Horrrible
–
shortine –
2023-03-04
Version 4.28.0
The app does not let you do anything
Updating
-2
iPhone Screenshots
Description
The Xfinity app is the easiest way to to manage your Xfinity experience, now all in one place. Get online in minutes with seamless service activation and 24/7 real-time support anytime you need it.
Xfinity customers get all this, free:
• Everything you need to manage your account — pay your bill, view your plan details, change or upgrade your service, and more
• Xfinity Rewards. Join for free so you can enjoy special perks, unique experiences, and product benefits right in the app, just for being a customer.
• Tools to help you view and troubleshoot your Internet connection, get outage updates, and even restart your equipment
• An extra layer of security and help keep your personal information safe with sign-in alerts
Plus, customers who choose the xFi Gateway also unlock the powerful tools of xFi within the app:
• Access personalized tools and tips to help improve your WiFi performance
• Test the Internet speed reaching every connected device in your home
• Protect your devices and help keep loved ones safe and secure, with Advanced Security included
• Get peace of mind with parental controls included. Pause WiFi to any connected device, set family-safe browsing, device limits, and more.
• Enjoy ultimate control. Set up and personalize your WiFi, assign user profiles, and get help improving the performance of every connected device.
Getting started is simple. All you need is your Xfinity ID and the password you set up when you signed up for Xfinity Internet.
Need help signing in?
- If you don't have an Xfinity ID yet, create one here: xfinity.com/getstarted
- Look up your existing Xfinity ID: xfinity.com/id
- Or reset your Xfinity password: xfinity.com/password
Learn more about your options related to ‘California Civil Code §1798.135: Do Not Sell My Info’ at www.xfinity.com/privacy/manage-preference
What's New in Version 4.28.0
We’re always improving.
This update eliminates bugs and reduces errors to give you the best experience.
Seller
Name
Comcast Interactive Media
Information
Developer
Categories
Version
4.28.0
Size
377.6 MB
Game Center
No
VPP Device Licensing
Yes
Rating
Rated: 4+
Compatibility
iOS 14.0 or later
Devices
iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)
Languages
English, Spanish
App Store: Customer Ratings
All Versions
4.4 (815,490 Ratings)
App Store: Customer Reviews
No page back or close button
–
*CMonster –
2023-03-04
Version 4.28.0
This app is horrible. I tried looking up my billing history and once I opened a bill it would not close down or go back a page. I’ve had to delete and reinstall over and over again
My bill your service
–
superb series –
2023-03-04
Version 4.28.0
Why did my bill go up to over $188 per mth??? I have poor wifi service and basic tv!!!
Old app was better
–
Bobby_S_96 –
2023-03-04
Version 4.28.0
Old version before being forced to migrate to this app was way better. It’s slow, larger size than makes sense, and constantly forces you to login via pop ups. None of the self service functionally actually works in app. What’s even the point of having the app if not getting the benefits of easy navigation and only having to sign in once.
Crapcast strikes again
–
Meh4ever2244 –
2023-03-04
Version 4.28.0
App never shows me any details for my account. Says putting pixels into place, almost there and 20 seconds later says try again. Hot garbage
Cable box
–
Ben4122 –
2023-03-04
Version 4.28.0
I have been asking for a cable wireless modem. I was sent a cable box. I took it back and the sales person was rude.
Doesn’t work
–
yaz4444 –
2023-03-04
Version 4.28.0
This app doesn’t work if you have a modem that is not rented from Xfinity. It keeps asking to activate our modem which is already activated. It just loops in that mode.
If this is to replace the old app that worked, hopefully they resolve this issue.
Poorly designed
–
undgrad00 –
2023-03-04
Version 4.28.0
Most of the features don’t work, I’m trying to see how much data I have used and the stupid assistant keeps popping up
Worse than old app
–
Name675 –
2023-03-04
Version 4.28.0
I want to know if the internet is out in my area. Can’t find it in this new laggy app that shows me a bunch of junk I don’t care about.
Too much advertising
–
Toboggon –
2023-03-04
Version 4.28.0
The app is hard to get around. Hard to find information in mobile devices.
Big waste of time
–
Zzgecman –
2023-03-04
Version 4.28.0
Tells me a lot of nothing
Can never access info
–
SarahJBader –
2023-03-04
Version 4.28.0
Constantly get an error message, cannot view bills…. Don’t even know how this is legal. Chat with customer support and they don’t send any invoices to me even after an hour.
Only works occasionally
–
xytcrdes rssceest tys –
2023-03-04
Version 4.28.0
The app would be great if it regularly worked, but it doesn’t and it’s super frustrating.
Please add a quick link to check data usage!
–
StormyLines –
2023-03-04
Version 4.28.0
In the “my account” app it took 1 click to get there… in this new app it’s several clicks, click the tiny icon at the top left of the screen, scroll down, click check data, then it opens the Xfinity assistant for some stupid reason, wait for it to load and hope it works, because sometimes it doesn’t work. Terrible design
Service
–
Gordo333 –
2023-03-04
Version 4.28.0
Horrible customer service
Terrible
–
Spice3d –
2023-03-04
Version 4.28.0
They are retiring the old app which worked fine. This new one can't even tell me how much data is used. Xfinity has data caps so they are hiding this from consumers.
Update is an epic fail
–
Loki's Human –
2023-03-04
Version 4.28.0
I’m in and endless cycle of entering uid, pw, 6-digit code sent to my phone (2FA) to try to logo into the app. After I enter the code it goes back to the start screen where I’m supposed to enter my uid again. I’m able to log in via web browser using the same credentials. Please fix asap.
Zero stars.
It’s basically a sales app
–
Call me Dr. Worm –
2023-03-04
Version 4.28.0
No useful information in this new app. The old app would provide critical information like data usage, system status, etc. if you are interested in changing (mainly upgrading your service) there is plenty of information there.
Where is the information on cable tv devices
–
mschwart –
2023-03-04
Version 4.28.0
I use the My Account App to troubleshoot tv devices and restart them. This Xfinity app is supposed to replace the My Account App but has no information on tv devices. Until this is fixed I will not be using it at all.
Garbage
–
stinkytoes –
2023-03-04
Version 4.28.0
Many links do not work. Cannot get data usage. Chatbot doesn’t understand simple requests. Page update is super slow. UX is janky. Wth, comcast?
Should’ve stayed the same
–
xfinitysuxcs –
2023-03-04
Version 4.28.0
New app is incomplete more complicated then when had both apps, definitely needs improvement
WIP
–
taits –
2023-03-04
Version 4.28.0
Clearly a WIP, hopefully as the my account app is merged in the complete feature set come alive.
New Xfinity App to Replace Xfinity My Account?
–
Bionic –
2023-03-04
Version 4.28.0
Seriously? When I go to view my Data Usage stats in the Xfinity App I am taken to a Chat bot - a dumb one at that! I ask a simple question “How do I view my current data usage?” And the response is “ I'm finishing up some checks on your account to get all the information you need. Are you ready for me to proceed?” I type “Yes” and then get “ I'm having trouble following our conversation. Please type a message and follow the prompts presented.” The only prompts I get is “Try again” and “Search”. I’ve tried both and go into a rabbit hole of insanity.
Please don’t retire the Xfinity My Account app!!! One can actually get data usage from there. This new app bites. I fully understand getting through bugs on a new app launch but please don’t retire an older one that works until you can ensure all the legacy feature and functionality work on the new. I keep getting emails that the old app will crease to work soon as it will be replaced by this new buggy one. CRAZY!!!
Huge downgrade from old app
–
Gold415 –
2023-03-04
Version 4.28.0
Really hard to find everything you need until you realize it’s ALL buried under the “my account” menu. Terrible organization and a big downgrade from the old app.
