Name: Navan
Rating: 4.5 (14473 reviews)

Updating

Navan

Navan, Inc

Released: 2015-12-13

Free 0%

Version 8.50.2

Free 0%

Version 8.50.2

Released: 2015-12-13

iPhone Screenshots

Description

Navan is on a mission to make travel and expense easy. Experience the all-in-one platform that saves you time and money.

Make trip changes in seconds

• Easily make changes or cancel your trip. If you need to talk to someone, the support team at Navan is always available.

Find your travel itinerary

• Navan organizes all of your trip plans in one comprehensive itinerary so you’re not scrambling to find bookings or receipts, even when you’re offline.

Hit your hotel and airline loyalty milestones

• Earn points on your preferred hotel and airline loyalty programs, whether on work or personal trips.

Earn rewards when you travel

• Navan Rewards gives back when budget-friendly options are booked for work. Redeem rewards for gift cards, personal travel, or business travel upgrades.

Expenses on auto-pilot

• Navan corporate cards automatically capture and categorize transaction details so there’s no need to submit most expense reports.

Manage and track expenses in one place

• Easily submit out-of-pocket expenses for reimbursement and track expenses as they happen in real time.

What's New in Version 8.50.2

Bug fixes and performance improvements

Seller

Name

Navan, Inc

URL

https://navan.com

Information

Developer

Navan, Inc

Version

8.50.2

Size

317.1 MB

Game Center

VPP Device Licensing

Yes

Rating

Rated: 4+

Compatibility

iOS 16.0 or later

Devices

iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPhone 16, iPhone 16Plus, iPhone 16Pro, iPhone 16ProMax, iPhone 16e, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPad Air 11-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi + Cellular, iPad Pro 11-inch (M4) Wi-Fi, iPad Pro 11-inch (M4) Wi-Fi + Cellular, iPad Pro 13-inch (M4) Wi-Fi, iPad Pro 13-inch (M4) Wi-Fi + Cellular, iPad MiniA17Pro, iPad MiniA17ProCellular, iPod touch (6th Generation), iPod touch (7th generation)

Languages

English, Dutch, French, German, Italian, Polish, Portuguese, Spanish, Swedish

App Store: Customer Ratings

Ratings & Reviews

4.5 of 5 (14,473 Ratings)

App Store: Customer Reviews

2025-02-27

needs improvements

it could be good if they would put more effort in it. keep getting all kinds of errors. sent me emails for plane ticket to las vegas abcde when i booked a hotel in georgia. call support because navan is broken and they charge me a fee without telling me.

2025-02-24

Horrible for managers

Unable to zoom on receipts, super buggy. I never thought I would miss Concur.

2025-02-21

Navan Platform Review

Love the platform, very polished product, on the simple stuff; Navan definitely has given it a lot of thought. Thank you

2025-02-15

Horrible App

I require assistance from an agent when uploading receipts. The AI interface enters incorrect amounts and I’m unable to manually change them. What used to take me 30 minutes in Concur now takes several hours in Navan. The AI assistant tells me to click things that don’t exist. Using a real person to fix things cost me $22. NOT RECOMMENDED!

2025-02-14

Failing recently

I’ve LOVED Navan but recently there is tons of breakage. Seems like product is seriously slipping.

2025-02-14

Keep getting logged out

I keep getting logged out from the app every few days. And of course their log-in page is not compatible with password autofill, so I have to go back to my password manager and manually copy paste my credentials every time.

It’s too bad cause the app is great, but I just gave up and don’t even consider Navan anymore when booking personal travel.

2025-02-11

Terrible platform

Expense reimbursement requests constantly stuck in limbo. Their automated review system doesn’t work at all.

2025-02-09

Support is very poor / missing functionality

We have used this platform for 4 months and compared to our previous ‘perk’ app I find this has a long long way to go.

Support is an AI chat that is limited / waiting for an agent is even more of a joke / does not have access to all available domestic US flights / for hotel bookings it just a comparison site (in essence)

Missing functionality when booking rental cars in US ( with or without insurance )

The biggest frustration I find is making changes - adding a hotel for 1 night - they sent me an email for someone in the hotel / extending a car rental for 1 day - option does not exist / changing a same day flight is only good because the airline allows it

Only benefit I see today is the expense that can be submitted and allowing company credit cards for everyone - they rest is not good

2025-02-07

Garbage

These guys are always having issues with their app. There’s always something broken and not functioning correctly. They fix one thing and two more things break and using the app over three years now do you think they would get it straight?

