way. If you’re looking for a storage unit and want to be in good hands, ask for Neliton Lee.
Thanks again Neliton, you made this experience feel like I was dealing with a friend. 👍
2025-03-25
Weird behavior for new customers
Really strange developer choices in this app. If you haven’t started your storage contract yet when you login it says ‘the unit is already being managed call XXX-XXX-XXXX’ and when you call customer service they say ‘it says this expected before you start your contract. Why doesn’t it work like the website where it gives a meaningful message? Why give this misleading message as if something is wrong when it’s not? Why make the customer waste their time calling customer service? What impression does this give the customer?
2025-03-18
Glitchy & inconvenient
This app is so glitchy and makes making a payment such a pain. I went on this morning to pay my bill & it recommended updating the app for “bug fixes” so I did; now the app won’t even open. Everytime I click it I’m thrown back to my Home Screen. This app is supposed to make viewing your payments & information more easily accessible and yet all it’s done is make it more difficult. Prior to this update situation, I was never even allowed to view my payment history only my current due payment. Serious work needs to be done on this app.
2025-01-26
Have to sign in EVERY TIME
This app would be ok if it actually worked. I sign in with my email and password, and then it asks me if I want to enable Face ID, which I say yes. Then the next time I open the app it lets it open with Face ID, and it shows that Face ID was accepted, BUT… then it just takes me to the sign in page! Ugh. What’s the purpose of enabling Face ID if I have to sign in every single time???? It’s very irritating. So I have to ALWAYS sign in every time I open the app. I haven’t even been able to try opening the gate with the app yet because I can never remember my password so I can’t log in. I’ve finally put my password somewhere that I can find it, so I will see if it works next time. But what a pain.
2025-01-19
The Best Storage Location
There are many storage spaces throughout Manhattan and next door boroughs, and over the years, I have used several. However, the Extra Storage Space located at 58 West 143rd Street, is by far the best. Not only is the location a great spot, the staff there is second to none. Between their kindness and great hospitality, the facility is wonderful. Thank you Extra Space storage and staff.
2025-01-18
Allison is a peach!
Allison was the best! She was very polite and respectful and very honest and very accommodating to my needs. She explained everything to me about the rental property in great detail. I was able to get a month free. I paid no taxes. I was in an out in no time at all. All my expectations were high and met to perfection. I’m so glad I chose ExtraSpaceStorage. They are reliable and thorough. I’ll never go anywhere again.
2025-01-03
Automatic payments won’t take
I hate that another company bought my storage company, and I had to set up automatic payments again. Unfortunately, I’ve tried this twice, and it keeps failing. I tried to delete one of the cards, but it would not allow me to do so, so I have the same card on file twice. I am uncomfortable giving a stranger my credit card numbers out over the phone. Yes, some of you will say go into the storage and pay in person. I don’t live in that state currently, so I can’t do that. Developer fix the app!!!
*** Update. After trying to pay again with the same card and getting two declined notices saying that my payment failed. I finally got approval, saying payment posted. Unfortunately, after checking my bank account, I noticed that the previous two payments that the app said failed actually went through. I did not want to pay for three months of storage. I tried calling the company, but no one picked up.
2024-12-30
App doesn’t work again
So we got an update and digital access stopped working…..after a lot of complaining we got another update and it started working….then along came this latest update and digital access stopped working again and hasn’t for a while…..was thinking that a fix was coming soon but it has been months….tried deleting the app and reinstalling but nothing….can’t back up to a different revision but can’t….and when you try to notify via the Customer Relations link the email won’t let you send….only option is to call 800# but I don’t have time for that as working 12 hrs or more each day just to make ends meet…..
2024-11-26
Storage
Great and easy customer service. Shelby storage lady (sorry I forgot her name) front desk is so friendly on the phone and helpful.
Great access to a large garage to put your trailer to unload items. Well lighted and clean. Not necessary to bring your own lock as they have them there for use in new original package.
If you need 24 hour access make sure you enquire about it.
2024-11-20
An App that has Office Hours?!?
I wanted to review the dimensions of my space because I’m going to ave to leave it since the rates on it have jumped up Twice within 11 months.
I’m not talking about small jumps either. I’m talking about impressive price gouging jumps.
The kind of price gouging that used to be reserved to insurance companies and cable tv suppliers.
Nowadays, the supermarkets and storage renters have gotten into the act of screwing us with our pants on too.
My 10 x 8 (?) cost me $213 a/mth when I first rented it last Dec.
Two months later (Feb) the rate went up to $308! It increased by 90% from it initial rent in 60 DAYS!