No Agents
–
Angela Sea –
2023-03-04
Version 4.28.0
Never can get a hold of an agent!!!
Can’t login
–
Duckmysick21 –
2023-03-04
Version 4.28.0
Horrible app! I can’t login. Don’t tell us you are consolidating into this app when it doesn’t even work! Who does that?! I pay over $200/month for your services, but yet Xfinity cannot get a simple app to work? What do you do with the $121.43 billion you made in 2022! Obviously Comcast doesn’t use any of it to improve applications nor customer service. Pretty sure Comcast’s goal is to monopolize the industry and prioritize profit over customer service is their ultimate goal.
Moving My Xfinity over is a mistake
–
Shae24 –
2023-03-04
Version 4.28.0
It’s a good thought to mix the two apps together but as is, the Xfinity app is awful for anything other than connectivity troubleshooting!
Account management and Bill pay related items amateur at best. You can’t even navigate back from any of it once you enter pay bill or view statements etc. No home page or anything!
I will not be using this app for bill pay until I don’t have a choice.
Worthless as does not accurately reflect status
–
DocDeth –
2023-03-04
Version 4.28.0
Constantly thinks I am using an old offline modem that has long been disconnected so then you can’t us app to troubleshoot when you actually have a problem
Terrible User Experience
–
slynchfla –
2023-03-04
Version 4.28.0
Hard to find simple stuff like Payments. Virtual chat system is cumbersome and not user friendly take several steps to find what you need also keep getting Try Again Worst app ever developed not user friendly at all hard to navigate and find features. Data usage features do not work your auto assistant is useless. Removing from my phone and will use the web.
The old is app is better
–
Bobman1981 –
2023-03-04
Version 4.28.0
The new app is not as easy to use as the old app. Please don’t discontinue the old app!
Xfinity app is a terrible app from a terrible company
–
healeywi –
2023-03-04
Version 4.28.0
Not too much else to say here. When you pay a lot of money for a service you’d hope that it would be reliable and dependable. The Xfinity app is neither of those and neither is Xfinity the company.
Useless
–
CoffeeManiac –
2023-03-04
Version 4.28.0
This app is broken. I can’t tap on the top two buttons to either chat with customer service or to get to my billing and account.
Fix the app, Comcast.
Can no longer check Internet data usage
–
M30user –
2023-03-04
Version 4.28.0
App keeps sending me to a chat but loop. My Account app was so much better. This app is horrible, embarrassing, and useless.
No monthly data usage status page
–
trueLodge –
2023-03-04
Version 4.28.0
Unless Comcast is doing away from data caps, thus app does not have the monthly data usage status page that existed on the my account app.
Needs lots of work
–
NotAHappyCamper –
2023-03-04
Version 4.28.0
Not stable. Old app was much better in functionality and stability
Needs work
–
Mb5020 –
2023-03-04
Version 4.28.0
Needs a lot of work. Doesn’t allow for switching between more than one service address account linked under one user login. Try to pay for one service address then it switches to the other with no capability to switch to the other. Poorly designed.
Cant go back to main screen
–
gmeg5 –
2023-03-04
Version 4.28.0
When going into billing there is no icon or option to go back to the main screen. The only way is to delete the app and reinstall.
Needs work
–
hrdfhjits –
2023-03-04
Version 4.28.0
Data usage should be an easy thing to display, right? I should be able to see daily usage at any time, right? Not a canned computer message saying “are you ready?” Also monthly data usage should also include a written total for the month. The small graph is not user friendly nor is it 508 compliant for those that are color blind. Things that people use the most should be on the opening page of the app, not advertisements. Nice way to make people hunt through the app to find what they need. That would be what the search tool should be used for.
NO STARS. NONE.
–
Won't be used –
2023-03-04
Version 4.28.0
Terrible, deplorable.
Garbage app
–
dsvxi –
2023-03-04
Version 4.28.0
They replaced a working app with this piece of garbage that forces you to talk to an AI instead of just choosing functions from a quick menu, and all the options take five times as long as before. Infuriating. Typical Comcast hostility towards its customers, and just one more reason they are one of the most hated companies.
Billing
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CordsXD –
2023-03-04
Version 4.28.0
Your increase in my bill is outrageous. It went up a total of $45.00 in the last 3 months. I will be exploring measures to cut this amount down. I know everything has been going up, but this is a little ridiculous. they reign you in with all these promotions and then turn around and do just the opposite. Linda Vonfraenkel
The app is sub par
–
iTouchBaller –
2023-03-04
Version 4.28.0
The new app is inferior to the old app. It is slower as if going to the web to do ChatGPT. The data usage is not accurate enough to make decisions.
Signal distribution inadequate
–
Y-Finity? –
2023-03-04
Version 4.28.0
As a customer for many years, I understand how growing your customer base and expanding fiber to the home is your future objective, but when you forget about the customers who have been loyal, who have speeds varying from 0 kb all the way up to 100 gig you’re creating a negative client base. Do you consider the current loyal client base, the customers who have paid for years and still pay for it, providing sporadic levels of service? You mustn't overlook the fact that multiple wireless providers are offering alternatives to the aging and less reliable coax cable of the 70s. I assure you will lose a large proportion of customers with your less than reasonable service, now that we have other alternatives through wireless providers. I know that enough of my surrounding neighbors are experiencing the same throttling back of access during peak times, and it’s getting old.
Old app way better
–
JT_STUD –
2023-03-04
Version 4.28.0
Just like everything now a days can’t have anything nice. Why mess with a good thing? But once my modem fails that I don’t have to pay monthly for just to have unlimited data because I’m grandfather in with my current hardware I’m leaving Comcast for good. Im done with the penny pinching comcast company. The app was another stupid move on Comcast part. Seem they have been making an awful lot of those with the past few years..
Good
–
Katg1960 –
2023-03-04
Version 4.28.0
Very nice
Dreadful App
–
dharmanaut –
2023-03-04
Version 4.28.0
App is one big advertisement & marketing kludge; one can DO virtually nothing with it. Don’t count on it showing your account status (it doesn’t); I guess they don’t want you thinking about that. Almost useless.
Needs Improvement Badly
–
ReddingGal –
2023-03-03
Version 4.28.0
I don't know what happened in the last couple weeks, but this app used to be decent to track my kids screen time usage and turn internet off and on from devices. Now most of the time it will tell me my kids have used zero screen time when I know in fact they have been. It will say regularly that the internet is disconnected. I feel like a lot of these issues began when comcast started to push me upgrading to another router, when I already had to exchange for a new one last year because the other one I had stopped connecting. Come on Comcast!!!
Terrible security my account stays in null status
–
BLS80 Iphone –
2023-03-03
Version 4.28.0
It’s much better whenever I have a 2023 version working
Can’t View Data Usage!!
–
Pmsteacher –
2023-03-03
Version 4.28.0
This app is not nearly as functional as the My Account app. Monitoring data usage is rather important to the consumer, but there is no usage meter available. When I tap on the tab regarding usage, as others have said, I get the virtual assistant which runs in circles!
Upset
–
jgshko –
2023-03-03
Version 4.28.0
Why Why is your app opening in safari (irelvent )it should not open in any other app but your app and stay in the app
Problems unpausing devices
–
UkColie –
2023-03-02
Version 4.28.0
UPDATE 3/2/23 - the issue with the app not working hasn’t happened in a long time, but now it has started again. I can’t unpause my devices. The app shows that they are unpaused, but the are not. They will not connect to my wifi. Please fix this horrible app.
I keep all my devices paused when not in use because our household reaches our data allotment every month due to kids at home doing virtual school during the pandemic and me working from home. I frequently have issues unpausing devices. I will unpause in the app but the device remains paused. I sometimes have to pause/unpause 5 or 6 times to get it to recognize that the device is unpaused. Sometimes it doesn’t work at all. I once had all my devices paused for over 24 hours because no matter how many times I tried in the app they would not unpause. Customer service wouldn’t even give me a credit to my bill because they said technically my service was working, but it was the app that wasn’t working. The app is part of your service!! Bottom line, it’s good when it actually works, but I have issues with it not unpausing devices every single day.
