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Description

Beach house? Condo? Cabin? Your perfect vacation home awaits. Travel better together with Vrbo.
• SEARCH from over 2 million unique places to stay in 190+ countries
• PLAN and collaborate with friends and family using Trip Boards
• BOOK securely from your phone or tablet
• TRAVEL anywhere and share trip details with your group
• STAY FLEXIBLE: Vrbo offers free cancellation
With the Vrbo app, you can:
SEARCH
• Browse vacation homes with pools, backyards, and all the room you need.
• Find vacation homes you won’t find on many other travel sites.
• Filter by what’s important to you and your group: price, location, amenities, and more.
• See property photos and reviews at a glance.
• Have questions about a property? Get quick answers from our virtual assistant.
PLAN
• Tap the heart to easily save and compare places you love.
• Invite friends and family to join your Trip Board and help you plan.
• Leave comments and vote for your favorite properties.
• Keep your trip conversations in one place and chat with your group from anywhere
BOOK
• Have questions? Message the owner or manager to ask about the property.
• Book and pay securely on the Vrbo app with your credit card.
TRAVEL
• Quickly access important booking details like check-in instructions, WiFi passwords, and arrival information -- even when you’re offline.
• Share important trip details with friends and family by adding them to your trip.
• Access your conversations and message homeowners from your device anytime.
• View a trip countdown and get helpful reminders on your Home Screen by adding the new Vrbo Widget available only on iOS 14.
Find the perfect vacation rental with Vrbo.
Note: currency is displayed as USD in the property listings unless otherwise noted. Please visit www.vrbo.com/mobile for more information about the Vrbo app.

What's New in Version 2022.02

We continue to update our app to make finding and booking your perfect vacation home even easier.

Seller

Name

HomeAway.com, Inc.

Information

Categories

Version

2022.02

Size

294.4 MB

Game Center

No

VPP Device Licensing

Yes

Rating

Rated 17+ for the following:
Infrequent/Mild Contests

Compatibility

iOS 14.0 or later

Devices

iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)

Languages

English, Danish, Dutch, Finnish, French, German, Italian, Japanese, Norwegian Bokmål, Portuguese, Spanish, Swedish

App Store: Customer Ratings

All Versions

 4.8 (987,153 Ratings)

App Store: Customer Reviews

Poor Customer Service

 – 
mmmmmmmmmmmmmmmmmmmmmmm1234
 – 
2022-02-23
Version 2022.02
I am appalled at the customer service I received. I had a trip planned and was refused any type of refund for trip ruined by a hurricane. I would never use this app or company because they wanted to to drive my family into the eye of a hurricane to keep my reservation. They refused to give any type of refund and said that I could drive through a hurricane with a family of small children. It is appalling at the lack of safety this company considers just to make a dollar!!! Please do not use this company because they do not care about your trip or family, they only care about the bottom line.

Needs deep cleaned new oven furniture

 – 
unhappysnowbird
 – 
2022-02-23
Version 2022.02
Called VRBO upon arriving because pool very unacceptable, stove did not work, oven rusty, ant hills out front. They said contact owner which I did and got no response for 3 days. Submitted pictures to VRBO and was told this is superficial. Well mold is not, rust is not, sliding glass door to pool was left open for 3 weeks after maintenance cleaned a huge amount of mold bottom of door. I have many pictures. But VRBO wasn’t sympathic at all. Don’t rent this home unless completely renovated or you will go thru 8 weeks of He.. like we did. I just saw in Mar 2021 that this place was not to be listed. They still haven’t taken it off the market. I would rate this house @ 2400 St Augustine Haines City, FL
a 0/10

Great vacation

 – 
BostonStella
 – 
2022-02-23
Version 2022.02
This is not the first time we are visiting this spot. But it’s the first time in Gina’s apartment So far it has been amazing!!! The apartment has everything and more Nothing is missing to make it a great vacation The pillows and beds are good The kitchen has all brand new appliances and cookware The furniture is comfortable New sofa Very nice table on the Terrence. We eat every meal out on the patio The resort is the best one in Playa But this year we noticed a lot more ppl on the territory which makes it more noisy We are used to this place being so quiet It was a secret no one knew about… The beach is good Great service And friendly people We definitely be back!!!

Love the app

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Karenjello
 – 
2022-02-23
Version 2022.02
Very convenient and easy to use.

My god what an awful ad agency you have

 – 
SV2698
 – 
2022-02-22
Version 2022.02
VRBO ads on youtube have guaranteed I will never rent from them. WHY did you spend so much money just to constantly interrupt me rewatching the super bowl halftime show to shove Kermit singing down my throat. I could not imagine a more obnoxious song to hear every 30 seconds. I also despised that “maybe your daughter will get out from behind her phone and talk to you if you rent a cool gloomy lake house on our crappy platform” ad you guys were running before this one, but it wasn’t quite as annoying and I could at least skip it. I’ve paused the video I was watching to write this review and I’m dreading going back to it because I’ll have to hear that stupid song at least four more times. So fire everyone that makes your ads or not, I could care less, I’m now an Airbnb customer for life.

Easiest way to travel

 – 
BlueRidgeMike
 – 
2022-02-22
Version 2022.02
So much easier and complete searches than trying to search the local rental company sites.

No accountability

 – 
zua5Susan
 – 
2022-02-22
Version 2022.02
I rented a VRBO condo on Marco Island. It was the trashiest place. Old stuff mismatched silverware, old teflon pots and pan and odd glasses that seemed to be second hand. I paid over $ 4,000 of which over $ 400 was a service fee. Not sure what kind of service it provided because i got nothing! There are so many fees. You get a better deal and accountability from a national chain. This my incomplete list of what was wrong with the place:
Burned outlet in living aresa
No outlet covers on 2 outlets
Master bath outlet won’t reset
Screens on sliding doors don’t stay on track. Debris in track and just old and bent up some
Dirty on sliding glass doors where you pull to open them.
Sliding glass doors don’t lock
Shade torn in dining room
Shade in double bedroom has no pulls so you can’t open the shade
Closet doors in double bedroom don’t move
Dresser knobs dirty
Dishes not clean. Put back in cabinet with dried food
Glasses in cabinet seemed dirty with finger prints
Frig has no ice maker and is pretty old with some rust starting to appear on front door sections
No swifter sheets to mop up
Hot water only good for one shower even after plumber called
Drains in spare bath clogged/slow draining
Moldy main shower tile grout
Front door weather stripping is dirty, twisted and not creating a seal
No internal lock to secure front door
Rusted chairs for the beech and old broken beech umbrella
Bed sheets are old thin sheets and pillows are ancient. Lumpy and flatted out from use
Balcony chairs and table are old and rusted. The lounge chairs are old dirty and some straps are broken

Filters Do NOT work.

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Swifty444444444
 – 
2022-02-21
Version 2022.02
Trying to find a private home with a private pool. They have filters for that kind of search but everything it brings up isnt even close to what the filter was asking for. Very frustrating!!!

Too sensitive

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Just Gma
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2022-02-21
Version 2022.02
Had to enter basic information multiple times. Would not accept credit card and tried to call help line with no luck (waiting almost 15 minutes on line) now incorrect dates recorded on reservation

Cozy RV, Ocean boaters, and fish lodge/captain Tony

 – 
Chasie Macie
 – 
2022-02-21
Version 2022.02
One could never say enough good things about the host or this property he without a doubt meets every challenge with extreme courtesy very quicklyAnd then ask what else he can do for you to make your stay as pleasant and your experience as pleasant and wonderful as possible one does not find that kind of customer service these days hardly anywhere. It truly was a unique experience very comfortable and had everything you need to make your vacation fantastic, I would stay with Captain Tony’s properties again and would definitely recommend them. It was a pleasure to review this property. Thank you for this experience.
Audrey and Chase

Cannot get anyone on the phone

 – 
Lover from the 70s
 – 
2022-02-21
Version 2022.02
I have question about a property and couldn’t talk to anyone. On hold for more than 0 minutes.

Slowest App in existence

 – 
Seminoles2017
 – 
2022-02-21
Version 2022.02
Horrible app. I hate using the app because it’s so slow and it has nothing to do with my wifi or service.

App works, company is terrible.

 – 
sloneeerrrr
 – 
2022-02-21
Version 2022.02
My booking was up to be confirmed by the property up to 24 hours. It was canceled an hour before the 24 hours was up. There was no way to get a hold of the company. Thankfully I wasn’t charged. But I definitely should have read reviews about the company before I tried booking. They are accurate. There’s no way to get recourse when they fail you.