2025-02-05

SLOW support

The chat function is useless. Changing a flight time via chat takes an hour. It’s ridiculous. The expense side of the app is great. But needing to make any modification to a flight is a nightmare.

2025-02-05

DO NOT DOWNLOAD

If you have concerns about data privacy or security, it is advisable not to download this app. This app engages in practices of stealing travel information to share with intelligence agencies such as mossad, as this is an israeli owned company.

2025-01-21

Terrible

The way this company strands people in the middle of nowhere is despicable.

2025-01-15

Buggy

Most of the time the app does not allow me to submit expenses via the pop up after photos. It will crash.

2024-12-26

Customer Service???

Anyone know how to contact someone at Navan?? I am having issues with their app and site and I can not find a contact number. There is no access for chat support either. Can someone help?

2024-12-20

Very Glitchy

The app has notifications on the expense side all of the time that either don’t go anywhere or go to a transaction and then says unknown error. The travel part of the app places things in the wrong trip and doesn’t allow you to change the trip. It also has a lot if processes that go into circular errors. The customer service can be helpful but are most of the time extremely slow to get what you need done.

2024-12-19

Another miss

Ease of use is ok. They made it ok to cancel flights. However they are stealing peoples money. You book a flight pick a seat. But somehow have a different seat. Then get sat next to some nasty dude who doesn't know what toilet paper is. And your company just uses it to control who and how you fly. And expect you to front the money for anything extra.

2024-12-10

Horrible do not use

This platform is horrible. They will suspend your account for no apparent reason. Once you contact them about the suspension they will never respond or get back to you.

AVOID AT ALL COST!!!

2024-12-03

Unable to utilize benefits of loyalty programs

I have delta platinum status which allows free selection of any premium seat, but Navan simple doesn’t allow me to book those, only gives me options as middle aisle or the very back of the plane.

2024-11-23

Not worth it

If you end up canceling with them , they are powerless to reimburse your money. Just book through the flight directly.

2024-11-22

Never use this app

I had a frustrating experience with Navan regarding a refund for my flight. Despite following all the necessary steps and reaching out to their customer service multiple times, they were unable to process my refund. The support team was unhelpful and seemed unwilling to resolve the issue. I expected better service, especially for something as straightforward as a refund. Unfortunately, I won’t be using Navan again and wouldn’t recommend it to others

2024-11-13

Awful

Such an insanely unhelpful app. I regret ever downloading it. Trying to login somehow sends you into a never ending loop between your email and the app yet somehow never letting you in. You can’t easily view your points or search anything functionally through the app. Grab your computer because Navan via the app is not the way.

2024-11-12

Lost its value when it became navan

Unusable- loved this app when it was still trip actions but now its absolutely useless

2024-10-27

App won’t open on iPhone

Log into the app, says I need to open in Edge, go to Edge, says I need to go to app, app just sits on screen that says I need to use Edge. Useless app you are Navan

2024-10-17

Spend Money = Earned Money

If you are planing a work/personal trip you will earn cash towards your future trip bookings. I would recommend this app to anyone that is obsessed with incentivize purchases!

2024-10-16

Junk app

We have to use this for the company I work for but this app is garbage. Crashes and the login is needlessly complicated

2024-10-15

Cannot Login

This app won’t allow me to login.

- I use my login info and then it requires me to click on a link in an email.

- Click on link it sends.

- Link opens Safari and gives me the messages it’s not the same browser. No kidding. I’m trying to login to the app.

- Nowhere for me to paste the URL into the browser the app opens.

- Process repeats until you quit or are checked in at the insane asylum due to a horribly written Navan authentication process.

Guess I can’t book my business travel. Which is great.

2024-10-15

Worst travel app

This is the worst travel app ever created. I wish my company was willing to use anything else. I really can’t find a positive of this app. Nothing works properly. They customer service is terrible. It makes every bit of travel just that much harder

2024-10-11

Doom loop

When going through two part authentication a verify link being sent to my email. I click the link and it takes back to the login page and repeat the process indefinitely.

2024-10-07

Best tool I’ve ever used for business or personal travel.

