2024-06-07
Scan to pay
Still don’t have the scan to pay why
Updating
OTC Network
Released: 2017-05-04
© 2024 InComm PaymentsTM. All Rights Reserved. All trademarks are the property of their respective owners.
iPhone Screenshots
iPad Screenshots
Description
Overcomplicated benefits are a roadblock to healthy living. The new upgraded OTC Network® app is here to make it easy.
The OTC Network app helps you track, manage, and maximize your health plan benefits. It’s your one-stop shop for everything related to your benefits card.
Log in or create your account, and the OTC Network app will connect to your specific plan.*
The dashboard of your app will give you a quick and easy-to-follow summary of all your current benefits and available balances. You can click any of these benefits to view their details – as well as quick actions related to the selected benefit.
• Check your available balances
• View transaction history
• Search for eligible items
• Shop online
• Find a retailer near you
• Scan product
• Scan to Pay
*Your plan has a specifically tailored list of benefits that work best for their individual members, chosen from the wide range of solutions offered by the OTC Network through InComm Healthcare. Benefits may vary by plan.
Go to MyBenefitsCenter.com to learn more!
What's New in Version 4.3.13
Minor bug fixes and security updates
Seller
Name
HI Technology Corp
Information
Developer
Categories
Version
4.3.13
Size
38.4 MB
Game Center
No
VPP Device Licensing
Yes
Rating
Rated: 4+
Compatibility
iOS 13.0 or later
Devices
iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPad Air11M2, iPad Air11M2Cellular, iPad Air13M2, iPad Air13M2Cellular, iPad Pro11M4, iPad Pro11M4Cellular, iPad Pro13M4, iPad Pro13M4Cellular, iPod touch (6th Generation), iPod touch (7th generation)
Languages
English
App Store: Customer Ratings
Ratings & Reviews
4.8 of 5 (33,197 Ratings)
App Store: Customer Reviews
2024-06-04
Disappointed
It doesn’t let me sign up for the app because it doesn’t accept my health benefits visa card number. I would like to have a scanner before going to check out to find out the items I picked will be accepted. Why does my Visa card not accepted? I wish my card will work. Please, I beg of you to fix this issue so I can use the app. Thank you 🙏
2024-06-04
Nice benefit
App very easy to use. Easy to scan products to verify that they qualify for program.
2024-06-04
Fantastic benifits
Truly amazing & easy to use app 😊
2024-06-03
Helpful advice
It’s very helpful for nutritionist foods and vegetables and certain drinks that you can use
2024-06-02
HELP!!! App is not working right on iOS
I have been using this app for about a year and was thankful for being able to order items online. Unfortunately the last several months, I have been unable to access Convey health to place an online order. I believe that this must be an iOS issue as my sister can access my account through her android device.
2024-05-26
OTC FUNDS
PLEASE allow us to spend our monies on what we REALLY need.
FOOD
TOILET PAPER
PAPER TOWELS
I’m so tired of trying to FIND/IDENTITY eligible product!
PLEASE?
2024-05-24
Partly Works
It will show purchases and balance but there is no “Scan to Pay” link to pay with my phone. According to the FAQs there should be a Scan to Pay link in the menu. I found this the hard way while in line trying to make a purchase at a retail store.
2024-05-22
How do I save this to my iPhone?
Every time I need to use the OTC APP
I have to go to the APP store and, open this.
How can I save this to my phone for easier access?
2024-05-21
Walmart.com not working
Would love to be shopping at walmart.com, but it's not accessible now due to their having glitches. I sure hope they get this figured out soon! It would be very convenient for us if it worked. When they do get it fixed, I hope they will send out an email to let everybody know right away.
2024-05-21
Many places
They have so many places, you can use, in all United States
2024-05-18
OTC
Works wonderfully!