Misses basic features, hard to find anything - Updated review
–
tinac1 –
2023-03-02
Version 4.28.0
Update: Trying this app again to see if it improved, because Xfinity is discontinuing the old app. It says my modem is offline, which is incorrect - my modem is working fine and the old app shows it correctly. There used to be a simple button from the front page menu to reset my modem if needed, and now it’s impossible to find, if it existed at all. They’ve added data usage, but the text is so tiny it is unreadable, so you can see a bar graph but cannot see what the data means. The app is SLOW to load any of the secondary menus. The app is useless to me as it is and I’ll need to go to the website to perform any funstions that used to be easy to access in the old app. **** This app is a mess/ it’s hard to navigate & misses important features. Also displays incorrect information. The old app had easy to access buttons at the bottom for tv an internet, and a quick link to find monthly data usage. I can’t even figure out how to find data usage on this app. It also shows my own modem is offline, which is currently online and working just fine.
Doesn’t function as intended
–
cHa0s dEm0n –
2023-02-18
Version 4.27.0
Data usage cannot be gotten using the app. Just send you into a loop with a box. Same date is being gathered but then it never happens and when you say you’re ready it just repeats indefinitely. My activity or your activity section where you can choose that option with a right arrow doesn’t take you to anything (chat bot, any information, anything, it just does nothing) but the functions that do work are those that let you upgrade pay more money buy more services but a lot of what the app should do that the web interface will do is not functioning and it’s frustrating because the lead you to open the chat with an agent who can’t solve, the problem, won’t answer whether the app is working or not which leads you to a phone call with someone who then closes a case that is open on your behalf where you get a text from Xfinity that says the outage in your area has been resolved, but that wasn’t the reason for your call to begin with. It’s a big circle of confusion and ridiculousnes
Landline to mobile service is a mess.
–
Tgifgh –
2023-02-11
Version 4.27.0
I purchased a mobile phone to replace my land line....It arrived on February 3rd and I activated it. My land line then stopped working. I waited for three days for the activation and I received an email saying there was an error. . I then went into an Xfinity store. They said everything was fine just wait. I waited another few days and then called in. The representative put in a new activation. I waited another three days and nothing. I called back. I was told that it would be another week before my mobile phone would work. I have been without my phone number for not three days, but will be for two weeks. I then requested to have my land line turned back on for the time being. The representative mentioned that I should be been offered a grace period for this. She said that my phone should be working in a couple of hours. It is now the next day, and it is not. Also, a supervisor was supposed to call me back and never did. Complete lack of communication from Xfinity and the only solutions were suggested by me. Of Course that did not work either......Help
Could be so much better
–
Rclark9280 –
2023-01-31
Version 4.26.0
This app has room for much improvement! 1. I checked connected devices and found my security hub was connected to wifi. Using my security app, I found it was not! Don’t you have dynamic functionality and just not store previous connected devices? 2. This is the biggest problem. When modem firmware is updated I can tell because I am unable to establish good connection to Netflix directly from my tv. I use the app to test and restart the modem and I still have a problem connecting to Netflix directly! I try again. No improvement. I power cycle the modem and it allows good connection to Netflix! Why is that? I think it’s because some modem firmware updates directly affect network functionality. I strongly suggest that the app notify the user when power cycle is recommended, or better yet prepare to power cycle using the app! When I want to watch a movie, it ducks spending a half hour or more didfling with the app and modem . I usually give up. Yesterday I checked connectivity to Netflix and fixed it hours before I wanted to use it. I’ve been a good customer for 30 years or more. It almost seems that the more sophisticated things become, the less common sense is used.
Update: I want to turn off two step verification! You say that my data is in my control? I even click remember device and still I need to get up and get my phone?!
I think you guys can do better than that. I’ve been with Comcast for nearly 40 years!
“Updated” app freezes and does not work like it used to.
–
amyjoelee –
2023-01-30
Version 4.25.0
Can no longer unpause devices or wake devices up with a single click. The “wake up” button, tells you it just “ woke up” the devices, but they don’t work and still show they are in sleep mode. It used to work, but since the “update” it does not work unless you physically change the schedule. Then you have to remember to change the schedule back. The app also frequently freezes - which is a problem when devices are paused, if I want to unpause a device or wake them up from bedtime, I can’t until the app decides to start working again. So no WiFi access until it decides to start working. Extremely frustrating. Apparently need to pay more for a separate device to do what xFi monitoring used to. And - it won’t let me post this review because it says every name and random combo of letters and numbers is taken. I’ve tried 10 names.. still trying.
Now we were told we had to update our router “gateway”. App hasn’t worked since!!! Tells us we are offline when we are online.. blocks us from seeing any devices or modifying any schedules because the “gateway is offline” - it is NOT!! And you know how hard it is to get ahold of someone that will help? I tried- instead of helping or sending me to someone who could.. they just stopped responding. Can’t even say poor service.. just poor...
Awesome speed
–
stihgnob –
2023-01-30
Version 4.26.0
I pay for 1200MBPS, I get anywhere between 1% and 60MBPS. Yet they charge me full price. Last night at 1% the pinwheel wouldn’t even spin. But what they don’t ever fail at is taking my money and making me jump through hoops and beg for discounts and on and on about how they can’t do anything without sending someone out here to tell me it’s not my house it’s their outside plant cabling. Ok so why make me go through this process again and again? Why not say well we are giving you half the speed so you’re going to pay half the bill? Because when I’m too depressed to call and beg they get full price because I don’t want bad credit. I’m screwed either way. Plus it makes my depression even worse and more debilitating and harder to deal with anything. Life is hard enough when you’re disabled. Internet and tv are kinda what I am left with right now waiting for my next fusion surgery. So thank you Comcast for emptying my wallet wile leaving me unable to use my service I get robbed good money for. Do you even read this? I doubt you even go through the problem of reading your customer reviews. Because you care so much. The best part is she was sending me to technical support and hung up on me. So no explanation to tech, no notes, no help from her and no tech help. All I want is to pay for what I get. If you’re going to give me half the amount of services then you should charge half the price till it’s fixed.
Getting connected to your own Apps like the apps that come with Xfinity streaming.
–
MarcoReene –
2022-12-21
Version 4.22.1
I think that all the apps that come with your package should be able to be presented on the TV without all the complications of codes and getting into this and that things that I don’t understand how to get into to get my free HBO I’m supposed to be having I also got billed for 99 for Paramont which was supposed to come with the programming that I and supposed to have in my package deal I don’t understand why I have to sign in for HBO when I have it free for 12 months with this package I have I don’t understand how to get into these things I don’t understand none of this and I can’t get no one to help me to connect the stuff without having to go into it every single time and put in codes I don’t know how to do. When I had someone come out to hook it up for me you would think that they would have already put in all the channels that are supposed to be in here that come with a package. This is very confusing for me I do not understand how to get to channel is it on supposed to get and it is impossible to get the connection because I don’t know what I’m doing and there’s no one online to help you do things like that they’ve all failed and I have tried so many times
Very buggy app. Bring the website back to manage gateway.
–
Rapitonie –
2022-12-20
Version 4.22.1
First of all it’s dumb that you HAVE to use their app in order to setup and use the xFi router. The app is still very buggy and the website should still be an option because not everyone has a phone.
Secondly, I am one who takes advantage of the advanced features on routers. For instance, I use port forwarding for many things in my house but am unable to delete or add any ports to current devices that already have ports forwarded. I know many other people online who have this issue and they also would like the website back and are very upset. My theory for what’s causing port forwarding issues is that Xfinity requires your devices to have an iPv6 address and port forwarding does not seem to like iPv6 addresses.