Slow app and slow experiences

 – 
consumeror
 – 
2022-02-21
Version 2022.02
The app is very unresponsive and has significant delays when loading content. Regardless of network connectivity. Payment processing is manual and needs modernization.

Took my money for a unit that was not available.

 – 
Mana556
 – 
2022-02-20
Version 2022.02
The day before we were supposed to check in, the owner says the unit is not available and now I am having a difficult time getting my money back. The owner blames VRBO and VBRO blames the owner. Meanwhile I still have not received my money back and I had to pay top dollar for a last minute reservation from Airbnb, a site that actually works.

Multiple cancellations

 – 
Clowns at Pan
 – 
2022-02-20
Version 2022.02
Have had 2 trips booked months in advance cancelled by the property owners without valid reasons or acceptable excuses one of which cancelled my reservation and then relisted the same property for twice the rate I had booked fir 2 weeks later with no help from VRBO

Easy

 – 
Renie 2
 – 
2022-02-20
Version 2022.02
Love VRBO. All easy to do great choices

Terrible

 – 
t-love717845
 – 
2022-02-19
Version 2022.02
Booked a house in Wisconsin in the summer, infested with bugs. The lake was disgusting. Not as advertised at all. Booked for 5 nights and didn’t even stay one. Host didn’t care and offered no refund and vrbo did nothing to help either. I won’t use this app again until they start holding host accountable.

Chimera

 – 
Jesuslivestoday
 – 
2022-02-19
Version 2022.02
My reservation was canceled with no explanation two days before check-in

Great service

 – 
banuelos 1989
 – 
2022-02-19
Version 2022.02
This is so easy and quick to book this house

Disappearing available rentals

 – 
Marion Michael
 – 
2022-02-19
Version 2022.02
I’m not sure what causes this on your app, but when I look to rent in an area and come back a few days later to look at the same units in the same area under the very same parameters,again, a great deal of those available rentals no longer appear for whatever reasons. And yet, many of those units clearly remain available! I then have to track down and find those units in a more difficult, circuitous, route through the VRBO app. I greatly dislike that aspect of the VRBO app and wish you could fix that. Thank you for considering my input here.
Also, more recently, I keep getting an error message “oops“When when I try to open the app on my iPhone. What is that all about; it has been going on for days!

Somewhat happy

 – 
Selleb Raj
 – 
2022-02-19
Version 2022.02
The same properties do not seem to be available on the app that is available via the computer. Also, both times I secured a property, it did not correctly reflect the number of guests that I know I registered. But both owners were very good to get along with.

New update not good

 – 
Gary j w
 – 
2022-02-18
Version 2022.02
New update seems to show less information on properties booked. There is more details on prospective properties than the ones you booked

Fraudulent Listings

 – 
Greg19588591
 – 
2022-02-18
Version 2022.02
Do not book VRBO units in Southern California, they can be cancelled by owner or not even exist. VRBO is impossible to contact. I may be sleeping in my car tonight.

So Far So Good

 – 
ggggggggeeeeeeweeeeeoooooiiiie
 – 
2022-02-18
Version 2022.02
All Hosts respond quickly. App sometimes is delayed. Down side is Discover isn’t accepted.

They will steal your money

 – 
July1818
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2022-02-18
Version 2022.02
I booked a home through the app. The home owner quickly canceled my reservation within 2 minutes of me paying for my trip and now the company and the home owner are refusing to refund my money. I warning anyone who is looking for a vacation home never to use this app they are crooks and thieves. Have unethical business practices and their customer service may as well be ran by preschoolers. Save your money and bold with Airbnb.

Best site

 – 
PatandTrish
 – 
2022-02-18
Version 2022.02
Best site, easy to use, doesn’t disappoint!

Difficulty searching

 – 
Becky 7890
 – 
2022-02-18
Version 2022.02
I’m unable to find a way to search by property number and this makes it difficult to track searches. Remove a star because you have to makeup some crazy nickname to submit a review.

Do NOT use VRBO

 – 
Why. Me.
 – 
2022-02-18
Version 2022.02
Worst ever! They don’t screen their hosts properly so I was renting a unit from a gal that they called a host and wasn’t. She was renting a SUBSIDIZED unit based on her income then was turning around and renting it through VRBO. I had about 10 cases open and no one was resolving my issue. I was walking around on eggshells the entire time I was renting the unit making it extremely uncomfortable. VRBO didn’t care at all. In fact I contacted VRBO on numerous occasions with no resolution and then the day after my check out date I finally was able to get a hold of someone and they said they couldn’t do anything for me because I already checked out. They literally sat on my case until I checked out knowing that they couldn’t do anything and then it was up to the owner to give me a refund. Of course that never happened because I exposed her to her property management company. VRBO is only in it for their hosts. They could care less about the traveler. I switched over to Airbnb and any issues that I have a resolved immediately by eight professional and English-speaking customer service team. I’ll never use Vrbo again. Ever and I’ll tell everybody I know not to go through VRBO including hosts and travelers.

Unacceptable service

 – 
SEW48009
 – 
2022-02-17
Version 2022.02
Website /App both not working today. After multiple hours trying to reach hosts and resolve booking questions as well as long wait times to reach customer service, problems remain unsolved.

Non-responsive app

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P B Arra
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2022-02-17
Version 2022.02
How does this app have such a high rating? Lag, lag, lag, no response, more lag. I have deleted the app and do all business on the web.

Great App support. (sarcasm)

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DaBearsBitch
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2022-02-17
Version 2022.02
None of the property photos are uploading. I thought I would contact support in Apple’s App Store by clicking on Vrbo’s App description page. That was of no use. It just sent me a that was basically an FQA page with on options to inform the support team. “If it weren’t for your mother‘s eyes. You would be totally useless.”

App issue

 – 
HuntstixJeffjames
 – 
2022-02-17
Version 2022.02
My messages won’t populate.

Vrbo misleading

 – 
Beeman101
 – 
2022-02-17
Version 2022.02
Terrible customer service and half the 5 star reviews are people complaining about how bad their experiences were. Sites a joke and half the places they advertise for cheap are double the price after fees.

Poor Software & Discriminating Hosts

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CoCo-V
 – 
2022-02-17
Version 2022.02
The app barely functions properly. I made a reservation and the host has been trying to contact me but messaging won’t work in the app, mobile website, or desktop website.
I had to contact the host via their personal site as it is a “professional management” company.
Ends up the host wants me to withdrawal for all sorts of excuses. I finally figured out they only rent to families, as they are afraid of non families partying. FYI familial status is a protected class in CA and this is completely illegal.
Pretty terrible experience with VRBO.
PS: I’ve been on hold for an hour now, it said the wait time was 20 minutes. Originally I just wanted to confirm 48 hour refund if the host in fact refused to let us stay. In this time I’ve learned the true issue and now will cancel anyways, but still on hold to now let them know about the host…

Scammed via by Vrbo partner in Austin

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Miguelito Oso
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2022-02-17
Version 2022.02
Never using Vrbo again. Scammed by a “host.” Property owner tells me this incident is not the first time and he has asked Vrbo repeatedly to resolve the issue. Why can’t I rate zero stars?

Please fix the buggy inbox

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Hair creator
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2022-02-17
Version 2022.02
The only way to communicate to some owners and sometimes needed fast. It take minutes in the loading screen in the inbox messages portal and most of time it times out. I re-install, power off and it’s a constant issue. I love the search and booking functions. But the inbox does not function like the rest of the app! Two stars because that’s an important function if you actual travel and use the app in action. It’s been an issue for years since we’ve traveled using Vrbo.

Messages never load

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Dallon
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2022-02-17
Version 2022.02
The app seems nice but I'm unable to open certain pages - eg unable to see messages because the page load never finishes (not a wifi problem). Other pages - eg to see details of my current booking - take MINUTES to load, so I have to click the page and put my phone down until it loads. The app is functionally unusable and as a result I'm unable to contact the owner of the property.

Highly Upset

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MrXclusive423
 – 
2022-02-17
Version 2022.02
I book a rental, they take my money for it and then an hour later the host messaged me and informs me that the property ain’t available and for me to call Vrbo and they will refund the money. I call Vrbo and they tell me that the host has 24hrs to respond to the refund. I tell them that I need that money because I have to book something before Saturday and they tell me to just wait the 24hrs. I asked “What if they don’t respond in 24hrs” and I’m told it’s nothing that they can do. So basically I’ll be out of $233 because they listed a property as available that’s not available. Poor tactics and poor customer service skills. The host messaged me this morning stating that he can do the refund in a few hours. Well 6 hours later and I can’t a response nor have I gotten my refund. I wouldn’t recommend this app to anyone. First and last time using them. I’ll stick to Air BNB because I’ve never had an issue with them.