2024-05-14
My benefits center otc
I’m so disappointed. This App worked perfectly until I updated. Now it doesn’t work at all. Can’t contact the developer and Apple say “to bad” they have nothing to do with it. Any one can put a App in their store good or bad - work or not Apple doesn’t care. I thought the Apple store only had legitimate apps but apparently not. I was told by Apple Rep the apps could be legitimate or not. Very sad 😢. Wish you had negative stars. I would give both app and Apple negative 5 stars.
2024-05-13
Wow !!! 😎
Wow !! 😎 I love it !!
2024-05-12
Savings
It is so wonderful to have the extra benefit available.
2024-05-06
Appreciation
I like OTC because it's fast and convenient when you're doing shopping. Thanks for your service ,
2024-05-05
Fails to open – white screen
My iPhone says it works on my phone’s iOS—app loads properly and then fails to open, revealing only white screen -no progress.
2024-05-01
Great App
This app is super helpful when shopping in store for what’s covered and what’s not.
2024-04-28
Scan to Pay missing
This was a great app until the last update, now the scan to pay has been removed making the app useless to me and I’m not able to get the items I need on a daily basis. Very poor customer support when called, if they would actually read the reviews they would know something needs fixed!!
2024-04-25
My rewards never load to my card
Do I need a new card why I’m not getting rewards…
2024-04-20
Oh what a help !!!
If it wasn’t for the otc help I’ve would be going through some tough times ,due to the little amount I get from snap. OTC the best !!!
2024-04-20
Scan to pay
I would like it if they would bring back, scan to pay. Or make it possible to use the card with ApplePay.
2024-04-18
OTC card
I love my Care card. Thanks for helping me out with groceries.
2024-04-10
Scan to pay
I see there was an update a week ago but I used to use scan to pay at the register. It’s no longer available. Why was it removed. This was very convenient
2024-04-08
What happened to “scan to pay”?
Your “support” is zero help.
2024-04-08
Fixing what’s not broken
Why oh why do you fix something that wasn’t broken developers and InComm? The app worked fine - until you “updated” it five days ago! Now NOTHING works. Stores? Nope! Product scanner? Nope! Your support is also a joke. The email address came back undeliverable. You call the number and are told they have to transfer you 2 or 3 times. Does ANYONE know what they’re doing?
PS: contact your insurer and tell them to fire InComm for offering such a lousy and frustrating app.
2024-04-07
OTC
Quick and easy to see how much you have left on your account.
2024-04-05
Easy to use
I am enjoying the app with its easy to use features!
2024-04-04
Scan to pay
Did the Scan to Pay got deleted from the app? It’s not on the app anymore and now back to using the card. What’s going on?
2024-04-03
Gracias
Gracias por. La. Ayuda. Necesaria.
2024-04-03
Review
Excellent
2024-04-03
Love it
I’m very happy with the way it is setup and easy of use
2024-04-02
Thankful
Having this allows me to be able to afford to get my vitamins, bandaids, Tylenol cold medicine and so much more that I couldn’t get with out it. I’m on disability and a very tight budget so I am so thankful for this true blessing
2024-04-02
WOULD NOT PAY FOR HEARING AIDS
My partner had a hearing exam and and received a pair of replacement hearing aids — all at a modest cost of $500 from a university speech and hearing clinic. The OTC card was to be used for payment since there was far more available funds for this. Payment was twice declined. The reason ultimately given in response to calls to CONVEY OTC was that the university was not in their system. No one including Convey OTC employees believes that the people was provide hearing, dental or vision services must be in a network. They refused to honor their obligation.
2024-04-01
New Yorker
This really help me by getting the things I need I’m so very thankful
2024-03-31
CVS
It was a breeze. Just wish I had used benefit for last 8 years!!
2024-03-29
Nice convenient app !
Nice app, fun to use
2024-03-28
OTC
EASY TO USE!
2024-03-27
OTC Card
Great to have these benefits !
2024-03-24
OTC Card
Thank you so much for this. I never heard of this so by the time I found out it was $60. I can’t thank you enough this really helped me get through the month of March.
2024-03-24
Weak list of stores products & services
Has no cvs or Duane Reade
No health food stores
Most of the stores listed are in middle of nowhere
Major vendor “convey” is a joke.