And lastly, it would be nice to be able to control our home internet if we are paying for it. Many options are disabled because their so called “engineers” disable many settings from being changed for “performance reasons”. I can’t even connect to the 6Ghz band because you are not able to manage each individual band. Hopefully Xfinity can fix these items, but for now it’s best to use your own equipment.
DO NOT USE THIS PROVIDER
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mynameisjeff23 –
2022-12-08
I have been a customer for nearly 3 years. The first 2 years were good! Low price $60 a month for average internet for the first 2 years! I’m now spending double for very poor internet, that they tell me is better than my plan before. It’s literally the second best internet option they provide and someone my internet just stops for no reason. Even with there newest modem to this day. This has been happening since my 2 year non-contract has expired. I keep giving them a chance because I “believed” in this company and as we all know it’s a hassle switching providers, but at this point I’m going to have to choose another company. If you are planning on switching after their AMAZING 2 year non contract deals, then this is the provider for you! Take advantage of them like they have been taking advantage of their loyal customers for so long! But if you want a long term provider who actually cares about their customers than choose elsewhere! The pain and suffering a service provider has caused my family should be illegal! BIG MIDDLE FINGER to the sleaze bags that run this company. It’s run off money! Hope this helps someone!
Update from me on xfinity internet and phone service!
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ang197119 –
2022-11-04
Aside from the inability to reach a customer service agent that is human For help which I wrote a prior review on, In approximately July or August when trying to lower my bill for Internet I was tricked into believing it would lower my Internet bill if I added a phone line. Bad on me for believing them they lie consistently. I knew better but did it anyway. Now I pay not just once a month but 2 to 3 times a month anywhere between $30 and $109 currently due! It confuses me why and what I am being charged for and why it’s not just once a month anymore, I understand I added a phone but every other week I receive a threatening text saying they’re going to shut off or slow down my Internet if I don’t pay more money. this last bill for a total of $109 I did not have the ability to pay until a week later, by some miracle I was able to reach a human being for customer service they allowed me to have my Internet turned back on and set it up for me to pay a week later. I appreciate that but I’m tired of the threats and bills thru texts that I receive 2 to 3 times a month. it’s confusing I don’t like it. I do not recommend you sign up with Xfinity for the above reasons
App doesn’t work well
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designforpeople –
2022-10-25
The app is great for controlling downtime for individuals even down to specific devices. It’s helpful to be able to restart the router or see which pod is or isn’t working. I love that I can see how much time each person is using electronics and even which app they are using. However, the app itself needs work and should be updated. It suddenly stops working on a certain device and it thinks it’s a new device so that your settings for downtime and even name of device suddenly don’t work. This is hugely problematic when you have kids and you don’t realize they’re still on their device when it’s supposed to be in downtime. The app doesn’t refresh quickly enough and you constantly have to exit the app and reload it, it takes forever for a conmand to work, and it’s constantly telling me that there is an error and try again later. VERY FRUSTRATING. The concept behind the app is great. They really just need to update and refine its capabilities.
What???
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xXxXXxJO..xXxXx –
2022-09-22
You need this to download and sign into this app on a smartphone to activate your Xfinity internet access, no exceptions. If you have your own equipment, Xfinity mails you a package with absolutely nothing in it except a little card instructing you to download the app. If you open the link on your phone browser, it instructs you to download the app (with no further instructions). If you open the link on a computer browser, it instructs you to download the app. If you call the automated help line, it'll text you a link to download the app and then hang up. If you manage to get through to a real person at the customer help desk, they instruct you to download the app before proceeding.
My phone wouldn't sign me into the app for whatever reason. It would NOT. Thankfully, the gal at the help desk was wonderful, and she helped me get around downloading the app, then later told me, you sometimes can't sign in to the app before you activate your service. So.....you need the app to activate, but you can't sign into the app before you activate? Make it make sense.
This was anti-convenient. This was a lesson in patience that I didn't think I needed.
Comcast is Out of Control
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gchandler86 –
2022-09-20
This clown show of a corporation is now requiring the app to do basic gateway functions like port forwarding, managing devices, and firewall settings management, and has shut down the website that used to allow these functions without a mobile device. Of course the gateway manager is also useless now. For such a shameless display of anti-consumer practices that could only be possible with the backroom local monopoly deals ISPs and telecom giants have with each other, one imagines the Comcast executive suite twirling their mustaches and cackling maniacally while adjusting their monocles, warming their hands by the fireplace that has been stoked with fresh live puppies.
While it is well known that Comcast is perhaps the worst of the worst in terms of shameless corporate greed and evil, it deserves saying again. In an age when access to the internet is an essential private utility, this behavior is more than shameful. There will be no reprieve I suspect until internet access is classified officially as a public utility and regulated as such, but since Comcast seems to have adopted a policy of shamelessly spitting in the face of consumers, the least I can think to do is spit back. May every SVP-level exec and up at Comcast suffer every misfortune that life has to offer, and be duly and eternally punished in the afterlife.
Unfortunately it’s completely useless to me
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Th98 –
2022-09-10
My Xfinity app acts as though I don’t have a Comcast modem. I do have the Comcast XB8. However, the app actually has a box as soon as I open it asking me that I need to rent/lease a modem from Comcast. I have no buttons at the bottom of the main screen at all, no “Overview”, no “Connect”, no “People” or “more” like I used to have. Those buttons are completely gone. This same app worked fine when I first got the XB8 modem. I had all those buttons, the app at the top said my modem was connected and good to go, I could see my wifi name. But I switched it to bridged mode to use my own router. My own router has now died so I switched the XB8 back off of bridged mode just today. Since then, the Xfinity app doesn’t think I am renting a Comcast modem. I’ve tried powering the modem off/on. Switching back to bridge mode then back to unbridged. I’ve uninstalled the app from my phone and reinstalled. Nothing I do is making the app know that I am currently renting a Comcast XB8. Since Comcast moved port forwarded, wifi name and password changes exclusively to this app, my XB8 is now more or less useless. Should I be surprised? Not really.
Electronically Neutering the End User
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Fatbody757 –
2022-09-06
I much preferred X Finity when you could log onto the modem itself in order to alter settings and change Nat functionality for devices such as game consoles. Now the modem tells me to login to the xfinity app, which is literally one of the most useless pieces of software I’ve ever had the displeasure to encounter. Now let me preface this by saying that I realise this is a decidedly first world problem. I am playing a game console, A non-essential piece of technology. However when I am spending $150 a month for a service I expect that service to work reasonably well. But when I try to enable port forwarding from my modem interface it sends me to the Xfinity app which appears to have no functionality or capability to do port forwarding. By the appearance of this situation that I’ve observed tonight,The quickest way to optimise my Internet service for gaming seems to be to change Internet providers. I dearly wish that this was an easy thing to do but apparently this is not the case. Please Xfinity, get rid of this appAnd place high-level functionality back in the hands of people who know how to log onto your modem.
APP No Longer Works
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Woman At Wits End –
2022-08-02
I’m giving this 2 stars due to the fact that it used to work well before & we never had issues with it until now. Something is wrong and it won’t allow us to log in on mobile devices. It acts as though it doesn’t recognize our password. We have changed it thinking maybe that would reset it somehow and that it would begin to work again. NOPE!!! We have tried to uninstall and reinstall several times and also tried to change the password AGAIN still to no avail. I need the app in order to be able to check the feed for the cameras that are on the outside of our home and not being able to sign in makes that virtually impossible. When ur paying $200 per month for services u expect to be able to use an app that goes with one of those services. I really was going to leave 1 star but only gave it 2 due to the fact that it worked perfectly fine before this issue. But for the money they are charging us we should all have an app that works without issues of this kind.