Glitch

 – 
lvs2022
 – 
2022-02-17
Version 2022.02
App has glitches.

Slow or unavailable

 – 
threver
 – 
2022-02-17
Version 2022.02
Both the app and the website are frequently unavailable or extremely slow to load. It makes it essentially unusable.

Jean Ingemi

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jmi8265
 – 
2022-02-17
Version 2022.02
I have tried repeatedly to book cottage in Northampton . I have used. Multiple cards. Says is has gone through. Yet booking and payment fails to register with owner and my account
Jean i
7812672050

Stay away

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feEx857
 – 
2022-02-17
Version 2022.02
I'm a first time user of this service and app. I was attempting to locate a property for a quick weekend getaway. I quickly found a place that was suitable and started to process to reserve it. However, itt came back with a notice saying that there was an issue with my card. I then checked all info, reentered the same info and was given the same response. I then got up and decided I wouldn't use this service betting that I didn't know much about it and regardless of the tv commercials, I'll use more traditional methods in securing a place to stay. Well an hour later I receive an email letting me know that my stay at this property has been approved and in this email I also received confirmation of payment. Puzzled, I looked for a way to contact the owner of the property. Upon contacting this individual, they responded by apologizing and telling me that the property was not available and that they are issuing a refund. My issue with this? VRBO doesn't make it known that once you click to book your property that you are interested in, your money is basically gone and you cannot get a refund unless the owner approves. VRBO needs to seriously make changes to it policies and procedures moving forward. I've deleted the app and I'll definitely not ever use it again. My ordeal was not major, however it has the potential to be. Upon reading other reviews, I would not recommend this site or app.

Horrible Glitchy App, Nonexistent Customer Service

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Bananna7007
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2022-02-17
Version 2022.02
Fraudulent and glitchy. I’ve had terrible experiences booking and making any sort of modifications to a reservation. Customer service help is non-existent.
I’m deleting the app as soon as I get my money back and moving to AirBnB.

Horrible service

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jalvmxm
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2022-02-17
Version 2022.02
Get to Mexico after book wing a place for a week. The property manager was not aware that the place was on Vrbo. Cancelled on me the day off. All the customer department offered was one stay at a place for a night. This is absolutely unacceptable, I thought Airbnb was bad. Never using this place again.

Beware of scammers

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d cncmzm
 – 
2022-02-17
Version 2022.02
All the listing are not verified by vrbo so I wouldn’t risk it! Definitely as trustworthy as Craigslist

They don’t care for your safety

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DFW Traveling Family
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2022-02-17
Version 2022.02
God forbid you are in an unsafe situation like we were, they don’t help at all! Stuck outside due to a broken key at 1am in an unsafe neighborhood with teenage girls, with a group of guys hanging outside a neighbors property and smoking and drinking, VEBO refused to understand why we would leave without calling them first. Are you kidding??

Finally worked

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Tyler111222
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2022-02-16
Version 2022.02
It took 15 tires for payment to go through in app

Book now does not quite mean book now

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rockets 2019
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2022-02-16
Version 2022.02
Using Book Now it took me multiple tries on different devices while on hold with vrbo help desk. Maybe 20 minutes total, help desk never answered. I finally got a confirmation. Oh, and with each try I started from ground zero - the dates and guests entries - as these are not retained on my hearted and foldered listing.

Buggy website, buggy application

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CJLApple99
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2022-02-16
Version 2022.02
I’ve had the most frustrating experience trying to book a property. I found a fantastic last minute stay that we have been so excited about throughly their website on browser. I booked it about 7pm last night. After putting in my credit card information I got a spinning wheel of death that took forever then timed out and told me error. So I went through the booking again. It spun forever again, then told me the property was no longer available. So I wonder if I booked it or not? 3 hours later I got an email saying my request has been submitted. So I download the app so I can get updates. The app is SO buggy and I can’t access the messages to message the property owner. It’s been almost 24 hours and I still don’t have a confirmation. At this point I don’t even trust that the owner has been notified. I seriously would have thought that a company owned by Expedia would have a better user experience and be better developed. Come on Expedia, build a better product or get out of the rental business. If this property was on AirBnB I would be able to move on with my vacation planning by now.

Peace & Tranquility

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Crespo fam
 – 
2022-02-03
Version 2022.02
My family & I along with my mom & brother rented your beautiful & spacious home in Isabela, PR.
Words cannot express my emotions at this time: as my family & I are not on vacation. We were here to lay my father to rest in Camuy …on what would have been his 82nd birthday. He passed away on January 13th, 2022 in NY. I prayed for a place to stay with my mom, my husband & family : a quiet place where we could come together and prepare for what was one of the most difficult moments I have ever encountered: burying my dear dad. Being laid to rest in his hometown was his final wish . Your home was such a blessing for us … you cannot imagine. There is nothing we could have wanted more. Peaceful, quiet , serene, the sunsets were beautiful and most of all : comfortable & well equipped.
So… thank you for hosting us. We would love to come back under better circumstances.
Be blessed 🙏🏼💙

FIX YOUR EMAIL VERIFICATION

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VRBO not a fan
 – 
2022-01-03
Version 2021.24.3
How is it that, when you sign up for VRBO, you can take someone’s money without verifying their account first? My personal issue was that I signed up through Facebook (which had an old email from college attached to it). Without knowing, I booked a vacation and gave a deposit, but then I was not able to verify the trip because the verification email was sent to the old email. Therefore.. I could not cancel my trip, I could not verify my trip, and yet you guys still took my money! I THEN had to go through a two hour process of talking to customer service people that were not able to change the email, but rather took me through an arduous process of connecting me with the property owners (which did nothing the first go around). I eventually had to call and cancel the order myself through the property people outside of VRBO, re-create a new account, talk to the property owners that I was re-booking under the same name, and then wait for the money to show back up in my account (still waiting). One of the most ridiculous experiences I’ve ever had trying to book something in my life. If it wasn’t for it being a timely manner I would’ve definitely looked at other options. Figure it out VRBO. And spare me the “we apologize” response with a contact number to call. I’ve had enough time on the phone with your “professionals”.

System went down at exactly the wrong time.

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BigBadMax
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2021-12-01
Version 2021.23
System was down right when we wanted to book our vacation spot in Maui, checked that the app was updated, no freeze on my card so the problem was on the VRBO end. Called and the over-the-phone booking system was down, too. They suggested trying from a computer/laptop instead of my mobile, that didn’t work, so they said try again tomorrow. What!?! Tossed and turned all night worried we would lose the booking, knowing I had little time in the AM to fill out the info again. Luckily the unit was still there when I finally found time the next day. That’s the only reason they didn’t get 1 star - luck. Isn’t why you exist, to have instant, at-your-fingertips bookings? Plenty of online vacation sites and apps have their idiosyncrasies, but completely down so I can’t make a booking? Never. I get it that stuff happens, but what about some sort of redundancy? Isn’t this why these corps are valued at billions of dollars? Don’t they have armies of engineers? Pathetic.

VRBO will scam you and leave you hanging while running you in circles to fix their mistake.

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blaice
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2021-11-17
Version 2021.22
Absolutely horrible customer service. They had a listing up from scam owners and kept telling us they’d contact them to contact us. Tell us they owner will call in the morning after contacting customer service 4 times prior, never called, customer service then tells us call when you are out front. Do so, 6th call, they tell us they will call the manager AGAIN! Meanwhile the window of the actual building says it’s owned by a completely different person, whom we talked to, and has been FOR A YEAR. She was appalled that VRBO has it listed and recommended talking to them HAHA, like that helps at all! VRBO only employes non English speaking CS reps so we continue telling the same story over and over again as we get transferred from one inept CS rep to the next. STAY AWAY from this horrid company. We and the people we are with will never ever use vrbo again. Use Airbnb or an actual hotel because vrbo is horrendous and provide awful support/care for their customers.
These positive reviews are all fake too! Look at the actual comments. One talks about getting scammed and it’s 5/5 stars?!? VRBO is a scam! It’s only a guarantee you’ll be hung out dry if you’ve gotten lucky with them so far!

Review system and customer service are terrible.