No supplements beyond letters
No direct way to pay utilities thru the app
They blame Visa and my health insurance plan
These guys are raking it in on backs of poor Americans.
2024-03-24
Trying to get it to work
Trying to get it to work I should be getting this every month Thought I’d have 150.00 on buy now
2024-03-22
Amazing
This card is so beneficial to my daily life and it encourages me to live a healthier lifestyle. OTC Network you are amazing I love and respect you. Thank you
2024-03-22
Not working on iPad
This works on my iPhone but no longer works on my iPad. It use to work on my iPad when I first downloaded it in January but now it no longer works. When I tap the app icon the OTC Network logo comes on quickly and then goes to a blank, white screen.
I deleted the app and downloaded it again but that did not help. I called the phone number under “Contact Us” in the app, (I got it from the app on my phone) but that person had no idea how to help me.
Anyone have any ideas??
03/06/2024
This says it is compatible and works on this iPad, but it doesn’t.
There was an update today but that did nothing to fix the problem.
Is anyone looking at this issue to try to fix it??
2024-03-15
Great benefit when you learn how
I have the OTC through my insurance coverage. I have learned how to access my account and how to determine what products are covered allowing me to enjoy the full benefit of the program.
2024-03-13
App works
App works great except when I try to use scan to pay I get a error and says network is down fix this and I will give 5 stars.
2024-03-12
OTC
Amazing!!!!!
2024-03-10
Fabulous Stress Relief
Now I don’t have to have the cashier rescan my groceries to find out what food my otc card covers…Now I just scan the product and see what groceries are covered before I get to the register….😊
Stress Reliever
2024-03-09
Scan to Pay not available
Since the upgrade scan to pay is not available. It says the OTC network app is down and undergoing maintenance. Love to use this when I’m out and about and just need to pick up a few things. Please fix this as this is very very helpful.
2024-03-06
OTC
Excellent Availability. Love being able to see what amount is available without having to call.
2024-03-02
It makes shopping easy
With this app, I no longer have to guess if the product is on the list. I use to to check. I like it and you will too.
2024-01-31
Rate and review
Easy to get to. Easy to keep track of your amount you use.
2024-01-21
Necessary Items
It would be nice for those of us that have incontinence problems to be able to have them on the OTC list!!
Thank you
2024-01-18
OTC benefits
I’m always grateful for my UAW benefits and the OTC card and app just make it simpler to use. It’s worked very well and allowed us to buy our products everywhere we are. Thx for your continued support well into my retirement.
2024-01-17
Outstanding program
My life style as improve since this program began, I started buying healthy food and vitamins, and Boy do I feel better can’t see enough for the program glad to be part of it
Sincerely
Tony McComb
2024-01-16
Helps with over the counter items that are too expensive
I love Myyyy OTC cause I can get items I needed and didn’t have the money to pay for them because of prices
True help for senior citizens
2024-01-11
Benefits
I have received my card but my benefits is not available who should I get in contact with about this matter ?
2024-01-11
Invalid card
Used the card twice no problem. Used card third time at the same store and card came back as invalid. The app showed $103 left on card. The transaction was for only $38. All purchases were scanned with the app and came back as eligible.
2024-01-10
Hope it works.
Hope this will work this year. Never could get last years card to work. We shall see!!
2024-01-07
Senior
The app is the best way to go because sometimes the card don’t work
2024-01-07
OTC APP
The OTC app is probably the most responsive and easiest app of all. I appreciate very much my benefits and the ability to use the system without any hiccups. We elderly oftentimes have issues keeping up with the newer technologies but the folks at OTC have done an excellent job with their part of the system. Thank you.
2024-01-01
Allergy sufferer
Being an allergy sufferer this time of the year it really comes in handy when you have an attack over the holidays and really need to function for family.
2024-01-01
OTC review
I’m very very satisfied with my OTC spending account and App , I’m very thankful that I can shop from home I don’t even have to go and shop for , very convenient so thanks alot
2024-01-01
OTC program is great!