Xfinity internet no connection
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OBX1950 –
2022-07-02
I have given review several times. When it works, it works well. BUT, when it doesn’t work it’s difficult to find out what the problem is. Now both my wife and I have had difficulties when WiFi supposedly is good plus we have >100% of plan speed. There apparently is NO Internet Connection. It doesn’t show up as an outage but neither of us can get new emails, the weather goes into “cannot load new data” and several other Apps can’t get updates. Usually there are several bad days. Have had to reset router three times today and a couple each day previous. No outages detected but no internet connection on any of five devices. When it is working we get better than plan speed but for no determined reason internet just disappears until reset then fine for a while. This repeats every now and then but is VERY annoying on weekdays when trying to work from home. Once before this happened, service was interrupted and some module was blamed (down the street from our house). Glad I have an AT&T phone and unlimited cellular to use as a back up (as a hot spot). Xfinity Really needs to be more consistent.
Update messed up the app
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julia1996 –
2022-06-03
I rarely ever leave app reviews but I had to come on here to talk about how difficult using the app to pay bills has gotten. Before the random app update you were able to see your statement as soon as you logged in the app. Now the homepage doesn’t even include the bill. It’s on the overviews page which I guess is fine but viewing the electronic statement and previous statements is on a whole different page. Also You have to pay your billin the xfinity chat box which is so random and would be fine if it included a tab for payment activity or transaction history here as well but it doesn’t. You can only view (at least based on my knowledge) current and previous statements as well as any transaction history when you go to the account page. When you get to the account page there is no clear button or tab to get to the statements page, you just have to automatically know to hit your total balance. The app is used mainly to pay the bill and view the bill so why have the developers made it painstakingly hard to do both? I go through a goose chase through the app every month trying to figure out how to see my statement. This is the worst update I’ve ever seen done to an app. I’m not even certain when the update occurred but I know that every since it occurred using the app has been a terrible experience.
Five Star So My Rating Is Seen
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Wife2009 –
2022-03-30
Well like this other person said “If i wasn’t under contract I wouldn’t have this service.” WHICH I TOTALLY AGREE….. I have had issue over issue over issues with Xfinity. I had lost my mind at one point because they will transfer you to someone who is suppose to help then after bunch of circling around finally someone says they will help with the issue to just turn around and have deal with it and not be able talk to person who you thought actually helped you. Then after all that it gets to the point where you seriously have no options and no help but what you do get is a higher bill at the end. ALSO THEY WILL WORK WITH YOU ON PAYMENTS WHICH ONLY CAME TO DO SO CAUSE OF COVID. ALSO THEY JUST DO WHAT THEY WANT AND THEY KNOW THAT UNLESS YOU GOT MONEY TO FIGHT IN COURT AND THE CREDITS YOU GET CAN BE TAKEN OFF THE PHONE FOR NO REASON AND WHILE YOUR A CUSTOMER FOR YEARS AND SIT AND PAY ALL THE MONEY YOU DO FOR SAME SERVICE/DEVICE NEW CUSTOMERS GET AMAZING DEALS.
Xfinity has too many apps
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Official Michah™️ –
2022-03-19
The latest looks like an advertisement page and is very repetitive. It is somewhat difficult to navigate thru since you click on one thing and it takes you to another xfinity app or to the website. If I wanted to navigate thru the website I would just go to the website and not download the app. There are multiple Xfinity apps available and they all need to be condensed down to one and made much more user friendly and simpler like perhaps single icons able to be moved around to the customers needs. I shouldn’t have to go thru two apps just to sign in twice on the actual website to locate my plan details and billing details, or hunt it down in one app, when I could just click a small square icon that says “view my bill” I am not impressed at all and please remember some people of all ages are not very tech savvy so simplifying everything and condensing everything into one app would save money with less of a need for hourly rude customer service representatives overseas and/or local that are frustrated trying to walk granny-Yetta through and app to locate something over the phone.
Slowest App in Existence!!
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Onthefarshore –
2022-02-19
If I could give this app negative 5 stars, I would. One would think that an internet service provider would have one of the fastest, sleekest apps in existence. They would be wrong, however. This is by far the slowest, worst, most intolerable app I have ever attempted to use. It even puts their obnoxious voice attendant to shame, and that’s nearly impossible to do.
Xfinity certainly blew everyone out of the water with the worst costumer service and voice attendant to date, but they truly surpassed everyone for the worst app ever created. I can’t help but wonder if the irony of Xfinity, an internet service provider, having the slowest app on the planet is lost on them. If I had to bet money on it, my guess is they just really could not care less about their customer experience (and I pay over $200 a month to use this garbage).
This app is truly a pathetic experience I would not wish on my worst enemy. User beware and be prepared for a frustrating, tortuous app experience that will have you wanting to delete it as soon as you try it. I could never recommend this app to anyone but the Xfinity app creators and their CEOs. If they had to use the worst app on the planet on a daily basis, we would not have to. Of that I am certain. Don’t do it. You will regret it immediately. I give it -5 stars.
Be aware
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gilgillgil –
2021-12-06
As a loyal xfinity member I was disappointed by their contract. I fully understand what a contractis , however xfinity does not let you aware unless your physically seeing that bill every month. I signed up for paperless billing to help me save an additional 10 dollars and receive my statement through my email. I also sign up for autopay to have xfinity take that money out of my account every month, which also helps me save money. I however like a lot of people do not live in my email box nor do I have the time to view the statement. The money is taking out of my account for a bill that I pay and assume I have coverage. I was amazed to find out how much my bill would have been if I would not have called and made aware that my contract was expiring and I would be charged almost double the amount for what I pay now. Xfinity is horrible and bad customer service for not letting customers physically aware of the contract expiring. I phone call would be nice, at this point I would even settle for an automated voice letting me aware of contract details. By all means my dentist calls me for an appointment!!! B aware and don’t trust and assume that xfinity has your back, because just like any corporation there in it for the money.
Service is not good
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mj2355 –
2021-11-16
I lose service in my house, I get 13 mbps and I pay for 100 with several devices. When you call you don’t actually get a person but an answering service that is beyond garbage. You probably have 20 CSR’s all based out of a different country that you route calls to every once and a while. The problem isn’t always turn it on and turn it off. Y’all think we are stupid. You want to keep costs low but charge your customers high costs so your CEO’s and head guys can have a nice bonus. Well, guess what? Your service is awful and the service is NEVER consistent. Even worse is northern Cali doesn’t have any good options for service. I just want to stay logged into my devices without having to log in every two minutes. Stop cutting costs for your sub par service. Hire some dang people to answer the phone. Maintain your product. I guess you don’t have to worry bc you didn’t put down the original lines, your just profiting off what someone else already did but your doing a bad job. What should I expect, right? I call all the time about the service and yet nothing has been done.
Regret having their service EBB department conduct to disabled persons
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Bjkauf –
2021-11-08
Definitely none of this is showing up so I assume this will just die off. My bill was changed in Sept to cut out cable and someone put the double play on it and charged me for Tywin months. They would not go backs to when I officially called with my EBB number. It said Driving, ill call u back pending and I was told not to worry about it and they never applied it and it’s expired I was transferred more than 6 times hung up on and had 2 good reps but not able to help the EBB department saw their mistake and told me too bad. Told me they would not go vack and apply my benefit. Months went by and now they said to refill it out they never applied it so r told me it was still pending four months later they were uncooperative and I’m disgusted with being stuck with people who when I tell them I’m disabled treated me worse. Nobody would give any names or if without a threat of complaint and then no help at all. I’m so disgusted by the treatment I got from EBB department and supervisors I could just cry. I have been on the phone for hours and im just home from the hospital
App is not functional at all
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tacosalesman123 –
2021-10-28
The current version of the app doesn’t let you get past the sign in screen. I tried it on multiple different versions of iOS, but no dice. It seems everyone else is having the same issue. The app prompts you for your login info through their website but that information never actually gets sent back to the app so you keep getting redirected to the sign in page. It wouldn’t be as big of a deal if there was a normal work around to set up the xfi modem/router with internet service like any other setup. Currently the only way for new customers to set up their internet is through the app, which doesn’t work. Comcast must be losing a lot of money on this, so I’m pretty confused why they haven’t just rolled back the latest version. If there were any other ISP in my area, I would have jumped ship while struggling to set up my new service. I was able to at least get my internet funcional by talking to a live agent in a chat room, but they had to do the entire set up manually; and without the app, I only have some of the functionality I’m paying for. Sad times.