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derek 12846404
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2021-11-08
Version 2021.22
I had a very nice experience with a stay where the owner was very fair and refunded me. Vrbo had not refunded me yet so I hadn’t thought to review the stay until that was completed. Then received notice from host that they reviewed me and would like me to review them. I tried to give them the glowing review they deserved but the system didn’t allow it because my stay was two weeks prior. I did a chat with the Vrbo service team to fix the issue and that went nowhere. Then I had 4 calls. The first call they verified who I was, put me on hold, then 30 minutes later I hung up. The second call they sounded like they were outdoors in a hurricane, after multiple attempts to confirm my name they verified who I was, put me on hold, and 10 minutes later I hung up. The third call they verified who I was and said they can’t do anything and when I asked for a supervisor they hung up. The fourth call they verified who I was and said nothing could be done. I’m simply trying to review the host. I’m not trying to get any personal gain out of this but I give up. They need to improve the review system and check their service team for quality control. A lot of wasted time.

Beware

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DontDoItBeware
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2021-11-06
Version 2021.22
We rented a home for vacation. On the date we were due to arrive, we hadn’t reviewed arrival instructions. We attempted to contact the property manager multiple times. No return call was received. It was getting late and we were traveling with a family so we contacted VRBO. We waited more than an hour for a response from them. When explained what happened, they said they would have to transfer us to the “escalation team” 45 minutes later we spoke with Israel. He was rather unapologetic. Eventually he booked us at the Comfort Inn. In the morning we received an email from the property owner explaining the property had been sold for a year and that he notified VRBO when he received payment and they responded “that’s your problem”. I then contacted VRBO support and spoke with Sebastian and he saw the owners email and notified me there was nothing he could do until the person managing my case returned to work. He refused to transfer me to a manager or anyone else saying he was not able. Currently, I’m out $2,500 without a place for my family to stay, far from from. I have used VRBO for the past 10 years, both as a guest as well as a home owner. This will be my last booking.

Disaster

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Stranded Traveler 2021
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2021-10-15
Version 2021.20
We reserved this property for a family reunion one month ahead of traveling. At 9:02 A.M. on the day of our scheduled arrival, we received a text from Chris, the owner/host,explaining that they were unable to host us this weekend because the management software DOUBLE BOOKED THE PROPERTY!!! At this point, our dogs were already at the kennel, and the car was loaded for departure. The host was not sympathetic, but he gave us a phone number for VRBO’s customer service for stranded travelers. (Seriously? Does this happen a lot?) VRBO was UNHELPFUL, saying that they couldn’t help us find another property, but we should book hotel rooms for the family and send them the receipts. This wasn’t a good solution for our family reunion , so we wasted four hours calling everywhere and finally found a property with Vacasa to accommodate all of us. It was an extremely stressful experience and terrible start for our family trip which we had planned one month ahead. To add insult to injury, during the long weekend we continued to receive emails from VRBO, “How was your first night? Did you find everything OK? Christopher” The next day, “We hope you’ve enjoyed your stay at the Ranch” with check out instructions. What a mess! Beware of reserving this property, You may become a stranded traveler on your day of arrival. Never again.

Confirmation isn’t always Confirmation

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Robin247365
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2021-10-08
Version 2021.19
New to VRBO. I usually use AirBNB and have had great success. Booked a condo for one destination after searching for a couple of weeks. We were deciding between two destinations. After receiving my confirmation for a Branson Condo I got online and ordered Silver Dollar City tickets. Shortly after purchasing our Silver Dollar City tickets I receive an email saying our reservations for the condo was canceled. Going to a different destination was not an option any longer as I had already purchased tickets for my family and my parents. Very, very frustrating. Finally was able to book another condo, which cost more than I would have liked to pay…but we already had attraction tickets for Branson so what can you really do at that point! Also, the words on the App need to be bigger and easier to see. It would also be nice if you were able to see how many bedrooms and the bed size in each without having to read through a bunch of small text that is difficult to read!

Could use some work

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SwyeeetSarah
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2021-10-03
Version 2021.19
Use of the app is okay. Does not save my trip boards and creates a new one (which later can’t be found under trip boards) every time I want to save a property. I do not like the fact that there is no way to contact a representative from VRBO directly in the app. It takes you to the website which then takes you through a maze to locate contact information. I also didn’t like that you can’t see a list from the map view when you “search here” you have to click on each individual price bubble to preview listings. I had an issue with a host canceling a day before I could no longer receive a 50% refund. In my opinion it is really unfair for me to pay half price for a place I never got to stay in and had to find something within a week before my departure. I reached out to host to confirm well before the cut off date with no response up until the message that they could not accommodate me and would issue me a refund. All I got was 50%. I booked in July and it is now October if that gives you a timeline. Just be wary if you don’t get a response from a host. Make sure you confirm your stay and even then there’s nothing to stop them from suddenly saying they can’t accommodate and you losing out on your money.

Scammed

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Rtyhfssgbjudcbhj
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2021-09-18
Version 2021.18
Rented a condo with bay tree condominiums in Port Aransas through Vrbo. I had a night shift at work so I skipped my 4pm check in for an early am check in the following day. The room was horrendous roach in the fridge, dog hair all over the bed, dirty showers. The room looked nothing like the pics would leave you to believe. It was worse than a motel and what I paid for they stay was just unacceptable. I kindly let staff know I would not be able to stay and requested a refund by front desk for the dirty room. I was lied to by the host Deborah that they didn’t offer refunds so I had to call Vrbo and argue with the host who was extremely rude while speaking to Vrbo on the phone. I was given every excuse as to why the room was dirty and my pictures of the room were brushed off. Took a 4K pic of the roach in the fridge and host tried to tell me it was a piece of old lettuce… I got a partial refund. They had they nerve to take a cleaning fee and service fee out of my refund for a room I never stayed in and that was never clean… Vrbo also won’t post my review of the property. If you look at their Google reviews they have a low rating but they don’t tell you the full name of the property until you rent. They just try to lure you in with picture. Vrbo allowed the host to to essentially be paid for below par service and lies. I’ve used rental services before but I don’t think this company is worth trusting.

All done with Vrbo

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Mwpjr72
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2021-08-30
Version 2021.17
Used Vrbo many times but all done now. I booked a trip months ago but had to cancel recently due to uptick in Covid cases at my vacation spot. I have a special needs son who is not able to be vaccinated due to medical reasons. I was denied a refund even though I bought the insurance and everything ( complete waste of money). Vrbo canceled my trip upon request then later sent a denial of refund at which point I couldn’t even try to trade it off somehow. I have to say that this is completely shameful making no provisions for a family taking care of a special needs adult in this pandemic. It’s hard enough navigating life with him ( don’t get me wrong I love him and wouldn’t trade him for the world) much less in a pandemic not to mention expensive and to get your money taken like this is just appalling. Shame on you Vrbo. Update: Called the homeowner who tells me to call Vrbo who tells me to call homeowner. Also notice their response with the link that isn’t a link. Also when I called I got a person that barely could speak English and it was nearly impossible to understand them. Still all done with them. Air B&B for me from now on. Terrible customer service and useless insurance.

Florida emergency

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emergency reloate
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2021-08-16
Version 2021.16
Booked a house through Vrbo, the house manager has been mistreating me ever since I had to relocate. Booked July 17- 22 sunseeker house VRCC. The air broke on the 19th, maintenance man came in and said he was there last night with the same problem! He told me to ask to relocate through VRCC. When I did that he becameAbusive and stopped talking to me. My elderly mom turned 72 on the 18 th. She has congestive heart failure and is on her second pacemaker. I got no help , options or recommendations from VRCC or Vrbo. I was forced to figure it out on my own, with very little money. I was blamed for breaking the air and called a lier ( that the maintenance man never said he was there last week) mind you I have witnesses! At that point I was ghosted!
Left the Vrbo at 5:30 the 19th. I was there less then 48 hours. VRCC said they provided and in stalled 2 portable air units. That is a lie! One portable air unit was in the garage ( red flag) I installed it in the room my mother was being held in. 90 degrees in the whole house!
I would love help getting a refund! VRCC is not communicating with me! What do I have to do to get some help!? I got 2 insurances when I booked it through Vrbo. Please help
Sincerely, Rebecca
Just trying to spend some quality time with my mom! Tomorrow isn’t promised!

No Protections

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DustyOranges
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2021-08-13
Version 2021.16
If you use this app, know that you have only one recourse when things go wrong- to leave a negative review. That’s it.
My wife and I recently rented what was basically a small hotel room in a desert community for over $200 a night. We made a two night reservation but could only handle one night because the air conditioner didn’t work. It was 95 degrees outside and started at 81 degrees inside. The a/c unit blew hot air after the air passed through insulated duct work. We contacted the owner who said we needed to use the thermostat properly. It was set to 68. We asked her to send someone over to take a look. After hours of back and forth texts, the room was 83 degrees at 6:00pm with no relief in sight. We notified the owner we were leaving. Some time later, she finally agreed to sent maintenance but we were a well into the six hour drive home. We asked for some consideration from the owner considering the room was barely habitable with zero response.
Don’t use this app. Go with a company that will protect the customer. Even VRBO will tell you that, if the room isn’t as advertised (such as no air conditioning in the desert), write a review. Again, that’s your only option.