Hands down it’s the best tool I’ve ever used for business or personal travel. I bender would have used the Concur tool for personal travel, but I book my personal trips on Navan. I event got it for my husband’s business and book his travel on it as well. I would give it 6 stars. Especially compared to Clunkur. Double especially to Egencia.

2024-09-28

Unusable

You can’t even use this app. It wants to know your location all the time and won’t do anything until you agree to give it your location. Ironically, it doesn’t even guide you to enabling this. Great idea but very poor execution.

2024-09-23

Navan

This app has become essential to my work travel life and the stress it removes from planning out your travel makes this a must have app for traveling workers

2024-09-21

Why does App Library organize as Productivity?

This is clearly a travel app. I am not using it to manage email, build slide decks, it should not be in the Productivity bucket of App Library.

2024-09-15

Buggy app

Does not work. I had to register numerous times. Not worth it.

2024-09-12

The easiest expensing experience!

Love using my corporate card through Navan. NO EXPENSE REPORTS! I just use the card and it all works.

2024-09-05

Difficult to login and many bugs

When you put detail into an expense, the back button often stops working so you have to close the app.

It took me weeks to loggin. Had to set browser to microsoft edge and delete and redownload the app.

Using and Iphone, fyi

2024-08-29

Support team is a joke

Support team of this scam is really a joke. Lock out accounts automatically when just trying to book hotel. Provide no support since 6 days after submit tickets and still no support. Their stupid support team is really playing important role to make customers stay away. I’m glad I closed my account soon before further worst thing happen

2024-08-29

Love the App

Love the App sooo Convenient

2024-08-18

Endless death loop of login

Since the implementation of “magic link” the app is impossible to log into. Browser is bad enough. Completely unusable. So secure you can’t access at all.

2024-08-10

Don’t bother using this app

Worst App ever ! There’s no signup button just sign in button. Like how lame can you be?? HTF and I gonna sign in and I can’t sign up??

2024-07-18

Stay away

Garbage app and if you actually read the EULA they WILL sell your data to third party companies

2024-07-16

Easy

2024-07-11

DO NOT SWITCH YOUR COMPANY TO NAVAN

This program simply does not work as intended. Prices are often marked up versus what is available online, the reporting system does not interact well with quick books and requires significant manual labor to run expensing. I’m consistently logged out and forced to change passwords on various devices. On repeated occasions, I’ve had to work with hotels for an hour plus to make simple modifications to a reservation. There are much, much better options available. Look elsewhere.

2024-07-04

Sign in

Confusing sign in. I give up!

2024-07-02

Great app!

Love it!

2024-07-02

Very slow and couldn’t find my flight

Getting much worse for booking travels. There are a bunch of flights that you won’t be able to find and the loading is super super slow. I wish my company did not sign up for it

2024-06-24

Try to avoid

This is worst what happened to our company. Useless support, price manipulations, and tons of bugs which make this service impossible to use. Our travel operations are now complex and consuming much mire time then ever before.

Upd: worst of ever happened to human

2024-06-07

Good app but terrible service

The app very easy to use but the service is horrible. The ticket may say refundable with airline credits but when you try to change or cancel the airline won’t accept it. You are better off booking directly on the airline site.

2024-06-04

Functionality declined after forcing their chatbot

Its so annoying to use the service now. Every change requires navigating an inept chat bot.

2024-05-13

Whoever is rating this 5 is crazy

Seriously - this app is abysmal. Why can I start booking a flight before my trip is approved or before I have a trip? Why when I cancel a car rental does it remove it from the trip entirely forcing me to make a new trip proposal to get a car back? Why does the virtual assistant bubble cover up the button to accept the terms of service? Why does the virtual assistant keep popping up even though I closed it like 5 times?

2024-05-10

Not useful for flights

Trying to change my flight and there’s no options to select different ones. Fix!!!

2024-04-14

Easy Button

App is very easy to use and enables me to quickly change my travel plans when needed.

2024-04-04

Buggy app

I was double charged for a hotel stay and Navan took zero accountability for it even though the hotel said that they could see that there was a double booking made.

I ended up having to get in touch with my bank to get the charges reversed because they wouldn’t do anything. The Support agent I worked with was incredibly rude.

I was the ringleader on getting Navan set up at my company and I’m glad to say that we won’t be using the tool further.