Little functionality
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Mad in Galveston –
2021-10-24
I’ve been trying for more than 12 hours to get a new modem/router online that we purchased to replace a failed netgear router. It’s bad enough that I paying outrageous amount of money each month simply for Internet for a weekend house that we are only able to get to 4 to 5 days per month. I previously had a router I purchased when we switched from AT&T to Comcast. It failed. I didn’t wanna pay an additional seven dollars a month from the rest of my life for a piece of equipment that cost $150. So we bought a new one. Everything about the router is working. However, neither the Xfinity app, nor the technicians on the chat feature can clear the firewall for it to work. I’m convinced Xfinity does this to punish you for not using their Xfinity gateway. They keep telling me I need to register the equipment. When I couldn’t do it on the app, I contacted the technician on the chat feature, gave them all the information, and they told me it would take 45 to 50 minutes for it to come online. That was 7 1/2 hours ago. Everything on my end is green. When I put in the IP address, it sees all of our attached devices. The problem is with Xfinity and the app doesn’t seem to be able to clear the problem.
Uncaring company who broke our waterline and refuses to fix it
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Sad and Stinky –
2021-10-12
Comcast “upgraded” our lines and in the process ruined our internet experience and our lawn. We called and they came out in a day to fix it and found the upgrade had created issues. So they scheduled a tech to come work on the lines a day or two later. In the process they broke our waterline to our house and left. When we noticed it a few days later with soggy lawn and then a huge spout of water coming up, we called and they made a rocket to fix what they broke. Several days later now they refuse to call us back to actually do the work while my family lives with no water, backed up toilets, unbathed kids and parents, no ability to do laundry, cook or clean. We have been loyal customers for over a decade and even have our phones with them but now will be trying to ATT and Verizon since they have treated us like we do not matter. Uncaring when they break stuff but they will be there should your internet be down. Shameful service and I will be suing them in small claims court for damages and mental anguish. We have a 3 year old, a 7 year old and a active 14 year old who plays football and now has to go to school smelling like he slept he hasn’t showered in a month hurting his self confidence and image at school. This is the worst experience I have ever had from a company and will never use their services again.
Xfinity
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andbooger2 –
2021-09-10
If I could find another service in my area, I would fire Xfinity,I have had trouble with this service since 2016,yes that’s correct, I’m getting bills from my insurance because my medical equipment is not online,I have had it with these people, I pay for nothing,surveillance stays offline,slow to no internet,I’m a disabled person l need my equipment to work,fire alarm goes off no internet, no phone,if nothing is working nothing is done, I’m sick of you people, I will find another service but in the meantime you all just keep taking my money for bad,little to no service, I would recommend that no one buys property here especially if they need internet services, I wouldn’t recommend Xfinity home either,it never worked, I have adt but it doesn’t work to par with bad internet services from Xfinity,$110 for internet that doesn’t work properly and don’t move or upgrade services you have created even more problems,pay more money and still get a promise,I know what the problem is and as soon as I try login in the app doesn’t show up as described, I would guarantee that Xfinity would not even consider reimbursing me for spending $400 a month because my insurance bills me because it appears that I’m non-compliant,I’m perturbed.
Call System is Smegma
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Benjamin Perez –
2021-06-28
All I want is my admin and pass for my modem. The phone system makes me go through a modem reset as if I’m a 90 year old man who loves the internets, even though I’m one of those security + people… so I’m stuck in normie land listening to fake typing from robot lady telling me to do a modem reset when I know that the admin and password on Xfinity Gateways are neither default nor printed on the device for the user and having been so for at least 8 years. Why isn’t this information saved for the user on the xfinity website for advanced user configuration? Why am I constantly being forced to perform common trouble shooting steps when it’s not remotely in the ballpark for what I’m seeking? Short answer, trouble tickets for the tech side of the house. Problem with you keeping that information from me that I pay for a tech to fix if I screw up. You get money if i mess up the config, a tech gets paid and can feed their family, and i get my lines checked for ingress, what’s not to love? Please give us more options, we pay a great deal for the service, the least you could do is give us options.
Do not use xfinity unless you have to
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Jyy900 –
2021-05-15
If i had the availability to use any other provider i would. Comcast/xfinity has always been just absolute garbage. Such a money hungry corporation, random changes in your monthly charges. RANDOMLY - For two months i went through “100% of my data” and this was after about 20 months with xfinity. My life did not change bro, how and where did data percentage even come from for my wifi. And with no changes to my life, i am no longer using “100% of my data” for my wifi. Don't know how it resolved itself but for 2 months apparently i used crazy amounts of wifi - with a 2 person household and NOT the cheapest plan whatsoever. I can see when i made payments for the last 2 years, but i cant seem to be able to see how much i actually paid each month. But i can guarantee, whatever amount they say the plan or “promotion” is, will not be the amount you will be paying. You will be blasted with dumb fees, and you will also not get the quality wifi that is promised from the promotions. Takes time but you will see how money hungry xfinity really is. Outsourced customer service with a frontline of an “xfinity assistant” on the mobile apps that accomplish nothing. False promises and false advertising
App leaves the poor vulnerable to hackers
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johngameropa –
2021-05-15
As Americans we are taught to take care of our things. And when we do those things have, or may have, some resale value later on. This message was created using an iPhone 5C which is working perfectly well as a phone and with apps, except for this app.
If this phone belonged to someone and it was their only phone then XFinity has created a problem for them by not having a last working version available to customers.
Ransoms hackers are getting the upper hand not because customers have older tech but because rich companies refuse to honor the purchase of the consumer and make sure their firmware, websites, and apps work with a last valid version option.
- It's not the consumer who is the problem, it's the companies creating the problem by no longer standing by the technology they wanted people to purchase.
- Xfinity get the last version option for this app so people can protect their networks from older phones. You are to blame when people loose functionality, not the consumer.
Bad directions
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skinnierbob –
2021-04-23
Superb offering from Comcast and in the first months it performed flawlessly! Now the overall cost has risen significantly ... I guess Comcast thought forcing large price increase was the best way they could deal with at the peak of COVID pandemic! After those sweet first few months my service from Comcast service suddenly got far more ‘in your face’ instead of keeping a well oiled machine operating smoothly with no interference with customer! Now it’s all about interacting actively with customer with screen messages (that block content being played) like ‘are you awake’ or ‘are you there?’ After you dealt with the question Comcast then most often ignores your response and takes the interruptive actions it wants do or at a minimum grants you permission to continuing viewing with a CARRYON. Well thanks! Worst of all is the things done inwardly hours of morning, like sending loud noises over normal broadcasting including some damaging signals!!! I am having to replace one of my tvs. As the industry catches up with great Comcast innovations and Comcast’s descent into customer harassment I look forward to my contract termination date!!!
Terrible app, by a terrible corporation!