Cancellation Policies

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Kidd. C
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2021-08-09
Version 2021.15
I booked a trip for a group and as I was showing the group the property we noticed that this was also a place that canceled on us on Airbnb so instinctively I canceled the trip. Due to a refund policy stating I cannot get a refund after 60 days before the trips date when I book the date within that 60 day but canceled the same day it was booked the owner, who hasn’t responded, and Vrbo are saying this is fair and there my be nothing I can do. I feel like this was a scam because both properties are under different names and websites but have the same exact pictures. Vrbo should have it’s own policy of 3-5 days to cancel for full refunds whenever the property was paid for so costumers are protected the same way the owner is protected having their own policy. Plus to top it all off I purchased the cancellation protection plan. Now I have to get my bank involved because Vrbo doesn’t want to be held accountable for how their partners are handling business. I may have to take this as a lost but I encourage everyone to use other apps until Vrbo makes changes to protect the customers.

HOTEL NIGHTMARE!

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hsmith25
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2021-07-21
Version 2021.14
I never thought that calling to inquire about pillows would result in our vacation becoming canceled! We booked a beautiful 5 bedroom townhouse in the Sunset Island community on 67th street back in February for our vacation this Thursday. I called the real estate company today to inquire about linen availability. During this phone call, they realized that they double booked the townhouse. She advised us that the other group booked it ONE DAY before us. So they just canceled our reservation and decided that we would have to find a new place to stay!! 2 DAYS before our big family trip that we had planned for a half a year! I have been on the phone ALL DAY fighting with people about this, trying to get a new place and trying to get money compensation. NEVER BOOK WITH VRBO!!! They did not care AT ALL about canceling our reservation that we had booked for 6 months!! Would not help us book a new place or offer us any compensation! If I didn’t call this morning, us and another family would have shown up at the same time! As it stands right now our family vacation has gotten completely ruined and canceled!! 😭💔

No customer service. ZERO!

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captain AppleBoy
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2021-07-12
Version 2021.13
Read the fine print! You will see how sneaky these turkeys are, insisting that you pay one way, but then giving you no way to pay that way, so you get zero protection! They also claim “24/7 customer service“ with absolutely zero way to contact anyone, ever!
Update, The developer wrote to me apologizing, and telling me to “contact customer service.” ROFL! Why can they be bothered to contact me to try to get me to change my review, but can’t be bothered to help me just PAY IN FULL??
THAT is the big problem here! After hours figuring out where the “customer service“ button is hidden, and then 20 failed attempts to use their “chat“ feature in the app (since the phone number is long distance to Ireland) I was finally able to connect with someone… who promptly hung up on me! TWICE!
After 26 attempts (5-10min each time!) I finally got someone who wrote to me like an Eliza. “I have a problem.” “I’m sorry to hear that. I see that you have a problem. Is this correct?“ in the end, I got absolutely nowhere after 30-45 minutes with this “person“.
It turns out that the corporation that manages the property I rented just charged my credit card for the balance anyway. Of course, this is opposed to VRBO‘s policy requiring that all payments go through VRBO, so we’re back to square one where I get no renter protection at all. Of course, with customer service like this, I’m sure that there was never any protection to be had in the first place.

Picture Perfect Cabin!

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The NC & SC Blumbergs
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2021-07-11
Version 2021.12.1
My husband, myself, our son, daughter in law, and 2 granddaughters (8 & 10) spent4 nights at the cabin. We thought it was pretty close to perfect. So convenient to have the creek right in the backyard where they all fished and rode the tubes. Our dog couldn’t hAve had more fun either! The property is private so they had lots of room to run around. We did the gem mines, we hiked Wayah Bald and went white River rafting. At night we sat by the fire pit and soaked in the hot tub. The kids were thrilled to see so many fireflies!
I highly recommend any of the area activities. The Nantahala Outdoor Center (NOC) was the company we went to for rafting-our guide was amazing! A must do!
The cabin is very comfortable and is stocked with everything you need. The nearest grocery store is 30 min so best to bring a few things if you can.
Scotty and Barbara were great hosts! We had a problem with the oven and they went out and bought a new one that next day! We came home and it was already installed.
We’re not even home yet but have already booked for next year!

Deceived by Property owner and Vrbo

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warrde
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2021-07-05
Version 2021.12.1
We planned a girls trip to Dallas and we were so excited to get here. We booked what we thought was a beautiful location. I reviewed this property several times because the pics were so nice. We arrived Friday to a house that was nothing like we saw. We entered the home to see a BIG tacky board sticking from under the carpet. It’s covering a hole in the floor. There were air conditioning units in the window which was not a issue but it was hanging out the window and anyone could just come up and do anything. Take in mind again all ladies not safe at all. The house is beyond outdated for what we paid. Back yard looks like a construction site and we were planning to hang out side but not at that place. We had to go book a hotel in the downtown area so pricey yes. We proceeded to reach out to the host/property owner name Jerri and she proceeded to hang up in my face. We called VRBO and all we get is back and forth between the 2 and everyone wants to email. I will be contacting a lawyer about m refund since neither can seem to do anything about this mishap. I even sent a video of the place and the VRBO employee was agreeing the place looks nothing like the pics posted. VRBO allows these people to post deceiving pics so these places can be booked and upon arrival the customer is scammed. Bad business and trust me I will be going up the chain and this was my first and last time using VRBO!

Cranberry Cabin

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Crazy Kay kay
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2021-07-04
Version 2021.12.1
The picture on the VRBO app doesn’t compare when you drive up to the cabin and see it in person! Out host Captain Tony and wife Nancy welcomed us made s feel more like great friends than guests! Upon walking into the private entrance I was in awe of how beautifully decorated it was with the rustic cabin decor! The bathroom was breathtaking with the amount of detail in making the entire cabin look just where it belongs,in the mountains! Plenty of room in the living area to watch tv and the bed was very comfortable EVERYTHING was PERFECT! Do not have concern that they live upstairs never heard anything, very quite and private! We enjoyed their company,we cooked banana boats for ourselves and them they were such joy to spend time out on the porch and talk! Perfect Hosts! Enjoyed their 2 mini schnauzers Sophie and Marlin, they were fun to watch! We were greeted each morning by chipmunks a ground hog and a baby rabbit along with birds and the sunrise and sunsets are beautiful! This is my ideal vacation spot quite and tranquil not only to relax but reflect on the beauty! Tony and Nancy we will be back before you all retire! Again thank you for making this our #1 vacation spot! Hope to see you all soon! Chip and Karen Little

Don’t Take A Chance of Losing Your Money

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CJCtx
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2021-07-02
Version 2021.12.1
I have NEVER left a bad review on anything. Ever. But I refuse to keep quiet about how screwed over my family was by this company.
My family of 10 (3 families) were booking to go to a family reunion. A week out from our date, which by the way we paid in full in February and it’s now July, our host cancelled our reservation saying their “renovations were not complete”. Sounds like a bunch of bogus.
I was returned our full refund (well hopefully, we will see in 5-7 business days if it actually hits our account). VRBO website states that they will help accommodate you if your host cancels. The recommendations they gave us were FIVE HOURS AWAY and you had to cross into another country. Unacceptable. Their website also says they will help to pay the extra if the place available to replace your cancellation is more. However, the customer service representative that was no help to me at all informed me that the policy only applies for host cancellations if they are 24 hours.
So this company announces to their hosts that if they bail on the customers within 24 hours, they will bail them out. This is NOT how you create loyal hosts. This is how people get screwed over. Save yourself and your plans and stick with AirBNB.

VRBO Better Than Airbnb

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LuvKid
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2021-06-29
Version 2021.12.1
I am traveling abroad with my daughter and the say arrangements got mixed up due to incident at prior locations. So we had to book a new location and could not book any Airbnb listing due to account issues on Airbnb. So I reached out to my family back in the states to have them assist with booking on Airbnb. Unfortunately all five of us were informed that we had to make new accounts on Airbnb. One person was told that they have to wait for their background check to come, all others were not informed of the reason as to why they would have to make new accounts. More importantly my daughter and I were in distress at 3 o’clock in the morning due to Airbnb not giving us a legitimate reason as to why no one booking was excepted after we provided our IDs and credit card payments. As a matter of fact it appeared as though once we provided our identification we were informed that we have to make another account. For safe travels you should use this app vacation rentals and NOT AIRBNB.