2024-03-25

Layoffs ruined the app. Time to shut things down, TA

Two years ago this app was the absolute best! I could not rave about it enough. Since the two massive layoffs these last couple years, it’s the spirit airlines of the travel accommodation world. You book seats with a partner, it’ll put you on opposite ends of the plane. You write into support, you won’t hear back. I emphasize with the hard times travel companies are facing, but no other company has had a black and white shift like TripActions/Navan.

Update after 2 years. App still broken. Required to go through support for making a booking due to bug. Then flight got delayed and when I wrote to support I was told to go speak to the agents in person

2024-02-25

Garbage app and service

There isn’t a day that goes by as I travel that I’m not suffering under this bait n switch service worried about admins over the colleagues. I used Concur for everything before and the TripIt integration made it tolerable but this app is a trash fire. If they added integration to TripIt I’d give them a 2nd star but the support for this is so bad that I essentially go direct to the vendors and also need to get receipt requests every time since they make all of them confidential. I am sure some of this is based on my employers options but the fact there is little to nothing for the actual end user is frustrating. My level of disdain for this service at levels that make me request its replacement in all my receipt submissions. I charge all the wasted time to prove my point and hopefully one day in the future I can be rid of this once and for all!

2024-02-05

Use only if you want to leave employees stranded

We’ve been using this horrific travel agency for over a year. Every time one of my employees goes out of town they always have some type of issue.

Numerous employees have been left stranded because of Navan’s inability to function in any type of formal capacity. From hotels claiming to be paid for, but haven’t. Plane tickets that were never purchased, and reserving rental cars then canceling the following day.

How much do you like your employees? If you want them to remain part of your team, avoid this “travel agency”

2024-01-29

Too many issues

There have been way too many times that loyalty information doesn’t make it through to hotels and car rental locations. When I report issues to Navan, they’re just not helpful. In some instances when booking car rentals at airport locations, they’ve booked me off-site.

It’s a gamble each time I use it. If it wasn’t required through my work, I’d avoid Navan at all cost.

2023-11-07

Best way to manage expenses by far

This app is far better than any other that offers similar service.

2023-09-28

Forced into this app

Forced to use this app via my company and the fact that I cannot login on the website on my phone. The app is horrible. It has 1 million pop-ups that sit over the top of any other buttons that need to be pressed. chat notification will not get out of the way.

Just give me a simple way to view my itinerary and export it not be stuck in this app

2023-08-30

Needs Improvement

I like Trip Actions / Navan expenses, but the app is annoying and glitchy. I’m on an iPhone 14. Finding a hotel via the app never works and nothing loads.

Ever since they moved to Navan, my ability to locate a transaction when I use the share functionality from other travel apps just displays as ‘no transactions’.

More importantly, digging all the way to the card transactions requires too many user actions. Overall it’s better than most expense and travel booking sites I’ve used in the corporate world. App needs attention.

2023-07-03

Chat doesn’t work

Support chat does not work and is the only way offered to make changes to flights. Airline rebooked me on a time that won’t work and I cannot change the flight myself or contact support to make the needed changes. This is the only way to access travel through my work and may end up costing the company more money since I cannot rebook my return flight.

2023-06-15

Navan for Travel and Expense!

Submitting expenses with Navan is truly a breeze, it makes travelling for work so much easier! No longer are the days of saving receipts in an envelope and waiting until accounting is hounding me to submit them. I just pay with my Navan card and it’s done! Magic!

2023-05-08

Had some recent snafus but solid

I’ve had a couple of issues with Navan recently: a cancelled hotel booking that wasn’t cancelled, a failed hotel booking that didn’t actually fail, a rescheduled flight that wasn’t rescheduled. All on the same trip, which was fraught.

It’s still generally decent as someone who books both business and personal travel, with multiple loyalty accounts to wrangle.

2023-04-29

Something changed for the worst!

TripActions used to run this service and since they rebuilt the App for Navan is has been nothing but challenges. It took me over 2 hrs to book a simple hotel stay. The app seems to CONSTANTLY refresh the home page which makes it near impossible to click on a trip to view details in between flickering images, then crashes constantly when trying to select rooms. Lost count in my last experience as it was well over 10 attempts to search the hotel I knew I was going to stay in, select the room, and get through checkout.

A ridiculous missing features… you cannot copy a hotel address to paste into your favorite navigation app! Why? At least let the user select which app to open instead of monopolizing Google Maps.

Two stars for nice manager overview for team leaders and a clean overall look and feel so not a complete waste of phone memory. Also has some benefits for notifications and flight info. I tend to use the service provider apps for flights but Navan is about equal to theirs.