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Sean Hannity Fox News –
2021-03-31
Where do I even start? We first got Xfinity years back for homeschooling, it was $10 a month for around 15Mbps. Very reasonable at the time, but the internet has changed, and obviously 15Mbps is nowhere near fast enough today. So a few years ago I upgraded to 50 Mbps, and was charged somewhere around $50 a month. Fine, the internet was fast enough for my needs. But 12 months later, the price doubled. So, I called and got a better deal. Again, 12 months later, price was bumped up. Same thing, except this time they forced me to sign up for a tv service I didn’t want or need in order to get a lower internet price, which ended up being more expensive than before. Now, for the problems with the app. First impressions after downloading it, VERY confusing. No clear way to set up a home, way too many options. This last month I went over 250 GB and was charged an extra $40. Absolutely ABSURD. Nowhere on the app or Xfinitys website is there a spot to see what device pushed me over. I usually never use more than 800GB in a month, but somehow this month I am pushing 1500 GB?! Xfinity is a greedy, corrupt, monopoly corporation that puts profits first. I live in a large city, and Xfinity and Satellite are the only two options. If Xfinity’s competitor from the county next to mine served our area, we would have no data limits and the price would be less than half of what Xfinity charges! SHAME ON ALL GREEDY CAPITALIST MONOPOLIES!
Crooks & conmen in cable providers clothing
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Mattstar69 –
2021-03-24
The amount of data taken by your app is invasive and inappropriate consider the prices already paid to have the service. Your selling and profiting from your customers data & personal information customers who you are already over charging since you’re lowering the quality of the content you offered when they joined or upgraded replacing that content with something you own and therefor don’t have to pay a licensing fee for. Why you’re not put in check is beyond me, oh right you already practically have a monopoly and all the money you’re saving is going towards buying support in Washington to make sure laws aren’t passed that do something insane like pass laws that limit your abilities to exploit your customers or even employees and make sure that you can profit from capping data & charging insane amounts in overages during a global pandemic when many Americans are forced to attend school in online classrooms and work from home using the internet to remain connect or even access online web portals to their employers.
It’s too bad cancel culture isn’t ever used to cancel corporations.
Thank you
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coleyh315 –
2021-03-04
We are thankful for the ability to ensure our children are safe while on the internet and being able able to have security with wireless internet. Having the ability to to as the parents of our children to be able to set limits on our children’s time spent on internet games and all access to internet websites . Having the great security system in place in our home as well being able to go to bed at night knowing we are all safe and sound with our cameras and in our in home and outside security system really gives our entire family peace of mind knowing we are all safe from intruders and and those that may try to do harm through internet systems and and in home our outside intruders. Thank you xfinity for keeping our children and family safe from all the the things we try as parents to and family safe everyday. We hope that we will continue to have your security system and your internet security system in the future.
Poor customer service
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glesgalass –
2020-12-04
We have experienced intermittent internet service since we upgraded modem and speed to 600. Last week, our service was interrupted on 2 occasions for several hours each time. I have contacted customer service a few times. Again, I had occasion to call the other day. I was on the phone with service rep for 25 minutes before she hung up on me. I informed her I had restarted modem twice prior to calling. I also informed her I ran a speed check etc. She asked which device caused the problem. I explained it was the internet connection not any device. She placed me on hold several times. I suggested a technician check connection outside my home. Again I was placed on hold as she stated she was scheduling a day for technician to check for problems. I informed her that since upgrading and adding extra speed etc, we had experienced problems. She ended call with me, which was most definitely unprofessional. She did not contact me after the fact, hence the negative review. The customer service was unacceptable, there was no resolution and no technician came to check anything. I have now awarded 1 star as I have received no response or assistance from anyone. I would like to escalate to a manager, but have noticed other individuals have also received negative customer service. Thank you.
Alert sound not consistent
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SiamCici –
2020-10-02
A waste of time and frustration. Just go to your admin page through your browser. Absolutely zero help with app flaws. While I appreciate being able to see unauthorized devices connecting to my network. I am dissatisfied and disappointed that the alert notification does not always work. How effective of a app is it, if it’s basic alert system does not function properly all the time? I am constantly having to check for myself to catch the unauthorized devices connecting, to pause them. I have spent since April 2020 trying to get Xfinity to address the unauthorized devices ability to keep connecting no matter all the menu actions I repeatedly take, and switching out my modem 4xs so far, and still I have unauthorized devices reconnected within a week or two.
Why does Xfinity have a app to find issues, but it’s like pulling teeth to get anything but basic help for the issue instead of actually diagnosing why it keeps happening? Very frustrating. I like the app, but Xfinity customer support is time consuming to get them past just the basics each time. Customer support is in bad bad shape. Who are their Trainers? Epic fail! The app is great, but fails to notify consistently.
Can’t access any of the main menu features on the app
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pookal –
2020-09-09
It’s very irritating that the app refuses to exit out of the virtual chat when I open it. I’ve been having connectivity issues with my WiFi and xfinity isn’t able to do a thing every time I call. They make it virtually impossible to talk to an actual representative and when you’re finally able to get in touch with someone they blame it on a local power outage and they give you a time frame when it should come back up. Mind you that I was told 4 different time frames each time I was able to “chat” with someone and that I would receive a text and call for when the internet would come back up. It’s been almost 2 days since my internet has apparently been down with a supposed timeframe that it would be up by the end of the first day and no such text has arrived. The only way I have somewhat of a connection is if I restart the gateway from xFi app. It gives me internet for a few hours give or take before I have to do it again. However when I click on the app to restart the gateway, I can’t access the main menu or any settings on the app because when I open it, it forces me to either activate a new gateway ,speak with the virtual robot, or sign out. There’s no way for me to exit out of these options. Please fix this issue at least because you can’t even resolve an internet issue.
App hasn’t worked in over a month
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clw781 –
2020-07-05
I previously moved out over a month ago , the app worked fine before then, when I got to my new address the app tells me to text an agent so we can get you up and running. I text the agent , the message says we have found multiple addresses associated with my mobile number and to determine my proper location and to enter my house number. I text the right address ,then It says we’re going to call you. Comcast customer care has transferred me 4 times trying to figure out why I cant sign in. I tried deleting and re-installing the app, they checked to see if i’m at the right address which It was ,I still can’t sign in. I can sign into the “my account” app and also the xfinity website, my modem is working fine I have over 200 mbps. Comcast customer care tried nothing that I didn’t try , asking me if i’m using the right account and password , its incredibly frustrating when I need to use this app for the XFI pods, when they go down theres nothing I can do about it, I can’t check their status nothing , It shouldn’t be this difficult to figure out considering it was working fine at my last address, i’m using the same modem I had before makes zero sense.
Horrible internet issues
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houdinipyro –
2020-06-15
Update: I posted the below email and got a response to go to a forum with a link for more help and when I try to click on that or copy the link it is impossible to do so. Seems to be another way Comcast just messes with you. Thanks again!!!
I have been paying for the highest speed of Internet, and for the last seven months have continually had intermittent Internet connectivity, which is even more frustrating now that we are all working from home as we get constantly kicked off of our VPN. I have spent over eight hours talking to Comcast people on the phone and through their stupid chat line, and have yet to get any resolution. They make it so difficult for you to troubleshoot and speak to anyone to get the problem fixed, that you end up just getting frustrated and giving up. I am not giving up, but I am so frustrated and I’m looking for other Internet services other than Comcast. In a society where customer service is the most important thing that we produce these days, this company has absolutely no idea what they are doing, and have done everything in their power to make it difficult to receive any customer service. Comcast if I could give you zero stars I would!!!
No details on Usage
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Freaky.Zeeky –
2020-02-01
I’m new to Comcast and they let us know about all the awesome features with the app. Being new to Comcast we got two courtesy months to see our potential usage would be. First month (December) we went over by 10% on a 1TB of data. The month of January last courtesy month and this month I had some family out of the country for 3 weeks so less devices and less time being home throughout the month and by the 20th of Jan. We were notified we used 125% of data. (So we went over) called customer services they can’t see and not very helpful. Unable to tell me why or how we went over all I see is the several devices connect and 1-17% daily use which doesn’t tell me how many gigs or usage is actually being used.