Now, I discover that the rent went up AGAIN in Nov another $84 to $382!
From $213 to $382 in under a year.
So, I open this app to remind myself of the actual dimensions of this closet and it won’t tell me.
I have to call “customer service”
(I’d give 10 to 1 odds that it’s an overseas call) or wait for the office to open for this app to tell me the square footage so I can start comparison shopping in order to move my belongings to a more affordable place.
I’m just so happy…
2024-10-07
As long as I need storage, this will be the place
This is the second time I’ve used Extra space storage for a storage unit and both times they have been on any request I needed. It’s always very very clean so it’s always been secure. Anytime I have been at the payment date. They have called to give me a reminder Extra space storage is the storage do you want to use two thumbs up five stars
2024-09-30
Great experience
I have been researching storage units in the area for a while. I came across Extra space storage. I stopped by to check it out. The place was immaculate and the representative was more than helpful. He Showed me a few units. We discussed pros and cons. I decided on one. Moving day was a breeze. They have carts that you can use ample parking and convenient elevators. I couldn’t be more happy with my choice.
2024-06-07
Review
It’s only coming up in the end of my first month renting a unit with you. So far i have had no problems and had no problems accessing my unit. I would like to compliment your manager. I can’t remember her name, but she lives on the premises. She is very courteous and accommodating. She is a very caring and sweet person. It’s nice to have someone pleasant and knowledgeable to assist you when you’re going through such stressful times. I appreciate her.
Sincerely,
Michele Y Pursley
2024-04-01
The App Needs Tweaking
I have attempted logging in here for probably 4 or 5 times. I’m in the middle of medical appointments today. However, I had only not been on the screen for maybe 5 PM minutes. And it made me start all over again when I was halfway through putting my information in.
Then I began reading the terms and conditions. And a couple times now, instead of letting me back to check the box next to it, it made me start all over again. That’s very frustrating.
Also, with reference to creating the password, the last time it put up instructions of what I needed to include in it, yet that didn’t show•up the several previous times.
Then, after I FINALLY got an account created just now, I’m on the page but I can’t access my unit information. I need to take a screenshot of the bill. That’s why I created the account just now.
How quickly can you help me access that?
2024-01-06
Stupid game of whack-a-mole in digital access!
This app has had a usability problem with the digital access ever since it first launched, but this is freaking ridiculous now. The app continuously scans for access points in the area, and EVERY TIME it refreshes access points, the position of the list changes. So you want to hit Elevator 3? It's the first button. Second button. 4th button. Psyche! 1st button again. 3rd button. 1st button. EVERY SECOND it changes. Like a horribly cursed rhythm game, and you open the wrong lock and have to wait 10 seconds (all other buttons grey out) if they change while you're tapping.
I hate this game. A lot.
2023-12-17
Highly recommend!!
Couldn’t have asked for a better experience. The gentleman working in the office was informative, helpful and professional. I was a little nervous that our moving truck would not make the turns needed to get to our assigned unit so he told me a little trick and helped us back right in making it so much easier. He answered all of my questions thoroughly and made our moving day go smoothly.
Rates are reasonable and the units are kept up and secure.
I absolutely recommend this facility for any storage needs!
2023-10-29
Great experience all around
From start to finish in only 24 hours the process of securing a unit and gaining access was effortless. During a difficult time that happened suddenly, being displaced and trying to secure personal items but most importantly sentimental items, I was treated with kindness and compassion. Starting with Jessie (sp) who patiently help me through the process via phone, then when I arrived at the location trying to figure out how to access the gate, locate my unit, and had multiple questions about the entire process ( because I couldn’t find the email with all the information) I was professionally greeted by Catrina. After a long stressful day it was refreshing to be greeted with not only a smile, but someone who could see my stress, continued to reassure me she will take care of everything and she did above and beyond. She even made a point hours later to check in with me, making sure I was okay. Overall a great experience
2023-09-09
Let me in
I have been a customer for a while, but since this second time that it’s changed ownership, none of the access has been available, prices are skyrocketing. I’m wondering what is happening with this company and why so many ownership issues. Now my gate isn’t opening for me, called the help line, they couldn’t figure things out. I’m left looking at the company in a different light. The facts are not stacking up to make the company look positive.
2023-08-26
I feel scammed
This place is very misleading and I feel scammed... I rented a unit for $96 a month and everything was fine until I got a bill for $181. I gave them a call and they told me that "the market value doubled" and so now the $181 charge is what I am going to be paying every month. The confirmation email I first received after purchasing the rental stated that my next fee was going to be $96 but now they tell me that they can charge whatever they want because of "market value". Extra Storage Space is dishonest and actively deceits their customers. I mean just look at the rest of the reviews..