2023-03-20

Never thought I would wish for Trip Actions

Looks like they were more interested in making a splash page instead of making the app work. Almost twice as many clicks to do the same thing versus the old app! Doesn’t allow you to talk to an agent now you have to use Eva, which has predefined answered so you have to go through 5-6 questions to get what you want instead of just allowing you to type it in!!! Very poor implementation of what used to be a very efficient travel app! Disappointing to say the least!!

2023-03-02

Great expense tracker

Use this for work and it’s been great! Easy tracking of expenses compared to other apps I’ve used. Would recommend to other. Like the instant notifications.

2022-11-20

EZ PZ

You make traveling simple. It’s difficult to keep up with all of the different programs and perks and TripActions keeps it all in one place. Saves me a ton of time planning my business and family travel!

2022-11-14

Unreliable and SLOW customer service

My flight was changed without my consent to a time that I cannot make due to work schedule. I spent 6 hrs on the chat function with agents trying to change it. The chat is extremely slow, it takes an average of 4 to 5 mins for an agent to respond to a question, during that time my phone shuts down because it’s an unbelievably long time and the agent writes the reply to that one question then says: it seems that you are not active, I will exit the chat! When I come back I have to start a chat again, which also takes 3-5mins. I needed 6hrs to make a simple flight change! In the end I was given my old flight back, the one I was taken out of in the beginning which they told me it was “canceled”, turns out it wasn’t and I got it again! Customer service is horrible, I will be actively telling my colleagues not to use this app for business trips because it’s an unnecessary stress! I almost missed my return flight due to this and was facing the possibility of paying for a hotel for another night, don’t use it if you don’t want to spend 6hrs of your trip time trying to talk to customer service to fix an issue they caused.

2022-11-01

Worst travel app

It seems great, good idea, good setup, but they mess up my information all the time. This is the third time I’ve lost access to my trips and receipts because it just doesn’t function properly. Somehow they keep putting my information on other peoples profiles and then tell me they can put the information for the travels back on my profile. Worthless app. Avoid this at all costs or reimbursements will be near impossible for you!

2022-10-25

Not in contact with airlines

I have taken one trip using TripActions, and it went horribly wrong. As I was in the airport for the returning leg of my trip, my flight got cancelled and rescheduled for a day later. I had a medical appointment the next morning, so I cancelled the flight through TripActions, and booked another flight myself. Once I got back, I talked to customer service who assured me that I would get a refund; however, now 4 months later, when I called into customer service, they told me that TripActions did not file to the airline that I cancelled my flight, so I could not get a refund. Luckily I have screenshots proving that i did in-fact cancel my flight, and after telling the customer service agents this they will usually say something along the lines of "I'm going to call the airline to talk this over, and I'll call you back later." I have been told this lie maybe 5 times, and have not once received further correspondence.

2022-10-19

Consistently Unhelpful

Worst travel service. They forgot to add TSA PreCheck to my most recent itinerary and I didn’t realize until I was at security. The CX agent was wonderful but doesn’t make up for the 25 minutes it took them to add it retroactively.

They’ve also historically told me it was impossible to get a flight refunded when I cancelled, but when I called the airline myself I was able to resolve it.

Easier to book travel on my own and save the $20 fee.

2022-08-15

So many elementary mistakes

This app is absolutely awful. User experience leaves so much to be desired. Actions and workflows are confusing. As a manager and a user, I find it very difficult to jump between or even find my manager profile. Approval Links from emails work 50% of the time. Should be very straightforward as there are so many good apps, and this one seems to forget the customer.

2022-08-04

A travel Company??????

So explain to me how this works. I try to login and use my reward towards a one night hotel stay. I heard this might be a company who can handle travel. After waiting four days for contact I had to call and force a supervisor to get someone on the phone who could help me. When they got someone on the phone who could help me they wouldn’t let me talk to them but came back on the line and said I could not use rewards earned towards personal travel. So you’re telling me I getting all these rewards by using their app for corporate travel and then I can’t use that personal work towards personal rewards. We are obviously not going to use this company anymore and strongly recommend you don’t either.

2022-07-11

Incredible travel app

The interface and general use of TripActions makes it super user friendly to use.

I started using it for work and now use it full time for my personal travel as well. Great product!