To top this all off we were notified if we wanted to upgrade we can go unlimited for $15 more so I decided to use my own modem and return there which even out because of their $13 device fee. But soon to find out it’s $50 extra to go unlimited if we use our own modem which not disclose by a rep or on our contract paperwork.
When I am connected everything is great
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4jmorans –
2019-10-06
I received a letter saying my current box as having problems ( I didn’t notice any- and it’s probably less than a year old), and that you were sending a new one. Well I got it and installed it per the instructions on the app- easy btw- it seemed to work. At first it looked like it was working, but the phone wouldn’t connect, and the internet light wasn’t on. Later on in the day we couldn’t connect our devices to the network, so I restarted it, and then reinstalled it. I reinstalled it again in the evening. The app told me it couldn’t connect to restart, so I just reinstalled it as a new device. The next day - no problem. Then around 5:30 the kids told me the internet wasn’t working. Sure enough the app wouldn’t connect. When I finally got to log in, I reinstalled again. So far, so good. I am hesitant to return the old box. Trouble shooting did not work during this process. I will go to the physical store this week. Maybe someone there has a solution. ☹️
Assistance with new modem activation
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Doxiesusie –
2019-08-15
After much disappointing WiFi service and speed in my home, it was suggested to swap in my modem at one of the Xfinity’s stores for another which I did yesterday afternoon. By evening, I did not have things right because nothing was working and now, no phone line active. I elected to “chat” for help (now 10pm) and was connected to a tech savvy person, Prathamesh. Thank goodness! What a kind and patient employee who started the process of getting me activated. After an hour, I lost Prathamesh from the several browser drops and had hoped it would get resolved. By the time I finished my evening,
I went back to check the modem and I was fully up and running!!! I was thrilled and so grateful to Prathamesh for continuing on and completing the process for me! I commend and kudos to Comcast/Infinity for having such an outstanding and totally Customer Service oriented employee in your company! It has turned my opinion of the Customer Service Dept around. Because of Prathamesh, I will continue to be one of Comcast/Xfinity’s customers.
Thank you,
Cherie Alley
Trapped?
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Greyhame62 –
2019-07-28
Had a Netgear router with which I had all sorts of problems stemming from what appeared to be Dos attacks. Kept asking for a new IP address and Comcast wouldn’t do it. Their instructions to shut off the router didn’t work, even if shut down overnight. So I pretty much had to go with Comcast’s gateway if I wanted consistent access to the internet. So now I’m trapped with a gateway that allows me access to the internet, but is not customizable at all. I can’t shut down access to everyone, unless all devices are assigned to the same profile. Not very helpful with young kids that need parental controls to filter content. Parental controls are advertised, but they’re really Comcast Controls, and parents have no input on what content is filtered. And the Comcast Control does let pornography through. Not my idea of good parenting. Overall not happy with my extremely limited choices here. Choose my own gateway that Comcast seems to do whatever they can to prevent it from working, but is customizable and controllable, for those intermittent periods of time that I get internet access. Or, get internet access with with no control over content. Really thinking I might cancel it all-together.
Okay. Could be better. Please add a data usage feature.
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Wiricijebrjeb –
2019-07-25
So, this app is great for being able to change wi-fi settings in your xfinity modem/router. But, at times it seems like when I apply new settings things can get chaotic. Such as the wifi restarting itself and the settings not applying. Now my biggest complaint is within the app you can see how much "usage" everyone has been doing on the internet. Now when I say usage I mean, how much time everyones spent using the internet. I'd much rather be able to see just how much data everyone has been using or how much each device is using in data because of Comcasts new 1000 gigabyte internet plans. Going over the 1000 gigs you have to pay an extra $10 for another 50 gigabytes. So instead of knowing how much everyone's using the internet, you get to see the amount of "usage" or who's been using the internet more which doesn't help because someone could just be we surfing but be on the longest and show up as the one who's using the internet the most. So please, PLEASE, add a feature that allows you to see just how much each person or each device on your network is using so you can keep track of who's using to much data and so you don't go over your restricting 1000gb bandwidth limit and charge your loyal customers more. But Comcast/xfinity usually only seems to be about the money these days.
My new xfinity system doesn’t work still
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malibogtribo –
2019-07-20
So on July 9th I was excited for my supposed new great system from Comcast. I was told I would have faster internet, reliability would be excellent....
Well after install that night my bedroom tv wouldn’t work on any channel . I was told to reboot my new less than 10 hour installed system. It worked for about 30 minutes and froze again. Because of my busy schedule it was 6 days later before I could meet a second technician to resolve my issues. He worked hard my living room tv seems to work better and my internet seems to work better, but my bedroom tv still freezes and needs the box to be reset every couple of hours. Don’t know what the problem is but I still don’t have a dependable system. The people are willing to come out in a couple days but the fact is I still need to clear my schedule to let them in and free time is not a luxury I really have. Not sure how to feel about the whole situation other than angry and frustrated at the same time. But they still are sending me a bill for an in dependable service that I can not seem to use when I actually can sit and relax after my 16 hour work day.
Love the control but internet drops a lot
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KYgirlnGA –
2018-08-18
We love the control you have with the new xfinity app and WiFi. Being able to set time limits on specific devices or turn off a device is great. Also being able to see how much someone is on a device is a great feature. The problem is more with the internet itself. It drops for no apparent reason for a few minutes here and there and this seems to happen daily. Comcast says it’s when the system runs an update but it’s at different times of the day sometimes multiple times a day. We’ve purchased their pods to try to extend the WiFi throughout the house as they recommended. We even exchanged our router twice at their suggestion but nothing seems to help. The WiFi speed is phenomenal; we are able to have 6 devices connected at the same time with no problems other than when the WiFi decides to drop. It’s usually back up in 10 or 15 minutes but the drops are really frustrating when trying to be on a webinar for work and all of a sudden your internet drops!!
Great, but could use...
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KiwiMoon –
2018-04-23
Overall, this app is solid and does what it advertises. I noticed, however, that unlike other routers, I’m unable to create a dedicated guest network to keep my devices and guest devices from interacting with each other. I normally setup my routers in this manner as a sort of extra security measure — never know when a friend may bring a virus-infected laptop over!
I think the guest network option is missing because it is reserved for the public ‘xfinitywifi’ network...? If so, then it would be really cool if the devices connecting to my home network, but which are assigned to the Guest profile, could be logically treated as being on a separate network so home and guest devices couldn’t communicate with each other. Or, if a dedicated guest network could be made available again and have any devices connecting to it automatically placed in the Guest profile. Either way would satisfy the need while also still allowing customers to monitor usage of and manage guest devices.
Want more freedom on....
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Kryptonite7584 –
2018-04-03
I love the app. But I gave it three stars because it only lets you set the sleep time for pre-adjusted times. I’m not able to set my own sleep and wake times. Which would be very, very useful if I could. Like for example with the pre-adjusted time I have the Wi-Fi paused at 9:30pmand I can only have turned back on all the way up to 8:30am. I would like to be able to set my own sleep and wake time. Like for instance I have my children’s Wi-Fi paused at 9:30 PM and I would like to have it un-paused at 5:00pm the next day. Because my room is on the other side of the house so I have the Wi-Fi paused at 9:30pm to make sure my children are not getting on their games, phones etc. after I go to bed. In the mornings my children get up and go to school. Well sometimes I’m not always home when they get home from school. They know they are to do their homework before playing on the games, phones etc. but as anyone should know any teenager is not going to follow through on what they are supposed to do especially when a parent is not home to make sure they do as their told. That’s why I would like to be able to set the sleep and wake time as to what fits my lifestyle.