The OTC program is easy to use for my healthcare. I scan products at Walmart and it is easy to use. I totally enjoy my benefits.
2024-01-01
Palivera1
The card is a good addition to our life after retirement. It allows us to buy medical supplies and food.
2023-12-30
Love it
Super easy to use. I don’t feel like white trash because I don’t have to pull out a card and have it okd by the cashier. Thanks
2023-12-30
Efficient
I don’t shop many places but when I do the card works and the scanning option is helpful.
2023-12-28
OTC App
The app makes it much easier to check the items before you hit the cash app but I find at Walmart the app says yes the item is eligible but when I get to the cashier, it says no it’s not eligible. I find a lot of Walmart brand items are not eligible once you reach the cashier and I don’t understand why, I guess it’s what you call a work in progress otherwise I really find using the app so much better thank you
2023-12-28
😟
It takes so much time and effort to find a store that has the product (s) that I need…..and have been purchasing on the OTC card for years….
Some stores don’t approve a product that 1) has been accepted many times in the past, 2) that they approved previously …..
2023-12-18
Love the App/ Benefits
It is a wonderful benefit to us all who receive this credit for your services rendered. It is also a benefit to us who come in for services to maintain our health. Thank you 👏🏾😁
2023-12-12
Thank you
This is like one of the best things that could happen in my life I thank God for this. This is the kind of assistance I needed
2023-12-10
Love it but
I just wish it would never approve of products with the scanner and then when I go to pay some products that were green lighted are not approved
2023-12-05
App functioning PROPERLY NOW!
When this was first rolled out, I downloaded the app, put in my info. It functioned PERFECTLY AS IT SHOULD. I could scan products to see if they were eligible for my OTC Benefit. I didn't even have to call after finding out how to do this.
Shortly thereafter, I was locked out of my acct. I worked with a support person. They almost insisted that I was doing something wrong.
I had already tried all the fixes, I entered my birthdate incorrectly the first time I tried to sign in on the website rather than using the app. This was when I was locked out. 3 or 4 months, we emailed back-and-forth, tried different things but it was never fixed.
I understood from calls to customer service that the problem is with the app.
So for nine months now, total, I have had to call to get my balances, I've had to call to see if products were covered.
I can say now that it appears to be working again as it did in the beginning and I appreciate all the hard work that went into it.
Ease of use has improved greatly.
2023-12-04
JP GREAT OTC NETWORK CARD!
I can surely indicate this new OTC Network card since June 2023 finally provides the accurate benefits always
Previous ones were troublesome indicating acceptable to purchase, but when at the counter they were denied. That caused me to keep returning them to find ones that would be covered. Many times not being able to buy what was needed.
This new OTC NETWORK corrected all those issues and not a single issue occurring!
Thus why I rated it a 5 and very deserving!
2023-12-04
Body/hair wash
I would like to know the brand of body and hand wash that is covered in this plan. I would like to see you add a 3 in 1 daily clean shampoo,body wash and conditioner for men like (suave), please reply if you have one or why you don’t. Thank you!
2023-12-02
The best thing Biden has ever done
The food helps all of us older people get healthy meals and I think you all so much for putting that together but I lost my benefits and void and they shut me down but I got my benefits back and I am getting my food again starting January 1, but again, I think all of you forgiven us older people and elderly to card food
2023-12-02
Good App easy to use
Very informative gives you the information you need
2023-12-02
OTC CARD
I love this card. I can’t believe how convenient it is and with the price of groceries today you can’t beat it. I just wish more stores excepted it.
2023-12-02
Easy
They’ve made this app easier than the previous apps. Easy to access both my wife’s card and mine also. Appreciate being able to scan a product to see if it is a qualified item!
2023-12-01
Online
I hope you return back the option of shopping on line , for elderly !!
2023-11-18
App update
Update the otc app today but when I try to put in card information ( it’s WellCare) insurance it’s a message saying card number is not recognized. I tried several times and same thing happens