2022-06-24

Gone Downhill

Used to be a great system. I loved being able to open the app and chat with an agent instantly whenever I needed a quick fix on a business trip. However their new “cost cutting” plan of implementing a virtual chat assistant has made the whole system extremely frustrating. I can never get through to an agent, and the virtual system has no idea what I need or how to present an actual solution. I absolutely hate this app now and will avoid using it at all costs and try to make as many changes I can on my own.

2022-03-23

Poor service

When something gets messed up getting help is nearly impossible. it’s 2pm in the afternoon on a weekday and I have been on hold for over 2.5 hours with no option for callback. It’s 2022 and this is an app for business travel and they expect you to sit here for 3 hours of a work day? Dissuade your org from using this app and if you are an organization think about how you want your employees spending their time before you agree to this.

2021-11-02

Worst service and customer service ever

My company requires us to book business trips through them so I have no choice but to suffer from their incompetent and unprofessional service.

They messed up my trip by not actually booking the ticket the time I’ve confirmed. When I got on the phone I got this guy called Jared, who probably has anger issue and can’t control himself and hung up on me three times even before I started explaining what happened.

I would never recommend this service to anyone or any further place I would work at.

2021-08-02

Can leave you stranded and misquote prices

I am a very frequent traveler. In the last two months of TripActions it has misquoted a car reservation. I paid a higher price since it stated it included insurance. It didn’t. I was driving from Prague to Zurich and needed a hotel last minute in Munich to stay the night. All hotels (Holiday Inn was only $75) came in overpriced and couldn’t book. Tried to book companion for a flight to Florida. My ticket went through. Hers did not. Still charged me $25. Had them rebook amd they charged me $25 again for her. Now I can’t link the reservations so I am the only one who can upgrade cabins and I can’t change her seat. I told them I didn’t want the ticket if I couldn’t merge the reservations. They bought it anyway. $25 more. $25 more to cancel it since they couldn’t be linked after all. I can hotel prices cheaper directly on the hotel websites.

2021-06-30

Too difficult, hidden fees, no responsibility for refunds

This app is confusing and difficult for booking hotels and then it turns out they do it through Priceline. I can do that myself. Plus they charge a $20 fee at booking that is never itemized. I canceled a reservation and suddenly they are not able to assist—because it’s Priceline. This app is the middleman you don’t need unless your company forces you to use it for business travel. Ugh.

2019-12-26

Simplicity with the Class of the Larger Sites

Our company shifted to TA earlier this year as a means of standardizing our business travel. Admittedly, I was a little hesitant at first, but soon realized that I can continue to leverage my loyalty programs and be rewarded with funds for personal use by helping reduce our travel budgets. What a novel idea, reward the employees who are driving lower costs. It’s almost become a game to see how much I can save (and earn).

When weather impacted my travel earlier this year, I was stuck in a non-hub city to my preferred airline and actually booked on another. When the major airline essentially left me to fend for myself in a line that took more than two hours, TA held a seat for me on a rerouted itinerary, cancelled a rental car reservation and even contacted the hotel I was booked at in another city to cancel my reservation and ensure I received my deposit back. That was a level of service I’d expected from an elite loyalty desk, instead of a small business’ contracted app-driven travel partner.

I’m glad TripActions is our choice partner for travel. I don’t ever want to change back to o e of the bigger groups. They’ve made a believer out of me and enabled me to “up my game” in delivering better service to my clients. Travel is solved.

2019-09-26

Best business travel app I have ever used

Every interaction with this app is a stellar user experience. I think it took me a maximum of 4 clicks to book my hotel, and not many more to book my flight.

Either for interview season or corporate travel, this app is really wonderful to use.

2019-07-14

Truly aweful

I didn’t think anything could be worse than concur and yet this is. Worst aspects—hotels—sometimes there are 2 within policy other times many. When there are few they are bad no name hotels. I have never been offered a gift card that they speak about. Prices often worse than the hotel website. Flights—awful seats that are available on the airline website not available here. Prices are either the same or worse than the airline website. I even gave my travel department a screenshot of an airline website and the trip actions website at the same time showing trip actions costing $75 plus more for the same flight. They said they don’t price match and wouldn’t refund the difference. All this, and yet my company has to pay a booking fee for this horrible interface. This review is long enough so I won’t tell you about the rental car woes. I can’t believe my employer was suckered into using this product—all who travel frequently in my office despises it.