Scammed by owner

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Penelope 11
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2021-06-10
Version 2021.11.1
I have been using VRBO for several years and never experienced what I did this week. We rented a place that looked very cozy and relaxing. I always read the reviews and take that into consideration when renting a place. The reviews were good.
We got to our house and found it to be NOTHING like the pictures. It was very cluttered with junk on the outside and the “yard” area was very crowded with stuff and not a welcoming relaxing environment like we were expecting. The front door looked like it was 200 years old and very heat and sun damaged. I’m sure it would not take much to break down the door. The “neighborhood” was very trashy. We definitely did not feel safe there at all. I called the owner and told her we were not going to be staying here based on what we observed when we arrived. She went on to tell me how much she paid for the place to buy it and fix it up. She did not acknowledge anything I was telling her. I have pictures of the way the house looks in person. Not even close to the ones posted. We asked for a refund and she said she would consider it if she was able to re-rent.
I am very disappointed in VRBO that they would allow this host to rent this place and on top of it all she is considered a premium host. I will not be using VRBO in the future.

Lying Con Host Matthew Seaton

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dougdoggie
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2021-06-01
Version 2018.15
I booked a home with Matthew Seaton before Feb 1st. They took the entire amount out at that time. Our date of rental was May 28th. He had my money for over four months.I requested the key at 6:38 On May 28th I received a notice from VRBO that my trip was canceled and refunded. Then the owner sent a message that the previous guest has COVID and he could not rent it. After crying all night, I felt he was lying. I drove to the location and found families having a great time. They saw me and invited me to talk. They said they rented on Airb&b two months before.
They said if it made me feel better that it was filthy and not like the pictures showed. I asked if I could take picture to prove it was rented. They said of course that this should not have happened to me. I guess he just double booked and whoever arrived first got to stay.
I have used VRBO several times with great experiences and I have a place rented in July. I feel this man should be banned from rental
Companies especially VRBO

Worst then poor costumer service -Zero costumer service

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carminuco
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2021-05-30
Version 2021.10
If u get less or not what u booked or needed
And need to figure what to do
Guess what ,good luck getting help
I went to Florida to celebrate my dads 80 birthday
My daughter and my mother ,paid top dollar for a property just to have the pool to our own ,
Guess what pool was shared with 2 other units
Instead of 3 bedrooms was 2 bedrooms ..
Called ,waited 45-1 hour ,costumer service said
Call host ,i did ,how was he going to come up with another one ,in the couch .Called again ,waited 35-45 min ,then i was told to speak with a different department which they was going to call next morning
Well i had to decide what to do now ,but i waited one day sleep or didn't sleep at all to be honest
No one called ,No one did .. called again my call gets dropped ,tried the app ,i was stuck ..
I got so up set and mad ,i didn't know what to do
Go to a hotel …I'm i getting a refund ,I'm i partially so i can rent another property or hotel ,stuck ,no one to talk to to resolve the issue but i had to sleep on the couch for 6 night that we paid 3900$ apr
That was my experience and no one has yet called ,offered anything .. I hope no one or should any one spend money and plans so much to have fun and turns into such a bad experience because incompetence ,no one to call or talk to ,ridiculous..
“Consumer rights “

Sharon

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567sfhjjytf
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2021-05-29
I spoke with 3 different reps. The first rep. Understood how we wanted to pay, there were 3 parties, and we each wanted to pay our share of the down payment. 1st rep said we were only able to use two cards but thought we could get permission from owner to use 3 cards. He took 3/4 of the payment due on two cards. All was fine.
2nd rep- we can use two cards. So I needed to discuss with rest of family. Spoke with owner, all was fine, could use two cards. Called back to book....rep said No we could only use 1 card for down payment, and could use second card for final payment. Spoke with owner 2nd time, with rep on phone with us, but with 3 families each wanting to pay their portion of down payment seemed again difficult to reach an understanding with me using 2 cards, so I just paid down payment on one card. If the 1st and 2nd rep could understand everything without any confusion I am not sure where the breakdown in communication was and why the differing opinions. I finally got the 1 card down payment made, knowing that my original desire to use 3 cards may have been unusual, but with the 1st rep easily possible. The owner was so very gracious, and her property was so beautiful, right on the water, and private. I just think the issue could have been made clear right up front, and no changes in procedure between reps.
We are going to have a great time anyway.

Worst vacation rental service ever

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mms0829
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2021-05-25
Do not ever use Vrbo. They will not do anything to help accommodate you, even if your reservation goes south. I had a reservation and the property owner was completely unresponsive and removed the listing altogether, costing us $1700. I reached out to Vrbo months ago and was told it was going to be handled by the escalations team. I never heard back. I called back again and was on hold for nearly an hour and a half and was told it would be handled by the escalations team again. I finally heard back from the escalations team today saying that they cannot offer me a refund as it doesn’t mean my reservation was cancelled just because the listing was removed...even though the property owner cancelled my reservation (not showing up in my trips), is unresponsive, and completely removed his listing. We don’t even have the instructions to enter the property anymore. Vrbo handled this ridiculously poorly and I will never be using this system again. They do not care about their customers, especially during this extremely difficult time for everyone.

Will never use Vrbo again

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Marieis2sweet28
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2021-04-15
The app works great. It’s the company I advise not using. When renting a home for our vacation we had NUMEROUS issues during our stay. None of the amenities worked, pictures posted on Vrbo were outdated and did not reflect the home at all, and when I reached out to Vrbo to get the issues corrected because the owner would not communicate they basically informed me there was nothing they could do. They could only reach out to him and request he “fix” it. Of course nothing was addressed because the owner did not want to communicate or acknowledge the fact he false advertised and refused to refund some of my money. Basically they just collect a cut from the owners rentals and do t care about customer service or how these owners treat their customers as long as they are being paid. James Watson has over 15 bad reviews with the same issues I had and more. Verbiage policy is to remove clients that receive too many complaints and are not doing a good job... but yet James is still renting this home with over 15 one star reviews. Worse customer service I have ever experienced. With the owner and the company Vrbo. Beware!

Scammed as well! March 28th

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pocono 164
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2021-04-04
I had the same experience as the last unhappy reviewer ! But let’s add a few more gross details there were light fixtures hanging out of the walls by the wires there were 3 bathrooms and one of them the toilet didn’t flush and the other the sink didn’t work so we had just one fully usable bathroom. There were two bunk beds and two of them were broken . 1 sat on 2 by 4’s on the floor and the other held together by rubber bands. There were and additional 2 mattresses shoved in a closet with broken doors and they were covered in pee , bed bugs and even unidentifiable stains! There were 9 of us and do to the late time that we arrived we were unable to find accommodations that night. We slept on the floor all together but camping would have been a cleaner experience. I was able to find a lovely unit the following day in a much nicer area. Here’s the kicker, we were there for 12 disgusting hours and the owner refunded 40% ! VRBO just keeps saying it’s up to the owner to do the right thing. I spent the entire vacation trying to talk to someone and I’m on the hamster wheel to nowhere! FRUSTRATING! I feel like Ive been robbed of my money and the misrepresentation is attrocias!

Vrbo

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patrick wilder
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2021-03-15
I am disappointed I have to leave a review, but this company does not know what it means to be a business of the people. I rented a home on this site and upon arrival I was told by the homeowner that the home should not have been listed. Fine, I did just waste time driving here but I will gladly take my refund and move on. Oh but wait, the person who received the money needs to initiate the refund.. ok. So what happens if they don’t do that??... the answer is nothing. According to the vrbo guarantee this is not vrbos problem. I mistakenly booked a rental that wasn’t available and it’s my fault... makes sense right. Vrbo should not be in business, a simple google search will lead you to others in similar positions as myself. Vrbos response to me was to “leave a review” 😁. Awesome thanks guys! The vrbo guarantee team to the rescue! Oh by the way, the response team will only communicate to you by email, so if an issue arises and it needs to go further than their customer service line you must wait on an email from the vrbo guarantee team!! Oh boy how convenient! We can screw people over and don’t even have to speak with them! Awesome! Basically I can put my current apartment on their site and receive the funds, then tell the renters it’s not available, then I can just disappear awesomeness!!