2023-07-29
Not user Friendly
I tried 6 times this morning trying to reset my password just to pay my bill and it kept choosing its own password on the website as that’s where your directed to change the password. It automatically chooses this password you go to sign in and it says invalid password/ invalid email. I go to my setting into my iPhone and delete the password it selects and it keeps me in this loop of invalid password/ invalid email. I proceeded to call the company and the customer service agents can’t handle my frustration and they all give me the option of a ticket or they simply couldn’t help. I had to get out of bed just to get on my computer to change my password on the website how inconvenient.
2023-04-01
If I could give this a zero I would.
Rented storage with blue tooth lock. Tried to set up the app. Repeatedly got unable to load message after I went through all the steps. I’ve deleted the app multiple times, powered off my phone twice. Still getting error message, which I have on screenshot. Tried to call for support. Never answered. Drove to extra space storage. Very nice person there. He had me delete it again. The Wi-Fi at extra space not sufficient to access the App Store and reinstall, so I ordered a drink at caribou to use their Wi-Fi. Could access the App Store from there but same error messages. I’m driving around with a dresser in my car that blocks the rear view. Luckily I have a back up camera. So very frustrated. The person at extra space told me today that he could move me to a unit with a lock but it would be more $. I like the concept of the blue tooth lock and that I can also give my sister access but I’ve got about 4 hours in for trying to set up, delete, shut down phone….using iPhone SE, was running 16.3.1 just updated to 16.4 to see if that would solve the problems. It didn’t. I wish the extra space number gave the hours they answer calls. I am waiting for a call back. Second time today that I’ve tried. No call back yet. Are they even open for tech assist tonight????
2023-01-18
Update: Cannot open gate with app
My facility was just upgrade for Digital access via APP. No way to access it and when tapping share it replies only available with facilities with digital access. I did receive an email that digital access is available. I deleted the APP reinstalled it but it asked for SIRI access. No, I'm not going to talk to my phone nor activate it on my iPhone. I expect to open the app, tap access, then open. The account home page still has * and # and the new system no longer uses these digits. ........".........................."
Update: just last week, Jan 11, the app now fully functions. I do not know when it started but I thought I take a look at it. Never did get an updated notice. Surprisingly the doors to the building also work from the APP. It would be nice if it worked on CarPlay so you're not fiddling with the phone to get to the app. For some reason, this morning I had to log in before Face ID would work. Maybe the iPhone had an update but it was the first time in a week.
2022-10-30
FIX IT ALREADY!! Garbage App Won’t Load!
Can’t open unit since it only uses app. Called ph# already for help, resolved nothing, 2 weeks later is same problem. Previous App worked fine. This will cost you business. Planning to ditch Extraspace Storage for this (assuming I can ever get into the unit to remove things).
Update: it eventually it worked. I understood it was an issue with the new app, seemed to be resolved. Today, a few months later. Same problem. I can’t open my unit because the app won’t work. It will login, but not fully load. It does work for others that I met at the site, but not all. We’re wondering if it’s phone type, or provider related? I have fully update iPhone 13, bought 6 months ago, and T-Mobile (data is 600m/s right now) so it doesn’t add up.
2022-07-31
Used to be great!!
We’ve been using Extra space storage for a year now. Manager has been extraordinarily nice and helpful. When the app was developed to help access to our unit, we thought it was great. About a little over one month ago they “upgraded” the app. Now we can’t access the app at all. We called support for assistance because the app now says “it seems we don’t have any rentals with them”, even though we’ve paid for a year in advance. Twice support tells us they don’t understand what the issue is but said they can’t help us. Since today is on a weekend, we will have to wait until the office opens on Monday to see if we can get help. So much for an “upgrade” and help from support!!
2022-01-04
New update breaks it
It was working fine. Following the lastest update, it will no longer launch. iPhone xr, ios 14.8
UPDATE: The developers got back to me within an hour about this issue, and had a fix for the problem within a few days, if that! Now, updated with the face recognition, the app makes it so much easier to enter the storage facility’s premises.
2021-12-23
Automatic sign outs
Every time I open this app I have to sign back in. It seems that it automatically signed you out if you haven’t used it in a couple of weeks. This usually leaves me sitting at the gate to the facility fumbling around trying to enter in a password. To make matters worse the login screen doesn’t seem to be compatible with my password manager for some reason so I have to manually enter or copy and paste the password. The older version of the app did not seem to have this problem. If you fix this I think the app will be fine.