2019-07-12

Booking on desktop or laptop

When booking a hotel on desktop or laptop once the hotels load you are not able to select them - have to recover webpage & still can’t select. Tried at several network locations with same error. Easier to do on phone but inconvenient.

2019-05-30

A must-have for Business Travel

Business Travel is difficult - cancellations, delays, last-minute changes - plus as a business you want to ensure that travel and accommodations aren’t wildly out of control.

Trip Actions, in my experience, has been the most easy-to-use, accommodating, and helpful service for travel I have ever used. The support is instant, stellar, and goes above and beyond. All my rewards info is included automatically, and I can book in any city and ensure I’m within policy. 10/10

2019-05-24

Prices never seem to match up to what airlines really offer

TripActions has on numerous occasions presented me with flight costs that were 2-3x of what the actual cost was for the exact same fare class. I am not talking about Basic Economy vs. Economy Plus, but two different prices for the exact same fare class.

TripActions also inconsistently displays what available flights there are. I have had to book my last three trips by taking screenshots of an airlines flight options and working directly with a customer support person. TripActions is not fast and it certainly does not save anyone money.

2019-03-15

Incredible on the go service!

The TripActions app is incredible! As a road warrior out on the go - the app is extremely easy to use and the support is unmatched in the industry today.

I highly recommend using the TripActions platform for any business travel today!

2019-03-12

Yikes

TripActions is a dumpster fire. Booking for more than one traveler is nonfunctional, even when you go through the entire process of selecting flights and seats for multiple travelers. The system crashes with an error that the flights could not be booked, but then when you go to try again, you get an email that the original booking was made successfully, so now you’ve booked twice after a botched notification that it failed. Chat support is not helpful and serves to redirect you to the airline for all their problems. Flight rates change every 1-3 mins and almost never matches what the carriers show on their own websites or other reputable networks like Priceline, Google Flights, etc., which makes TripActions unreliable. 10/10 would not recommend.

2019-02-14

Hotel didn’t have reservation

Terrible. Booked a hotel on tripactions, went there at 1AM, and they didn’t have my reservation. After more than half an hour of back and forth, it was getting too late and they let me stay. Tripactions didn’t respond to my calls for help and didn’t compensate me either. Terrible.

2018-08-19

Best business travel app!

TripActions app is so easy to use and takes so much hassle out when booking my business trips. It also has integration with my company’s expense system and makes expensing my trip so much easier. They also have the most friendly 24/7 support team that I can always rely on when I’m on the road.

2017-12-12

Finally a traveler-friendly tool

Finally an app for business travel that is easy to use and sleek. Amazing selection of hotels and flights, love the rewards program and the support team is INCREDIBLE. Real life savers that have helped me when stranded after a flight cancellation.

Navan

iPhone Screenshots

Description

What's New in Version 8.50.2

Seller

Name

URL

Information

Developer

Categories

Version

Size

Game Center

VPP Device Licensing

Rating

Compatibility

Devices

Languages

App Store: Customer Ratings

Ratings & Reviews

needs improvements

Horrible for managers

Navan Platform Review

Horrible App

Failing recently

Keep getting logged out

Terrible platform

Support is very poor / missing functionality

Garbage

SLOW support

DO NOT DOWNLOAD

Terrible

Buggy

Customer Service???

Very Glitchy

Another miss

Horrible do not use

Unable to utilize benefits of loyalty programs

Not worth it

Never use this app

Awful

Lost its value when it became navan

App won’t open on iPhone

Spend Money = Earned Money

Junk app

Cannot Login

Worst travel app

Doom loop

Best tool I’ve ever used for business or personal travel.

Unusable

Navan

Why does App Library organize as Productivity?

Buggy app

The easiest expensing experience!

Difficult to login and many bugs

Support team is a joke

Love the App

Endless death loop of login

Don’t bother using this app

Stay away

Easy

DO NOT SWITCH YOUR COMPANY TO NAVAN

Sign in

Great app!

Very slow and couldn’t find my flight

Try to avoid

Good app but terrible service

Functionality declined after forcing their chatbot

Whoever is rating this 5 is crazy

Not useful for flights

Easy Button

Buggy app

Layoffs ruined the app. Time to shut things down, TA

Garbage app and service

Use only if you want to leave employees stranded

Too many issues

Best way to manage expenses by far

Forced into this app

Needs Improvement

Chat doesn’t work