VRBO are crooks

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lrp29
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2021-03-02
We made a reservation through VRBO (like we have done several times in the past) and paid a large deposit ($3300) happily as we were excited for this vacation. A couple months before our arrival date, a few weeks before the balance was due, we got an email from the homeowner that our reservations were showing as cancelled and he wanted to know if we cancelled and what we wanted to do. We promptly reached out to both VRBO via email and phone and the homeowner via email. Homeowner does not respond and VRBO says they can’t get a hold of homeowner - all the while saying not to worry and they’ll work it out. Long story short after dozens of calls to VRBO and several dozens of hours on the phone VRBO says there is nothing they can do because the homeowner has been paid, they can’t get a hold of him and it’s up to him to refund. After tracking down the homeowner we emailed them multiple times to finally get a response that our week was rebooked because he claims we cancelled, VRBO never tried to get a hold of him and we were out $3300. VRBO works for the homeowner not the vacationers so buyer beware.

Search needs improvement

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downhedigs
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2021-02-17
Not everyone plans their lodging around their vacation dates; some people plan their vacation dates around lodging availability. Need to enhance search where a user can specify a duration of stay (e.g. 7 days), can specify a date range during which they would like for that stay to occur (e.g. June 5, 2021 through July 31, 2021), and maybe even go so far as to allow the user to specify which day if they week they would prefer their stay to begin or end on. Currently, users have two options: specify the begin and end date of the stay and browse available properties, then change the date range and browse available properties again to see if there are any properties available on another date range that were not included in the first result set; or search without dates and manually review every property listing for availability. Many properties have seven day minimums with check-in and check-out on Saturday only, but many are flexible (e.g. 10 day stay that begins on a Tuesday). To limit search capabilities is a disservice to both the customer and the owner.

Do not trust, you might be recorded for your entire stay

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RH675
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2021-01-25
VRBO has an explicit policy that hosts are not allowed to have outdoor audio or video surveillance unless it is explicitly on the listing. We booked a 3 months stay and our host has a doorbell camera and audio recording device that records all of our conversations in the living room and kitchen areas of the apartment and observes us anytime we come in and out of the apartment, which is located in a secured building that has plenty of professionally monitored surveillance. VRBO decided that it is ok for the host to violate the policy and that we cannot leave unless we forfeit the $8k we paid to stay here. Huge violation of our privacy and literally ruined our honeymoon. We are under stress now daily and cannot wait for our holiday here to end.
In addition, the host harassed us by asking for documentation for our service animal, had a camera inside the apt which he eventually let us take down, told us we can no longer get mail or packages after the incident, and tried to intimidate us by threatening to send the police on us if we refuse to be surveilled by him. He also lied to us by saying that the recordings are monitored by a team, only to later say that only he has access to them. VRBO continues to ignore our case, and insist that he is in the right.
Never use them. They are horrible. If you have any problem, you are screwed.

REVIEWS ARE LIES

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hamee13
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2021-01-04
After using Vrbo for my first time I was extremely upset with my stay. Hotel was dirty, the room was cleaned twinge and still was dirty, extra fees that where not stated by the owner and after leaving the owner a 1 star review he went and trashed my name. I couldn’t even defend myself from the review left by the owner. If Vrbo looks into the last 3 people who stayed with this owner. All 1 star review. The worst part is the property owner was so disrespectful in his review. I had to sun it my review 4 time before Vrbo would let me even post it. Stating it’s against their policy to report pricing on specific hotel. If I was a customer I would want to know that the hotel charges an addition $60 a night after paying all the fees and taxes on Vrbo. They charged us for towels if we swapped them out, got charged for toilet paper, they charged us for blankets on the pullouts. This wasn’t stated in the contract. Then the owner on top of it all state in his review that I should stay by the freeway where it’s cheaper. It’s not about the money, it’s the fact that he’s not stating the extra fees in contract. The owner is a liar and Vrbo has no support to remove his review. Crazy how mine got kicked back 4 times at that point most of the things I wanted tot state in my review where deleted. I WISH THEY LET YOU REVIEW THE OWNERS WITH THE TRUTH. THEY DONT!!

Vrbo will scam you

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Lexi Loves Dance
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2020-12-23
If I could rate them zero I would. They literally stole >$6K from us. We booked a property on the platform in Mexico for a family vacation. Got confirmation from Vrbo of instant booking. Only a few days from the trip still zero communication from the property owner with confirmation of how to access the property. Vrbo says their policy is owners must respond within 24 hrs or be kicked off the platform. It’s been 7 days and no contact. So I guess good for Vrbo that they can kick off a bad owner. But we have talked to Vrbo customer Svc for hours a day for multiple days and they just say pound sand, zero refund offered for us even though we paid for something that they can’t deliver on. They also charged a $500 service fee to use the platform and “protect us”. They laughed at us when we asked if they were at least going to refund that since they didn’t actually do anything for us or provide any actual service. They told us our only option was to actually go to Mexico and they would accommodate us if we got there and had no place to stay. Yeah right! Who in their right mind would travel to a foreign country with young kids with no confirmation that they had a place to actually stay?!?!? Total highway robbery!

Horrible process

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Chey the fly
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2020-12-02
I tried to book this property several times and it kept giving me an error saying that the rates had changed and it would not let me book. I was on the phone with Vrbo three separate times and each person told me to do something different. First it was I should use a PC instead of a Mac. Then it was the fact that I was trying to book with an American Express card and they told me to use a different card even though it states clearly on their website that they except American Express. They finally told me to send an inquiry directly to the homeowners who then sent me a payment request. I tried to complete the payment request and it gave me additional error codes the first two times and then finally went through on the third time. We booked a different house for a couple of days on our same trip through Airbnb and had no issues at all. As a vacation rental home owner myself renting through Vrbo, this is very concerning to me. This, in combination with the shotty customer service we have dealt with in the past has finally made me decide to switch over to Airbnb. Can’t believe Vrbo is even still on the grid as I’m sure I’m not the only traveler/homeowner who has experienced this nonsense.

Disappointed in VRBO

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KoonC2020
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2020-10-13
Disappointed that VRBO does not hold owner accountable for their mistakes. I booked a trip March 2019 for March 2020. I reached out to the owner and told her we were excited to come. In May, the owner sent me a message to my personal email stating that there was a mistake in the booking and our trip would coast an additional $100 PER NIGHT (plus additional taxes and fees). The email actually went to my junk mail and I just saw it (Sept 2020). I contacted customer service and was told that it went against their policies however nothing was done. They advised I could cancel for full refund, however the availability of other places at the same location was slim and closest thing in our price range was $300 more. I asked if they would waive a portion of their service fees on the new booking and they told me no since it was so far away. There is no way to write a review on the owner. She admitted to me that she sent a few others the same email in regards to wrong price so I know there are others that she did this too. Had she informed me right away, I would have understood however she waited over 2 months to contact me and when she did contact me she sent to my private email address instead of thru the app. The situation is very shady and VRBO should require owners to honor their bookings when it’s their mistake or help vacationers find another place comparable in price.

Bad Service

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Marisela2020
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2020-08-07
I booked a room with this company. My card was charge twice. I immediately file a report about a duplicated transaction. I was told the refund will take three weeks because of COVID. I was already disappointed, but I understood COVID makes everything more difficult. I waited the three weeks and decided to called. I was told they need to call the hotel to confirm my transactions. I kept going back and forth between this app and the hotel for two weeks with no answers and no refund. After the 5th week I was told Vrbo will not be responsible for the refund because it was Expedia who was in charge. I never made no deal with Expedia, but I was stock with them. Once again, I spent hours calling and asking for answers every call was at least 1- 2 hours with no answers. At the end this company blame the hotel and they blame Expedia. The hotel blame Expedia and Expedia blame the hotel. Bottom line I am still stuck with out a refund and no one wanting to take responsibility for the transaction. This is the first and last time I would ever use this app. Their customer service is horrible and I wasted at least 20 hours trying to fix something that it was not even my fault. Bottom line I paid twice for my same room. Saving a little money cost me twice as much the money I was planning to spent. This is so disappointing 😒.

Our rental was disgusting, Home Away/VRBO didn’t help us

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Chlovert
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2020-06-24
We weren’t allowed to check in to our house until 45 minutes after check in time. It was gross. Hair all over the back porch from someone getting a haircut, the floors were filthy, there was vomit in an upstairs bedroom, just to name a few. The boats we were promised were not available, the hot tub that was supposed to be ready wasn’t even filled and there were no chemicals. Homeaway said we needed to work it out with the owner. we tried for two days to work it out with the owner. He was unapologetic. We tried for two days straight to talk to someone at customer service. We were told they don’t have managers??? I should not have been forced to stay with my family in a disgusting rental home. Nevermind during a pandemic. They didn’t do the bare minimum. The house was not ready to rent and hopefully they will pull the listing. NOT impressed with how they didn’t help us when we got stuck in a dirty home for our one and only family vacation this year.

