Name: Virtual Mason
Rating: 2.5 (88 reviews)

Updating

Virtual Mason

CommonSpirit Health

Released: 2019-05-02

Free 0%

Version 45.1

12+

Free 0%

Version 45.1

12+

Released: 2019-05-02

iPhone Screenshots

iPad Screenshots

Description

Telehealth at Virginia Mason (Virtual Mason) uses advanced technology to bring care to patients wherever they need it — at home, during specialty care at your Virginia Mason clinic or with specialists at your closest hospital.

Use of this app requires an individual invitation link, which you should have received through email, or access to a unique waiting room URL. Clicking on the invitation link or web site link and following the instructions will automatically launch this app and will allow access to its features.

What's New in Version 45.1

Improved Stability and Performance

This update resolves connectivity issues experienced by some users on iOS 17 or higher. (Note: We recommend updating your device to the latest iOS version for optimal performance).

We've also made improvements to address screen blurring issues that could occur when using the app.

Enhanced Telehealth Experience

We've fixed an issue that previously interrupted telehealth sessions when receiving a phone call. This ensures a smoother and more reliable experience for your virtual consultations.

Focus on Future Innovation

To ensure we continue to provide the best possible experience, we are no longer supporting iOS 13. We encourage users to update their devices to a newer iOS version to take advantage of the latest features and security updates.

Seller

Name

CommonSpirit Health

URL

Information

Developer

CommonSpirit Health

Version

45.1

Size

51.8 MB

Game Center

VPP Device Licensing

Yes

Rating

Rated 12+ for the following:

Infrequent/Mild Medical/Treatment Information

Compatibility

iOS 14.0 or later

Devices

iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPhone 16, iPhone 16 Plus, iPhone 16 Pro, iPhone 16 Pro Max, iPhone 16e, iPhone 17, iPhone 17Pro, iPhone 17ProMax, iPhone Air, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPad Air 11-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi + Cellular, iPad Pro 11-inch (M4) Wi-Fi, iPad Pro 11-inch (M4) Wi-Fi + Cellular, iPad Pro 13-inch (M4) Wi-Fi, iPad Pro 13-inch (M4) Wi-Fi + Cellular, iPad mini (A17 Pro) Wi-Fi, iPad mini (A17 Pro) Wi-Fi + Cellular, iPad (A16) Wi-Fi, iPad (A16) Wi-Fi + Cellular, iPad Air 11-inch (M3) Wi-Fi, iPad Air 11-inch (M3) Wi-Fi + Cellular, iPad Air 13-inch (M3) Wi-Fi, iPad Air 13-inch (M3) Wi-Fi + Cellular, iPad Pro11M5, iPad Pro11M5Cellular, iPad Pro13M5, iPad Pro13M5Cellular, iPod touch (6th Generation), iPod touch (7th generation)

Languages

English, Chinese, French, German, Greek, Italian, Portuguese, Spanish

App Store: Customer Ratings

Ratings & Reviews

2.5 of 5 (88 Ratings)

App Store: Customer Reviews

2025-12-01

Not great

Can't sign in never sends me a code to my cell phone.

Also, why are there multiple apps like, why is this app different from the one? I talk to providers and send messages and make appointments in? It'd be best to just have one app.

2025-02-26

Active hold screen

Overall, the system is very easy to use in the audio and video were good. However, when waiting for a practitioner, if that practitioner is late, then you’re just sitting on the screen telling you that they have been notified. After a few minutes you start to question whether you’re really still connected… It would be helpful if there was something active on that screen like a timer showing how long you have been waiting (or even old school hold music!)

2024-08-30

Terrible app

Terrible,terrible app! For all VM advanced tech you would think they could at least have a reasonable app. Their partners who use epic aren’t a hellava lot better but at least you can work around.

2024-02-02

Can’t log in

The laptop version works fine. This version can’t find my email address and help from phone number give no help.

2023-12-21

App is useless

It won’t let me log in with the email that I signed up with.

2023-12-03

Worthless

No log in access. What a bust.

2023-09-29

Not able to log in

My email address is not accepted so I can’t log in. Frustrating!! If I could give 1/2 star I would.

2023-02-09

Can’t login

Same issue as “Miserable”. Will not accept the email used to set up the account. Poorly designed program. The number provided for help was useless. The gentleman on the other end of the line said he doesn’t have access to the system, and can only help virtual customers.

2023-01-16

Miserable

Won’t let me sign in with the email that I use successfully through the portal. It says there’s no such patient. And the link to my appointment won’t allow access to video except through this miserable app.

If I could give this zero stars, I would.

2022-12-23

Useless App

Looks like their IT department is as useless as their service. Cannot get simple login functionality correct.

2022-08-30

Can’t login

Same problem as mentioned before, app couldn’t find my login email, which I can use to log into the website. I deleted app, just going to use the website.

2021-12-30

Email not found

I am getting email not found when trying to login, the same email address works fine when logging in from the VM website.

2021-08-24

I deleted it

I used this app to look up an appt I wasn’t sure I’d made. It said “No appointments,” but the provider’s web app said I had one in 2 days. Glad I checked the web app. The app’s login process was counterintuitive, too, IIRC.

2020-09-15

App doesn’t work at all

0/5

2020-07-30

Disfunctional APP

Just does not work.

2020-07-28

Doesn’t work

Says internet connection not strong enough, on WiFi and data. I have 1g internet, doubt that’s the problem. Dr office rude, blamed patient for non functioning app

2020-07-20

Worst App Ever

Unbelievably crude. Stay with the VM Portal and sent links for a video consult. I used to work for VMMC and this app is just embarrassing.

Virtual Mason

iPhone Screenshots

iPad Screenshots

Description

What's New in Version 45.1

Seller

Name

URL

Information

Developer

Categories

Version

Size

Game Center

VPP Device Licensing

Rating

Compatibility

Devices

Languages

App Store: Customer Ratings

Ratings & Reviews

Not great

Active hold screen

Terrible app

Can’t log in

App is useless

Worthless

Not able to log in

Can’t login

Miserable

Useless App

Can’t login

Email not found

I deleted it

App doesn’t work at all

Disfunctional APP

Doesn’t work

Worst App Ever