Very limited features

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llj8
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2020-05-28
The basics of the app work well enough, but searching is waaaaaay more difficult than it needs to be. There are several filters you can apply, but they have no persistence. If you do a filtered search, switch to map view, and accidentally hit “search in this area” (because it isn’t automatic) twice, all your filter selections disappear. If you create a “board” to save your favorites, don’t assume it’s saving your filters too (other than date, although click around a couple times and that disappears too....) So if you add properties to a board over a couple days and then want to compare them, you’ll need to re enter your filters, and look up each property again separately. If you don’t, you are looking at the price for a single adult, no pets, which can be hundreds of dollars less than say, four adults, one kid, plus dogs. I know they think I’m more likely to book if they present me with more options, but if I’m planning to travel with my family, I’m planning to travel with my family. Period. I’m ACTUALLY more likely to book if their app is easier to use than Airbnb, but this app is not.

Stick with AirBnB

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tawn9816
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2020-05-19
We had a few different places rented in Dahlonega GA for our wedding in April, some on VRBO and some on AirBnB. When the quarantine began in March I cancelled all of my bookings. AirBnB immediately processed my full refunds and had an excellent response to the changing needs of their customers. VRBO on the other hand has really dropped the ball. It took them weeks to process my refund and I had to get the owner to actively help and make sure that I got my money back. VRBO only has chat support and the operators have no idea what is going on.
Even worse, my father also had rented a property through VRBO. He wasn’t lucky enough to rent through and honest owner like I was. The owner took advantage of the lack of communication between the company, the owner, and the renter and told my dad he would have to book a new date before the original date could be refunded at 75%. So my dad rebooked first the end of May and the original date was never cancelled or refunded. Now that the quarantine is going to last through the summer he is stuck with a second booking that the owner and VRBO refuse to cancel and refund.
Save yourself a the headache of poor customer service. Don’t use VRBO. You will never find a more wretched hive of scum and villainy. Stick with AirBnB.

LESS THAN ONE STAR

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joshua moehring
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2020-03-23
I recently booked travel through the APP to stay at a cabin in Asheville,NC. The process was very easy for them to book my stay and the money was sent immediately upon reserving the cabin. I also purchased their “cancellation insurance policy for 45$. When we realized we could no longer go on our trip I called VRBO to cancel. They told me they can not cancel my booking and the insurance policy was through a company called CSA. CSA travel insurance claims have to be filed online and you will be waiting weeks to hear back from them. The process to file a claim is the worst I have experienced. The other option was to call the booking agency for the cabin itself. I called them and they would only refund 50% of my money even though I was cancelling months in advance. They said they had nothing to do with VRBO or CSA travel insurance. VRBO is racketeering with CSA travel to have you pay travel insurance then making the process ridiculously hard in order to receive a refund to make you not want to cancel through them and they still keep their profit. VRBO is fast to take your money but provides little help when you need to cancel. In the military I have travelled for 15 years using various apps and this is the worst one I have seen thus far. CLICK AWAY!

Two Terrible Experiences

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amoffwife
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2019-12-12
My husband and I go to Las Vegas every year for CES in January. In 2019 we reserved a two bedroom, 2 bathroom condo that was very close to the LV Convention Center. The place smelled, there were burnt-out lights, the blinds in one bedroom fell the middle of the night and everything was worn out, i.e. the bedding, kitchen cabinets.
For our trip in January 2020 we made a reservation for a condo at the Jockey Club. On December 9th we received a message that our reservation had been cancelled and a refund was being sent. It is very hard to get a decently priced room during the week of CES, which is why we always book early. My husband contacted VRBO. They said the owner is not allowed to do that. They tried to reserve another condo for us and said they would pay the difference. They also told my husband that if the owner didn’t respond within 24 hours they would call him to help book another place. They didn’t.
We will never book a place to stay through them again and are telling everyone we know.
BTW, a friend of mine who goes to Hawaii every year has had several people tell her about the nightmare experience they’ve had with VRBO. At least two of those said when they arrive at their destination, found out that the place they had paid for was rented out to someone else.

Cool Features

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afwife817
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2019-09-13
So I am writing my review on the app and my experience while staying at our Vrbo cabin!
Our family decided to stay a couple nights in a charming cabin just outside of Chattanooga, Tennessee. We booked through the app and it seemed really easy to make all the arrangements. The owner of the property was quick to respond via email about some questions my husband had and send the information we needed to unlock the door to get in! I would say it’s pretty cool that you can make these kind of reservations through an app on your phone! So neat! We get to our cabin, park, get our two little kids out of the car and head inside our cabin! Get inside and find that the place hadn’t been cleaned from the last guests who had stayed there......We were in awhhh....So we tried to reach out to the property owner ASAP and let her know that the place was not ready for new guests! We waited a short time and still no reply. So we decided to contact Vrbo instead. They were very nice about it. They reached out to the property owner who then contacted us shortly after. Long story short, the property owner refunded our two night stay. We still had to pay taxes on that and was charged a cleaning deposit still of $100. Anyways. Vrbo doesn’t take financial responsibility for refunds etc. Its not their fault at all this happened. Anyways.

Missing some key search features

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Steph80439
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2019-05-15
This is a pretty good travel app overall. I’m frustrated about a few things, however, and want to pass them on to the developers. (1) Add a button next to the heart (favorite) symbol to allow us to remove a property from a list if we’ve already ruled it out. I would suggest an “X”. I can’t remember which properties I’ve already considered, especially if I cant return to my search for several days. (2) Add the dates for travelers reviews. I take recent reviews more seriously than reviews that are a year old, for example. I think the property managers would like this as well since it allows them to recover from a bad review. (3) Break down “washer dryer” into two pieces - in unit and shared. I won’t stay someplace without a w/d in the unit and there is currently no way to find this out without contacting the property managers. (4) Break down the “free parking” filter into free onsite, on street, and valet. Again, it is nearly impossible to know the parking specifics without contacting the manager.
Hope this helps. I love VRBO and have been an owner and traveler for 20 years.

Calendar Concerns

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maxiejacks
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2019-02-16
Version 2019.04
Though VRBO has a great plethora of options, client filters are not always applied when viewing properties. We have a home which will be perfect for our needs as well as “checks all the boxes”. I have tried to book using the calendar provided on the app, however it only allows clients to choose between the day the home is viewed and July 2020. When attempting to bypass the calendar options and request the dates manually, we are directed to “choose a green date on the calendar”. I have sent the owner a request for possible dates beyond the limits placed by VRBO. As a family, we have vacation homes we share,(as each has seasonal, cultural and activity based, diverse water locals etc...), we are not likely to list these on VRBO. Having seen firsthand how clients are frustrated by aforementioned, and know I have bypassed the app and messaged the owner of same, I do not understand why we would pay for something we are presently generating revenue via alternate social media platforms at no cost.

Unacceptable customer service experiences

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jtr03c
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2018-10-07
The app is okay at finding rentals. However, my first experience with VRBO was so terrible that it will certainly be my last unless they improve their customer service support and fix their cancellation policies to protect renters who get ignored by the rental owner/manager. We unfortunately got a rental that was manage by someone who did not respond for days. I VRBO directly first through the website online chat support, which seemed to be positive, but then I was told to call the corporate customer service hotline number to speak with an agent to “escalate” my grievance about the lack of communication from the rental owner/manager. Because of the lack of contact from the manager and a negative review on the property I was confused about how to proceed and whether or not this rental was legit or a scam. I requested to cancel, and the manager finally responded by cancelling the rental and keeping the $1,700+ for 4 nights. So now we are out $1,700+ and have no rental! The agent from VRBO kept referencing policies and sounded cold and unable to make any changes or even partial refunds. At times, the agent could barely be understood. The customer service was abysmal at best. Apparently, VRBO does not do a good job at quality control and keeping property owners/managers in check to ensure customer satisfaction and good communication.

Works pretty good, but needs improved features

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JPmays
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2018-07-02
Not buggy at all, but functionality could be improved. The map feature is pretty limited - would be nice to be able to switch to satellite view, get directions, see what else is nearby, etc. The rate display is not great either - even though you enter in the date range when you search, you still have to select an entry and then select again to see what the total will be. And even though it shows the nightly rate when scrolling through the search results, just because one entry has a lower per night rate doesn’t mean the overall stay is cheaper, because taxes and fees are not factored in. So you could see one place for $200/night, and another for $215, but the total for the latter could end up being less overall. And lastly, when you share a property with someone, that person has to get the app to see it, instead of opening the website.
P.S. While writing this review, I tried to select a word and “Look up…”, and then was locked out of the keyboard. I could select text but not type anymore. Not sure if that’s iOS or the app…